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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King


Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Derby City Council by clicking here.

 

Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week on Tuesday/Wednesday. 
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Please subscribe to development alerts to receive a digital copy of your handbook.
Refuse & Recycling
Your waste is collected on Tuesdays. 
Click here for more information about the service. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Derby City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs and Keys
You can purchase a replacement fob from KC Automation. Please send your request to info@kcautomation.co.uk.
Please include the name of your development in the subject line.
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to View our Fees and Charges

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Noise
Date: 26/03/2020
Details:
A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise, especially during the day with more people having to work from home / being at home during this difficult period.  Persistent noise issues may be reported to the local Council who will take action against those causing noise issues.  Breach of lease charges will also be incurred by property owners if excessive or loud noise is coming from their property.

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Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com.  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Bin Store
Date:
 17/01/2020
Details: We have been advised by the Council that they have organised for the bins to emptied today.  Please also click on the following link for more information about recycling provided by the Council CDT19-099 Communal Recycling Information_A5 leaflet.from Council.January 2020

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Heading: Using the Bin Store
Date:
 15/01/2020
Details: 
When using the bin store we should be grateful if you would follow these simple rules: –

  • Ensure that all rubbish is in a properly sealed in bin bag.
  • Ensure that all rubbish is put in to one of the paladins and not left on the floor for somebody else to clear away. Please note that the bin men will not take away any rubbish that is not in a paladin.
  • Do not overfill the paladins.
  • When disposing of cardboard boxes, please collapse them before putting them in to a paladin.
  • Use the blue bin to recycle items such as:-

          Paper and cardboard (including envelopes and magazines)

          Food tins and drink cans

          Plastic bottles, pots, tubs and trays (wash, squash and pop the lids back on)

          Glass bottles and jars

          Food and drink cartons

          Aerosols

You can find a full list of items that can be recycled by logging onto https://www.derby.gov.uk/environment-and-planning/recycling-rubbish-and-waste/a-z/

  • If you have any bulky items that will not go in to a paladin, such as furniture, please contact Derby City Council www.derby.gov.uk (tel: 01332 786968)

Please dispose of your rubbish with care otherwise the bin store will only become an unpleasant place to use and an attraction to vermin.

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Heading: Bin Collections
Date:
 06/01/2020
Details:
We have been onto the Council about the lack of bin collections over the last couple of weeks.  We have been advised that due to closures over the Christmas period, there have been some missed collections.  We are advised that the general waste collection for Radbourne Court is scheduled for 7th January 2020.

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Heading: Using the Bin Store
Date:
 20/08/19
Details: 
Despite sending out reminders and updating the website, we are aware that some residents are still leaving rubbish and refuse bags on the floor rather than placing in the bins provided. 

When using the bin store we should be grateful if you would follow these rules: –

  • Ensure that all rubbish is in a properly sealed in bin bag.
  • Ensure that all rubbish is put in to one of the paladins and not left on the floor for somebody else to clear away. Please note that the bin men will not take away any rubbish that is not in a paladin.
  • Do not overfill the paladin closest to the door when other paladins have plenty of room in them.
  • When disposing of cardboard boxes, please collapse them before putting them in to a paladin.
  • If you have any bulky items that will not go in to a paladin, such as furniture, please contact One Derby One Council on Telephone 0333 200 6981, who operate a waste collection service.
  • If it is identified from the rubbish who has dumped on the floor instead of using the bins provided then a breach of lease charge will be applied to the account of the property owner.

Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: Cleaning
Date:
 19/07/19
Details:
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

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Heading: Car Parking Spaces
Date:
 13/0619
Details:
Please note that cars are only to be parked within your allocated and designated car parking space.  We have received several reports that residents and their visitors are parking not only in other residents’ spaces but also parking up in unallocated areas.  Not only is this causing issues for neighbours but is a breach of the lease.  Should we become aware of anyone who is not using the car park correctly then breach of lease charges will be incurred by them.  Thanking you for your co-operation.

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Heading: Issue with Intercom
Date:
 11/04/19
Details: 
Further to the issues with the intercom system at Radbourne Gate, a contractor will be on site on Wednesday 24th April 2019.  The contractor will be Arron Lawrence of Netelect Engineering Services.  He will require access to all properties on Wednesday 24th April 2019.  For owners with tenants in situ, please liaise with your tenants to provide access.  In the event that access cannot be provided on 24th April 2019, please contact Arron before 24th April 2019 on 0800 669 6490 or mobile: 07970 132220.  Thanking you for your co-operation.

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Heading: Roof Repairs
Date:
 05/03/19
Details:
Roof repairs are due to be undertaken at the development on Monday 11th March 2019.  Can we ask that residents who use car parking spaces 38, 40 and 50 do not use these spaces on Monday 11th March 2019.   This is so that a cherry picker may be put in place to gain access to the roof for the repairs to be undertaken.  Thanking you for your co-operation in this matter.

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Heading: Using the Bin Store
Date:
11/01/19
Details:
As some residents are leaving rubbish and refuse bags on the floor rather than placing in the bins provided, we have had to incorporate the services of pest control to assist with the issue being experienced with rats.

When using the bin store we should be grateful if you would follow these rules: –

• Ensure that all rubbish is in a properly sealed in bin bag.
• Ensure that all rubbish is put in to one of the paladins and not left on the floor for somebody else to clear away. Please note that the bin men will not take away any rubbish that is not in a paladin.
• Do not overfill the paladin closest to the door when other paladins have plenty of room in them.
• When disposing of cardboard boxes, please collapse them before putting them in to a paladin.
• If you have any bulky items that will not go in to a paladin, such as furniture, please contact One Derby One Council on Telephone 0333 200 6981, who operate a waste collection service.
• If it is identified from the rubbish who has dumped on the floor instead of using the bins provided then a breach of lease charge will be applied to the account of the property owner.

Thanking you for your co-operation.


Heading:Car Parking
Date:
30/04/18
Details:
A reminder that owners are to park their vehicles only in their allocated spaces. Please do not park outside of these spaces or in someone else’s parking space – thanking you for your co-operation.


Heading: Biannual Lighting Inspection
Date:
23/10/17
Details:
The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.