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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week. 
Your Handbook
Clear to download the Miller 61 Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
There are no communal grounds at this development.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Building Security
Date: 22/11/19
Details: A reminder to all residents that under no circumstances should codes be divulged to any non-residents.  May we also provide a few reminders to assist in maintaining the security of the development:-

Inform your visitors that they must NOT tailgate into the building, but instead ring up to your Apartment.  You can then look to let them in.

Check (and have your visitors check) that communal doors and gates are locked behind you following entry/exit of the building.

Notify your block management company immediately via the online reporting system if you notice any repair required to a communal doors/gates.

Be mindful of who is behind you when entering the access codes to enter the development by always ensuring that doors and gates are closed before you walk and drive away.

Thanking you for your co-operation.

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Heading: Homeless People
Date: 20/11/19
Details: Due to the issues with homeless people in and around the area, the police have asked residents to report immediately to the police via “101”. The police are the only ones that have the power and authority to remove homeless people.

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Heading: Pedestrian Gate
Date: 20/11/19
Details:
Unfortunately, the pedestrian gate is not working.  We have been on site also to see if we could reset but we have been unable to do so.  We have instructed contractors to attend urgently.

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Heading: Recycling Bins & Bin Store
Date: 13/09/19
Details:
The bins have now been collected by the Council.  We have instructed the cleaning company to do a good sweep of the bin store.  The Director of the Management Company has also cleaned up a lot of excess rubbish.

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Heading: Recycling Bins & Bin Store
Date: 10/09/19
Details:
Following advice from the Council regarding issues with the recycling collections, we have booked out the cleaning company to empty the recycling bins and make good the bin store area in the meantime.  A reminder again to all residents to put all waste (general and recycling) in the general waste bins provided until further notice – thank you.

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Heading: Recycling Bins
Date: 04/09/19
Details:
We have relayed to the Council that unfortunately the recycling bins have not been collected and are overflowing.  In the meantime can we ask that you put all your waste including recycling waste in the general paladins provided thank you.  Please do not leave any waste on top of the bins or on the floor thank you.

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Heading: Erection of Scaffolding
Date: 29/08/19
Details:
You will note that scaffolding has been erected in the car park area.  Authority has been granted to the neighbouring property who need to undertake repairs to The Old Chapel.  We are reassured that there will be no encroachment on any car park spaces or access.  Subject to weather conditions, we are advised the scaffolding is expected to be in place for around 4 – 6 weeks.

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Heading: Bins
Date: 13/08/19
Details:
The bins and recycling bins have now been collected by the Council.  We have booked out cleaning contractors to clean up the bin store.

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Heading: Smart Car
Date: 09/08/19
Details:
We are trying to locate the owner of the silver Smart Car registration number: BJ03 NGE which is parked up.  Could the owner or anyone who can provide details about the owner please contact the office immediately on 0121 236 5757 – option 2 thank you. 

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Heading: Recycling Bins & General Bins
Date: 01/08/19
Details:
We are advised by the Council that there are still issues with the recycling collections.  They have advised that recycling should be put in the general paladins provided when the recycling bins are full.  We understand though that at the moment the general bins are also full.  We have chased up the Council about this too.  We have also instructed the cleaning company to attend to clean up around the bin area in the meantime to try and make good the area.

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Heading: Issues with Main Door
Date: 30/07/19
Details:
A contractor is on site following reports of issues with the main front door.  May we ask all residents to ensure that the car park gates are closed firmly behind them when entering and exiting the building, especially whilst works are being carried out to the front door (as the contractor may have to disable the lock to ensure residents have access whilst a new lock is urgently ordered).  Thanking you for your co-operation.

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Heading: Recycling Bins
Date: 04/07/19
Details:
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.

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Heading: Left Hand Inner Door
Date: 26/06/19
Details:
Contractors have been booked to urgently attend to the issue with the left hand inner door.  They will be in attendance very soon.

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Heading: Recycling Bins
Date: 21/06/19
Details:
We have spoken with the Council who advise that they are unfortunately still experiencing problems with their recycling collections.  Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 

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Heading: Security
Date: 14/05/19
Details: Residents are reminded that while the car park gates are opening and closing, the car park is vulnerable to entry.  When entering and leaving the car park please take the time to ensure that the gates are fully closed behind you.  Unfortunately, homeless people are gaining access into the car park through this point.

If you do experience any problems with homeless people being present then as per the advice provided to us by the police please report immediately to them via “101”.  Thank you.

