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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King

 

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out on a quarterly basis (Mar, Jun, Sep and Dec). 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Leicester City Council by clicking here.
 
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a month on Tuesday/Wednesday. 
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Complaints
<h5><span style=”color: #ededed;”>If you are not happy with our services, you can read more about how we handle complaints in our <a href=”https://www.compass-bm.com/wp-content/uploads/2020/04/Complaints-Procedure-for-Block-Management-December-2019.pdf”>Complaints Procedure for Block Management – December 2019</a></span></h5>
Refuse & Recycling
Click here for details of your waste collection day. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Leicester City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
This development uses code access only. 
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660. 
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Fire Safety for the Home
Date: 09/02/2021

Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS

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Heading: Items in hallways, corridors, meter & electrical cupboards
Date: 01/02/2021
Details:
A reminder that the communal hallways, corridors and meter cupboards are NOT extended storage areas.  For those residents who have dumped items in these areas, please remove urgently which includes cardboard packaging and a pushchair  For owners with tenants in situ, please relay to your tenants.  The storage of items in these areas will invalidate the buildings insurance as this contravenes the Health & Safety and Fire Risk Assessment regulations.  Breach of lease charges will be incurred if the items are not removed immediately.

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Heading: Covid 19
Date: 11/01/2021

Details: A reminder to ensure you follow all rules and regulations as set out by the Government due to Covid 19.  House moves are still permitted during these difficult times, however, at the moment restrictions are in place as to the number of people who can assist with a house move.  If you do experience any problems, please report any issues immediately to the police and let us know.  We will make contact with the property owner concerned who will incur charges.

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Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021

Details: Lakeside – 20 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 18 January 2021

w/c Monday 15 February 2021

w/c Monday 15 March 2021

w/c Monday 29 March 2021

w/c Monday 12 April 2021

w/c Monday 26 April 2021

w/c Monday 17 May 2021

w/c Monday 31 May 2021

w/c Monday 14 June 2021

w/c Monday 28 June 2021

w/c Monday 12 July 2021

w/c Monday 26 July 2021

w/c Monday 16 August 2021

w/c Monday 30 August 2021

w/c Monday 13 September 2021

w/c Monday 27 September 2021

w/c Monday 11 October 2021

w/c Monday 25 October 2021

w/c Monday 15 November 2021

w/c Monday 15 December 2021

Regards Michael Ayres Ltd”

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Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

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Heading: Redecoration of Communal Areas
Date: 07/09/2020

Details: Please be advised that redecoration of the internal communal areas to include the main doors will take place between 19th – 23rd October 2020.  The work will be undertaken by Michael Ayres Limited.

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Heading: Smoking of Drugs
Date: 24/08/2020

Details: A reminder to all residents that it is illegal to smoke drugs even within an apartment.  If neighbours experience issues with other residents smoking drugs please report immediately to the police.  Please also report to ourselves in order that we may contact the leaseholder.  Breach of lease charges will be incurred by the leaseholder and further legal action may be taken against them by the Management Company.  For landlords with tenants in situ, please ensure this is always relayed to your tenants.

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Heading: Noise & Disturbance
Date: 24/08/2020

Details: A reminder to all residents to have consideration for your neighbours with regards to noise and disturbance.  Please take particular care as follows:-

  • Do not allow the front door to slam shut when entering and exiting the building
  • Avoid playing music loudly
  • Please be mindful of noise in the hallways, landing and main entrance
  • Children should not be left to run around or cause problems by screaming and shouting

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Heading: Items in hallways, corridors, meter & electrical cupboards
Date: 21/08/2020
Details:
A reminder that the communal hallways, corridors and meter cupboards are NOT extended storage areas.  For those residents who have dumped items in these areas, please remove urgently.  For owners with tenants in situ, please relay to your tenants.  The storage of items in these areas will invalidate the buildings insurance as this contravenes the Health & Safety and Fire Risk Assessment regulations.  Breach of lease charges will be incurred if the items are not removed immediately.

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Heading: Noise & Disturbance
Date: 05/08/2020

Details: A reminder to all residents to have consideration for your neighbours with regards to noise and disturbance.  Please take particular care as follows:-

  • Do not allow the front door to slam shut when entering and exiting the building
  • Avoid playing music loudly
  • Please avoid dragging items along the floors as the noise and vibrations go through to the neighbouring apartments
  • Please be mindful of noise in the hallways, landing and main entrance
  • Children should not be left to run around or cause problems by screaming and shouting

Your full co-operation is appreciated.  Thank you.

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Heading: No Smoking
Date: 04/06/2020

Details: A reminder that smoking is not permitted in any of the communal areas.  If you do smoke within your apartment, please have consideration for neighbours when blowing the smoke outside of your windows.  There are residents who suffer from asthma. The smell and smoke is going into neighbouring apartments, especially with windows being open due to the warm weather.  Thank you for your co-operation.

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Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Coronavirus (COVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com.  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (COVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Car Park Gates
Date: 24/10/19

Details: Further to our circular last year, the decision was made not to go ahead with the locking of the gates at any time during the day or night.  The gates may be shut too but certainly not locked.  To confirm that there has been no change about this and a new lock has not been authorised to be put on the gates.

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Heading: Car Parking
Date: 27/01/2020

Details:  We would be grateful if you could refrain from parking up on the kerbside in front of Humberstone House.  You have allocated spaces in the car park for use.  Thank you.

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Heading: Car Parking
Date: 21/01/2020

Details: We have received further complaints that some residents are not parking in their allocated parking space. Please be advised, you are to only park in your designated parking space which is clearly shown in your lease.  

You must park your car within the lines of your car parking space.  Please ensure that vehicles do not protrude forward out of the space.  You may not park in any other space or on any other part of the property, for any length of time, whatsoever at any time.

You must make sure that you do not prohibit others parking in their space.

These rules are designed as a courtesy to other residents. 

For owners with tenants in situ please ensure that they also adhere to the parking rules thank you.  Should we become aware of anyone that is not parking correctly then breach of lease charges will be incurred by them.

Thanking you for your co-operation.

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Heading: Car Park Gates
Date: 24/10/19

Details: Further to our circular about possibly locking the car park gates, the decision has been made not to go ahead with the locking of the gates at any time during the day or night.  This decision has been made based on feedback and looking at how the system has worked over the years with the gates being kept open.  Thank you to all those owners who responded.

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Heading: Car Parking
Date: 16/10/19

Details: We have received complaints that some residents are not parking in their allocated parking space. Please be advised, you are to only park in your designated parking space which is clearly shown in your lease. 

You must park your car within the lines of your car parking space.  Please ensure that vehicles do not protrude forward out of the space.  We have also received reports of a vehicle parking by Bay 1 not in a parking space. You may not park in any other space or on any other part of the property, for any length of time, whatsoever at any time.

You must make sure that you do not prohibit others parking in their space.

These rules are designed as a courtesy to other residents. 

For owners with tenants in situ please ensure that they also adhere to the parking rules thank you. 

Thanking you for your co-operation.

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Heading: Leak Repair
Date:
04/01/2017
Details: Following a temporary fix carried out to isolate the water leak in the ground floor communal area last week, the final repair is due for completion today. Thank you for your cooperation throughout this process.


Heading: Biannual Lighting Inspection
Date:
30/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.