Heading: URGENT URGENT – Apartment 113
Date: 02/11/2023
Details: We ask the owner or occupant of Apartment 113 to urgently contact Judy at Compass Block Management please – there is a leak from the apartment – tel: 0121 758 7222 (email: [email protected]).  If a neighbouring property is in contact with the owner, can you please also ask them to make contact as this is urgent – thank you.

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Heading: Fire Safety – Leaseholders with Tenants
Date: 02/06/2023
Details: For leaseholders with tenants in situ, please ensure that your tenants and future tenants are provided with any safety information upon occupancy. Please also find attached brief leaflet for landlords and tenants in relation to fire safety as issued by The Ministry of Housing, Communities and Local Government. You will find additional information on the communal Notice Board. 

Fire_Safety_in_Shared_or_Rented_Accommodation_v4

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Heading: Car Parking
Date: 01/06/2023
Details: A reminder to all residents that you are only permitted to park up one motor vehicle within the allocated parking space for your property.  For residents with commercial vehicles or additional motor vehicles, you must park off site.  It is a breach of lease to park in another resident’s parking space.  It is also a breach of lease to park up any commercial vehicle.

Please see below list detailing the space allocations.  If anyone is still unsure as to their space allocation, please do not hesitate to email [email protected] for clarification.

Space Numbers with Property Numbers – 28.03.2023

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Heading: Car Parking – Breach of Lease
Date: 19/04/2023
Details: Under the terms of the lease, large commercial vehicles MUST NOT be parked in the parking spaces.  A reminder to the owner of the white Mercedes van registration number: KL19 XUP that you must make alternative arrangements to park off site – the spaces are allocated and belong to each property and are for motor vehicles only.

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Heading: Car Parking – Breach of Lease
Date: 04/04/2023
Details: It is a Breach of Lease to park in a space which is not allocated to your apartment. 

We note vehicle registration number: BX04 EJN is parking up in another resident’s parking space.  We ask the owner of that vehicle to park only within your allocated parking space.

A reminder also under the terms of the lease that large commercial vehicles MUST NOT be parked in the parking spaces.

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Heading: Car Parking
Date: 28/03/2023
Details: A reminder that there is only one allocated parking space for each apartment – the space falls under the property of the relevant apartment owner.  Your space number will be detailed within your Lease.  If you are unclear though about your space number, please immediately contact Compass Block Management.

The visitor space is for visitor use only – it is not an additional space for residents to use regularly to park up additional vehicles they have.

The Management Company are currently gaining costings for repainting the space lines and numbers given hopefully there will be better weather.  We will provide updates in due course.

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Heading: Car Parking
Date: 06/03/2023
Details: Issues are being experienced with vehicles being parked up incorrectly and large commercial vehicles causing access problems.  A reminder on the following in relation to the car parking:-

• There is one allocated parking space for each apartment – the space falls under the property of the relevant apartment owner
• You must only park your vehicle within your own allocated parking space and not use another resident’s space as this does not belong to you
• Large commercial vehicles must not be parked in the car park and residents must make alternative arrangements to park off site
• Residents with more than one vehicle may only park one of their vehicles within their allocated parking space – additional vehicles must be parked off site
• The visitor space is for visitor use only – it is not an additional space for residents to use regularly to park up additional vehicles they have
• Breach of Lease charges will be incurred for those residents who continue to utilise another resident’s parking space, park up large commercial vehicles and / or regularly use the visitor space as their own personal additional space

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Heading: Grounds
Date: 28/03/2022
Details: You will note that new contractors have made a start in bringing the grounds back up to standard.  They will be cutting back the shrubbery in the car park area shortly.

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Heading: Canopies
Date: 28/03/2022
Details: A reminder that leaseholders are responsible for canopies over your front doors.  Under the terms of the lease, leaseholders are responsible for the maintenance and redecoration of the canopies (in keeping with the development).  We note that a couple of the canopies are in urgent need of attention – please ensure works are completed asap as per the lease thank you.

