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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and bank holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00-5.30pm Monday-Thursday and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis.
Car Parking
Please park in the designated parking space that is allocated to your apartment. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Your Handbooks
Click to download the Century Works Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
There is no communal fire alarm system at this development.
Fees and Charges
Please click here to View our Fees and Charges

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Bins
Date: 30/03/2020
Details: We have reported to the Council about the bins overflowing.  We understand that a few developments in the area are experiencing problems the same problems, in particular with the recycling bin collections.  We have asked the contact we have at the Council to address urgently.

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Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

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Heading: Car Park / Courtyard Works
Date: 31/07/19
Details: 
As most of the debris has finally been removed by the neighbouring property from the roof, we have instructed contractors to attend to the necessary works required for the car park / courtyard as follows:

  • Friday 2nd August 2019 (weather permitting) – the car park / courtyard will be cleared and sprayed with weed killer
  • After the weed killer has taken effect, the contractors will come back to remove the remaining debris and dead weeds
  • Once the car park / courtyard has been cleared of weeds then it will be re-sanded
  • Bins – if the recycling bins become full please put your recycling waste in the general paladins provided. We are currently liaising with Birmingham City Council about bin collections in and around Birmingham.  They are still experiencing collection issues and have advised that residents should use the general paladins for the time being in the event that the recycling bins become full – thank you.
  • Whilst works are underway we may need to ask that vehicles are removed as necessary but we will keep you updated.

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Heading: Recycling Bins
Date: 04/07/19
Details:
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.

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Heading: Courtyard Update
Date: 06/09/18
Details: You will note that the car park / courtyard area has been cleared and weeded. The surface has also been jet washed. The re-sanding has not been carried out as it has been deemed that this is no longer required. Many thanks for your assistance whilst works have been undertaken.


Heading: Courtyard
Date: 13/07/18
Details: The car park / courtyard area has been cleared and weeded. The next task is for the car park / courtyard area to be jet washed and re-sanded between the surface brickwork. The works will be attended to as follows:

Wednesday 22nd August 2018 – jet wash – can we please ask you to ensure that no bikes or vehicles are parked up from 9.00am to 5.00pm on Wednesday 22nd August 2018. This is to allow full access for the contractors and to avoid debris spraying up onto bikes and vehicles.
Wednesday 29th August 2018 – re-sand – can we please ask you to ensure that no bikes or vehicles are parked up from 9.00am to 5.00pm to allow full access for the contractors.
Many thanks for your assistance.


Heading: Courtyard Update
Date: 15/06/18
Details: The large weeds have been removed from the courtyard. The contractors have also sprayed a couple of times with weedkiller – the latest one being put down today. Old items have been removed from the top right hand corner (by the bins).


Heading: Courtyard
Date: 09/05/18
Details: Contractors have been booked out to pull the big weeds and get weedkiller put down, lift and clean out the acco drain, remove items that are located by the meter cupboard with the black bins. Other contractor barriers have since been removed.