IMPORTANT DEVELOPMENT ALERTS!

PLEASE SEE CORONAVIRUS UPDATES IN THE NOTICE BOARD BELOW AND USE THE DESIGNATED CORONAVIRUS TAB TO ACCESS USEFUL WEBSITE LINKS

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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week. 
Your Handbook
Clear to download the Miller 61 Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
There are no communal grounds at this development.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Lift
Date: 29/06/2020

Details: Unfortunately, the lift is currently out of order.  Contractors have been in attendance and advised that the door gear belt has snapped.  They have sent in the quotation for repair which has immediately been authorised.  We have asked the lift company to attend asap.

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Heading: Flood
Date: 17/06/2020

Details: With most of the water swept down the drains, the cleaners have been instructed to attend to clean up the car park area.

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Heading: Flood
Date: 17/06/2020

Details: Contractors are on site following the flooding from the torrential rain.  The lift company have been made aware to check due to the flooding being close to the lift shaft.

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Heading: Clean Up of Weeds
Date: 16/06/2020

Details: Contractors have been instructed to remove the weeds and put down weedkiller.

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Heading: Recycling Bins
Date: 16/06/2020

Details: We have contacted Birmingham City Council to advise that the recycling bins are overflowing and do not appear to have been emptied for some time.  Whilst waiting for the bins to be emptied, please put all your recycling waste in the general waste bins.  Please do not dump any rubbish outside of the bins as the bin men will not take.

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Heading: Noise and Disturbance to Neighbours
Date: 16/06/2020

Details: Can the resident who has been kicking a ball in the courtyard at the back refrain from doing so.  The constant noise from hitting the ball against the building can be heard by residents.  With everyone having to cope with these difficult times, we ask residents to take extra care and have due consideration for any noise or disturbance activities may have on your neighbours – thank you.

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Heading: West Midlands COVID-19 Update
Date: 15/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020

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Heading: West Midlands COVID-19 Update
Date: 05/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 05.06.2020

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Heading: Security Notice
Date: 01/06/2020

Details: Someone has been leaving the front doors open during the day – a reminder that the doors are NOT TO BE LEFT OPEN – thank you for your urgent co-operation.

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Heading: Interruption in Power Supply – Friday 5th June 2020
Date: 01/06/2020

Details: Please be aware that with essential maintenance works being carried out on Friday 5th June 2020, you may experience some loss or interruption to your power supply.  We apologise for any inconvenience caused.

Heading: West Midlands COVID-19 Update
Date: 29/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020

Heading: West Midlands COVID-19 Police Update
Date: 28/05/2020

Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020

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Heading: West Midlands COVID-19 Update
Date: 15/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

Heading: West Midlands COVID-19 Police Update
Date: 15/05/2020

Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

Heading: West Midlands COVID-19 Update
Date: 07/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

Heading: Pedestrian Gate from St Pauls
Date: 06/05/2020

Details: Unfortunately, the pedestrian gate from St Pauls into the courtyard is not working.  One of the contractors has been in attendance and had to leave disconnected at the moment, however, is awaiting contact from the main engineer that deals with these types of issues.  The matter is in hand – just to let everyone know.

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Heading: West Midlands COVID-19 Update
Date: 05/05/2020

Details: Please see West Midlands update we have received Covid update – 01.05.2020

Heading: West Midlands COVID-19 Update
Date: 27/04/2020

Details: Please see West Midlands update we have received Covid update – 24.04.2020

Heading: West Midlands COVID-19 Update
Date: 20/04/2020

Details: Please see West Midlands update we have received Covid update

Heading: Noise
Date: 13/04/2020
Details:
A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this very difficult period. Breach of lease charges will be incurred by those causing disturbance through noise.  Persistent noise issues may also be reported to the local Council who will take action.  

