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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King


Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out on a quarterly basis (Feb, May, Aug and Nov).
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Blaby District Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week on Wednesday/Thursday. 
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Your waste is collected on Fridays.
Click here for more information about the service. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Blaby District Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.

 

Replacement Fobs and Keys
You can purchase a replacement fob from KC Automation. Please send your request to info@kcautomation.co.uk.

Please include the name of your development in the subject line.
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660.
Grounds Maintenance
Grounds maintenance is carried out once a month, all year round. 
Fees and Charges

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Car Parking
Date:
 28/10/19
Details:
A reminder to all residents that you are only permitted to park one vehicle within your allocated parking space.  Can we ask the owner of the red Citroen – registration number: DK64 XWJ to park within their own allocated parking space only and not park in other residents spaces or visitor space.  Can the owner of that vehicle also ensure that when parking up they park correctly within the space area.  Failure to park within correct allocated spacing will result in breach of lease charges being incurred.  Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: Cleaning
Date:
 19/07/19
Details:
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

_____________________________________________________________________________________________________________

Heading: Issue with Drains
Date: 17/07/19
Details: 
We would like to remind all occupants that under no circumstances should items be placed down the toilets other than toilet paper.  Residents will note that recently the drainage system became blocked.  Severn Trent attended and unblocked from their side.  We also had to call out Dyno Rod to attend last Friday evening.  We understand that amongst some of the items removed, were nappies and wipes.

As Severn Trent have cleared from their side, we are advised that if the problem persists, we will need to call out Dyno Rod to attend.  The cost for future call outs and works by Dyno Rod will then need to be borne by residents as the service charge will not be sufficient to cover these additional costs.

Please ensure therefore that nothing but toilet paper is put down the toilets and that other waste is disposed of correctly in the recycling and waste bins provided.  For owners with tenants in situ, please relay this information to them thank you.

Thank you for your co-operation in this matter.

 

_____________________________________________________________________________________________________________

Heading: Issue with Drains
Date: 28/06/19

Details: We have been trying to ascertain what the issue is with the drains and the source of the problem.  Having phoned round to several companies and the Council, we have been advised that the issue may be down to a blocked pipe belonging to Severn Trent Water.  We have therefore been speaking with Severn Trent about this who will be sending out someone to investigate.  They have been made fully aware of the situation and the impact it is having on residents.  They advise that they will get someone out within the next 48 hours (that is the maximum timescale) but do aim to get someone out sooner than that.  We will keep you updated.

_____________________________________________________________________________________________________________

Heading: Recycling
Date:
09/05/18
Details: It has been brought to our attention that the recycling waste does not appear to have been collected for some weeks now. We have reverted to the Council to find out whether there has been any issue with collections and reiterating to them that their website states collections are collected weekly with the next refuse and recycling collections due on 11/05/2018, and then on 18/05/2018. 

Heading: Communal Hallways
Date:
20/04/18
Details: A reminder that under no circumstances should items be stored or left in any of the communal corridors or hallways. For leaseholders with tenants in situ, please ensure that this is relayed to your tenants – thank you. 


Heading: Issue with Intercoms
Date:
06/04/18
Details: Following issues experienced with the intercoms, an engineer will be on site on Friday 13th April 2018 at 9.00am. Please ensure that access is provided. Letters are going out in tonight’s post. Thanking you for your co-operation. 


Heading: Biannual Lighting Inspection
Date:
30/10/17
Details:
The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.