IMPORTANT DEVELOPMENT ALERTS!
PLEASE SEE CORONAVIRUS UPDATES IN THE NOTICE BOARD BELOW AND USE THE DESIGNATED CORONAVIRUS TAB TO ACCESS USEFUL WEBSITE LINKS
SUBSCRIBE HERE FOR DEVELOPMENT ALERTS

Subscribe: Receive important alerts and information about your development.

To cancel: Either click the “opt-out” link on the emails sent or alternatively inform us through our contact page.

Loading

Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King

 

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Nuneaton Borough Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week on Wednesday/Thursday. 
Your Handbook
Please click here for

Nuns Retreat Handbook

Complaints
<h5><span style=”color: #ededed;”>If you are not happy with our services, you can read more about how we handle complaints in our <a href=”https://www.compass-bm.com/wp-content/uploads/2020/04/Complaints-Procedure-for-Block-Management-December-2019.pdf”>Complaints Procedure for Block Management – December 2019</a></span></h5>
Refuse & Recycling
Your waste is collected on Tuesdays. 
Click here for more information about the service. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Nuneaton Borough Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660.
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Cigarette Ends
Date: 26/02/2021

Details: We are aware of the increase in the amount of cigarette ends being dropped on site.  All cigarette ends should be disposed of correctly and not just thrown on the floor for someone else to clean up.  Due to the mess that has been left, we have had to instruct cleaning contractors to attend.  Should we become aware of anyone that is not adhering to this then then breach of lease charges and clean up charges will be incurred by them.

________________________________________________________________________________________________________________________

Heading: Bin Store & Refuse Collection
Date: 26/02/2021

Details: A reminder that all waste should be disposed of correctly in the bins provided.  The bin men will not take rubbish that is either on top of the bins or dumped on the bin store floor.  They will NOT take the bins if the access is blocked by rubbish.  Should we become aware of anyone that is not disposing of their rubbish correctly then breach of lease charges and clean up charges will be incurred.

It is essential that you adhere to the following to help keep the bin store clean and tidy to also avoid potential health hazards:

• All rubbish must be properly sealed in plastic bags, preferably bin liners and taken down to the bin stores.

• All rubbish must be placed in one of the bins provided and not left on the floor. The bin men will not remove any rubbish that is not in a bin.

• Under no circumstances must white goods (such as fridge freezers and cookers) and other bulky items be left in the bin store.

BULKY ITEM COLLECTION

Should you wish to dispose of white goods and bulky items, we ask that you contact Nuneaton and Bedworth Borough Council who will be able to advise you on appropriate removal arrangements.

________________________________________________________________________________________________________________________

Heading: Fire Safety for the Home
Date: 09/02/2021

Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS

________________________________________________________________________________________________________________________

Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021

Details: Nuns Retreat – 20 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 18 January 2021

w/c Monday 15 February 2021

w/c Monday 15 March 2021

w/c Monday 29 March 2021

w/c Monday 12 April 2021

w/c Monday 26 April 2021

w/c Monday 17 May 2021

w/c Monday 31 May 2021

w/c Monday 14 June 2021

w/c Monday 28 June 2021

w/c Monday 12 July 2021

w/c Monday 26 July 2021

w/c Monday 16 August 2021

w/c Monday 30 August 2021

w/c Monday 13 September 2021

w/c Monday 27 September 2021

w/c Monday 11 October 2021

w/c Monday 25 October 2021

w/c Monday 15 November 2021

w/c Monday 15 December 2021

Regards Michael Ayres Ltd”

________________________________________________________________________________________________________________________

Heading: Fire Instructions / Notices
Date: 28/10/2020

Details: The contractor has been instructed to replace the fire instructions & notices located by the exit door.

_____________________________________________________________________________________________________________

Heading: Handle to Entrance Door – Block 6
Date: 28/10/2020

Details: The contractor has been booked out to attend to the push / pull handle on the entrance door to Block 6 which is loose.

_____________________________________________________________________________________________________________

Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

_____________________________________________________________________________________________________________

Heading: Cleaning
Date: 31/07/2020

Details: The cleaning contractor will be on annual leave from today until Sunday 9th August 2020.  Cleaning services will resume upon their return.

_____________________________________________________________________________________________________________

Heading: Storage of Items in Communal Hallways, Landings and in Meter Cupboards
Date: 22/07/2020

Details: It has been brought to our attention that items are being stored on the communal hallways, landings and in meter cupboards.  Please be aware that this is a breach of the Lease and Fire Risk Assessment and is strictly prohibited.  Most importantly, it poses a significant fire safety hazard.  

Please remove all of the items with immediate effect and do not place refuse or personal items of any kind outside of the apartment in future.  Should the problems continue then breach of lease charges will be incurred by the owners of the property where an issue is identified.  If you have tenants in situ, please ensure that your tenants comply with the terms & conditions of your lease to avoid incurring charges.  

Thank you for your urgent co-operation.

_____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com.  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

_____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

_____________________________________________________________________________________________________________

Heading: Decorating Works
Date:
 17/03/2020
Details:
Decorating works will commence this week starting with the staircases.  Signs will be displayed but please be careful of wet paint.

_____________________________________________________________________________________________________________

Heading: Car Parking
Date:
 14/02/2020
Details: Can the owner of vehicle registration number: GN06 0JU please contact Compass Block Management immediately on 0121 236 5757 – option 2 thank you.

_____________________________________________________________________________________________________________

Heading: Cleaning
Date:
 19/07/19
Details:
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

_____________________________________________________________________________________________________________

Heading: Bin Store & Refuse Collection
Date:
16/08/18
Details: For health and safety reasons it is essential that you adhere to the following recommendations in order to help keep the bin store clean and tidy:

• All rubbish must be properly sealed in plastic bags, preferably bin liners and taken down to the bin stores.

• All rubbish must be placed in one of the bins provided and not left on the floor. The bin men will not remove any rubbish that is not in a bin.

• Under no circumstances must white goods (such as fridge freezers and cookers) and other bulky items be left in the bin store.

BULKY ITEM COLLECTION

Should you wish to dispose of white goods and bulky items, we ask that you contact Nuneaton and Bedworth Borough Council 024 7637 6170 who will be able to advise you on appropriate removal arrangements.

Thanking you for your co-operation.


Heading: Internal Redecoration
Date:
27/11/17
Details: The planned internal redecoration will begin today. Each block will take 6-7 days to complete. The blocks will be decorated in the following order, with the contractors moving straight from one to the next on completion:

First: Block 97-109
Second: Block 113-127
Third: Block 65-77
Fourth: Block 81-95


Heading: Biannual Lighting Inspection
Date:
6/11/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.