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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week.
Your Handbook
Click to download the House of York Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
There are no communal grounds at this development.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Radiators
Date: 26/11/19
Details:
The contractor has been instructed to go ahead and repair the faulty radiator in the one block and install a new radiator in the block that does not currently have one.

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Heading: Trade Button
Date: 26/11/19
Details:
Following reports of an issue with the trade button covering 17 – 21 House of York, contractors have been in attendance.  The whole panel is faulty and we are advised that unfortunately the parts are difficult to source.  We have spoken with the contractors again this morning and they will look to do what they can for a temporary fix.  

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Heading: Anti Climb Paint Signs
Date: 25/11/19
Details:
Contractors have confirmed that the signs are now in place in relation to the anti climb paint.

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Heading: Anti Climb Paint
Date: 15/11/19
Details:
Anti climb paint has been applied to the top of the brick wall at House of York.  The contractors are currently waiting for the signs to arrive so that these may be displayed.

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Heading: Car Parking
Date: 15/11/19
Details:
Residents are only to park within their allocated parking space (as per their Lease).  For landlords with tenants in situ, please ensure that your tenants are made aware of the space number and location.  Failure to park correctly will incur breach of lease charges and further legal action being taken. 

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Heading: Fire Alarm System
Date: 07/11/19
Details: The fire alarm system is being serviced on Saturday 9th November 2019 by GC Fire Protection.

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Heading: Car Parking
Date: 21/10/19
Details: Further to the issues with car parking at House of York, a reminder that vehicles must only be parked in the designated parking spaces as allocated to your apartment.  Vehicles must not be parked on the grass, gravel areas or areas where no spaces are designated thank you.

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Heading: Gym Equipment in Hallway
Date: 18/10/19
Details: Apartments 22 – 27 House of York – if the gym equipment that has been left in the hallway under the stairs is yours, please would you remove immediately.  Anything found there after Thursday 31st October 2019 is liable to be removed and dumped without further notice.  If you have any queries, please contact Jeremy Chick (jeremy@compass-bm.com).  Thank you.  

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Heading: Push to Exit Button
Date: 16/10/19
Details: Contractors have been booked to attend to the Push to Exit Button which has been damaged again.

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Heading: White Vauxhall Van
Date: 16/10/19
Details: Can we ask the owner of the following vehicles to make contact with us as a matter of urgency please:-

  • White Vauxhall Van registration number: LN66 XY

Please call us on 0121 236 5757 – option 2

Thank you.

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Heading: White Vauxhall Van
Date: 02/10/19
Details: Can we ask the owners of the following vehicles to make contact with us as a matter of urgency please:-

  • White Vauxhall Van registration number: LN66 XYJ
  • White VW Coupe registration number: RF13 CKO

Please call us on 0121 236 5757 – option 2

Thank you.

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Heading: Scaffolding
Date: 08/10/19
Details: The scaffolding could not be removed this past weekend owing to illegal parking in the suspended Charlotte Street parking bays in front of the building.  We are now advised that it will now be dismantled during the course of this week with the base sections being removed on Sunday.

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Heading: White Vauxhall Van
Date: 02/10/19
Details: Can the owner of the white vauxhall van registration number LN66 XYJ please contact us urgently on 0121 236 5757 – option 2 or if anyone is aware who the owner is then please call us thank you.

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Heading: Scaffolding
Date: 30/09/19
Details: The scaffolding did not come down on Sunday owing to weather conditions and will instead be removed this weekend.

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Heading: Scaffolding
Date: 27/09/19
Details: The scaffolding to the Charlotte Road frontage will be coming down this weekend.

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Heading: Recycling Bins
Date: 13/09/19
Details: The Council have now attended to empty the bins.  We have been chasing the Council for the replacement lid to one of the bins – they have apologised for this and confirm they are looking to address this Saturday.