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Heading: Parking
Date: 28/03/2022
Details: A further reminder that you must only park one vehicle within the allocated parking space for your property.  For landlords with tenants in situ, please ensure that your tenants are made fully aware on the correct parking space to use.  For residents with more than one vehicle, you must make alternative arrangements to park off site and not use another resident’s allocated parking space – thank you.

The visitor space is for visitors only – this must not be used as a regular “additional” space by residents.  Should we become aware of the apartments involved, breach of lease charges will be incurred by the apartment leaseholder.

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Heading: Parking
Date: 21/02/2022
Details: A reminder that you must only park one vehicle within the allocated parking space for your property.  For landlords with tenants in situ, please ensure that your tenants are made fully aware on the correct parking space to use.  For residents with more than one vehicle, you must make alternative arrangements to park off site and not use another resident’s allocated parking space – thank you.

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Heading: Noise & Disturbance
Date: 07/04/2021
Details: Please be mindful when using washing machines during the evenings.  The sound travels and spin cycles in particular can be heard and cause disturbance to neighbouring properties. 

Also, whilst appreciating that children have been at home due to lockdown and the Easter break, please do have consideration for your neighbours,  The noise from children running, shouting and banging about at all different hours will impact on your neighbours. 

Thank you for your co-operation.

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Heading: Communal Gate
Date: 16/02/2021
Details: We have instructed contractors to attend to the gate running alongside number 97.  We understand that the gate will not stay shut and keeps blowing open in the wind.

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Heading: Gutters
Date: 18/12/2020
Details: We have sent further chasers to the contractors about the issues with the gutters being blocked.  We have asked them to attend asap.

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Heading: Gutters
Date: 26/10/2020
Details: The contractor has been instructed following a report that the gutterings appear to be blocked.

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Heading: Fire Safety for the Home
Date: 14/10/2020
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

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Heading: Removal of Items from Grounds
Date: 21/08/2020
Details: A reminder that items should not be dumped on the grounds at Ashtree Grange.  We have noted that someone has dumped quite a few items which is not only a breach of the lease but makes the development look unsightly.  Residents are responsible for disposing of larger items themselves. Regardless, items should not be left outside.  We ask the resident who has dumped the rubbish to remove immediately thank you.

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Heading: West Midlands COVID-19 Update
Date: 15/06/2020
Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020

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Heading: West Midlands COVID-19 Update
Date: 05/06/2020
Details: Please see West Midlands update we have received Covid 19 – update 05.06.2020

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Heading: West Midlands COVID-19 Update
Date: 29/05/2020
Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020

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Heading: West Midlands COVID-19 Police Update
Date: 28/05/2020
Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020

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Heading: Grass Cutting
Date: 27/05/2020
Details: We have advised the contractors that the grass in front of 95 and 97 Dingle Street was missed off from being cut during their last visit.  We have asked them to attend to this.

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Heading: Removal of Items from Grounds
Date: 27/05/2020
Details: We have been back in touch with the owner (who we understand has dumped some items just outside their property) to ensure that they remove the items certainly now that the local tip is open.

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Heading: West Midlands COVID-19 Update
Date: 15/05/2020
Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

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Heading: West Midlands COVID-19 Police Update
Date: 15/05/2020
Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

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Heading: Items left in communal garden or outside properties
Date: 12/05/2020
Details: A reminder to all that items are not to be left either in the communal gardens or outside of the properties whether being used or being disposed off.  Breach of lease charges will be incurred if items are not removed immediately.  Thank you.

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Heading: Fencing Panels
Date: 12/05/2020
Details: Further to contractors being instructed in respect of the fence panels, supplies are proving difficult at the moment with some suppliers being closed due to Covid 19.  The contractors will attend as soon as they can gain supplies.

