Heading: Car Park Clean
Date: 26/03/2024
Details: Contractors will be on site tomorrow – Wednesday 27th March 2024 to clean the car parks.  If residents could remove their vehicles on this day to complete the task this would be much appreciated.  Thank you.  For leaseholders with tenants in situ, please ensure you relay to your tenants and / or letting agents.  Thank you for your co-operation.

___________________________________________________________________________________________________________________________________________________________

Heading: Window Cleaning
Date: 21/02/2024
Details: Weather permitting; the external window cleaning will take place on 29th February 2024.

Please make sure that windows are closed, as open ones cannot be cleaned properly.  The contractors advise they will be knocking on doors for those that require their balcony windows to be cleaned.

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 24/01/2024
Details:  Please see the latest update from the Senior Service Manager at Otis:-

“As you are aware the ground floor push failed, this was ordered and replaced to then find the Node PCB had also failed, this has been ordered and is due to arrive this week for fitting.  I can only offer our sincere apologies for the delays as parts for this type of equipment can take longer then normally expected to reach Otis”

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 19/01/2024
Details: We have been chasing up Otis as understand that despite an engineer attending to replace the parts as detailed in our note of 16th January 2024, the lift is still not working.  The Senior Service Manager has advised that a PCB which they have on order.  We will continue to chase for an eta.

___________________________________________________________________________________________________________________________________________________________

Heading: Fire Door by Bins
Date: 16/01/2024
Details: We have been continually chasing the contractors in relation to the fire door by the bins.  We are advised that a door is definitely on order and will be installed as soon as the contractors receive.  We are advised that issues with the repair have been as a result of the sizes which we are advised are non-standard.

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 16/01/2024
Details: We have been advised by Otis that the necessary parts have now been received and they are looking to install today.

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 15/01/2024
Details: We are chasing the Service Manager for an update on the replacement parts for the lift.  We will keep chasing and advise as soon as we have a date from them to repair the lift.

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 22/12/2023
Details: The lift has now been returned to service, however, we are advised that someone has damaged the ground floor landing push beyond repair.  Otis have requested a new push unit but unfortunately this will not be received until early January.

In the meantime, residents can call the lift from the car park level or walk up to the 1st floor landing.

___________________________________________________________________________________________________________________________________________________________

Heading: Lift – Update
Date: 19/12/2023
Details: Otis have advised that unfortunately the drive unit has failed. They have removed for repair at a local vendor.  The Senior Services Manager will provide an update in the morning – we will be chasing them about this in any event.

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 19/12/2023
Details: We have been speaking with the electrical contractors and Otis in relation to further checks which have been carried out.  An engineer for Otis will be in attendance shortly

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 19/12/2023
Details: Despite electrical contractors being in attendance, we have been onto the lift engineers, Otis, to advise that the lift is still not working.  We are chasing up the Senior Service Delivery Manager to find out what is going on.

___________________________________________________________________________________________________________________________________________________________

Heading: Fire Door by Bins
Date: 14/12/2023
Details: We are awaiting an update from the main contractor who is looking at what options are available to repair / replace the door given that it is not a standard size and specification.

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 11/12/2023
Details: Having chased Otis for an update on the lift, we have been advised that electrical contractors are required in relation to the power supply.  We have instructed contractors to attend.

___________________________________________________________________________________________________________________________________________________________

Heading: Fire Alarm Going Off
Date: 10/11/2023
Details: Fire Compliance Services (FCS) have been instructed as the fire alarm is going off.

___________________________________________________________________________________________________________________________________________________________

Heading: Fire Alarm Going Off
Date: 02/11/2023
Details: Fire Compliance Services (FCS) have been instructed as the fire alarm is going off.

___________________________________________________________________________________________________________________________________________________________

Heading: Car Park Jetwash
Date: 09/10/2023
Details: Contractors will be on site tomorrow – Wednesday 18th October 2023 – to jetwash the car parks.  Please ensure all vehicles are removed from the car park on this day so that this task may be completed.  For leaseholders with tenants in situ, please ensure you relay to your tenants and / or letting agents.  Thank you for your co-operation.

__________________________________________________________________________________________________________________________________________________________________________

Heading: Fire Safety – Leaseholders with Tenants
Date: 09/10/2023
Details: For leaseholders with tenants in situ, please ensure that your tenants and future tenants are provided with any safety information upon occupancy. Please also find attached brief leaflet for landlords and tenants in relation to fire safety as issued by The Ministry of Housing, Communities and Local Government. 