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Heading: West Midlands COVID-19 Update
Date: 01/04/2020

Details: Please see West Midlands update we have received:-

West Midlands COVID-19 Update

Latest updates as at: Monday 30 March 2020, 20:00

Purpose of this briefing

This is a regularly updated briefing which aims to give regional stakeholders:

·         An overview of the spread of COVID-19 in the urban West Midlands (Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton)

·         A single view of the actions of the West Midlands Combined Authority (WMCA), Transport for West Midlands (TfWM) and the Mayor of the West Midlands in response to COVID-19

·         A guide on where to find detailed regional information to support the existing national Government guidance

Latest Headlines

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands the biggest regional hotspot for COVID-19 after London.

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies [BBC News, 27 March 2020]

·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]

·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

 

Key messages to the public

Stay at home

You must stay at home, only leaving for the following very limited purposes: 

·         Shopping for basic necessities, as infrequently as possible

·         One form of exercise a day – for example, a run, walk or cycle – alone or with members of your immediate household

·         Any medical need, to provide care or to help a vulnerable person

·         Travelling to and from work, but only where this absolutely cannot be done from home.

Protect the NHS

You must stay at home to protect the NHS

·         The NHS only has a limited number of doctors, nurses and specialist equipment

·         We are working around the clock to increase NHS capacity

·         The more people who get sick, the harder it is for the NHS to cope

·         We must slow the spread of the disease so that fewer people are sick at any one time.

Save lives

You must stay at home to protect the NHS and save lives. The police will have the powers to enforce the following restrictions:  

·         Dispersing gatherings of more than two people in public, excluding people you live with

·         Issuing fines to anyone who does not comply with these rules

·         Closing shops that are not essential, as well as playgrounds and places of worship.

Message from Andy Street, Mayor of the West Midlands

“We’re in the midst of an immensely challenging time for everyone in the West Midlands, and we’re all rightly worried about our family members, friends and neighbours. The West Midlands response has been phenomenal. There are plenty of tough weeks ahead, but I know we are well placed to get through this. Thank you to everyone for showing such resolve and responsibility. Please follow the Government advice, stay at home, protect our NHS, and save lives.”

 

Further information

·         View details of WMCA COVID-19 support and guidance

·         Latest WMCA Communications updates

·         Full guidance on staying at home

·         Find the most up to date medical advice

Latest COVID-19 Public Health England and NHS update

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands to biggest regional hotspot for COVID-19 after London

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies. [BBC News, 27 March 2020]

Confirmed Cases

Local Authority                                       Sat 28/3               Sun 29/3         Mon 30/3

Birmingham                                            428                       513                 578

Coventry                                                 54                         79                   101

Dudley                                                    83                         122                 136

Sandwell                                                116                        138                 144

Solihull                                                   54                          74                   87

Walsall                                                   108                       125                 151

Wolverhampton                                      116                       153                 175

Totals                                                      959                      1,204               1,372

Correct as at 17:00, 30 March 2020

 

 

   

Further information

·         Latest PHE / NHS data on COVID-19 cases in the West Midlands

 

WMCA’s response to COVID-19

WMCA has been focused on the following six areas of activity in response to COVID-19, working closely with our seven constituent councils, and focusing on the areas where the Combined Authority can add to what is being done by Government and other public bodies:

·         Strategic Co-ordination across the Public Sector: Working together across the public sector to ensure that the response to COVID-19 is joined up and effective as possible

·         Protecting the Regional Economy: Working with businesses and representative organisations to make sure that support is provided to businesses and workers to ensure the West Midlands economy can recover as swiftly as possible following the COVID-19 outbreak

·         Running the Transport Network: Reducing services because of the guidance limiting travel in the region, but running sufficient services on train, Metro and bus networks to allow key workers to get to their work in a safe manner

·         Supporting All Our Communities: Ensuring all communities of the West Midlands are looked after during the COVID-19 outbreak, including all faith and ethnic minority groups and other vulnerable groups such as the homeless, those with mental health issues or disabilities and older people

·         Communicating with the Public: Giving clear guidance to people in the West Midlands about what they are expected to do during the COVID-19 outbreak

·         Adapting the WMCA’s Own Operations: Ensuring our staff are safe and healthy, while continuing the activities of WMCA.

