IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Rough Sleepers and Antisocial Behaviour
Please report any rough sleepers or antisocial behaviour immediately to the Police via 101
Your Property Contact is Catherine Fallon
Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
CAR PARKING NOTICE – NOT PERMITTED TO PARK
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint
For persistent noise complaints, please report to Charnwood District Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week.
Your Handbook
Please click here to request a copy of the Handbook.
Coronavirus Useful Website Links
Please see below useful website links:-
https://www.nhs.uk/conditions/coronavirus-covid-19
https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/
Complaints
Refuse & Recycling
Your waste is collected fortnightly on Thursdays.
Click here for more information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Charnwood District Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
You can purchase a replacement fob from Compass Block Management. Please send your request to [email protected]. Please include the name of your development in the subject line.
A copy of the User Guide is also attached for ease of reference
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to request a copy of the COMPASS BLOCK MANAGEMENT FEES AND CHARGES 2023
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
NOTICE BOARD
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Car Park Gates
Date: 17.04.2024
Details:
I have received an “emergency out of hours” call out notification from the team this morning. The car park gates at Manor Gardens Close has been closed by a resident this morning at approximately 6:30am and 7:15 am. By doing this some property residents were unable to open the gate this morning and were blocked in. The gates were secured open prior to this pending a contractor attending by the end of this week to check the potential fault with the electrical side of the gate.
I am currently working on a solution and a contractor is looking to attend today. If the gate is open and has been secured open please do not tamper with this as if the gate closes the only way to open it is with an old grey remote see attached.
Please can you email me what fob you currently have to help resolve this. Please also email how you normally open these gates do you use either of the following method:
use a code ? on the gate key pad either 1234 or 1972 please confirm
A yellow fob on the sensor by physically getting out of your vehicle and tapping the sensor
A grey fob (see attached)
A blue fob see attached
This will be very helpful to provide me with a full explanation so i can resolve this issues
Heading: Various issues
Date: 12/04/2024
Details
Main car park gates:
Firstly apologies for any delays, the gates have been challenging as the strong winds early this year snapped the gate hinges, the contractors have quoted for the following and are due to attend this week/early next week please see list below of works to be carried out
Replace loop detector controller
Set up and test
x2 Engineers required to remove near side gate leaf
Remove damaged lever lock
Supply and install replacement Roger lever lock
Reinstall gate
set up and test
Dogs in apartments and dogs mess in the grounds
This is totally unacceptable. Pets are not permitted and is a breach of lease, leaseholders may be charged if pets are kept without permissions. If any residents have knowledge of which apartments have a dog or pet please raise on the compass website go to www.compass-bm.com all issues raised will be dealt with in the strictest confidence
Waste Management
I can confirm that a contractor has been instructed to repair the bin store gate
Grounds Maintenance
The contractors are attending in the next 7 to 10 days to carry out well needed jet washing and they also have scheduled the painting of the car park lines which is long over due.
Intercom
I know there has been issues raised re the intercom on certain blocks. I have also instructed a contractor to attend to apartments that are having issue
I hope this helps, going forward any maintenance issues need to be raised in the first instance via the compass block management portal this can be accessed via the website on www.compass-bm.com select your development and follow the instructions. Please ensure you also subscribe to the website as i will be putting this update and future updates through this medium
Heading: Vehicular Gate
Date: 09/04/2024
Details: We have chased the contractors and been advised that the repair works as quoted will be carried out this week.
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Heading: Vehicular Gate
Date: 27/03/2024
Details: Contractors have sent in the quotation for repair works and parts for the gates. They have been instructed to proceed with the repairs.
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Date: 17.11.2023
Heading: Car park gates update
Details: The contractor was on side earlier in the week and has now identified the issue. Unfortunately its not a quick fix. a new part is required that forms part of the receiver sensor inside the gate. The contractor has ordered the part but could take a few weeks. In the interim please continue to use the manual code. Sincere apologies for this inconvenience and we are treating as urgent and thanks for all your patience so far and understanding. As soon as i receive a further update i will let you know
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Date: 13/11/2023
Heading: Vehicle Gates at Manor Gardens Loughborough
Details: The gate at Manor Gardens is having technical issues and some residents have reported they cannot use their fobs top open the gates with their fob. As a result residents are having to use the code manually to open the gate. I have instructed a contractors to look at this issue urgently. For the moment please continue to use the manual code, sincere apologies for any inconvenience.
Heading : Rubbish Build Up
Date: 26/10/2023
Details: I have received a confirmation this morning that the refuse will be removed next Wednesday November 1st 2023 this is the earliest date to be booked in at the landfill site. Thanks for all your patience and apologies for any inconvenience please continue to take new refuse to the local Civil Amenity centres (The local Tip).
Heading : Rubbish Build Up
Date: 23/10/2023
Details: Due to the “storm babet” the contractor was unable to depose of the over spill of refuse in the bin area. The landfill site is currently underwater and not accepting any deliveries of refuse until the flood subsides. Please can any further rubbish be taken to the local tip to avoid the situation getting any worse. The Loughborough council have been informed and as the bins are on private land they will not take remove rubbish in bulk. The contractor that Compass use are looking to take this as soon as possible however this could be next week. As soon as i receive a further update i will let you know via the website
Heading:New main door entrance system Apartments 27-34
Date: 28/2/2023
Details: Please be advised that the new main gate entrance system has been installed.
We enclose the brochure together with User Manual and ask that you confirm your preferred contact number (mobile preferred/ landline acceptable). Your contact number will be required for the system to provide access to the front door to the building
Please relay your contact number via [email protected] alternatively call Catherine at Compass at 0121 758 7222.
Illegal Smoking of Drugs
Date:26/09/2022
Details: We have noted an increase in drugs being smoked within the car park area. Not only will breach of lease charges be incurred by leaseholders for the apartments concerned but also the police will be contacted. It is a CRIMMINAL OFFENCE to smoke drugs even within the confines of an apartment. For leaseholders with tenants in situ, please ensure that this notice is relayed to your letting agent and / or tenants.
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Heading: New main gate entry system – update
Date: 5/07/2022
Details: The original cable has perished below the ground which now requires replacing. Unfortunately, the original cable was not installed correctly and until trying to change the system, we were not able to check the original cable prior to changing the system, We now need to look at a cost-effective way of relaying a new cable from the near apartment block to the main gate. I appreciate this proposed entry system has now turned into a major project and we require a new method statement to ensure a safe system of work can be carried out as well assessing any foreseeable high-risk content.
The side gate code is: CXY540
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Heading: New main gate entry system – update
Date: 15/06/2022
Details: We have been advised by the contractors that additional cabling is required to complete the installation of the intercom system. The cabling has been ordered and we are advised that (weather permitting) the full installation will be completed next week.
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Heading: New main gate entry system – update
Date: 08/06/2022
Details: We have received confirmation that the missing equipment for the gate system has now been received. We are advised that the contractor will be looking to install the new system on Tuesday 14 June 2022 (weather permitting – dry conditions required). A new entrance fob will be posted through the letterbox for each apartment on the day, together with an instruction guide. Please be advised that the gates will remain open until such time as the system has been fully installed.
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Heading: New main gate entry system
Date: 01/06/2022
Details: An important notice to all that the contractor, Netelect, attended on Monday 30th May as planned but frustratingly not all the equipment arrived from the courier on arrival to your development. Due to the Bank Holidays starting tomorrow, Netelect is chasing suppliers to carry out the installation next week. We understand how frustrating this is and please accept our apologies in the meantime. We will update once we hear anything further
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Heading: New main gate entry system
Date: 27/05/2022
Details: New main gate entry system will commence on Monday 30th May 2022, all fobs will be delivered in person by the Property Manager. Please find attached guide on how to operate – Universal Residents Guide – Intratone Details on requesting fobs in the future together with a copy of the user guide can also be found within the replacement fobs and keys tab on this page.
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Heading: Issue with Front Door
Date: 05/05/2022
Details: Contractors have been in attendance following reports of issues with the front door to Apartments 7 – 18. The contractor has reverted to advise unfortunately a new key pad is required. They attempted to carry out a temporary repair but were unsuccessful given the pad that is required. The contractors are liaising with the manufacturers with regards to a solution. We will update the site as we hear further.
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Heading: Vehicular Gate & Access
Date: 04/05/2022
Details: The new keypad has been ordered but we are advised that there are delays of another 4 weeks due to shipment problems. A reminder that the car park entry fob is still operational and is the primary method to gain access to this development.
For those residents who do have not a car park entry fob, please email the gate specialist direct KC Automation, on email: [email protected] to order a new one. The cost for a car park entry fob is £35.00 plus VAT. Thank you.
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Heading: Vehicular Gate & Access
Date: 19/04/2022
Details: The new keypad has been ordered and should arrive this week and be installed by the engineer. In the meantime, the car park entry fob is operational and is the primary method to gain access to this development.
In the event you do not have a working fob then please email the Property Manager, Jason King, on email: [email protected] to arrange a replacement at the owners’ expense, thank you.
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Heading: Illegally Parked Vehicle
Date: 20/10/2021
Details: Would the owner of the white Mercedes – registration number: F396 UDP remove your vehicle immediately from the car park – you are NOT permitted to park there.
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Heading: AM Power – Supplier At Risk
Date: 19/10/2021
Details: In light of recent news about energy providers, please find an announcement received from Ginger Energy in relation to AM Power – AM Power – Supplier At Risk
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Heading: Vehicular Gate & Pedestrian Gate
Date: 10/08/2021
Details: The contractors has been instructed following reports of an issue with the vehicular gate and pedestrian gate. We understand that there appears to be fault with the keypad in particular when trying to use on the vehicular gate (the remotes are working though).
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Heading: Car Park Spaces
Date: 02/08/2021
Details: A reminder to all residents that you must only park one vehicle within your allocated parking space. We have received a number of reports about vans being parked up in other residents’ spaces. Breach of lease charges will be incurred by those that either block or continue to use other residents’ spaces.
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Heading: Car Park Keypad – Update
Date: 13/04/2021
Details: It has been established that the module for the keypad is broken and will take anything from between 14 and 21 days for the part to be shipped in from Italy and installed by the engineer. Everybody should, however, have a working car park remote to use the gates as access via the remotes is still working. If you do not have a working car park remote or need to purchase one, please contact KC Automation by emailing kcautomation.co.uk (please detail the development in the subject line). For tenants, please contact your letting agent and / or landlord if you do not have a working remote.
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Heading: Car Park Keypad
Date: 13/04/2021
Details: Following reports of an issue with the keypad, the keypad and gates have been checked by a contractor. It has been established that the fobs will work for access but it is the code input that is not working. The specialist contractor has been instructed to attend as soon as possible. In the meantime, please use fobs for access.
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Heading: Car Park Lights
Date: 09/04/2021
Details: An important notice to all that the contractor, Netelect, will be attending to carry out essential maintenance works to the lighting in the car park.
As such, we ask that all vehicles are moved out of all the spaces by the car park lights so that the contractor can gain access on Tuesday 20th April 2021 in the afternoon. We do apologise for any inconvenience caused.
IMPORTANT NOTE: in the event that any vehicles are blocking access for the contractor on Tuesday 20th April 2021, the contractor will charge the management company a call out fee which in turn the management company will look to recover from yourselves.
Thank you for your co-operation.
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Heading: Car Park Lights
Date: 02/03/2021
Details: Can we kindly ask residents not to park their cars directly below the car park lights on Tuesday 9th March 2021 (between the hours of 10.00am and 4.00pm). This is so that routine maintenance works can be carried out on the lighting. Thank you.
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Heading: Fire Safety for the Home
Date: 09/02/2021
Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS
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Heading: Car Park Gates
Date: 13/01/2021
Details: Gate engineers are attending tomorrow and sorry for any convenience caused whilst waiting for contractors to finish the isolation period.
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Heading: Car Park Gates
Date: 05/01/2021
Details: Contractors have identified that the safety edge has been damaged. A replacement has been ordered. The contractor has isolated the gates open in the meantime and made them safe whilst awaiting the replacement.
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Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021
Details: Manor Gardens – 20 Scheduled Visits
“This schedule is subject to change due to poor weather or other unforeseen circumstances. Work will be carried out during the week stated. Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens. Work will be carried out during the following:-
w/c Monday 18 January 2021
w/c Monday 15 February 2021
w/c Monday 15 March 2021
w/c Monday 29 March 2021
w/c Monday 12 April 2021
w/c Monday 26 April 2021
w/c Monday 17 May 2021
w/c Monday 31 May 2021
w/c Monday 14 June 2021
w/c Monday 28 June 2021
w/c Monday 12 July 2021
w/c Monday 26 July 2021
w/c Monday 16 August 2021
w/c Monday 30 August 2021
w/c Monday 13 September 2021
w/c Monday 27 September 2021
w/c Monday 11 October 2021
w/c Monday 25 October 2021
w/c Monday 15 November 2021
w/c Monday 15 December 2021
Regards Michael Ayres Ltd”
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Heading: Car Park Space Numbering
Date: 18/11/2020
Details: Due to the poor wet weather conditions, the contractors have moved the job over to the New Year. They will attend once the weather improves which may be around Spring 2021 – we will keep you updated though.
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Heading: Car Park Gates
Date: 16/11/2020
Details: Please be aware that following an issue with the gates, the gates have had to be isolated until the gate maintenance team are available to work again. Unfortunately two of the staff were tested positive for Covid-19 last Friday.
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Heading: Car Park Space Numbering
Date: 09/11/2020
Details: The contractor has been on site this morning but not commenced work yet due to the car park being wet and damp. He is going to take a look again this afternoon. The contractor is around this week – he is just waiting for the car park to dry up. If we could ask for you to leave your mobile number in the windscreen so the contractor, Lee, can liaise with you when it comes to painting your space number – thank you. Apologies for any inconvenience.
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Heading: Car Park Space Numbering
Date: 29/10/2020
Details: The contractor will be on site on Monday 9th November 2020 (weather permitting) to repaint the car park space numbers. Please ensure that the car park is kept clear on this day with vehicles being parked off site during the working hours of the day. For owners with tenants in situ – please ensure that you notify your tenants – thank you.
In the event that you are unable to relocate your vehicle on the day, please leave a mobile number to contact in the windscreen so the contractor, Lee, can liaise with you when it comes to painting your space number – thank you.
The contractor, management company and Compass Block Management will not be held accountable for incomplete works due to vehicles being parked up and obstructing the works.
Should the date change due to weather conditions, we will send notification via this website.
Thank you for your co-operation.
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Heading: Fire Safety for the Home
Date: 14/10/2020
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020
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Heading: Issue with Main Electric Gates
Date: 02/10/2020
Details: The contractors have advised that as the repair to the gate will be a 2 man operation once the parts arrive, the earliest they are able to schedule a date for attendance is 21st October 2020 (and this is with them juggling round dates to attend to asap).
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Heading: Issue with Main Electric Gates
Date: 01/10/2020
Details: The gate motor casing has been damaged and we have requested both are replaced. The parts have been ordered and will be installed once the parts are delivered.
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Heading: Abandoned Bikes
Date: 11/06/2020
Details: We have received complaints about abandoned bikes in the bike store. Please leave a note on your bike if a bike belongs to you and email [email protected] with a description and photo of your bike please by 22ND JUNE 2020. PLEASE NOTE THAT BIKES NOT CONFIRMED AS BEING OWNED BY 22ND JUNE 2020 WILL BE REMOVED FROM SITE AND TAKEN TO THE LOCAL REFUSE CENTRE. Thank you for your urgent co-operation.
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Heading: Noise
Date: 23/04/2020
Details: We have received reports that excessive noise is coming from one of the apartments. The occupants are playing extremely loud music or movies from around 6.00pm through to around 1.00am. This behaviour is unacceptable and a breach of the lease. Charges will be incurred by those who fail to adhere to the terms and conditions. This is a particularly difficult time for all, so residents should have even more consideration for their neighbours.
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Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020
Details: ISOLATION
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Coronavirus (COVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
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Heading: Coronavirus (COVID19)
Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding COVID-19, please visit: –
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
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Heading: Strong smell of drugs
Date: 10/01/2020
Details: We have received reports about the strong smell of drugs coming from a specific apartment. We will be contacting the owner about this. If anyone does suspect, smell or witness the use of drugs at the development please contact the police immediately. Thank you.
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Heading: Damaged Wall
Date: 24/10/19
Details: The contractor has been booked out to attend to one of the small walls which is damaged.
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Heading: Gates
Date: 23/10/19
Details: Please note that on Monday 4th November 2019 (between the hours of 10.30am and 4.00pm) the code will change to the front gate intercom system. For owners with tenants in situ, please contact your tenant(s) of this change of code. Circulars have been sent out to all property owners with the code information. Please note that we will not provide code details over the telephone or by email directly to tenants as we are unable to verify who they are. Thanking you for your co-operation.
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Heading: Cleaning
Date: 19/07/19
Details: Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday. The cleaning fee for this period will not be charged. Apologies for any inconvenience.
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Heading: Change of Code to Gate
Date: 29/04/19
Details: Unfortunately people are giving out the car park code to strangers who then use the car park when they have no right to do so. As such, the code for the gate is being changed again. Please be advised that on Wednesday 8th May 2019 (between the hours of 10.30am and 4.00pm), the code will change. Circulars are being sent out in the post to all property owners.
Please note that if you have tenant(s) in situ, you must contact your tenant(s) of this change of code as we will not provide over the telephone or by email directly to your tenants. This is because we cannot verify who they are. Thank you for your co-operation in this matter.
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Heading: Reprogramming of Car Park Gate Remotes
Date: 04/03/19
Details: Following reports of issues with car park remotes, please note that the contractor (K C Automation) will be onsite on Wednesday 13th March 2019 at 9.00am to reprogram the remotes as required. Please attend on site at the car park gates on this date to meet the contractor. For owners with tenants in situ, please relay to your tenants in order that they may have the remotes reprogrammed if they have been experiencing problems thank you.
Thanking you for your co-operation.
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Heading: Change of Code for Access to Gate & Main Doors
Date: 01/02/19
Details: Due to security reasons, please be advised that on Tuesday 19th February 2019 (between the hours of 10.30am and 4.00pm), the code will change for access. Circulars are being sent out to all owners to advise on the code.
Note to Owners who rent out your apartments:-
YOU MUST CONTACT YOUR TENANT(S) of this change of code as we will not provide over the telephone or by email directly to your tenants. This is because we cannot verify who they are.
Thank you for your co-operation in this matter.
Heading:Lift out of order
Date: 30/10/17
Details: The The lift serving Flats 19-26 has broken down. We have logged a call with the lift engineers, Otis, for them to attend.
Heading: Biannual Lighting Inspection
Date: 30/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.