IMPORTANT DEVELOPMENT ALERTS!

PLEASE SEE CORONAVIRUS UPDATES IN THE NOTICE BOARD BELOW AND USE THE DESIGNATED CORONAVIRUS TAB TO ACCESS USEFUL WEBSITE LINKS

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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week.
Your Handbook
Click to download the House of York Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00. Replacement block keys are £10.00 each
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
There are no communal grounds at this development.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Recycling Bins
Date: 01/07/2020

Details: We have contacted the Council to advise that the recycling bins have not been emptied.  We have asked that they attend to asap.

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Heading: West Midlands COVID-19 Update
Date: 15/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020

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Heading: West Midlands COVID-19 Update
Date: 05/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 05.06.2020

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Heading: Recycling Bins
Date: 01/06/2020

Details: We have been onto the Council about the recycling bins advising that they are overflowing and asking them to attend asap.

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Heading: West Midlands COVID-19 Update
Date: 29/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020

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Heading: West Midlands COVID-19 Police Update
Date: 28/05/2020

Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020

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Heading: Works Following Electrical Fault
Date: 28/05/2020

Details: Contractors for Western Power have advised that reinstatement works, in follow up to the electrical fault, will be completed by the afternoon of Tuesday 2nd June 2020.

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Heading: Car Parking
Date: 21/05/2020

Details: A further reminder that owners are only permitted to park one vehicle within their designated parking space.  The lease does not permit you to park in the courtyard itself or use another owner’s parking space without their authority.  Charges will be incurred by those that breach the terms and conditions of their lease.

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Heading: Electrical Fault over the weekend
Date: 18/05/2020

Details: Update from Western Power – all supplies are now restored.   Following an underground cable fault and excavations, this will be put back as they were as soon as possible, however, that is usually a week or so after the repairs are made as too much weight on the repairs can cause it to rupture all over again.  Our apologies for any inconvenience caused.

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Heading: West Midlands COVID-19 Update
Date: 15/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

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Heading: West Midlands COVID-19 Police Update
Date: 15/05/2020

Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

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Heading: West Midlands COVID-19 Update
Date: 07/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

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Heading: West Midlands COVID-19 Update
Date: 05/05/2020

Details: Please see West Midlands update we have received Covid update – 01.05.2020

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Heading: Communal Heating
Date: 28/04/2020

Details: To confirm that the communal heaters will be switched off this Friday 1st May 2020.

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Heading: West Midlands COVID-19 Update
Date: 27/04/2020

Details: Please see West Midlands update we have received Covid update – 24.04.2020

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Heading: Car Park Gates
Date: 20/04/2020

Details: We have instructed contractors to attend to grease the gates which are squeaking.

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Heading: Recycling Bins
Date: 20/04/2020

Details: We have chased up the Council as we understand that recycling bins were not emptied again.

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Heading: West Midlands COVID-19 Update
Date: 20/04/2020

Details: Please see West Midlands update we have received Covid update

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Heading: West Midlands COVID-19 Update
Date: 01/04/2020

Details: Please see West Midlands update we have received:-

West Midlands COVID-19 Update

Latest updates as at: Monday 30 March 2020, 20:00

Purpose of this briefing

This is a regularly updated briefing which aims to give regional stakeholders:

·         An overview of the spread of COVID-19 in the urban West Midlands (Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton)

·         A single view of the actions of the West Midlands Combined Authority (WMCA), Transport for West Midlands (TfWM) and the Mayor of the West Midlands in response to COVID-19

·         A guide on where to find detailed regional information to support the existing national Government guidance

Latest Headlines

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands the biggest regional hotspot for COVID-19 after London.

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies [BBC News, 27 March 2020]·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

 

Key messages to the public

Stay at home

You must stay at home, only leaving for the following very limited purposes: 

·         Shopping for basic necessities, as infrequently as possible

·         One form of exercise a day – for example, a run, walk or cycle – alone or with members of your immediate household

·         Any medical need, to provide care or to help a vulnerable person

·         Travelling to and from work, but only where this absolutely cannot be done from home.

Protect the NHS

You must stay at home to protect the NHS

·         The NHS only has a limited number of doctors, nurses and specialist equipment

·         We are working around the clock to increase NHS capacity

·         The more people who get sick, the harder it is for the NHS to cope

·         We must slow the spread of the disease so that fewer people are sick at any one time.