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Heading: West Midlands COVID-19 Update
Date: 07/05/2020
Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

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Heading: West Midlands COVID-19 Update
Date: 05/05/2020
Details: Please see West Midlands update we have received Covid update – 01.05.2020

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Heading: West Midlands COVID-19 Update
Date: 27/04/2020
Details: Please see West Midlands update we have received Covid update – 24.04.2020

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Heading: Fencing Panels
Date: 22/04/2020
Details: Contractors have been instructed to repair / replace the broken fencing panels.

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Heading: West Midlands COVID-19 Update
Date: 20/04/2020
Details: Please see West Midlands update we have received Covid update

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Heading: West Midlands COVID-19 Update
Date: 01/04/2020
Details: Please see West Midlands update we have received:-

West Midlands COVID-19 Update Latest updates as at: Monday 30 March 2020, 20:00 Purpose of this briefing This is a regularly updated briefing which aims to give regional stakeholders: ·         An overview of the spread of COVID-19 in the urban West Midlands (Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton) ·         A single view of the actions of the West Midlands Combined Authority (WMCA), Transport for West Midlands (TfWM) and the Mayor of the West Midlands in response to COVID-19 ·         A guide on where to find detailed regional information to support the existing national Government guidance

Latest Headlines ·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands the biggest regional hotspot for COVID-19 after London. ·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies [BBC News, 27 March 2020] ·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020] ·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

 

Key messages to the public Stay at home You must stay at home, only leaving for the following very limited purposes:  ·         Shopping for basic necessities, as infrequently as possible ·         One form of exercise a day – for example, a run, walk or cycle – alone or with members of your immediate household ·         Any medical need, to provide care or to help a vulnerable person ·         Travelling to and from work, but only where this absolutely cannot be done from home. Protect the NHS You must stay at home to protect the NHS:  ·         The NHS only has a limited number of doctors, nurses and specialist equipment ·         We are working around the clock to increase NHS capacity ·         The more people who get sick, the harder it is for the NHS to cope ·         We must slow the spread of the disease so that fewer people are sick at any one time. Save lives You must stay at home to protect the NHS and save lives. The police will have the powers to enforce the following restrictions:   ·         Dispersing gatherings of more than two people in public, excluding people you live with ·         Issuing fines to anyone who does not comply with these rules ·         Closing shops that are not essential, as well as playgrounds and places of worship.

Message from Andy Street, Mayor of the West Midlands “We’re in the midst of an immensely challenging time for everyone in the West Midlands, and we’re all rightly worried about our family members, friends and neighbours. The West Midlands response has been phenomenal. There are plenty of tough weeks ahead, but I know we are well placed to get through this. Thank you to everyone for showing such resolve and responsibility. Please follow the Government advice, stay at home, protect our NHS, and save lives.”

 

Further information ·         View details of WMCA COVID-19 support and guidance ·         Latest WMCA Communications updates ·         Full guidance on staying at home ·         Find the most up to date medical advice

Latest COVID-19 Public Health England and NHS update ·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands to biggest regional hotspot for COVID-19 after London ·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies. [BBC News, 27 March 2020] Confirmed Cases Local Authority                                       Sat 28/3               Sun 29/3         Mon 30/3 Birmingham                                            428                       513                 578 Coventry                                                 54                         79                   101 Dudley                                                    83                         122                 136 Sandwell                                                116                        138                 144 Solihull                                                   54                          74                   87 Walsall                                                   108                       125                 151 Wolverhampton                                      116                       153                 175 Totals                                                      959                      1,204               1,372 Correct as at 17:00, 30 March 2020

 

Further information ·         Latest PHE / NHS data on COVID-19 cases in the West Midlands

 

