IMPORTANT DEVELOPMENT ALERTS!
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All non-urgent issues for communal heating or roof issues will be dealt with during Compass Block Management normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.
PLEASE ONLY REPORT ANY COMMUNAL HOT WATER/HEATING ISSUES OR ROOF ISSUES TO COMPASS BLOCK MANAGEMENT. FOR ANY OTHER COMMUNAL MAINTENANCE ISSUES PLEASE REPORT DIRECT TO YOUR PROPERTY MANAGERS – CENTRICK PROPERTY.
Your Property Manager is Jason King
Please only use this portal to report any communal heating issues or roof issues. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Please report any other communal maintenance issues direct to the Property Managers – Centrick Property. Thank you.
For information or any issues with window cleaning – please refer to your Property Managers – Centrick Property thank you.
For any issues with car parking – please report to your Property Managers – Centrick Property thank you.
Please report any noise complaints to your Property Managers – Centrick Property – thank you.
Please click here to request a digital copy of the building insurance certificate.
Highcross Summary of Results 2019
Highcross Summary of Results Nov 2019 across Arcus, Bar, Circus and Quad blocks.
HIU Services are scheduled every year in April and October. Please visit http://www.highcrossmaintenance.co.uk/ for further information.
For full details in relation to communal cleaning, please refer to your Property Managers – Centrick Property.
We are busy preparing your handbook and this will be available to download soon.
Coronavirus Useful Website Links
Please see below useful website links:-
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Please refer direct to the Property Managers – Centrick Property for details about refuse, recycling and collections. Thank you.
Please refer direct to the Property Managers – Centrick Property for details about bulky waste. Thank you.
Please refer direct to the Property Managers – Centrick Property for details about replacement fobs. Thank you.
Please refer direct to the Property Managers – Centrick Property to request a Share Certificate. Thank you.
Please report direct to the Property Managers – Centrick Property with regard to any fire alarm issues or for further information. Thank you.
Please refer direct to the Property Managers – Centrick Property for details about grounds maintenance. Thank you.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Hot Water & Heating – Arcus – Update
Details: The engineer is currently working on the issues but are currently awaiting access to the top floor via Centrick
Heading: Hot Water & Heating – Arcus – Update
Details: The engineer has resolved the issue with the hot water and heating.
Heading: No Hot Water & Heating – Arcus – Further Information
Details: Please find attached notice regarding the issues with the hot water and heating Arcus Heating Hot Water Update 07 Feb 22
Heading: No Hot Water & Heating – Arcus
Details: An Engineer is attending due to no hot water & heating being available in the building from the plant room.
We will keep you posted as soon as we receive information from the engineer.
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home Fire safety poster ARMA-HFRS
Heading: Fire Safety for the Home
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020
Heading: HIU Services
Details: HIU Services are scheduled every year in April and October. Please follow the link for further information http://www.highcrossmaintenance.co.uk
Heading: Coronavirus (CORVID19) – ISOLATION
If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.
When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –
- rubbish should only be placed outside of your apartment door at a specific time for collection.
- that whoever is picking up the rubbish should be properly protected.
- that all rubbish must be double bagged.
- rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.
We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.
For further useful guidance regarding isolation and social distancing please go to
Heading: Coronavirus (COVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected] Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
Heading: Coronavirus (COVID19)
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding COVID-19, please visit: –
As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Details: Please find detailed update letter from Hammersons regarding the balconies Highcross – Apartment Balconies Resident Update 3
Heading: Minutes of the owners and residents meeting as at 9th December 2019
Details: Please find detailed Meeting – 09.12.2019 – Minutes
Heading: Apartment Owners & Residents Meeting – Monday 9th December 2019
Details: You are invited to a meeting of Apartment Owners and Residents at Highcross, to discuss the results of the Highcross Survey.
Venue: Conference Room, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN
Date & Time: Monday 9th December 2019 at 6.30 pm.
In order that we might have an idea of numbers attending, we should be grateful if you would complete the form which has been circulated to all and return it to Compass Block Management, 13 Frederick Street, Birmingham, B1 3HE or Email: [email protected]. Thank you.
Heading: HIU – access required
Details: Letters are being sent out to all leaseholders and residents to advise that the contractor, Arron Lawrence of Netelect, will require access into your apartments. He has been requested by the freeholder to carry out alterations to the HIU (boiler located in the apartments) as per the manufacturer’s instructions.
A timesheet will be located on the notice boards in each block for you to input your requested time slot. Arron will require an estimated 15 – 20 minutes per apartment to carry out necessary works with the dates and times detailed below:-
Arcus – 12th November 2019 – 07:00 – 15:55
Bar – 13th November 2019 – 07:00 – 15:55
Circus – 14th November 2019 – 07:00 – 15:55
Quad – 15th November 2019 – 07:00 – 15:55
In the event that leaseholders / residents cannot provide access personally, the residential liaison Uriah Walters can hold keys. If you wish to make this arrangement, please provide Uriah with a set of keys prior to the relevant date at the following address:-
Highcross Leicester, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN
Thanking you for your co-operation.
Heading: Hot Water & Heating – Bar
Details: We have received an update from Centrick to advise that a cancellation has come up for Friday at 8.00am but Centrick are pushing for sooner. Centrick have asked us to relay to all that the issue will be addressed by the weekend and apologise for the inconvenience caused. They have updated their portal to let owners know and asked them to inform tenants too. If you do require further information or assistance, please do not hesitate to contact Centrick on 03330 124125 (option 1).
Heading: Hot Water & Heating – Bar
Details: It has been reported that there is an issue with no hot water or heating due to billing issues. Please contact Grey GR who are responsible for the billing or Centrick on 03330 124125 (option 1) and not Hammersons or Compass Block Management for further information and updates.
Heading: Hot Water & Heating
Details: It has been reported today at 9.00am that the hot water and heating is not working. Following an inspection at 10.00am today, the engineer has identified the pressurised heating unit has failed and needs to be replaced. A new pressurised heating unit has been ordered and will arrive tomorrow.
Heading: HIU Servicing
Details: With winter approaching we recommend that all leaseholders arrange their seasonal HIU servicing. This servicing reduces the risk of fault and downtime during the cold weather and should be carried out twice a year per manufacturer’s guidelines. Please visit www.highcrossmaintenance.co.uk for information on prices and booking.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.