Save lives

You must stay at home to protect the NHS and save lives. The police will have the powers to enforce the following restrictions:  

·         Dispersing gatherings of more than two people in public, excluding people you live with

·         Issuing fines to anyone who does not comply with these rules

·         Closing shops that are not essential, as well as playgrounds and places of worship.

Message from Andy Street, Mayor of the West Midlands

“We’re in the midst of an immensely challenging time for everyone in the West Midlands, and we’re all rightly worried about our family members, friends and neighbours. The West Midlands response has been phenomenal. There are plenty of tough weeks ahead, but I know we are well placed to get through this. Thank you to everyone for showing such resolve and responsibility. Please follow the Government advice, stay at home, protect our NHS, and save lives.”

 

Further information

·         View details of WMCA COVID-19 support and guidance

·         Latest WMCA Communications updates

·         Full guidance on staying at home

·         Find the most up to date medical advice

Latest COVID-19 Public Health England and NHS update

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands to biggest regional hotspot for COVID-19 after London

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies. [BBC News, 27 March 2020]Confirmed Cases

Local Authority                                       Sat 28/3               Sun 29/3         Mon 30/3

Birmingham                                            428                       513                 578

Coventry                                                 54                         79                   101

Dudley                                                    83                         122                 136

Sandwell                                                116                        138                 144

Solihull                                                   54                          74                   87

Walsall                                                   108                       125                 151

Wolverhampton                                      116                       153                 175

Totals                                                      959                      1,204               1,372

Correct as at 17:00, 30 March 2020

 

 

   

Further information

·         Latest PHE / NHS data on COVID-19 cases in the West Midlands

 

WMCA’s response to COVID-19

WMCA has been focused on the following six areas of activity in response to COVID-19, working closely with our seven constituent councils, and focusing on the areas where the Combined Authority can add to what is being done by Government and other public bodies:

·         Strategic Co-ordination across the Public Sector: Working together across the public sector to ensure that the response to COVID-19 is joined up and effective as possible

·         Protecting the Regional Economy: Working with businesses and representative organisations to make sure that support is provided to businesses and workers to ensure the West Midlands economy can recover as swiftly as possible following the COVID-19 outbreak

·         Running the Transport Network: Reducing services because of the guidance limiting travel in the region, but running sufficient services on train, Metro and bus networks to allow key workers to get to their work in a safe manner

·         Supporting All Our Communities: Ensuring all communities of the West Midlands are looked after during the COVID-19 outbreak, including all faith and ethnic minority groups and other vulnerable groups such as the homeless, those with mental health issues or disabilities and older people

·         Communicating with the Public: Giving clear guidance to people in the West Midlands about what they are expected to do during the COVID-19 outbreak

·         Adapting the WMCA’s Own Operations: Ensuring our staff are safe and healthy, while continuing the activities of WMCA.

Strategic Co-ordination across the Public Sector

Context: The response to COVID-19 will require the joined-up working between different public sector organisations to tackle the outbreak and the impact on public services and the regional economy. WMCA is well-positioned to work closely with public sector bodies given its existing collaborative working relationships, particularly with councils and with those agencies involved in transport, housing, skills, employment, policing and health.

The purpose of this activity is:

·         Work closely with other public sector organisations

·         Support regional resilience planning and resourcing

The structures leading this work in the West Midlands are:

·         Regional Strategic Co-ordinating Group: (Senior leaders from West Midlands Police, Councils, NHS, PHE, WMCA) reporting to COBR in London

·         Regular Mayor and Council Leaders Conference Calls (Mayor, Council Leaders, Respective Chief Executives, briefed by other agency leaders e.g. Chief Constable of West Midlands Police)

·         Calls between the Mayor and leaders from the NHS, Public Health England, Police and other public bodies.

 

Protecting the Regional Economy

Context: The public health measures, which have been implemented to slow the spread of COVID-19, are having a huge impact on the West Midlands economy. Government has put in place unprecedented support measures to help businesses and workers through this time. The WMCA is working with representative organisations to make sure that this support is getting through to businesses and workers, and is working on plans to accelerate the economic recovery after the COVID-19 outbreak.