For leaseholders with tenants in situ, please ask your tenants to ensure that the gates are closed firmly behind them when entering and exiting the car park.  Please also ensure that all doors to the building are closed too.  Thank you for your co-operation in this matter.

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Heading: Water Pump Cleaning
Date: 13/03/19
Details: 
The water tank will be cleaned and the chlorination checked on Thursday 21st March 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Communal Door
Date: 24/01/19
Details: Contractors have been instructed to attend to the main door located to the right hand block which is not locking.


Heading: Water Tank Cleaning
Date: 23/01/19
Details: The water tank will be cleaned and the chlorination checked on Thursday 21st March 2019. This may cause a disruption to the water supply during the day whilst this service is carried out. We apologise for any inconvenience this may cause.


Heading: Car Park Space Allocations
Date: 10/01/19
Details: We have received a number of reports from various residents that different cars are regularly being parked in the same car parking spaces. As such this is raising concerns that these cars do not belong to people owning or living at the development. We are looking at various parking controls so to avoid any further action being taken against these car owners, we are checking with owners in the first instance to find out which cars should be parked in their spaces. We have sent out emails today to those owners where concerns have been raised. We have asked that the owners email their response to judy@compass-bm.com by Monday 14th January 2019. Thanking you for your co-operation.


Heading: Changes to Car Park Remote Settings
Date: 13/12/18
Details: Further to our notification on the code changes at Miller 61 which includes the entrance codes and car park remote settings, we have sent out circulars to both occupants and leaseholders confirming the settings. If you have not received the circular, please contact the office on 0121 236 5757 option 2 immediately given our offices will be closed from Friday 21st December 2018 until the New Year thank you.


Heading: Changes to Car Park Remote Settings
Date: 30/11/18
Details: We have been advised by the contractors that the car park remote code has changed for all residents who hold blue “Nice” car park remotes. For those residents who hold black FAAC remotes, please note that the code has unfortunately not changed as yet so please do not change the settings. We will advise on when the codes change for the FAAC remotes.


Heading: Changes to Door Codes and Car Park Remote Settings
Date: 14/11/18
Details: Further to our circular dated 20th October 2018, the security codes and car park remote settings will be changing during Wednesday 28th November 2018. A circular is being sent out to all to confirm the settings. Please note that these codes are NOT to be given out to guests / non – residents of Miller 61.

If it is deemed that the security of the development is further compromised with regular changes in tenants then we will look to increase the amount of times the codes are reprogrammed and other measures may be implemented – the cost of which will be charged to the leaseholders. Breach of lease charges will also be incurred by leaseholders where it is evident that they or their tenants have breached security by giving out codes, handed car park remotes to non – residents and allowing non – residents to use the car park.
Thanking you for your full co-operation.


Heading: Items and rubbish being left outside apartments
Date: 19/10/18
Details: Please note that we have received a number of reports that residents are leaving items and rubbish outside of the apartments. Please note that under no circumstances are items or rubbish to be left outside the apartments and / or in the communal hallways and landings. This poses a fire risk and is a breach of the lease. Failure to comply with this will result in the leaseholder / owner being contacted and charged a breach of lease charge. Additional charges may also be incurred if cleaning contractors have to be instructed to clean up or remove items.

All rubbish is to be disposed of correctly in the paladins provided. Please note that the bin men will not collect rubbish that is left outside of the bins. Residents must organise with the Council direct for the removal of any bulky items and not leave outside the apartment, in hallways, communal areas or bin store until such time as the Council collects.

Please note that further breach of lease charges will be incurred if we have to follow up on reports and further legal action may be taken against the leaseholder / owner if a problem persists.


Heading: Security for the building and car park
Date: 19/10/18
Details: Due to security breaches / compromises, we will be repogramming the car park gates which will mean a change in the settings for your car park remotes. We will send out the relevant information in due course.

Please note that the building codes are not to be given out to guests / non-residents under any circumstances. For leaseholders with tenants in situ, please ensure that your tenants are aware of the codes and they do not give out these Secure codes or access information to non-residents.

It has been brought to our attention that some apartments may be let out via Air BnB. Please ensure that you remind your tenants that this is a residential development and not a hotel complex. If reports are received and these are identified back to a specific apartment of any noise, disruption or other issues which cause disturbance to the neighbours then the leaseholder will be charged a breach of lease.

