IMPORTANT DEVELOPMENT ALERTS!
PLEASE SEE CORONAVIRUS UPDATES IN THE NOTICE BOARD BELOW AND USE THE DESIGNATED CORONAVIRUS TAB TO ACCESS USEFUL WEBSITE LINKS
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For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Compass Maintenance Contact is Judy Wyatt
Windows are cleaned ……………..
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned ……….
Please click here to request a copy of the Eagle Court Handbook.
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Your waste and recycling is collected by Telford Council.
Click here for your collection day and other information about the service.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Please do not leave bulky items in the bin store as they will not be collected.
Please click here to request a share certificate.
Fire Alarm Testing
Communal fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
The communal grounds at this development are maintained regularly.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020
Coronavirus Useful Website Links
Please see below useful website links:-
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Car Park Maintenance / Grounds
Details: As you may have noted the contractors, Collins Co, have been on site working hard to bring the car park and grounds back up to a great standard. Collins Co will be back on site tomorrow – Wednesday 10th November 2021 – to continue with the work. They have moved the flower pots for the time being – if you could leave as is for now whilst they continue with the works – the contractors will put back in place once completed – thank you. They have also asked if vehicles could be moved from the car park area or residents come down to move the vehicles when they see the contractors on site please – this will assist them in assuring all the car park is jetwashed. Thank you.
Heading: Car Park Maintenance
Details: We will be meeting new contractors, Collins Co, on site soon as we wish for them to attend to the weeding of the car park.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS