IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Your Property Manager is Jason King
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Window cleaning is carried out on a quarterly basis (Feb, May, Aug and Nov).
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a month on Thursday/Friday.
Click to download the Manor House Mansfield Handbook.
Coronavirus Useful Website Links
Please see below useful website links:-
<h5><span style=”color: #ededed;”>If you are not happy with our services, you can read more about how we handle complaints in our <a href=”https://www.compass-bm.com/wp-content/uploads/2020/04/Complaints-Procedure-for-Block-Management-December-2019.pdf”>Complaints Procedure for Block Management – December 2019</a></span></h5>
Refuse & Recycling
Your waste is collected on Wednesdays.
Click here for more information about the service.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Mansfield District Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
To request a replacement key, please click here
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards. Fire Alarm checks will take place every Monday morning between 9.00am and 10.00am
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds maintenance is carried out once fortnightly, throughout the year.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Parking on the Grass
Details: It has come to our attention that a number of residents are parking their vehicles on the lawn areas. Please note that no vehicles are to be parked on any of the lawn areas which includes the lawn area along the side of the main drive. For owners with tenants in situ, please ensure that this is relayed to your tenants. Thank you for your urgent co-operation.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020
Heading: Coronavirus (CORVID19) – ISOLATION
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
Heading: Coronavirus (CORVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email email@example.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
_Heading: Coronavirus (CORVID19)
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding CORVID-19, please visit: –
As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Heading: Fire Alarm
Details: The contractor has been booked to attend as we have received a report that the large grey box in the communal entrance has been beeping loudly since yesterday and has fault details on it.
Heading: Fire Alarm Testing
Details: The fire alarm check will take place every Monday morning between 9.00am and 10.00 am.
Heading: Fire Alarm Testing
Details: The Directors of the Management Company will be carrying out the weekly fire alarm on Monday 27th January 2020.
Heading: Gate Keys
Details: All residents should now have one key which operates both gates to the development following the changes made on Tuesday 21st January 2020. Keys were hand delivered today.
Heading: Pest Control
Details: Due to the pest problem that has been experienced over the past three weeks, the management company have had no choice but to enter into a one year contract with Midland Pest Control. The cost of the contract is obviously unexpected but will be off set with savings made from some owners carrying out the weekly testing of the fire alarm.
Details: Please note that only household waste is to be disposed of in the bins. The bins are NOT for disposing trade waste. Anyone found to be disposing of trade waste will be reported to the Local Authority. For owners with tenants in situ, please relay to your tenants.
Thank you for your co-operation.
Heading: Important Notice – Tree works on 23rd January 2019
Details: Please can all residents ensure that cars parked near the trees are moved away on Wednesday 23rd January 2019. This is so that tree works may be undertaken following the tree survey.
Thank you for your co-operation.
Details: A reminder that litter is to be disposed of correctly and not simply dropped on the floor. There has been an increase in the level of litter at the development which is unsightly and may pose a health risk if this continues.
Heading: Disposal of Cigarettes
Details: Please can all residents ensure that discarded cigarettes are disposed of correctly in the bin provided. Please do not throw cigarettes on the floor or drop into the drains. Thank you for your co-operation.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.