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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and bank holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00-5.30pm Monday-Thursday and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
The car park is managed by Remus.
For any maintenance issues or permit enquiries, please contact Remus on 0121 766 1480.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week. 
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement entrance fob or car park remote and then select “other”. Thank you.
The cost of a replacement entrance fob is £30.00 and the car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
There are no communal grounds at this development.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Concierge
Date: 26/11/19
Details: Darren (Concierge) is unfortunately off sick today.  Unfortunately, temporary Concierge cover has not been available.  Darren is hoping to be back tomorrow – 27th November 2019.  Apologies for any inconvenience.

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Heading: Concierge
Date: 25/11/19
Details: Darren (Concierge) has had to go back home as he is not very well.  As such there will be no Concierge cover in place today.  Apologies for any inconvenience caused.

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Heading: Homeless People
Date: 21/11/19
Details: Remus have been checking all the locks and gates.  They have also asked for the following reminder (which they have sent to the Orb residents) to also be sent to all Amazon & Wexler residents:-

  • Inform your visitors that they must NOT tailgate into the building, but instead ring up to your Apartment.  You can then buzz them in.
  • Check, and have your visitors check, that the communal door is locked behind you following entry/exit of the building.
  • Notify the block management company immediately if you notice any repair required to any communal doors / gates. 
  • Emergency exit doors are to be used only in the case of an emergency and not for general day to day use.
  • Be mindful of who is behind you when entering the development by always ensuring that the door and gate is closed before you walk or drive away.
  • It is extremely important that you contact the local police on 101 to report any incidents of homeless people being present and advise your Property Manager should you be aware of any specific resident allowing the vagrants access.

Thanking you for your co-operation.

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Heading: Homeless People
Date: 20/11/19
Details: Following meetings we have had with the police in relation to homeless people in the area, the police advise that if residents do experience issues with homeless people being on site then they should report to the police via “101”.  We are advised by the police that they are the only ones that have the power and authority to remove homeless people.  We have also asked Remus who manage the car park and gates to ensure that the locks are working correctly.

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Heading: Homeless People – bin store
Date: 20/11/19
Details: The cleaning contractors have been booked out to clean up around the bin store due to the mess that has been left by the homeless people who have gained access into the bin store.

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Heading: Bin Store
Date: 20/11/19
Details: Contractors have been instructed to look at the issue with the lock on the bin store as given they have been out previously to repair, we understand it is broken again.  We have asked the contractors to look at whether they can provide a cover around the lock to protect it from being regularly damaged.

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Heading: Concierge Cover 
Date: 20/11/19
Details: Please note that Darren will be on annual leave from 18th December 2019 returning back on 2nd January 2020.  There will be temporary cover for 18th, 19th, 20th, 23rd, 24th, 27th, 30th and 31st December 2019.  Please note that there will be no Concierge cover on Saturday 21st December 2019, Christmas Day, Boxing Day, Saturday 28th December 2019 and New Year’s Day.

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Heading: Lift
Date: 08/10/19
Details: Jackson Lifts have been contacted following a report that the lift will not respond to a person pressing the button to go to the lower ground floor from Level 4.

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Heading: Lift
Date: 03/10/19
Details: Jackson Lifts have been contacted following a report that the lift is stuck on the 4th floor.

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Heading: Pedestrian Gate
Date: 10/09/19
Details: Concierge has reported that the main pedestrian gate has stopped working.  A contractor has been out, however, another engineer is required to fix the problem and that engineer is aware.  In the meantime, access can be gained by going round to the gate by the underground car park.

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Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

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Heading: Noise & Anti Social Behaviour
Date: 09/08/19
Details:
We have received a number of complaints about noise from apartments again.  Please note that under S9 of the Schedule 7 Regulations of the Lease prohibits owners or their residents doing anything that causes any annoyance to the other apartment occupiers, whilst s10 deals specifically with noise audible outside of the apartment.  Should we have to make further contact with “offending properties” then a breach of lease will be charged to the property owner for each time we have to make contact and further action may be taken against the property owner.  If you are experiencing continual noise issues from your neighbours, please also report to Birmingham City Council as they do take these matters very seriously.  Thank you.

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Heading: No Smoking Policy and Illegal Use of Drugs
Date: 06/08/19
Details: 
Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs.  If residents suspect that their neighbours are smoking these substances please report the incident immediately to the police thank you.

Smoking is also not allowed anywhere in the communal part of the building.  This includes car park entrances.  If residents become aware of neighbours that are smoking in the communal areas please report to Compass Block Management via our website at www.compass-bm.com with details of the apartment in question.  Please note that the source of the report will not be disclosed.  If you have also had to report an issue to the police regarding drugs, please also keep us informed by reporting via our online system thank you.

