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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King

 

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out on a quarterly basis (Feb, May, Aug and Nov).
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Blaby District Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week on Wednesday/Thursday. 
Your Handbook
Please click here for

Orchard Mews Handbook

Complaints
<h5><span style=”color: #ededed;”>If you are not happy with our services, you can read more about how we handle complaints in our <a href=”https://www.compass-bm.com/wp-content/uploads/2020/04/Complaints-Procedure-for-Block-Management-December-2019.pdf”>Complaints Procedure for Block Management – December 2019</a></span></h5>
Refuse & Recycling
Your waste is collected on Fridays.
Click here for more information about the service. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Blaby District Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.

 

Replacement Fobs and Keys
You can purchase a replacement fob from KC Automation. Please send your request to [email protected].

Please include the name of your development in the subject line.
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660.
Grounds Maintenance
Grounds maintenance is carried out once a month, all year round. 
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Issue with Car Park Gates – Update
Date: 22/06/2021

Details: In follow up with the contractors about the issue with the gates, we understand that the gates have now been repaired.  The contractors, have advised on the following:-

“Our engineer serviced the gateway on the 15th June and left them fully operational. We then received a report that the gates were stuck open so we returned on the 18th and found that one of the safety beams had been hit resulting in the fixings becoming loose and the circuit board mounting failing which allowed it to move out of alignment. The engineer resecured the safety beam casing and repositioned the circuit board securing it with a silicone adhesive. The gateway was then tested and left fully operational”.

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Heading: Issue with Car Park Gates
Date: 17/06/2021

Details: We understand that unfortunately the gates remain open.  The contractors have already been instructed to attend and repair asap.

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Heading: Issue with Car Park Gates
Date: 18/02/2021

Details: The gates have been serviced this week, however, we understand that unfortunately the gates do remain open.  The contractors have already been instructed to attend and repair.

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Heading: Waste Removal
Date: 16/02/2021

Details: The waste was collected yesterday.  Any rubbish not collected by Blaby District Council will be charged as an additional cost.

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Heading: Fire Safety for the Home
Date: 09/02/2021

Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS

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Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021

Details: Orchard Mews – 12 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 18 January 2021

w/c Monday 15 February 2021

w/c Monday 15 March 2021

w/c Monday 12 April 2021

w/c Monday 17 May 2021

w/c Monday 14 June 2021

w/c Monday 12 July 2021

w/c Monday 16 August 2021

w/c Monday 13 September 2021

w/c Monday 11 October 2021

w/c Monday 15 November 2021

w/c Monday 13 December 2021

Regards Michael Ayres Ltd”

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Heading: Waste Disposal Over Christmas
Date: 17/12/2020

Details: Please find a copy of a letter provided by the Council in relation to the bins over the Christmas period Orchard Mews Christmas Communal Bins

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Heading: Fly Tipping
Date: 11/12/2020

Details: Please find a copy of the latest sign issued by the Council Fly Tipping Signs

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Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

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Heading: Waste Disposal
Date: 23/09/2020

Details: A reminder to all residents that the bin men WILL NOT take rubbish that has been dumped outside of the bins.  The bin store is not for a dumping ground for unwanted furniture.  Residents are responsible for disposing of large items such as furniture themselves at the local tip or arranging collection direct from their property.  Please ensure that you are using the recycling bin correctly and collapsing all cardboard down to make room for other waste disposal.  In the event that the recycling bin is full then please dispose of your waste in the general waste bin provided.  Do not dump any rubbish outside of the bins.  Anyone found to be dumping their rubbish incorrectly will incur breach of lease charges, together with clean up charges.  For landlords with tenants in situ, please ensure that your tenants are made fully aware about this thank you.

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Heading: Cleaning Date
Date: 31/07/2020
Details:
The cleaning contractor will be on annual leave from today until Sunday 9th August 2020.  Cleaning services will resume upon their return.

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Heading: Noise
Date: 04/05/2020
Details:
A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this very difficult period and people working night shifts. Breach of lease charges will be incurred by those causing disturbance through noise.  Persistent noise issues may also be reported to the local Council who will take action.  