The purpose of this activity is:

·         Monitor the latest economic situation for businesses in the West Midlands

·         Ensure Government support is reaching West Midlands businesses and workers

·         Lobbying Government to secure further support for West Midlands businesses and workers

·         Prepare for the economic recovery following the COVID-19 outbreak

·         Connecting West Midlands businesses with the frontline public sector organisations e.g. the NHS, who may need support.

The structures leading this work in the West Midlands are:

·         Regular Economic Contingency Group meetings (WMCA, Councils, TUC, LEPs, Chambers of Commerce, West Midlands Growth Company, Bank of England, BEIS)

Latest updates:

·         Set up West Midlands COVID-19 Business Support website, which sets out the support available to businesses and key contacts in the West Midlands [WMCA, 25 March 2020]·         Lobbied for further support for self-employed workers, in the run up to the Chancellor’s announcement of further measures [WMCA, 24 March 2020; GOV.UK, 26 March 2020]·         Promoted Government request for engineering support for ventilator manufacturing to West Midlands firms [GOV.UK, 16 March 2020], with Meggitt, the aerospace company based in Coventry, forming part of the VentilatorChallengeUK consortium [Meggitt, 30 March 2020]·         Organising a series of sector-based business roundtables to understand the impact of COVID-19 on different sectors and how well current support plans are working

·         Working with banks (Lloyds, NatWest, HSBC UK and Barclays) in the region to ensure that businesses have sufficient liquidity.

Running the Transport Network

Context: Due to the Government’s guidance limiting people’s movement, Transport for West Midlands has been working with operators to reduce the number of services to the appropriate level to be sufficient for key workers.

The purpose of this activity is:

·         Run a limited service to allow key workers to access work and residents to be able to access essential shopping and healthcare

·         Protect the health and safety of all those working on the transport network

·         Ensure that operators are able to able to reinstate full transport services when the lockdown is finished.

The structures leading this work in the West Midlands are:

·         TfWM

·         Bus Alliance (bus operators across the West Midlands)

·         West Midlands Rail Executive (councils and rail operators in the West Midlands)

Latest updates:

·         Train, Metro and rail networks are operating reduced services because of the updated Government COVID-19 guidance [West Midlands Network, 30 March 2020]·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]·         Public are urged not to travel in the West Midlands unless absolutely necessary  [TfWM, 23 March 2020]·         Train franchise agreements are suspended and emergency measures are implemented where train companies operate services for a management fee [GOV.UK, 23 March 2020]·         Transport construction projects controlled by TfWM, including Midland Metro Alliance works are temporarily paused [MMA, 23 March 2020]·         Peak time travel restrictions are lifted for older passengers to be able to access dedicated supermarket opening hours [TfWM, 18 March 2020]·         Cleaning services are strengthened on bus, train and metro services across the West Midlands. [TfWM, 18 March 2020]

 

Supporting All Our Communities

Context: During this challenging time for the region, all communities need to come together to support people, particularly those who are vulnerable. WMCA and councils are working together to ensure that community efforts can contribute to the overall response to the COVID-19 outbreak effectively.

The purpose of this activity is:

·         Work with faith and community organisations to co-ordinate support for those who need it

·         Support vulnerable communities in the West Midlands like those with mental health issues, disabilities or the homeless

·         The structures leading this work in the West Midlands are:

·         Faith leaders who have previously been engaged by WMCA, for example at the Mayor and Faith Conference

·         WMCA and Mayor’s Office working closely with local authorities

Latest updates:

·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]·         Making a listing of online learning courses available for people who are furloughed or working from home in the West Midlands [WMCA, 27 March 2020]·         Hosted a webinar meeting of faith leaders to discuss community support offered by faith groups, encourage congregations to worship safely from home, and tackling hate crime

·         Launched a new call for donations to the Change Into Action alternative giving scheme to help the homeless in the West Midlands [WMCA, 25 March 2020]

Communicating with the Public

Context: During the COVID-19 outbreak, it is critical that the public understand the medical guidance and act accordingly to tackle the virus. Due to restrictions on contact, public services will also have to change, and these changes need communicating to the public. Furthermore, this will be a worrying time for residents, and there is a need to reassure and comfort people, and to celebrate positive stories of people supporting one another through the crisis.

