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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King


Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Rushcliffe Borough Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned weekly on Monday/Tuesday. 
Your Handbook
Click to download Dukes Mead Handbook
Refuse & Recycling
Click here for information about your waste collection service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Rushcliffe Borough Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Keys
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Cleaning
Date:
 19/07/19
Details:
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

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Heading: Blocks 1 – 5 – damage to wall
Date: 22/03/19

Details: 
It has been brought to our attention that damage has been caused to the wall on the top floor in the first block at Dukes Mead which, based on the footprint mark, does suggest that someone has unfortunately kicked the wall in.  If anyone has any information about this, please contact us via judy@compass-bm.com.  Please note that the source of the information will not be divulged to anyone else.

Thanking you for your co-operation.

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Heading: Biannual Lighting Inspection
Date:
16/10/17
Details:
The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.