IMPORTANT DEVELOPMENT ALERTS!
PLEASE SEE CORONAVIRUS UPDATES IN THE NOTICE BOARD BELOW AND USE THE DESIGNATED CORONAVIRUS TAB TO ACCESS USEFUL WEBSITE LINKS
SUBSCRIBE HERE FOR DEVELOPMENT ALERTS

Subscribe: Receive important alerts and information about your development.

To cancel: Either click the “opt-out” link on the emails sent or alternatively inform us through our contact page.

Loading

Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal office hours of 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday excluding Bank Holidays.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Your Property Manager is Jason King

 

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Window cleaning is carried out once every 2 months from January to November. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Broxtowe District Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week on Monday/Tuesday. 
Your Handbook
We are busy preparing your handbook and this will be available to download soon.
Complaints
<h5><span style=”color: #ededed;”>If you are not happy with our services, you can read more about how we handle complaints in our <a href=”https://www.compass-bm.com/wp-content/uploads/2020/04/Complaints-Procedure-for-Block-Management-December-2019.pdf”>Complaints Procedure for Block Management – December 2019</a></span></h5>
Refuse & Recycling
Click here for information about your waste collection service. 
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Broxtowe District Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Keys
To request a replacement key, please click here
Share Certificate
Please click here to request a share certificate.
Fire Alarms
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once monthly from November to February and twice monthly from March to October.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Items Stored in Communal Corridors
Date:
24/11/2021
Details: A reminder that it is a breach of the fire regulations to store any items within the communal areas ie. corridors and hallways.  A further reminder, would the owner of the divan and mattress per the photo remove immediately.

 

Heading: Items Stored in Communal Corridors
Date:
02/11/2021
Details: A reminder that it is a breach of the fire regulations to store any items within the communal areas ie. corridors and hallways.  Would the owner of the devan and mattress per the photo remove immediately.

_______________________________________________________________________________________________________________

________________________________________________________________________________________________________________

Heading: Bins & Disposal of Large Items
Date: 27/10/2021

Details:  Under no circumstances should items be dumped outside / in front of the bins.  Despite repeated reminders about disposing of large items correctly, we are aware that a mattress and a fridge freezer have been thrown on the floor in front of the bins.  The bin men WILL NOT take these items.  Furthermore, the items are blocking access for other residents who use the bins correctly.  Will the owners of the mattress and fridge freezer remove these items immediately.  You must either dispose of by taking to the local waste site or contact the Council to organise a collection direct from your property.  Please have consideration for your neighbours as this is not a dumping ground.

________________________________________________________________________________________________________________

Heading: Fire Safety for the Home
Date: 09/02/2021

Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS

________________________________________________________________________________________________________________

Heading: Scheduled Visits for Garden Maintenance as provided by Michael Ayres Ltd
Date: 02/01/2021

Details: Thompson Court – 20 Scheduled Visits

“This schedule is subject to change due to poor weather or other unforeseen circumstances.  Work will be carried out during the week stated.  Compass Block Management will be informed the night before planned tasks will be carried out on your site. Our aim is to provide the best seasonal coverage to your gardens.  Work will be carried out during the following:-

w/c Monday 11 January 2021

w/c Monday 8 February 2021

w/c Monday 15 March 2021

w/c Monday 22 March 2021

w/c Monday 5 April 2021

w/c Monday 19 April 2021

w/c Monday 10 May 2021

w/c Monday 24 May 2021

w/c Monday 7 June 2021

w/c Monday 21 June 201

w/c Monday 5 July 2021

w/c Monday 19 July 2021

w/c Monday 9 August 2021

w/c Monday 23 August 2021

w/c Monday 6 September 2021

w/c Monday 20 September 2021

w/c Monday 4 October 2021

w/c Monday 18 October 2021

w/c Monday 8 November 2021

w/c Monday 6 December 2021

Regards Michael Ayres Ltd”

________________________________________________________________________________________________________________

Heading: Loose Carpet
Date: 09/12/2020

Details: A contractor has been instructed to attend to the loose carpet by the entrance to Apartment 18.

_____________________________________________________________________________________________________________

Heading: Bin Store
Date: 24/11/2020

Details: An urgent reminder to all that the bin men WILL NOT take rubbish that is dumped outside of the bins.  If you have cardboard packaging then you must ensure that this is collapsed down and placed in the bins provided.  The area is also not a dumping ground for old mattresses.  