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Heading: Concierge Cover
Date: 31/07/19
Details:
Darren (Concierge) will be on annual leave from 2nd September 2019 for 10 days.  He will be back on 16th September 2019.  Temporary Concierge cover will be in place during his absence.

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Heading: Recycling Bins
Date: 04/07/19
Details:
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.

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Heading: Lift not working
Date: 03/07/19
Details: We understand from Concierge that unfortunately the engineer did not attend as planned yesterday.  We have been on the phone to Jackson Lifts about this and been advised that the engineer apologises for yesterday only he had problems with his van.  We have received confirmation that the engineer is on his way today to attend.

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Heading: Lift not working
Date: 02/07/19
Details: Following reports of the lift not working on Saturday 29th June 2019, we logged a call with Jackson Lifts on 29th June 2019 to attend.  They provided us with job reference number: 5035649.  We have chased for an update on the situation and been advised that an engineer with another specialist engineer will be in attendance today at around 2.00pm.

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Heading: Bins
Date: 30/04/19
Details: Cleaning contractors have been booked out to attend to jet wash the bin store and surrounding area following the build up of rubbish due to issues with bin collections by the Council.

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Heading: Noise Complaints
Date: 23/04/19
Details: We have received a number of complaints about noise from different apartments.  Please note that under S9 of the Schedule 7 Regulations of the Lease prohibits owners or their residents doing anything that causes any annoyance to the other apartment occupiers, whilst s10 deals specifically with noise audible outside of the apartment.  Should we have to make further contact with “offending properties” then a breach of lease will be charged to the property owner for each time we have to make contact and further action may be taken against the property owner.  For those properties in question, you may have already received contact from us or be receiving shortly.  We would ask that you kindly have consideration and respect for your neighbours.  Thank you.

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Heading: Bins
Date: 17/04/19
Details: Unfortunately, the Council have not collected the bins for the 5th occasion now.  We have been chasing up the Council to find out what is going on and sent a chaser to the independent cleaning company that we have instructed in the meantime.  We have relayed the urgency given that the bins are overflowing and certainly with the rubbish smelling with the warmer weather.

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Heading: Concierge Cover
Date: 16/04/19
Details: Darren will be away on 7th May and 8th May 2019.  We have booked out cover whilst he is off.

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Heading: Bins
Date: 12/04/19
Details: We have been chasing up the Council as the bins have not been collected now for a while.  We are advised that unfortunately there are issues with the bin collections.  As residents are paying their Council Tax which covers this service, we would ask that residents also chase up the Council as the more complaints they receive, the more action they may look to take.  In the meantime, we will have to book out a separate cleaning company to attend to empty the bins.

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Heading: Bins
Date: 05/04/19
Details: We have chased up the Council as the bins have unfortunately not been collected this week.  We have asked that the bin men attend to urgently.

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Heading: Noise and Disturbance 
Date: 02/04/19
Details: We are aware that there have been a number of issues with noise, disturbance and totally unacceptable behaviour from one of the apartments.  We wanted to assure all that the matter is not being overlooked and is being addressed.

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Heading: Bins
Date: 13/03/19
Details: We have been advised that the bin men have finally been on site to empty the bins and collect the back log of bags.  The Concierge has cleared up around the bin store following their attendance.

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Heading: Water Pump Cleaning
Date: 13/03/19
Details: 
The water tank will be cleaned and the chlorination checked on Thursday 6th June 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Bins – UPDATE
Date: 12/03/19
Details: The separate cleaning company that we have booked to attend to the bins have confirmed that they will be attending Wednesday 13th March 2019.

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Heading: Bins
Date: 06/03/19
Details: Despite chasing the Council about rubbish collection, we understand that they have failed to collect the bins again today.  We have instructed a separate cleaning company to attend as soon as possible to clear up around the bins to make good the area in the meantime.  We will continue to chase up the Council and urge residents also to complain to the Council given that residents are paying their Council Tax to cover this service.  Thank you.

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urgently to remove the rubbish. Whilst we appreciate that at the moment the Council are not collecting the bins regularly can all residents ensure that they do not dump rubbish in front of or block the fire exit or doors at any time. Thank you. 

 

Heading: Lighting on Level 3
Date:
13/02/19
Details: Contractors have been instructed to attend to the lighting PIRs on Level 3 which are reported to not be working properly. 


Heading: Bins
Date:
01/02/19
Details: Further to our notification yesterday, the bin men have attended but despite our requests they have not removed all the rubbish outside of the bins themselves. We have complained to the Council. Given that some of the rubbish is blocking the fire exit we have instructed a separate cleaning company to attend urgently to remove the rubbish. Whilst we appreciate that at the moment the Council are not collecting the bins regularly can all residents ensure that they do not dump rubbish in front of or block the fire exit or doors at any time. Thank you. 