The purpose of this activity is:

·         Ensure people in the West Midlands understand the Government’s guidance

·         Provide clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explain what is being done in the West Midlands and reassure the public that there is a committed regional response to the crisis

·         Make the case for further Government support.

The structures leading this work in the West Midlands are:

·         Regular Regional Press Briefing Sessions: These briefing sessions for the press are hosted by representatives from a range of public sector organisations in the region, including the Mayor, Public Health England, the NHS, West Midlands Police, the West Midlands Police and Crime Commissioner, Birmingham City Council, and the Local Resilience Forum

·         West Midlands Regional Communications Directors’ Calls: These calls allow Communications Directors from councils, WMCA and other public bodies to co-ordinate communications activities across the West Midlands.

Latest updates:

·         Amplifying the Government’s official guidance on COVID-19 to people in the West Midlands through WMCA’s communications channels

·         Providing clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explaining what is being done in the West Midlands and making the case for further Government support through the Mayor’s media appearances.

 

Adapting WMCA’s Own Operations

Context: WMCA as an organisation has responsibilities for supporting economic growth in the West Midlands, including transport, housing, skills, and making sure everyone in the West Midlands benefits from that economic growth through work on areas like mental health and homelessness. During the COVID-19 outbreak, WMCA will adapt to support the immediate needs of the West Midlands, working closely with public sector partners, and will also ensure that essential WMCA activities continue.

The purpose of this activity is:

·         Keep our staff and those of our suppliers safe and healthy during the COVID-19 outbreak

·         Reprioritise effort towards meeting the immediate needs for tackling the COVID-19 outbreak

·         Ensure essential WMCA operations continue.

The structures leading this work in the West Midlands are:

·         WMCA Senior Leadership Team, led by Deborah Cadman, Chief Executive, WMCA

·         TfWM Leadership Team, led by Laura Shoaf, Managing Director, TfWM

Latest updates:

·         Staff members have been instructed to work from home if they can, and only essential staff can work at the WMCA office at 16 Summer Lane in Birmingham

·         Supporting WMCA suppliers by shortening payment terms from ’30 days’ to ‘zero days’ and bolstering the team to ensure fast payments [WMCA]·         Providing financial assurances to colleges and adult education providers in the West Midlands about future payments from WMCA. [WMCA, 24 March 2020]

 

 

Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Car Parking
Date: 25/03/2020
Details: A reminder again that residents must park within their allocated parking space.  Reports in advising that some residents are parking across adjacent spaces making it difficult for other residents to park up correctly within their own parking spaces.  Damage may be caused to vehicles parked next to each other when there is no space to open doors or safely manoeuvre when parking.  In particular residents with spaces O and P can please ensure you park correctly and move your cars now if not correctly parked up thank you.  There is a black Jaguar that is using 2 spaces.  A resident has already advised that his vehicle has been damaged.  Breach of lease charges will be incurred by those that are not adhering to the terms & conditions of the lease.

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Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Car Parking
Date: 23/03/2020

Details: A reminder to all residents yet again that you are to only park your cars within your permitted parking space.  Your visitors must not park in other residents’ spaces and will need to park off site if your space is not available to use at the time of their visit.  CARS MUST ONLY BE PARKED WITHIN YOUR ALLOCATED PARKING BAY AND NOT ON THE GRASS VERGES.  Failure to comply.with the conditions of your lease will result in charges being incurred

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Heading: Dumping of Rubbish in Bin Store
Date: 23/03/2020

Details: A reminder to all residents that you are to put your waste in the relevant bins provided.  You must not leave items outside of the bins as the bin men WILL NOT TAKE.  You need to organise direct with the Council regarding the collection of large items or bulky items.  We have had to instruct cleaning contractors to come and remove the items that have just been dumped by someone (pieces of wood, ironing board, broken down cabinets). 

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Heading: Recycling Bins
Date: 20/03/2020

Details: We have been chasing up the Council with regards to the recycling bins which have not been emptied.  A reminder to all residents that when the recycling bins are overflowing, please place your recycling waste in the general bins provided as advised by the Council.  Please do not dump any waste outside of the bins as when collection is made, the bin men will not take and if access to the bins is blocked by rubbish the bin men will not collect the bins – thank you.

