IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Compass Maintenance Contact is Judy Wyatt
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Window cleaning is scheduled to take place as follows:-
28th May 2020
30th July 2020
24th September 2020
26th November 2020
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned once a fortnight.
We are busy preparing your handbook and this will be available to download soon.
Coronavirus Useful Website Links
Please see below useful website links:-
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Your refuse and recycling is collected by Wychavon District Council.on alternate Mondays.
Click here for more information about the service including collection days.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Wychavon District Council.
Please do not leave bulky items in the bin store as they will not be collected.
Please use the online prompt “report a problem within your development” to order a replacement key. Thank you.
Please click here to request a share certificate.
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds maintenance is carried out twice a month from March to October and once a month from November to February.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Stair Tread
Details: We have received a report that the stair tread has come away from the top internal step in the rear block. Contractors have been instructed to attend.
Heading: Coronavirus (CORVID19) – ISOLATION
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
Heading: Coronavirus (CORVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email email@example.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
Heading: Coronavirus (CORVID19)
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding CORVID-19, please visit: –
As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Heading: Car Parking
Details: A reminder again to all residents that you are only permitted to park one car in the parking space as allocated to your apartment. For owners with tenants in situ, please ensure that you relay the correct car parking space allocation to them and parking conditions at Pippins Court. Please note breach of lease charges will be incurred if residents fail to park correctly.
Heading: Car Parking
Details: It has unfortunately been brought to our attention through complaints received that certain apartment residents are regularly parking more than one car on the car park at Pippins Court.
Under the terms of your Leases you all have the right to park one car in the parking space allocated with your flat.
You also have the right as per the Second Schedule (Included Rights) to make use of the visitor parking spaces as per clause 9 therein which states: –
The right for the Tenant’s licensees invitees and all persons authorized by the Tenant (in common with all other persons entitles to the like right) at all times and for all purposes in connection with the use and enjoyment of the Premises and subject to such additional regulations as the Landlord or the Managers may make from time to time to use the Visitor Parking Spaces for the parking of one private motor vehicle in roadworthy condition only and not further or otherwise for a continuous period of no more than 24 hours subject to that same vehicle not being able to return to the Estate for 7 days.
The pertinent wording within this clause has been underlined.
As you are doubtless aware, car parking at Pippins Court essentially operates on the basis of trust, which means that everyone needs to observe the terms of their Leases and therefore you must only park in your allocated space, not use the visitor parking spaces to park additional cars on a regular basis and, under no circumstances whatsoever, park a car in any space allocated to another apartment.
Please be advised that if we continue to receive complaints regarding car parking at Pippins Court then we will have to consider taking action to enforce the terms of your Leases.
Thanks you for your co-operation in this matter.
Heading: Gutter Clean
Details: Please be advised that contractors are booked to clean the gutterings on 31st January 2020.
Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us.
Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.
We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-
- Plumbing below sinks, dishwashers, washing machines and toilets
- Beneath kitchen units by removing the kick panels
- Seals around kitchen splashbacks and taps
- Checking the airing cupboard to view hot water cylinders / boilers and other connections
- Seals around the joints between tiles and baths or showers
When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity.
To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments. Please forward Annual Certificates to firstname.lastname@example.org to confirm that hot water cylinders and boilers are being serviced and maintained.
Thanking you for your co-operation.
Heading: Fire Alarm Test – Tuesday 10th December 2019
Details: Please note that Netelect, supervised by Compass Block Management, will be at Pippins Court from 8.00am on Tuesday 10th December 2019 to carry out a service and test of the fire alarm system. The alarm may sound briefly at intervals during the morning, but this will be no cause for concern.
In order to fully complete the service and test we would like to gain access to the detectors that are located in your apartment and under-croft storeroom and should therefore be grateful if you would contact Jeremy Chick at email@example.com or on 0121 236 5757 (option 2) to confirm access. Thank you for your co-operation in this matter.
