IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and bank holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Rough Sleepers and Antisocial Behaviour

Please report any rough sleepers or antisocial behaviour immediately to the Police via 101

Property Maintenance Manager is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00-5.30pm Monday-Thursday and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. For those apartments where windows cannot be accessed from the outside, you will receive a leaflet from the cleaning company in your letterbox a few days before the works are due to carried out. For all other apartments, a leaflet will be placed on the notice board in reception.
Car Parking
Please note that the car park and car park gates are managed by Remus and not Compass Block Management or the Management Company for Amazon & Wexler.
For any car park maintenance issues, car park gate problems, car park remotes or permit enquiries, please contact Remus Management on 0121 766 1480.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a Buildings Insurance Certificate.
Employers Liability Insurance Certificate
Please click here to request a copy of the Employers Liability Insurance Certificate.
Cleaning
The communal areas are cleaned once a week. 
Your Handbook
Please click here to request a copy of the Amazon & Wexler Handbook.
Fire Safety Plan
Please see below Fire Safety Plan (a copy of which can be located on the Notice Board by Reception), together with other useful information:-

Fire Safety Plan

Complaints
If you are not happy with our services, you can read more about how we handle complaints in our COMPLAINTS PROCEDURE FOR BLOCK MANAGEMENT 2022
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement entrance fob and then select “other”. Thank you.
The cost of a replacement entrance fob is £30.00 inc VAT. Car park remotes can be purchased direct by contacting Remus Management (tel: 0121 766 1480) who manage the car park, together with car park permits.
Share Certificate
Please click here to request a Share Certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
There are no communal grounds at this development.
Fees and Charges
Please click here to request a copy of the COMPASS BLOCK MANAGEMENT FEES AND CHARGES 2023
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Bins
Date: 24/05/2024
Details: Issues are being experienced yet again with the bin collections in terms of the state of the bins and not returning the bins back to the bin store after emptying.  Furthermore, if any rubbish comes off the bins whilst they are transferring to the truck, the bin men just simply leave.  The Assistant Service Manager has been on site to carry out another time management study.  Darren was present at the time.  The Manager claimed that the bin men cannot empty the bins and return them back to the bin store in the time allocated to them.  At the time of the assessment, two men took one bin out at a time.  Darren advised the Assistant Service Manager that he knew full well that the bin men do not empty the bins like that.  He was advised by the Manager that they were working to “Health & Safety” regulations, coming out later due to other buildings and having to use a smaller truck to prevent blocking the road.

As it stands, the Manager is going to go back to their Manager to advise that the bin collection is not working.  We have gone through all this before and in particular pointed out that the change to the road layout is down to the Council so something they should take into consideration.  To assist with chasing up the Council to resolve the issue with bin collections and provide the proper service that has been in place for years, we ask residents to also complain to Birmingham City Council please.  You will note that your Council Tax bills include bin collections which are not being properly provided – please report via https://www.birmingham.gov.uk/info/50191/complaints

Thank you for your co-operation.

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Heading: Concierge Cover
Date: 09/05/2024
Details: Darren will be unavailable from 11.00am to 12.00 noon on 15th May 2024.

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Heading: Concierge Cover
Date: 01/05/2024
Details: Darren will on a day’s annual leave on 21st May 2024.  There will be temporary Concierge cover in place.

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Heading: Issue with Running Water
Date: 26/04/2024
Details: Contractors are working on the issue with lack of running water as a result of problems with the water pump.

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Heading: Concierge Attendance
Date: 25/04/2024
Details: Darren will be in slightly later on Tuesday 7th May 2024 from 9.30am.

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Heading: Smell from Bin Store
Date: 25/04/2024
Details: Contractors have been out to investigate issue with smell coming from the bin stores.  They found the time clock for the fan was faulty.  They have picked up a replacement and fitted.  Darren has confirmed to them that the smell has gone now.

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Heading: Noise from Water Pump
Date: 25/04/2024
Details: The contractors are addressing the issue with the noise coming from the water pump which is causing the banging noise which can be heard.  It is to do with the water pump having to work extra hard given that the contractors have sent the other pump away to be repaired / replaced.  Apologies for the noise and disturbance this is causing – the contractors are doing what they can to address the issue asap.  

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Heading: Break In – Saturday 20th April / Sunday 21st April 2024
Date: 24/04/2024
Details: We are aware that malicious rumours are being circulated by some leaseholders following the break in over the weekend.  To ensure that the record is set straight and reassure residents, we can confirm the following:-

  • Darren DOES NOT hold keys for everyone’s apartment – there is NO MASTER KEY that accesses everyone’s apartment – the only apartment keys held are the ones where leaseholders, their tenants and / or letting agents have asked him to hold onto for them – this is a private arrangement between Darren and the leaseholders concerned
  • On checking, Darren advises that no keys or fobs have been stolen
  • Darren does hold a master fob which provides access to each floor – he also holds “blank” fobs which he looks to programme as required – they are not left reprogrammed
  • York Laurent (YL) and / or Compass Block Management DO NOT hold keys for all the apartments – the only keys held by YL are for apartments where leaseholders have instructed YL to sell or rent out the apartment (or rent and manage the apartment).  Compass Block Management are the point of contact if anyone wishes to purchase a new fob.  Compass Block Management process the order before then instructing Darren to programme the required fob in
  • We have been speaking with the Police and are advised that the incident has been changed from live to an “investigation” status.  The Police are aware that footage is held of the criminals.
  • Contractors have been attending to the various repairs required in the Reception area
  • Despite damage to the cupboard in the Reception area and damage to the desk and CCTV wiring, the only item taken was the main telephone on Darren’s desk
  • Darren does not hold weapons to deal with any potential issues – the knife in his desk is purely one he uses to cut up his fruit
  • Delivery drivers must not leave parcels in the Reception Area which have not been signed for – Darren has a note in Reception reiterating this to the drivers
  • We are currently working with contractors with a view to making the building a “fob only” access building.  This will mean all fobs held will be reprogrammed and the codes for the entrance doors disconnected – we will post further updates as we work through. 

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Heading: Break In – Saturday 20th April / Sunday 21st April 2024
Date: 22/04/2024
Details: Unfortunately, there was a break in during the early hours of Sunday 21st April 2024.  The police are aware.  The offenders gained access via the Carver Street entrance.  The Concierge telephone has been stolen, along with some parcels which were on Darren’s desk.  The keyboard for the CCTV has been ripped out from the DVR but is still there. 

Darren has confirmed that he is in receipt of the master fob and keys, together with all the keys and fobs for the apartments where leaseholders have asked him to hold for them.

We have instructed contractors to attend to check the Carver Street door, change the code on the door, attend to Darren’s desk, repair Darren’s cupboard and will be replacing the telephone.  The CCTV footage shows the offenders – the police will be made aware that footage is held.

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Heading: Fire Door Inspections – URGENT INFORMATION FOR LEASEHOLDERS
Date: 17/04/2024
Details: The Fire Safety (England) Regulations 2022 (the new Regulations) require responsible persons of multi-occupied residential buildings to take certain actions.  This involves checking the communal doors and checking that leaseholders are complying with fire regulations with the front doors of their apartments.

IMPORTANT NOTE:-

Fire door inspections will be carried out by Fire Compliance Services (FCS) for the communal and leaseholder apartment doors as follows:-

DATES: Monday 22nd April 2024, Tuesday 23rd April 2024 and Wednesday 24th April 2024

TIME: 7.30am to 3.30pm each day

To request a time slot over these 3 days then please email FCS directly via – [email protected] to ensure your apartment door has been checked.

PLEASE NOTE IT IS THE REQUIREMENT OF THE MANAGEMENT COMPANY TO MAKE YOU AWARE THAT THE REGULATIONS ARE IN EFFECT. 

IT IS THE LEASEHOLDER’S RESPONSIBILITY TO ENSURE THAT THEIR FRONT DOORS ARE FULLY COMPLIANT – FURTHER LEGAL ACTION MAY BE TAKEN AGAINST LEASEHOLDERS IN THE EVENT THAT FIRE DOOR REGULATIONS ARE NOT MET.

Thank you for your co-operation.

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Heading: Concierge Cover 
Date: 11/04/2024
Details: A reminder that Darren will be on annual leave 15th April 2024 to 19th April 2024 inclusive.  Temporary cover will be in place.

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Heading: Bins
Date: 11/04/2024
Details: We have contacted the Council about the lack of bin collection on Tuesday.

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Heading: Contractor Call Outs
Date: 02/04/2024
Details: Please be advised that if we have to call out contractors to address an issue and it transpires that the problem is coming from within an apartment, the leaseholder of that apartment will be responsible for the contractors’ call out and any subsequent repair costs.  Please therefore ensure regular checks, in particular in relation to plumbing and boilers, are carried out – thank you.

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Heading: URGENT – 5th Floor Amazon
Date: 02/04/2024
Details: We have received reports about a bad “sewerage” smell on the 5th Floor – Amazon.  We ask all residents on that floor to double check the kitchen and bathroom areas to see if there is an issue.  Please ensure that in particular water is present and running freely within toilets as a “dry” toilet can cause issues.  Thank you for your urgent co-operation.

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Heading: Rubbish
Date: 02/04/2024
Details: Please do not dump any rubbish on the bin store floor – the bin men will not take.  Thank you.

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Heading: Bins
Date: 02/04/2024
Details: We have contacted the Council again reminding them that the bin crew must ensure that the bins are returned back to the bin store once emptied.  We have reiterated that the car park is not managed by the Management Company or ourselves as agents.  Furthermore, it causes issues with some residents then just dumping their rubbish on the bin store floor.#

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Heading: Security of the Building
Date: 28/03/2024
Details: A reminder to all residents that when entering and exiting the building, please ensure that the doors are closed behind you please.  In particular, the door on Carver Street – please make sure this shuts too behind you.  Unfortunately, there have been reports of non-residents getting into the building and theft of someone’s parcel.  Although we do not manage the car park, we understand that some vehicles have also been broken into.  Please be extra vigilant and if you do notice anything suspicious, please do not hesitate to report to the Police immediately before then reporting to ourselves.  Thank you all for your co-operation.

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Heading: Lift Out Of Order
Date: 22/03/2024
Details: The lift engineers had hoped to replace the control panel to hold the lift over but unfortunately without success – this is despite numerous attempts and approaching various suppliers for parts.  The Management Company are currently looking at the costings and options in relation to modernising the lift or whether it will be more cost effective in the long run to have a brand new lift installed.  Further updates will follow in due course.

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Heading: Concierge Cover 
Date: 15/03/2024
Details: Please be advised that Darren will be on annual leave 15th April 2024 to 19th April 2024 inclusive.  Temporary cover will be in place.

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Heading: Concierge
Date: 06/03/2024
Details:
Darren is unfortunately off today – we are hoping that he will be back tomorrow but will keep you updated and review regarding cover.

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Heading: Illegal Use of Drugs and Smoking
Date: 09/02/2024
Details: 
Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs even within the confides of your apartment.  Residents are asked to report immediately to the police any suspected drugs use.  It is also a breach of lease.  Charges and further action will be taken by Compass Block Management on behalf of the Management Company as required

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Heading: Lift Out Of Order
Date: 09/02/2024
Details: Jackson are experiencing problems in sourcing a company to repair the control board.  In the event that the board cannot be repaired, they are also trying to source a supplier to replace.  We are regularly chasing them for updates and as soon as we have positive information, we will update you.

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Heading: Reminder about Noise
Date: 18/01/2024
Details: A reminder to all residents to keep noise to a minimum.  In particular, there should be no audible noise coming from apartments such as music / TVs between the hours of 11.00pm and 7.00am.  Thank you for your co-operation.

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Heading: Lift Out Of Order
Date: 18/01/2024
Details: We are advised that Jackson Lifts are experiencing problems with restoring the control panel which has been removed.  The Service Supervisor is to provide us with a further update tomorrow.  We have also requested a further meeting with Jackson Lifts.  

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Heading: Lift Out Of Order
Date: 09/01/2024
Details: Further to our meeting with Jackson Lifts, we are chasing them about the repair that is required now to get the lift up and running.  We will keep chasing and as soon as we hear further we will provide an update.

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Heading: Disposal of Christmas Trees
Date: 02/01/2024
Details: A reminder to all residents that the bin men will not take away Christmas Trees.  Please take Christmas Trees to your local waste disposal site – do not dump in the Amazon & Wexler bin store – thank you.

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Heading: Lift Out Of Order
Date: 01/12/2023
Details: We are chasing up Jackson Lifts for an eta on the replacement part which they advise is required.  We have also requested that the Supervisor meets with us on site to discuss the issues being experienced.  We are currently liaising with them to confirm a date and time.

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Heading: Lift Out Of Order
Date: 28/11/2023
Details: Having chased Jackson Lifts, we have received the following update – we will continue to chase up with the main Supervisor and keep you updated:-

On attending site the unit was found to be Out Of Order Ground Floor
The fault status has been classified as Faulty
The work undertaken to remedy this was to Refer back to JLG supervisor
Further work description comments: High resistance on ta contact. New one ordered
On this occasion the unit could not be returned to service and has been left off

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Heading: Lift Out Of Order
Date: 27/11/2023
Details: We are chasing Jackson Lifts for an update on the lift.  As soon as we hear further, we will post.

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Heading: Parcel deliveries whilst lift is out of order
Date: 27/11/2023
Details: Unfortunately, whilst the lift is out of order any large or heavy parcels that arrive will be left in reception for collection by residents.

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Heading: Lift Out Of Order
Date: 27/11/2023
Details: We have instructed Jackson Lifts to attend urgently as Jacksons came out on Friday but we are aware that the lift is not working.  We have reported direct to the main Supervisor and asked them to look into what the issue is as certainly it is not being addressed.

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Heading: Lift Out Of Order
Date: 24/11/2023
Details: We have been back on the phone to the main supervisor as we understand that the engineer has been in attendance today, a repair was undertaken but unfortunately the lift has broken down again.  The supervisor is getting onto the engineer and addressing the situation urgently.

