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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and bank holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday and 9.00am to 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
There is no window cleaning carried out at this development. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Click here for windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to view Buildings Insurance Policy Schedule CLIENTS OF YORK LAURENT – Schedule


Employers Liability Insurance Certificate
Please click here to view Employers Liability Insurance Certificate Employers Liability Insurance
The communal areas are cleaned once a month. 
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Refuse & Recycling
Your general refuse is collected on Tuesdays. Your recycling is collected on alternate Mondays.
Click here for more information about your service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Keys
Please use the online prompt “report a problem within your development” to order a replacement key or report problems with the intercom. Thank you.
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
There are no communal grounds at this development. 
Fees and Charges
Please click here to View our Fees and Charges


Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.



Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.


Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.


Heading: Rear Fencing
Date: 09/03/2020
Details: Birmingham City Council Housing Department are dealing with the rear fence which has blown down as they are responsible for this fencing.


Heading: Main Front Door
Date: 19/02/2020
Details: Contractors have been instructed to attend to the main front door which is not closing properly.  We are advised that the door is catching.  Can we please ask residents just to push the door if it will close too when entering and exiting the development in the meantime – thank you.


Heading: Guttering
Date: 10/02/2020
Details: Contractors have been instructed to clean the guttering above the main front door.


Heading: Car Parking
Date: 06/12/19
Details: Please note that the visitor parking is for visitor parking only.  These spaces should not be used as additional spaces for residents to use daily.  We note that 2 out of the 4 spaces are regularly being used by residents.  As per the terms and conditions of the lease for each apartment, there is space allocation for each apartment for one vehicle.  The visitors spaces are for use by ALL apartments for visitors.  Failure to comply with the parking arrangements will result in breach of lease charges being incurred.  Furthermore, if items are left in spaces to restrict use by others then further charges will be incurred, together with the cost of the removal of the items.  Thanking you for your co-operation.


Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.


Heading: Grounds Maintenance – Friday 14th June 2019
Details: Please be aware that contractors will be attending Ashton Croft this coming Friday to weed, generally tidy-up and spray the paths fronting the three blocks and the car parking spaces.  If you could please avoid parking your car at Ashton Croft during the day then this will make their job so much the easier.  If you have any queries, please contact Jeremy Chick at or on 0121-236 5757 (option 2).  We thank you for your co-operation in this matter.


Heading: Issue with Main Door
Details: Following a report that the main front door to block 1 – 11 is sticking, contractors have been booked to attend. 

Heading: Leak at development
Details: Contractors have been on site with regards to a leak coming down into one of the properties. The insurance company have been made aware and all relevant information is being collated for a claim. 

Heading: Broken Fence
Details: Part of the wooden fence at the development came down in the wind on Thursday 23rd November. A contractor has been out to make safe the fence. They are now producing a quote for the full repair. 

Heading: Grounds Maintenance
Details: Contractors will be attending today to carry out grounds maintenance. This will be a general tidy-up and weed treatment of the the paths and car parking spaces.