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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King

 

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm Monday to Thursday, 9.00am and 5.00pm on Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
No current information
no current website link
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to your local council
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
No current information
no current website link
Cleaning
No current information
no current website link
Your Handbook
We are busy preparing your handbook and this will be available to download soon. Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Household refuse is collected weekly on (DAY)
Recycling is collected fortnightly on (DAY)
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with your local council
No current link available
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fire please contact the emergency services on 999
Grounds Maintenance
No current information
no current website link
Fees and Charges

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Security Issue & Waste Disposal
Date:
 03/10/19
Details: 

SECURITY ISSUE

Please note that under no circumstances should the front door be kept on the latch.   We have received a number of reports that someone is doing this.  Should we become aware of the residents that are doing this then breach of lease charges will be incurred as this is jeopardising the security and insurance of the building.

WASTE DISPOSAL

Further to our circular in August 2019, we are aware that some residents are ignoring requests to use the bin store correctly.  All rubbish is to be disposed of correctly in the bins provided.  There appears to be a real issue with bulky items being dumped in and around the residential bins, contaminated items being dumped and bags just left on the floor.  The bin men will not take way this rubbish.

Please would all residents be considerate to those paying the service charge for this development, not to mention the health risks this can cause for all.

Please note that all tenants, landlords/leaseholders are being contacted in this regard in order that this matter may urgently be resolved.  If owners experience any further problems or are aware of residents not adhering to the regulations, then please do not hesitate to report via our online maintenance system (www.compass-bm.com).

Thank you for your cooperation.

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Heading: Waste Disposal
Date:
 28/08/19
Details: 
We have been informed again by Rushcliffe Borough Council that they WILL NOT EMPTY THE RECYCLING BINS IF THEY ARE CONTAMINATED.

This appears to be a real issue where bulky items are being dumped in and around the residential bins and contaminated items are being dumped into the bins.

We would like to remind all residents that the disposal of bulky items and emptying recycling bins due to being contaminated is not included in the waste collection service and a fee is raised by the agents of the Local Authority in order to remove.   

Residents are responsible for arranging and paying for their own collection should they wish to dispose of bulky items. When bulky items are left on the premises, we are forced to arrange a collection on the residents’ behalf, the fee for which is added to the annual service charge.

Please would all residents be considerate to those paying the service charge for this development, not to mention the health risks this can cause for all.

Please note that all tenants, landlords/leaseholders are being contacted in this regard in order that this matter may urgently be resolved.  Circulars are being sent out to all about the recycling bins and how to use.  If owners experience any further problems or are aware of residents not adhering to the regulations, then please do not hesitate to report via our online maintenance system (www.compass-bm.com).  Thank you for your cooperation.

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Heading: Bikes in Storage
Date:
 28/08/19
Details:
We have several dilapidated bikes in storage.  If any bikes belong to you, please contact the Property Manager, Jason King, urgently on 07969 458 669.  Thank you.

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Heading: Cleaning
Date:
 19/07/19
Details:
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

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Heading: Door Security
Date: 15/04/19

Details: Further to our circular back in July 2018, this is another reminder to all to ensure that the doors are closed firmly behind you on entering and exiting the building.  Under no circumstances, should the doors be put on the latch or left open.  This is to maximise security of the building and to ensure that the building is insured.  For all leaseholders with tenants in situ, can you please remind your tenants not to put the door on the latch or leave open as we have received several reports that some residents are doing this.  Thank you for your co-operation.

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