Heading: Bins
Date:
31/01/19
Details: We have sent an urgent message to the Council advising that the bins have still not been emptied and we expect them to address urgently. We have told them that we need the rubbish that is built up in the bin area and on the floor removed also. The bin men will not look to collect rubbish that is left outside of the bins ordinarily but as the bins have not been collected and completely full, we expect them to clear all the rubbish away. As you will be aware there are ongoing issues with the Council with regards to bin collections in and around the City Centre. We have sent complaints in and asked that residents complain also to the Council as ultimately residents pay their Council Tax bills direct to the Council for this service. The Council have reverted to advise that there will be a collection tomorrow. We have relayed to the Concierge so he can keep us advised about the collection. 


Heading: Recycling Bins
Date:
16/01/19
Details: We have been regularly chasing the Council for an update with regards to the issues with lack of collection of the recycling bins. We have today received the following advice from the Council : As industrial action is ongoing please use the refuse bins for the time being to avoid further issues. We will keep you updated as we hear further. 


Heading: Disruption to Water Supply
Date:
11/01/19
Details: Due to urgent maintenance works being required, it will be necessary to shut off the water on Tuesday 15th January 2019 from 9.30am to 12.00 noon. This may just affect just the fourth floor, however, we are making all aware in case the whole building is affected. We apologise for any inconvenience caused. 


Heading: Pets
Date:
07/12/18
Details: We would remind all residents that pets are only permitted at Amazon & Wexler with written consent from the landlord or their managing agent. Should your pet cause a nuisance or disturbance to your neighbours then this consent will be revoked and you will be required to permanently remove your pet from the development. Thanking you for your co-operation. 


Heading: Concierge Cover
Date:
30/11/18
Details: Unfortunately there will be no Concierge cover either today or tomorrow.
Apologies for any inconvenience caused. 


Heading: Concierge Cover
Date:
14/11/18
Details: Concierge cover will be available slightly later from approx 9.30am on Friday 16th November 2018. 


Heading: Recycling Bins
Date:
26/10/18
Details: As per our update on 9th October 2018, if we could ask residents to put all their recycling into the general waste bins until such time as the Council resume their collections for the recycling bins. We have been back onto the Council ourselves as the issue is affecting many developments in the JQ area. The Concierge has also been chasing up. We are also asking residents to contact the Council to complain also please as ultimately residents are paying their Council Tax to cover this service – many thanks. 


Heading: Update on Lift
Date:
26/10/18
Details: We have been on the phone to Jackson Lifts this morning to gain an update on the position with the lift repairs. There would also appear to be an issue with the control panel. The Repairs Supervisor will be getting onto the team to get this addressed asap. 


Heading: Update on Lift
Date:
24/10/18
Details: An update with regards to the lift. The lift engineers did attend within an hour following the report of a trapped passenger however the Fire Brigade were also called out and were first on the scene. Due to the emergency rescue works undertaken by the Fire Brigade, an insurance claim has been made owing to the damage caused to the lift during the rescue. Jackson Lifts have been on site again today to continue with the repairs. They will be back on site again as they have had to take away a bracket to the door which was also bent during the rescue. 


Heading: Emergency Works Required
Date:
23/10/18
Details: Following a report of a leak into Apartment 138, major emergency work is required on Thursday 25th October 2018 on the soil/drainage pipe connected to the surrounding apartments.
Circulars are being sent out to the neighbouring apartments asking that they do not use their water or drainage system during the hours of 9.30 am – 1.00pm on Thursday 25th October 2018 whilst work is undertaken. Please accept our apologies for the inconvenience and the short notice period unfortunately this work cannot be delayed. 


Heading: Lift
Date:
10/10/18
Details: Following the report of a trapped passenger in the lift during the early hours, services have been in attendance. Jackson Lifts will be attending to the issues with the lift. 


Heading: Recycling Bins
Date:
09/10/18
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 


Heading: Bins
Date:
09/10/18
Details: We have been regularly chasing up the Council to ensure that the bins are emptied and regularly emptied as per their schedule. The Council are responsible for ensuring that this is done so we would ask residents also to chase up the Council too given that you pay your taxes to them for this service. The more people that report may prompt the Council to take note and finally do so something about the situation. For all residents please do ensure your waste is disposed of correctly so that when the Council attend, they have no excuse not to empty the bins. Thanking you for your co-operation – obviously we will continue to chase. 