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Heading: Lift Out Of Order
Date: 24/11/2023
Details: We have instructed Jackson Lifts to attend urgently certainly given the issues with the lift this last week.  

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Heading: Lift Out Of Order
Date: 21/11/2023
Details: Due to the lift still not operational a contractor has been allocated for a second visit and will attend in the next 24 hours.

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Heading: Lift Out Of Order
Date: 20/11/2023
Details:  The contractor  attended and left the lift in working order according to the report see below:  Following further reports today i have instructed the contractor  to re attend as the lift appears to have failed again

On attending site the unit was found to be Working On Arrival Ground Floor
The fault status has been classified as Tripped
The work undertaken to remedy this was to Reset the part/unit
Further work description comments: Doors timed out
The unit was left in good working order following a full operational test

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Heading: Lift Out Of Order
Date: 20/11/2023
Details:  The lift contractors  were  instructed on the 16th November to attend (the lift lights are flashing but it is not responding to the call button)  The lift engineer attended on Friday 17th November  at 1610 and fixed the lift.but there was an issue with the door. The engineer  was  instructed again on the morning of the 18th November . Call ref 5397492.  As soon as we receive a further update i will let you know.  The lift remains out of order, sincere apologies for any inconvenience Compass are currently doing all they can to resolve.

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Heading: Lift Out Of Order
Date: 16/11/2023
Details: We have instructed Jackson Lifts following reports that the lift lights are flashing but it is not responding to the call button.

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Heading: Concierge Cover 
Date: 02/11/2023
Details: Please be advised that Darren will be on annual leave 13th December 2023 through to 29th December 2023 inclusive.  Temporary cover will be in place.

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Heading: Dumped Rubbish
Date: 26/10/2023
Details: A reminder that all rubbish must be disposed of correctly in the bins provided.  Do not dump rubbish on the bin store floor – the bin men will not take and will refuse to take any bins which are obstructed by dumped rubbish.

We ask the residents responsible for the items on the link to dispose of your rubbish correctly – Dumped Rubbish on Bin Store Floor

For large or bulky items (such as mattresses, broken blinds or unwanted utility / furniture items), residents must make arrangements to take to the local tip or arrange for the Council to collect direct from the apartment.  This is a breach of lease and Fire Regulations.  Furthermore, it causes health & safety issues with attracting vermin and making the bin store a very unsafe place for other residents who dispose of their rubbish correctly!

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Heading: Noise & Disturbance
Date: 16/10/2023
Details: A reminder that Amazon & Wexler is a multi occupancy development.  Please keep noise and disturbance down to a minimum to show respect for your neighbours.  For landlords with tenants in situ, please reiterate to your tenants about noise and disturbance to others.  Breach of Lease charges will be incurred if problems are experienced.

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Heading: Concierge Cover 
Date: 05/10/2023
Details: Please be advised that the gentleman covering concierge services will be leaving at 12.00 noon today due to a family emergency.  He will be back as usual tomorrow.

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Heading: Concierge Cover 
Date: 26/09/2023
Details: Please be advised that Darren will be unavailable until late morning on Friday 29th September 2023.

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Heading: Concierge Cover 
Date: 18/09/2023
Details: Please be advised that Darren will be unavailable from 2.15pm on Friday 22nd September 2023.  He will be back as normal on Monday 25th September 2023.

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Heading: Air bnbs
Date: 07/09/2023

Details: The operation of Air bnbs is NOT permitted – this is classed as running a business from the apartments which is a breach of lease.  For leaseholders with tenants in situ, please ensure that they do not operate an Air bnb to avoid charges being incurred by you as the leaseholder – in particular if you have a company let in place.  If any residents experience any noise or issues during anti sociable hours please report directly to the Police via “101”.  Please obtain a reference number for your report before then relaying to ourselves.  Records and logs of events will assist us when addressing with the leaseholder of the apartment concerned – thank you.

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Heading: Concierge Cover 
Date: 06/09/2023
Details: Please be advised that Darren will be on annual leave 2nd October 2023 to 6th October 2023 inclusive.  Temporary cover will be in place during this time.

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Heading: Concierge Cover 
Date: 06/09/2023
Details: Please be advised that Darren will be in late morning on 12th September 2023.

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Heading: Concierge Cover 
Date: 21/08/2023
Details: Please be advised that Darren is unfortunately off today – we will keep you updated.

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Heading: Lift
Date: 08/08/2023
Details: Jackson Lifts have been contacted as unfortunately the lift is making a rattling noise whilst in transit even though the engineer has not long been out.

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Heading: Lift
Date: 04/08/2023
Details: Despite chasing Jackson Lifts about the ongoing noise from the lift, an engineer had still not been out.  Darren has reported today that the noise has been worse with the lift wobbling.  We have been in touch with Jackson Lifts.  An engineer has been in attendance, repaired and the lift is in full working order.

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Heading: Concierge Cover 
Date: 03/08/2023
Details: Please be advised that Darren will be off on annual leave from 29th August 2023 to 1st September 2023 inclusive.  Temporary cover will be in place whilst Darren is off.

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Heading: Phone Found
Date: 25/07/2023

Details: If anyone has lost their phone, please contact [email protected] as one has been found at Amazon & Wexler.

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Heading: Items stored in communal areas
Date: 29/06/2023

Details: Under no circumstances should any items be stored within any of the communal areas – this is not only a health & safety requirement but a breach of fire regulations.  In the event that items are found within any of the communal areas, the Management Company will commence TORT proceedings.

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Heading: Electricity Meters
Date: 29/06/2023

Details: Given the hike in electricity prices, some residents may be looking to change their meter – please be advised that due to the location of the meters only standard meters may be changed (and will need to be overseen by Darren) – Smart meters cannot be installed.

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Heading: Lift
Date: 29/06/2023

Details: We are still chasing Jackson Lifts as we have heard nothing further from them – we have requested that the matter is escalated to a Senior Manager at Jackson Lifts.

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Heading: Air bnbs
Date: 29/06/2023

Details: The operation of Air bnbs is NOT permitted – this is classed as running a business from the apartments which is a breach of lease.  For leaseholders with tenants in situ, please ensure that they do not operate an Air bnb to avoid charges being incurred by you as the leaseholder – in particular if you have a company let in place.  Thank you.

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Heading: Contact Emails
Date: 29/06/2023

Details: To confirm that there are dedicated teams covering service charge or legal enquiries.  Their contact email addresses are:-

[email protected]

[email protected]

A reminder that if you do have a block maintenance issue to report, please do not hesitate to report via our online system on the website – thank you.

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Heading: Lift
Date: 20/06/2023

Details: We are still chasing Jackson Lifts as they have still not repaired the third floor call button and there is a noise coming from the lift again when it passes the fourth floor.

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Heading: Fire Alarm Incident
Date: 19/06/2023

Details: We were in contact with the Out of Hours Team over the weekend following reports of the fire alarm going off.  The Fire Brigade were in attendance. Contractors are addressing the leak which caused the issue.  The contractors for the fire alarm system have also been in attendance.  All matters are being addressed.  The Property Manager for the development spoke with the Out of Hours yesterday.

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Heading: Operating Air bnbs
Date: 12/06/2023

Details: Prior written consent is required from the Management Company before operating a business or subletting an apartment.  Running an Air bnb is deemed as running a business.  Problems are often experienced with Air bnbs with security, noise and disturbance.  Many occupants do tend to use Air bnb apartments as “party pads” which certainly does not work in a multi occupancy development.  

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Heading: Lift
Date: 09/06/2023

Details: We are chasing Jackson Lifts as they have still not repaired the third floor call button and there is a noise coming from the lift again when it passes the fourth floor.

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Heading: Keypad & Fob Access – Carver Street
Date: 22/05/2023

Details: The contractors have been in attendance to the keypad & fob access point for Carver Street.  Unfortunately, the contractors advise the system is beyond repair with parts for the system now obsolete.  As such, they will be looking to install a new keypad.

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Heading: Items Stored Outside Apartments
Date: 02/05/2023

Details: A reminder to all residents to ensure that no items are left stored outside of your apartments.  To do so is a breach of lease and breach of fire regulations.  Charges will be incurred.  Thank you for your urgent co-operation.

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Heading: Parcels
Date: 27/04/2023

Details: Jeremy has delivered parcels to the respective apartments which were locked away for safe keeping yesterday.  Obviously, our main concern was trying to help residents by protecting parcels certainly in light of recent events.  

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Heading: Fire Safety – Leaseholders with Tenants
Date: 26/04/2023

Details: For leaseholders with tenants in situ, please ensure that your tenants and future tenants are provided with any safety information upon occupancy. Please also find attached brief leaflet for landlords and tenants in relation to fire safety as issued by The Ministry of Housing, Communities and Local Government. You will find additional information on the communal Notice Board. 

Fire_Safety_in_Shared_or_Rented_Accommodation_v4

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Heading: Covid 
Date: 19/04/2023
Details: We have been advised that unfortunately there has been a case of Covid.  The cleaners have been made aware and will clean down key areas identified.

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Heading: Internal Redecoration & Improvements
Date: 05/04/2023
Details: As you know, CS Electrical Plumbing & Building Services Ltd (CS) are carrying out internal redecoration works.  The following works will also be included:-

  • Ground floor doors will be painted in white gloss – 2Clean to include a wipe down of the doors every 2 weeks when they do the cleans to help maintain 
  • Parcel cupboard – given the problems with the offender coming in (and potentially further issues given some people are getting desperate with the sign of the times), CS will create a parcel cupboard with a code for access – we will then relay the code to residents so in turn they can relay to their various delivery drivers
  • Ground floor – Amazon side – Reception – CS to address 7 or 8 of the downlighters – changing to LED – it makes sense for them to address this before starting redecoration work as there will be some damage whilst they remove the old lighting
  • Ground floor Amazon side, ground floor Wexler side, coming in from Carver Street and Tenby Street, passage to carpark and lift – as this has a lot of traffic it makes sense to address on a more regular basis –  propose this is carried out yearly – keeps it well maintained – painting up to around 4ft

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Heading: Lift
Date: 04/04/2023
Details: Engineers have been on site today to repair the lift.  The lift is now fully operational.

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Heading: PARCEL – THEFTS – UPDATE
Date: 28/03/2023
Details: Having reported the thefts to the Police and submitted CCTV photos of the offender, the Police have advised that the information and photos have been placed on their Force Briefing System – this in the hope that Officers may identify the offender.  We will keep you updated.

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Heading: Internal Redecoration Works
Date: 27/03/2023
Details: We can confirm that the contractors, CS Electrical Plumbing & Building Services Ltd, have been instructed to carry out the following internal redecoration works:-

Ground floor – Amazon side – proposed start date w/c 03.04.2023

Ground floor – Wexler side – proposed start date once Amazon side addressed

Reception – to include all stairways that side – works to be carried out once lift repairs have been carried out and ground floors for both Amazon and Wexler finished

Once all of the above have been completed, the Management Company will look at other areas of the development that need addressing.  We will post updates with further details.

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Heading: PARCEL THEFTS
Date: 27/03/2023
Details: Following reports by Darren about the out of hours parcel thefts, we can confirm that this has been reported to the Police.  The Police are currently investigating.  As soon as we hear further, we will post updates.

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Heading: URGENT – CHANGE TO DOOR CODE ENTRANCE BY DARREN
Date: 23/03/2023
Details: Please be advised that unfortunately a non-resident has been entering the building out of hours and stealing parcels from the Reception Area.

We believe this person has gained the code having tailgated a resident into the building.  The code will be changed tomorrow – 24th March 2023.  Circulars will be placed in your letterboxes detailing the new code.  Please do not pass the code onto non-residents.

A reminder to all residents to ensure that all doors are closed firmly behind you when entering and exiting the building.  If you do see anything suspicious please report immediately to the Police before then reporting to Compass Block Management.  Thank you.

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Heading: Lift
Date: 23/03/2023
Details: We have been chasing Jackson Lifts and unfortunately now received the following feedback from Jackson Lifts who have been chasing the suppliers:-

“They have scheduled the works in for a slightly later than anticipated Tuesday 4th April. To note the parts are still not with the specialists as yet and this could be subject to more change”.  Jackson Lifts will keep chasing the suppliers.  We know that this is far from ideal but we will keep chasing Jackson Lifts.

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Heading: Lift
Date: 22/03/2023
Details: We are chasing Jackson Lifts to find out if the replacement part has been received.  We will post updates as we hear further.

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Heading: Security & Parcels Delivered Out Of Hours
Date: 15/03/2023
Details: All residents must make sure the entrance doors are closed firmly behind when entering and exiting the building.  We are advised that unfortunately a resident allowed someone to tailgate them into the building around 9.00pm last night.  Two parcels were then stolen off the Reception Desk.

Parcels left by couriers out of hours are left at their own risk – if you are aware that parcels have been left for you out of hours at Reception, please collect immediately to avoid loss or theft.  

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Heading: Lift
Date: 01/03/2023
Details: Having chased Jackson Lifts, the specialists advise they anticipate arrival of the parts week commencing 20th March.  As soon as the part arrives, Jackson Lifts will organise for engineers to carry out the repairs.

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Heading: Email Alerts
Date: 24/02/2023
Details: We understand that unfortunately not all subscribers to the website are receiving the email alerts (and periodically having to log onto the website).  We can confirm that we have raised the issue with the software / website providers to help in rectifying.

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Heading: Issues with Car Park, Car Park Gates & Pedestrian Gates
Date: 24/02/2023
Details: Please be advised that the car park, car park gates and pedestrian gate to Albion Street do fall under the responsibility of Remus Management.  Please do report any issues direct to them on 0121 766 1480.  Thank you.

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Heading: Fob Entrance by Main Reception (by Darren)
Date: 24/02/2023
Details: Contractors are looking at the fob entrance system to the main entrance as the parts are now obsolete.  We will keep you updated.

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Heading: Lift Out Of Order
Date: 24/02/2023
Details: We have sent a chaser to Jackson Lifts to see if there is any further information on a date in March when the part is due to arrive.  We await a response but will continue to keep chasing.

