IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Your Property Manager is Jason King
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Window cleaning is carried out once every 2 months from January to November.
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a week on Monday/Tuesday.
We are busy preparing your handbook and this will be available to download soon.
Coronavirus Useful Website Links
Please see below useful website links:-
Refuse & Recycling
Your waste is collected on Fridays.
Click here for more information about the service.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Nottingham City Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to View our Fees and Charges
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Coronavirus (CORVID19) – update
Details: ISOLATION If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance. When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation. For further useful guidance regarding isolation and social distancing please go to https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
Heading: Coronavirus (CORVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email firstname.lastname@example.org. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
Heading: Manor House – Main Block Keys
Details: We can confirm that the locksmith has provided 2 x new keys to the occupants of each apartment for the main entrance to this block.
If owners require additional keys then there are 2 options available:
1.Request a key from Compass Block Management via the Compass website. The cost is £25.00 plus VAT.
2.Get a key cut from the occupant’s key using any key cutting service at your cost.
Heading: Coronavirus (CORVID19)
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding CORVID-19, please visit: –
As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Heading: Car Parking Spaces
Details: A reminder AGAIN to all residents that as per your Deed or Lease, you are only permitted to park in your driveway or designated car park space. You must not park in spaces that are not allocated to you. Charges will be incurred for anyone found to be parking incorrectly. For owners with tenants in situ, please ensure that your tenants park in the correct spaces to avoid you being charged as the property owner. Thank you.
Heading: Bin Store
Details: A reminder to all residents that bulky items are not to be dumped in the bin store area. Residents are responsible for organising bulky item removal themselves direct with the Council. We have noted that a corner sofa has been dumped in the bin store. A cleaning contractor has therefore had to be instructed. The property owner will be incurring a breach of lease charge and receive the invoice from the cleaning contractor.
Heading: Dann Place – Car Parking Spaces
Details: A further reminder to all residents that as per your Deed or Lease, you are only permitted to park in your driveway or designated car park space. For residents with more than one vehicle, you will need to make alternative parking arrangements outside of the grounds. If your space is not available when you have guests, then please ensure your guests make alternative parking arrangements outside of the development and do not park in areas not designated for parking. We can confirm that anyone identified as failing to park correctly will be dealt with in accordance with the terms of the Deed or Lease. Thanking you for your co-operation.
Heading: Dann Place – meter cupboard
Details: A reminder that if you need to access the meter cupboard that you remember to close the door after use please as it has been reported that this is being left open – thank you.
Heading: Dann Place – main communal door
Details: A contractor has been instructed to take a look at the front door following reports that it is not shutting properly. Can we also ask all residents to be considerate of your neighbours when entering and exiting the building by assisting with closing the door and not just letting the door slam shut thank you.
Heading: Dann Place – blocked gutterings
Details: Following the instruction of a contractor, he has advised that in the first instance he will be carrying out a survey on the matter.
Heading: Dann Place – light by bicycle rack
Details: The contractor has been instructed to attend to the post with the light on by the bicycle rack which is not working.
Heading: Dann Place – issue with lighting on stairways
Details: The contractor has ordered replaced parts for the lighting and issue with the sensor on the second floor.
Heading: Beech Hedge Cutting
Details: The beech hedge cutting was scheduled for October. Due to the poor weather conditions, the contractor has had to rearrange the visit specifically down to health & safety reasons for using a ladder in heavy rain with machinery. We are advised that the hedge will be cut back in the next window of opportunity.
Heading: Car Parking Spaces
Details: A further reminder to all residents that as per your Deed or Lease, you are only permitted to park in your driveway or designated car park space.
For residents with more than one vehicle, you will need to make alternative parking arrangements outside of the grounds.
We can confirm that anyone identified as failing to park correctly will be dealt with in accordance with the terms of the Deed or Lease.
Thanking you for your co-operation.
Heading: Manor House Gates
Details: We have been advised by the gate contractors that on a few occasions where they have been called out to the Manor House gates, they have found the issue is that the power has been switched off at the gateway. Please do not switch off the power at the gateway.
If you do experience any problems with the gates, please report via our online system at www.compass-bm.com during office hours or contact 0345 606 7660 for emergencies out of hours.
For owners with tenants in situ if you could kindly relay to your tenants.
Thanking you for your co-operation.
Heading: Gate Repairs & Update
Details: We can confirm that contractors, K C Automation, will be attending this Thursday 24th October 2019 and Friday 25th October 2019 to install a new motor and repair the car park gates for Manor House.
Heading: Grass Cuttings
Details: Thank you to all that kindly reverted about their preference with the grass cuttings. As most owners have kindly responded, we can confirm that the grass cuttings will be placed behind the wall leading to the river to decompose.
Heading: Gates & Car Parking Spaces
Details: We can confirm that the gates will be returned back to the older operation being no transmitters required between 6.00am and 7.00pm.
CAR PARKING SPACES
A further reminder to all residents that only one vehicle is permitted to park in the designated space for the property.
For residents with more than one vehicle, you will need to source alternative car parking arrangements outside of the grounds. If you have tenants in situ, please ensure this is relayed to them thank you.
