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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Your Property Manager is Jason King
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Window cleaning is carried out once every 2 months from January to November.
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a week.
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Your waste is collected fortnightly on Thursdays.
Click here for more information about the service.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Charnwood District Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Damaged Wall
Details: The contractor has been booked out to attend to one of the small walls which is damaged.
Details: Please note that on Monday 4th November 2019 (between the hours of 10.30am and 4.00pm) the code will change to the front gate intercom system. For owners with tenants in situ, please contact your tenant(s) of this change of code. Circulars have been sent out to all property owners with the code information. Please note that we will not provide code details over the telephone or by email directly to tenants as we are unable to verify who they are. Thanking you for your co-operation.
Details: Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday. The cleaning fee for this period will not be charged. Apologies for any inconvenience.
Heading: Change of Code to Gate
Details: Unfortunately people are giving out the car park code to strangers who then use the car park when they have no right to do so. As such, the code for the gate is being changed again. Please be advised that on Wednesday 8th May 2019 (between the hours of 10.30am and 4.00pm), the code will change. Circulars are being sent out in the post to all property owners.
Please note that if you have tenant(s) in situ, you must contact your tenant(s) of this change of code as we will not provide over the telephone or by email directly to your tenants. This is because we cannot verify who they are. Thank you for your co-operation in this matter.
Heading: Reprogramming of Car Park Gate Remotes
Details: Following reports of issues with car park remotes, please note that the contractor (K C Automation) will be onsite on Wednesday 13th March 2019 at 9.00am to reprogram the remotes as required. Please attend on site at the car park gates on this date to meet the contractor. For owners with tenants in situ, please relay to your tenants in order that they may have the remotes reprogrammed if they have been experiencing problems thank you.
Thanking you for your co-operation.
Heading: Change of Code for Access to Gate & Main Doors
Details: Due to security reasons, please be advised that on Tuesday 19th February 2019 (between the hours of 10.30am and 4.00pm), the code will change for access. Circulars are being sent out to all owners to advise on the code.
Note to Owners who rent out your apartments:-
YOU MUST CONTACT YOUR TENANT(S) of this change of code as we will not provide over the telephone or by email directly to your tenants. This is because we cannot verify who they are.
Thank you for your co-operation in this matter.
Heading:Lift out of order
Details: The The lift serving Flats 19-26 has broken down. We have logged a call with the lift engineers, Otis, for them to attend.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.