Strategic Co-ordination across the Public Sector

Context: The response to COVID-19 will require the joined-up working between different public sector organisations to tackle the outbreak and the impact on public services and the regional economy. WMCA is well-positioned to work closely with public sector bodies given its existing collaborative working relationships, particularly with councils and with those agencies involved in transport, housing, skills, employment, policing and health.

The purpose of this activity is:

·         Work closely with other public sector organisations

·         Support regional resilience planning and resourcing

The structures leading this work in the West Midlands are:

·         Regional Strategic Co-ordinating Group: (Senior leaders from West Midlands Police, Councils, NHS, PHE, WMCA) reporting to COBR in London

·         Regular Mayor and Council Leaders Conference Calls (Mayor, Council Leaders, Respective Chief Executives, briefed by other agency leaders e.g. Chief Constable of West Midlands Police)

·         Calls between the Mayor and leaders from the NHS, Public Health England, Police and other public bodies.

 

Protecting the Regional Economy

Context: The public health measures, which have been implemented to slow the spread of COVID-19, are having a huge impact on the West Midlands economy. Government has put in place unprecedented support measures to help businesses and workers through this time. The WMCA is working with representative organisations to make sure that this support is getting through to businesses and workers, and is working on plans to accelerate the economic recovery after the COVID-19 outbreak.

The purpose of this activity is:

·         Monitor the latest economic situation for businesses in the West Midlands

·         Ensure Government support is reaching West Midlands businesses and workers

·         Lobbying Government to secure further support for West Midlands businesses and workers

·         Prepare for the economic recovery following the COVID-19 outbreak

·         Connecting West Midlands businesses with the frontline public sector organisations e.g. the NHS, who may need support.

The structures leading this work in the West Midlands are:

·         Regular Economic Contingency Group meetings (WMCA, Councils, TUC, LEPs, Chambers of Commerce, West Midlands Growth Company, Bank of England, BEIS)

Latest updates:

·         Set up West Midlands COVID-19 Business Support website, which sets out the support available to businesses and key contacts in the West Midlands [WMCA, 25 March 2020]

·         Lobbied for further support for self-employed workers, in the run up to the Chancellor’s announcement of further measures [WMCA, 24 March 2020; GOV.UK, 26 March 2020]

·         Promoted Government request for engineering support for ventilator manufacturing to West Midlands firms [GOV.UK, 16 March 2020], with Meggitt, the aerospace company based in Coventry, forming part of the VentilatorChallengeUK consortium [Meggitt, 30 March 2020]

·         Organising a series of sector-based business roundtables to understand the impact of COVID-19 on different sectors and how well current support plans are working

·         Working with banks (Lloyds, NatWest, HSBC UK and Barclays) in the region to ensure that businesses have sufficient liquidity.

Running the Transport Network

Context: Due to the Government’s guidance limiting people’s movement, Transport for West Midlands has been working with operators to reduce the number of services to the appropriate level to be sufficient for key workers.

The purpose of this activity is:

·         Run a limited service to allow key workers to access work and residents to be able to access essential shopping and healthcare

·         Protect the health and safety of all those working on the transport network

·         Ensure that operators are able to able to reinstate full transport services when the lockdown is finished.

The structures leading this work in the West Midlands are:

·         TfWM

·         Bus Alliance (bus operators across the West Midlands)

·         West Midlands Rail Executive (councils and rail operators in the West Midlands)

Latest updates:

·         Train, Metro and rail networks are operating reduced services because of the updated Government COVID-19 guidance [West Midlands Network, 30 March 2020]

·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]

·         Public are urged not to travel in the West Midlands unless absolutely necessary  [TfWM, 23 March 2020]

·         Train franchise agreements are suspended and emergency measures are implemented where train companies operate services for a management fee [GOV.UK, 23 March 2020]

·         Transport construction projects controlled by TfWM, including Midland Metro Alliance works are temporarily paused [MMA, 23 March 2020]

·         Peak time travel restrictions are lifted for older passengers to be able to access dedicated supermarket opening hours [TfWM, 18 March 2020]

·         Cleaning services are strengthened on bus, train and metro services across the West Midlands. [TfWM, 18 March 2020]

 

Supporting All Our Communities

Context: During this challenging time for the region, all communities need to come together to support people, particularly those who are vulnerable. WMCA and councils are working together to ensure that community efforts can contribute to the overall response to the COVID-19 outbreak effectively.

