IMPORTANT DEVELOPMENT ALERTS!
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For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Your Property Manager is Jason King
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Window cleaning is carried out on a quarterly basis (Mar, Jun, Sep and Dec).
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a month on Tuesday/Wednesday.
We are busy preparing your handbook and this will be available to download soon.
Coronavirus Useful Website Links
Please see below useful website links:-
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Click here for details of your waste collection day.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Leicester City Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds maintenance is carried out once a month from March to November.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Items Left In Communal Areas
Details: A reminder to all residents that under no circumstances are items to be left in the communal areas, corridors and hallways. Breach of lease charges will be incurred by those that leave any items. Items left in the communal areas is a breach of Fire Safety Regulations and could cause the insurance to become void if a fire occurs. We will be contacting the owner of the apartment where cardboard boxes have been left. They will be incurring charges. Thank you for your urgent co-operation.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS
Heading: Power Cut
Details: Notification via Western Power that there is a local power cut which is currently being investigated.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020
Heading: Redecoration of Communal Areas
Details: Please be advised that redecoration of the internal communal areas to include the main doors will take place between 12th – 16th October 2020. The work will be undertaken by Michael Ayres Limited.
Heading: Coronavirus (COVID19) – ISOLATION
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
Heading: Coronavirus (COVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email email@example.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
Heading: Coronavirus (COVID19)
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding COVID-19, please visit: –
As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Heading: Bin Store
Details: Further to our regular reminders about ensuring that bulky waste is not dumped in the bin store, yet again the following items have been dumped:-
- Double mattress
- General rubbish
The bin men will not remove bulky rubbish and arrangements need to be made by residents direct with the Council for bulky or large items.
For those residents who are continually ignoring guidance about the use of the bin store, please have consideration for your neighbours and DO NOT DUMP LARGE OR BULKY ITEMS IN THE BIN STORE. Not only is this causing issues with general waste collections but it is also costing the property owner money due to additional costs being incurred to have contractors attend and clean up.
Should we become aware on who is not using the store correctly then breach of lease charges and clean up charges will be incurred by them.
Thank you for your co-operation in this matter.
Heading: Bin Store
Details: We should be grateful if all residents would observe the following recommendations in order to help keep the bin store clean and tidy (for owners with tenants in situ please ensure that this information is relayed to your tenants thank you): –
- All rubbish must be properly sealed in plastic bags, preferably bin liners.
- All rubbish must be placed in one of the paladins provided and not left on the floor. The bin men will not remove any rubbish that is not in a paladin.
- Do not overfill the paladins closest to the bin store door, when there may are others there with plenty of room in them.
- Items such as cardboard boxes should be collapsed before being put in a paladin. Can the resident who has left a TV box and other boxes for kitchen appliances please cut up and bin correctly thank you. The bin men will not take outside of the bins.
- If you have any bulky rubbish for disposal (i.e. mattresses, furniture, etc), please contact Leicester City Council Waste Management to arrange a special collection.
Thank you for your co-operation in this matter.
Heading: Issue with Intercoms
Details: Following issues experienced with the intercoms, an engineer will be on site on Friday 13th April 2018 at 1.00pm. Please ensure that access is provided. Letters are going out in tonight’s post. Thanking you for your co-operation.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.