Fire_Safety_in_Shared_or_Rented_Accommodation_v4

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 09/10/2023
Details: To confirm that Otis have been called out in relation to the lift being stuck on the lower ground floor again.

___________________________________________________________________________________________________________________________________________________________

Heading: Lift
Date: 03/10/2023
Details: To confirm that Otis have been called out in relation to the lift being stuck on the lower ground floor – booked out under reference WO2755461.

___________________________________________________________________________________________________________________________________________________________

Heading: Lost Wallet
Date: 07/08/2023
Details: Unfortunately, a wallet has been lost over the weekend, believed to have been dropped in the JQ building.  If anyone has found a wallet, we would appreciate it if you could contact [email protected] or the contact as per the postings around JQ One – thank you.

___________________________________________________________________________________________________________________________________________________________

Heading: Fire Alarm
Date: 04/08/2023
Details: We have reported to Fire Compliance Services (FCS) that the fire alarm is going off at JQ One.

___________________________________________________________________________________________________________________________________________________________

Heading: Unauthorised Parking
Date: 01/08/2023
Details: A reminder that vehicles must only be parked within the allocated parking space for the apartment.  A black Vauxhall has been parked up in an unallocated area in the bottom level parking.  This vehicle is making it very difficult for leaseholders and tenants to access their parking spaces.  We ask the vehicle owner or apartment associated with the black Vauxhall registration number: KU12 KWA to move the vehicle immediately.

___________________________________________________________________________________________________________________________________________________________

Heading: Dumped Mattress
Date: 06/06/2023
Details: Would the person responsible for dumping a mattress in the car park, please remove immediately and dispose of correctly. 

Large and bulky items should not be dumped within any of the communal areas.  It is the responsibility of the resident who is disposing the item to take to the local tip or organise for the Council to collect direct from their apartment.

___________________________________________________________________________________________________________________________________________________________

Heading: Parcel Thefts
Date: 05/06/2023
Details: Unfortunately, there have been a spate of parcel thefts from developments within Birmingham City Centre and the Jewellery Quarter area.  Please report any incidents immediately to the Police before then reporting to ourselves.  We have also reported to the Police and submitted CCTV footage.  You may have noted various repairs have been undertaken to the main front door and pedestrian gate following forced access.  Please note the following:-

• Please ensure that entrance doors and gates are closed firmly behind you when entering and exiting the building
• Please do not allow non-residents to tailgate you into the development
• Ask delivery drivers to ensure your parcels are signed for and not just left in the main entrance on delivery
• We ask the owner of the white shelved unit (which has been placed by the postboxes) to remove please – if this item is no longer required, we ask the owner to dispose of by taking to the local tip or organising for the Council to collect direct from the owner’s apartment
• Please report immediately to the Police if you witness anything suspicious

Thank you for your urgent co-operation.

___________________________________________________________________________________________________________________________________________________________

Heading: Noise & Disturbance 
Date: 30/05/2023
Details: A reminder to all that this is a multi occupancy development and we expect residents to have due consideration for their neighbours.  We have received a number of reports about excessive noise on Saturday night, including music, slamming doors (communal doors left on the latch) and vomit outside the communal door to the bins.  This type of behaviour is totally unacceptable.  Should we become aware of the apartments concerned then the leaseholders of the apartments will be contacted.  They will incur breach of lease charges and clean up charges.

For residents, if you experience any problems with noise and disturbance please contact the police immediately via “101”.  You will be issued with a log number.  Please do then report to ourselves with the apartment number in question so we can then contact the leaseholder of the apartment.  The source of the report(s) will not be divulged to the leaseholder.  Breach of lease charges will be incurred by them with further charges being applied if the problems persist.

___________________________________________________________________________________________________________________________________________________________

Heading: Removal of Sofa & Table
Date: 16/05/2023
Details: On behalf of the Management Company, Samnas Ltd, we ask the owners of the sofa and table which have been placed in the communal areas to remove immediately.  These items do not comply with leasehold regulations (THE THIRD SCHEDULE REGULATIONS OF THE LEASE) and fire policy for maintaining acceptable fire standards in the communal areas of this property.  These items need to be removed within seven days from the date of the notice.

