IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Your Property Manager is Jason King
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Window cleaning is carried out on a quarterly basis (Mar, Jun, Sep and Dec).
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a week on Tuesday/Wednesday.
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Your waste is collected on Wednesdays.
Click here for more information about the service.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Derby City Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
To request a replacement key, please click here
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660.
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
CLICK TO VIEW ALL MAINTENANCE HISTORY
Details: Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday. The cleaning fee for this period will not be charged. Apologies for any inconvenience.
Heading: Important Notice for Owners & Residents
Details: We would like to remind you that under no circumstances are residents permitted to leave or store bikes or personal items in any of the communal areas of the building at any time. Above all else this poses a fire safety hazard. All items must be removed immediately. Failure to comply will result in the property owner concerned incurring a breach of Lease charge.
Thanking you for your urgent co-operation.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.