IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Rough Sleepers and Antisocial Behaviour
Please report any rough sleepers or antisocial behaviour immediately to the Police via 101
Your Property Contact is Catherine Fallon
Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
CAR PARKING NOTICE – NOT PERMITTED TO PARK
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint
For persistent noise complaints, please report to Derby City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a month on Tuesday/Wednesday.
Your Handbook
Please contact us to request your Fernwood Place handbook
Fire Safety Plan
Complaints
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Your waste is collected on Thursdays.
Click here for information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Derby City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Keys
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to request a copy of the COMPASS BLOCK MANAGEMENT FEES AND CHARGES 2023
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
NOTICE BOARD
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Large & Bulky Dumped Items
Date: 18/01/2023
Details: Contractors have had to be instructed to clean up the rubbish that has been left which includes a bath and white bag of rubble that have been dumped in the bin area.
A reminder to all residents that all general waste and rubbish should be disposed of in the bins provided. UNDER NO CIRCUMSTANCES should any rubbish be dumped outside of the bins – the bin men will not take. Residents must take large or bulky items that cannot go into the bins down to the local tip or make arrangements for the Council to come and collect direct from their property. Costs to instruct private contractors will have an impact on budgets – please therefore ensure all rubbish is disposed of correctly to avoid these extra costs – thank you for your urgent co-operation.
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Heading: URGENT ITEMS LEFT IN COMMUNAL AREAS POSING A SERIOUS FIRE RISK
Date: 16.11.2022
Details: PUSHCHAIR AND BIKES LEFT IN REAR EXIT BLOCKING EXIT ROUTES. BIKE IN METER CUPBOARD AND AN ELECTRIC SCOOTER BEING CHARGED IN THE COMMUNAL AREA PLEASE REMOVE IMMEDIATELY TO AVOID BREACH OF LEASE CHARGES BEING INCURRED TO THE LEASHOLDERS.
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Heading: Garden Maintenance New Fence
Date: 1/9/2022
Details: New fence panels are due to be fitted week commencing 12th September 2022
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Heading: Garden Maintenance
Date: 29/04/2022
Details: Please be advised that the scheduled garden visit today will be carried out 2nd May 2022 – Bank Holiday Monday.
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Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021
Details: Fernwood Place – 20 Scheduled Visits
“This schedule is subject to change due to poor weather or other unforeseen circumstances. Work will be carried out during the week stated. Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens. Work will be carried out during the following:-
w/c Monday 11 January 2021
w/c Monday 8 February 2021
w/c Monday 15 March 2021
w/c Monday 22 March 2021
w/c Monday 5 April 2021
w/c Monday 19 April 2021
w/c Monday 10 May 2021
w/c Monday 24 May 2021
w/c Monday 7 June 2021
w/c Monday 21 June 201
w/c Monday 5 July 2021
w/c Monday 19 July 2021
w/c Monday 9 August 2021
w/c Monday 23 August 2021
w/c Monday 6 September 2021
w/c Monday 20 September 2021
w/c Monday 4 October 2021
w/c Monday 18 October 2021
w/c Monday 8 November 2021
w/c Monday 6 December 2021
Regards Michael Ayres Ltd”
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Heading: Fire Safety for the Home
Date: 14/10/2020
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020
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Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020
Details: ISOLATION
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
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Heading: Coronavirus (CORVID19)
Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding CORVID-19, please visit: –
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
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Heading: Disposal of Cigarettes
Date: 22/05/18
Details: Please can all residents who smoke not dispose of cigarettes or cigarette ends in any of the communal areas, outside the entrances or on the communal grounds and car park. Thanking you for your co-operation.
Heading: Biannual Lighting Inspection
Date: 23/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.