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For all URGENT communal heating or roof issues occurring out of hours (i.e. after 5:30pm Monday-Thursday, 5.00pm Friday, weekends and Bank Holidays), please contact the emergency service for Compass Block Management on 0345 606 7660.
All non-urgent issues for communal heating or roof issues will be dealt with during Compass Block Management normal office hours 9.00am-5.30pm Monday-Thursday, 9.00am-5.00pm Friday, excluding Bank Holidays.
PLEASE ONLY REPORT ANY COMMUNAL HOT WATER/HEATING ISSUES OR ROOF ISSUES TO COMPASS BLOCK MANAGEMENT. FOR ANY OTHER COMMUNAL MAINTENANCE ISSUES PLEASE REPORT DIRECT TO YOUR PROPERTY MANAGERS – CENTRICK PROPERTY.
Your Property Manager for Compass Block Management is Jason King
Please only use this portal to report any communal heating issues or roof issues. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Please report any other communal maintenance issues direct to the Property Managers – Centrick Property. Thank you.
For information or any issues with window cleaning – please refer to your Property Managers – Centrick Property thank you.
For any issues with car parking – please report to your Property Managers – Centrick Property thank you.
Please report any noise complaints to your Property Managers – Centrick Property – thank you.
Please click here to request a digital copy of the building insurance certificate.
Highcross Summary of Results 2019
Highcross Summary of Results Nov 2019 across Arcus, Bar, Circus and Quad blocks.
For full details in relation to communal cleaning, please refer to your Property Managers – Centrick Property.
Refuse & Recycling
Please refer direct to the Property Managers – Centrick Property for details about refuse, recycling and collections. Thank you.
Please refer direct to the Property Managers – Centrick Property for details about bulky waste. Thank you.
Please refer direct to the Property Managers – Centrick Property for details about replacement fobs. Thank you.
Please refer direct to the Property Managers – Centrick Property to request a Share Certificate. Thank you.
Please report direct to the Property Managers – Centrick Property with regard to any fire alarm issues or for further information. Thank you.
Please refer direct to the Property Managers – Centrick Property for details about grounds maintenance. Thank you.
Fees and Charges
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Apartment Owners & Residents Meeting – Monday 9th December 2019
Details: You are invited to a meeting of Apartment Owners and Residents at Highcross, to discuss the results of the Highcross Survey.
Venue: Conference Room, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN
Date & Time: Monday 9th December 2019 at 6.30 pm.
In order that we might have an idea of numbers attending, we should be grateful if you would complete the form which has been circulated to all and return it to Compass Block Management, 13 Frederick Street, Birmingham, B1 3HE or Email: Jason@compass-bm.co.uk. Thank you.
Heading: HIU – access required
Details: Letters are being sent out to all leaseholders and residents to advise that the contractor, Arron Lawrence of Netelect, will require access into your apartments. He has been requested by the freeholder to carry out alterations to the HIU (boiler located in the apartments) as per the manufacturer’s instructions.
A timesheet will be located on the notice boards in each block for you to input your requested time slot. Arron will require an estimated 15 – 20 minutes per apartment to carry out necessary works with the dates and times detailed below:-
Arcus – 12th November 2019 – 07:00 – 15:55
Bar – 13th November 2019 – 07:00 – 15:55
Circus – 14th November 2019 – 07:00 – 15:55
Quad – 15th November 2019 – 07:00 – 15:55
In the event that leaseholders / residents cannot provide access personally, the residential liaison Uriah Walters can hold keys. If you wish to make this arrangement, please provide Uriah with a set of keys prior to the relevant date at the following address:-
Highcross Leicester, Management Suite, Level 3, 5 Shires Lane, Leicester, LE1 4AN
Thanking you for your co-operation.
Heading: Hot Water & Heating – Bar
Details: We have received an update from Centrick to advise that a cancellation has come up for Friday at 8.00am but Centrick are pushing for sooner. Centrick have asked us to relay to all that the issue will be addressed by the weekend and apologise for the inconvenience caused. They have updated their portal to let owners know and asked them to inform tenants too. If you do require further information or assistance, please do not hesitate to contact Centrick on 03330 124125 (option 1).
Heading: Hot Water & Heating – Bar
Details: It has been reported that there is an issue with no hot water or heating due to billing issues. Please contact Grey GR who are responsible for the billing or Centrick on 03330 124125 (option 1) and not Hammersons or Compass Block Management for further information and updates.
Heading: Hot Water & Heating
Details: It has been reported today at 9.00am that the hot water and heating is not working. Following an inspection at 10.00am today, the engineer has identified the pressurised heating unit has failed and needs to be replaced. A new pressurised heating unit has been ordered and will arrive tomorrow.
Heading: HIU Servicing
Details: With winter approaching we recommend that all leaseholders arrange their seasonal HIU servicing. This servicing reduces the risk of fault and downtime during the cold weather and should be carried out twice a year per manufacturer’s guidelines. Please visit www.highcrossmaintenance.co.uk for information on prices and booking.
Heading: Biannual Lighting Inspection
Details: The biannual lighting inspections will be carried out this week. All internal and external lights across the developed will be checked and maintained.