The purpose of this activity is:

·         Work with faith and community organisations to co-ordinate support for those who need it

·         Support vulnerable communities in the West Midlands like those with mental health issues, disabilities or the homeless

·         The structures leading this work in the West Midlands are:

·         Faith leaders who have previously been engaged by WMCA, for example at the Mayor and Faith Conference

·         WMCA and Mayor’s Office working closely with local authorities

Latest updates:

·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

·         Making a listing of online learning courses available for people who are furloughed or working from home in the West Midlands [WMCA, 27 March 2020]

·         Hosted a webinar meeting of faith leaders to discuss community support offered by faith groups, encourage congregations to worship safely from home, and tackling hate crime

·         Launched a new call for donations to the Change Into Action alternative giving scheme to help the homeless in the West Midlands [WMCA, 25 March 2020]

Communicating with the Public

Context: During the COVID-19 outbreak, it is critical that the public understand the medical guidance and act accordingly to tackle the virus. Due to restrictions on contact, public services will also have to change, and these changes need communicating to the public. Furthermore, this will be a worrying time for residents, and there is a need to reassure and comfort people, and to celebrate positive stories of people supporting one another through the crisis.

The purpose of this activity is:

·         Ensure people in the West Midlands understand the Government’s guidance

·         Provide clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explain what is being done in the West Midlands and reassure the public that there is a committed regional response to the crisis

·         Make the case for further Government support.

The structures leading this work in the West Midlands are:

·         Regular Regional Press Briefing Sessions: These briefing sessions for the press are hosted by representatives from a range of public sector organisations in the region, including the Mayor, Public Health England, the NHS, West Midlands Police, the West Midlands Police and Crime Commissioner, Birmingham City Council, and the Local Resilience Forum

·         West Midlands Regional Communications Directors’ Calls: These calls allow Communications Directors from councils, WMCA and other public bodies to co-ordinate communications activities across the West Midlands.

Latest updates:

·         Amplifying the Government’s official guidance on COVID-19 to people in the West Midlands through WMCA’s communications channels

·         Providing clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explaining what is being done in the West Midlands and making the case for further Government support through the Mayor’s media appearances.

 

Adapting WMCA’s Own Operations

Context: WMCA as an organisation has responsibilities for supporting economic growth in the West Midlands, including transport, housing, skills, and making sure everyone in the West Midlands benefits from that economic growth through work on areas like mental health and homelessness. During the COVID-19 outbreak, WMCA will adapt to support the immediate needs of the West Midlands, working closely with public sector partners, and will also ensure that essential WMCA activities continue.

The purpose of this activity is:

·         Keep our staff and those of our suppliers safe and healthy during the COVID-19 outbreak

·         Reprioritise effort towards meeting the immediate needs for tackling the COVID-19 outbreak

·         Ensure essential WMCA operations continue.

The structures leading this work in the West Midlands are:

·         WMCA Senior Leadership Team, led by Deborah Cadman, Chief Executive, WMCA

·         TfWM Leadership Team, led by Laura Shoaf, Managing Director, TfWM

Latest updates:

·         Staff members have been instructed to work from home if they can, and only essential staff can work at the WMCA office at 16 Summer Lane in Birmingham

·         Supporting WMCA suppliers by shortening payment terms from ’30 days’ to ‘zero days’ and bolstering the team to ensure fast payments [WMCA]

·         Providing financial assurances to colleges and adult education providers in the West Midlands about future payments from WMCA. [WMCA, 24 March 2020]

 

 

 

Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Communal entrance and walk way
Date: 13/03/2020
Details:
Contractors have been instructed to remove the delivery trolley that has been left in the communal walk way by the gates.  A reminder to all that this is not a storage or delivery area – it is a communal entrance and walk way only.

