Magdala Road


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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660. All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Rough Sleepers and Antisocial Behaviour

Please report any rough sleepers or antisocial behaviour immediately to the Police via 101.

Your Property Contact is Catherine Fallon


Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm Monday to Thursday, 9.00am and 5.00pm on Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
The window cleaning is carried out quarterly
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to your local council
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Fire Safety Plan
Please find copy

Fire Safety Plan

Your Handbook
Please click here to request a copy of the Handbook.
If you are not happy with our services, you can read more about how we handle complaints in our COMPLAINTS PROCEDURE FOR BLOCK MANAGEMENT 2022
Refuse & Recycling
Click here for information about your waste collection service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Rushcliffe Borough Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fire please contact the emergency services on 999
Grounds Maintenance
Grounds maintenance is carried out as and when required
Fees and Charges
Please click here to request a copy of the COMPASS BLOCK MANAGEMENT FEES AND CHARGES 2023
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.



Heading: Overflowing bins in communal area & recycling
Date: 10/02/2022

Details: Despite repeated reminders and circulars, some residents are still not disposing of their rubbish correctly.  This is causing major issues with rubbish overflowing into the communal areas. 

Recycling – we have received complaints from the Council regarding problems with the recycling.  They advise that the bins are constantly “contaminated” with residents disposing rubbish incorrectly such as putting plastic bags in the recycling bins!  The Council have advised that they will make a collection on this occasion, however, if the problems persist they will not look to take and this will result in both breach of lease charges and clean up charges being incurred by residents.


Heading: AM Power – Supplier At Risk
Date: 19/10/2021

Details: In light of recent news about energy providers, please find an announcement received from Ginger Energy in relation to AM Power – AM Power – Supplier At Risk


Heading: Clean Up of Bin Store
Date: 24/02/2021

Details:Unfortunately, despite circulars being sent out in the past and updates via the website, it seems that some residents just ignore simple waste disposal instructions.

The bin men WILL NOT collect any rubbish that is outside of the bins (so with people placing bags of rubbish on the top of bins or dumping on the bin store floor then this rubbish will NOT BE COLLECTED). Furthermore, the bin men WILL NOT REMOVE THE BINS FOR EMPTYING IF THE ACCESS IS BLOCKED – which currently it is so hence no collection.

Due to the build up of mess in the bin store, we have had to instruct cleaning contractors to attend to clean up which means further costs for the property owners.  We cannot stress enough that waste should be disposed of correctly in the bins provided to avoid delays with bin collections, further clean up costs and not to mention the health risks which will be created.

Should we become aware of anyone dumping their rubbish outside of the bins (including rubbish dumped on top of the bin lids) or on the bin store floor, then breach of lease charges and clean up charges will be incurred by those concerned.


Heading: Fire Safety for the Home
Date: 09/02/2021

Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS


Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021

Details: The Vales – 20 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 18 January 2021

w/c Monday 15 February 2021

w/c Monday 15 March 2021

w/c Monday 29 March 2021

w/c Monday 12 April 2021

w/c Monday 26 April 2021

w/c Monday 17 May 2021

w/c Monday 31 May 2021

w/c Monday 14 June 2021

w/c Monday 28 June 2021

w/c Monday 12 July 2021

w/c Monday 26 July 2021

w/c Monday 16 August 2021

w/c Monday 30 August 2021

w/c Monday 13 September 2021

w/c Monday 27 September 2021

w/c Monday 11 October 2021

w/c Monday 25 October 2021

w/c Monday 15 November 2021

w/c Monday 15 December 2021

Regards Michael Ayres Ltd”


Heading: Packaging for High Chair
Date: 24/11/2020

Details: Can the person responsible for disposing of what appears to be packaging for a baby’s high chair on 22nd November 2020 please contact Compass Block Management immediately on 0121 236 5757.


Heading: Floodlight in Car Park
Date: 18/11/2020

Details: Contractor has been booked out to attend to the floodlight in the car park (behind Wharf Gardens Nos 1, 3, 5, 7 and 9 which is not working properly.


Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020


Heading: Wasp Nests
Date: 19/08/2020

Details: Midland Pest Control have been out to treat 2 large wasp nests in the laurel (located by 22 – 32 Wharf Gardens).  Please be careful as although treated, the nests may remain active for a while.  We have updated the gardeners so as not to touch the laurel hedge for a week as recommended by Midland Pest Control.


Heading: Cleaning
Date: 31/07/2020

Details: The cleaning contractor will be on annual leave from today until Sunday 9th August 2020.  Cleaning services will resume upon their return.


