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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King


Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Leicester City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Highcross Summary of Results 2019
Highcross Summary of Results Nov 2019 across Arcus, Bar, Circus and Quad blocks.
HIU Services
HIU Services are scheduled every year in April and October. Please visit for further information.


All communal areas are cleaned once a month. The communal hallways are cleaned once a day. 
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Click here for details of your waste collection day. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Leicester City Council.
Click here to book a collection.

Please do not leave bulky items in the bin store as they will not be collected.

Replacement Fobs
To purchase a new fob, please click here to submit a request.
Entrance Fob – £25.00 + VAT
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020


Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.



Heading: Issue with Bins  – Circus
Date: 07/03/2022

Details: Further to the issues with the bins, we have met with the Council.  The Council will exchange the current bin allocation of 2 x 1100 Litre refuse bins & 6 x 140 Litre recycling bins and replace with 7 x 360 Litre refuse bins & 3 x 240 Litre recycling bins.


Heading: Issues at Circus – further update
Date: 17/02/2022

Details: The leaseholder has evicted the occupants today via the charity group and all damages to the walls and carpet will be chargeable to the leaseholder who is responsible.  The code has been changed and all tenants have been informed of the new code and this has also been charged to the leaseholder.  We appreciate this has been a difficult 24 hours for everyone in the building including ourselves.

However, within eight hours of being notified of this party, we have been able to evict and charge the landlord for damages whilst changing the main door codes.

Regards – Compass Block Management 


Heading: Issues at Circus
Date: 17/02/2022

Details: We are aware of the issues with the tenants / occupants of one particular apartment.  Whilst we are in contact with the leaseholder of the apartment, we do not have the legal power or authority to do anything further in terms of the actual apartment and the occupants.  We will, however, be changing the codes to the development.  If you do experience any problems, please do not hesitate to contact the police and relay your report to ourselves with the incident reference number – thank you.


Heading: Quad – Security
Date: 19/01/2022

Details: Security – For security reasons DO NOT pass on your access code to any other persons or permit anybody you do not know via the intercom system. 

When entering the building by the front doors always physically close the doors fully behind you and please understand, security is the responsibility of everybody.


Heading: Quad – Painting
Date: 13/01/2022

Details: As you will have noted, painting has commenced.  The contractors anticipate this should take around 4 weeks to complete.  With these timescales, the contractors hope to be able to address any snagging items on 4th February 2022.


Heading: Quad Main Door
Date: 21/06/2021

Details: The contractor has been instructed following reports of the issues with the front door.


Heading: Circus – Apartment Balconies
Date: 20/05/2021

Details: Please find up to date documentation in relation to the balconies for Circus Highcross – Apartment Balconies Resident Update – October 2019

Copy of schedule of proposed installation dates for July 2021

Circus Balcony Apartments Letter – May 2021


Heading: Pets
Date: 16/03/2021

Details: A reminder that under the terms of the lease for each apartment, pets are not permitted.  Breach of lease charges will be incurred and occupants will be requested to remove the pets from the apartments if there is a breach in lease.


Heading: Fire Safety for the Home
Date: 09/02/2021

Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS


Heading: Noise & Disturbance
Date: 09/02/2021

Details: We are aware of an incident which occurred yesterday evening.  We note police were called out to party of 60 plus people in an apartment.  We understand that substantial fines were issued by the police.  We are making contact with the owner of the apartment.

A reminder to all residents to report any incidents along these lines immediately to the police given the restrictions set out by the Government under Covid 19.  Please then report to us as breach of lease charges will be incurred.  If problems persist, further legal action may also be taken by the Management Company against the leaseholder.  Thank you.


Heading: Pigeons
Date: 09/02/2021

Details: The pigeon spikes have been addressed on the second floor.  We plan to carry out a deep clean of the terraced areas but this will be undertaken during warmer weather to avoid anybody slipping during cold days like the ones at the moment.


Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021

Details: Highcross – 20 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 18 January 2021

w/c Monday 15 February 2021

w/c Monday 15 March 2021

w/c Monday 29 March 2021

w/c Monday 12 April 2021

w/c Monday 26 April 2021

w/c Monday 17 May 2021

w/c Monday 31 May 2021

w/c Monday 14 June 2021

w/c Monday 28 June 2021

w/c Monday 12 July 2021

w/c Monday 26 July 2021

w/c Monday 16 August 2021

w/c Monday 30 August 2021

w/c Monday 13 September 2021

w/c Monday 27 September 2021

w/c Monday 11 October 2021

w/c Monday 25 October 2021

w/c Monday 15 November 2021

w/c Monday 15 December 2021

Regards Michael Ayres Ltd”


Heading: Noise & Disturbance
Date: 07/12/2020

Details: We have received reports about a disturbance at the weekend.  We have made contact with the owner.  A reminder to all residents to report any incidents along these lines immediately to the police given the restrictions set out by the Government under Covid 19.  Please then report to us as breach of lease charges will be incurred.  If problems persist, further legal action may also be taken by the Management Company against the leaseholder.


