NOTICE BOARD

Heading: Garden Maintenance
Date: 29/04/2022
Details: Please be advised that the scheduled garden visit today will be carried out 2nd May 2022 – Bank Holiday Monday.

________________________________________________________________________________________________________________

Heading: Vehicular Gates
Date: 04/04/2022
Details: The engineer has been booked to complete the repairs to the gate way on Tuesday 5^th April 2022 and should be onsite around 9:15am.

________________________________________________________________________________________________________________

Heading: Vehicular Gates
Date: 10/02/2022
Details: The gate engineer will be attending this afternoon to test the gateway.  Unfortunately, we are advised he will not be able to leave the gate working as they will have to order at least one replacement manual release lock to be able to recommission it.

________________________________________________________________________________________________________________

Heading: Vehicular Gates
Date: 07/01/2022
Details:  Please be advised that the gates will be turned back to being fully operational on Monday 17th January 2022.  If anyone does not have a car park remote, you can purchase from KC Automation. Please send your request to [email protected].  Please include the name of your development in the subject line.

________________________________________________________________________________________________________________

Heading: Vehicular Gates
Date: 13/12/2021
Details: The engineer will be attending to the gates on Wednesday 15th December 2021.  Please note that the gates have been left open due to someone tampering with the gates, resulting in unnecessary call outs.

________________________________________________________________________________________________________________

Heading: Vehicular Gates
Date: 19/10/2021
Details: Please do not put tape on the sensors to keep the gates in the open position.  If you require a working fob you can purchase from KC Automation.  Please send your request to [email protected] (please include the name of the development in the subject line).  Thank you.

________________________________________________________________________________________________________________

Heading: Aerial / TV Signals
Date: 01/06/2021
Details: We have been advised that Freeview is being gradually phased out and is no longer fully supported.  As such, if a new TV is installed or a retune is carried out on an existing TV, channels may not be available. In addition, Sky Q is not an option unless the system has been upgraded.  The best action is to use broadband.

________________________________________________________________________________________________________________

Heading: Damage to Post Boxes and Stolen Post
Date: 25/03/2021
Details: We have received reports about post being taken from the post boxes, including an incident whereby one of the post boxes has been significantly damaged – someone has literally ripped the postbox door open to gain access.  Whilst the police have been contacted, if anyone has witnessed anything or has any useful information about this situation, please report in confidence to [email protected].  Any information would be greatly appreciated.  Thank you.

________________________________________________________________________________________________________________

Heading: For Sale Boards and To Let Boards
Date: 16/03/2021
Details: A reminder to property owners that when instructing agencies to market your properties for sale or to let that boards are not to be erected on site by the agency.  Please reiterate this to your chosen agency.  We will be in touch with Professional Properties who currently have a board in place asking them to remove immediately.

________________________________________________________________________________________________________________

Heading: Fire Safety for the Home
Date: 09/02/2021
Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS

________________________________________________________________________________________________________________

Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021
Details: Radbourne Gate – 20 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 11 January 2021

w/c Monday 8 February 2021

w/c Monday 15 March 2021

w/c Monday 22 March 2021

w/c Monday 5 April 2021

w/c Monday 19 April 2021

w/c Monday 10 May 2021

w/c Monday 24 May 2021

w/c Monday 7 June 2021

w/c Monday 21 June 201

w/c Monday 5 July 2021

w/c Monday 19 July 2021

w/c Monday 9 August 2021

w/c Monday 23 August 2021

w/c Monday 6 September 2021

w/c Monday 20 September 2021

w/c Monday 4 October 2021

w/c Monday 18 October 2021

w/c Monday 8 November 2021

w/c Monday 6 December 2021

Regards Michael Ayres Ltd”

________________________________________________________________________________________________________________

Heading: Gates
Date: 06/11/2020
Details: Following an issue with one of the cables, the contractors have repaired the gates.

_____________________________________________________________________________________________________________

Heading: Gates
Date: 05/11/2020
Details: Contractors have been instructed to attend to the electric gate which is half open / half closed.

