NOTICE BOARD

Heading: Arcus Hot Water & Heating 
Date: 14/10/2024
Details: For all the residents of the Arcus Development, the contractor is on site.  Whilst some residents may be receiving hot water & heating, we are advised that the system will be fully operational by 7.00pm this evening.

_________________________________________________________________________________________________________________________________________

Heading: Arcus Hot Water & Heating 
Date: 10/10/2024
Details: For all the residents of the Arcus Development, there has been a catastrophic leak in the boiler room.  The contractors are working on urgently.  Unfortunately, this will mean residents will experience an intermittent hot water supply certainly over the next 48 hours.

Apologies for the inconvenience caused but please be assured that the contractors are working on to rectify.

_________________________________________________________________________________________________________________________________________

UPDATE ON ISSUES WITH HOT WATER AND HEATING

13^th August 2024

The contractor has now confirmed parts due in today or tomorrow he has now confirmed a new gas valve is required and will be onsite to day or tomorrow to fit again I can only offer sincere apologies on behalf of the management company please fee free to email or call the engineers if you wish to receive a technical explanation

If any residents or leaseholders wish to receive a technical explanation, please call or email Arron Laurence on 07970 135 220 or email [email protected]

Compass will update the website and please ensure you subscribe to receive further updates at www.compass-bm.com

_________________________________________________________________________________________________________________________________________

Heading: Bar hot water update 

Date: 2.8.2024

Details:

The heating engineer Arron Laurence from Netalect has confirmed a new control unit has been pre ordered the estimated delivery time is late today or early next week.  The engineer has anticipated that the hot water issue at the latest will be resolved the early part of next week.  This part is currently in transit

If any residents or leaseholders wish to receive a technical explanation, please call or email Arron Laurence on 07970 135 220 or email [email protected]

_________________________________________________________________________________________________________________________________________

Heading: Bar heating and hot water update 

Date:30.7.24

Details:  

 I can confirm that the issue with the hot water at The Bar was reported on July 23, 2024. The contractor was instructed and attended the same day. Upon investigation, within the given timescales, an E44 fault was detected on the boiler. A spare control unit was fitted unfortunately this did not resolve the issue.

The fault-finding process has been  continuing this week, and the contractor has confirmed that he aims to have a resolution by the end of the week. There may be a need for additional parts. Due to the boiler’s age, these parts are difficult to replace efficiently.

Please be patient  while the contractors work tirelessly to resolve this issue. Please ensure you subscribe for future notifications by visiting www.compass-bm.com.

Sincere apologies for any inconvenience this may have caused _________________________________________________________________________________________________________________________________________

Heading: Bar hot water issues

Date: 23.7.24

Details:  Dear all leaseholders and residents there has been a hot water issue reported today and the engineer has been instructed engineers are  onsite and looking into the issues he is looking to fit a control panel but a full fault finding operation is under way please except our apologies for any inconvenience this may cause rest assured the issue is being dealt with urgently as soon as i receive an update i will post on this platform.

_________________________________________________________________________________________________________________________________________

Heading: Bar Hot Water & Heating
Date: 19/12/2023
Details: The contractor has been in attendance following reports of a leak identified on the water and heating system.  The pressure dropped from 2 bars to zero over the weekend.  Can we ask all residents to urgently double check their Heat Interface Unit (HIU) system and report immediately to us if you find that there is a leak within your system.  Failure to check and identify the leak will result in the whole system going down with no hot water or heating for the whole development.  This is especially urgent given the Christmas period!  Charges will be incurred if a resident has failed to co-operate and the leak identified as coming from within their property.  