Heading: Proposed Installation of Handrails to Balconies
Date: 18/11/2020

Details: A response to the pre-application has been received from the planners.  Following a review of the submitted drawings to install aluminium handrails to the balconies, the planners have confirmed full planning permission is not required.  We will forward a further update regarding the programme and methodology once received.


Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020


Heading: HIU Services
Date: 13/10/2020

Details: HIU Services are scheduled every year in April and October.  Please follow the link for further information


Heading: Bin Store – Circus
Date: 01/10/2020

Details: The contractor has been instructed to either remove the spilt paint in the bin store or repaint the floor.


Heading: Mess from Pigeons
Date: 17/09/2020

Details: Unfortunately, mess has been generated following a lot of pigeons being around.  A clean up is being carried out on Friday evening.


Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020


If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

Heading: Coronavirus (COVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected] Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.


Heading: Coronavirus (COVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.


Heading: Balconies
Date: 21/02/2020

Details: Please find detailed update letter from Hammersons regarding the balconies Highcross – Apartment Balconies Resident Update 3


Heading: Minutes of the owners and residents meeting as at 9th December 2019
Date: 08/01/2020

Details: Please find detailed Meeting – 09.12.2019 – Minutes


Heading: Apartment Owners & Residents Meeting – Monday 9th December 2019
Date: 03/12/19

Details:  You are invited to a meeting of Apartment Owners and Residents at Highcross, to discuss the results of the Highcross Survey.

Venue:                     Conference Room, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN

Date & Time:           Monday 9th December 2019 at 6.30 pm.

In order that we might have an idea of numbers attending, we should be grateful if you would complete the form which has been circulated to all and return it to Compass Block Management, 13 Frederick Street, Birmingham, B1 3HE or Email: [email protected].  Thank you.


Heading: Urgent – No Smoking Policy
Date: 19/11/19

Details:  Please note that smoking is not permitted under any circumstances in any of the communal areas of the Quad Building. 

To do so is a breach of the lease and as such anyone failing to comply with this condition, will be charged with a breach of lease charge.

We would also encourage anyone who suspects drugs activity in the development, to contact the police.  The police advise that even though someone may be using drugs within their own premises, this does not make it legal.

We thank you for your urgent co-operation in this matter.


Heading: HIU – access required
Date: 29/10/19

Details: Letters are being sent out to all leaseholders and residents to advise that the contractor, Arron Lawrence of Netelect, will require access into your apartments.  He has been requested by the freeholder to carry out alterations to the HIU (boiler located in the apartments) as per the manufacturer’s instructions.

A timesheet will be located on the notice boards in each block for you to input your requested time slot.  Arron will require an estimated 15 – 20 minutes per apartment to carry out necessary works with the dates and times detailed below:-

Arcus – 12th November 2019 – 07:00 – 15:55

Bar – 13th November 2019 – 07:00 – 15:55

Circus – 14th November 2019 – 07:00  – 15:55

Quad – 15th November 2019 – 07:00 – 15:55

In the event that leaseholders / residents cannot provide access personally, the residential liaison Uriah Walters can hold keys.  If you wish to make this arrangement, please provide Uriah with a set of keys prior to the relevant date at the following address:-

Highcross Leicester, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN

Thanking you for your co-operation.


Heading: Lift not working
Date: 17/10/19

Details: We can confirm that Uriah has reported that the lift is not working at Circus.  This has been logged out under reference WO1106945.


Heading: Security Incident
Date: 18/03/19

Details: We have been advised on an incident which occurred on 17th March 2019 around 12.30pm.  A man and a woman were noted to be standing in the lobby on the first floor at Circus.  Later the couple were found to be in the downstairs lobby inside the front door with the man sitting on the floor.  The couple were approached to see if they needed any help.  They advised that they did not live at Circus or were even guests of any residents.  They advised that they had no money to get home and appeared to be either drunk or under the influence of drugs.  Highcross Security were called by which time the woman was found to be slumped on the ground.  Having managed to rouse the woman, security managed to persuade the couple to leave the building and the door was firmly shut behind them.  We have received reports that on several occasions the double doors with access to Free School Lane have been left open.  It may be that access is being gained via this entrance. 

We ask all residents to be extra vigilant in light of this incident.  Please ensure that all doors are shut behind you when entering and exiting the building.  If you do see that someone has left a door open can you please close.

Thanking you for your co-operation.


Heading: HIU Servicing
Details: With winter approaching we recommend that all leaseholders arrange their seasonal HIU servicing. This servicing reduces the risk of fault and downtime during the cold weather and should be carried out twice a year per manufacturer’s guidelines. Please visit for information on prices and booking.

Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.