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Heading: Issues over the weekend
Date: 21/02/2023
Details: It has been brought to our attention that human faeces was found on the Wexler staircase halfway between level one and two.  The cleaners have been instructed to carry out a deep clean of this area to include cleaning up the urine from a small child.  In the event that issues or accidents occur, we ask those responsible to thoroughly clean up the mess left and not leave for others to have to live by or clean up.

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Heading: Internal Redecoration Works
Date: 21/02/2023
Details: Contractors will be carrying out internal redecoration works to the main reception area (where Darren is located), ground floor Amazon and the two staircases – Tenby Street and Carver Street in due course.

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Heading: Issue with Recycling Bins
Date: 21/02/2023
Details: Darren has reported that the bin men have started to return the recycling bins after they have been emptied.  Darren will monitor the situation though.

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Heading: Lift Out Of Order
Date: 15/02/2023
Details: We can confirm that a Teams Meeting took place with Reiss and Nicholas of Jackson Lifts on 14th February 2023.  The series of events and subsequent feedback are detailed as below:-

  • October 2022 – lift broke down and also issue with call button not operating for the third floor – engineer in attendance – found issue with hydraulic valve block and ordered new call button – lift left in service following repairs although awaiting call button for the third floor. 
  • November 2022 – further issues with the lift breaking down – engineer attended – resealed the valve block – lift left in service although call button still awaited.
  • Mid December 2022 – more issues with the lift – specialists called in – specialists attended between Christmas and the New Year – fundamental components were found to be unrepairable and that a new valve block was required.
  • Given Christmas period, first opportunity to order new hydraulic block ordered was on 3rd January 2023 which was done so by Jackson Lifts. The hydraulic block is coming from Italy.  Given the age of the lift, lead times depend on manufacturers and suppliers as these items are not held on the shelves – this all has to be fabricated once an order is placed.  The suppliers are worldwide suppliers.
  • Jackson Lifts have been advised that the lead time for delivery of the valve block is March but despite chasing, they have no definitive date in March. Jackson Lifts are chasing twice weekly and as soon as they have further information they will update us.
  • Once the valve block arrives, the call button issue will also be addressed.

We will post further updates as we hear further.

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Heading: Lift Out Of Order
Date: 13/02/2023
Details: The meeting booked for Monday has had to be re-arranged to Tuesday on the request of Jackson Lifts.  We will post an update following this meeting.

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Heading: Issue with Recycling Bins
Date: 10/02/2023
Details: Despite chasing up the main contact at Birmingham City Council, the recycling bin men are still ignoring requests to put the recycling bins back in place once they have been emptied – this is despite the fact that they have to pass the bins to collect the other ones.  They are currently leaving the emptied bins outside.  Darren has put notices up for residents to also complain in the hope that with more people complaining, the bin men will take note and carry out the full service as covered within your Council Tax bills.  We will also keep chasing Simon Ward of Birmingham City Council about the situation.

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Heading: Water Pumps
Date: 10/02/2023
Details: Contractors are dealing with repairs to a leak to one of the main water pumps.

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Heading: Lift Out Of Order
Date: 10/02/2023
Details: Following chasers by Compass with Jackson Lifts to get a definitive date for repair, a meeting has been booked for Monday with the Director of Compass and the Service Supervisor of Jackson Lifts.  We will post an update following this meeting.

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Heading: Fire Safety Plan
Date: 07/02/2023
Details: Please see a copy of the Fire Safety Plan within the tab headings on this website page.  For leaseholders with tenants in situ, please ensure you and / or your letting agent issue current and future tenants with a copy of the Fire Safety Plan – thank you.

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Heading: Items in Communal Areas
Date: 02/02/2023
Details: As per previous notifications and updates sent via the website, under no circumstances are items to be stored or dumped outside apartment doors, in the communal areas, stairways, cupboards or risers.  To do so is a breach of the Fire Risk Assessment and breach of lease. 

In the event that items are found, charges will be incurred.  The Management Company will also commence TORT proceedings for the removal of the items.

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Heading: External Contractors or Agents
Date: 02/02/2023
Details: In line with Fire Regulations and Security, you must ensure that external contractors or Agents sign in and out at Reception.

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Heading: Lift Out Of Order
Date: 02/02/2023
Details: We have chased up the Service Supervisor again today and received the following:-

“I have spoken to multiple suppliers and unfortunately due to the age and design of the hydraulic valve block this has now been superseded with a lead time given of early March.  I have passed over to our technical department for them to review and provide assistance to hopefully explore a quicker replacement”

Given all the delays being experienced and feedback today, we have requested a quote for a new lift and confirmation on timescale to install a new lift.  We will keep chasing regarding the current replacement parts required.  We have also chased about compensation for lack of service, delays and general unreliability.

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Heading: URGENT – Fire Alarm
Date: 01/02/2023
Details: Under NO CIRCUMSTANCES should residents be touching or isolating the Fire Alarm System! 

We understand that a resident switched off the fire alarm when it went off last night.  No resident is authorised to touch the system. Only the Fire Brigade and specialised contractors are authorised to operate the Fire Alarm.  The resident’s actions last night could have put everyone’s life at risk.  This is an extremely serious situation and one which the Management Company will be contacting the resident about to take the matter further.

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Heading: Lift Out Of Order
Date: 31/01/2023
Details: We have requested a copy of the Complaints Procedure and requested compensation from Jackson Lifts given that we have had to chase again about repairs.  They have still not been able to confirm a repair date.  We will keep chasing up.

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Heading: Lift Out Of Order
Date: 24/01/2023
Details: The Service Supervisor of Jackson Lifts has reverted as follows:-

“Firstly I would like to apologise for the time taken to complete the repairs we have had varying issues with the hydraulic system and accompanying parts that require third party specialist intervention due to the complex nature of the faults. Unfortunately as much as we have stressed the urgency of this issue to them they are yet to give me a definitive date of re-attendance I appreciate this does not ease your frustrations or help you manage the expectations. I myself have escalated the issue internally to try and get a solid date from the specialists, I anticipate to give you this by Thursday at the latest.

Once again my apologies for the delay in getting this matter resolved”

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Heading: Lift Out Of Order
Date: 23/01/2023
Details: We have been chasing Jackson Lifts again today.  The main supervisor has been requested to contact us in the morning given there is no positive feedback from Jackson Lifts still about the repairs.

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Heading: Lift Out Of Order
Date: 18/01/2023
Details: We continue to chase Jackson Lifts stressing how frustrating, annoying and totally inconvenient this situation is.  We will keep on at Jackson Lifts and post updates.

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Heading: Dumped Rubbish
Date: 16/01/2023
Details: A reminder that all rubbish must be dumped in the bins provided.  For large or bulky items (such as mattresses), residents must make arrangements to take to the local tip or arrange for the Council to collect direct from the apartment.  Under no circumstances, should items be left in the communal areas or hallways.  This is a breach of lease and Fire Regulations.

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Heading: Guttering
Date: 16/01/2023
Details: We have instructed contractors to attend as down pipe on the outside of the building (Carver Street) has become detached.

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Heading: Lift Out Of Order
Date: 10/01/2023
Details: We have been chasing Jackson Lifts.  We have received advice that a quotation is due to be sent over following investigation works.  We have stressed the urgency here given the time this is all taking.

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Heading: Lift Out Of Order
Date: 06/01/2023
Details: We have been chasing Jackson Lifts for an update.  We are advised that they are chasing up the Supervisor for a full report.  We will keep chasing and post updates once we hear further.

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Heading: Lift Out Of Order
Date: 04/01/2023
Details: We are chasing Jackson Lifts as understand parts are required so chasing to find out what is going on and when the lift will be fixed.  We will keep chasing and post updates as we hear further.

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Heading: Lift Out Of Order
Date: 14/12/2022
Details: The lift company, Jackson Lifts, have been instructed following reports from Darren that the lift is not responding to the call button.

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Heading: Noise & Disruption
Date: 09/12/2022

Details: There have been reports of residents hoovering at 5.30 in the morning.  Given that this is a multi occupancy development, it has a significant impact on neighbouring apartments.  A reminder to all residents to have due consideration for neighbours keeping noise to an absolute minimum.  Thank you for your co-operation.

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Heading: Lift
Date: 30/11/2022

Details: We have sent another chaser over to Jackson Lifts regarding the broken third floor call button.  Darren advises this has still not been repaired.  We will keep chasing Jackson Lifts.

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Heading: Illegal Use of Drugs and Smoking
Date: 18/11/2022
Details: 
Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs even within the confides of your apartment.  Residents are asked to report immediately to the police any suspected drugs use.  It is also a breach of lease.  Charges and further action will be taken by Compass Block Management on behalf of the Management Company as required.

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Heading: Concierge Cover 
Date: 15/11/2022
Details: Please be advised that Darren will be off site from around midday on Monday 21st November 2022.  

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Heading: Concierge Cover 
Date: 07/11/2022
Details: Please be advised that Darren will be off on annual leave from close of business on 20th December 2022, returning on Tuesday 3rd January 2023.  Temporary cover will be in place excluding the weekends and Bank Holidays.

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Heading: Lift Out Of Order
Date: 25/10/2022
Details: We have been chasing Jackson Lifts – they advise that the engineer is booked to attend 1st November 2022 to complete the repairs.

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Heading: Water Tank Clean and Chlorination
Date: 24/10/2022
Details:
Please be advised that the water tank clean and chlorination will be carried out on 15th November 2022.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  For landlords with tenants in situ, please ensure that you notify your tenants and / or letting agents.  Following works, you may find that the water supply may run noisy for a while – this will be down to air within the pipes and will dissipate as you run taps.  Thank you. ___________________________________________________________________________________________________________________________________________________________

Heading: Lift Out Of Order
Date: 19/10/2022
Details: We have been chasing Jackson Lifts to find out what the current situation is with the lift as we have not received any updates from them.  We have today been advised that replacement parts have had to be ordered.  They could not confirm when these parts would arrive but are hoping to have and be able to repair the lift next week.  We will keep on to them about this and provide updates as we hear further.

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Heading: Lift Out Of Order
Date: 14/10/2022
Details: We have been chasing up Jackson Lifts to find out what is going on with the lift and in response to the following report they have sent across:-

“The work undertaken to remedy this was to Refer back to JLG supervisor
Further work description comments: Hydraulic valve block leaking requires resealing
On this occasion the unit could not be returned to service and has been left of”

We have asked them for an eta to get this resolved – stressing the urgency to them.  We will continue to keep chasing and as soon as we have a further update, we will provide an update.

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Heading: Lift Out Of Order
Date: 13/10/2022
Details: We have chased Jackson Lifts for an update.  They have advised that the engineer did attend but needs to re-attend to carry out further investigation to find out exactly what is wrong with the lift as they could not get working.  We will keep you updated.

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Heading: Concierge Cover 
Date: 12/10/2022
Details: Please be advised that Darren will be off site until around midday on Tuesday 18th October 2022.

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Heading: Issue with Lift
Date: 12/10/2022
Details: The engineer from Jackson Lifts attended yesterday as per our update below.  We understand that unfortunately the lift is not working again today.  We can confirm that we have contacted Jackson Lifts and they have confirmed an engineer will be attending today.

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Heading: Bins
Date: 11/10/2022

Details: Further to our posting on 27th May 2022, the Council have reverted to advise that they are not responsible for third parties who are instructed due to missed collections.  We have gone back to the Council to advise that we do not accept this response given that they claimed the issue was with the road layout and them not being able to park up their vehicle without blocking the road.  Furthermore, the Council have resumed normal bin collections even though there have been no changes to the road layout.  We will keep chasing the Council and will update the website as we hear further.

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Heading: Issue with Lift
Date: 11/10/2022
Details: Jackson Lifts have been called out to the lift which is not working properly.

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Heading: Concierge Cover 
Date: 14/09/2022
Details: Please be advised that Darren will be off site until around midday on Friday 23rd September 2022.

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Heading: Concierge Cover 
Date: 06/09/2022
Details: Please be advised that Darren will be on annual leave on Monday 3rd October 2022 and Tuesday 4th October 2022 – temporary concierge cover will be in place.  

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Heading: Concierge Cover 
Date: 06/09/2022
Details: Please be advised that Darren will be off site until around midday on Monday 12th September 2022.

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Heading: Concierge Cover 
Date: 11/08/2022
Details: Please be advised that Darren will be in from midday on Thursday 18th August 2022.

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Heading: Concierge Cover Last Week
Date: 08/08/2022

Details: We understand that some residents experienced problems in not being able to gain meter readings last week whilst temporary Concierge cover was in place.  We note some residents could not gain meter readings and they did not see anyone covering.  We further note that the bins were not put back into the bin store (this should not really be a task for Concierge but they have had to do due to issues with the bin men).  Following all the feedback, we have reported to the company who provide Concierge cover whilst Darren is off.  We have requested that another member of their team provides cover when Darren is next away.

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Heading: Bulky Items & State of Bin Store
Date: 05/08/2022

Details: As some residents have failed to utilise the bin store correctly by dumping a sofa in the bin store and large cardboard boxes have simply been thrown into the bin store, the bin men have REFUSED to empty the bins as they have no clear access to the bins.  As such, we have had to instruct contractors to clean up the mess that has been left.  The contractors will also take away the bulky items such as the sofa as the bin men WILL NOT take.

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Heading: Bulky Items
Date: 03/08/2022

Details: A reminder that the bin men WILL NOT take away furniture or any bulky items left in the bin store.  Residents must organise for all bulky items to be disposed of by contacting Birmingham City Council direct and organising collection direct from the apartment only.  Alternatively, residents must take bulky items that they wish to dispose of to the local tip.  Do not dump in the bin store.  Thank you for your urgent co-operation.
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Heading: Concierge Cover
Date: 02/08/2022

Details: Please be advised that Asen (temporary Concierge whilst Darren is off) has had to leave site for a moment to deal with a family emergency.  He will be back on site in less than an hour – apologies for any inconvenience caused.

