IMPORTANT DEVELOPMENT ALERTS!

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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week. 
Your Handbook
Click here to download Gwenda Works Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
 
Grounds Maintenance
There are no communal grounds at this development.
 
Fees and Charges

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Roof Issue – Flashing
Date: 06/12/19
Details: Following a report about the flashing come away to the rear of the building, contractors have been instructed to attend.  They have advised that there are all kinds of health & safety requirements to put in place.  Given the forecast for strong winds over the weekend, we have asked them to do any temporary fixes to hold over if they are not able to carry out full works in time.

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Heading: Bin Collections
Date: 04/12/19
Details: We have been speaking with the Council about the lack of bin collections.  The Assistant Service Manager inspected the site yesterday and will be meeting with Jeremy next week on site to discuss the issues.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Recycling Bins
Date: 28/11/19
Details: A reminder to all residents that when the recycling bins are full please put your recycling waste in the general waste bins provided.  There are still issues with the bin collections.  Also, a reminder that under no circumstances should items be left in the bin store – the bin men WILL NOT take these items away.  Rubbish should be disposed of correctly and if residents have any larger items to dispose of then they should arrange for a collection direct with the Council or take the items themselves direct to the local tip.  We have received reports that someone has dumped furniture in the bin store so we have had to organise the cleaning contractors to come out to clean up the mess.

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Heading: Gates
Date: 12/11/19
Details:
Contractors have in attendance and we are advised that the gates are now in full working order.

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Heading: Recycling Bins
Date: 12/11/19
Details: We have been advised by the Council that unfortunately again “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

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Heading: Gates
Date: 12/11/19
Details:
Contractors have been booked out to attend urgently following issues with the car park gates.

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Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

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Heading: Recycling Bins
Date: 04/07/19
Details:
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.

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Heading: Front Door
Date: 27/06/19
Details: Contractors are booked out to take a look at the front door lock which is not functioning properly.

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Heading: Lighting & Key Cover
Date: 22/03/19
Details: Cleaning contractors have been booked to attend to cleaning the light covers and also to address the weeds that are starting to grow again in the car park and across the main front entrance to the building.

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Heading: Cleaning
Date: 22/03/19
Details: Cleaning contractors have been booked to attend to cleaning the light covers and also to address the weeds that are starting to grow again in the car park and across the main front entrance to the building.

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Heading: Back Door
Date: 15/03/19
Details: Contractors have been booked to attend as the lock on the back door by number 1 is faulty.  The door will let you out but unfortunately will not let you back in.  We have put a notice on the door to advise that the lock is faulty.

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Heading: Gates
Date: 11/03/19 – UPDATE
Details: We have received confirmation that the gates have been repaired.

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Heading: Gates
Date: 11/03/19
Details: We have received a report to advise that the gates are unfortunately faulty.  We have booked out a contractor to attend and asked them to attend urgently.

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Heading: Gates
Date:
30/01/19
Details: A contractor has been on site due to problems with the gates. There is an issue with the beams. A set of beams have been ordered and a contractor will come out in the morning to fit. In the meantime, the contractor has had to leave the gates open. 


Heading: Lock on Front Door
Date:
30/01/19
Details: Contractors have provided feedback on a long term solution given the issues with the lock on the front door. They will be providing a quote for the works. 


Heading: Recycling Bins
Date:
16/01/19
Details: We have been regularly chasing the Council for an update with regards to the issues with lack of collection of the recycling bins. We have today received the following advice from the Council : As industrial action is ongoing please use the refuse bins for the time being to avoid further issues. We will keep you updated as we hear further. 


Heading: Front Door
Date:
09/01/19
Details: There have been issues with the front door which Contractors have attended to. Unfortunately, it would appear that the front door is sticking again. Contractors have been instructed to attend urgently and address with a long term solution to get this resolved. 


Heading: Car Park Gates
Date:
29/10/18
Details: Contractors have been booked out to attend to the car park gates which we understand are opening only half way. 


Heading: Front Communal Door
Date:
26/10/18
Details: Contractors have been booked out to attend to the front door following a report that unfortunately the door is not locking when exiting the building. We have asked the contractors to attend urgently. 


Heading: Recycling Bins
Date:
09/10/18
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 


Heading: Front Communal Door
Date:
08/10/18
Details: Contractors have been booked out to attend to the front door which is reported as not closing again properly. 


Heading: Front Communal Door Lock
Date:
25/09/18
Details: Following a report that there is still an issue with the front door lock, the Director has been on site with the contractor. The catch is not engaging properly. The contractor is booked to repair. 


Heading: Homeless people
Date:
21/09/18
Details: Having met with the police to raise concerns about the level of homeless people in the area, the police have asked that residents report immediately to them via “101” if a homeless person is causing problems. The police are the only ones that have the power to remove the homeless people away. 