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Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Recycling Bins
Date: 16/03/2020
Details:
We have received a report that unfortunately the recycling bins were not collected on Friday.  We have contacted the Council asking them to chase up the relevant team to address.

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Heading: Silver Mondeo Registration No: EJ60 CNC
Date: 10/03/2020
Details:
Can the owner of the Silver Mondeo registration number: EJ60 CNC contact Compass Block Management immediately on 0121 236 5757 – option 2 or if you know who the owner is please contact us urgently thank you.

 

Heading: Black Fiat Registration No: LV58 UOL
Date: 09/03/2020
Details:
Can the owner of the Black Fiat registration number: LV58 UOL contact Compass Block Management immediately on 0121 236 5757 – option 2 or if you know who the owner is please contact us urgently thank you.

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Heading: Trade Button for 22 – 27 House of York
Date: 28/02/2020
Details:
The cleaning contractors have reported that the button for the main door to Apartments 22 – 27 House of York is not working again.  We know that the contractors previously stripped down the panel and the button then worked.  We have asked them to attend and provide recommendations to avoid these regular breakdowns / liaise with the system providers.

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Heading: Gates
Date: 27/02/2020
Details:
There has been a problem overnight with the entry car park gate refusing to open.  Contractors, CS, are on site and have advised that it will be best to leave the gate open rather than risk it breaking down again and the new motor will be fitted tomorrow.

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Heading: Road Update
Date: 19/02/2020
Details: 
Access to Charlotte Street from Summer Row Is now closed until 31st March 2020 for road works.  Please watch out for people driving the wrong way up Charlotte Street instead of using George Street and Holland Street.

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Heading: Car Parking Gates
Date: 13/02/2020
Details:
The entrance gate to House of York is unfortunately not working. We have been on to the contractors who will attend.  The exit gate is fully operational.

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Heading: Ceiling Light
Date: 04/02/2020
Details:
The ceiling light closest to the door in the communal entrance to Apts 7-11 is not coming on.  This has been reported to the electrician to attend to at his next visit.

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Heading: Car Parking Gates
Date: 04/02/2020
Details:
Contractors have been instructed as the gates are being temperamental again with the left leaf sometimes staying ajar.

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Heading: Car Parking Space Allocation
Date: 23/01/2020
Details:
As you will be aware, every apartment at House of York is allocated a car parking space.  There is, however, some uncertainty as to which spaces are allocated to which apartments.  A form is being posted out to all leaseholders to clarify the car parking space allocations if you could kindly complete and return thank you.

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Heading: Annual General Meeting
Date: 23/01/2020
Details:
A reminder that the Annual General Meeting for all leaseholders will take place on Tuesday 28th January 2020.  The details are as follows:-

Time: 7.00pm – 9.00pm

Venue: UCB, McIntyre House, 2 Holland Street, Birmingham, B3 1PW

Notices, agenda and attendance/proxy form are being sent out in the post.

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Heading: Car Park Gates
Date: 23/01/2020
Details:
Contractors have been instructed to check the left-hand gate as you enter which you have reported as intermittently not shutting properly.

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Heading: Trade Button for 22 – 27 House of York
Date: 13/01/2020
Details:
We have been advised by the contractors that the trade button is fully operational.  It does shut off though at 1.30pm daily.

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Heading: Trade Button for 22 – 27 House of York
Date: 13/01/2020
Details:
We have been made aware that unfortunately the trade button is not working again for Apartments 22 – 27 House of York.  We have instructed contractors to attend as soon as possible given the problems this causes for postal deliveries.

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Heading: Car Parking
Date: 13/01/2020
Details: A further reminder that residents are only permitted to park one car in the allocated parking space for the property (as per the lease). 

Residents with more than one car must make separate arrangements outside of the development to park their second car.  If you have visitors or guests and your space is not available at the time, please ask your visitors or guests to park outside of the development and not use another resident’s parking space.  Thank you.

A reminder also that under no circumstances should the car parking spaces be sublet.

Failure to comply with the above, will result in breach of lease charges being incurred.

Thanking you for your co-operation.