WMCA’s response to COVID-19 WMCA has been focused on the following six areas of activity in response to COVID-19, working closely with our seven constituent councils, and focusing on the areas where the Combined Authority can add to what is being done by Government and other public bodies: ·         Strategic Co-ordination across the Public Sector: Working together across the public sector to ensure that the response to COVID-19 is joined up and effective as possible ·         Protecting the Regional Economy: Working with businesses and representative organisations to make sure that support is provided to businesses and workers to ensure the West Midlands economy can recover as swiftly as possible following the COVID-19 outbreak ·         Running the Transport Network: Reducing services because of the guidance limiting travel in the region, but running sufficient services on train, Metro and bus networks to allow key workers to get to their work in a safe manner ·         Supporting All Our Communities: Ensuring all communities of the West Midlands are looked after during the COVID-19 outbreak, including all faith and ethnic minority groups and other vulnerable groups such as the homeless, those with mental health issues or disabilities and older people ·         Communicating with the Public: Giving clear guidance to people in the West Midlands about what they are expected to do during the COVID-19 outbreak ·         Adapting the WMCA’s Own Operations: Ensuring our staff are safe and healthy, while continuing the activities of WMCA.

Strategic Co-ordination across the Public Sector Context: The response to COVID-19 will require the joined-up working between different public sector organisations to tackle the outbreak and the impact on public services and the regional economy. WMCA is well-positioned to work closely with public sector bodies given its existing collaborative working relationships, particularly with councils and with those agencies involved in transport, housing, skills, employment, policing and health. The purpose of this activity is: ·         Work closely with other public sector organisations ·         Support regional resilience planning and resourcing The structures leading this work in the West Midlands are: ·         Regional Strategic Co-ordinating Group: (Senior leaders from West Midlands Police, Councils, NHS, PHE, WMCA) reporting to COBR in London ·         Regular Mayor and Council Leaders Conference Calls (Mayor, Council Leaders, Respective Chief Executives, briefed by other agency leaders e.g. Chief Constable of West Midlands Police) ·         Calls between the Mayor and leaders from the NHS, Public Health England, Police and other public bodies.

 

Protecting the Regional Economy Context: The public health measures, which have been implemented to slow the spread of COVID-19, are having a huge impact on the West Midlands economy. Government has put in place unprecedented support measures to help businesses and workers through this time. The WMCA is working with representative organisations to make sure that this support is getting through to businesses and workers, and is working on plans to accelerate the economic recovery after the COVID-19 outbreak. The purpose of this activity is: ·         Monitor the latest economic situation for businesses in the West Midlands ·         Ensure Government support is reaching West Midlands businesses and workers ·         Lobbying Government to secure further support for West Midlands businesses and workers ·         Prepare for the economic recovery following the COVID-19 outbreak ·         Connecting West Midlands businesses with the frontline public sector organisations e.g. the NHS, who may need support. The structures leading this work in the West Midlands are: ·         Regular Economic Contingency Group meetings (WMCA, Councils, TUC, LEPs, Chambers of Commerce, West Midlands Growth Company, Bank of England, BEIS) Latest updates: ·         Set up West Midlands COVID-19 Business Support website, which sets out the support available to businesses and key contacts in the West Midlands [WMCA, 25 March 2020] ·         Lobbied for further support for self-employed workers, in the run up to the Chancellor’s announcement of further measures [WMCA, 24 March 2020; GOV.UK, 26 March 2020] ·         Promoted Government request for engineering support for ventilator manufacturing to West Midlands firms [GOV.UK, 16 March 2020], with Meggitt, the aerospace company based in Coventry, forming part of the VentilatorChallengeUK consortium [Meggitt, 30 March 2020] ·         Organising a series of sector-based business roundtables to understand the impact of COVID-19 on different sectors and how well current support plans are working ·         Working with banks (Lloyds, NatWest, HSBC UK and Barclays) in the region to ensure that businesses have sufficient liquidity.

