NOTICE BOARD

Heading: Bicycles & Scooter
Date: 16/01/2024
Details: We ask for the owner or owners of the bicycles and scooter left in the grounds to remove immediately please.  Failure to remove will result in TORT notices being issued on behalf of the Management Company and the TORT process being followed to remove the items.

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Heading: Items stored in Communal Areas
Date: 16/01/2024
Details: A reminder to all residents that it is a breach of Fire Regulations to store any items within any of the communal areas.  Please ensure that no items are stored at any time.  Thank you.

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Heading: Code for rear recycling cupboard

Date: 16.1.2024

Details:

A new fire door has been fitted to the recycling cupboard at Orchard Mews please note the new code for the door is C1289X. Please can you pass on this code to your tenants and ensure that this code is not passed to anyone else and posing a security risk. I would also like to remind all residents to put recycling into the correct bin. The refuse people will refuse to take the rubbish especially if its on the floor or overflowing.

I have updated the website accordingly please can you subscribe to the website so you can receive future notifications. Please also report any maintenance related issues via the online portal to ensure an accurate record of issues raised. The website to subscribe and to raise maintenance issues please go to www.compass-bm.com

Best regards

Compass Block MGT

Heading: Wooden Fire Surround
Date: 04/01/2024
Details: Would the owner of the wooden fire surround that has been dumped outside for a few years please ensure that this is removed immediately – no items should be left in any of the communal areas or grounds.  Failure to remove the wooden fire surround by Tuesday 9th January 2024 will result in Compass Block Management (on behalf of the Management Company) commencing TORT proceedings to remove the item.

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Heading: Bins
Date: 20/07/2023
Details: Given that the bin men will not take away any rubbish outside of the bins and the state of the bins, we will instruct private contractors to attend and clean up. In the meantime, we ask residents to complain direct to the Council to see whether they can increase the number of bins provided or change their collections from fortnightly to weekly.  The more residents complain to the Council, the more the Council will hopefully take notice – as ultimately residents are the ones paying their Council Tax bills to include this service.  Thank you.

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Heading: Fire Alarm
Date: 18/01/2023
Details: We can confirm that the fire contractors have been instructed to attend to the fire alarm which was going off at the weekend and faults are being displayed on the fire alarm panel.

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Heading: Personal Items in Hallways and Stairwells
Date: 12/10/2022
Details: A reminder to all residents that it is a breach of lease and a breach of the Fire Risk Assessment to store any items within the communal hallways and stairways.  Please note that TORT Notices will be attached to any items stored in the communal areas and legal TORT processes followed. 

IMPORTANT NOTE – the buildings insurance will be compromised should items remain stored incorrectly. 

For leaseholders with tenants in situ, please ensure that you relay this to your tenants and future tenants.  Thank you for your urgent co-operation.

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Heading: Postal Strike – Service Charge Bills
Date: 30/09/2022
Details: Pleased be advised that although the Service Charge bills have been sent out, these will be delayed due to the postal strike scheduled for tomorrow and Saturday 1st October 2022.

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Heading: Toilets and Drains and Household Rubbish
Date: 21/07/2022
Details:  We write again to advise all residents at Orchard Mews that UNDER NO CIRCUMSTANCES should items be placed down the toilets baby wipes, women’s sanitary products and  diapers are causing the drains to block up.  It is obviously costing money to keep calling out contractors to unblock the drains, not to mention the unpleasant situation is it causing for resident

The last bin collection by the Council could not go ahead as they advise refuse bags were both on the floor and on top of the bins.  Bin men WILL NOT take any rubbish that has been dumped outside of the bins.  The bin store is not a dumping ground.  All waste and recycling waste should be disposed of correctly within the bins provided!

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Heading: URGENT-HOUSEHOLD WASTE BUILD UP IN REFUSE STORE
Date: 14/07/2022
Details:  All your household rubbish must be put inside the refuse bins provided and not left on the floor in the refuse store.   As a result, Blaby District Council are now refusing to take the rubbish when there is an overspill and will not attend going forward to remove additional rubbish at a charge due to staff shortages.The bin store is not a dumping ground for unwanted furniture or cardboard boxes.  Residents are responsible for disposing of large items such as furniture either by going to the local tip or arranging collection direct from their apartment with the local council.  Residents must ensure that they use the recycling facility correctly and ensure that cardboard boxes are collapsed down to allow space for others to dispose of their rubbish. We have sent out repeated reminders about rubbish disposal and the website has also been updated. 

