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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King


Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Charnwood District Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a week.
Your Handbook

We are busy preparing your handbook and this will be available to download soon.

Refuse & Recycling
Your waste is collected fortnightly on Thursdays. 
Click here for more information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Charnwood District Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
You can purchase a replacement fob from KC Automation. Please send your request to
Please include the name of your development in the subject line.
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020


Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.



Heading: Abandoned Bikes
Date: 11/06/2020

Details: We have received complaints about abandoned bikes in the bike store.  Please leave a note on your bike if a bike belongs to you and email with a description and photo of your bike please by 22ND JUNE 2020PLEASE NOTE THAT BIKES NOT CONFIRMED AS BEING OWNED BY 22ND JUNE 2020 WILL BE REMOVED FROM SITE AND TAKEN TO THE LOCAL REFUSE CENTRE.  Thank you for your urgent co-operation.


Heading: Noise
Date: 23/04/2020

Details: We have received reports that excessive noise is coming from one of the apartments.  The occupants are playing extremely loud music or movies from around 6.00pm through to around 1.00am.  This behaviour is unacceptable and a breach of the lease.  Charges will be incurred by those who fail to adhere to the terms and conditions.  This is a particularly difficult time for all, so residents should have even more consideration for their neighbours.


Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020ty


If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.


Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.


Heading: Strong smell of drugs
We have received reports about the strong smell of drugs coming from a specific apartment.  We will be contacting the owner about this.  If anyone does suspect, smell or witness the use of drugs at the development please contact the police immediately.  Thank you.


Heading: Damaged Wall
The contractor has been booked out to attend to one of the small walls which is damaged.


Heading: Gates
Please note that on Monday 4th November 2019 (between the hours of 10.30am and 4.00pm) the code will change to the front gate intercom system.  For owners with tenants in situ, please contact your tenant(s) of this change of code.  Circulars have been sent out to all property owners with the code information.  Please note that we will not provide code details over the telephone or by email directly to tenants as we are unable to verify who they are.  Thanking you for your co-operation.


Heading: Cleaning
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.


Heading: Change of Code to Gate
Unfortunately people are giving out the car park code to strangers who then use the car park when they have no right to do so.  As such, the code for the gate is being changed again.  Please be advised that on Wednesday 8th May 2019 (between the hours of 10.30am and 4.00pm), the code will change.  Circulars are being sent out in the post to all property owners.

Please note that if you have tenant(s) in situ, you must contact your tenant(s) of this change of code as we will not provide over the telephone or by email directly to your tenants. This is because we cannot verify who they are.  Thank you for your co-operation in this matter.


Heading: Reprogramming of Car Park Gate Remotes
Following reports of issues with car park remotes, please note that the contractor (K C Automation) will be onsite on Wednesday 13th March 2019 at 9.00am to reprogram the remotes as required.  Please attend on site at the car park gates on this date to meet the contractor.  For owners with tenants in situ, please relay to your tenants in order that they may have the remotes reprogrammed if they have been experiencing problems thank you.

Thanking you for your co-operation.


Heading: Change of Code for Access to Gate & Main Doors
Due to security reasons, please be advised that on Tuesday 19th February 2019 (between the hours of 10.30am and 4.00pm), the code will change for access. Circulars are being sent out to all owners to advise on the code.

Note to Owners who rent out your apartments:-
YOU MUST CONTACT YOUR TENANT(S) of this change of code as we will not provide over the telephone or by email directly to your tenants. This is because we cannot verify who they are.

Thank you for your co-operation in this matter.

Heading:Lift out of order
The The lift serving Flats 19-26 has broken down. We have logged a call with the lift engineers, Otis, for them to attend.

Heading: Biannual Lighting Inspection
The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.