Heading: Update on Large Items Left
Date:
01/10/18
Details: We have been contacted by the leaseholder to confirm that the large items on Level 5 will be removed today or tomorrow at the latest. 


Heading: Large Items Left
Date:
01/10/18
Details: We have received a report that a number of big cupboards with bedding has been dumped on the landing on level 5. The culprits have been identified and the leaseholder of the apartment in question has been contacted immediately to get the items removed. 


Heading: Concierge Cover
Date:
27/09/18
Details: Concierge cover will be finishing slightly earlier on 2nd October 2018.
There will also be temporary Concierge cover on 4th October, 5th October and 5th November 2018. 


Heading: Dumped Mattresses
Date:
17/09/18
Details: Unfortunately, someone has not bothered to organise with the Council for the removal of bulky items and dumped a single and double mattress in the bin store. As such, we have had to book out the cleaning contractors to remove. 


Heading: Communal Door not locking
Date:
12/09/18
Details: Contractors have attended to the second door as you come in from Tenby Street which was reported as not locking. 


Heading: Leaseholders with Tenants in Situ
Date:
21/08/18
Details: We have received several reports about loud noise and activity coming from apartments during the early evenings and especially at the weekends. A reminder to all leaseholders that you are fully responsible for the tenants you have in situ. Please remind tenants that this is a residential development and they are not to cause noise or disturbance to the neighbours. If evidence is gained that occupants from a particular apartment are causing issues then the leaseholder may be charged a breach of lease. Thanking you for your co-operation. 


Heading: Building Security
Date:
06/08/18
Details: A reminder to all – please ensure the doors are closed immediately behind you when entering and exiting the building. Please do not leave the doors open for non residents to gain access thank you. 


Heading: Concierge Cover
Date:
10/07/18
Details: Please note that there will be limited Concierge cover on the mornings of 19th July, 26th July, 2nd August and 9th August. 


Heading: Lift Insurance
Date:
10/07/18
Details: The lift insurance inspector has been on site today. He reported a couple of issues. We booked out an engineer to attend and have received confirmation that the requested works have been attended to immediately. 


Heading: Reception Front Door
Date:
03/07/18
Details: We have received a report from the Concierge that the reception front door is not locking. We have booked out a contractor to attend as a matter of urgency. 


Heading: Building Security
Date:
28/06/18
Details: A reminder to all – please ensure the doors are closed immediately behind you when entering and exiting the building. Please do not leave the doors open for non residents to gain access thank you. 


Heading: Maintenance Updates
Date:
15/06/18
Details: The magnetic lock on the front door has been replaced, keypad reset due to fault, digit ballast on the 5th floor replaced and faulty lamp holder in reception down light has been replaced. 


Heading: Reception
Date:
25/05/18
Details: To confirm that access via the reception area is by fob access only at the moment. 


Heading: Lift not working
Date:
08/05/18
Details: The lift engineer has been booked out to attend to the lift as we understand this is not working. We have asked them to attend urgently. 


Heading: Disposal of Bulky Items
Date:
11/04/18
Details: A reminder that large unwanted and bulky items are not be dumped in the bin stores. The Council will not take as part of the normal waste removal collection. It has come to our attention that a washing machine has been dumped alongside the bins stores. It is the responsibility of the apartment owner and / or their tenants to make arrangements direct with the Council for the removal of large bulky items belonging to their apartment – thank you. 


Heading: Disruption to Water Supply on Tuesday 17th April 2018
Date:
10/04/18
Details: Please note that the annual water tank chlorination will be taking place on Tuesday 17th April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 


Heading: Internal Redecoration Works
Date: 22/02/18
Details: The contractor will be on site next week (w/c 26/02/18) to paint the internal Wexler side of the building.


Heading: Door Code Changes
Date: 06/02/18
Details: Due to a fault, the main entrance code will be changed (07/02/18). The other entrance door code will be changed to the same new code on 21st February 2018. Circulars will be posted through doors to confirm details.


Heading: Redecoration Works
Date: 29/01/18
Details: You will note that redecoration works are currently underway in the main ground floor corridors and reception area.


Heading: Window Cleaning Rescheduled
Date: 15/12/17
Details: You may have noticed that the external windows were not cleaned this week as scheduled. This was due to the poor weather conditions. The window cleaning has been rescheduled for Tuesday 19th December 2017. We apologise for any inconvenience caused.


Heading: Water Tank Testing
Date: 18/09/17
Details: The annual water tank testing, cleaning and maintenance will be carried out today. There will be block wide disruption to water supplies between 08.00am and 16.00pm.


Heading: Periodic Fire Alarm Maintenance
Date:
13/09/17
Details: The periodic fire alarm maintenance will be carried out today. There will be minimal disruption to residents.