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Heading: Concierge Cover
Date: 05/07/2022

Details: Please be advised that Darren will be on annual leave as follows – there will be temporary cover during his absence:-

1st – 5th August inclusive ( 5 days )

30th August – 2nd September inclusive ( 9 days in total as 29th Aug is Bank Holiday )

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Heading: Lift
Date: 21/06/2022

Details: Jackson Lifts have been instructed to attend to the lift which has broken down.

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Heading: Concierge Cover 
Date: 16/06/2022
Details: Please be advised that Darren will be unavailable from 11.45am today – he will be back as usual tomorrow.

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Heading: Concierge Cover 
Date: 06/06/2022
Details: Please be advised that Darren will be in from midday only on Tuesday 7th June 2022 and Monday 13th June 2022.  

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Heading: Bins
Date: 27/05/2022

Details: We have been chasing the Council to recover the contractor costs for emptying the bins when the Council failed to collect.  We should point out that the bin men had advised there were several problems with the road layout which meant they could not collect the bins.  The collection service has now been resumed even though there have been no changes to the road layout which the bin men were using as an excuse.  The response we have received from the Council to our request for reimbursement of private contractor costs is as follows:-

“I can only confirm that we are cooperating with the Local Government and Social Care Ombudsman regarding Amazon Lofts and whilst their investigations are ongoing we cannot comment any further regarding this matter”

We will keep you updated as we hear further.

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Heading: Concierge Cover 
Date: 18/05/2022
Details: Please be advised that Darren will unfortunately be off for the rest of the week – temporary concierge cover will remain in place.

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Heading: Concierge Cover 
Date: 06/05/2022
Details: Please be advised that Darren has had to leave for the day due to an emergency.  Apologies for any inconvenience.

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Heading: Lift
Date: 06/05/2022

Details: We have been regularly chasing up the lift company about the issues with the lift.  We have been advised that the engineer attended on Wednesday and identified a repair to the guides (re-plumbing and re-alignment) is required.  The lift company advise this has been raised through their repair team and attendance has been scheduled for 11th May.

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Heading: Water – Amazon
Date: 03/05/2022

Details: Please be advised that the water on the Amazon side of the building will be off tomorrow from 09.00am for approximately 1 hour.  The contractors are changing the expansion tank.

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Heading: Entrance by Reception
Date: 27/04/2022

Details: Could we please ask residents not to use the entrance by reception tomorrow – 28th April 2022.  The contractors are carrying out essential works to the front slabbed area.

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Heading: Water – Amazon
Date: 27/04/2022

Details: We are advised that unfortunately the works to the water tank cannot be carried out today.  We will post an update once we hear back with a new date.

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Heading: Water – Amazon
Date: 26/04/2022

Details: Please be advised that the water on the Amazon side of the building will be off tomorrow from 09.00am for approximately 1 hour.  The contractors are changing the expansion tank.

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Heading: Lift – update
Date: 25/04/2022

Details: Jacksons have been out and put the lift out of service. The engineer has advised that it looks as though the lift has moved which is causing it to hit a bolt as it travels hence the noise. He says it may need the repair team to come out and completely move the car.  We will keep chasing Jackson Lifts for updates and update this website as we hear further.

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Heading: Lift
Date: 25/04/2022

Details: Jackson Lifts attended over the weekend following issues with the lift again.  We have also logged a further call with them that the lift is still making a banging noise and needs addressing.

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Heading: Concierge Cover 
Date: 19/04/2022
Details: Please be advised that Darren will be on annual leave from 16th May to 18th May 2022 inclusive.  Temporary cover will be in place during this time.

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Heading: Lift
Date: 12/04/2022

Details: Unfortunately we have still yet to receive any feedback from Jackson Lifts about the problem with the lift.  We have been chasing.  We have reiterated the frustration at the time this is all taking and furthermore that we are not being kept informed as to what is going on.  We will continue to chase up and left a message with the main manager.

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Heading: Lift
Date: 07/04/2022

Details: We are chasing the lift contractors for an update as to what is happening with the lift.  We understand that there was an issue over the weekend and contractors attended.  The contractors were out again yesterday but unfortunately we have yet to receive any feedback on the full situation and when the lift is likely to be returned back to working order.  We will continue to chase and post updates as we hear further.

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Heading: 3rd Floor Wexler – Lighting
Date: 28/03/2022

Details: The ballast needs changing on the 3rd floor communal light – Wexler.  Contractors have been instructed.

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Heading: Missing Parcels
Date: 21/03/2022

Details: If any residents have accidentally picked up parcels that do not relate to them, could we ask that these are returned back to the front desk immediately – thank you.

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Heading: Lift
Date: 16/03/2022

Details: Following reports that the one lift is making a strange noise, we have instructed Jackson Lifts to attend.

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Heading: Seagull Deterrents
Date: 07/03/2022

Details: We understand that seagulls are causing issues again with the noise.  We have instructed contractors to look into to advise what the best and cost effective options will be.  We will update the website with further information in due course.

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Heading: Out of Hours Emergencies
Date: 07/03/2022

Details: We are aware that the fire alarm went off over the weekend.  A reminder that if you do experience any out of hours block emergencies and once you have called the emergency services (as may be required for particular instances) then please report immediately to the out of hours team on 0345 606 7660.  Thank you.

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Heading: Fire Alarm Inspection – Incorrect Notification
Date: 03/02/2022

Details: We do apologise – the Fire Alarm Inspection information posted 2nd February 2022 has been incorrectly duplicated onto Amazon & Wexler – this relates to another development.  No action is required by residents – please ignore.  We apologise for any inconvenience.  We have deleted the original notification.

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Heading: Concierge Cover – change from 14th February to 15th February
Date: 03/02/2022
Details: Please be advised that Darren will be available now on 14th February.  He will be off from late morning though on 15th February for the rest of the day.

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Heading: Bins
Date: 24/01/2022

Details: Thank you to those residents who have also made contact with the Council about the lack of service with the bin collections.  Despite claims from both the Council and the local MP that they were awaiting feedback from ourselves, we can confirm that this not true.  We have been regularly chasing the Council and immediately reverted back to them following their initial proposals.  We advised that their proposals were not acceptable.  A member of Compass met with the Council on Thursday 20th January 2022 on site.  A further meeting has been arranged on site for Tuesday 25th January 2022 at 6.00am.

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Heading: Concierge Cover
Date: 13/01/2022
Details: Please be advised that on 14th February 2022, Darren will be available only from midday onwards on that day.

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Heading: Bins
Date: 05/11/2021

Details: Contractors have been instructed to empty the bins and remove all rubbish outside of the bins given that, again, the bin men from Birmingham City Council have not collected. 

There are still issues with the Council and the bin collections. They advise that they are no longer able to park up their vehicle outside for collection due to the fact that they can no longer block the bicycle lane (which the Council Highways Dept) put in. This is despite the fact that they were doing so at the beginning of the year without any issues. They have put some proposals forward which are unrealistic. In the meantime, we have booked out contractors to attend. We have advised the Council that we will be looking to recover all costs for additional contractor work. We also recommend that residents contact the Council to recover refunds from the Council for not providing a bin collection service (paid out of residents’ Council Tax bills). 

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Heading: Fire Alarm
Date: 15/12/2021
Details: We understand that the fire alarm is going off – the contractors, FCS, are aware and the matter is being dealt with.

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Heading: Concierge Holiday
Date: 23/11/2021
Details: Please be advised that there will be no concierge cover on Friday 10th December 2021 – Darren will be unavailable.

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Heading: Concierge Holiday
Date: 17/11/2021
Details: Please be advised that Darren will be on annual leave from 22nd December 2021 to 31st December 2021 inclusive.  Temporary cover will be in place whilst Darren is off.  This is separate from the Christmas Bank Holidays.

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Heading: Concierge Absence
Date: 05/11/2021
Details: Please be advised that Darren will be unavailable on the morning of Friday 19th November 2021.  He will be back later in the day.

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Heading: Bins
Date: 05/11/2021

Details: Contractors have been instructed to empty the bins and remove all rubbish outside of the bins given that, again, the bin men from Birmingham City Council have not collected.  

________________________________________________________________________________________________________________

Heading: Bins
Date: 11/10/2021

Details: Contractors have been instructed to empty the bins and remove all rubbish outside of the bins given that, again, the bin men from Birmingham City Council have not collected.  Despite chasing the Council, we have not received any satisfactory responses.  The Management Company will be looking to the Council to recover the clean up costs.

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Heading: Lift Out Of Order
Date: 07/10/2021

Details: Lift engineers have been called out to attend to the lift that is out of order.

________________________________________________________________________________________________________________

Heading: Bins
Date: 27/08/2021

Details: We are aware that there are issues with bin collections by Birmingham City Council within the Jewellery Quarter.  We have put in numerous complaints to the Council and the main contact we have at the Council about the situation.  Despite chasing we have not received any satisfactory responses.  As such, we have also reported the matter to the Environmental Health.

________________________________________________________________________________________________________________

Heading: Concierge Holiday – 30th September
Date: 27/08/2021

Details: Please be advised that Darren will be on annual leave on 30th September 2021.  We will organise temporary cover in his absence.

________________________________________________________________________________________________________________

Heading: Concierge Holiday – 1st and 4th October 2021
Date: 26/08/2021

Details: Please be advised that Darren will be on annual leave 1st October and 4th October 2021.  We will organise temporary cover in his absence.

________________________________________________________________________________________________________________

Heading: Concierge Cover – Wednesday 18th August 2021
Date: 10/08/2021

Details: Please be advised that Darren will not be available first thing on Wednesday 18th August 2021.  He will be back though later mid morning.

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Heading: Coronavirus Case Reported
Date: 05/08/2021

Details: Unfortunately, a positive case of Coronavirus has been reported at Amazon & Wexler.  The resident is self-isolating.  Please continue to take appropriate steps to try and remain safe.

For further information and guidance, please log onto the Government’s website at http://www.gov.uk/coronavirus

We have booked out a deep clean of the communal areas in accordance with PHE guidance.  It is recommended that face masks / shields are worn by all whilst in the communal areas.

__________________________________________________________________________________________

Heading: Concierge Cover – Thursday 5th August 2021
Date: 05/08/2021

Details: Please be advised that Darren is unfortunately off ill today.

__________________________________________________________________________________________

Heading: Concierge Cover – Friday 6th August 2021
Date: 02/08/2021

Details: Please be advised that Darren will not be available first thing on Friday 6th August 2021.  He will be back though later mid morning.

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Heading: Fire Extinguishers in Communal Areas
Date: 19/07/2021

Details: As you will have noted, the old fire extinguishers have been removed.  New fire extinguishers will not be placed in the communal areas.  This is as a result of the advice received from the Fire Risk Assessors in line with Fire Regulations:-

  • Residents are not trained in the use of fire extinguishers and risk using the wrong extinguisher on the wrong fire.
  • The Fire Brigade do not want the public fighting large fires.
  • The Fire Brigade do not want the public being put at risk in the event that they go into the communal area to retrieve extinguishers for a fire in their apartment – to then go back into a burning property.

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Heading: Important Lift Information
Date: 19/07/2021

Details: Signage will be placed on site to confirm the following:-

The lift is maintained by Jackson Lifts

In the event of a breakdown please call:

01543 258809 or 0208 305 0927 – these numbers are monitored 24/7

Please note in an emergency keep the alarm button pressed in until you hear the phone start dialling – this mat take 10-15 seconds before activation.

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 15/07/2021

Details: We have been advised that the engineer has been in attendance to repair the lift and the lift is in working order.  The emergency auto dialler is also now working.

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 15/07/2021

Details: We have been regularly chasing up Jackson Lifts to find out what is going on with the lift.  We have been advised that further materials have had to be ordered.  Jackson Lifts confirm that the parts have come in this afternoon and the engineer is booked to attend site tomorrow.

________________________________________________________________________________________________________________________

Heading: Pets & Clean up of Mess
Date: 14/07/2021

Details: A lot of dog mess has again had to be cleaned up around the development, in particular mess being left on the main communal stairs.  This is totally unacceptable and proves a health hazard.  If the problems persist, then a view will be taken not to permit any pets at the development and consent provided will be revoked by the Management Company.

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 14/07/2021

Details: We are liaising with the Service Supervisor at Jackson Lifts to gain an update as we understand the engineers were in attendance all day yesterday.  We note that the issue with the lift has unfortunately still not yet been resolved.

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 07/07/2021

Details: Given all the problems with the lift, we are liaising with the Service Supervisor at Jackson Lifts.  We will provide further information as we hear further.

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 05/07/2021

Details: Despite being advised on Friday that the lift was in full working order, we understand that this unfortunately was not the case.  We have been back in touch with Jackson Lifts asking them to attend today and confirm what the issue is.

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 02/07/2021

Details: We have spoken to Jackson Lifts who advise the lift is back in full service.  If you do experience any problems before 5.00pm today, they have advised to please phone their Lichfield Office on  01543 262850.  If out of hours, please contact the same office number and their out of hours team will address for you.

_______________________________________________________________________________________________________________________

Heading: Fire Extinguishers
Date: 30/06/2021

Details: Following the fire inspection, the old fire extinguishers have been removed.  New equipment, procedures, notices and contact details will be provided in line with fire regulations.

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 30/06/2021

Details: Further to the notice about the lift on 23rd June 2021, we are chasing the lift engineers for an update on the installation of the new part and restoration of the lift service. 

_______________________________________________________________________________________________________________________

Heading: Concierge Cover Today
Date: 28/06/2021

Details: Please be advised that Darren will not be available first thing.  He will be back though later today.

_______________________________________________________________________________________________________________________

Heading: Lift 
Date: 23/06/2021

Details: The lift engineers have advised that there is an issue with the autodialer.  They have been out following an incident where the lift became stuck and the emergency phone failed. The engineers are awaiting replacement parts which they will probably receive Friday at the earliest – they will look to repair asap thereafter.  Unfortunately, the lift will have to remain out of service until repairs can be carried out.  Apologies for the inconvenience caused.

