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To cancel: Either click the “opt-out” link on the emails sent or alternatively inform us through our contact page.

Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King

Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out on a quarterly basis (Mar, Jun, Sep and Dec). 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Leicester City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a month on Tuesday/Wednesday. 
Your Handbook
Click here to download Humberstone RA Handbook
Refuse & Recycling
Click here for details of your waste collection day. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Leicester City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
This development uses code access only. 
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660. 
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.



Heading: Car Park Gates
Date: 24/10/19

Details: Further to our circular about possibly locking the car park gates, the decision has been made not to go ahead with the locking of the gates at any time during the day or night.  This decision has been made based on feedback and looking at how the system has worked over the years with the gates being kept open.  Thank you to all those owners who responded.


Heading: Car Parking
Date: 16/10/19

Details: We have received complaints that some residents are not parking in their allocated parking space. Please be advised, you are to only park in your designated parking space which is clearly shown in your lease. 

You must park your car within the lines of your car parking space.  Please ensure that vehicles do not protrude forward out of the space.  We have also received reports of a vehicle parking by Bay 1 not in a parking space. You may not park in any other space or on any other part of the property, for any length of time, whatsoever at any time.

You must make sure that you do not prohibit others parking in their space.

These rules are designed as a courtesy to other residents. 

For owners with tenants in situ please ensure that they also adhere to the parking rules thank you. 

Thanking you for your co-operation.


Heading: Leak Repair
Details: Following a temporary fix carried out to isolate the water leak in the ground floor communal area last week, the final repair is due for completion today. Thank you for your cooperation throughout this process.

Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.