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Heading: Bin Store
Date: 20/02/2020
Details:
Contractors have been instructed to attend to the door closer for the bin store which is reported as being broken.

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Heading: Costcutter
Date: 19/02/2020
Details:
A message has been sent to Costcutter to advise that noise for the refit works should be kept to a minimum and certainly that we do not expect noise during anti sociable hours.  If you do experience any issues with noise please report immediately to the Environmental Department at Birmingham City Council.  Thank you.

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Heading: Recycling Bins
Date: 28/01/2020
Details:
The Council have advised that their recycling collections are still being affected by staffing issues.  They are currently looking at obtaining further assistance.

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Heading: Recycling Bins
Date: 27/01/2020
Details: We note that the recycling bins have now been emptied but that there is a mess in the bin store.  We have therefore instructed the cleaner contractors to attend.  A reminder to not dump any rubbish on the bin store floors and ensure that all rubbish is placed in the bins provided.  In the event that the recycling bins are full the please place your recycling rubbish in the general bins provided – thank you.

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Heading: Recycling Bins
Date: 21/01/2020
Details: We have received an apology from the Council to advise that unfortunately there is a backlog on the recycling collections.  They are aiming to address as quickly as possible though but collection may not be until next week.  In the meantime, please place any recycling waste in the general bins provided thank you.

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Heading: Recycling Bins
Date: 20/01/2020
Details: We have contacted the Council again due to the recycling bins not being emptied.  A reminder that in the event that the recycling bins are full (and as advised previously by the Council), if you could put all your recycling into the general waste bins provided.  Thank you.  We have asked the Council to advise why the recycling bins are not regularly being collected.

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Heading: Black Porsche
Date: 10/01/2020
Details:
A reminder that vehicles are to be parked up only in allocated spaces provided for each apartment.  Under no circumstances should you be parking in other residents’ spaces or in unallocated areas of the car park. 

Can the owner of the Black Porsche ensure that they park only in their allocated space – if you have more than one vehicle you will need to make alternative arrangements to park up outside of the development.  Failure to park correctly will result in breach of lease charges being incurred and further action being taken against you. Thanking you for your immediate co-operation.

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Heading: Recycling Bins
Date: 07/01/2020
Details: We have contacted the Council due to the recycling bins not been emptied.  A reminder that in the event that the recycling bins are full (and as advised previously by the Council), if you could put all your recycling into the general waste bins provided.  Thank you.

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Heading: Scaffolding
Date: 10/12/19
Details: We have been contacted by the managing agents of the neighbouring property – The Old Chapel – as they have had an arise arise on the roof at The Old Chapel.  As such they will be erecting scaffolding to carry out their works.  They are to avoid any disruption to residents at Miller 61.  We understand that unfortunately they have left scaffolding in one of car park spaces so we will be in touch with the Property Manager about this.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Building Security
Date: 22/11/19
Details: A reminder to all residents that under no circumstances should codes be divulged to any non-residents.  May we also provide a few reminders to assist in maintaining the security of the development:-

Inform your visitors that they must NOT tailgate into the building, but instead ring up to your Apartment.  You can then look to let them in.

Check (and have your visitors check) that communal doors and gates are locked behind you following entry/exit of the building.

Notify your block management company immediately via the online reporting system if you notice any repair required to a communal doors/gates.

Be mindful of who is behind you when entering the access codes to enter the development by always ensuring that doors and gates are closed before you walk and drive away.

Thanking you for your co-operation.

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Heading: Homeless People
Date: 20/11/19
Details: Due to the issues with homeless people in and around the area, the police have asked residents to report immediately to the police via “101”. The police are the only ones that have the power and authority to remove homeless people.

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Heading: Pedestrian Gate
Date: 20/11/19
Details:
Unfortunately, the pedestrian gate is not working.  We have been on site also to see if we could reset but we have been unable to do so.  We have instructed contractors to attend urgently.