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 21/06/2021

Details: The lift engineers have been out again today but advise a further part is required.  They advise they will be back later.

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 18/06/2021

Details: The lift engineers have been contacted as reports received that doors keep opening but not working.

________________________________________________________________________________________________________________________

Heading: Concierge Cover – Thursday 17th June 2021
Date: 16/06/2021

Details: Please be advised that Darren will not be available first thing tomorrow.  He will be back though from mid morning for the rest of the day.

________________________________________________________________________________________________________________________

Heading: Power Cut – Update
Date: 15/06/2021

Details: We note that the power has been fully restored following the local power cut.  The water pumps have subsequently been rebooted.

________________________________________________________________________________________________________________________

Heading: Power Cut
Date: 15/06/2021

Details: Further to the power cut, to confirm that this has tripped out the water pumps.  We have the pump specialist on notice to reboot the pumps as required once the power comes back on.

_______________________________________________________________________________________________________________________

Heading: Power Cut
Date: 15/06/2021

Details: We understand that there is another local power cut.  Details can be found on the Western Power website.  At the moment they display the following:-

“We are aware of the power cut affecting B1 3AQ. The incident was raised at 10:12am this morning and our engineers are working to get the power returned as quickly as possible. We are sorry for any inconvenience this is causing you”.  

________________________________________________________________________________________________________________________

Heading: Lift 
Date: 14/06/2021

Details: The lift engineers have been contacted following a report from the Concierge that the lift is not responding to the call button.

________________________________________________________________________________________________________________________

Heading: No Running Water – further update
Date: 09/06/2021

Details: Unfortunately, the pumps for both Amazon and Wexler have gone down following the power cut in the area.  We are doing our utmost to get the problem resolved.  The Director of Compass has also been out to the site.

________________________________________________________________________________________________________________________

Heading: Power Cut Update & No Running Water – further update
Date: 09/06/2021

Details: The power should all now be back on.  We note that the water pump for Amazon Lofts has come back on and therefore the Amazon apartments should all have the water back.  Unfortunately, the pump for Wexler Lofts does not seem to have not come back on.  We are doing our utmost to get contractors out to resolve the problem.

________________________________________________________________________________________________________________________

Heading: Power Cut Update & No Running Water – further update
Date: 09/06/2021

Details: We have been advised that despite first believing the problem was isolated to the development, notification has been posted that there is an issue in the area with a power cut causing the problem.  Please refer to https://powercuts.westernpower.co.uk/incident/INCD-419200-E for further updates.  At the moment, Western Power advise that they aim to have the problem resolved today by 6.30pm.

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Heading: Power Cut Update & No Running Water
Date: 09/06/2021

Details: The contractors advise that the power cut is unfortunately isolated to the development and they are addressing.  With the electrics down, it seems that some apartments are also experiencing problems with no running water.  The power cut may have tripped out the water pumps.  We have instructed the specialist pump engineers, Mossvale, to attend. 

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Heading: Power Cut
Date: 09/06/2021

Details: We understand that there is a power cut.  We have not received any notification about a power cut in the area.  One of the contractors is on his way over to the building though to check the building.

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Heading: Tree overhanging from Sapphire Heights courtyard
Date: 08/06/2021

Details: We understand that Midland Heart manage the neighbouring development of Sapphire Heights.  We have contacted them to arrange for the branches to be cut back which are encroaching on some of the Wexler Loft apartments.

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Heading: Concierge Cover – Monday 19th July 2021 – Friday 23rd July 2021
Date: 01/06/2021

Details: Please be advised that Darren will be on annual leave from Monday 19th July 2021 to Friday 23rd July 2021.  Temporary concierge cover will be in place during this time.

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Heading: Concierge Cover – Thursday 27th May 2021
Date: 25/05/2021

Details: Please be advised that Darren will not be available from 11.30am to 12.30pm on Thursday 27th May 2021.

________________________________________________________________________________________________________________________

Heading: Concierge Cover – Tuesday 11th May 2021
Date: 10/05/2021

Details: Please be advised that Darren will not be available from 10.00am to 11.00pm on Tuesday 11th May 2021.

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Heading: Car Park Gates and Pedestrian Gates – managed by Remus Management – update
Date: 16/04/2021
Details:
Further to our chaser this morning, we have received the following update from Remus Management:-

“we have received a lot of correspondence regarding the gates also. Unfortunately, the basement gates have been damaged which means we now require a quote request for the works required. We have currently received one quotation but we require three due to the cost of the works. We are continuing to chase the contractors for the quotes. Hopefully we can resolve this as soon as possible”.

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Heading: Car Park Gates and Pedestrian Gates – managed by Remus Management
Date: 16/04/2021
Details:
On behalf of Amazon & Wexler residents we have sent a chaser across to Remus Management asking for an update about the repairs to the gates.  We understand that the gates have been broken for several weeks now and despite attempts by resident to gain a response from Remus, there has been no further feedback.  We understand that unfortunately there has been an increase in crime in and around the area with reports of both car crime and bike theft from the car park.  Once we receive an update from Remus Management we will post on this site for you.

________________________________________________________________________________________________________________________

Heading: Noise & Disturbance
Date: 14/04/2021
Details:
A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise and disturbance.  We have received several reports about a couple of apartments where noise from people shouting to music being played excessively loud has been heard going into the early hours of the morning.  This type of behaviour is totally unacceptable.  We will be contacting the relevant owners with a breach of lease charge being applied to their accounts.  Further charges will be incurred if the problems persist.  Please do contact the police if you experience any noise hours during unsociable hours and also contact the Council.  Please do then report to ourselves with the apartment number in question so we can then contact the owner.  The source of the report(s) will not be divulged to the owner.

_______________________________________________________________________________________________________________________

Heading: Concierge Holiday Cover – April 2021
Date: 15/03/2021

Details: Please be advised that Darren will be on annual leave from 12th April 2021 to 16th April 2021 inclusive.  Temporary Concierge cover for the 5 days will be in place.

________________________________________________________________________________________________________________________

Heading: Concierge Cover – Monday 15th March 2021
Date: 10/03/2021

Details: Please be advised that Darren will not be available from 11.00am to 12.30pm on Monday 15th March 2021.

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Heading: Breach in Covid 19 Regulations
Date: 17/02/2021

Details: We have been advised about parties being held in the apartments.  We will be contacting the property owners.  This is a serious situation and residents must report immediately to the police if they deem parties are in place with multiple people being present   Given the lack of respect for government regulations and well being of neighbours, breach of lease charges will be incurred and deep clean costs for the communal areas.  We will also ask owners to take necessary action within their Tenancy Agreement for those with tenants in place.  Police are also issuing fines of up to £10,000 per person (which has occurred on a nearby development where 2 tenants each received a £10,000 fine).

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Heading: Mess in Lift
Date: 11/01/2021

Details: We understand that over the weekend mess was left in the lift.  This is totally unacceptable and furthermore should not be left to other residents to clean up.  The cleaners have been instructed to carry out a deep clean given the smell.  A reminder to all residents to ensure that they clean up any mess they leave and not leave for others to clean up – thank you.

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Heading: Pets
Date: 11/12/2020

Details: We would remind all residents that pets are only permitted at Amazon & Wexler with written consent from the landlord and the managing agent.

For pet owners with consent – should your pet cause a nuisance or disturbance to neighbours or problems for the development, then this consent will be revoked and you will be required to permanently remove your pet from the development.

We will be writing to all dog owners having identified a lot of dog mess around the development, dog bags being dumped on the bin store floor and build up of dog hair around apartment doors on the main communal carpets, which is unacceptable and proves a health hazard.

We urgently ask all pet owners to ensure that all mess is cleaned up, sealed dog bags of mess are disposed of correctly in the paladins provided and hair cleaned up outside of apartment doors.  If the problems persist, then a view will be taken not to permit pets.

Thank you for your urgent co-operation.

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Heading: Storage of Items in Communal Areas
Date: 08/12/2020

Details: A reminder yet again to those occupants who are storing items in the communal hallways that under the terms of the lease, health & safety regulations and buildings insurance requirements, no items are to be stored in the communal areas.  This includes all hallways, corridors and stairways.  If anyone has any items in these areas please ensure that these items are removed immediately to avoid breach of lease charges being incurred and possibly invalidating the insurance for the whole building.  Thank you.

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Heading: Scaffolding – Carver Street Elevation
Date: 07/12/2020

Details: You will note that scaffolding has been put up to the Carver Street elevation.  This is due to investigation works being required in respect of the rendering.

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Heading: Storage of Items in Communal Areas
Date: 24/11/2020

Details: A reminder that under the terms of the lease, health & safety regulations and buildings insurance requirements, no items are to be stored in the communal areas which includes all hallways, corridors and stairways.  If anyone has any items in these areas please ensure that these items are removed immediately to avoid breach of lease charges being incurred and possibly invalidating the insurance for the whole building.  Thank you.

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Heading: Coronavirus (CORVID19) – update
Date: 18/11/2020

Details: Unfortunately, a positive case of Coronavirus has been reported at Amazon & Wexler.  The resident is self-isolating.  Please continue to take appropriate steps to try and remain safe.

For further information and guidance, please log onto the Government’s website at http://www.gov.uk/coronavirus

We have booked out a deep clean of the communal areas in accordance with PHE guidance.  It is recommended that face masks / shields are worn by all whilst in the communal areas.

_____________________________________________________________________________________________________________

Heading: Deliveries & Apartment Moves
Date: 28/10/2020
Details:
A reminder that residents should only use the lower ground car park for large deliveries or for when moving in and out of apartments. You should park on Carver Street and walk through the basement car park as there is more room to manoeuvre.  It also avoids cars being blocked in.  The pedestrian code by the car park gate is 1245 for access and exit is via pressing a button. 

Please do not use the upper car park and bring large items through the reception area as the area is not big enough to cope with large deliveries.  Please also note that Concierge cannot give permission to use the car parks for delivery purposes.

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Heading: Temporary Concierge Cover – November and December 2020
Date: 21/10/2020
Details:
Please note that temporary Concierge cover will be in place whilst Darren is on annual leave for the following dates:-

2nd & 3rd November 2020 – total of 3 days

21st – 24th December 2020 – total of 4 days

29th – 31st December 2020 – total of 3 days

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Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

_____________________________________________________________________________________________________________

Heading: Concierge Cover – Wednesday 14th October 2020
Date: 12/10/2020
Details:
Please note that Darren will not be available first thing on Wednesday 14th October 2020.  He should be around from mid morning.

_____________________________________________________________________________________________________________

Heading: Water Pump Cleaning
Date: 07/10/2020
Details:
A reminder that the water tank clean and chlorination is being carried out today.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

_____________________________________________________________________________________________________________

Heading: Concierge Cover – 5th October to 8th October 2020
Date: 02/10/2020

Details: A reminder that temporary cover for Darren (Concierge) will be in place from 5th October 2020 to 8th October 2020 inclusive.

_____________________________________________________________________________________________________________

Heading: Water Pump Cleaning
Date: 28/09/2020
Details: The date for the water tank clean and chlorination has changed to 
Wednesday 7th October 2020.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

_____________________________________________________________________________________________________________

Heading: Concierge Cover 
Date: 22/09/2020
Details:
Unfortunately, Darren is off sick today.  He is hoping to be back tomorrow, however, we review in terms of organising temporary cover.

_____________________________________________________________________________________________________________

Heading: Water Pump Cleaning
Date: 18/09/2020
Details: 
The water tank will be cleaned and the chlorination checked on Tuesday 29th September 2020.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Concierge Cover – 5th October to 8th October 2020
Date: 17/09/2020

Details: Temporary cover for Concierge will be in place from 5th October 2020 to 8th October 2020 inclusive.

_____________________________________________________________________________________________________________

Heading: Dogs
Date: 14/09/2020

Details: We have noted that there is an increase in the number of residents who have dogs living at the apartments.  In particular, dogs are urinating in the corner of the building which is far from hygienic and is causing a smell.  Please note that under the terms of the lease pets are not permitted unless you have been provided with written authority from the Management Company beforehand.  For landlords with tenants in situ, please address immediately with your tenants.  

_____________________________________________________________________________________________________________

Heading: Lift Out of Order – Update
Date: 13/08/2020

Details: Jackson’s Lifts have advised us that all repairs have been carried out and the lift is now fully operational

_____________________________________________________________________________________________________________

Heading: Lift Out of Order
Date: 13/08/2020

Details: We have been chasing up Jackson Lifts for an update on the lift as they confirmed that the hydralics had been repaired but still awaited repairs to the main control board.

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Heading: Noise & Disturbance
Date: 04/08/2020
Details:
A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise and disturbance.  Thank you for your urgent co-operation.

_____________________________________________________________________________________________________________

Heading: Lift Out of Order
Date: 31/07/2020

Details: Darren (Concierge) has advised that the engineer has just been on site.  The engineer has taken away the main control board as he believes that is the problem.  He advises that the board will be tested which will take a few days and hopefully by Wednesday they will have a prognosis whether it can be repaired.  If the board cannot be repaired then a new control board will be required.

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Heading: Lift Out of Order
Date: 31/07/2020

Details: Despite continually chasing, we have not received any update from Jackson Lifts with regards to timescales for the replacement part to come in and be fitted.  As soon as we hear anything further we will provide an update.

_____________________________________________________________________________________________________________

Heading: Lift Out of Order – update
Date: 28/07/2020

Details: Following repairs to the oil leak on the lift, Jackson Lifts have advised that a further part is required.  We have chased up Jackson Lifts again today.  They have advised that they are waiting for the part to come in and therefore the lift will unfortunately remain isolated.

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Heading: Lift Out of Order – update
Date: 23/07/2020

Details: We have been chasing Jackson Lifts for an update about the lift.  They advise that the lift remains isolated due to an oil leak.  They advise parts are on order and they will advise on a firm lead time once they hear back from the Repair Department.  We have also been chasing them about the handrail which has been outstanding for a while.  Jackson Lifts advise the lead time for this to be installed will be confirmed – they are looking to fit a more robust bespoke made handrail.  We will continue to chase and update the website once we hear further.

_____________________________________________________________________________________________________________

Heading: Lift Out of Order
Date: 20/07/2020

Details: Jacksons Lifts have been instructed as the lift is currently not working properly.

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Heading: Lift Breakdown
Date: 13/07/2020

Details: The lift is currently out of order following an incident at the weekend.  Jackson Lifts will be sending out an engineer – they are trying to get an engineer out for today but if not it will be tomorrow.  Apologies for any inconvenience caused.

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Heading: Concierge Cover – Tuesday 7th July 2020
Date: 06/07/2020

Details: The temporary cover for Concierge will be in place from 9.30am on Tuesday 7th July 2020.

_____________________________________________________________________________________________________________

Heading: Concierge Cover
Date: 03/07/2020

Details: Please note that there will be temporary Concierge cover in place from Monday 6th July to Friday 10th July 2020 inclusive.

_____________________________________________________________________________________________________________

Heading: Lift
Date: 19/06/2020

Details: The lift has been placed out of order as the doors are slamming quickly on the fourth floor.  Jackson Lifts have been called out.

_____________________________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 15/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020

_____________________________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 05/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 05.06.2020

_____________________________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 29/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020

_____________________________________________________________________________________________________________

Heading: West Midlands COVID-19 Police Update
Date: 28/05/2020

Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020

_____________________________________________________________________________________________________________

Heading: Cigarette Bin outside Reception
Date: 27/05/2020
Details:
Contractors have been instructed to replace the cigarette bin outside Reception given that the lock has broken on it.

_____________________________________________________________________________________________________________

Heading: Bin Store Lock
Date: 26/05/2020
Details:
Contractors have been instructed to repair the bin store lock.

_____________________________________________________________________________________________________________

Heading: Pedestrian Gate on Albion Street
Date: 20/05/2020
Details:
We understand that the code is not working properly for the side gate on Albion Street.  We are aware that Remus had to instruct their contractor due to issues with the Orb settings.  The contractor had to re-attend due to further problems being experienced.  The contractor may have knocked the setting off for Amazon & Wexler which has unfortunately been the case before.  We have, however, instructed our contractors to attend.

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Heading: Illegal Use of Drugs and Smoking
Date: 15/05/2020
Details: 
Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs.  We have received several different reports about the smell of this on the ground floor.  Residents are asked to report immediately to the police any suspected drugs use.  The police are the only ones who have the legal power to investigate, action and prosecute.  If you are smoking cigarettes out of your apartment window do not flick ash or cigarette butts out on people passing by.

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Heading: West Midlands COVID-19 Update
Date: 15/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

_____________________________________________________________________________________________________________

Heading: West Midlands COVID-19 Police Update
Date: 15/05/2020

Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

________________________________________________________________________________________________________

Heading: Personal Items and Rubbish in Communal Areas
Date: 12/05/2020

Details: A reminder to all residents that personal items or rubbish are not to be stored under any circumstances outside apartment doors, in communal hallways and corridors, stairways, communal cupboards or risers.  To do so is a breach of the Fire Risk Assessment and may invalidate the insurance for the building.  Please remove all items immediately to avoid incurring breach of lease charges – thank you.

_____________________________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 07/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

_____________________________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 05/05/2020

Details: Please see West Midlands update we have received Covid update – 01.05.2020

_____________________________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 27/04/2020

Details: Please see West Midlands update we have received Covid update – 24.04.2020

_____________________________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 20/04/2020

Details: Please see West Midlands update we have received Covid update

_____________________________________________________________________________________________________________

Heading: Lift
Date: 08/04/2020

Details: The lift contractors have been instructed following reports that part of the lift opening has fallen off and fell down the shaft leaving a big gap in the lift.  We understand the lift is still working.

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Heading: West Midlands COVID-19 Update
Date: 01/04/2020

Details: Please see West Midlands update we have received:-

West Midlands COVID-19 Update

Latest updates as at: Monday 30 March 2020, 20:00

Purpose of this briefing

This is a regularly updated briefing which aims to give regional stakeholders:

·         An overview of the spread of COVID-19 in the urban West Midlands (Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton)

·         A single view of the actions of the West Midlands Combined Authority (WMCA), Transport for West Midlands (TfWM) and the Mayor of the West Midlands in response to COVID-19

·         A guide on where to find detailed regional information to support the existing national Government guidance

Latest Headlines

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands the biggest regional hotspot for COVID-19 after London.

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies [BBC News, 27 March 2020]·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

 

Key messages to the public

Stay at home

You must stay at home, only leaving for the following very limited purposes: 

·         Shopping for basic necessities, as infrequently as possible

·         One form of exercise a day – for example, a run, walk or cycle – alone or with members of your immediate household

·         Any medical need, to provide care or to help a vulnerable person

·         Travelling to and from work, but only where this absolutely cannot be done from home.

Protect the NHS

You must stay at home to protect the NHS

·         The NHS only has a limited number of doctors, nurses and specialist equipment

·         We are working around the clock to increase NHS capacity

·         The more people who get sick, the harder it is for the NHS to cope

·         We must slow the spread of the disease so that fewer people are sick at any one time.

Save lives

You must stay at home to protect the NHS and save lives. The police will have the powers to enforce the following restrictions:  

·         Dispersing gatherings of more than two people in public, excluding people you live with

·         Issuing fines to anyone who does not comply with these rules

·         Closing shops that are not essential, as well as playgrounds and places of worship.

Message from Andy Street, Mayor of the West Midlands

“We’re in the midst of an immensely challenging time for everyone in the West Midlands, and we’re all rightly worried about our family members, friends and neighbours. The West Midlands response has been phenomenal. There are plenty of tough weeks ahead, but I know we are well placed to get through this. Thank you to everyone for showing such resolve and responsibility. Please follow the Government advice, stay at home, protect our NHS, and save lives.”

 

Further information

·         View details of WMCA COVID-19 support and guidance

·         Latest WMCA Communications updates

·         Full guidance on staying at home

·         Find the most up to date medical advice

Latest COVID-19 Public Health England and NHS update

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands to biggest regional hotspot for COVID-19 after London

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies. [BBC News, 27 March 2020]Confirmed Cases

Local Authority                                       Sat 28/3               Sun 29/3         Mon 30/3

Birmingham                                            428                       513                 578

Coventry                                                 54                         79                   101

Dudley                                                    83                         122                 136

Sandwell                                                116                        138                 144

Solihull                                                   54                          74                   87

Walsall                                                   108                       125                 151

Wolverhampton                                      116                       153                 175

Totals                                                      959                      1,204               1,372

Correct as at 17:00, 30 March 2020

 

 

   

Further information

·         Latest PHE / NHS data on COVID-19 cases in the West Midlands

 

WMCA’s response to COVID-19

WMCA has been focused on the following six areas of activity in response to COVID-19, working closely with our seven constituent councils, and focusing on the areas where the Combined Authority can add to what is being done by Government and other public bodies:

·         Strategic Co-ordination across the Public Sector: Working together across the public sector to ensure that the response to COVID-19 is joined up and effective as possible

·         Protecting the Regional Economy: Working with businesses and representative organisations to make sure that support is provided to businesses and workers to ensure the West Midlands economy can recover as swiftly as possible following the COVID-19 outbreak

·         Running the Transport Network: Reducing services because of the guidance limiting travel in the region, but running sufficient services on train, Metro and bus networks to allow key workers to get to their work in a safe manner

·         Supporting All Our Communities: Ensuring all communities of the West Midlands are looked after during the COVID-19 outbreak, including all faith and ethnic minority groups and other vulnerable groups such as the homeless, those with mental health issues or disabilities and older people

·         Communicating with the Public: Giving clear guidance to people in the West Midlands about what they are expected to do during the COVID-19 outbreak

·         Adapting the WMCA’s Own Operations: Ensuring our staff are safe and healthy, while continuing the activities of WMCA.

Strategic Co-ordination across the Public Sector

Context: The response to COVID-19 will require the joined-up working between different public sector organisations to tackle the outbreak and the impact on public services and the regional economy. WMCA is well-positioned to work closely with public sector bodies given its existing collaborative working relationships, particularly with councils and with those agencies involved in transport, housing, skills, employment, policing and health.

The purpose of this activity is:

·         Work closely with other public sector organisations

·         Support regional resilience planning and resourcing

The structures leading this work in the West Midlands are:

·         Regional Strategic Co-ordinating Group: (Senior leaders from West Midlands Police, Councils, NHS, PHE, WMCA) reporting to COBR in London

·         Regular Mayor and Council Leaders Conference Calls (Mayor, Council Leaders, Respective Chief Executives, briefed by other agency leaders e.g. Chief Constable of West Midlands Police)

·         Calls between the Mayor and leaders from the NHS, Public Health England, Police and other public bodies.

 

Protecting the Regional Economy

Context: The public health measures, which have been implemented to slow the spread of COVID-19, are having a huge impact on the West Midlands economy. Government has put in place unprecedented support measures to help businesses and workers through this time. The WMCA is working with representative organisations to make sure that this support is getting through to businesses and workers, and is working on plans to accelerate the economic recovery after the COVID-19 outbreak.

The purpose of this activity is:

·         Monitor the latest economic situation for businesses in the West Midlands

·         Ensure Government support is reaching West Midlands businesses and workers

·         Lobbying Government to secure further support for West Midlands businesses and workers

·         Prepare for the economic recovery following the COVID-19 outbreak

·         Connecting West Midlands businesses with the frontline public sector organisations e.g. the NHS, who may need support.

The structures leading this work in the West Midlands are:

·         Regular Economic Contingency Group meetings (WMCA, Councils, TUC, LEPs, Chambers of Commerce, West Midlands Growth Company, Bank of England, BEIS)

Latest updates:

·         Set up West Midlands COVID-19 Business Support website, which sets out the support available to businesses and key contacts in the West Midlands [WMCA, 25 March 2020]·         Lobbied for further support for self-employed workers, in the run up to the Chancellor’s announcement of further measures [WMCA, 24 March 2020; GOV.UK, 26 March 2020]·         Promoted Government request for engineering support for ventilator manufacturing to West Midlands firms [GOV.UK, 16 March 2020], with Meggitt, the aerospace company based in Coventry, forming part of the VentilatorChallengeUK consortium [Meggitt, 30 March 2020]·         Organising a series of sector-based business roundtables to understand the impact of COVID-19 on different sectors and how well current support plans are working

·         Working with banks (Lloyds, NatWest, HSBC UK and Barclays) in the region to ensure that businesses have sufficient liquidity.

Running the Transport Network

Context: Due to the Government’s guidance limiting people’s movement, Transport for West Midlands has been working with operators to reduce the number of services to the appropriate level to be sufficient for key workers.

The purpose of this activity is:

·         Run a limited service to allow key workers to access work and residents to be able to access essential shopping and healthcare

·         Protect the health and safety of all those working on the transport network

·         Ensure that operators are able to able to reinstate full transport services when the lockdown is finished.

The structures leading this work in the West Midlands are:

·         TfWM

·         Bus Alliance (bus operators across the West Midlands)

·         West Midlands Rail Executive (councils and rail operators in the West Midlands)

Latest updates:

·         Train, Metro and rail networks are operating reduced services because of the updated Government COVID-19 guidance [West Midlands Network, 30 March 2020]·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]·         Public are urged not to travel in the West Midlands unless absolutely necessary  [TfWM, 23 March 2020]·         Train franchise agreements are suspended and emergency measures are implemented where train companies operate services for a management fee [GOV.UK, 23 March 2020]·         Transport construction projects controlled by TfWM, including Midland Metro Alliance works are temporarily paused [MMA, 23 March 2020]·         Peak time travel restrictions are lifted for older passengers to be able to access dedicated supermarket opening hours [TfWM, 18 March 2020]·         Cleaning services are strengthened on bus, train and metro services across the West Midlands. [TfWM, 18 March 2020]

 

Supporting All Our Communities

Context: During this challenging time for the region, all communities need to come together to support people, particularly those who are vulnerable. WMCA and councils are working together to ensure that community efforts can contribute to the overall response to the COVID-19 outbreak effectively.

The purpose of this activity is:

·         Work with faith and community organisations to co-ordinate support for those who need it

·         Support vulnerable communities in the West Midlands like those with mental health issues, disabilities or the homeless

·         The structures leading this work in the West Midlands are:

·         Faith leaders who have previously been engaged by WMCA, for example at the Mayor and Faith Conference

·         WMCA and Mayor’s Office working closely with local authorities

Latest updates:

·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]·         Making a listing of online learning courses available for people who are furloughed or working from home in the West Midlands [WMCA, 27 March 2020]·         Hosted a webinar meeting of faith leaders to discuss community support offered by faith groups, encourage congregations to worship safely from home, and tackling hate crime

·         Launched a new call for donations to the Change Into Action alternative giving scheme to help the homeless in the West Midlands [WMCA, 25 March 2020]

Communicating with the Public

Context: During the COVID-19 outbreak, it is critical that the public understand the medical guidance and act accordingly to tackle the virus. Due to restrictions on contact, public services will also have to change, and these changes need communicating to the public. Furthermore, this will be a worrying time for residents, and there is a need to reassure and comfort people, and to celebrate positive stories of people supporting one another through the crisis.

The purpose of this activity is:

·         Ensure people in the West Midlands understand the Government’s guidance

·         Provide clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explain what is being done in the West Midlands and reassure the public that there is a committed regional response to the crisis

·         Make the case for further Government support.

The structures leading this work in the West Midlands are:

·         Regular Regional Press Briefing Sessions: These briefing sessions for the press are hosted by representatives from a range of public sector organisations in the region, including the Mayor, Public Health England, the NHS, West Midlands Police, the West Midlands Police and Crime Commissioner, Birmingham City Council, and the Local Resilience Forum

·         West Midlands Regional Communications Directors’ Calls: These calls allow Communications Directors from councils, WMCA and other public bodies to co-ordinate communications activities across the West Midlands.