_____________________________________________________________________________________________________________

Heading: Fire Safety for the Home
Date: 14/10/2020
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

_____________________________________________________________________________________________________________

Heading: Storage of Items in Communal Areas, Corridors & Hallways
Date: 14/08/2020
Details: Please remove the bikes, cardboard boxes and other items that are currently stored in the communal areas immediately.  Items should not be stored in the communal areas and hallways – to do so is a breach of lease and breach of Fire Risk Assessment.  This can invalidate the buildings insurance and poses a serious health & safety risk for all occupants.

Breach of lease charges will be incurred by those found to be storing items in the communal areas, corridors and hallways.

_____________________________________________________________________________________________________________

Heading: Bins
Date: 14/08/2020
Details: A further reminder that rubbish should only be disposed of in the bins provided and not dumped outside of the bins provided.  You are paying for refuse collection as part of your Council Tax bill that you pay direct to the Council.  Please use this service to avoid incurring further clean up costs.  

Additional clean up costs, pest control charges and breach of lease charges will be incurred if rubbish is not disposed of correctly.

_____________________________________________________________________________________________________________

Heading: For Sale Boards and To Let Boards
Date: 14/08/2020
Details: A reminder to property owners that when instructing agencies to market your properties for sale or to let that boards are not to be erected on site by the agency.  Please reiterate this to your chosen agency.  We have been in contact with all the agencies who currently have boards in place asking them to remove immediately.

_____________________________________________________________________________________________________________

Heading: Cleaning
Date: 31/07/2020
Details: The cleaning contractor will be on annual leave from today until Sunday 9th August 2020.  Cleaning services will resume upon their return.

_____________________________________________________________________________________________________________

Heading: Bins
Date: 18/05/2020
Details: Rubbish should only be disposed of in the bins provided and not dumped on the bin store floor.  The bins have only just been collected and yet some residents have dumped their rubbish outside of the empty bins.  The bin men WILL NOT TAKE rubbish outside of the bins and will refuse to take the bins if access is blocked.

You are paying for refuse collections as part of your Council Tax bill.  If you believe that a bin collection has been missed – please contact the Council direct. 

As you are already paying for refuse collections as part of your Council Tax bill, please dispose of your rubbish correctly in the bins provided.  This will avoid you incurring further charges if the Management Company have to instruct cleaners to clean up the mess and rubbish left outside of the bins and pest control charges for the vermin the rubbish will attract.

_____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020
Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

• rubbish should only be placed outside of your apartment door at a specific time for collection.
• that whoever is picking up the rubbish should be properly protected.
• that all rubbish must be double bagged.
• rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
____________________________________________________________________________________________________________

Heading: Noise
Date: 26/03/2020
Details: A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise, especially during the day with more people having to work from home / being at home during this difficult period.  Persistent noise issues may be reported to the local Council who will take action against those causing noise issues.  Breach of lease charges will also be incurred by property owners if excessive or loud noise is coming from their property.

_____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected].  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

_____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19)
Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

_____________________________________________________________________________________________________________

Heading: Bin Store
Date: 17/01/2020
Details: We have been advised by the Council that they have organised for the bins to emptied today.  Please also click on the following link for more information about recycling provided by the Council CDT19-099 Communal Recycling Information_A5 leaflet.from Council.January 2020

_____________________________________________________________________________________________________________

Heading: Using the Bin Store
Date: 15/01/2020
Details: When using the bin store we should be grateful if you would follow these simple rules: –

• Ensure that all rubbish is in a properly sealed in bin bag.
• Ensure that all rubbish is put in to one of the paladins and not left on the floor for somebody else to clear away. Please note that the bin men will not take away any rubbish that is not in a paladin.
• Do not overfill the paladins.
• When disposing of cardboard boxes, please collapse them before putting them in to a paladin.
• Use the blue bin to recycle items such as:-

          Paper and cardboard (including envelopes and magazines)

          Food tins and drink cans

          Plastic bottles, pots, tubs and trays (wash, squash and pop the lids back on)

          Glass bottles and jars

          Food and drink cartons

          Aerosols

You can find a full list of items that can be recycled by logging onto https://www.derby.gov.uk/environment-and-planning/recycling-rubbish-and-waste/a-z/

• If you have any bulky items that will not go in to a paladin, such as furniture, please contact Derby City Council www.derby.gov.uk (tel: 01332 786968)

Please dispose of your rubbish with care otherwise the bin store will only become an unpleasant place to use and an attraction to vermin.

