IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Rough Sleepers and Antisocial Behaviour
Please report any rough sleepers or antisocial behaviour immediately to the Police via 101
Your Property Contact is Catherine Fallon
Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out on a quarterly basis (Mar, Jun, Sep and Dec).
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
CAR PARKING NOTICE – NOT PERMITTED TO PARK
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint
For persistent noise complaints, please report to Leicester City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a month on Tuesday/Wednesday.
Your Handbook
Please click here to request a copy of the Handbook.
Fire Safety Plan
Please see below
Complaints
Refuse & Recycling
Click here for details of your waste collection service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Leicester City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
This development is code access only.
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660.
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to request a copy of the COMPASS BLOCK MANAGEMENT FEES AND CHARGES 2023
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
NOTICE BOARD
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Cleaning
Date: 14/09/2021
Details: Please be advised that the cleaning will be carried out by the contractor this week due to his personal circumstances. Cleaning will then return to normal next month. Thank you for your understanding.
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Heading: Missing Front Door Lock
Date: 15/01/2021
Details: Unfortunately it appears someone has been tampering with the door handle to the front door. The contractor will be attending to refit the screws to the door handle.
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Heading: Missing Front Door Lock
Date: 13/01/2021
Details: It has been brought to our attention that someone has taken out the front door lock. Contractors are on their way to immediately resolve the issue.
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Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021
Details: Lakeside – 20 Scheduled Visits
“This schedule is subject to change due to poor weather or other unforeseen circumstances. Work will be carried out during the week stated. Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens. Work will be carried out during the following:-
w/c Monday 18 January 2021
w/c Monday 15 February 2021
w/c Monday 15 March 2021
w/c Monday 29 March 2021
w/c Monday 12 April 2021
w/c Monday 26 April 2021
w/c Monday 17 May 2021
w/c Monday 31 May 2021
w/c Monday 14 June 2021
w/c Monday 28 June 2021
w/c Monday 12 July 2021
w/c Monday 26 July 2021
w/c Monday 16 August 2021
w/c Monday 30 August 2021
w/c Monday 13 September 2021
w/c Monday 27 September 2021
w/c Monday 11 October 2021
w/c Monday 25 October 2021
w/c Monday 15 November 2021
w/c Monday 15 December 2021
Regards Michael Ayres Ltd”
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Heading: Fire Safety for the Home
Date: 14/10/2020
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020
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Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020
Details: ISOLATION
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
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Heading: Coronavirus (CORVID19)
Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding COVID-19, please visit: –
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
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Heading: Maintenance Issues
Date: 28/11/19
Details: A reminder to all property owners with tenants in situ to make them aware that they can use the compass website to obtain further information about the development or report any block maintenance issues – www.compass-bm.com
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Heading: Biannual Lighting Inspection
Date: 30/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.