Latest updates:

·         Amplifying the Government’s official guidance on COVID-19 to people in the West Midlands through WMCA’s communications channels

·         Providing clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explaining what is being done in the West Midlands and making the case for further Government support through the Mayor’s media appearances.

 

Adapting WMCA’s Own Operations

Context: WMCA as an organisation has responsibilities for supporting economic growth in the West Midlands, including transport, housing, skills, and making sure everyone in the West Midlands benefits from that economic growth through work on areas like mental health and homelessness. During the COVID-19 outbreak, WMCA will adapt to support the immediate needs of the West Midlands, working closely with public sector partners, and will also ensure that essential WMCA activities continue.

The purpose of this activity is:

·         Keep our staff and those of our suppliers safe and healthy during the COVID-19 outbreak

·         Reprioritise effort towards meeting the immediate needs for tackling the COVID-19 outbreak

·         Ensure essential WMCA operations continue.

The structures leading this work in the West Midlands are:

·         WMCA Senior Leadership Team, led by Deborah Cadman, Chief Executive, WMCA

·         TfWM Leadership Team, led by Laura Shoaf, Managing Director, TfWM

Latest updates:

·         Staff members have been instructed to work from home if they can, and only essential staff can work at the WMCA office at 16 Summer Lane in Birmingham

·         Supporting WMCA suppliers by shortening payment terms from ’30 days’ to ‘zero days’ and bolstering the team to ensure fast payments [WMCA]·         Providing financial assurances to colleges and adult education providers in the West Midlands about future payments from WMCA. [WMCA, 24 March 2020]

 

Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Lift
Date: 30/03/2020
Details: The buttons have been replaced on the lift panel.  We have chased up the contractors to find out about the replacement handrails that we had asked them to replace.

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Heading: Bins
Date: 30/03/2020
Details: We have reported to the Council about the bins overflowing.  We understand that a few developments in the area are experiencing problems the same problems, in particular with the recycling bin collections.  We have asked the contact we have at the Council to address urgently.  

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Heading: NO SMOKING
Date: 30/03/2020
Details: A reminder that smoking is strictly prohibited in the main communal areas and building of Amazon & Wexler.  Failure to adhere to this is a breach of lease and charges will be incurred.  Smoking also contravenes the terms and conditions of the buildings insurance and therefore will invalidate the insurance.

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Heading: Concierge Cover
Date: 27/03/2020
Details: Further to our notification about cover, we can confirm that Darren will be in attendance as much as possible to provide Concierge cover obviously subject to government guidelines.

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Heading: Concierge Cover
Date: 25/03/2020
Details: We are currently liaising with Darren about cover.  We are looking at cover being provided during the mornings to carry out inspections of the building, oversee deliveries and sort out any other important issues.  Obviously, arrangements for cover may change at a moment’s notice depending on government guidelines and instructions.  Whilst we are liaising with Darren, there is currently no concierge cover in place.  We will keep you updated. 

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Heading: Coronavirus (COVID19) – update
Date: 24/03/2020
Details:
Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Lift Buttons & Handrail
Date: 23/03/2020
Details: We have been chasing up the lift company with regards to replacing the button panel and handrail for the lift.  We have just received advice that the engineer will be on site tomorrow to attend to these works.

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Heading: Coronavirus (COVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Decorating Works
Date: 18/03/2020
Details:
Contractors have been instructed to carry out the internal decoration of the penthouse floor at Wexler Lofts and the fourth floor at Wexler Lofts.

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Heading: Noise
Date: 18/03/2020
Details:
A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.  Persistent noise issues may be reported to the local Council who will take action.

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Heading: Concierge Cover
Date: 10/03/2020
Details:
Darren will be on annual leave from 14th to 17th April 2020 inclusive.  Temporary concierge cover has been booked.

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Heading: Bin Store Code Change
Date: 09/03/2020
Details:
The code to the bin store has now been changed to C1478Y.  A reminder that the bin store is for resident use only.  Please do not divulge this bin store code to third parties.  Thank you.

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Heading: No Smoking Policy and Illegal Use of Drugs
Date: 05/03/2020
Details: 
Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs.  We have received several different reports that someone living on the first floor has been smoking cannabis.  The police are being contacted about this.  Further action will also be taken by Compass Block Management on behalf of the Management Company.

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Heading: Update from Remus
Date: 05/03/2020
Details: We have chased up Remus for an update regarding the gates and rubbish left by homeless people by their cupboard in the car park.  We have received the following update:-

  • Basement gates – these have been repaired
  • Courtyard gates – these will take 4 – 5 weeks to be repaired as they are awaiting for parts to arrive and this is the only availability the steel company has.  The steel company are aware of the urgency and should there be any cancellations then they will bring the works forward
  • Mess left by homeless people by Remus cupboard – this has been cleared away
  • Security patrol – Remus advise they have security patrol now patrolling the area
  • Issues with homeless people – Remus have advised that if any residents see homeless people they should contact the police immediately and also phone Remus on 0121 766 1480

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Heading: Door to Bin Store
Date: 04/03/2020
Details:  Contractors have been instructed to change the code to the bin store as it has been reported that homeless people have been seen again accessing the store but this time with the code.

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Heading: Reporting Issues
Date: 21/02/2020
Details: A reminder to report any block maintenance issues in relation to Amazon & Wexler to Compass Block Management via this website. 

For any issues in relation to the gates or car park please report direct to Remus Management on 0121 766 1480.  Thank you.

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Heading: Door to Bin Store
Date: 21/02/2020
Details: We have been advised that the lock to the bin store area is broken again.  We have instructed contractors to attend.

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Heading: Homeless People
Date: 21/02/2020
Details: Given that the gates are not working, we note that homeless people are getting into the car park.  We understand that they have been occupying a space by a small room in the car park area.  We will get onto Remus as needles and rubbish have been reported as being present.  A reminder that if you do come across any homeless people, please report immediately to the police as they have the power to remove homeless people.

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Heading: Gates
Date: 21/02/2020
Details: We note that both gates are broken at the moment.  We understand that contractors for Remus had repaired the one gate but it is broken again.  Please note that the gates and car park are managing by Remus and not Compass Block Management.  We will chase up Remus and relay the update we receive.

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Heading: Concierge
Date: 13/02/2020
Details: Darren will be off on annual leave Monday 17th February 2020 and Tuesday 18th February 2020.  We have booked out temporary Concierge cover.

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Heading: Noise & Disturbance
Date: 27/01/2020
Details: A reminder to all residents that if you do experience any problems with noise or antisocial behaviour certainly during unreasonable hours, please do not hesitate to report to the police.  Thank you.

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Heading: Noise & Disturbance
Date: 27/01/2020
Details: We understand that a number of problems have occurred over the weekend with noise, disruption and general anti social behaviour from one of the apartments.  The owner was contacted last week as his tenant has been running an Air bnb from the apartment and issues were experienced.  The owner was charged a breach of lease.  The owner has confirmed that he has served notice on the tenant to vacate and for them to disinstruct Air bnb immediately.  Clearly, this has not happened and the owner will be contacted again, charged a breach of lease and advised that regardless of whether notice has been served, running a business from the premises such as Air bnb has not been authorised by the Management Company and must stop immediately.

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Heading: Lift
Date: 27/01/2020
Details: The Concierge has reported that the lift is not working.  We have booked out Jackson Lifts to attend and they are arranging for engineer to attend asap.

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Heading: Running a business from your apartment
Date: 20/01/2020
Details: A reminder that if owners are looking to run a business from their apartments, they must make contact with the management company first to see whether authority is granted – this includes Air bnb.  Thank you.

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Heading: Fire Exit Signs
Date: 20/01/2020
Details: The contractor has been instructed to replace all fire exit signs from Level 5 to Level 1 on the main stairwell following advice that someone has pulled down and removed over the weekend.

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Heading: Lift
Date: 20/01/2020
Details: The lift contractors, Jackson Lifts, have been instructed to replace all lift car call buttons to include door open, other necessary buttons and reinstate the release facility for the door / gate.  We have chased up the contractors for timescales for attendance.

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Heading: Noise & Anti Social Behaviour
Date: 15/01/2020
Details:
We have received a number of complaints about noise, anti social behaviour and security issues from some apartments again.  Please note that under S9 of the Schedule 7 Regulations of the Lease prohibits owners or their residents doing anything that causes any annoyance to the other apartment occupiers, whilst s10 deals specifically with noise audible outside of the apartment.  Should we have to make further contact with “offending properties” then a breach of lease will be charged to the property owner for each time we have to make contact and further action may be taken against the property owner by the management company.  Under no circumstances should the communal doors be propped open as this poses not only a security risk but will also invalidate the buildings insurance.

We have received allegations that some properties are being run as Air bnb.  The management company should be contacted immediately by owners if there is any change in circumstances within their properties ie. the property is being rented out and certainly need to contact the management company first before considering running a business from the premises such as Air bnb for the management company’s decision about this.  

This is a lovely residential development and usually very quiet.  Please have consideration for your neighbours.  If residents do experience any issues with noise, please also report to Birmingham City Council as they do take these matters very seriously.  Thank you.

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Heading: Electricity Bills
Date: 06/01/2020
Details: We understand that some residents have raised concerns regarding the cost of their electricity bills from their suppliers.  If you are concerned about your electricity bill we would suggest that you contact your supplier and ask them to check your meter and if it turns out that it is running correctly you may want to get an electrician out to check the wiring within your apartment.
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Heading: Courtyard Pedestrian Gate
Date: 09/12/19
Details: Remus have been in touch further to recent reports they have received that the courtyard pedestrian gate is not latching.  They are writing out to all leaseholders and tenants at the Orb development and have asked us to contact Amazon & Wexler leaseholders and tenants also. 

Remus advise that It has been brought to their attention that some residents might be pressing the emergency push button to exist the door.  Please note that there are two buttons, one to temporarily release the gate and another one to press in case of an emergency.  Every time the emergency button is pressed, this results on a contractors call out to reset the button. 

Remus are looking for a permanent solution to install an automatic resetting system to avoid unnecessary expenditure in the future.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to [email protected] to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Concierge
Date: 26/11/19
Details: Darren (Concierge) is unfortunately off sick today.  Unfortunately, temporary Concierge cover has not been available.  Darren is hoping to be back tomorrow – 27th November 2019.  Apologies for any inconvenience.

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Heading: Concierge
Date: 25/11/19
Details: Darren (Concierge) has had to go back home as he is not very well.  As such there will be no Concierge cover in place today.  Apologies for any inconvenience caused.

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Heading: Homeless People
Date: 21/11/19
Details: Remus have been checking all the locks and gates.  They have also asked for the following reminder (which they have sent to the Orb residents) to also be sent to all Amazon & Wexler residents:-

  • Inform your visitors that they must NOT tailgate into the building, but instead ring up to your Apartment.  You can then buzz them in.
  • Check, and have your visitors check, that the communal door is locked behind you following entry/exit of the building.
  • Notify the block management company immediately if you notice any repair required to any communal doors / gates. 
  • Emergency exit doors are to be used only in the case of an emergency and not for general day to day use.
  • Be mindful of who is behind you when entering the development by always ensuring that the door and gate is closed before you walk or drive away.
  • It is extremely important that you contact the local police on 101 to report any incidents of homeless people being present and advise your Property Manager should you be aware of any specific resident allowing the vagrants access.

Thanking you for your co-operation.

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Heading: Homeless People
Date: 20/11/19
Details: Following meetings we have had with the police in relation to homeless people in the area, the police advise that if residents do experience issues with homeless people being on site then they should report to the police via “101”.  We are advised by the police that they are the only ones that have the power and authority to remove homeless people.  We have also asked Remus who manage the car park and gates to ensure that the locks are working correctly.

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Heading: Homeless People – bin store
Date: 20/11/19
Details: The cleaning contractors have been booked out to clean up around the bin store due to the mess that has been left by the homeless people who have gained access into the bin store.

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Heading: Bin Store
Date: 20/11/19
Details: Contractors have been instructed to look at the issue with the lock on the bin store as given they have been out previously to repair, we understand it is broken again.  We have asked the contractors to look at whether they can provide a cover around the lock to protect it from being regularly damaged.

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Heading: Concierge Cover 
Date: 20/11/19
Details: Please note that Darren will be on annual leave from 18th December 2019 returning back on 2nd January 2020.  There will be temporary cover for 18th, 19th, 20th, 23rd, 24th, 27th, 30th and 31st December 2019.  Please note that there will be no Concierge cover on Saturday 21st December 2019, Christmas Day, Boxing Day, Saturday 28th December 2019 and New Year’s Day.

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Heading: Lift
Date: 08/10/19
Details: Jackson Lifts have been contacted following a report that the lift will not respond to a person pressing the button to go to the lower ground floor from Level 4.

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Heading: Lift
Date: 03/10/19
Details: Jackson Lifts have been contacted following a report that the lift is stuck on the 4th floor.

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Heading: Pedestrian Gate
Date: 10/09/19
Details: Concierge has reported that the main pedestrian gate has stopped working.  A contractor has been out, however, another engineer is required to fix the problem and that engineer is aware.  In the meantime, access can be gained by going round to the gate by the underground car park.

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Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

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Heading: Noise & Anti Social Behaviour
Date: 09/08/19
Details:
We have received a number of complaints about noise from apartments again.  Please note that under S9 of the Schedule 7 Regulations of the Lease prohibits owners or their residents doing anything that causes any annoyance to the other apartment occupiers, whilst s10 deals specifically with noise audible outside of the apartment.  Should we have to make further contact with “offending properties” then a breach of lease will be charged to the property owner for each time we have to make contact and further action may be taken against the property owner.  If you are experiencing continual noise issues from your neighbours, please also report to Birmingham City Council as they do take these matters very seriously.  Thank you.

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Heading: No Smoking Policy and Illegal Use of Drugs
Date: 06/08/19
Details: 
Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs.  If residents suspect that their neighbours are smoking these substances please report the incident immediately to the police thank you.

