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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.

Rough Sleepers and Antisocial Behaviour

Please report any rough sleepers or antisocial behaviour immediately to the Police via 101

Your Property Contact is Catherine Fallon


Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Broxtowe District Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned weekly on Monday/Tuesday.
Your Handbook
Please contact us for your Delves Court handbook
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Click here for information about your waste collection service. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Broxtowe District Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Keys
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to request a copy of the COMPASS BLOCK MANAGEMENT FEES AND CHARGES 2023
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.



Heading: New Intercom System
Date: 31/03/2022

Details: The front door intercom system is now fully working and if occupants have not registered their mobile numbers to Jason King the Property Manager, they must do so now please by email to: [email protected].

The rear door intercom system is working but we need to change the door strike.  This should be carried out next week depending on delivery from the manufacturers.


Heading: New Intercom System
Date: 23/03/2022

Details: An update that the equipment for the new intercom system has arrived from Europe.  The installation is scheduled to take place next Wednesday 30th March 2022. 


Heading: Car Park Lighting
Date: 28/09/2021

Details: Contractors have been instructed following reports that some of the lighting is not working in the car park.


Heading: Fencing
Date: 28/09/2021

Details: Contractors have been instructed following reports that the fencing is coming down in the car park.


Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021

Details: Delves Court – 20 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 11 January 2021

w/c Monday 8 February 2021

w/c Monday 15 March 2021

w/c Monday 22 March 2021

w/c Monday 5 April 2021

w/c Monday 19 April 2021

w/c Monday 10 May 2021

w/c Monday 24 May 2021

w/c Monday 7 June 2021

w/c Monday 21 June 201

w/c Monday 5 July 2021

w/c Monday 19 July 2021

w/c Monday 9 August 2021

w/c Monday 23 August 2021

w/c Monday 6 September 2021

w/c Monday 20 September 2021

w/c Monday 4 October 2021

w/c Monday 18 October 2021

w/c Monday 8 November 2021

w/c Monday 6 December 2021

Regards Michael Ayres Ltd”


Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020


Heading: Treatment of Silver Fish
Date: 25/06/2020
Details: Following reports that some apartments are experiencing problems with Silver Fish and having spoken to some leaseholders, the management company have instructed Midland Pest Control to carry out the necessary treatment. 

Midland Pest Control are therefore booked to attend on Friday 3rd July 2020. 

Whilst observing Covid 19 restrictions, they will require access to all apartments, the main communal areas and attics.  Once your apartment has been treated, occupants will need to leave the property for 2 hours following the treatment being applied.

We thank you for your co-operation.



Heading: Coronavirus (CORVID19) – update
Date: 31/03/2020

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.


Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.


Heading: Refuse Collections
Date: 12/032020
Having chased up the Council, we have received an apology from the Manager at the Council for the lack of bin collections and inconvenience caused.  The Manager will reiterate to the collections team that the bins can be accessed via the car port entrance.


Heading: Fence
Date: 10/02/2020
Due to the adverse weather conditions, the fence has fallen down.  The contractor has been booked out to attend.


Heading: Cleaning
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.


Heading: Disposal of Cigarettes
Details: Please can all residents be aware that it is at no time acceptable to dispose of cigarettes or cigarette ends in any of the communal areas, outside the entrances or on the communal grounds and car park. Cigarettes are to be fully extinguished before disposing in a bin and not dropped onto the floor. If your property is tenanted, please discuss this issue with your tenant. Thanking you for your co-operation. 

Heading: Issue with Intercoms
Details: Following issues experienced with the intercoms, an engineer will be on site on Wednesday 18th April 2018 between 10.00am and 4.00pm. Please ensure that access is provided. Letters are going out in tonight’s post. Thanking you for your co-operation. 

Heading: Biannual Lighting Inspection
The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.