If the items are no longer required, please ensure that the items are disposed of correctly by taking to the local tip or organising for the Council to collect direct from your apartment.

 __________________________________________________________________________________________________________________________________________________________

Heading: Illegal Use of Drugs
Date: 15/05/2023
Details: It is illegal to use or smoke drugs even within the confides of an apartment.  If anyone suspects that drugs are being used please report immediately to the Police via “101” before then reporting to ourselves.  The Police have more powers to take immediate action against residents in possession of drugs.

___________________________________________________________________________________________________________________________________________________________

Heading: Window Cleaning
Date: 11/05/2023
Details: Weather permitting; the external window cleaning will take place on 31st May 2023.

Please make sure that windows are closed, as open ones cannot be cleaned properly.  The contractors advise they will be knocking on doors for those that require their balcony windows to be cleaned.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Water Tank Clean & Chlorination
Date: 04/05/2023
Details: The water tank will be cleaned and the chlorination checked on Tuesday 9th May 2023

This will cause a disruption to the water supply between 10am-3pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Issues with Main Front Door, Pedestrian Gate and Door by Bins
Date: 02/05/2023
Details: Contractors are addressing the issues with the main front door, pedestrian gate and door by the bins as a result of damage caused by someone trying to gain access into the building.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Gate by Bins
Date: 18/04/2023
Details: The lock has been removed from the pedestrian gate by the bins – this is so that a replacement can be sourced.  The contractors will repair as quickly as possible.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Smashed Front Door
Date: 14/04/2023
Details: Contractors have repaired the locks to the pedestrian gate by the bins and lock to the front door.  They have taped up areas of the glass by way of a temporary safety measure.  Contractors will be attending to replace the glass.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Gate by Bins
Date: 13/04/2023
Details: We understand that the gate by the bins is broken – contractors have been instructed.

________________________________________________________________________________________________________________________________________________________________________

Heading: Front Door
Date: 13/04/2023
Details: Contractors have been instructed to attend to the glass for the front door which has shattered.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Pedestrian Gate
Date: 12/04/2023
Details: Contractors have been instructed to attend to the pedestrian gate (located by bin store) as the gate is not locking.

_________________________________________________________________________________________________________________________________________________________________________

Heading: URGENT – leaks in offices below – Prosperity Wealth
Date: 15/03/2023
Details: For all apartments above the offices of Prosperity Wealth please urgently check your apartments for any signs of a leak as water is going into the offices.  Please contact the contractors – CS Electrical Plumbing & Building Services Ltd on 01562 741111.  If you do identify a leak please let us know immediately by contacting Judy via [email protected] (tel: 07800 806050) – thank you for your urgent co-operation.

To help protect the developments and individual properties, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are regularly checked and maintained to minimise leaks.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Window Cleaning
Date: 07/02/2023
Details: Due to current weather conditions, the window cleaning has been rescheduled to take place on Thursday 2nd March 2023.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Window Cleaning
Date: 07/02/2023
Details: Weather permitting; the external window cleaning will take place on Tuesday 28th February 2023.

Please make sure that windows are closed, as open ones cannot be cleaned properly.  The contractors advise they will be knocking on doors in the afternoon for those that require their balcony windows to be cleaned.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Use of Bins
Date: 17/01/2023
Details: Please ensure that any food, mess, debris or rubbish is cleaned up from the floor around the bins if accidentally spilt when transferring waste into the bins.  Increased mess is obviously going to attract more vermin and increase the number of pest control visits.  Thank you for your urgent co-operation.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Pedestrian Gate
Date: 02/12/2022
Details: Contractors have been instructed to attend asap to the pedestrian gate where the lock is broken.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Car Park
Date: 23/11/2022
Details: Please be advised that contractors will be on site tomorrow to jetwash down the top car park.  If we could ask residents to park off site or be available to move vehicles on the day that would be much appreciated – thank you.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Window Cleaning
Date: 24/10/2022
Details: Weather permitting; the external window cleaning will take place on Thursday 3rd November 2022.

Please make sure that windows are closed, as open ones cannot be cleaned properly.  The contractors advise they will be knocking on doors in the afternoon for those that require their balcony windows to be cleaned.

