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For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Your Property Manager is Jason King
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Berry Hill 2020 schedule of visits – monthly:-
14th January, 14th February, 16th March, 16th April, 15th May, 16th June, 15th July, 14th August, 16th September, 14th October, 16th November and 14th December 2020
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
Berry Hill 2020 schedule of visits – weekly each Thursday
We are busy preparing your handbook and this will be available to download soon.
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
Coronavirus Useful Website Links
Please see below useful website links:-
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Click here for information about your waste collection service.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Mansfield District Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
To request a replacement key, please click here
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fire please contact the emergency services on 999
What to do in the event of a fire
No current information
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020
CLICK TO VIEW ALL MAINTENANCE HISTORY
Details: Please be advised that the cleaning will be attending this Saturday 6th March 2021 and not during the week.
Details: To confirm that scaffolding will be going up for the flat roof repair on Wednesday morning (3rd March 2021).
Heading: Car Park Water Leak Update
Details: Looks like one of the water leaks has been found coming from a pipe in the kitchen area to apartment 5 The Courtyard. The landlord will be instructing a contractor today to resolve and in the meantime, the apartment water has been isolated by the tenant.
Heading: Issue with Car Park Shutter
Details: To confirm that contractors have been instructed to attend to the shutter for the car park which is not working correctly.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS
Heading: Investigation into Down Pipes
Details: Due to receiving no plans or diagrams from either your previous managing agent, the developer or the Council, we have fitted a down pipe water collector outside the Stables block to identify if the down pipes are connected to any soak away drain system or not.
We believe that some of the water coming into the car park is a direct result of water coming down the downpipes from the roof and not connected to the soak away drain.
We shall monitor now to see if this is the case or something more serious which will require excavation of the ground by most down pipes.
Heading: Water Leak Entering the Car Park
Details: We refer to the leak reported going into the car park. Based on historical information & known faults to plumbing we have carried out an initial investigation, and the water appears to be coming directly below Apartment 5 The Courtyard. We have requested the water is monitored during dry spells of weather to see if this water stops. If during dry spells of good weather the water continues to flow, we suspect the problem will be associated to pipe work in Apartment 5 The Courtyard. The owner has been contacted and has been told to check his apartments in the meantime for any water leaks.
Heading: Membrane to Flat Roof
Details: Jason King attended today to obtain a second quote to replace the membrane on the flat roof. Details will be provided to the Directors as soon as we receive them followed by a Section 20 Notice which is a legal requirement when fees are in excess of £250 inc VAT to any one shareholder.
Heading: Water Leak Entering the Car Park
Details: Jason King will be returning to Berry Hill Hall this Wednesday at 9.30am to look at the water leak entering the car park raised by 8 The Courtyard. We believe this water excess may be coming from the various downpipes which appear not to be connected to any kind of drainage system or soakaway.
Heading: Leak into Main Hall
Details: Another leak has been reported in the Main Hall following inspection. This is as a result of slate tiles being positioned upside down. These have been temporarily sealed but we will look to replace when the flat roof is replaced.
Heading: Copy email sent to Freeholder
Details: Please find detailed copy of the email sent to the freeholder dated 17 December 2020:-
Good afternoon Barry,
As advised by your colleague David, I am sending you this email because this bespoke development continues to have major problems which we have not been able to resolve because either the necessary information has not been provided by the Ruttle Group and/or because they are potentially the result of defective construction/installation. Matters that currently need resolving include the following: –
- We require Operating Manuals including drawings and guarantees for the sump pumps and drainage systems, so that we can establish how the system is supposed to operate. The tunnel regularly floods after rainfall and we need to ascertain as to whether there is a design flaw, or the system has been mis-installed.
- The main road is not currently being maintained by the Management Company as the development has yet to be completed. We understand that it will be fully resurfaced once building work is completed but given the number of large potholes that have now appeared and its rapidly deteriorating condition, we must request that you now undertake sufficient repairs to allow this road to remain passable by ordinary vehicular traffic.
- It has come to our attention that the window frames and sills in the unsold apartments are deteriorating and in need of repair owing to initial poor installation that has never been put right. Given the root cause of this deterioration and the fact that you have been paying only a token service charge on these empty units we do not consider it the responsibility of the Management Company to carry out any post-sale remedial works/replacements and request that you carry out any necessary works prior to sale completions.