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Heading: Clearance Charges
Date: 18/02/2022
Details:  A clearance charge of £115.00 plus VAT will be incurred for each time we have to organise a clearance due to rubbish being incorrectly dumped.  This will obviously have an impact on the accounts, budgets and service charges.

Please therefore ensure that all rubbish is disposed of correctly in the bins provided.  The bin men WILL NOT take rubbish that is dumped outside of the bins.

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Heading: Bins
Date: 15/02/2022
Details: As there are issues with the bins overflowing, we have been chasing up the Council about the situation.  We are advised that a Supervisor has been out today to assess the situation.  They have advised as follows:-

“Based on the amount of waste there currently, the cost to clear this will be £125.00 plus VAT”.  They are looking at clearing on Thursday of this week following authorisation.

The Council have also stated that should further waste be added to this location prior to them clearing the site, then their operatives will not carry this request out until a further assessment and new quote has been made.  This means that the waste could remain there until next week.

URGENT NOTE – Please therefore do not add any further waste to this location until the Council have provided clearance – thank you.

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Heading: AM Power – Supplier At Risk
Date: 19/10/2021
Details: In light of recent news about energy providers, please find an announcement received from Ginger Energy in relation to AM Power – AM Power – Supplier At Risk

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Heading: Bins, Waste and Car Park Gates
Date: 25/06/2021
Details: A reminder not to block the gates with the bin and not dump bags of rubbish outside of the bins which will also cause an obstruction to the gates opening and closing.  Thank you.

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Heading: Issue with Car Park Gates – Update
Date: 22/06/2021
Details: In follow up with the contractors about the issue with the gates, we understand that the gates have now been repaired.  The contractors, have advised on the following:-

“Our engineer serviced the gateway on the 15th June and left them fully operational. We then received a report that the gates were stuck open so we returned on the 18th and found that one of the safety beams had been hit resulting in the fixings becoming loose and the circuit board mounting failing which allowed it to move out of alignment. The engineer resecured the safety beam casing and repositioned the circuit board securing it with a silicone adhesive. The gateway was then tested and left fully operational”.

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Heading: Issue with Car Park Gates
Date: 17/06/2021
Details: We understand that unfortunately the gates remain open.  The contractors have already been instructed to attend and repair asap.

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Heading: Issue with Car Park Gates
Date: 18/02/2021
Details: The gates have been serviced this week, however, we understand that unfortunately the gates do remain open.  The contractors have already been instructed to attend and repair.

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Heading: Waste Removal
Date: 16/02/2021
Details: The waste was collected yesterday.  Any rubbish not collected by Blaby District Council will be charged as an additional cost.

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Heading: Fire Safety for the Home
Date: 09/02/2021
Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS

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Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021
Details: Orchard Mews – 12 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 18 January 2021

w/c Monday 15 February 2021

w/c Monday 15 March 2021

w/c Monday 12 April 2021

w/c Monday 17 May 2021

w/c Monday 14 June 2021

w/c Monday 12 July 2021

w/c Monday 16 August 2021

w/c Monday 13 September 2021

w/c Monday 11 October 2021

w/c Monday 15 November 2021

w/c Monday 13 December 2021

Regards Michael Ayres Ltd”

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Heading: Waste Disposal Over Christmas
Date: 17/12/2020
Details: Please find a copy of a letter provided by the Council in relation to the bins over the Christmas period Orchard Mews Christmas Communal Bins

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Heading: Fly Tipping
Date: 11/12/2020
Details: Please find a copy of the latest sign issued by the Council Fly Tipping Signs

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Heading: Fire Safety for the Home
Date: 14/10/2020
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

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Heading: Waste Disposal
Date: 23/09/2020
Details: A reminder to all residents that the bin men WILL NOT take rubbish that has been dumped outside of the bins.  The bin store is not for a dumping ground for unwanted furniture.  Residents are responsible for disposing of large items such as furniture themselves at the local tip or arranging collection direct from their property.  Please ensure that you are using the recycling bin correctly and collapsing all cardboard down to make room for other waste disposal.  In the event that the recycling bin is full then please dispose of your waste in the general waste bin provided.  Do not dump any rubbish outside of the bins.  Anyone found to be dumping their rubbish incorrectly will incur breach of lease charges, together with clean up charges.  For landlords with tenants in situ, please ensure that your tenants are made fully aware about this thank you.

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Heading: Cleaning Date
Date: 31/07/2020
Details: The cleaning contractor will be on annual leave from today until Sunday 9th August 2020.  Cleaning services will resume upon their return.