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Heading: External Redecoration – Snagging of Works
Date: 12/09/19
Details: The decorating contractor will be looking to shortly carry out final snagging works of the external redecoration that has so far been taken place within the Courtyard at House of York.  Circulars have been sent out to all property owners.  If there is any element of the redecoration that you are unhappy with or feel needs attention, please can you make sure that you inform us as soon as possible by sending an email to jeremy@compass-bm.com.  For tenants in situ if you notice anything please relay immediately to your landlord so that they can report to us thank you.

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Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

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Heading: External Painting
Date: 04/09/19
Details:
 We can confirm that Whittle Programmed Painting are due to carry out the external painting of the front elevation of House of York.  Painting works are scheduled to commence on Wednesday 4th or Thursday 5th September 2019 when access scaffolding is complete.  For those properties who form part of the front elevation, could you please liaise with their foreman if you have not already done so – John on 07790 426404 to arrange for opening of apartment windows and doors.  Thank you.

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Heading: Recommencement of External Redecoration
Date: 29/08/19
Details:
 Please be advised that contractors will be commencing the erection of scaffolding to the Charlotte Street frontage by the end of this week with a view starting external painting works on Wednesday or Thursday next week.

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Heading: Exit Gate Push Button
Date: 01/08/19
Details:
Contractors have been booked out to attend to the exit gate push button housing which is damaged.

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Heading: Important Information
Date: 10/07/19
Details:

Keypad Code Change

A reminder that on Monday 15th July 2019 (am) the keypad code will be changing.  Circulars have been sent out and reminders will be sent out today.

Car Parking

A note to remind all residents that they are to park only within their allocated parking space (as per their Lease).  For landlords with tenants in situ, please ensure that your tenants are made aware of the space number and location.  Failure to park correctly will incur breach of lease charges.

Bins

New lids have been ordered for the bins.

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Heading: Recycling Bins
Date: 04/07/19
Details:
We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.

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Heading: Change in keypad entrance code
Date: 03/07/19
Details: Please note that contractors, CS Electrical Plumbing & Building Services Ltd, will be on site on Monday 15th July 2019 (am) to change the keypad code.  Circulars are being sent out to all owners and occupants of their apartments (if tenants in situ).  To maintain the security of House of York, please do not give out this code to third parties.  This code is only to be used by leaseholders and tenants.  Thanking you for your co-operation.

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Heading: Exit Gate
Date: 13/06/19
Details: Contractors have been booked to attend to the exit gate from the car park which is reportedly as being permanently open.  

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Heading: Issues with Aerial / TV Signal
Date: 12/06/19
Details: Engineers were been back on site yesterday and carried out remedial repairs following reports that some residents are
experiencing issues with the aerial / TV signal.  If you find that you are still experiencing issues with a disruption in your TV signal please immediately email jeremy@compass-bm.com or judy@compass-bm.com thank you.

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Heading: Use of Car Parking Spaces
Date:
04/06/19
Details: A reminder to all residents that you are only permitted to park within your allocated car parking space. Please note that commercial vehicles are not to be parked up at all in the car park. If we become aware of anyone who is not parking correctly or parking up commercial vehicle(s) then breach of lease charges will be incurred. Thanking you for your co-operation.
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Heading: Use of Balconies
Date:
04/06/19
Details: A reminder to all residents that washing is not to be hung up on or over the balconies at House of York. This contravenes the conditions of the lease. For property owners with tenants in situ, please ensure this is relayed to your tenants. Thank you.
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Heading: External Redecoration
Date: 23/05/19
Details:
Letters are being sent out to all leaseholders regarding the commencement of external redecoration works at House of York.  The provisional start date is 10th June 2019.  If leaseholders have any repairs that they need to carry out to their windows then these should now be undertaken.  It is possible that during the redecoration  we may be able to help you with any external access that you might require.  For leaseholders – please contact us by email at judy@compass-bm.com by 31st May 2019 with details if you think we may be of assistance with access.  Thank you.