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Heading: Gym Equipment in Hallway
Date: 07/01/2020
Details: Further to our notification on 18th October 2019 and circulars, we note that the gym equipment located in the hallway for Apartments 22 – 27 has not been removed and no one has come forward about the equipment.  As such, we have instructed contractors to remove and dispose of.

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Heading: Disposal of Bulky Items
Date: 06/01/2020
Details:
A reminder that large and bulky items are NOT to be dumped in the bin store under any circumstances.  Residents are responsible for organising large and bulky item collections direct with Birmingham City Council.  Anyone found to be dumping items in the bin store or anywhere on the grounds at House of York will incur breach of lease charges PLUS removal costs.  Thanking you for your urgent co-operation.

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Heading: Trade Button for 22 – 27 House of York
Date: 09/12/19
Details:
Contractors have been instructed as unfortunately the trade button is not working for 22 – 27 House of York.  We have asked them to attend as soon as possible given the problems this causes for postal deliveries.

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Heading: Radiators
Date: 09/12/19
Details:
The heaters at house of York have been installed and instructions left for the timings in the meter cupboard.  The contractor advises that at the moment they are set on a program that he believes will suit.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Radiators
Date: 26/11/19
Details:
The contractor has been instructed to go ahead and repair the faulty radiator in the one block and install a new radiator in the block that does not currently have one.

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Heading: Trade Button
Date: 26/11/19
Details:
Following reports of an issue with the trade button covering 17 – 21 House of York, contractors have been in attendance.  The whole panel is faulty and we are advised that unfortunately the parts are difficult to source.  We have spoken with the contractors again this morning and they will look to do what they can for a temporary fix.  

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Heading: Anti Climb Paint Signs
Date: 25/11/19
Details:
Contractors have confirmed that the signs are now in place in relation to the anti climb paint.

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Heading: Anti Climb Paint
Date: 15/11/19
Details:
Anti climb paint has been applied to the top of the brick wall at House of York.  The contractors are currently waiting for the signs to arrive so that these may be displayed.

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Heading: Car Parking
Date: 15/11/19
Details:
Residents are only to park within their allocated parking space (as per their Lease).  For landlords with tenants in situ, please ensure that your tenants are made aware of the space number and location.  Failure to park correctly will incur breach of lease charges and further legal action being taken. 

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Heading: Fire Alarm System
Date: 07/11/19
Details: The fire alarm system is being serviced on Saturday 9th November 2019 by GC Fire Protection.

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Heading: Car Parking
Date: 21/10/19
Details: Further to the issues with car parking at House of York, a reminder that vehicles must only be parked in the designated parking spaces as allocated to your apartment.  Vehicles must not be parked on the grass, gravel areas or areas where no spaces are designated thank you.

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Heading: Gym Equipment in Hallway
Date: 18/10/19
Details: Apartments 22 – 27 House of York – if the gym equipment that has been left in the hallway under the stairs is yours, please would you remove immediately.  Anything found there after Thursday 31st October 2019 is liable to be removed and dumped without further notice.  If you have any queries, please contact Jeremy Chick (jeremy@compass-bm.com).  Thank you.  

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Heading: Push to Exit Button
Date: 16/10/19
Details: Contractors have been booked to attend to the Push to Exit Button which has been damaged again.

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Heading: White Vauxhall Van
Date: 16/10/19
Details: Can we ask the owner of the following vehicles to make contact with us as a matter of urgency please:-

  • White Vauxhall Van registration number: LN66 XY

Please call us on 0121 236 5757 – option 2

Thank you.

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Heading: White Vauxhall Van
Date: 02/10/19
Details: Can we ask the owners of the following vehicles to make contact with us as a matter of urgency please:-

  • White Vauxhall Van registration number: LN66 XYJ
  • White VW Coupe registration number: RF13 CKO

Please call us on 0121 236 5757 – option 2

Thank you.

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Heading: Scaffolding
Date: 08/10/19
Details: The scaffolding could not be removed this past weekend owing to illegal parking in the suspended Charlotte Street parking bays in front of the building.  We are now advised that it will now be dismantled during the course of this week with the base sections being removed on Sunday.

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Heading: White Vauxhall Van
Date: 02/10/19
Details: Can the owner of the white vauxhall van registration number LN66 XYJ please contact us urgently on 0121 236 5757 – option 2 or if anyone is aware who the owner is then please call us thank you.

