IMPORTANT DEVELOPMENT ALERTS!
NO CURRENT ALERTS!
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For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Your Property Manager is Jason King
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Window cleaning is carried out on a quarterly basis (Mar, Jun, Sep and Dec).
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a month on Tuesday/Wednesday.
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Click here for details of your waste collection day.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Leicester City Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds maintenance is carried out once a month from March to November.
Fees and Charges
Please click here to View our Fees and Charges
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Coronavirus (CORVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email firstname.lastname@example.org. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
Heading: Coronavirus (CORVID19)
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding CORVID-19, please visit: –
As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Heading: Bin Store
Details: Further to our regular reminders about ensuring that bulky waste is not dumped in the bin store, yet again the following items have been dumped:-
- Double mattress
- General rubbish
The bin men will not remove bulky rubbish and arrangements need to be made by residents direct with the Council for bulky or large items.
For those residents who are continually ignoring guidance about the use of the bin store, please have consideration for your neighbours and DO NOT DUMP LARGE OR BULKY ITEMS IN THE BIN STORE. Not only is this causing issues with general waste collections but it is also costing the property owner money due to additional costs being incurred to have contractors attend and clean up.
Should we become aware on who is not using the store correctly then breach of lease charges and clean up charges will be incurred by them.
Thank you for your co-operation in this matter.
Heading: Bin Store
Details: We should be grateful if all residents would observe the following recommendations in order to help keep the bin store clean and tidy (for owners with tenants in situ please ensure that this information is relayed to your tenants thank you): –
- All rubbish must be properly sealed in plastic bags, preferably bin liners.
- All rubbish must be placed in one of the paladins provided and not left on the floor. The bin men will not remove any rubbish that is not in a paladin.
- Do not overfill the paladins closest to the bin store door, when there may are others there with plenty of room in them.
- Items such as cardboard boxes should be collapsed before being put in a paladin. Can the resident who has left a TV box and other boxes for kitchen appliances please cut up and bin correctly thank you. The bin men will not take outside of the bins.
- If you have any bulky rubbish for disposal (i.e. mattresses, furniture, etc), please contact Leicester City Council Waste Management to arrange a special collection.
Thank you for your co-operation in this matter.
Heading: Issue with Intercoms
Details: Following issues experienced with the intercoms, an engineer will be on site on Friday 13th April 2018 at 1.00pm. Please ensure that access is provided. Letters are going out in tonight’s post. Thanking you for your co-operation.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.