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Heading: Recycling Bins & Bin Store
Date: 13/09/19
Details:
The bins have now been collected by the Council.  We have instructed the cleaning company to do a good sweep of the bin store.  The Director of the Management Company has also cleaned up a lot of excess rubbish.

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Heading: Recycling Bins & Bin Store
Date: 10/09/19
Details:
Following advice from the Council regarding issues with the recycling collections, we have booked out the cleaning company to empty the recycling bins and make good the bin store area in the meantime.  A reminder again to all residents to put all waste (general and recycling) in the general waste bins provided until further notice – thank you.

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Heading: Recycling Bins
Date: 04/09/19
Details:
We have relayed to the Council that unfortunately the recycling bins have not been collected and are overflowing.  In the meantime can we ask that you put all your waste including recycling waste in the general paladins provided thank you.  Please do not leave any waste on top of the bins or on the floor thank you.

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Heading: Erection of Scaffolding
Date: 29/08/19
Details:
You will note that scaffolding has been erected in the car park area.  Authority has been granted to the neighbouring property who need to undertake repairs to The Old Chapel.  We are reassured that there will be no encroachment on any car park spaces or access.  Subject to weather conditions, we are advised the scaffolding is expected to be in place for around 4 – 6 weeks.

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Heading: Bins
Date: 13/08/19
Details:
The bins and recycling bins have now been collected by the Council.  We have booked out cleaning contractors to clean up the bin store.

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Heading: Smart Car
Date: 09/08/19
Details:
We are trying to locate the owner of the silver Smart Car registration number: BJ03 NGE which is parked up.  Could the owner or anyone who can provide details about the owner please contact the office immediately on 0121 236 5757 – option 2 thank you. 

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Heading: Recycling Bins & General Bins
Date: 01/08/19
Details:
We are advised by the Council that there are still issues with the recycling collections.  They have advised that recycling should be put in the general paladins provided when the recycling bins are full.  We understand though that at the moment the general bins are also full.  We have chased up the Council about this too.  We have also instructed the cleaning company to attend to clean up around the bin area in the meantime to try and make good the area.

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Heading: Issues with Main Door
Date: 30/07/19
Details:
A contractor is on site following reports of issues with the main front door.  May we ask all residents to ensure that the car park gates are closed firmly behind them when entering and exiting the building, especially whilst works are being carried out to the front door (as the contractor may have to disable the lock to ensure residents have access whilst a new lock is urgently ordered).  Thanking you for your co-operation.

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Heading: Recycling Bins
Date: 04/07/19
Details:
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.

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Heading: Left Hand Inner Door
Date: 26/06/19
Details:
Contractors have been booked to urgently attend to the issue with the left hand inner door.  They will be in attendance very soon.

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Heading: Recycling Bins
Date: 21/06/19
Details:
We have spoken with the Council who advise that they are unfortunately still experiencing problems with their recycling collections.  Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 

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Heading: Security
Date: 14/05/19
Details: Residents are reminded that while the car park gates are opening and closing, the car park is vulnerable to entry.  When entering and leaving the car park please take the time to ensure that the gates are fully closed behind you.  Unfortunately, homeless people are gaining access into the car park through this point.

If you do experience any problems with homeless people being present then as per the advice provided to us by the police please report immediately to them via “101”.  Thank you.

For leaseholders with tenants in situ, please ask your tenants to ensure that the gates are closed firmly behind them when entering and exiting the car park.  Please also ensure that all doors to the building are closed too.  Thank you for your co-operation in this matter.

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Heading: Water Pump Cleaning
Date: 13/03/19
Details: 
The water tank will be cleaned and the chlorination checked on Thursday 21st March 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Communal Door
Date: 24/01/19
Details: Contractors have been instructed to attend to the main door located to the right hand block which is not locking.


Heading: Water Tank Cleaning
Date: 23/01/19
Details: The water tank will be cleaned and the chlorination checked on Thursday 21st March 2019. This may cause a disruption to the water supply during the day whilst this service is carried out. We apologise for any inconvenience this may cause.