When disposing of your rubbish, please follow these simple rules:-

  • Ensure that all rubbish is in a properly sealed bin bag
  • Ensure that all rubbish is put in to one of the paladins provided and not left on the floor for somebody else to clear away.  As mentioned, the bin men will not take away any rubbish that is not in a paladin
  • Do not overfill the paladin closest to the door when other paladins have plenty of room in them
  • When disposing of cardboard boxes, please collapse them before putting them in a paladin
  • If you have any bulky rubbish for disposal (i.e. mattresses, furniture, etc), please contact the Council’s Waste Department to arrange a special collection

Anyone found to be dumping rubbish incorrectly will be charged breach of lease charges, together with clean up costs.

_____________________________________________________________________________________________________________

Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

_____________________________________________________________________________________________________________

Heading: Items in hallways, corridors, bin store, bike shed and outside
Date: 25/09/2020
Details:
Please note that the hallways, corridors, bin store, bike shed and outside areas are NOT additional storage areas for personal items.  Please remove any items immediately from these areas.  Contractors will be on site during the first week of November and will remove any items that have been left without further notice and will dispose of.  Thank you for your urgent co-operation.

_____________________________________________________________________________________________________________

Heading: Bin Collections
Date: 14/09/2020
Details:
We have reported to the Council that the green bins and general waste bins have not been collected for a couple of weeks now.  Please also do report direct to the Council as your Council Tax bills cover waste collections.

_____________________________________________________________________________________________________________

Heading: Items in hallways and corridors
Date: 28/08/2020
Details:
A reminder yet again that the communal hallways, corridors and meter cupboards are NOT extended storage areas.  For those residents who have dumped items in these areas, please remove urgently.  For owners with tenants in situ, please relay to your tenants.  The storage of items in these areas will invalidate the buildings insurance as this contravenes the Health & Safety and Fire Risk Assessment regulations.  If problems persist, we will look to remove items without further notice.  Breach of lease charges will be incurred and charges to retrieve the items.

_____________________________________________________________________________________________________________

Heading: Items in hallways and corridors
Date: 21/08/2020
Details:
A reminder yet again that the communal hallways, corridors and meter cupboards are NOT extended storage areas.  For those residents who have dumped items in these areas, please remove urgently.  For owners with tenants in situ, please relay to your tenants.  The storage of items in these areas will invalidate the buildings insurance as this contravenes the Health & Safety and Fire Risk Assessment regulations.  Breach of lease charges will be incurred if the items are not removed immediately.

_____________________________________________________________________________________________________________

Heading: Items in hallways and corridors
Date: 20/07/2020
Details:
A reminder again that the communal hallways, corridors and meter cupboards are NOT extended storage areas.  For those residents who have dumped items in these areas, please remove urgently.  For owners with tenants in situ, please relay to your tenants.  The storage of items in these areas will invalidate the buildings insurance as this contravenes the Health & Safety and Fire Risk regulations.  Breach of lease charges, together with removal charges will be incurred if the items are not removed immediately.

_____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19) – update on possible reported case
Date: 12/05/2020

Details: Please be aware that there is a resident at Thompson Court who has self-isolating for the next 7 days and you should therefore take appropriate steps to try and ensure that you remain safe.  We have organised for a cleaning company to attend this evening at 10pm to disinfect the whole communal area for precaution for the block in question.

_____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19) – update
Date: 24/03/2020

Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice.  Please continue to report any block maintenance issues via our online reporting system. 

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]  Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

_____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

_____________________________________________________________________________________________________________

Heading: Items in hallways and corridors
Date:
 13/03/2020
Details:
The communal hallways, corridors and meter cupboards are NOT extended storage areas.  For those residents who have dumped items in these areas, please remove urgently.  For owners with tenants in situ, please relay to your tenants.  The storage of items in these areas will invalidate the buildings insurance as this contravenes the Health & Safety and Fire Risk regulations.

_____________________________________________________________________________________________________________

Heading: Cleaning
Date:
 19/07/19
Details:
Please note that the cleaner will not be attending during week commencing 29th July 2019 for one week due to holiday.  The cleaning fee for this period will not be charged.  Apologies for any inconvenience.

_____________________________________________________________________________________________________________

Heading: Bin Store – New Access Code
Date:
08/06/18
Details: Please note that the bin store code has changed. Circulars have been sent out to confirm details. Please can all residents be aware that it is at no time acceptable to dump any bulky items in the bin store. Thanking you for your co-operation.


Heading: New Keys
Date:
22/03/18
Details: Due to a fault with the cylinder for the main lock, this has had to be changed. New keys have been issued to occupants with circulars to all leaseholders.


Heading: Biannual Lighting Inspection
Date:
16/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.