_________________________________________________________________________________________________________________________________________________________________________

Heading: Roof Terrace
Date: 18/10/2022
Details: Contractors have been in attendance to jetwash and clean down the roof terrace.

___________________________________________________________________________________________________________________________________________________________

Heading: Bird Deterrents
Date: 18/10/2022
Details: Contractors have been in attendance to install bird spikes along the roof terrace ledge (fronting the apartments).  The situation will be monitored following the installation.

___________________________________________________________________________________________________________________________________________________________

Heading: No Smoking
Date: 08/09/2022
Details: A reminder to all residents that smoking is strictly prohibited within the JQ Building and Car Park.

_________________________________________________________________________________________________________________________________________

Heading: Personal Items
Date: 31/08/2022
Details: A reminder to all residents that it is a breach of the Fire Risk Assessment to store personal items in any of the communal areas or communal cupboards.  In the event that items are found, these items will be considered as abandoned, TORT notices issued and the TORT process followed.  

_________________________________________________________________________________________________________________________________________

Heading: Roller Shutter
Date: 18/07/2022
Details:  We have reported to the contractors that the roller shutter is unfortunately not working again.

_________________________________________________________________________________________________________________________________________

Heading: Rubbish
Date: 07/07/2022
Details: Please be advised that under the terms of the lease no items or rubbish should be left at any time in any of the communal areas and / or car park.  Rubbish must be disposed of correctly in the paladins provided.  For larger items or large quantities of rubbish, leaseholders / residents are responsible for taking to the local waste site or organising for the Council to collect direct from their apartment.  Under no circumstances should items be left out for Council collection.  Thank you for your urgent co-operation.

_________________________________________________________________________________________________________________________________________

Heading: Bird Deterrents
Date: 24/06/2022
Details: Contractors have been out to assess the situation with pigeons.  The contractors will be installing bird deterrent spikes to the ledge around / by the roof terrace.  As is being experienced with all contractors, there are delays with suppliers providing materials.  As soon as the order has been received by the contractors, they will look to install the spikes.

_______________________________________________________________________________________________________________________________________H

Heading: Door to Roof Terrace
Date: 24/06/2022
Details: Contractors have been out to repair the door to the roof terrace.

_________________________________________________________________________________________________________________________________________

Heading: Noise & Disturbance – Roof Terrace
Date: 20/06/2022
Details: We have received further reports about excessive noise from parties and gatherings on the roof terrace.  A reminder to all that this is a multi occupancy development and we expect residents to have due consideration for their neighbours. Furthermore, under no circumstances should electrical equipment be plugged into the communal sockets.  This not only proves a health & safety risk with trailing wires going from the hallway to the roof terrace but a potential fire risk as the items have not been tested by electricians.

For residents, if you experience any problems with noise and disturbance please contact the police immediately via “101”.  You will be issued with a log number.  Please do then report to ourselves with the apartment number in question so we can then contact the leaseholder of the apartment.  The source of the report(s) will not be divulged to the leaseholder.  Breach of lease charges will be incurred by them with further charges being applied if the problems persist.

_________________________________________________________________________________________________________________________________________

Heading: Noise & Disturbance – Roof Terrace
Date: 07/06/2022
Details: We have received several reports about excessive noise from parties being held in particular over the bank holiday.  This type of behaviour is totally unacceptable with no consideration for neighbours.  Furthermore, we note that a music system was plugged into one of the communal sockets to lead out onto the terrace.  Groups of people were seen on the terrace and going up and down the communal corridors.

A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise and disturbance.  

For residents, if you experience any problems with noise and disturbance please contact the police immediately via “101”.  You will be issued with a log number.  Please do then report to ourselves with the apartment number in question so we can then contact the leaseholder of the apartment.  The source of the report(s) will not be divulged to the leaseholder.  Breach of lease charges will be incurred by them with further charges being applied if the problems persist.

_________________________________________________________________________________________________________________________________________

Heading: Window Cleaning
Date: 12/05/2022
Details: Jetspray have advised that the next window clean will be carried out on 6th July 2022.

________________________________________________________________________________________________________________

Heading: Water
Date: 27/04/2022
Details: We understand that there has been an issue with the electrics at the development. The electrical contractor is attending to this and will reset the water pumps.

________________________________________________________________________________________________________________

Heading: Electrics Off
Date: 27/04/2022
Details: We understand the electrics have gone off.  We have instructed the contractors to attend as there is no mention of a local power cut by Western Power Distribution.

