IMPORTANT DEVELOPMENT ALERTS!

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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am-5.30pm Monday to Thursday and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once a month. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Shropshire Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a month.
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Your refuse and recycling is collected by Shropshire Council on Wednesdays. 
Click here for more information about the service including collection days. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Shropshire Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Keys
Please use the online prompt “report a problem within your development” to order a replacement key. Thank you.
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Ground maintenance is carried out twice a month from March to October and once a month from November to February. 
Fees and Charges
Please click here to View our Fees and Charges

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com.  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Car Tyres and Pets
Date: 11/03/2020
Details: Further to our circular dated 7th February 2020, please note the following:-

  1. Please do not dispose of car tyres on site, in particular within the recycling area. You are responsible for the disposal of old car tyres by going to a local garage (who will take in tyres) or via the local waste tip (please see the Council website for further information).  
  2. Clause 9 of the 4th Schedule advises that pets are only to be kept with the consent of the Management Company. A reminder to those property owners who have not sought permission to keep pets to do so immediately.  Please note that where consent has not been obtained and complaints received then property owners will be required to remove their pets from the development.

For owners with tenants in situ, please ensure that your tenants are made fully aware of the terms & conditions.

Please note that breach of lease charges may be incurred if the terms & conditions of the lease are not adhered to.

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Heading: Key Points
Date: 07/01/2020
Details: A reminder on the following points:-

  1. Please do not store or leave items on the communal grounds – can the owner of the box for wellington boots please remove immediately thank you.
  2. Please do not affix any items to the apartments such as washing lines, signs, bird feeders or flower pot boxes
  3. No birds, reptiles, dogs or other animals are to be kept in the properties without the previous consent in writing of the Management Company (such consent to be granted or withheld at the reasonable discretion of the Management Company)

For owners with tenants in situ, please ensure that your tenants are made fully aware of the terms & conditions.

Please note that breach of lease charges may be incurred if the terms & conditions of the lease are not adhered to.

Thank you for your co-operation.

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Heading: Fire Alarm Test
Date: 07/01/2020
Details: Please note that Bryland Fire will be servicing and testing the fire alarm system on THURSDAY 16TH JANUARY 2020.  This work may involve briefly sounding the fire alarm and as such can safely be ignored. However, if the sounders activate for more than a few seconds, you should assume that it is not a test.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Fire Alarm Test
Date: 26/06/19
Details: Please note that Bryland Fire will be servicing and testing the fire alarm system on TUESDAY 2ND JULY 2019.  This work may involve briefly sounding the fire alarm and as such can safely be ignored. However, if the sounders activate for more than a few seconds, you should assume that it is not a test.

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Heading: Issue with Front Door
Date: 23/04/19
Details: Following reports of issues with the front door which were received this morning and concerns that residents would not be able to get into the development, contractors have been called out as an emergency today.  The contractors have had to change the lock and have left a key for each apartment.  Where occupants were not in at the time, then the contractors have left notes on the doors of the properties with details on their key locations.  The door has been left on the latch just for now to ensure that those occupants that were not in at the time can at least get into the development and then retrieve their new key for the front door.  

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Heading: Lighting
Date: 04/04/19
Details: Contractors have been booked to attend to a lighting sweep at the development and undertake any necessary lighting repairs.

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Heading: Fire Alarm Test
Date: 08/01/19
Details: Please note that Bryland Fire will be servicing and testing the fire alarm system on THURSDAY 17TH JANUARY 2019.

This work may involve briefly sounding the fire alarm and as such can safely be ignored. However, if the sounders activate for more than a few seconds, you should assume that it is not a test.


Heading: Fence Panel
Date: 22/02/18
Details: We have inspected the fence and whilst there has been some movement in one of the posts (close proximity to number 4), it remains solid in the ground and we do not think that it requires attention at this moment in time. We will check it again on each inspection that we undertake, but please do let us know if you spot any further movement


Heading: Periodic Fire Alarm Maintenance
Date: 31/07/18
Details: The periodic fire alarm maintenance will be carried out Thursday 1st February 2018.


Heading: Periodic Fire Alarm Maintenance
Date: 25/07/17
Details: The periodic fire alarm maintenance will be carried out today. The disruption to residents will be minimal.