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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am-5.30pm Monday to Thursday and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once a month. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
CAR PARKING NOTICE – NOT PERMITTED TO PARK
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Shropshire Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a month.
Your Handbook
Please click here to request a copy of the Portcullis Court Handbook.
Complaints
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Your refuse and recycling is collected by Shropshire Council on Wednesdays. 
Click here for more information about the service including collection days. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Shropshire Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Keys
Please use the online prompt “report a problem within your development” to order a replacement key. Thank you.
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Ground maintenance is carried out twice a month from March to October and once a month from November to February. 
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Front Door
Date: 20/09/2021
Details:
Again the front door to the right block has been damaged which is believed to be as a result of vandalism.  Contractors have been instructed to attend immediately.  We will be contacting the leaseholders of the apartments where we believe the tenants are responsible.

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Heading: Car Parking
Date: 20/09/2021
Details:
A further reminder that residents must only park within their allocated parking space.  Please ensure that when parking up that you park within the space and do not park over the lines or overhang the parking space.  Residents must not park vehicles in other residents’ spaces or in unallocated areas.  Visitors to the development must only park within your allocated space if this available at the time or park off site – they must not park in another resident’s parking space. 

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Heading: Car Parking
Date: 01/09/2021
Details:
Would the owner of the Red Toyota Yaris registration number: SL16 GZT stop parking up at Portcullis Court – if residents have more than one vehicle then you will need to make arrangements to park off site.  Furthermore, a reminder that all vehicles must be parked up within the allocated parking space for the apartment – vehicles must not overhang the bays. ________________________________________________________________________________________________________________

Heading: New Contact Information
Date: 25/08/2021
Details:
An up to date contact information sheet has been placed in the front entrance for both blocks.  This details the new Compass telephone number, together with fire alarm and out of hours information.

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Heading: Lighting, Heating & Issues with Front Door
Date: 25/08/2021
Details:
The contractors, CS Electrical Plumbing & Building Services Ltd, will be on site to carry out a light bulb sweep of the internal areas, look at the external lighting, carry out a heating test to the heaters in the communal areas and address the issues with the right hand side front door.

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Heading: Internal Cleaning & Grounds Maintenance
Date: 25/08/2021
Details:
The contractors, Collins Co, have been on site to carry out the internal cleaning and will now continue on a scheduled basis.  Collins Co are also undertaking the grounds maintenance work.

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Heading: Front Doors
Date: 20/08/2021
Details:
A reminder to all residents that the front doors should not be left on the latch at any time.  Thank you for your co-operation on this matter.

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Heading: Car Parking
Date: 16/08/2021
Details:
A reminder that residents must only park within their allocated parking space.  Please ensure that when parking up that you park within the space and do not park over the lines or overhang the parking space.  Failure to do so may result in breach of lease charges and the request for vehicles to be parked off site.  Please note that residents must not park vehicles in other residents’ spaces or in unallocated areas.  Thank you for your urgent co-operation.

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Heading: Window Cleaning & Gutter Repair / Clean
Date: 10/08/2021
Details:
We have been advised that Collins Co will be attending to the gutter repair / clean and window.  We will keep you updated on timescales for the grounds maintenance which they will be looking to attend to asap.

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Heading: Grounds Maintenance, Internal Cleaning & Window Cleaning
Date: 06/08/2021
Details:
We can confirm that we have disinstructed the contractors previously used. We can confirm that we met with the new contractors on site on Tuesday 3rd August 2021. The new contractors are Collins Co. They will be looking to carry out grounds maintenance works as soon as possible (aiming hopefully to start next week or the following week). They will be looking to take everything back to scratch and then build the grounds back up to the excellent standard it is supposed to be. As a quick summary, they will be looking to clean up the car park (getting rid of the moss), turn over the rear piece of land (located at the back of the car park), put down decorative stones to the one side where there is old gravel and rubble, cut back all overgrown shrubbery but that is just a small summary of the works. Whilst cutting back the shrubbery they will also look at the fencing that seems to be leaning again by the one part of the shrubbery.  Collins Co will also be attending to a scheduled communal cleaning, securing the bottom frame to the one entrance door and scheduled window cleaning and gutter cleaning.

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Heading: URGENT – Rubbish
Date: 18/06/2021
Details:
A reminder to ensure that all rubbish should be disposed of correctly in the relevant bins provided.  There is signage on site how to deal with rubbish and recycling.  We do not expect to find a black bag full of beer cans, discarded face masks, pizza, pizza boxes and beer boxes just dumped on top of the recycling bins.  The bin men will not take the black bag.  The bin men will also not take the bins if the bins have not been filled correctly, any rubbish has been left outside of the bins or if access to the bins is blocked by rubbish.

Thank you for your urgent co-operation in this matter.

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Heading: Fire Safety for the Home
Date: 09/02/2021

Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS

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Heading: Door Security
Date: 01/02/2021

Details: It has been brought to our attention that some residents rare tempering with the lock catch to the front door so that it does not engage and thus compromising security to the building.  Please do NOT tamper with this lock and please ensure that the door is shut and locked each and every time you enter and leave the building.  Thank you for your co-operation on this matter.