Heading: Wall Heater & Lighting
Details: Contractors have been instructed to attend to the wall heater hanging off the wall in Block 1 – 4, lobby area and also the 2 lights on the top floor.
Heading: Window Cleaning
Details: We understand that unfortunately the window cleaning did not go ahead yesterday as scheduled. We have sent a chaser to the cleaning company to find out when they will be attending and will keep you updated.
Heading: Fire Alarm Test – Friday 14th June 2019
Details: Please note that Netelect will be at Pippins Court from 8.00am on Friday 14th June 2019 to carry out a service and test of the fire alarm system. The alarm may sound briefly at intervals during the morning, but this will be no cause for concern. In order to fully complete the service and test we would like to gain access to the detectors that are located in your apartment and under-croft storeroom and should therefore be grateful if you would contact Jeremy Chick at firstname.lastname@example.org or on 0121 236 5757 (option 2) to confirm access. Thank you for your co-operation in this matter.
Heading: Fire Door
Details: Contractors have been booked to attend to one of the fire doors where there is an issue with the lever arm.
Heading: Under-croft Store Room Lighting
Details: It has been brought to our attention that lighting in some of the under-croft store rooms is permanently on. Obviously, this is a waste of electricity and we therefore request that you please check your under-croft store room and make sure that the lighting there is working properly. If you have any queries, please contact Jeremy Chick either on 0121 236 5757 (option 2) or at email@example.com. Thank you.
Heading: Bin Store – User Guide
Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –
- Ensure that all general rubbish is in properly sealed bin bags.
- Place all your rubbish in either a paladin or the appropriate recycling bin.
The bin men will not remove any rubbish that is not in a paladin or recycling bin and will not empty any paladin or recycling bin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store, so please do not leave anything on the floor in the bin store.
- Do not overfill a paladin when there are other paladins with space in them.
- When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin or recycling bin.
With particular regard to the recycling bins: –
- Please make sure that you put the right recycling items in the right recycling bin. If a recycling bin is contaminated it will only be emptied if an additional decontamination charge is paid.
- If the recycling bins are all full then you must put your recycling in to one of the general waste paladins. Do not leave any recycling items on the floor as they will not be taken away.
- If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to www.wychavon.gov.uk and click on Bin & Refuse Enquiries for advice.
Thank you for your co-operation in this matter.
Heading: Communal Gate
Details: Contractors have been booked to attend to fix the ramp gates so that the lock engages when it closes.
Heading: Window Cleaning Schedule
Details: Window cleaning at Pippins Court is now scheduled for the following dates: –
30th January 2019
27th March 2019
29th May 2019
31th July 2019
25th September 2019
27th November 2019
If you have any comments to make regarding the window cleaning, we would ask that you contact us as soon as possible after the date of the window clean.
Obviously these dates may be subject to variation because of adverse weather conditions and the suchlike, but we will keep you advised of any such changes.
Heading: Render Work
Details: Weather permitting, contractors will be attending to the cracked rendering next week (w/c 22/10/18).
Heading: Window Cleaning
Details: To confirm that the window cleaning due last Friday 27th July 2018 will be carried out today.
Heading: Update on Issues with BBC Channels and Freeview
Details: We have received an update from the engineer to advise that they have been in attendance and they have ordered parts to complete the repairs. We will keep you updated.
Heading: Issues with BBC Channels and Freeview
Details: We understand that a number of residents are experiencing problems with receiving BBC channels and Freeview. We have booked out an engineer to attend to the issue.
Heading: Gutter Clean & Window Cleaning
Details: The window clean that was scheduled for 24th November has now been put back to 1st December when the contractor will also carry out the annual gutter clean.
Heading: Cleaning Schedule
Details: Further to our circular of 19th October we confirm that the clear majority of those of you who expressed an opinion are happy to continue with fortnightly cleaning. Fortnightly cleaning will continue, though the matter will remain under review with winter approaching.