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Heading: Apartments 17 – 21 House of York
Date: 19/02/19
Details: 
Further to our inspection, it has been noted that the front door is not closing and locking properly for Apartments 17 – 21, House of York, Birmingham.  Contractors have been in attendance and there is a fault with the front door lock.  Contractors are therefore fitting a new lock today.  They will leave the lock open whilst they ensure that Apartments 17 – 21 all receive 2 x brand new keys each. You will find these keys with your postboxes.  If you have tenants in situ, please make them aware. Thank you.

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Heading: Removal of items on site
Date:
08/02/19
Details:
The cleaning company have advised that they will be looking to attend tomorrow at 9.00am to remove the mattress, paladin lid, bedroom furniture and Christmas tree that have been dumped at the development. A reminder to all residents that they are responsible for organising the disposal of larger items and not just dumping the items on site. If the management company become aware of anyone dumping rubbish incorrectly then the property owner will incur a breach of lease charge. Thanking you for your co-operation. 


Heading: Car Parking
Date:
05/02/19
Details: 
We have received several reports that residents are not parking correctly at House of York.  Please note that you are only permitted to park one car only in your allocated parking space (as per your lease).  For owners with tenants in situ please ensure that your tenants are fully aware of the correct car parking space. Cars must not be parked in the courtyard area and only in the correct designated space.  Residents with more than one car must make separate arrangements outside of the development to park their second car. Under the terms of the lease, commercial vehicles are not to be parked at the development.  We have received reports that commercial vehicles are being parked up and this is not permitted.  Residents with commercial vehicles must make alternative arrangements for parking outside of the development.  If the management company becomes aware that a resident is parking incorrectly then the owners of the apartment in question may incur a breach of lease charge.

Thanking you for your co-operation.

 


Heading: Dumped Mattress and Bin Lid
Date:
30/01/19
Details: Contractors have been booked out to remove the dumped mattress and bin lid. A reminder to all residents that large items such as mattresses should not be dumped on site. It is down to the residents to ensure that large items are either removed by the residents themselves or by them booking out with the Council as a “bulky item” collection. Thank you for your co-operation. 


Heading: Annual General Meeting
Date:
09/01/19
Details: Notes are being posted out to all property owners to invite them to the Annual General Meeting of House of York Charlotte Street Management Company Limited. The meeting is to be held on Wednesday 23rd January 2019 – time: 7.00pm – 9.00pm. The venue is UCB, McIntyre House, 2 Holland Street, Birmingham, B3 1PW. A copy of the Agenda and Attendance/Proxy Form are also enclosed with the Notes sent out. Should you have any items you would like to add to the Agenda, please email them to jeremy@compass-bm.com no later than Monday 21st January 2019. Thank you. 


Heading: Recycling Bins
Date:
09/10/18
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 


Heading: Metal Angle on Car Park 
Date:
03/10/18
Details: Contractors have been in attendance to clean off the old adhesive from metal angle and re-attach. 

Heading: Car Parking 
Date:
21/05/18
Details: A reminder to all occupants that under the terms of your lease you are only permitted to park in your designated space and only one vehicle may be parked in that space. Thanking you for your co-operation. 


Heading: Insurance Certificates 
Date:
12/04/18
Details: New Insurance Certificates have been put up on the block notice boards. 


Heading: Lighting Repairs 
Date:
12/04/18
Details: The contractor has been booked out to attend to various lighting repairs which have been identified today. 


Heading: Intercom 
Date:
22/02/18
Details: The contractors have advised that they are struggling to get the required part to repair the intercom but are doing their best to source as quickly as possible. 


Heading: Current Maintenance Issues 
Date:
22/02/18
Details: The contractors are due to address the issue with one of the external handrails, slabs and a further coating of one of the internal handrails during w/c 26/02/18. 


Heading: Leaseholders AGM
Date:
22/11/17
Details: We hope to see many faces at the Leaseholders AGM on Thursday 23rd November. Please check your invitation for details.