IMPORTANT DEVELOPMENT ALERTS!
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For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm on Fridays, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Compass Maintenance Contact is Judy Wyatt
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am to 5.00pm Friday, excluding bank holidays.
Window cleaning is carried out quarterly from May.
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a month.
Please click here to request a copy of the Swan Court Handbook.
Coronavirus Useful Website Links
Please see below useful website links:-
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
You refuse and recycling is collected by Shropshire Council.
Click here for more information about the service including collection days.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Shropshire Council.
Please do not leave bulky items in the bin store as they will not be collected.
Please use the online prompt “report a problem within your development” to order a replacement key. Thank you.
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds maintenance is carried out once a month.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Window Cleaning
Details: The window cleaning company has confirmed that they will be in attendance today – Tuesday 29th March 2022 – to carry out the window cleaning.
Details: We have been advised that the nest is not a wasp nest. Contractors will, however, look to remove.
Heading: Communal Carpets
Details: Contractors have been instructed to carry out a deep clean of the communal carpets. The situation will then be reviewed with the carpets as to whether replacements are required.
Heading: Wasp Nest
Details: Contractors have been instructed to remove the wasp nest.
Heading: Window Cleaning
Details: The next scheduled window cleaning will take place on 21st September 2021.
Heading: Animal Mess
Details: Following our site visit on Tuesday 3rd August 2021, we noted animal mess just left in one of small rear gardens. Some mess was even just left dumped in a plastic bag. This does pose a health risk and we ask that the owners responsible ensure that they clean up any mess immediately and dispose of correctly thank you.
Heading: Grounds Maintenance
Details: We can confirm that we have disinstructed the contractors previously used. We can confirm that we met with the new contractors on site on Tuesday 3rd August 2021. The new contractors are Collins Co. They will be looking to carry out grounds maintenance works as soon as possible.
Heading: Window Cleaning
Details: Window cleaning will be carried out quarterly with the first clean being carried on 24th May 2021. The next dates will be in August 2021, November 2021 and February 2022.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS
Heading: Replacement Landlord Electricity Meter
Details: The meter for the Landlord supply will be replacement between 8.00am – 10.00am on Tuesday 9th March 2021. Please note that the power supply to the communal areas will be off for approximately 45 minutes whilst works are undertaken.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020
Heading: Coronavirus (COVID19) – ISOLATION
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
Heading: Coronavirus (COVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected] Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
Heading: Coronavirus (COVID19)
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding COVID-19, please visit: –
As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us.
Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.
We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-
- Plumbing below sinks, dishwashers, washing machines and toilets
- Beneath kitchen units by removing the kick panels
- Seals around kitchen splashbacks and taps
- Checking the airing cupboard to view hot water cylinders / boilers and other connections
- Seals around the joints between tiles and baths or showers
When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity.
To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments. Please forward Annual Certificates to [email protected] to confirm that hot water cylinders and boilers are being serviced and maintained.
Thanking you for your co-operation.