Heading: Car Park Space Allocations
Date: 10/01/19
Details: We have received a number of reports from various residents that different cars are regularly being parked in the same car parking spaces. As such this is raising concerns that these cars do not belong to people owning or living at the development. We are looking at various parking controls so to avoid any further action being taken against these car owners, we are checking with owners in the first instance to find out which cars should be parked in their spaces. We have sent out emails today to those owners where concerns have been raised. We have asked that the owners email their response to judy@compass-bm.com by Monday 14th January 2019. Thanking you for your co-operation.


Heading: Changes to Car Park Remote Settings
Date: 13/12/18
Details: Further to our notification on the code changes at Miller 61 which includes the entrance codes and car park remote settings, we have sent out circulars to both occupants and leaseholders confirming the settings. If you have not received the circular, please contact the office on 0121 236 5757 option 2 immediately given our offices will be closed from Friday 21st December 2018 until the New Year thank you.


Heading: Changes to Car Park Remote Settings
Date: 30/11/18
Details: We have been advised by the contractors that the car park remote code has changed for all residents who hold blue “Nice” car park remotes. For those residents who hold black FAAC remotes, please note that the code has unfortunately not changed as yet so please do not change the settings. We will advise on when the codes change for the FAAC remotes.


Heading: Changes to Door Codes and Car Park Remote Settings
Date: 14/11/18
Details: Further to our circular dated 20th October 2018, the security codes and car park remote settings will be changing during Wednesday 28th November 2018. A circular is being sent out to all to confirm the settings. Please note that these codes are NOT to be given out to guests / non – residents of Miller 61.

If it is deemed that the security of the development is further compromised with regular changes in tenants then we will look to increase the amount of times the codes are reprogrammed and other measures may be implemented – the cost of which will be charged to the leaseholders. Breach of lease charges will also be incurred by leaseholders where it is evident that they or their tenants have breached security by giving out codes, handed car park remotes to non – residents and allowing non – residents to use the car park.
Thanking you for your full co-operation.


Heading: Items and rubbish being left outside apartments
Date: 19/10/18
Details: Please note that we have received a number of reports that residents are leaving items and rubbish outside of the apartments. Please note that under no circumstances are items or rubbish to be left outside the apartments and / or in the communal hallways and landings. This poses a fire risk and is a breach of the lease. Failure to comply with this will result in the leaseholder / owner being contacted and charged a breach of lease charge. Additional charges may also be incurred if cleaning contractors have to be instructed to clean up or remove items.

All rubbish is to be disposed of correctly in the paladins provided. Please note that the bin men will not collect rubbish that is left outside of the bins. Residents must organise with the Council direct for the removal of any bulky items and not leave outside the apartment, in hallways, communal areas or bin store until such time as the Council collects.

Please note that further breach of lease charges will be incurred if we have to follow up on reports and further legal action may be taken against the leaseholder / owner if a problem persists.


Heading: Security for the building and car park
Date: 19/10/18
Details: Due to security breaches / compromises, we will be repogramming the car park gates which will mean a change in the settings for your car park remotes. We will send out the relevant information in due course.

Please note that the building codes are not to be given out to guests / non-residents under any circumstances. For leaseholders with tenants in situ, please ensure that your tenants are aware of the codes and they do not give out these Secure codes or access information to non-residents.

It has been brought to our attention that some apartments may be let out via Air BnB. Please ensure that you remind your tenants that this is a residential development and not a hotel complex. If reports are received and these are identified back to a specific apartment of any noise, disruption or other issues which cause disturbance to the neighbours then the leaseholder will be charged a breach of lease.

If it is deemed that the security of the development is further compromised with regular changes in tenants then we will look to increase the amount of times the codes are reprogrammed and other measures may be implemented, the cost of which will be charged to the leaseholders so please do ensure that your tenants fully co-operate with the conditions of the lease. Charges will also be incurred by leaseholders where it is evident that their tenants have breached security by giving out codes or lease terms & conditions.