________________________________________________________________________________________________________________

Heading: Roller Shutter
Date: 22/04/2022
Details:  We have reported to the contractors that the roller shutter is still making a loud noise despite repairs.  We have asked them to address asap.

________________________________________________________________________________________________________________

Heading: Car Park Lighting
Date: 21/04/2022
Details: We understand that there is an issue with the car park lighting.  Contractors have been instructed to attend.

________________________________________________________________________________________________________________

Heading: Roller Shutter
Date: 12/04/2022
Details:  We are advised that the contractors are waiting for a part to arrive with the aim of getting the roller shutter back and running during Thursday 14th April 2022.  We are regularly chasing and will continue to update the website as we hear further.

________________________________________________________________________________________________________________

Heading: Roller Shutter & Homeless People
Date: 08/04/2022
Details: We understand that homeless people have been seen in the car park.  We can advise on the following:-

1. We have got onto the contractors about the roller shutter reiterating the security issues, homeless people being present due to the roller shutter still not working and frustrations with the time that this is all taking to repair the roller shutter.
2. In the meantime, if you do see any homeless people in situ please do not hesitate to report to the police via “101” (this is rather than us reporting on your behalf – as as the police ask that the person who witnesses reports direct to them. This is something they have advised us on in the past when we have tried to report an issue on someone’s behalf. It also enables them to gain a full direct description from the person who has witnessed).  Thank you.
3. We have asked the cleaning company to attend to remove the cardboard left by the homeless people and clear up any rubbish they have created.

________________________________________________________________________________________________________________

Heading: Roller Shutter Repair
Date: 06/04/2022
Details: Contractors attended site yesterday to undertake the repair.  We are advised that unfortunately further issues were identified.  We are advised that a motor mounting bracket has had to be ordered.  We are advised that the contractors do have to return to install a wireless safety edge transmitter and will look to install the bracket at the same time.  We will continue to update the website as we hear further.

________________________________________________________________________________________________________________

Heading: Roller Shutter Repair
Date: 31/03/2022
Details:  We have been advised by the contractors that repair works have had to be rescheduled to Monday 4th April 2022.  They advise that this is due to their vehicle breakdown.  We have relayed the frustration to this and stressed that we expect the repairs to go ahead on Monday without further delay.

________________________________________________________________________________________________________________

Heading: Front Door Code Change
Date: 29/03/2022
Details: Please be advised that the code for the front door will be changed on Monday 4th April 2022.  Circulars will be sent out to leaseholders confirming the new code.  For leaseholders with tenants in situ, please ensure you relay the new code to your tenants and / or letting agent.

For security reasons, we will be unable to confirm the new code over the telephone for any telephone enquiries.

________________________________________________________________________________________________________________

Heading: Roller Shutter – Repair Work Update
Date: 29/03/2022
Details: We have been advised that the contractors have scheduled in Thursday 31st March 2022 to carry out the repair works which have been authorised.

________________________________________________________________________________________________________________

Heading: Roller Shutter 
Date: 16/03/2022
Details: Following submission of quotations, the contractors have been instructed to go ahead with the necessary repair work.  We understand that the turn round time will be 5 – 7 days from authorisation.

________________________________________________________________________________________________________________

Heading: Roller Shutter 
Date: 11/03/2022
Details: We are advised that the roller shutter contractors have had the team out to investigate the damage to the shutter.  They have fully stripped down the shutter and discovered that the curtain is in a very poor condition.  They advise that due to the type of shutter, they could not leave it working.  They have said that the roller shutter does require a a full new curtain, guides and a safety edge. We have asked them to provide the quotations over asap as we understand that there are 2 options for repair.

________________________________________________________________________________________________________________

Heading: Roller Shutter 
Date: 04/03/2022
Details: We are chasing the roller shutter specialists that have been instructed to go ahead with the necessary repairs.  As soon as we have any positive news, we will update this website.

________________________________________________________________________________________________________________

Heading: Roller Shutter
Date: 18/02/2022
Details: An engineer attended site and the shutter needs to be fully striped out and possibly a full new curtain required. We are advised that a quote will be provided. A new curtain will also reduce the noise which residents are also reporting.