_________________________________________________________________________________________________________________________________________

Heading: Heating and hot water

Date 6/10/2022

Details: All residents/leaseholders who live in the Arcus
building will need to provide full access into their
apartments on Tuesday 11th October between 9am
and 5:30pm. The engineer Arron Laurence will be
onsite he will need to gain access to all 37 apartments
in Arcus regardless of heating or hot water issues he
needs to check the valve in every apartment to
ensure the whole development has heating and hot
water within the apartments. This also applies to the
apartments Arron has already attended to
Contact details are as follows:
Arron Laurence at Netalect 07970135220
[email protected]
Compass block management 0121 758 722

_________________________________________________________________________________________________________________________________________

Heading: Heating and hot water

Date: 30/9/22

Details:For all residents of the Arcus building who are experiencing issues with heating or hot water the contractor, Arron Lawrence of Netelect, will be onsite next Wednesday 5^th October between 9am and 5:30pm. 

His contact details are 07970135220

[email protected]

Please contact Arron direct on 07970135220 to ensure he can gain access into your apartment to assist with the issues on Wednesday 5^th October

_________________________________________________________________________________________________________________________________________

Heading: Arcus Hot Water & Heating –  Update
Date: 23/09/2022
Details:  I am pleased to inform you that the new pressure unit has now been installed and fully operational.  I would like this opportunity to thank you all once again for your patience.

Heading: Arcus Hot Water & Heating –  Update
Date: 21/09/2022
Details: I am pleased to inform you the New Pressure unit has now been received the contractors will be onsite all week installing as soon as the system is fully operational i will update the website.  Thanking everybody for their patience.

_________________________________________________________________________________________________________________________________________

Heading: Arcus Hot Water & Heating –  Update
Date: 16/09/2022
Details: I have received a further message this morning from the supplier of the pressure unit the is now arriving next Tuesday 20th September and the contractors will look to begin installation the end of next week starting on the 21st September i will look to keep you updated with any further developments.

_________________________________________________________________________________________________________________________________________

Heading: Arcus Hot Water & Heating –  Update
Date: 12/09/2022
Details: I can now confirm a new pressure unit is on order and due to arrive this Wednesday 14th September 2022.  Works will begin to fit the new part on the 16th September.  I will keep you updated on the progress.

_________________________________________________________________________________________________________________________________________

Heading: Arcus Hot Water & Heating –  Update
Date: 02/09/2022
Details:  For all residents at the Arcus development, unfortunately there is still a technical issue with the heating system, contractors are attending this afternoon to resolve this issue on a temporary basis however this is not guaranteed.  A new pressure system has been ordered as soon as we have a further information the website will be updated in the meantime thank you for your patience. 

_________________________________________________________________________________________________________________________________________

Heading: Arcus Hot Water & Heating – Arcus – Update
Date: 31/08/2022
Details: For all the residents of the Arcus Development,  unfortunately there is a technical issue with the heating system this is currently being investigated and further updates  will follow.

_________________________________________________________________________________________________________________________________________

Heading: Hot Water & Heating – Arcus – Update
Date: 08/08/2022
Details: The engineer is currently working on the issues but are currently awaiting access to the top floor via Centrick 

Heading: Hot Water & Heating – Arcus – Update
Date: 07/02/2022
Details: The engineer has resolved the issue with the hot water and heating.

________________________________________________________________________________________________________________

Heading: No Hot Water & Heating – Arcus – Further Information
Date: 07/02/2022
Details: Please find attached notice regarding the issues with the hot water and heating Arcus Heating Hot Water Update 07 Feb 22

________________________________________________________________________________________________________________

Heading: No Hot Water & Heating – Arcus
Date: 07/02/2022
Details: An Engineer is attending due to no hot water & heating being available in the building from the plant room.

We will keep you posted as soon as we receive information from the engineer.

