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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King


Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Nuneaton Borough Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week on Wednesday/Thursday. 
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Your waste is collected on Tuesdays. 
Click here for more information about the service. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Nuneaton Borough Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660.
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Cleaning
Date:
 19/07/19
Details:
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

_____________________________________________________________________________________________________________

Heading: Bin Store & Refuse Collection
Date:
16/08/18
Details: For health and safety reasons it is essential that you adhere to the following recommendations in order to help keep the bin store clean and tidy:

• All rubbish must be properly sealed in plastic bags, preferably bin liners and taken down to the bin stores.

• All rubbish must be placed in one of the bins provided and not left on the floor. The bin men will not remove any rubbish that is not in a bin.

• Under no circumstances must white goods (such as fridge freezers and cookers) and other bulky items be left in the bin store.

BULKY ITEM COLLECTION

Should you wish to dispose of white goods and bulky items, we ask that you contact Nuneaton and Bedworth Borough Council 024 7637 6170 who will be able to advise you on appropriate removal arrangements.

Thanking you for your co-operation.


Heading: Internal Redecoration
Date:
27/11/17
Details: The planned internal redecoration will begin today. Each block will take 6-7 days to complete. The blocks will be decorated in the following order, with the contractors moving straight from one to the next on completion:

First: Block 97-109
Second: Block 113-127
Third: Block 65-77
Fourth: Block 81-95


Heading: Biannual Lighting Inspection
Date:
6/11/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.