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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King

 

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Charnwood District Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week.
Your Handbook
Please click here for
Manor Gardens Close Handbook
Complaints
<h5><span style=”color: #ededed;”>If you are not happy with our services, you can read more about how we handle complaints in our <a href=”https://www.compass-bm.com/wp-content/uploads/2020/04/Complaints-Procedure-for-Block-Management-December-2019.pdf”>Complaints Procedure for Block Management – December 2019</a></span></h5>
Refuse & Recycling
Your waste is collected fortnightly on Thursdays. 
Click here for more information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Charnwood District Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
You can purchase a replacement fob from KC Automation. Please send your request to [email protected].
Please include the name of your development in the subject line.
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Vehicular Gate & Pedestrian Gate
Date: 10/08/2021

Details: The contractors has been instructed following reports of an issue with the vehicular gate and pedestrian gate.  We understand that there appears to be fault with the keypad in particular when trying to use on the vehicular gate (the remotes are working though).

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Heading: Car Park Spaces
Date: 02/08/2021

Details: A reminder to all residents that you must only park one vehicle within your allocated parking space.  We have received a number of reports about vans being parked up in other residents’ spaces.  Breach of lease charges will be incurred by those that either block or continue to use other residents’ spaces.

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Heading: Car Park Keypad – Update
Date: 13/04/2021

Details: It has been established that the module for the keypad is broken and will take anything from between 14 and 21 days for the part to be shipped in from Italy and installed by the engineer.  Everybody should, however, have a working car park remote to use the gates as access via the remotes is still working.  If you do not have a working car park remote or need to purchase one, please contact KC Automation by emailing kcautomation.co.uk (please detail the development in the subject line).  For tenants, please contact your letting agent and / or landlord if you do not have a working remote.

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Heading: Car Park Keypad
Date: 13/04/2021

Details: Following reports of an issue with the keypad, the keypad and gates have been checked by a contractor.  It has been established that the fobs will work for access but it is the code input that is not working.  The specialist contractor has been instructed to attend as soon as possible.  In the meantime, please use fobs for access.  

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Heading: Car Park Lights
Date: 09/04/2021

Details: An important notice to all that the contractor, Netelect, will be attending to carry out essential maintenance works to the lighting in the car park.

As such, we ask that all vehicles are moved out of all the spaces by the car park lights so that the contractor can gain access on Tuesday 20th April 2021 in the afternoon.  We do apologise for any inconvenience caused.

IMPORTANT NOTE: in the event that any vehicles are blocking access for the contractor on Tuesday 20th April 2021, the contractor will charge the management company a call out fee which in turn the management company will look to recover from yourselves.

Thank you for your co-operation.

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Heading: Car Park Lights
Date: 02/03/2021

Details: Can we kindly ask residents not to park their cars directly below the car park lights on Tuesday 9th March 2021 (between the hours of 10.00am and 4.00pm).  This is so that routine maintenance works can be carried out on the lighting.  Thank you.

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Heading: Fire Safety for the Home
Date: 09/02/2021

Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS

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Heading: Car Park Gates
Date: 13/01/2021

Details: Gate engineers are attending tomorrow and sorry for any convenience caused whilst waiting for contractors to finish the isolation period.

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Heading: Car Park Gates
Date: 05/01/2021

Details: Contractors have identified that the safety edge has been damaged.  A replacement has been ordered.  The contractor has isolated the gates open in the meantime and made them safe whilst awaiting the replacement.

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Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021

Details: Manor Gardens – 20 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 18 January 2021

w/c Monday 15 February 2021

w/c Monday 15 March 2021

w/c Monday 29 March 2021

w/c Monday 12 April 2021

w/c Monday 26 April 2021

w/c Monday 17 May 2021

w/c Monday 31 May 2021

w/c Monday 14 June 2021

w/c Monday 28 June 2021

w/c Monday 12 July 2021

w/c Monday 26 July 2021

w/c Monday 16 August 2021

w/c Monday 30 August 2021

w/c Monday 13 September 2021

w/c Monday 27 September 2021

w/c Monday 11 October 2021

w/c Monday 25 October 2021

w/c Monday 15 November 2021

w/c Monday 15 December 2021

Regards Michael Ayres Ltd”

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Heading: Car Park Space Numbering
Date: 18/11/2020

Details: Due to the poor wet weather conditions, the contractors have moved the job over to the New Year.  They will attend once the weather improves which may be around Spring 2021 – we will keep you updated though.

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Heading: Car Park Gates
Date: 16/11/2020

Details: Please be aware that following an issue with the gates, the gates have had to be isolated until the gate maintenance team are available to work again.  Unfortunately two of the staff were tested positive for Covid-19 last Friday.

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Heading: Car Park Space Numbering
Date: 09/11/2020

Details: The contractor has been on site this morning but not commenced work yet due to the car park being wet and damp.  He is going to take a look again this afternoon.  The contractor is around this week – he is just waiting for the car park to dry up.  If we could ask for you to leave your mobile number in the windscreen so the contractor, Lee, can liaise with you when it comes to painting your space number – thank you.  Apologies for any inconvenience.

