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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday, weekends and bank holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00-5.30pm Monday-Thursday and 5.00pm Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Sandwell Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Your Handbook
Click to download the Ashtree Grange Handbook
Refuse & Recycling
 Your refuse and recycling is collected by Sandwell Council.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Sandwell Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
There is no fob entry system at this development. 
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
There is no communal fire alarm system at this development.
Fees and Charges
Please click here to View our Fees and Charges


Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.



Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.


Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.


Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.


Heading: Use of Garden
Date: 31/10/19

Details: Further to our circulars about items being left in the garden, we understand that there is still a basketball hoop and stand in place.  As no one has come forward about these items or removed them, then we have instructed contractors to remove and dispose of.


Heading: Gardening Work
Date: 30/9/19

Details: We have chased up the gardening contractors as although the grass has been cut, the bushes are overgrown and the shrubs.  We have been advised that one of the senior grounds team will be attending this week to resolve the issue.


Heading: Use of Garden
Date: 08/08/19

Details: We would like to remind all residents that the gardens are for communal use.  The area is to be cleaned and tidied after use.  No items or personal belongings are to be left in the gardens.  Please also note that unfortunately the use of washing lines is not permitted under the terms of the lease.  Please ensure that all lines are moved immediately.  Thanking you for your co-operation.


Heading: Bin Area – User Guide
Date: 02/04/19

Details: In order to keep your bin area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –

  • Ensure that all general rubbish is in properly sealed bin bags.
  • Place all your rubbish in either a general waste bin or the appropriate recycling bin.

The bin men will not remove any rubbish that is not in a bin or recycling bin and will not empty any bin or recycling bin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin area, so please do not leave anything on the floor in the bin area.

  • Do not overfill any bin when there are other bins with space in them.
  • When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a bin or recycling bin.

With regard to the recycling bins: –

  • Please make sure that you put the right recycling items in the right recycling bin. If a recycling bin is contaminated it will only be emptied if an additional decontamination charge is paid.
  • If the recycling bins are full then you must put your recycling in to one of the general waste bins. Do not leave any recycling items on the floor as they will not be taken away.

Finally: –

  • If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to and follow the link for Book a Bulky Collection.

Thank you for your co-operation in this matter.


Heading: Fencing Panels
Details: You will have noted that new fence panels have now been erected. 


Heading: Fencing
Details: A contractor has attended to assess the fencing and will be looking to erect new fencing panels by the end of week commencing 5th February 2018. 


Heading: Pedestrian gate repair
Details: CS Electrical have replaced the digital lock on the pedestrian gate next to 127, which looked as though it had been forced, damaging the lock and preventing closure.