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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Communal window cleaning is not carried out at this development. 
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Communal cleaning is not carried out at this development. 
Your Handbook
Click to download the Garden Court Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement entrance fob and then select “other”. Thank you.
The cost of a replacement entrance fob is £30.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once month from October to February and once a fortnight from March to September. 
Fees and Charges
Please click here to View our Fees and Charges


Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.



Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.


Heading: Coronavirus (CORVID19) – update
Date: 19/03/2020

Details: Please be aware that there is a resident at Garden Court who has self-isolated since 14th March and you should therefore take appropriate steps to try and ensure that you remain safe.

We would therefore recommend that you take time to log on to the Government web site: for further advice.


Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.


Heading: Windows
Date: 21/02/2020
We recommend that residents keep their windows shut with the high winds about.  Unfortunately, 2 windows have already fell out as a result of the wind catching open windows.  


Heading: Dumped Mattress
Date: 19/02/2020
A reminder that residents are responsible for booking out bulky item collections with the Council and not to dump large items on site. We have been advised that a mattress has been dumped by one of the residents. As such, we have had to book out the cleaning contractors to attend to this. 


Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.


Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.


Heading: Recycling Bins
Date: 04/07/19
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.


Heading: Recycling Bins
We have been regularly chasing the Council for an update with regards to the issues with lack of collection of the recycling bins. We have today received the following advice from the Council : As industrial action is ongoing please use the refuse bins for the time being to avoid further issues. We will keep you updated as we hear further. 

Heading: Recycling Bins
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 

Heading: Recycling Bins and General Waste
Details: We have been regularly chasing up the Council to ensure that the recycling bins are emptied and regularly emptied as per their schedule. The Council are responsible for ensuring that this is done so we would ask residents also to chase up the Council too given that you pay your taxes to them for this service. The more people that report may prompt the Council to take note and finally do so something about the situation. The Council have advised in the past that there have been issues with the recycling bins in that they have been contaminated by residents not disposing of waste correctly.
We have put to them whether it would be worth removing the recycling bins and having more normal waste bins in place. The Council have advised that they are reluctant to do this advising that they have certain “recycling targets” that they must meet. For all residents please do ensure your waste is disposed of correctly so that when the Council attend, they have no excuse not to empty the bins. Thanking you for your co-operation – obviously we will continue to chase. 

Heading: External Lights
Details: Contractors have been booked to attend to change the timings for the external lighting given the nights are drawing in. 

Heading: Recycling Bins
Details: We have and will continue to chase the Council with regards to the recycling bins which we note are overflowing. We have asked them to attend to as soon as possible. 

Heading: Recycling Bins – Contamination
Details: We are having problems with contamination of the recycling bins.
If the wrong recycling items are put in a recycling bin and it is then deemed to be contaminated, then it will not be emptied by the recycling refuse collectors.

As managing agent, we only find out that this has happened when a recycling bin is filled to overflowing and we contact Birmingham City Council about it. They will then arrange for the bin to emptied and the waste to be disposed of as non-recyclable rubbish, which not only rather defeats the purpose of a recycling bin but can and often does involve an additional collection charge.


Also: –

• When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a recycling bin.

• If the recycling bins are full then you must put your recycling in to one of the general waste paladins. Do not leave any recycling items on the floor as they will not be taken away.

Thank you for your help in this matter. 

Heading: Front Door
Details: The door closure has been changed on the front door and parts are on order for a number of the floor lights which are not working in the communal gardens. 

Heading: Large Item Being Dumped
Details: A reminder that residents are responsible for booking out bulky item collections with the Council and not to dump large items on site. We have been advised that a bed has been dumped by one of the residents. As such, we have had to book out the cleaning contractors to attend to this. 

Heading: Recycling Bins
Details: We have and will continue to chase the Council with regards to the recycling bins which we note are overflowing. We have asked them to attend to as soon as possible. 

Heading: Front Door
Details: Contractors have been booked out following reports of an issue with the main front white door. 

Heading: Leaks from hot water cylinders
Details: It has come to our attention that there have been a number of leaks from apartments where water has gone into the smoke alarms and consequently set off the fire alarm system. On checking, most of these leaks have been caused from faulty hot water cylinders. Can we please ask all leaseholders to ensure that all boilers / hot water cylinders are regularly inspected and serviced. For leaseholders with tenants in situ, please ask your tenants to report immediately to you or your letting agent if they believe that there is an issue. Thanking you for your co-operation. 

Heading: Disruption to electricity supply
Details: Western Power Distribution have advised there is currently a powercut in Edgbaston B16 and the surrounding area. They advise via their website that they are working on the issue and estimate to have the power restored by 10:30am. 

Heading: Fob & Access Update
Details: As per the circulars and development alert, access via the courtyard door will be by fob only. 

Heading: Bins
Details: We are aware that the refuse bins do not appear to have been emptied for some time. We have been in touch with the Council asking them to attend immediately. 

Heading: External Lighting
Details: Contractors have been booked out to attend to the external lighting to change the settings given the lighter nights. We have asked the contractors to set for the lights to come on when it starts to get dark.

Heading: Tree Surgeon
Details: Due to the issues experienced impacting on properties with the roots from a nearby tree, another tree surgeon has been booked out to attend as although the tree has been cut down, there is an issue with the roots.

Heading: Security Update
Details: For security reasons, all fobs will need to be reprogrammed. A contractor will be onsite on Wednesday 21st February 2018 between the hours of 8.00am and 11.00am. Circulars are being sent out and emails providing further details. Please ensure you hand over your old fob to the contractor so he can either replace or reprogram for you. Thank you.

Heading: Internal light sweep and digital lock repairs
Details: The contractor has carried out a full internal light sweep at the development, and tested and maintained all meter digital locks following reports of residents having problems.