IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Your Property Manager is Jason King
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
The windows are cleaned on a quarterly basis (Feb, May, Aug and Nov).
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned weekly on Thursday.
Click to download the Bishopsgate Handbook
Coronavirus Useful Website Links
Please see below useful website links:-
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Your waste is collected on Tuesdays.
Click here for more information.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Coventry City Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds maintenance is carried out once a month, all year round.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Details: Bishopsgate – 12 Scheduled Visits
“This schedule is subject to change due to poor weather or other unforeseen circumstances. Work will be carried out during the week stated. Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens. Work will be carried out during the following:-
w/c Monday 18 January 2021
w/c Monday 15 February 2021
w/c Monday 15 March 2021
w/c Monday 12 April 2021
w/c Monday 17 May 2021
w/c Monday 14 June 2021
w/c Monday 12 July 2021
w/c Monday 16 August 2021
w/c Monday 13 September 2021
w/c Monday 11 October 2021
w/c Monday 15 November 2021
w/c Monday 13 December 2021
Regards Michael Ayres Ltd”
Heading: Red Skip on Site
Details: Can the owner responsible for ordering the red skip, please ensure that the skip is removed immediately. It is overfilled, rubbish is falling out and littering the area. It has also been noted on the insurance inspection report of the site as requiring immediate attention. Thank you.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020
Heading: Lift out of order
Details: The lift engineers have been called out to the lift that is currently out of order.
Heading: Coronavirus (CORVID19) – update
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
Heading: Coronavirus (CORVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email firstname.lastname@example.org. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
Heading: Coronavirus (CORVID19)
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding CORVID-19, please visit: –
As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Heading: Issue with car park gates
Details: An engineer is on his way to attend to the gates at Bishopsgate as they are not operating properly. He is a distance away at the moment so expected to arrive approx 2.00pm.
Details: There have been a number of incidents of late as a result of vandalism at Bishopsgate.
The front door has been repeatedly forced open damaging the magnetic locks, the fire door has been damaged and smashed off its hinges, the building alarm has been set off through misuse and now the pane of glass in the lift has also been damaged and will need replacing.
The costs to repair will exceed our building budget and we understand that this is being caused by tenants living at Bishopsgate.
If anyone has any information on who this is causing these issues, please contact email@example.com or contact the office on 0121 236 5757 – option 2 (please ask for Judy Wyatt) as we wish to recover all costs from those responsible. Please be assured that the source of the information will not be divulged to those we find responsible.
Thank you for your cooperation.
Heading: Bin Store
Details: We have received several reports about residents not disposing of their rubbish correctly in the bins provided. When using the bin store we should be grateful if you would take note of the following points in order to help keep the bin store clean and tidy: –
• All rubbish must be properly sealed in plastic bags, preferably bin liners.
• All rubbish must be placed in one of the paladins provided and not left on the floor. The bin men will not remove any rubbish that is not in a paladin.
• Do not overfill the closest paladin when there are others have plenty of room in them.
• Items such as cardboard boxes should be crushed / collapsed before being put in a paladin.
• You can dispose of your bulky items such as mattresses, fridges, metals at the tip on Bar Road, off London Road CV3 4AN or, for a small collection charge, by contacting the Public Waste Recycling and Disposal Site on 024 7683 3333.
WHEN YOU RE-ENTER THE BUILDING, PLEASE ENSURE THAT YOU RELOCK THE ENTRANCE DOOR BEHIND YOU.
Thank you for your co-operation in this matter.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.