Heading: Building Codes and Car Park Remote Settings
Date: 18/10/18
Details: Due to reports that some occupants have been giving out the codes to non-residents, we have booked out contractors to change the building codes. We have also received reports that non-residents are parking in the car park and the contractors will therefore be changing the car park remote settings. We will send out a circular in due course with confirmation on date of attendance and code changes. Please note that under NO CIRCUMSTANCES are these codes to be given out to any non-residents.


Heading: Car Parking
Date: 18/10/18
Details: A reminder that only residents are permitted to park in the car park and only in their allocated spaces. Please put a note on any vehicles that may be parking incorrectly in your space. A car park notice is available from our website for you to download and print off if required. If you are aware of who is incorrectly parking then please do not hesitate to report to ourselves via the online system in order that we may contact the leaseholder thank you (details of who has reported will not be divulged). Please note that non-residents are not to park in the car park.


Heading: Recycling Bins
Date:
09/10/18
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 


Heading: Spillage in Lift
Date: 02/10/18
Details: The cleaning contractors have been booked to attend to the sticky spillage in the lift. In the meantime, please do take care when entering and exiting the lift thank you.


Heading: Car Park Gates
Date: 21/09/18
Details: The shoe magnet has now been fitted to the gates.


Heading: Site Inspection
Date: 18/09/18
Details: Following a site inspection, we have noted main ground areas which require attention and we have booked out Contractors to attend:-
* Cigarette bins need emptying and regularly need emptying
* Courtyard needs weeding, dead leaves removed from yukka plants and jet wash required
* Plant pots need checking, repairing if required and re-stained
* Damaged courtyard bollard light needs repairing and ensuring that dusk / dawn timer switch is operating correctly
* Broken fire extinguisher hook by Apartments 12 – 14 needs repairing
* Fire alarm panel requires attention following display relating to a couple of apartments
* Car park ramp needs tidying up and weeding


Heading: Car Park Gates
Date: 31/07/18
Details: Contractors have been authorised to go ahead with the quotation for a shoe magnet to be fitted to the gates. We have been advised that works will be undertaken in a few weeks’ time.


Heading: Car Park Gates
Date: 26/06/18
Details: We have received a report that there is an issue with the car park gates. The Director of Compass has been on site and we have instructed a contractor to attend.


Heading: Main Codes
Date: 23/05/18
Details: As per our circulars and alert the main gate code, left block code and right block code were changed on 22nd May 2018. Circulars were sent out to all leaseholders and occupants. A reminder that these numbers are NOT to be given out to guests. Thank you.


Heading: Car Park Gates
Date: 27/03/18
Details: The new replacement arm has been fitted to the gates. Contractors have also been in attendance again today due to the gates being left open. Contractors have asked that the gates are not physically pushed open – thank you.


Heading: Car Park Gates
Date: 21/03/18
Details: Contractors are struggling to source the replacement part for the gates.
They are aware that the matter is urgent and doing their utmost to get this situation resolved.


Heading: Car Park Gates
Date: 15/03/18
Details: Quotation has been received to repair the gates. The contractor has been advised to proceed with the repair. Contractor has also been looking into other locking options and has been asked to provide a quote on a mechanism suggested.


Heading: Update on Car Park Gates
Date: 01/03/18
Details: The contractor has confirmed that as the gates have been vandalised, he has had to leave the gates open pending repair.


Heading: Car Park Gates
Date: 01/03/18
Details: We have been made aware that the car park gates are not working properly. We can confirm that a contractor has been booked to attend as a matter of urgency.


Heading: Window Cleaning Rescheduled
Date: 15/12/17
Details: You may have noticed that the external windows were not cleaned this week as scheduled. This was due to the poor weather conditions. The window cleaning has been rescheduled for Wednesday 20th December 2017. We apologise for any inconvenience caused.


Heading: Fire Extinguisher Maintenance
Date:
24/11/17
Details: The annual fire extinguisher maintenance was carried out at the development today. 


Heading: Periodic Fire Alarm Maintenance
Date:
08/09/17
Details: The periodic fire alarm maintenance will be carried out today. There will be minimal disruption to residents.