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Heading: Coronavirus (COVID 19) – ISOLATION
Date: 31/03/2020

Details: If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance. When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation. For further useful guidance regarding isolation and social distancing please go to https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others

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Heading: Coronavirus – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system.  If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you. Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: URGENT – HEATING SYSTEMS
Date: 12/03/2020

Details: Please ensure that heating systems are regularly inspected and serviced as in the past three months we have seen two systems fail. As your managing agents acting on behalf of the management company, we have no responsibility for ensuring owners keep their systems serviced.  Unfortunately, a number of these systems have failed in the past and claims are becoming bigger.  This will only mean the insurance policy will rocket on renewal. Thank you for your co-operation.

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Heading: Issue with Drains
Date: 09/01/2020

Details: Please note that UNDER NO CIRCUMSTANCES should items be placed down the toilets other than toilet paper. Baby wipes and diapers are causing the drains to block up.  It is obviously costing money to keep calling out contractors to unblock the drains, not to mention the unpleasant situation is it causing for residents. For owners with tenants in situ, please relay this important information to your tenants thank you. Charges will be incurred by anyone found to be ignoring these requests and causing the drains to block up. Thank you for your urgent co-operation in this matter.

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Heading: Car Parking
Date: 28/10/19
Details:
A reminder to all residents that you are only permitted to park one vehicle within your allocated parking space.  Can we ask the owner of the red Citroen – registration number: DK64 XWJ to park within their own allocated parking space only and not park in other residents spaces or visitor space.  Can the owner of that vehicle also ensure that when parking up they park correctly within the space area.  Failure to park within correct allocated spacing will result in breach of lease charges being incurred.  Thanking you for your co-operation.

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Heading: Cleaning
Date: 19/07/19

Details: Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

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Heading: Issue with Drains
Date: 17/07/19

Details: We would like to remind all occupants that under no circumstances should items be placed down the toilets other than toilet paper.  Residents will note that recently the drainage system became blocked.  Severn Trent attended and unblocked from their side.  We also had to call out Dyno Rod to attend last Friday evening.  We understand that amongst some of the items removed, were nappies and wipes. As Severn Trent have cleared from their side, we are advised that if the problem persists, we will need to call out Dyno Rod to attend.  The cost for future call outs and works by Dyno Rod will then need to be borne by residents as the service charge will not be sufficient to cover these additional costs. Please ensure therefore that nothing but toilet paper is put down the toilets and that other waste is disposed of correctly in the recycling and waste bins provided.  For owners with tenants in situ, please relay this information to them thank you. Thank you for your co-operation in this matter.  

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Heading: Issue with Drains
Date: 28/06/19

Details: We have been trying to ascertain what the issue is with the drains and the source of the problem.  Having phoned round to several companies and the Council, we have been advised that the issue may be down to a blocked pipe belonging to Severn Trent Water.  We have therefore been speaking with Severn Trent about this who will be sending out someone to investigate.  They have been made fully aware of the situation and the impact it is having on residents.  They advise that they will get someone out within the next 48 hours (that is the maximum timescale) but do aim to get someone out sooner than that.  We will keep you updated.

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Heading: Recycling
Date: 09/05/18
Details:
It has been brought to our attention that the recycling waste does not appear to have been collected for some weeks now. We have reverted to the Council to find out whether there has been any issue with collections and reiterating to them that their website states collections are collected weekly with the next refuse and recycling collections due on 11/05/2018, and then on 18/05/2018. 

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Heading: Communal Hallways
Date: 20/04/18
Details:
A reminder that under no circumstances should items be stored or left in any of the communal corridors or hallways. For leaseholders with tenants in situ, please ensure that this is relayed to your tenants – thank you. 


Heading: Issue with Intercoms
Date: 06/04/18
Details:
Following issues experienced with the intercoms, an engineer will be on site on Friday 13th April 2018 at 9.00am. Please ensure that access is provided. Letters are going out in tonight’s post. Thanking you for your co-operation. 


Heading: Biannual Lighting Inspection
Date: 30/10/17

Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.