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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King


Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Berry Hill 2020 schedule of visits – monthly:-

14th January, 14th February, 16th March, 16th April, 15th May, 16th June, 15th July, 14th August, 16th September, 14th October, 16th November and 14th December 2020

Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Mansfield District Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Berry Hill 2020 schedule of visits – weekly each Thursday
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

Refuse & Recycling
Click here for information about your waste collection service. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Mansfield District Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.


Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fire please contact the emergency services on 999


What to do in the event of a fire
Grounds Maintenance
No current information
no current website link
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020




Heading: Courtyard Apartments 1, 2, 3, 6, 7, 8, 10, 11 and 12 – Change in Door Code
Date: 12/06/2020
The door code will be changing for the main door to the Courtyard Apartments on 22nd June 2020.  Letters are being sent out to the property owners.  For owners with tenants in situ, please ensure your notify your tenants on the code change as the Management Company will not give out this code for security reasons.  A reminder also to all occupants to ensure that the door closes behind you when entering and exiting the building thank you.


Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to


Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.


Heading: Lights
Date: 18/03/2020

Details: Contractors have been instructed to attend to the lights down the side of the courtyard building next to the bin store which are off.


 Heading: Coronavirus (CORVID19)

Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.


Heading: Tree in Garden
The contractor is booked to attend to one of the trees that has fallen over due to the adverse weather conditions.


Heading: Rodents
Following reports of suspected rodents chewing through fuel pipes to cars in the car park, Midland Pest Control are booked to attend on Thursday 6th February 2020 between 8.30am to 9.00am.


Heading: Light Out
Contractors have been instructed to attend to the light out in the tunnel leading to the car park.


Heading: Cleaning
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.


Heading: Communal Hallways, Stairways and Cupboards
Date: 28/06/19

Details: We would like to remind residents that it is at no time feasible to store items in the communal hallways, on the stairs or in the cupboards (in particular meter cupboards).  To do so is a breach of Fire Safety Regulations and Fire Risk Assessment.  Please ensure that ALL ITEMS are removed from the communal hallways, stairs and cupboards within 7 days from 28th June 2019.  Failure to do so may result in the buildings insurance being terminated.  Thanking you for your co-operation.


Heading: Decoration Works
Date: 22/05/19

Details: Please note that the decoration works to the communal areas to the Hayloft Apartments will commence on Monday 8th July 2019.  Decoration to the facia and soffits will also commence on Monday 8th July 2019 for the Courtyard Apartments.