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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King


Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out on a quarterly basis (Mar, Jun, Sep and Dec). 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Leicester City Council by clicking here.
 
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a month on Tuesday/Wednesday. 
Your Handbook
Click here to download Humberstone RA Handbook
Refuse & Recycling
Click here for details of your waste collection day. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Leicester City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
This development uses code access only. 
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660. 
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to View our Fees and Charges

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com.  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Car Park Gates
Date: 24/10/19

Details: Further to our circular last year, the decision was made not to go ahead with the locking of the gates at any time during the day or night.  The gates may be shut too but certainly not locked.  To confirm that there has been no change about this and a new lock has not been authorised to be put on the gates.

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Heading: Car Parking
Date: 27/01/2020

Details:  We would be grateful if you could refrain from parking up on the kerbside in front of Humberstone House.  You have allocated spaces in the car park for use.  Thank you.

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Heading: Car Parking
Date: 21/01/2020

Details: We have received further complaints that some residents are not parking in their allocated parking space. Please be advised, you are to only park in your designated parking space which is clearly shown in your lease.  

You must park your car within the lines of your car parking space.  Please ensure that vehicles do not protrude forward out of the space.  You may not park in any other space or on any other part of the property, for any length of time, whatsoever at any time.

You must make sure that you do not prohibit others parking in their space.

These rules are designed as a courtesy to other residents. 

For owners with tenants in situ please ensure that they also adhere to the parking rules thank you.  Should we become aware of anyone that is not parking correctly then breach of lease charges will be incurred by them.

Thanking you for your co-operation.

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Heading: Car Park Gates
Date: 24/10/19

Details: Further to our circular about possibly locking the car park gates, the decision has been made not to go ahead with the locking of the gates at any time during the day or night.  This decision has been made based on feedback and looking at how the system has worked over the years with the gates being kept open.  Thank you to all those owners who responded.

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Heading: Car Parking
Date: 16/10/19

Details: We have received complaints that some residents are not parking in their allocated parking space. Please be advised, you are to only park in your designated parking space which is clearly shown in your lease. 

You must park your car within the lines of your car parking space.  Please ensure that vehicles do not protrude forward out of the space.  We have also received reports of a vehicle parking by Bay 1 not in a parking space. You may not park in any other space or on any other part of the property, for any length of time, whatsoever at any time.

You must make sure that you do not prohibit others parking in their space.

These rules are designed as a courtesy to other residents. 

For owners with tenants in situ please ensure that they also adhere to the parking rules thank you. 

Thanking you for your co-operation.

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Heading: Leak Repair
Date:
04/01/2017
Details: Following a temporary fix carried out to isolate the water leak in the ground floor communal area last week, the final repair is due for completion today. Thank you for your cooperation throughout this process.


Heading: Biannual Lighting Inspection
Date:
30/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.