Smoking is also not allowed anywhere in the communal part of the building.  This includes car park entrances.  If residents become aware of neighbours that are smoking in the communal areas please report to Compass Block Management via our website at www.compass-bm.com with details of the apartment in question.  Please note that the source of the report will not be disclosed.  If you have also had to report an issue to the police regarding drugs, please also keep us informed by reporting via our online system thank you.

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Heading: Concierge Cover
Date: 31/07/19
Details:
Darren (Concierge) will be on annual leave from 2nd September 2019 for 10 days.  He will be back on 16th September 2019.  Temporary Concierge cover will be in place during his absence.

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Heading: Recycling Bins
Date: 04/07/19
Details:
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.

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Heading: Lift not working
Date: 03/07/19
Details: We understand from Concierge that unfortunately the engineer did not attend as planned yesterday.  We have been on the phone to Jackson Lifts about this and been advised that the engineer apologises for yesterday only he had problems with his van.  We have received confirmation that the engineer is on his way today to attend.

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Heading: Lift not working
Date: 02/07/19
Details: Following reports of the lift not working on Saturday 29th June 2019, we logged a call with Jackson Lifts on 29th June 2019 to attend.  They provided us with job reference number: 5035649.  We have chased for an update on the situation and been advised that an engineer with another specialist engineer will be in attendance today at around 2.00pm.

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Heading: Bins
Date: 30/04/19
Details: Cleaning contractors have been booked out to attend to jet wash the bin store and surrounding area following the build up of rubbish due to issues with bin collections by the Council.

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Heading: Noise Complaints
Date: 23/04/19
Details: We have received a number of complaints about noise from different apartments.  Please note that under S9 of the Schedule 7 Regulations of the Lease prohibits owners or their residents doing anything that causes any annoyance to the other apartment occupiers, whilst s10 deals specifically with noise audible outside of the apartment.  Should we have to make further contact with “offending properties” then a breach of lease will be charged to the property owner for each time we have to make contact and further action may be taken against the property owner.  For those properties in question, you may have already received contact from us or be receiving shortly.  We would ask that you kindly have consideration and respect for your neighbours.  Thank you.

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Heading: Bins
Date: 17/04/19
Details: Unfortunately, the Council have not collected the bins for the 5th occasion now.  We have been chasing up the Council to find out what is going on and sent a chaser to the independent cleaning company that we have instructed in the meantime.  We have relayed the urgency given that the bins are overflowing and certainly with the rubbish smelling with the warmer weather.

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Heading: Concierge Cover
Date: 16/04/19
Details: Darren will be away on 7th May and 8th May 2019.  We have booked out cover whilst he is off.

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Heading: Bins
Date: 12/04/19
Details: We have been chasing up the Council as the bins have not been collected now for a while.  We are advised that unfortunately there are issues with the bin collections.  As residents are paying their Council Tax which covers this service, we would ask that residents also chase up the Council as the more complaints they receive, the more action they may look to take.  In the meantime, we will have to book out a separate cleaning company to attend to empty the bins.

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Heading: Bins
Date: 05/04/19
Details: We have chased up the Council as the bins have unfortunately not been collected this week.  We have asked that the bin men attend to urgently.

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Heading: Noise and Disturbance 
Date: 02/04/19
Details: We are aware that there have been a number of issues with noise, disturbance and totally unacceptable behaviour from one of the apartments.  We wanted to assure all that the matter is not being overlooked and is being addressed.

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Heading: Bins
Date: 13/03/19
Details: We have been advised that the bin men have finally been on site to empty the bins and collect the back log of bags.  The Concierge has cleared up around the bin store following their attendance.

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Heading: Water Pump Cleaning
Date: 13/03/19
Details: 
The water tank will be cleaned and the chlorination checked on Thursday 6th June 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Bins – UPDATE
Date: 12/03/19
Details: The separate cleaning company that we have booked to attend to the bins have confirmed that they will be attending Wednesday 13th March 2019.

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Heading: Bins
Date: 06/03/19
Details: Despite chasing the Council about rubbish collection, we understand that they have failed to collect the bins again today.  We have instructed a separate cleaning company to attend as soon as possible to clear up around the bins to make good the area in the meantime.  We will continue to chase up the Council and urge residents also to complain to the Council given that residents are paying their Council Tax to cover this service.  Thank you.

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urgently to remove the rubbish. Whilst we appreciate that at the moment the Council are not collecting the bins regularly can all residents ensure that they do not dump rubbish in front of or block the fire exit or doors at any time. Thank you. 

 

Heading: Lighting on Level 3
Date:
13/02/19
Details: Contractors have been instructed to attend to the lighting PIRs on Level 3 which are reported to not be working properly. 


Heading: Bins
Date:
01/02/19
Details: Further to our notification yesterday, the bin men have attended but despite our requests they have not removed all the rubbish outside of the bins themselves. We have complained to the Council. Given that some of the rubbish is blocking the fire exit we have instructed a separate cleaning company to attend urgently to remove the rubbish. Whilst we appreciate that at the moment the Council are not collecting the bins regularly can all residents ensure that they do not dump rubbish in front of or block the fire exit or doors at any time. Thank you. 


Heading: Bins
Date:
31/01/19
Details: We have sent an urgent message to the Council advising that the bins have still not been emptied and we expect them to address urgently. We have told them that we need the rubbish that is built up in the bin area and on the floor removed also. The bin men will not look to collect rubbish that is left outside of the bins ordinarily but as the bins have not been collected and completely full, we expect them to clear all the rubbish away. As you will be aware there are ongoing issues with the Council with regards to bin collections in and around the City Centre. We have sent complaints in and asked that residents complain also to the Council as ultimately residents pay their Council Tax bills direct to the Council for this service. The Council have reverted to advise that there will be a collection tomorrow. We have relayed to the Concierge so he can keep us advised about the collection. 


Heading: Recycling Bins
Date:
16/01/19
Details: We have been regularly chasing the Council for an update with regards to the issues with lack of collection of the recycling bins. We have today received the following advice from the Council : As industrial action is ongoing please use the refuse bins for the time being to avoid further issues. We will keep you updated as we hear further. 


Heading: Disruption to Water Supply
Date:
11/01/19
Details: Due to urgent maintenance works being required, it will be necessary to shut off the water on Tuesday 15th January 2019 from 9.30am to 12.00 noon. This may just affect just the fourth floor, however, we are making all aware in case the whole building is affected. We apologise for any inconvenience caused. 


Heading: Pets
Date:
07/12/18
Details: We would remind all residents that pets are only permitted at Amazon & Wexler with written consent from the landlord or their managing agent. Should your pet cause a nuisance or disturbance to your neighbours then this consent will be revoked and you will be required to permanently remove your pet from the development. Thanking you for your co-operation. 


Heading: Concierge Cover
Date:
30/11/18
Details: Unfortunately there will be no Concierge cover either today or tomorrow.
Apologies for any inconvenience caused. 


Heading: Concierge Cover
Date:
14/11/18
Details: Concierge cover will be available slightly later from approx 9.30am on Friday 16th November 2018. 


Heading: Recycling Bins
Date:
26/10/18
Details: As per our update on 9th October 2018, if we could ask residents to put all their recycling into the general waste bins until such time as the Council resume their collections for the recycling bins. We have been back onto the Council ourselves as the issue is affecting many developments in the JQ area. The Concierge has also been chasing up. We are also asking residents to contact the Council to complain also please as ultimately residents are paying their Council Tax to cover this service – many thanks. 


Heading: Update on Lift
Date:
26/10/18
Details: We have been on the phone to Jackson Lifts this morning to gain an update on the position with the lift repairs. There would also appear to be an issue with the control panel. The Repairs Supervisor will be getting onto the team to get this addressed asap. 


Heading: Update on Lift
Date:
24/10/18
Details: An update with regards to the lift. The lift engineers did attend within an hour following the report of a trapped passenger however the Fire Brigade were also called out and were first on the scene. Due to the emergency rescue works undertaken by the Fire Brigade, an insurance claim has been made owing to the damage caused to the lift during the rescue. Jackson Lifts have been on site again today to continue with the repairs. They will be back on site again as they have had to take away a bracket to the door which was also bent during the rescue. 


Heading: Emergency Works Required
Date:
23/10/18
Details: Following a report of a leak into Apartment 138, major emergency work is required on Thursday 25th October 2018 on the soil/drainage pipe connected to the surrounding apartments.
Circulars are being sent out to the neighbouring apartments asking that they do not use their water or drainage system during the hours of 9.30 am – 1.00pm on Thursday 25th October 2018 whilst work is undertaken. Please accept our apologies for the inconvenience and the short notice period unfortunately this work cannot be delayed. 


Heading: Lift
Date:
10/10/18
Details: Following the report of a trapped passenger in the lift during the early hours, services have been in attendance. Jackson Lifts will be attending to the issues with the lift. 


Heading: Recycling Bins
Date:
09/10/18
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 


Heading: Bins
Date:
09/10/18
Details: We have been regularly chasing up the Council to ensure that the bins are emptied and regularly emptied as per their schedule. The Council are responsible for ensuring that this is done so we would ask residents also to chase up the Council too given that you pay your taxes to them for this service. The more people that report may prompt the Council to take note and finally do so something about the situation. For all residents please do ensure your waste is disposed of correctly so that when the Council attend, they have no excuse not to empty the bins. Thanking you for your co-operation – obviously we will continue to chase. 


Heading: Update on Large Items Left
Date:
01/10/18
Details: We have been contacted by the leaseholder to confirm that the large items on Level 5 will be removed today or tomorrow at the latest. 


Heading: Large Items Left
Date:
01/10/18
Details: We have received a report that a number of big cupboards with bedding has been dumped on the landing on level 5. The culprits have been identified and the leaseholder of the apartment in question has been contacted immediately to get the items removed. 


Heading: Concierge Cover
Date:
27/09/18
Details: Concierge cover will be finishing slightly earlier on 2nd October 2018.
There will also be temporary Concierge cover on 4th October, 5th October and 5th November 2018. 


Heading: Dumped Mattresses
Date:
17/09/18
Details: Unfortunately, someone has not bothered to organise with the Council for the removal of bulky items and dumped a single and double mattress in the bin store. As such, we have had to book out the cleaning contractors to remove. 


Heading: Communal Door not locking
Date:
12/09/18
Details: Contractors have attended to the second door as you come in from Tenby Street which was reported as not locking. 


Heading: Leaseholders with Tenants in Situ
Date:
21/08/18
Details: We have received several reports about loud noise and activity coming from apartments during the early evenings and especially at the weekends. A reminder to all leaseholders that you are fully responsible for the tenants you have in situ. Please remind tenants that this is a residential development and they are not to cause noise or disturbance to the neighbours. If evidence is gained that occupants from a particular apartment are causing issues then the leaseholder may be charged a breach of lease. Thanking you for your co-operation. 


Heading: Building Security
Date:
06/08/18
Details: A reminder to all – please ensure the doors are closed immediately behind you when entering and exiting the building. Please do not leave the doors open for non residents to gain access thank you. 


Heading: Concierge Cover
Date:
10/07/18
Details: Please note that there will be limited Concierge cover on the mornings of 19th July, 26th July, 2nd August and 9th August. 


Heading: Lift Insurance
Date:
10/07/18
Details: The lift insurance inspector has been on site today. He reported a couple of issues. We booked out an engineer to attend and have received confirmation that the requested works have been attended to immediately. 


Heading: Reception Front Door
Date:
03/07/18
Details: We have received a report from the Concierge that the reception front door is not locking. We have booked out a contractor to attend as a matter of urgency. 


Heading: Building Security
Date:
28/06/18
Details: A reminder to all – please ensure the doors are closed immediately behind you when entering and exiting the building. Please do not leave the doors open for non residents to gain access thank you. 


Heading: Maintenance Updates
Date:
15/06/18
Details: The magnetic lock on the front door has been replaced, keypad reset due to fault, digit ballast on the 5th floor replaced and faulty lamp holder in reception down light has been replaced. 


Heading: Reception
Date:
25/05/18
Details: To confirm that access via the reception area is by fob access only at the moment. 


Heading: Lift not working
Date:
08/05/18
Details: The lift engineer has been booked out to attend to the lift as we understand this is not working. We have asked them to attend urgently. 


Heading: Disposal of Bulky Items
Date:
11/04/18
Details: A reminder that large unwanted and bulky items are not be dumped in the bin stores. The Council will not take as part of the normal waste removal collection. It has come to our attention that a washing machine has been dumped alongside the bins stores. It is the responsibility of the apartment owner and / or their tenants to make arrangements direct with the Council for the removal of large bulky items belonging to their apartment – thank you. 


Heading: Disruption to Water Supply on Tuesday 17th April 2018
Date:
10/04/18
Details: Please note that the annual water tank chlorination will be taking place on Tuesday 17th April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 


Heading: Internal Redecoration Works
Date: 22/02/18
Details: The contractor will be on site next week (w/c 26/02/18) to paint the internal Wexler side of the building.


Heading: Door Code Changes
Date: 06/02/18
Details: Due to a fault, the main entrance code will be changed (07/02/18). The other entrance door code will be changed to the same new code on 21st February 2018. Circulars will be posted through doors to confirm details.


Heading: Redecoration Works
Date: 29/01/18
Details: You will note that redecoration works are currently underway in the main ground floor corridors and reception area.


Heading: Window Cleaning Rescheduled
Date: 15/12/17
Details: You may have noticed that the external windows were not cleaned this week as scheduled. This was due to the poor weather conditions. The window cleaning has been rescheduled for Tuesday 19th December 2017. We apologise for any inconvenience caused.


Heading: Water Tank Testing
Date: 18/09/17
Details: The annual water tank testing, cleaning and maintenance will be carried out today. There will be block wide disruption to water supplies between 08.00am and 16.00pm.


Heading: Periodic Fire Alarm Maintenance
Date:
13/09/17
Details: The periodic fire alarm maintenance will be carried out today. There will be minimal disruption to residents.