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Heading: Car Park Space Numbering
Date: 29/10/2020

Details: The contractor will be on site on Monday 9th November 2020 (weather permitting) to repaint the car park space numbers.  Please ensure that the car park is kept clear on this day with vehicles being parked off site during the working hours of the day.  For owners with tenants in situ – please ensure that you notify your tenants – thank you.

In the event that you are unable to relocate your vehicle on the day, please leave a mobile number to contact in the windscreen so the contractor, Lee, can liaise with you when it comes to painting your space number – thank you.

The contractor, management company and Compass Block Management will not be held accountable for incomplete works due to vehicles being parked up and obstructing the works.

Should the date change due to weather conditions, we will send notification via this website.

Thank you for your co-operation.

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Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

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Heading: Issue with Main Electric Gates
Date: 02/10/2020

Details: The contractors have advised that as the repair to the gate will be a 2 man operation once the parts arrive, the earliest they are able to schedule a date for attendance is 21st October 2020 (and this is with them juggling round dates to attend to asap).

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Heading: Issue with Main Electric Gates
Date: 01/10/2020

Details: The gate motor casing has been damaged and we have requested both are replaced.  The parts have been ordered and will be installed once the parts are delivered.

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Heading: Abandoned Bikes
Date: 11/06/2020

Details: We have received complaints about abandoned bikes in the bike store.  Please leave a note on your bike if a bike belongs to you and email [email protected] with a description and photo of your bike please by 22ND JUNE 2020PLEASE NOTE THAT BIKES NOT CONFIRMED AS BEING OWNED BY 22ND JUNE 2020 WILL BE REMOVED FROM SITE AND TAKEN TO THE LOCAL REFUSE CENTRE.  Thank you for your urgent co-operation.

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Heading: Noise
Date: 23/04/2020

Details: We have received reports that excessive noise is coming from one of the apartments.  The occupants are playing extremely loud music or movies from around 6.00pm through to around 1.00am.  This behaviour is unacceptable and a breach of the lease.  Charges will be incurred by those who fail to adhere to the terms and conditions.  This is a particularly difficult time for all, so residents should have even more consideration for their neighbours.

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Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Coronavirus (COVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (COVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Strong smell of drugs
Date:
 10/01/2020
Details:
We have received reports about the strong smell of drugs coming from a specific apartment.  We will be contacting the owner about this.  If anyone does suspect, smell or witness the use of drugs at the development please contact the police immediately.  Thank you.

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Heading: Damaged Wall
Date:
 24/10/19
Details:
The contractor has been booked out to attend to one of the small walls which is damaged.

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Heading: Gates
Date:
 23/10/19
Details:
Please note that on Monday 4th November 2019 (between the hours of 10.30am and 4.00pm) the code will change to the front gate intercom system.  For owners with tenants in situ, please contact your tenant(s) of this change of code.  Circulars have been sent out to all property owners with the code information.  Please note that we will not provide code details over the telephone or by email directly to tenants as we are unable to verify who they are.  Thanking you for your co-operation.

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Heading: Cleaning
Date:
 19/07/19
Details:
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

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Heading: Change of Code to Gate
Date:
29/04/19
Details: 
Unfortunately people are giving out the car park code to strangers who then use the car park when they have no right to do so.  As such, the code for the gate is being changed again.  Please be advised that on Wednesday 8th May 2019 (between the hours of 10.30am and 4.00pm), the code will change.  Circulars are being sent out in the post to all property owners.

Please note that if you have tenant(s) in situ, you must contact your tenant(s) of this change of code as we will not provide over the telephone or by email directly to your tenants. This is because we cannot verify who they are.  Thank you for your co-operation in this matter.

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Heading: Reprogramming of Car Park Gate Remotes
Date:
04/03/19
Details: 
Following reports of issues with car park remotes, please note that the contractor (K C Automation) will be onsite on Wednesday 13th March 2019 at 9.00am to reprogram the remotes as required.  Please attend on site at the car park gates on this date to meet the contractor.  For owners with tenants in situ, please relay to your tenants in order that they may have the remotes reprogrammed if they have been experiencing problems thank you.

Thanking you for your co-operation.

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Heading: Change of Code for Access to Gate & Main Doors
Date:
01/02/19
Details:
Due to security reasons, please be advised that on Tuesday 19th February 2019 (between the hours of 10.30am and 4.00pm), the code will change for access. Circulars are being sent out to all owners to advise on the code.

Note to Owners who rent out your apartments:-
YOU MUST CONTACT YOUR TENANT(S) of this change of code as we will not provide over the telephone or by email directly to your tenants. This is because we cannot verify who they are.

Thank you for your co-operation in this matter.


Heading:Lift out of order
Date:
30/10/17
Details:
The The lift serving Flats 19-26 has broken down. We have logged a call with the lift engineers, Otis, for them to attend.


Heading: Biannual Lighting Inspection
Date:
30/10/17
Details:
The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.