Running the Transport Network Context: Due to the Government’s guidance limiting people’s movement, Transport for West Midlands has been working with operators to reduce the number of services to the appropriate level to be sufficient for key workers. The purpose of this activity is: ·         Run a limited service to allow key workers to access work and residents to be able to access essential shopping and healthcare ·         Protect the health and safety of all those working on the transport network ·         Ensure that operators are able to able to reinstate full transport services when the lockdown is finished. The structures leading this work in the West Midlands are: ·         TfWM ·         Bus Alliance (bus operators across the West Midlands) ·         West Midlands Rail Executive (councils and rail operators in the West Midlands) Latest updates: ·         Train, Metro and rail networks are operating reduced services because of the updated Government COVID-19 guidance [West Midlands Network, 30 March 2020] ·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020] ·         Public are urged not to travel in the West Midlands unless absolutely necessary  [TfWM, 23 March 2020] ·         Train franchise agreements are suspended and emergency measures are implemented where train companies operate services for a management fee [GOV.UK, 23 March 2020] ·         Transport construction projects controlled by TfWM, including Midland Metro Alliance works are temporarily paused [MMA, 23 March 2020] ·         Peak time travel restrictions are lifted for older passengers to be able to access dedicated supermarket opening hours [TfWM, 18 March 2020] ·         Cleaning services are strengthened on bus, train and metro services across the West Midlands. [TfWM, 18 March 2020]

 

Supporting All Our Communities Context: During this challenging time for the region, all communities need to come together to support people, particularly those who are vulnerable. WMCA and councils are working together to ensure that community efforts can contribute to the overall response to the COVID-19 outbreak effectively. The purpose of this activity is: ·         Work with faith and community organisations to co-ordinate support for those who need it ·         Support vulnerable communities in the West Midlands like those with mental health issues, disabilities or the homeless ·         The structures leading this work in the West Midlands are: ·         Faith leaders who have previously been engaged by WMCA, for example at the Mayor and Faith Conference ·         WMCA and Mayor’s Office working closely with local authorities Latest updates: ·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020] ·         Making a listing of online learning courses available for people who are furloughed or working from home in the West Midlands [WMCA, 27 March 2020] ·         Hosted a webinar meeting of faith leaders to discuss community support offered by faith groups, encourage congregations to worship safely from home, and tackling hate crime ·         Launched a new call for donations to the Change Into Action alternative giving scheme to help the homeless in the West Midlands [WMCA, 25 March 2020]

Communicating with the Public Context: During the COVID-19 outbreak, it is critical that the public understand the medical guidance and act accordingly to tackle the virus. Due to restrictions on contact, public services will also have to change, and these changes need communicating to the public. Furthermore, this will be a worrying time for residents, and there is a need to reassure and comfort people, and to celebrate positive stories of people supporting one another through the crisis. The purpose of this activity is: ·         Ensure people in the West Midlands understand the Government’s guidance ·         Provide clear regional guidance on changes to public services, such as new transport timetables or skills provision ·         Explain what is being done in the West Midlands and reassure the public that there is a committed regional response to the crisis ·         Make the case for further Government support. The structures leading this work in the West Midlands are: ·         Regular Regional Press Briefing Sessions: These briefing sessions for the press are hosted by representatives from a range of public sector organisations in the region, including the Mayor, Public Health England, the NHS, West Midlands Police, the West Midlands Police and Crime Commissioner, Birmingham City Council, and the Local Resilience Forum ·         West Midlands Regional Communications Directors’ Calls: These calls allow Communications Directors from councils, WMCA and other public bodies to co-ordinate communications activities across the West Midlands. Latest updates: ·         Amplifying the Government’s official guidance on COVID-19 to people in the West Midlands through WMCA’s communications channels ·         Providing clear regional guidance on changes to public services, such as new transport timetables or skills provision ·         Explaining what is being done in the West Midlands and making the case for further Government support through the Mayor’s media appearances.