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Heading: Scaffolding
Date: 30/09/19
Details: The scaffolding did not come down on Sunday owing to weather conditions and will instead be removed this weekend.

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Heading: Scaffolding
Date: 27/09/19
Details: The scaffolding to the Charlotte Road frontage will be coming down this weekend.

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Heading: Recycling Bins
Date: 13/09/19
Details: The Council have now attended to empty the bins.  We have been chasing the Council for the replacement lid to one of the bins – they have apologised for this and confirm they are looking to address this Saturday.

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Heading: External Redecoration – Snagging of Works
Date: 12/09/19
Details: The decorating contractor will be looking to shortly carry out final snagging works of the external redecoration that has so far been taken place within the Courtyard at House of York.  Circulars have been sent out to all property owners.  If there is any element of the redecoration that you are unhappy with or feel needs attention, please can you make sure that you inform us as soon as possible by sending an email to jeremy@compass-bm.com.  For tenants in situ if you notice anything please relay immediately to your landlord so that they can report to us thank you.

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Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

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Heading: External Painting
Date: 04/09/19
Details:
 We can confirm that Whittle Programmed Painting are due to carry out the external painting of the front elevation of House of York.  Painting works are scheduled to commence on Wednesday 4th or Thursday 5th September 2019 when access scaffolding is complete.  For those properties who form part of the front elevation, could you please liaise with their foreman if you have not already done so – John on 07790 426404 to arrange for opening of apartment windows and doors.  Thank you.

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Heading: Recommencement of External Redecoration
Date: 29/08/19
Details:
 Please be advised that contractors will be commencing the erection of scaffolding to the Charlotte Street frontage by the end of this week with a view starting external painting works on Wednesday or Thursday next week.

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Heading: Exit Gate Push Button
Date: 01/08/19
Details:
Contractors have been booked out to attend to the exit gate push button housing which is damaged.

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Heading: Important Information
Date: 10/07/19
Details:

Keypad Code Change

A reminder that on Monday 15th July 2019 (am) the keypad code will be changing.  Circulars have been sent out and reminders will be sent out today.

Car Parking

A note to remind all residents that they are to park only within their allocated parking space (as per their Lease).  For landlords with tenants in situ, please ensure that your tenants are made aware of the space number and location.  Failure to park correctly will incur breach of lease charges.

Bins

New lids have been ordered for the bins.

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Heading: Recycling Bins
Date: 04/07/19
Details:
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.

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Heading: Change in keypad entrance code
Date: 03/07/19
Details: Please note that contractors, CS Electrical Plumbing & Building Services Ltd, will be on site on Monday 15th July 2019 (am) to change the keypad code.  Circulars are being sent out to all owners and occupants of their apartments (if tenants in situ).  To maintain the security of House of York, please do not give out this code to third parties.  This code is only to be used by leaseholders and tenants.  Thanking you for your co-operation.

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Heading: Exit Gate
Date: 13/06/19
Details: Contractors have been booked to attend to the exit gate from the car park which is reportedly as being permanently open.  

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Heading: Issues with Aerial / TV Signal
Date: 12/06/19
Details: Engineers were been back on site yesterday and carried out remedial repairs following reports that some residents are
experiencing issues with the aerial / TV signal.  If you find that you are still experiencing issues with a disruption in your TV signal please immediately email jeremy@compass-bm.com or judy@compass-bm.com thank you.

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Heading: Use of Car Parking Spaces
Date:
04/06/19
Details: A reminder to all residents that you are only permitted to park within your allocated car parking space. Please note that commercial vehicles are not to be parked up at all in the car park. If we become aware of anyone who is not parking correctly or parking up commercial vehicle(s) then breach of lease charges will be incurred. Thanking you for your co-operation.
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Heading: Use of Balconies
Date:
04/06/19
Details: A reminder to all residents that washing is not to be hung up on or over the balconies at House of York. This contravenes the conditions of the lease. For property owners with tenants in situ, please ensure this is relayed to your tenants. Thank you.
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Heading: External Redecoration
Date: 23/05/19
Details:
Letters are being sent out to all leaseholders regarding the commencement of external redecoration works at House of York.  The provisional start date is 10th June 2019.  If leaseholders have any repairs that they need to carry out to their windows then these should now be undertaken.  It is possible that during the redecoration  we may be able to help you with any external access that you might require.  For leaseholders – please contact us by email at judy@compass-bm.com by 31st May 2019 with details if you think we may be of assistance with access.  Thank you.

