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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and bank holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00-5.30pm Monday-Thursday and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis.
Car Parking
Please park in the designated parking space that is allocated to your apartment. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Your Handbooks
Click to download the Century Works Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
There is no communal fire alarm system at this development.



Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.


Heading: Car Park / Courtyard Works
Date: 31/07/19
As most of the debris has finally been removed by the neighbouring property from the roof, we have instructed contractors to attend to the necessary works required for the car park / courtyard as follows:

  • Friday 2nd August 2019 (weather permitting) – the car park / courtyard will be cleared and sprayed with weed killer
  • After the weed killer has taken effect, the contractors will come back to remove the remaining debris and dead weeds
  • Once the car park / courtyard has been cleared of weeds then it will be re-sanded
  • Bins – if the recycling bins become full please put your recycling waste in the general paladins provided. We are currently liaising with Birmingham City Council about bin collections in and around Birmingham.  They are still experiencing collection issues and have advised that residents should use the general paladins for the time being in the event that the recycling bins become full – thank you.
  • Whilst works are underway we may need to ask that vehicles are removed as necessary but we will keep you updated.


Heading: Recycling Bins
Date: 04/07/19
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.


Heading: Courtyard Update
Date: 06/09/18
Details: You will note that the car park / courtyard area has been cleared and weeded. The surface has also been jet washed. The re-sanding has not been carried out as it has been deemed that this is no longer required. Many thanks for your assistance whilst works have been undertaken.

Heading: Courtyard
Date: 13/07/18
Details: The car park / courtyard area has been cleared and weeded. The next task is for the car park / courtyard area to be jet washed and re-sanded between the surface brickwork. The works will be attended to as follows:

Wednesday 22nd August 2018 – jet wash – can we please ask you to ensure that no bikes or vehicles are parked up from 9.00am to 5.00pm on Wednesday 22nd August 2018. This is to allow full access for the contractors and to avoid debris spraying up onto bikes and vehicles.
Wednesday 29th August 2018 – re-sand – can we please ask you to ensure that no bikes or vehicles are parked up from 9.00am to 5.00pm to allow full access for the contractors.
Many thanks for your assistance.

Heading: Courtyard Update
Date: 15/06/18
Details: The large weeds have been removed from the courtyard. The contractors have also sprayed a couple of times with weedkiller – the latest one being put down today. Old items have been removed from the top right hand corner (by the bins).


Heading: Courtyard
Date: 09/05/18
Details: Contractors have been booked out to pull the big weeds and get weedkiller put down, lift and clean out the acco drain, remove items that are located by the meter cupboard with the black bins. Other contractor barriers have since been removed.