 

Adapting WMCA’s Own Operations Context: WMCA as an organisation has responsibilities for supporting economic growth in the West Midlands, including transport, housing, skills, and making sure everyone in the West Midlands benefits from that economic growth through work on areas like mental health and homelessness. During the COVID-19 outbreak, WMCA will adapt to support the immediate needs of the West Midlands, working closely with public sector partners, and will also ensure that essential WMCA activities continue. The purpose of this activity is: ·         Keep our staff and those of our suppliers safe and healthy during the COVID-19 outbreak ·         Reprioritise effort towards meeting the immediate needs for tackling the COVID-19 outbreak ·         Ensure essential WMCA operations continue. The structures leading this work in the West Midlands are: ·         WMCA Senior Leadership Team, led by Deborah Cadman, Chief Executive, WMCA ·         TfWM Leadership Team, led by Laura Shoaf, Managing Director, TfWM Latest updates: ·         Staff members have been instructed to work from home if they can, and only essential staff can work at the WMCA office at 16 Summer Lane in Birmingham ·         Supporting WMCA suppliers by shortening payment terms from ’30 days’ to ‘zero days’ and bolstering the team to ensure fast payments [WMCA] ·         Providing financial assurances to colleges and adult education providers in the West Midlands about future payments from WMCA. [WMCA, 24 March 2020]

 

Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020
Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

• rubbish should only be placed outside of your apartment door at a specific time for collection.
• that whoever is picking up the rubbish should be properly protected.
• that all rubbish must be double bagged.
• rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Coronavirus (COVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (COVID19)
Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

• Plumbing below sinks, dishwashers, washing machines and toilets
• Beneath kitchen units by removing the kick panels
• Seals around kitchen splashbacks and taps
• Checking the airing cupboard to view hot water cylinders / boilers and other connections
• Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to [email protected] to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Use of Garden
Date: 31/10/19
Details: Further to our circulars about items being left in the garden, we understand that there is still a basketball hoop and stand in place.  As no one has come forward about these items or removed them, then we have instructed contractors to remove and dispose of.

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Heading: Gardening Work
Date: 30/9/19
Details: We have chased up the gardening contractors as although the grass has been cut, the bushes are overgrown and the shrubs.  We have been advised that one of the senior grounds team will be attending this week to resolve the issue.

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Heading: Use of Garden
Date: 08/08/19
Details: We would like to remind all residents that the gardens are for communal use.  The area is to be cleaned and tidied after use.  No items or personal belongings are to be left in the gardens.  Please also note that unfortunately the use of washing lines is not permitted under the terms of the lease.  Please ensure that all lines are moved immediately.  Thanking you for your co-operation.

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Heading: Bin Area – User Guide
Date: 02/04/19
Details: In order to keep your bin area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –

• Ensure that all general rubbish is in properly sealed bin bags.
• Place all your rubbish in either a general waste bin or the appropriate recycling bin.

The bin men will not remove any rubbish that is not in a bin or recycling bin and will not empty any bin or recycling bin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin area, so please do not leave anything on the floor in the bin area.

• Do not overfill any bin when there are other bins with space in them.
• When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a bin or recycling bin.

With regard to the recycling bins: –

• Please make sure that you put the right recycling items in the right recycling bin. If a recycling bin is contaminated it will only be emptied if an additional decontamination charge is paid.
• If the recycling bins are full then you must put your recycling in to one of the general waste bins. Do not leave any recycling items on the floor as they will not be taken away.

Finally: –

• If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to my.sandwell.gov.uk and follow the link for Book a Bulky Collection.

Thank you for your co-operation in this matter.

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Heading: Fencing Panels
Date: 14/02/18
Details: You will have noted that new fence panels have now been erected. 

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Heading: Fencing
Date: 02/02/18
Details: A contractor has attended to assess the fencing and will be looking to erect new fencing panels by the end of week commencing 5th February 2018. 

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Heading: Pedestrian gate repair
Date: 15/11/17
Details: CS Electrical have replaced the digital lock on the pedestrian gate next to 127, which looked as though it had been forced, damaging the lock and preventing closure. 

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