_____________________________________________________________________________________________________________

Heading: Bin Collections
Date: 06/01/2020
Details: We have been onto the Council about the lack of bin collections over the last couple of weeks.  We have been advised that due to closures over the Christmas period, there have been some missed collections.  We are advised that the general waste collection for Radbourne Court is scheduled for 7th January 2020.

_____________________________________________________________________________________________________________

Heading: Using the Bin Store
Date: 20/08/19
Details: Despite sending out reminders and updating the website, we are aware that some residents are still leaving rubbish and refuse bags on the floor rather than placing in the bins provided. 

When using the bin store we should be grateful if you would follow these rules: –

• Ensure that all rubbish is in a properly sealed in bin bag.
• Ensure that all rubbish is put in to one of the paladins and not left on the floor for somebody else to clear away. Please note that the bin men will not take away any rubbish that is not in a paladin.
• Do not overfill the paladin closest to the door when other paladins have plenty of room in them.
• When disposing of cardboard boxes, please collapse them before putting them in to a paladin.
• If you have any bulky items that will not go in to a paladin, such as furniture, please contact One Derby One Council on Telephone 0333 200 6981, who operate a waste collection service.
• If it is identified from the rubbish who has dumped on the floor instead of using the bins provided then a breach of lease charge will be applied to the account of the property owner.

Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: Cleaning
Date: 19/07/19
Details: Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

_____________________________________________________________________________________________________________

Heading: Car Parking Spaces
Date: 13/0619
Details: Please note that cars are only to be parked within your allocated and designated car parking space.  We have received several reports that residents and their visitors are parking not only in other residents’ spaces but also parking up in unallocated areas.  Not only is this causing issues for neighbours but is a breach of the lease.  Should we become aware of anyone who is not using the car park correctly then breach of lease charges will be incurred by them.  Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: Issue with Intercom
Date: 11/04/19
Details: Further to the issues with the intercom system at Radbourne Gate, a contractor will be on site on Wednesday 24^th April 2019.  The contractor will be Arron Lawrence of Netelect Engineering Services.  He will require access to all properties on Wednesday 24^th April 2019.  For owners with tenants in situ, please liaise with your tenants to provide access.  In the event that access cannot be provided on 24^th April 2019, please contact Arron before 24^th April 2019 on 0800 669 6490 or mobile: 07970 132220.  Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: Roof Repairs
Date: 05/03/19
Details: Roof repairs are due to be undertaken at the development on Monday 11^th March 2019.  Can we ask that residents who use car parking spaces 38, 40 and 50 do not use these spaces on Monday 11^th March 2019.   This is so that a cherry picker may be put in place to gain access to the roof for the repairs to be undertaken.  Thanking you for your co-operation in this matter.

_____________________________________________________________________________________________________________

Heading: Using the Bin Store
Date: 11/01/19
Details: As some residents are leaving rubbish and refuse bags on the floor rather than placing in the bins provided, we have had to incorporate the services of pest control to assist with the issue being experienced with rats.

When using the bin store we should be grateful if you would follow these rules: –

• Ensure that all rubbish is in a properly sealed in bin bag.
• Ensure that all rubbish is put in to one of the paladins and not left on the floor for somebody else to clear away. Please note that the bin men will not take away any rubbish that is not in a paladin.
• Do not overfill the paladin closest to the door when other paladins have plenty of room in them.
• When disposing of cardboard boxes, please collapse them before putting them in to a paladin.
• If you have any bulky items that will not go in to a paladin, such as furniture, please contact One Derby One Council on Telephone 0333 200 6981, who operate a waste collection service.
• If it is identified from the rubbish who has dumped on the floor instead of using the bins provided then a breach of lease charge will be applied to the account of the property owner.

Thanking you for your co-operation.

Heading:Car Parking
Date: 30/04/18
Details: A reminder that owners are to park their vehicles only in their allocated spaces. Please do not park outside of these spaces or in someone else’s parking space – thanking you for your co-operation.

Heading: Biannual Lighting Inspection
Date: 23/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.