IMPORTANT DEVELOPMENT ALERTS!

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To cancel: Either click the “opt-out” link on the emails sent or alternatively inform us through our contact page.

For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King


Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Leicester City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Highcross Summary of Results 2019
Highcross Summary of Results Nov 2019 across Arcus, Bar, Circus and Quad blocks.
Cleaning
All communal areas are cleaned once a month. The communal hallways are cleaned once a day. 
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Click here for details of your waste collection day. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Leicester City Council.
Click here to book a collection.

Please do not leave bulky items in the bin store as they will not be collected.

Replacement Fobs
To purchase a new fob, please click here to submit a request.
Price
Entrance Fob – £25.00 + VAT
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Apartment Owners & Residents Meeting – Monday 9th December 2019
Date: 03/12/19

Details:  You are invited to a meeting of Apartment Owners and Residents at Highcross, to discuss the results of the Highcross Survey.

Venue:                     Conference Room, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN

Date & Time:           Monday 9th December 2019 at 6.30 pm.

In order that we might have an idea of numbers attending, we should be grateful if you would complete the form which has been circulated to all and return it to Compass Block Management, 13 Frederick Street, Birmingham, B1 3HE or Email: Jason@compass-bm.co.uk.  Thank you.

_____________________________________________________________________________________________________________

Heading: Urgent – No Smoking Policy
Date: 19/11/19

Details:  Please note that smoking is not permitted under any circumstances in any of the communal areas of the Quad Building. 

To do so is a breach of the lease and as such anyone failing to comply with this condition, will be charged with a breach of lease charge.

We would also encourage anyone who suspects drugs activity in the development, to contact the police.  The police advise that even though someone may be using drugs within their own premises, this does not make it legal.

We thank you for your urgent co-operation in this matter.

_____________________________________________________________________________________________________________

Heading: HIU – access required
Date: 29/10/19

Details: Letters are being sent out to all leaseholders and residents to advise that the contractor, Arron Lawrence of Netelect, will require access into your apartments.  He has been requested by the freeholder to carry out alterations to the HIU (boiler located in the apartments) as per the manufacturer’s instructions.

A timesheet will be located on the notice boards in each block for you to input your requested time slot.  Arron will require an estimated 15 – 20 minutes per apartment to carry out necessary works with the dates and times detailed below:-

Arcus – 12th November 2019 – 07:00 – 15:55

Bar – 13th November 2019 – 07:00 – 15:55

Circus – 14th November 2019 – 07:00  – 15:55

Quad – 15th November 2019 – 07:00 – 15:55

In the event that leaseholders / residents cannot provide access personally, the residential liaison Uriah Walters can hold keys.  If you wish to make this arrangement, please provide Uriah with a set of keys prior to the relevant date at the following address:-

Highcross Leicester, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN

Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: Lift not working
Date: 17/10/19

Details: We can confirm that Uriah has reported that the lift is not working at Circus.  This has been logged out under reference WO1106945.

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Heading: Security Incident
Date: 18/03/19

Details: We have been advised on an incident which occurred on 17th March 2019 around 12.30pm.  A man and a woman were noted to be standing in the lobby on the first floor at Circus.  Later the couple were found to be in the downstairs lobby inside the front door with the man sitting on the floor.  The couple were approached to see if they needed any help.  They advised that they did not live at Circus or were even guests of any residents.  They advised that they had no money to get home and appeared to be either drunk or under the influence of drugs.  Highcross Security were called by which time the woman was found to be slumped on the ground.  Having managed to rouse the woman, security managed to persuade the couple to leave the building and the door was firmly shut behind them.  We have received reports that on several occasions the double doors with access to Free School Lane have been left open.  It may be that access is being gained via this entrance. 

We ask all residents to be extra vigilant in light of this incident.  Please ensure that all doors are shut behind you when entering and exiting the building.  If you do see that someone has left a door open can you please close.

Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: HIU Servicing
Date:
07/11/17
Details: With winter approaching we recommend that all leaseholders arrange their seasonal HIU servicing. This servicing reduces the risk of fault and downtime during the cold weather and should be carried out twice a year per manufacturer’s guidelines. Please visit www.highcrossmaintenance.co.uk for information on prices and booking.


Heading: Biannual Lighting Inspection
Date:
30/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.