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Heading: Fire Alarm
Date: 01/02/2021

Details: Contractors have been instructed to attend to the fire alarm system.  The engineer will reset the panel and reset the system.  You will hear the fire alarm intermittently going off whilst tests are being carried out.  If, however, the alarm goes off for more than a couple of minutes and is continuous please proceed to leave the building as this does not form part of the test and indicates that there is a genuine situation.  Thank you.   

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Heading: Gutter Clean
Date: 16/12/2020

Details: To confirm that the gutters are being cleaned on Friday 18th December 2020.

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Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

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Heading: Rubbish
Date: 14/08/2020
Details:
A reminder to ensure that all rubbish is placed in the bins provided.  Please do not leave litter lying around certainly in the car park area.  We have had to instruct cleaners to clean up the mess left consisting of broken glass, used face masks/paper towels and a container of car oil.

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Heading: Noise
Date: 04/08/2020
Details:
A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise.  Thank you for your urgent co-operation.  

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Heading: Lights on Stairwells
Date: 20/05/2020

Details: Contractors have been instructed as we understand that the timer for the lights on the stairwells may need resetting.

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Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Coronavirus (COVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (COVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Car Tyres and Pets
Date: 11/03/2020
Details: Further to our circular dated 7th February 2020, please note the following:-

  1. Please do not dispose of car tyres on site, in particular within the recycling area. You are responsible for the disposal of old car tyres by going to a local garage (who will take in tyres) or via the local waste tip (please see the Council website for further information).  
  2. Clause 9 of the 4th Schedule advises that pets are only to be kept with the consent of the Management Company. A reminder to those property owners who have not sought permission to keep pets to do so immediately.  Please note that where consent has not been obtained and complaints received then property owners will be required to remove their pets from the development.

For owners with tenants in situ, please ensure that your tenants are made fully aware of the terms & conditions.

Please note that breach of lease charges may be incurred if the terms & conditions of the lease are not adhered to.

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Heading: Key Points
Date: 07/01/2020
Details: A reminder on the following points:-

  1. Please do not store or leave items on the communal grounds – can the owner of the box for wellington boots please remove immediately thank you.
  2. Please do not affix any items to the apartments such as washing lines, signs, bird feeders or flower pot boxes
  3. No birds, reptiles, dogs or other animals are to be kept in the properties without the previous consent in writing of the Management Company (such consent to be granted or withheld at the reasonable discretion of the Management Company)

For owners with tenants in situ, please ensure that your tenants are made fully aware of the terms & conditions.

Please note that breach of lease charges may be incurred if the terms & conditions of the lease are not adhered to.

Thank you for your co-operation.

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Heading: Fire Alarm Test
Date: 07/01/2020
Details: Please note that Bryland Fire will be servicing and testing the fire alarm system on THURSDAY 16TH JANUARY 2020.  This work may involve briefly sounding the fire alarm and as such can safely be ignored. However, if the sounders activate for more than a few seconds, you should assume that it is not a test.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to [email protected] to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Fire Alarm Test
Date: 26/06/19
Details: Please note that Bryland Fire will be servicing and testing the fire alarm system on TUESDAY 2ND JULY 2019.  This work may involve briefly sounding the fire alarm and as such can safely be ignored. However, if the sounders activate for more than a few seconds, you should assume that it is not a test.

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Heading: Issue with Front Door
Date: 23/04/19
Details: Following reports of issues with the front door which were received this morning and concerns that residents would not be able to get into the development, contractors have been called out as an emergency today.  The contractors have had to change the lock and have left a key for each apartment.  Where occupants were not in at the time, then the contractors have left notes on the doors of the properties with details on their key locations.  The door has been left on the latch just for now to ensure that those occupants that were not in at the time can at least get into the development and then retrieve their new key for the front door.  

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Heading: Lighting
Date: 04/04/19
Details: Contractors have been booked to attend to a lighting sweep at the development and undertake any necessary lighting repairs.

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Heading: Fire Alarm Test
Date: 08/01/19
Details: Please note that Bryland Fire will be servicing and testing the fire alarm system on THURSDAY 17TH JANUARY 2019.

This work may involve briefly sounding the fire alarm and as such can safely be ignored. However, if the sounders activate for more than a few seconds, you should assume that it is not a test.


Heading: Fence Panel
Date: 22/02/18
Details: We have inspected the fence and whilst there has been some movement in one of the posts (close proximity to number 4), it remains solid in the ground and we do not think that it requires attention at this moment in time. We will check it again on each inspection that we undertake, but please do let us know if you spot any further movement


Heading: Periodic Fire Alarm Maintenance
Date: 31/07/18
Details: The periodic fire alarm maintenance will be carried out Thursday 1st February 2018.


Heading: Periodic Fire Alarm Maintenance
Date: 25/07/17
Details: The periodic fire alarm maintenance will be carried out today. The disruption to residents will be minimal.