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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Your Property Manager is Jason King
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Window cleaning is carried out on a quarterly basis (Mar, Jun, Sep and Dec).
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a month on Tuesday/Wednesday.
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Click here to check details of your waste collection day.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Leicester City Council.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Storage in Common Areas / Hallways
Details: Further to residents about leaving items in the communal areas / hallways, a contractor has been instructed to remove the items left in the corridor under the stairs and items in the bin store area.
Heading: Storage in Common Areas and Disposal of Rubbish
Details: We must ask all residents to ensure that no items are stored under any circumstances in the common parts such as cupboards, risers and hallways due to this being a fire hazard. Failure to comply with this will result in a breach of your lease. Should we find items left in these communal areas going forward then these will be removed immediately without any prior notice, with a charge being incurred for their removal.
Please also ensure that any rubbish is disposed of correctly in the bins provided. Rubbish should not be dumped on top of the bins or on the floor. If you have large bulky items to dispose of then please contact the Council to organise collection thank you.
Due to the mess that has currently been left consisting of rubbish and unwanted items, a cleaning contractor has been instructed to attend and the cost of which will be divided between all.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.