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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the unit responsible. 
Click here to report a noise complaint 
For persistent noise complaints, please report to Bromsgrove District Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week. 
Your Handbook
Click here to download the Greenbox Handbook
Refuse & Recycling
Your waste and recycling is collected by Bromsgrove District Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Bromsgrove District Council.
To book a collection call 01527 881 188
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once a month from October to February and once a fortnight from March to September. 

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: External Lights & Flooding
Date: 05/12/19
Details:
We have been advised that a new pump is required for the basement following the issue they have identified with flooding.  They will replace the pump and then address the issues with the lights.

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Heading: External Lights
Date: 04/12/19
Details:
Contractors have been on site. They have identified flooding in one of the key areas so have to address first before addressing the electrical side for the lighting. Obviously once the flooding is all soaked up and the area dried then they will sort out the electrical side.

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Heading: Waste Disposal
Date: 02/09/19
Details:
Circulars are being sent out reminding all occupants to dispose of their rubbish correctly.  Waste should not be dumped on top of the bins or on the floor of the bin store area.  A letter from Bromsgrove District Council is attached to the circular outlining the difficulties the Council are experiencing. 

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Heading: Car Parking
Date: 03/07/19
Details: A reminder that you must ensure that you and / or your visitors only park within the allocated parking spaces for your company.  Failure to comply will result in breach of lease charges being incurred.

We have also been in contact with the Council in relation to the parking on the main road given that vehicles are being parked up close to the entrance to Greenbox and making it difficult to access the car park.  We have been advised by the Council that unfortunately there are no parking restrictions in place.  They have advised though that if you do experience any problems with vehicles causing an obstruction then you must contact the police.

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Heading: Bin Store
Date: 10/06/19

Details: Please note that the bin men WILL NOT collect rubbish that is dumped outside of the paladins provided.  Please ensure that all rubbish is disposed of correctly.  If the paladins are full or there is any issue with the rubbish collection, please do not hesitate to report via our online maintenance reporting system.  If we do become aware of anyone that is disposing of rubbish incorrectly then charges will be incurred by that company.  Thanking you for your co-operation.

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Heading: Car Parking
Date: 08/05/19

Details: Further to our recent circular, we understand that there are still issues with occupants not parking correctly.  If this situation persists, we will be look to introduce parking enforcement measures.  Should we also become aware of “offenders” then breach of lease charges will be incurred.

You and your visitors must not park in any space that is not allocated to your office

You and your visitors must not park anywhere on the estate roadway shown hatched in black on the site plan overleaf as this can obstruct other vehicles, especially the Emergency Services, from safely accessing all parts of the estate. Whilst this restriction applies to the whole of the estate roadway, it specifically applies to that part of the roadway by Offices 10 & 18 which has been clearly marked out as “No Parking”.

Please note also that only blue badge holders are permitted to park in the disabled bays.

In the event that your allocated spaces are full then you and your visitors must make alternative arrangements off site to park.

Thanking you for your cooperation in this matter.

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Heading: Car Parking
Date: 05/04/19

Details: Circulars are being sent out to remind all occupiers that you are only allowed to park cars in the parking spaces specifically allocated to your office.  You must not park in any space that is not allocated to you.  You must also not park anywhere on the estate roadway as this can obstruct other vehicles, especially the Emergency Services, from safely accessing all parts of the estate.  Whilst this restriction applies to the whole of the estate roadway, it specifically applies to that part of the roadway by Offices 10 and 18 which has been clearly marked out as “No Parking”.  Occupiers must not also park in the designated “disabled bays” unless they hold a blue badge.

We have no wish to introduce parking enforcement measures, but if the situation does not improve, we may have no alternative but to do so.  We thank you for your co-operation in this matter and trust that from now on you will only park in your allocated parking spaces and nowhere else on the estate.

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Heading: Bins and Waste
Date: 14/03/19

Details: We understand that the rubbish is building up and we have made contact with Bromsgrove Council about the situation.  They will arrange to meet with Compass Block Management about the situation but have commented that on some occasions they have attended to find that rubbish has been dumped outside of the bins when the bins are empty.  Please note that the Council will not collect rubbish outside of the bins.  We understand that this may be as a result of fly tipping and again this is an issue being addressed.  In the meantime, we have instructed an independent cleaning company to attend to clear up around the bins and make good the bin area whilst the matter is being addressed.