Details: You will note that the gates were changed to fob access 24 hours a day. The decision to close the gates was twofold: 1. We received complaints regarding people parking who did not live on the development and 2. People were using the riverbank to fish who again, did not live at the development. Since the gates were changed, we understand that the parking has improved and no one is now fishing on the river bank. It should be noted that several apartments were experiencing problems not being able to park in their designated car parking space but this has improved because of restrictive access. That said, we have received a number of complaints since the change in access. As such, the gates will be set back to the previous operation.
Details: Thank you to those residents that have reported about the issue with the gates. The gate contractors have been booked to attend. We understand that the fobs are not working. Arron of Netelect has also been in touch to assist with the situation to try and override the gates in the meantime.
Details: A reminder to all residents that car park fobs are required to enter and exit through the gates at all times. An engineer will be attending tomorrow morning as one gate has unfortunately been forced open. Please ensure that you hold a car park fob to enter and exit the car park. For residents with visitors or delivery men attending, please ensure that access arrangements are relayed to them to avoid them becoming stuck in the car park if they have followed another vehicle in. Thanking you for your co-operation.
Details: Further to our chaser to the Council, they have advised that the recycling department are unfortunately not passing over the fob to them so that the general waste can be collected. As such and to avoid any further delays, we have organised for a new fob to be provided to them. Due to the build up of rubbish in the meantime we have instructed cleaning contractors to attend to clean up the rubbish around the bins.
Details: We understand that although the brown bins have been collected, the general waste bins have not been collected. We have been on to the Council and phoned them again today. We are awaiting a call from the bin crew to resolve the issue.
Heading: Car Parking Spaces & Gates
Details: Further to our circular of 29th August 2019, a reminder to all residents that only one vehicle is permitted to park in the designated space for the property. For residents with more than one vehicle, you will need to source alternative car parking arrangements outside of the grounds thank you.
Please note that the pedestrian gates provide access for delivery and the postman. The gates have been changed to fob activation to provide more security for the development.
For owners with tenants in situ, please update your tenants and ensure that they are provided with fobs for access as required thank you.
Details: Due to problems experienced with parking and to minimise non-residents gaining access, we can confirm that both gates have been altered so that fobs can only activate the gates day and night. For owners with tenants in situ, please update your tenants and ensure that you provide your tenants with fobs for access as required – thank you.
Heading: Issue with intercoms and trade button
Details: Following reports of further issues with the trade button, we have sent the same electrician out to investigate, who has now confirmed the following:-
* The trade timer located in the meter cupboard was turned off and the door strike to the main door has been forced with the loose terminals being re- terminated by soldering.
* These two issues have been done since his last inspection carried out two weeks ago.
However, we can now confirm the trade button is now working between the hours of 7am -3pm.
Please contact the Property Manager, Jason King, if the trade button is not working in the future as this will prove somebody is causing issues. Thanking you for your co-operation.
Heading: Issue with intercoms
Details: Following further investigation, the contractor has advised that unfortunately the system is now obsolete and as such a part has had to be ordered from Italy. There is a 4 – 6 week lead time.
Heading: Issue with intercoms
Details: A contractor has been booked out to attend to the issue with the intercoms.
Details: A contractor has been booked out to attend to the fence which has fallen down in part and at risk of falling down in other areas.
Heading: Car Parking for Dann Place
Details: Despite previous circulars, we are still experiencing problems with people parking cars not in the parking bays and blocking entrances by the gate and pathways. Please note that all residents must park only within their allocated parking space. For owners with tenants in situ, please ensure your tenant and visitors only park in your designated parking space. If complaints continue, then the property owners where the vehicles are being parked incorrectly will incur £50.00 plus VAT breach of lease charge and will continue to be charged for each follow up. Thank you for your co-operation in this matter.
Heading: Important Notice to Leaseholders – External Redecoration
Details: Phase one of the external decorating will commence on Tuesday 28th August weather permitting. Access will be required to each apartment within Dann Place 1-6, to carry out preparation and painting of the of the Juliet Balconies. If access is not provided, then preparation and painting of Juliet Balconies can only be carried out from the outside.
Please do not rely on your tenant to provide access, as in the past this has not happened, and you cannot blame the decorator or us the managing agent if your doors are painted closed.
We kindly request that you arrange access with Jason King Email: Jason@compass-bm.com who will inform the decorator, so that he can comply fully with the painting specification.
Finally, we require all the apartments to leave every window open, so that they can be prepared and decorated and comply fully with the painting specification.
If you have any queries, please do not hesitate to contact Jason King on Mobile: 07969 458 669 or Email: Jason@compass-bm.com .
Thank you for your co-operation in this matter.
Heading: Bins for Dann Place
Details: Further to our circular on the 5th of February please ensure that when bins are removed from the bin storage area for rubbish collection that they are put back into the bin store and not left outside of the area.
Bins are not to be left blocking the access to the church, church hall or other properties.
If bins are not returned to the bin location after rubbish collection then we will have no alternative to charge owners to carry this out each week.
Thank you for your co-operation in this matter.
Heading: Bins for Dann Place
Details: A reminder to all residents at Dann Place, to ensure that the bins are filled correctly, that there is no rubbish lying around outside of the bins and that the bins are not left blocking the access to the Church, Church Hall and other properties. Thank you.
Heading: Car Park Lights
Details: Since the biannual lighting inspection a number of lights across the car parks have developed faults. As a result, all car park lights will be upgraded to LEDs in January 2018 with a date to be confirmed. We apologise for any inconvenience caused in the meantime and thank you for your patience.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.