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Heading: Apartments 17 – 21 House of York
Date: 19/02/19
Details: 
Further to our inspection, it has been noted that the front door is not closing and locking properly for Apartments 17 – 21, House of York, Birmingham.  Contractors have been in attendance and there is a fault with the front door lock.  Contractors are therefore fitting a new lock today.  They will leave the lock open whilst they ensure that Apartments 17 – 21 all receive 2 x brand new keys each. You will find these keys with your postboxes.  If you have tenants in situ, please make them aware. Thank you.

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Heading: Removal of items on site
Date:
08/02/19
Details:
The cleaning company have advised that they will be looking to attend tomorrow at 9.00am to remove the mattress, paladin lid, bedroom furniture and Christmas tree that have been dumped at the development. A reminder to all residents that they are responsible for organising the disposal of larger items and not just dumping the items on site. If the management company become aware of anyone dumping rubbish incorrectly then the property owner will incur a breach of lease charge. Thanking you for your co-operation. 


Heading: Car Parking
Date:
05/02/19
Details: 
We have received several reports that residents are not parking correctly at House of York.  Please note that you are only permitted to park one car only in your allocated parking space (as per your lease).  For owners with tenants in situ please ensure that your tenants are fully aware of the correct car parking space. Cars must not be parked in the courtyard area and only in the correct designated space.  Residents with more than one car must make separate arrangements outside of the development to park their second car. Under the terms of the lease, commercial vehicles are not to be parked at the development.  We have received reports that commercial vehicles are being parked up and this is not permitted.  Residents with commercial vehicles must make alternative arrangements for parking outside of the development.  If the management company becomes aware that a resident is parking incorrectly then the owners of the apartment in question may incur a breach of lease charge.

Thanking you for your co-operation.

 


Heading: Dumped Mattress and Bin Lid
Date:
30/01/19
Details: Contractors have been booked out to remove the dumped mattress and bin lid. A reminder to all residents that large items such as mattresses should not be dumped on site. It is down to the residents to ensure that large items are either removed by the residents themselves or by them booking out with the Council as a “bulky item” collection. Thank you for your co-operation. 


Heading: Annual General Meeting
Date:
09/01/19
Details: Notes are being posted out to all property owners to invite them to the Annual General Meeting of House of York Charlotte Street Management Company Limited. The meeting is to be held on Wednesday 23rd January 2019 – time: 7.00pm – 9.00pm. The venue is UCB, McIntyre House, 2 Holland Street, Birmingham, B3 1PW. A copy of the Agenda and Attendance/Proxy Form are also enclosed with the Notes sent out. Should you have any items you would like to add to the Agenda, please email them to jeremy@compass-bm.com no later than Monday 21st January 2019. Thank you. 


Heading: Recycling Bins
Date:
09/10/18
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 


Heading: Metal Angle on Car Park 
Date:
03/10/18
Details: Contractors have been in attendance to clean off the old adhesive from metal angle and re-attach. 

Heading: Car Parking 
Date:
21/05/18
Details: A reminder to all occupants that under the terms of your lease you are only permitted to park in your designated space and only one vehicle may be parked in that space. Thanking you for your co-operation. 


Heading: Insurance Certificates 
Date:
12/04/18
Details: New Insurance Certificates have been put up on the block notice boards. 


Heading: Lighting Repairs 
Date:
12/04/18
Details: The contractor has been booked out to attend to various lighting repairs which have been identified today. 


Heading: Intercom 
Date:
22/02/18
Details: The contractors have advised that they are struggling to get the required part to repair the intercom but are doing their best to source as quickly as possible. 


Heading: Current Maintenance Issues 
Date:
22/02/18
Details: The contractors are due to address the issue with one of the external handrails, slabs and a further coating of one of the internal handrails during w/c 26/02/18. 


Heading: Leaseholders AGM
Date:
22/11/17
Details: We hope to see many faces at the Leaseholders AGM on Thursday 23rd November. Please check your invitation for details.