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Heading: Bins
Date:
07/08/18
Details: We have been contacted by the Waste Management Dept of the Council to ask all to ensure that sacks of rubbish are placed inside the bins as they are experiencing issues with sacks blocking access to the bins themselves with the bins still having space inside. Thank you.


Heading: Bins
Date:
16/07/18
Details: We understand that the bins have not been collected. We have been in touch with the Council to find out the position and they have confirmed that collection will be resumed.


Heading: Bins & Tree Branch Overhangs
Date:
26/06/18
Details: Contractors have tidied up some cardboard that had been left around the paladins and emptied the cigarette bins. They have also been instructed to cut down the tree branches that hang over the bin store.


Heading: Update on block drains / overspill from manhole
Date:
25/04/18
Details: Severn Trent Water have been in attendance to clear main blockage and also further blockage located via manhole on Greenbox car park. Severn Trent report that they found a large build up of wipes. Please ensure that wipes and paper towels are disposed of in bins and not placed down the toilets. Thanking you for your co-operation.


Heading: Sewer issue from manhole
Date:
18/04/18
Details: Contractors have been on site following reports that one of the manholes is leaking sewerage (coming up via bay 46). The contractors have also checked with the site opposite who confirmed that they were experiencing the same problems. Contractors believe this is a main sewerage pipe issue and therefore Severn Trent Water have been contacted to attend.


Heading: Window Cleaning
Date:
29/03/18
Details: Following reports about the condition of the windows, the owner of the cleaning company will be coming out to take a look at the situation. The cleaning company used do use a “reach and wash” facility and are currently scheduled to attend 4 times a year.


Heading: Slabs
Date:
21/03/18
Details: A contractor is coming out Thursday morning (22nd March 2018) to address the issue with the slabs following recent works to the slabs.


Heading: Pedestrian Gate
Date:
14/03/18
Details: There is currently an issue with the pedestrian gate. Contractors have been booked to attend to this.


Heading: For Sale Board
Date:
14/03/18
Details: Contractors have been instructed to remove the “for sale” board located on the side of the building.


Heading: Bin Store Clean
Date:
14/03/18
Details: Cleaning contractors have been booked to attend to clean the bin store area.


Heading: Car Park Gates
Date:
05/03/18
Details: The contractors attended on Thursday 1st March 2018. The one motor is not working to full capacity. As such, the contractors have left the gates in the open position and will be re-attending for further works.


Heading: Car Park Gates
Date:
01/03/18
Details: We are aware that unfortunately the car park gates are not operating properly. We have booked a contractor to attend as a matter of urgency.


Heading: Red Bins
Date:
28/02/18
Details: Please do not use the red bins that are located in the bin area as these belong to the previous waste supplier. Rubbish will not be emptied from these bins. We have asked the previous waste supplier to remove.


Heading: Rubbish Collection
Date:
27/02/18
Details: To confirm that rubbish will be collected every Friday weekly. The collection will usually be between 8.00am to 8.30am by Bromsgrove District Council. The bins provided are all general waste bins so no sorting is required. Please dispose of your rubbish in black bags and put then into the bins provided. The following items should not be put into the bins and you must speak with the Council direct about arranging their disposal: plasterboard, asbestos, toxic/non toxic chemicals, MDF, sawdust, paint, oil, office furniture (chairs, desks, cabinets and so forth).


Heading: Bins – further update
Date:
21/02/18
Details: We have received confirmation from Bromsgrove District Council following a meeting on site yesterday with our Property Manager, that they are starting rubbish collections from today.


Heading: Bins – further update
Date:
20/02/18
Details: We have received confirmation from the Council that they will be meeting our Property Manager on site this afternoon and are looking to start rubbish collections immediately.


Heading: Bins
Date:
20/02/18
Details: We are of the ongoing issue with the bins at Greenbox. We have been regularly chasing the Council to find out what the position is here as we were advised that they would commence collections from the end of January 2018. We note that the bin area is overflowing and we have instructed a cleaning company to clear round the bins in the meantime. We will continue to chase up the Council.


Heading: Pavement Jet Wash
Date:
27/11/17
Details: The slope leading up to the front door of the offices was jet washed over the weekend to remove a layer of slime and make safe the walkway which was becoming slippery.


Heading: Periodic Fire Alarm Maintenance
Date:
17/11/17
Details: The periodic fire alarm maintenance will be carried out today, there will be minimal disruption to residents.