Heading: Bin Store
Date: 27/05/2020

Details: Despite repeated reminders and circulars, some residents are still not disposing of their rubbish correctly.  This is causing major issues and caused the bin men to refuse to empty the bins!  Rubbish is only to be disposed of in the bins provided and NOT LEFT ON THE BIN STORE FLOOR!!  Residents are responsible for disposing of bulky items themselves by either getting in touch with the Council or taking to the local tip themselves.  Residents found to be just dumping their rubbish outside of the bins WILL incur breach of lease charges.


Heading: Access Issues
Date: 13/05/2020

Details: The bin men have been unable to attend today due to a vehicle blocking access.  Please ensure you only park in the spaces provided and do not block or hinder access for others.


Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020


If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to


Heading: Coronavirus (COVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected].  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.


Heading: Coronavirus (COVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.


Heading: Car Park Allocation
Date: 10/01/2020

Details: Please be advised, you are to only park in your designated parking space which is clearly shown in your Lease or Deed. 

You must park your car within the lines of your car parking space and you may not park in any other space or on any other part of the property at any time.

You must make sure that you do not prohibit others from parking in their space at any time.

Please note that breach of Lease / Deed charges may be incurred if you do not park correctly.

Thank you for your co-operation.


Heading: Security Issue
Date: 10/01/2020

Details: Despite regular reminders, it appears that someone is still regularly leaving the front door on the latch.  This must stop immediately!



For owners with tenants in situ, please ensure that this is relayed immediately to your tenants as you are responsible for your tenants adhering to the Terms & Conditions of your Lease.

If anyone becomes aware of residents leaving the door on the latch, please report the apartment number concerned in confidence to Compass Block Management via our online reporting system.

Thank you for your urgent cooperation.


Heading: Security Issue & Waste Disposal


Please note that under no circumstances should the front door be kept on the latch.   We have received a number of reports that someone is doing this.  Should we become aware of the residents that are doing this then breach of lease charges will be incurred as this is jeopardising the security and insurance of the building.


Further to our circular in August 2019, we are aware that some residents are ignoring requests to use the bin store correctly.  All rubbish is to be disposed of correctly in the bins provided.  There appears to be a real issue with bulky items being dumped in and around the residential bins, contaminated items being dumped and bags just left on the floor.  The bin men will not take way this rubbish.

Please would all residents be considerate to those paying the service charge for this development, not to mention the health risks this can cause for all.

Please note that all tenants, landlords/leaseholders are being contacted in this regard in order that this matter may urgently be resolved.  If owners experience any further problems or are aware of residents not adhering to the regulations, then please do not hesitate to report via our online maintenance system (

Thank you for your cooperation.


Heading: Waste Disposal
We have been informed again by Rushcliffe Borough Council that they WILL NOT EMPTY THE RECYCLING BINS IF THEY ARE CONTAMINATED.

This appears to be a real issue where bulky items are being dumped in and around the residential bins and contaminated items are being dumped into the bins.

We would like to remind all residents that the disposal of bulky items and emptying recycling bins due to being contaminated is not included in the waste collection service and a fee is raised by the agents of the Local Authority in order to remove.   

Residents are responsible for arranging and paying for their own collection should they wish to dispose of bulky items. When bulky items are left on the premises, we are forced to arrange a collection on the residents’ behalf, the fee for which is added to the annual service charge.

Please would all residents be considerate to those paying the service charge for this development, not to mention the health risks this can cause for all.

Please note that all tenants, landlords/leaseholders are being contacted in this regard in order that this matter may urgently be resolved.  Circulars are being sent out to all about the recycling bins and how to use.  If owners experience any further problems or are aware of residents not adhering to the regulations, then please do not hesitate to report via our online maintenance system (  Thank you for your cooperation.


Heading: Bikes in Storage
We have several dilapidated bikes in storage.  If any bikes belong to you, please contact the Property Manager, Jason King, urgently on 07969 458 669.  Thank you.


Heading: Cleaning
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.


Heading: Door Security
Date: 15/04/19

Details: Further to our circular back in July 2018, this is another reminder to all to ensure that the doors are closed firmly behind you on entering and exiting the building.  Under no circumstances, should the doors be put on the latch or left open.  This is to maximise security of the building and to ensure that the building is insured.  For all leaseholders with tenants in situ, can you please remind your tenants not to put the door on the latch or leave open as we have received several reports that some residents are doing this.  Thank you for your co-operation.