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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am-5.30pm Monday to Thursday and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once a month. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Shropshire Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a month.
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Your refuse and recycling is collected by Shropshire Council on Wednesdays. 
Click here for more information about the service including collection days. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Shropshire Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Keys
Please use the online prompt “report a problem within your development” to order a replacement key. Thank you.
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Ground maintenance is carried out twice a month from March to October and once a month from November to February. 

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Fire Alarm Test
Date: 26/06/19
Details: Please note that Bryland Fire will be servicing and testing the fire alarm system on TUESDAY 2ND JULY 2019.  This work may involve briefly sounding the fire alarm and as such can safely be ignored. However, if the sounders activate for more than a few seconds, you should assume that it is not a test.

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Heading: Issue with Front Door
Date: 23/04/19
Details: Following reports of issues with the front door which were received this morning and concerns that residents would not be able to get into the development, contractors have been called out as an emergency today.  The contractors have had to change the lock and have left a key for each apartment.  Where occupants were not in at the time, then the contractors have left notes on the doors of the properties with details on their key locations.  The door has been left on the latch just for now to ensure that those occupants that were not in at the time can at least get into the development and then retrieve their new key for the front door.  

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Heading: Lighting
Date: 04/04/19
Details: Contractors have been booked to attend to a lighting sweep at the development and undertake any necessary lighting repairs.

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Heading: Fire Alarm Test
Date: 08/01/19
Details: Please note that Bryland Fire will be servicing and testing the fire alarm system on THURSDAY 17TH JANUARY 2019.

This work may involve briefly sounding the fire alarm and as such can safely be ignored. However, if the sounders activate for more than a few seconds, you should assume that it is not a test.


Heading: Fence Panel
Date: 22/02/18
Details: We have inspected the fence and whilst there has been some movement in one of the posts (close proximity to number 4), it remains solid in the ground and we do not think that it requires attention at this moment in time. We will check it again on each inspection that we undertake, but please do let us know if you spot any further movement


Heading: Periodic Fire Alarm Maintenance
Date: 31/07/18
Details: The periodic fire alarm maintenance will be carried out Thursday 1st February 2018.


Heading: Periodic Fire Alarm Maintenance
Date: 25/07/17
Details: The periodic fire alarm maintenance will be carried out today. The disruption to residents will be minimal.