________________________________________________________________________________________________________________

Heading: Fire Safety for the Home
Date: 09/02/2021
Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS

________________________________________________________________________________________________________________

Heading: Fire Safety for the Home
Date: 14/10/2020
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

_____________________________________________________________________________________________________________

Heading: HIU Services
Date: 13/10/2020
Details: HIU Services are scheduled every year in April and October.  Please follow the link for further information http://www.highcrossmaintenance.co.uk

_____________________________________________________________________________________________________________

Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020
Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

• rubbish should only be placed outside of your apartment door at a specific time for collection.
• that whoever is picking up the rubbish should be properly protected.
• that all rubbish must be double bagged.
• rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

____________________________________________________________________________________________________________

Heading: Coronavirus (COVID19)
Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

_____________________________________________________________________________________________________________

Heading: Balconies
Date: 21/02/2020
Details: Please find detailed update letter from Hammersons regarding the balconies Highcross – Apartment Balconies Resident Update 3

_____________________________________________________________________________________________________________

Heading: Minutes of the owners and residents meeting as at 9th December 2019
Date: 08/01/2020
Details: Please find detailed Meeting – 09.12.2019 – Minutes

_____________________________________________________________________________________________________________

Heading: Apartment Owners & Residents Meeting – Monday 9th December 2019
Date: 03/12/19
Details:  You are invited to a meeting of Apartment Owners and Residents at Highcross, to discuss the results of the Highcross Survey.

Venue:                     Conference Room, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN

Date & Time:           Monday 9^th December 2019 at 6.30 pm.

In order that we might have an idea of numbers attending, we should be grateful if you would complete the form which has been circulated to all and return it to Compass Block Management, 13 Frederick Street, Birmingham, B1 3HE or Email: [email protected].  Thank you.

_____________________________________________________________________________________________________________

Heading: HIU – access required
Date: 29/10/19
Details: Letters are being sent out to all leaseholders and residents to advise that the contractor, Arron Lawrence of Netelect, will require access into your apartments.  He has been requested by the freeholder to carry out alterations to the HIU (boiler located in the apartments) as per the manufacturer’s instructions.

A timesheet will be located on the notice boards in each block for you to input your requested time slot.  Arron will require an estimated 15 – 20 minutes per apartment to carry out necessary works with the dates and times detailed below:-

Arcus – 12th November 2019 – 07:00 – 15:55

Bar – 13th November 2019 – 07:00 – 15:55

Circus – 14th November 2019 – 07:00  – 15:55

Quad – 15th November 2019 – 07:00 – 15:55

In the event that leaseholders / residents cannot provide access personally, the residential liaison Uriah Walters can hold keys.  If you wish to make this arrangement, please provide Uriah with a set of keys prior to the relevant date at the following address:-

Highcross Leicester, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN

Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: Hot Water & Heating – Bar
Date: 11/04/19
Details: We have received an update from Centrick to advise that a cancellation has come up for Friday at 8.00am but Centrick are pushing for sooner.  Centrick have asked us to relay to all that the issue will be addressed by the weekend and apologise for the inconvenience caused.  They have updated their portal to let owners know and asked them to inform tenants too.  If you do require further information or assistance, please do not hesitate to contact Centrick on 03330 124125 (option 1).

_____________________________________________________________________________________________________________

Heading: Hot Water & Heating – Bar
Date: 05/04/19
Details: It has been reported that there is an issue with no hot water or heating due to billing issues.  Please contact Grey GR who are responsible for the billing or Centrick on 03330 124125 (option 1) and not Hammersons or Compass Block Management for further information and updates.

_____________________________________________________________________________________________________________

Heading: Hot Water & Heating
Date: 04/02/19
Details: It has been reported today at 9.00am that the hot water and heating is not working. Following an inspection at 10.00am today, the engineer has identified the pressurised heating unit has failed and needs to be replaced. A new pressurised heating unit has been ordered and will arrive tomorrow.

---

Heading: HIU Servicing
Date: 07/11/17
Details: With winter approaching we recommend that all leaseholders arrange their seasonal HIU servicing. This servicing reduces the risk of fault and downtime during the cold weather and should be carried out twice a year per manufacturer’s guidelines. Please visit www.highcrossmaintenance.co.uk for information on prices and booking.

---

Heading: Biannual Lighting Inspection
Date: 30/10/17
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.