Heading: Communal Door
Date:
21/09/18
Details: The contractors have been out to repair the lock. They were also looking to install a “catchless lock”, however, have been unable to source one. As such, they have taken off one of the catches so this means that the lock can no longer be left on the latch. 


Heading: Communal Door
Date:
20/09/18
Details: Contractors have been urgently instructed to attend to the main front door which is locked and will not open. It would appear that the latch is also broken. 


Heading: Urgent Message – reporting issues
Date:
19/09/18
Details: We only received the report last night from one of the residents advising that the gates had not been working properly since Saturday. Can we ask all residents to ensure that they report any maintenance issues at the development immediately onto on our online system – please do not assume that your neighbours have reported – thank you. 


Heading: Car Park Gates
Date:
19/09/18
Details: We have received a report that there is an issue with the gates not closing. We have instructed contractors to attend. 


Heading: Communal Door & Gates
Date:
05/09/18
Details: Contractors have been instructed to attend to the main front door. They have also been booked to attend to the vehicular gates as we understand that one gate remains open. 


Heading: Building Security
Date:
29/08/18
Details: Contractors have been instructed to put in a catchless lock for the front door given that residents are leaving on the latch. We have also requested quotations for CCTV and additional lighting on site. 


Heading: Building Security
Date:
29/08/18
Details: Please do not leave the front door yale lock on the latch. The door must be kept shut properly at all times. Please also ensure that the door is closed firmly behind you when entering and exiting the building. For leaseholders with tenants in situ, please ensure that this is relayed to your tenants. Thank you. 


Heading: Car Park Gates
Date:
08/05/18
Details: Despite recent repairs, we understand that there has been a problem with the gates again today. A contractor has been in attendance and closed the gates for now. We have been made aware that further repairs are required. 


Heading: Bins
Date:
02/05/18
Details: We are aware that the recycling bins do not appear to have been emptied. We have reported to the Council asking that they attend immediately. 


Heading: Section 20 – External Redecoration & Masonry Repair
Date:
18/04/18
Details: A Section 20 has been issued to all apartment owners for external redecoration works and masonry repair. The consultation period will end on Thursday 16th May 2018;


Heading: Car Park Gates
Date:
17/04/18
Details: Due to the faults with the car park gates, contractors are on site today
(17th April 2018) to replace the control board. Please note that residents who hold “old style” car park remotes then unfortunately these will not work with the control board. Please make contact with the Compass Office on 0121 236 5757 – option 2 as you will need to swap over the remote. Residents who hold “Nice” car park remotes will not need to replace these remotes as these will continue to work.
We appreciate your cooperation in this matter. 


Heading: Disruption to Water Supply on Wednesday 18th April 2018
Date:
05/04/18
Details: Please note that the annual water tank chlorination will be taking place on Wednesday 18th April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 


Heading: Car Park Gates & Fire Alarm
Date: 03/04/18
Details: We have been made aware that there is a fault with the gates and an issue with the fire alarm panel. Contractors have been instructed to attend.


Heading: Precautions for Pipework
Date: 27/03/18
Details: Following the extreme weather conditions a couple of weeks ago, contractors have boxed in and insulated pipework near the tank room.


Heading: Bulky Collections
Date: 06/03/18
Details: A reminder that for bulky items, owners are to organise direct with Birmingham City Council for their removal. Thank you.


Heading: Bins
Date: 06/03/18
Details: Due to the recent adverse weather conditions and suspension of refuse and recycling collections on Friday 2nd March 2018, the Council are advising that missed collections from next week will be collected on the next scheduled collection date which is Friday 9th March 2018.


Heading: Disruption to Water Supply – further update
Date: 02/03/18
Details: The pipes have been defrosted for Gwenda Works which were causing the issue for Apartments 8 – 11. The water supply has now been restored.


Heading: Disruption to Water Supply
Date: 02/03/18
Details: Apartments 8 – 11 unfortunately have no water. Severn Trent, Contractors and Directors of York Laurent were all in attendance until early evening yesterday. They are still trying to identify the problem. Further updates will follow.


Heading: Gates
Date: 16/02/18
Details: A contractor has attended and gates are now fully operational.


Heading: Gates
Date: 15/02/18
Details: Following contact today that there is a fault with the gates, a contractor has been booked to attend.


Heading: Gate Panel
Date: 29/01/18
Details: The issue with the control panel for the gates has been reported. A contractor has attended to repair to avoid further water ingress with poor weather conditions.


Heading: Door Closure and Security
Date:
27/11/17
Details: The external door has been adjusted to allow secure closure from a shorter distance away. Unfortunately due to the age and nature of the inner door, this cannot be adjusted any further. Please take care to ensure that the inner door is always closed securely behind you.


Heading: Periodic Fire Alarm Maintenance
Date:
17/11/17
Details: The periodic fire alarm maintenance will be carried out on site today. There will be minimal disruption to residents.