If it is deemed that the security of the development is further compromised with regular changes in tenants then we will look to increase the amount of times the codes are reprogrammed and other measures may be implemented, the cost of which will be charged to the leaseholders so please do ensure that your tenants fully co-operate with the conditions of the lease. Charges will also be incurred by leaseholders where it is evident that their tenants have breached security by giving out codes or lease terms & conditions.


Heading: Building Codes and Car Park Remote Settings
Date: 18/10/18
Details: Due to reports that some occupants have been giving out the codes to non-residents, we have booked out contractors to change the building codes. We have also received reports that non-residents are parking in the car park and the contractors will therefore be changing the car park remote settings. We will send out a circular in due course with confirmation on date of attendance and code changes. Please note that under NO CIRCUMSTANCES are these codes to be given out to any non-residents.


Heading: Car Parking
Date: 18/10/18
Details: A reminder that only residents are permitted to park in the car park and only in their allocated spaces. Please put a note on any vehicles that may be parking incorrectly in your space. A car park notice is available from our website for you to download and print off if required. If you are aware of who is incorrectly parking then please do not hesitate to report to ourselves via the online system in order that we may contact the leaseholder thank you (details of who has reported will not be divulged). Please note that non-residents are not to park in the car park.


Heading: Recycling Bins
Date:
09/10/18
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 


Heading: Spillage in Lift
Date: 02/10/18
Details: The cleaning contractors have been booked to attend to the sticky spillage in the lift. In the meantime, please do take care when entering and exiting the lift thank you.


Heading: Car Park Gates
Date: 21/09/18
Details: The shoe magnet has now been fitted to the gates.


Heading: Site Inspection
Date: 18/09/18
Details: Following a site inspection, we have noted main ground areas which require attention and we have booked out Contractors to attend:-
* Cigarette bins need emptying and regularly need emptying
* Courtyard needs weeding, dead leaves removed from yukka plants and jet wash required
* Plant pots need checking, repairing if required and re-stained
* Damaged courtyard bollard light needs repairing and ensuring that dusk / dawn timer switch is operating correctly
* Broken fire extinguisher hook by Apartments 12 – 14 needs repairing
* Fire alarm panel requires attention following display relating to a couple of apartments
* Car park ramp needs tidying up and weeding


Heading: Car Park Gates
Date: 31/07/18
Details: Contractors have been authorised to go ahead with the quotation for a shoe magnet to be fitted to the gates. We have been advised that works will be undertaken in a few weeks’ time.


Heading: Car Park Gates
Date: 26/06/18
Details: We have received a report that there is an issue with the car park gates. The Director of Compass has been on site and we have instructed a contractor to attend.


Heading: Main Codes
Date: 23/05/18
Details: As per our circulars and alert the main gate code, left block code and right block code were changed on 22nd May 2018. Circulars were sent out to all leaseholders and occupants. A reminder that these numbers are NOT to be given out to guests. Thank you.


Heading: Car Park Gates
Date: 27/03/18
Details: The new replacement arm has been fitted to the gates. Contractors have also been in attendance again today due to the gates being left open. Contractors have asked that the gates are not physically pushed open – thank you.


Heading: Car Park Gates
Date: 21/03/18
Details: Contractors are struggling to source the replacement part for the gates.
They are aware that the matter is urgent and doing their utmost to get this situation resolved.


Heading: Car Park Gates
Date: 15/03/18
Details: Quotation has been received to repair the gates. The contractor has been advised to proceed with the repair. Contractor has also been looking into other locking options and has been asked to provide a quote on a mechanism suggested.


Heading: Update on Car Park Gates
Date: 01/03/18
Details: The contractor has confirmed that as the gates have been vandalised, he has had to leave the gates open pending repair.


Heading: Car Park Gates
Date: 01/03/18
Details: We have been made aware that the car park gates are not working properly. We can confirm that a contractor has been booked to attend as a matter of urgency.


Heading: Window Cleaning Rescheduled
Date: 15/12/17
Details: You may have noticed that the external windows were not cleaned this week as scheduled. This was due to the poor weather conditions. The window cleaning has been rescheduled for Wednesday 20th December 2017. We apologise for any inconvenience caused.


Heading: Fire Extinguisher Maintenance
Date:
24/11/17
Details: The annual fire extinguisher maintenance was carried out at the development today. 


Heading: Periodic Fire Alarm Maintenance
Date:
08/09/17
Details: The periodic fire alarm maintenance will be carried out today. There will be minimal disruption to residents.