- The car park roof is leaking in several places which would suggest that the structure above the car park, which is now mostly under a grass, has failed. Several cars are being damaged by falling sand deposits due to the concrete structure not being watertight. We require the OM with full details of the plans and materials used in the construction of this car park roof and the landscaping over it, plus the guarantees.
- Having carried out several paving slab repairs it has become readily apparent that none of the paving slabs across the development were laid properly and consequently they all now must be re-laid. Given the circumstances, the Management Company would look to you to either undertake this work or cover the cost of having it done.
- The flat roof to the main hall has failed in several sections and requires a full replacement with the estimated cost being in the region of £25,000. We will shortly be carrying out a s20 consultation and additional cost contribution so that this remedial work can be carried out and will be expecting all apartments, including those yet unsold, to make a full contribution as per their individual service charge percentages. Please can you also confirm if the roof has any guarantees?
Please be aware that this is not an exhaustive list and that we may need to contact you regarding other problems and defects as they become apparent.
Lastly, we are not convinced that the mechanism that was in place when we took over as managing agent whereby you make what amounts to make a voluntary contribution to the service charge on each of the empty apartments that is substantially lower than the service charge that should be paid, which consequently requires the leasehold owners of the sold apartments to each make an additional service charge contribution to cover the shortfall, is in fact legal. We are now exploring the possibility of a putting the matter to the first-tier tribunal but would be pleased to first receive your explanation and reasoning as why you consider this state of affairs to be permissible.
We very much look forward to shortly hearing back from you regarding all of these items.
Heading: Smoke Vent Update
Details: To confirm that the issue with the smoke vent panel constantly beeping (located on the ground floor of the Courtyard building with numbers 123, 678) was repaired on the same day of being reported.
Heading: Apartment 7 Berry Hill Hall
Details: Reports received that water is leaking through the roof / ceiling and dripping into the main hall landing. This is scheduled to be completed week commencing 8th February 2021. This is most certainly the flat roof and the section will require replacing and repairing.
Heading: Compass Portal
Details: Technicians have been working on the Compass website following some issues being experienced. Works have now been completed with updates. We do apologise for any inconvenience caused whilst these works have been undertaken.
Heading: Leak – Apartment 2 The Stables
Details: Report received that water coming through the ceiling causing damage to the ceiling and floor. The most likely cause is the window frame and we are waiting on Directors to confirm approved contractors from works being carried out previously to other apartments.
Heading: Leak – 17 Berry Hill Hall
Details: Following reports of a leak through the bedroom ceiling, works have now been completed and the situation is being monitored.
Heading: Guttering & Repointing Back of Hayloft Development via Main Road
Details: Sections of guttering have come away and also requires repointing on the gable end to 6 Hayloft. Completion is due week commencing 8th February 2021.
Heading: Roof Leaks
Details: Apartments 3 and 6 Hayloft report roof leaks and on closer inspection, several slate tiles were needed to be re-fixed.
Apartment 6 Hayloft also requires the first two rows of tiles to be re-fitted as not correctly carried out on installation and is due for completion on 8th February 2021.
Details: Decorating is complete in block 18-21a and per the internal decorating schedule.
Heading: Pets / Dogs on Site
Details: We would remind all residents that pets are only permitted at Berry Hill Hall with written consent from the landlord. However, the Directors have clarified that there should be no issue with people visiting residents with pets/dogs e.g. there is not a rule against “dogs on site”. Thanking you for your co-operation.
Heading: Water Leak Into Car Park – Claim Approved
Details: Apt 1 Courtyard (claim approved) – a water leak has been happening for several years with the water escaping into the car park. The bathroom flooring is totally rotten which is not helped with chipboard being used for the base of the ground floor in the bathroom.
On a positive note, the water ingress into one section of the car park has now stopped.
Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Details: Berry Hill Hall – 40 Scheduled Visits
“This schedule is subject to change due to poor weather or other unforeseen circumstances. Work will be carried out during the week stated. Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens. Work will be carried out during the following:-
w/c Wednesday 6 January 2021
w/c Wednesday 20 January 2021
w/c Wednesday 3 February 2021
w/c Wednesday 17 February 2021
w/c Wednesday 3 March 2021
w/c Wednesday 17 March 2021
w/c Wednesday 7 April 2021
w/c Wednesday 14 April 2021
w/c Wednesday 21 April 2021
w/c Wednesday 28 April 2021
w/c Wednesday 5 May 2021
w/c Wednesday 12 May 2021
w/c Wednesday 19 May 2021
w/c Wednesday 26 May 2021
w/c Wednesday 2 June 2021
w/c Wednesday 9 June 2021
w/c Wednesday 16 June 2021
w/c Wednesday 30 June 2021
w/c Wednesday 7 July 2021
w/c Wednesday 14 July 2021
w/c Wednesday 21 July 2021
w/c Wednesday 28 July 2021
w/c Wednesday 4 August 2021
w/c Wednesday 11 August 2021
w/c Wednesday 18 August 2021
w/c Wednesday 25 August 2021
w/c Wednesday 1 September 2021
w/c Wednesday 8 September 2021
w/c Wednesday 15 September 2021
w/c Wednesday 22 September 2021
w/c Wednesday 29 September 2021
w/c Wednesday 6 October 2021
w/c Wednesday 13 October 2021
w/c Wednesday 20 October 2021
w/c Wednesday 27 October 2021
w/c Wednesday 10 November 2021
w/c Wednesday 24 November 2021
w/c Wednesday 8 December 2021
w/c Wednesday 22 December 2021
Regards Michael Ayres Ltd”
Heading: Car Park Spaces
Details: A reminder to all residents that you should only be parking one vehicle within your allocated drive or parking space. For landlords with tenants in situ, please ensure your tenants are made fully aware about their parking location. Do not use other owner’s spaces or the visitor spaces as extra parking spaces – this is a breach of lease and charges will be incurred. Thank you for your urgent co-operation.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020
Heading: Car Park Spaces
Details: A reminder to all residents that you should only be parking within your allocated drive or parking space. The visitor spaces are for visitors only and should not be used as extra spaces for residents. For landlords with tenants in situ, please ensure your tenants are made fully aware about their parking location and not to use the visitor space as an extra parking space.
Heading: Scaffolding around chimney
Details: To confirm that scaffolding has been erected to carry out roof repairs around the chimney to the flat roof of the hall. We do apologise for any inconvenience caused and the overall appearance of the scaffolding in place.
Heading: Courtyard Apartments
Details: The door code will be changing for the main door on 1st September 2020. For owners with tenants in situ, please ensure you notify your tenants on the code change as the Management Company will not give out this code for security reasons. A reminder also to all occupants to ensure that the door closes behind you when entering and exiting the building and that the code must not be given out to non-residents. Thank you.
Heading: Hayloft Apartments
Details: Contractors have been instructed to attend to the lights over the entrances to the Hayloft Apartments which are not working.
Heading: Courtyard Apartments 1, 2, 3, 6, 7, 8, 10, 11 and 12 – Change in Door Code
Details: The door code will be changing for the main door to the Courtyard Apartments on 22nd June 2020. Letters are being sent out to the property owners. For owners with tenants in situ, please ensure you notify your tenants on the code change as the Management Company will not give out this code for security reasons. A reminder also to all occupants to ensure that the door closes behind you when entering and exiting the building thank you.
Heading: Coronavirus (COVID19) – ISOLATION
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
Heading: Coronavirus (COVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email email@example.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
Details: Contractors have been instructed to attend to the lights down the side of the courtyard building next to the bin store which are off.
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding COVID-19, please visit: –
As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Heading: Tree in Garden
Details: The contractor is booked to attend to one of the trees that has fallen over due to the adverse weather conditions.
Details: Following reports of suspected rodents chewing through fuel pipes to cars in the car park, Midland Pest Control are booked to attend on Thursday 6th February 2020 between 8.30am to 9.00am.
Heading: Light Out
Details: Contractors have been instructed to attend to the light out in the tunnel leading to the car park.
Details: Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday. The cleaning fee for this period will not be charged. Apologies for any inconvenience.
Heading: Communal Hallways, Stairways and Cupboards
Details: We would like to remind residents that it is at no time feasible to store items in the communal hallways, on the stairs or in the cupboards (in particular meter cupboards). To do so is a breach of Fire Safety Regulations and Fire Risk Assessment. Please ensure that ALL ITEMS are removed from the communal hallways, stairs and cupboards within 7 days from 28th June 2019. Failure to do so may result in the buildings insurance being terminated. Thanking you for your co-operation.
Heading: Decoration Works
Details: Please note that the decoration works to the communal areas to the Hayloft Apartments will commence on Monday 8th July 2019. Decoration to the facia and soffits will also commence on Monday 8th July 2019 for the Courtyard Apartments.