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Heading: Noise
Date: 04/05/2020
Details: A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this very difficult period and people working night shifts. Breach of lease charges will be incurred by those causing disturbance through noise.  Persistent noise issues may also be reported to the local Council who will take action.  

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Heading: Coronavirus (COVID 19) – ISOLATION
Date: 31/03/2020
Details: If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance. When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

• rubbish should only be placed outside of your apartment door at a specific time for collection.
• that whoever is picking up the rubbish should be properly protected.
• that all rubbish must be double bagged.
• rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation. For further useful guidance regarding isolation and social distancing please go to https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others

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Heading: Coronavirus – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system.  If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected].  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you. Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus
Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: URGENT – HEATING SYSTEMS
Date: 12/03/2020
Details: Please ensure that heating systems are regularly inspected and serviced as in the past three months we have seen two systems fail. As your managing agents acting on behalf of the management company, we have no responsibility for ensuring owners keep their systems serviced.  Unfortunately, a number of these systems have failed in the past and claims are becoming bigger.  This will only mean the insurance policy will rocket on renewal. Thank you for your co-operation.

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Heading: Issue with Drains
Date: 09/01/2020
Details: Please note that UNDER NO CIRCUMSTANCES should items be placed down the toilets other than toilet paper. Baby wipes and diapers are causing the drains to block up.  It is obviously costing money to keep calling out contractors to unblock the drains, not to mention the unpleasant situation is it causing for residents. For owners with tenants in situ, please relay this important information to your tenants thank you. Charges will be incurred by anyone found to be ignoring these requests and causing the drains to block up. Thank you for your urgent co-operation in this matter.

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Heading: Car Parking
Date: 28/10/19
Details: A reminder to all residents that you are only permitted to park one vehicle within your allocated parking space.  Can we ask the owner of the red Citroen – registration number: DK64 XWJ to park within their own allocated parking space only and not park in other residents spaces or visitor space.  Can the owner of that vehicle also ensure that when parking up they park correctly within the space area.  Failure to park within correct allocated spacing will result in breach of lease charges being incurred.  Thanking you for your co-operation.

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Heading: Cleaning
Date: 19/07/19
Details: Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

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Heading: Issue with Drains
Date: 17/07/19
Details: We would like to remind all occupants that under no circumstances should items be placed down the toilets other than toilet paper.  Residents will note that recently the drainage system became blocked.  Severn Trent attended and unblocked from their side.  We also had to call out Dyno Rod to attend last Friday evening.  We understand that amongst some of the items removed, were nappies and wipes. As Severn Trent have cleared from their side, we are advised that if the problem persists, we will need to call out Dyno Rod to attend.  The cost for future call outs and works by Dyno Rod will then need to be borne by residents as the service charge will not be sufficient to cover these additional costs. Please ensure therefore that nothing but toilet paper is put down the toilets and that other waste is disposed of correctly in the recycling and waste bins provided.  For owners with tenants in situ, please relay this information to them thank you. Thank you for your co-operation in this matter.  

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Heading: Issue with Drains
Date: 28/06/19
Details: We have been trying to ascertain what the issue is with the drains and the source of the problem.  Having phoned round to several companies and the Council, we have been advised that the issue may be down to a blocked pipe belonging to Severn Trent Water.  We have therefore been speaking with Severn Trent about this who will be sending out someone to investigate.  They have been made fully aware of the situation and the impact it is having on residents.  They advise that they will get someone out within the next 48 hours (that is the maximum timescale) but do aim to get someone out sooner than that.  We will keep you updated.

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Heading: Recycling
Date: 09/05/18
Details: It has been brought to our attention that the recycling waste does not appear to have been collected for some weeks now. We have reverted to the Council to find out whether there has been any issue with collections and reiterating to them that their website states collections are collected weekly with the next refuse and recycling collections due on 11/05/2018, and then on 18/05/2018. 

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Heading: Communal Hallways
Date: 20/04/18
Details: A reminder that under no circumstances should items be stored or left in any of the communal corridors or hallways. For leaseholders with tenants in situ, please ensure that this is relayed to your tenants – thank you. 

Heading: Issue with Intercoms
Date: 06/04/18
Details: Following issues experienced with the intercoms, an engineer will be on site on Friday 13th April 2018 at 9.00am. Please ensure that access is provided. Letters are going out in tonight’s post. Thanking you for your co-operation. 

Heading: Biannual Lighting Inspection
Date: 30/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.