We are advised that a 2-man team will attend the site, strip out the shutter, carry out a temp repair to the curtain, and investigate why the shutter faulted. The team will carry out a repair if possible at the time but a clearer picture will be gained once the shutter is stripped back.  We will post further updates as we hear further.

________________________________________________________________________________________________________________

Heading: Roller Shutter
Date: 15/02/2022
Details: We have been out to see whether we could override the system to get the roller shutter back up and working (sometimes it is just a case of doing a couple of minor repairs). Unfortunately, we could not get the roller shutter back up and working.  We have instructed the contractors to attend urgently.

________________________________________________________________________________________________________________

Heading: Clean up to vomit in hallway
Date: 02/02/2022
Details: We are chasing up the cleaning contractors to clean up the mess that has been left in one of the hallways

________________________________________________________________________________________________________________

Heading: Noise & Disturbance from Apartments
Date: 01/02/2022
Details: We have received a number of reports regarding the totally unacceptable behaviour from occupants within an apartment.  The leaseholder & letting of the apartment are fully aware and liaising with the main occupant.  Should you experience any problems at all during the evening and / or anti sociable hours please do report immediately to the police via 101.  Please gain a reference number and confirm the number also to Compass Block Management thank you.  Whilst Compass will continue to liaise with the letting agent, it is the leaseholder of the apartment that is responsible for resolving the matter with the occupants.

________________________________________________________________________________________________________________

Heading: Window Cleaning
Date: 17/01/2022
Details: Jetspray have advised that their first window clean will be carried out on 27th January 2022.

________________________________________________________________________________________________________________

Heading: Window Cleaning
Date: 17/01/2022
Details: Following a number of complaints about the external window cleaning, a new company – Jetspray – will be carrying out the cleans on a quarterly basis.  They will liaise direct with residents where access may be required.

________________________________________________________________________________________________________________

Heading: Front Door
Date: 20/12/2021
Details: Contractors have been called out to attend to the front door as the locking mechanism has stopped working.

________________________________________________________________________________________________________________

Heading: Terrace Lights
Date: 29/10/2021
Details: Contractors have been instructed to attend to the communal roof terrace lights which are not working.

________________________________________________________________________________________________________________

Heading: Car Park Lights
Date: 29/10/2021
Details: Contractors have been out to attend to the car park lights, in particular the ones in the basement.  They are waiting on parts and will look to install these parts as quickly as possible.

________________________________________________________________________________________________________________

Heading: Car Park Signage
Date: 29/10/2021
Details: To try and assist with the ongoing parking issue at JQ One, we have had new signs put up.  Some of the signs have unfortunately come down despite the contractors using specialist adhesive for brick work.  The contractors will address though.  The Management Company will also authorise leaseholders to install parking posts if they wish.  We can look to recommend a company that will look to install these.  Please do not hesitate to contact [email protected] should you require contact information.

________________________________________________________________________________________________________________

Heading: Bins 
Date: 28/10/2021
Details: Yet a further reminder that no rubbish should be dumped on the bin store floor.  Would the person responsible for dumping a black bag of rubbish on the bin store floor please remove immediately and place in one of the bins provided. 

_______________________________________________________________________________________________________________

Heading: Water Tank Clean & Chlorination
Date: 27/10/2021
Details: The water tank will be cleaned and the chlorination checked on Tuesday 2nd November 2021

This will cause a disruption to the water supply between 10am-3pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

________________________________________________________________________________________________________________

Heading: Dead Rats in Car Park
Date: 29/09/2021
Details: We have had to instruct the new contractors to attend to remove the dead rats from the car park.

________________________________________________________________________________________________________________

Heading: Dead Rats in Car Park
Date: 06/09/2021
Details: Following reports of dead rats located in the car park, we have instructed Midland Pest Control to attend.

________________________________________________________________________________________________________________

Heading: Parking
Date: 10/08/2021
Details: A further reminder that there is only one allocated parking space under the terms of each apartment lease.  Residents must only park their vehicle within their allocated parking space.  Would the owner of the red Mazda – REG: RO15 XCN please park within your allocated space and not in other residents’ spaces.  If you do not have an allocated parking space, then you must make arrangements off site to park up.

__________________________________________________________________________________________

Heading: Grounds Maintenance
Date: 06/08/2021
Details: We have disinstructed the previous company that covered the grounds maintenance. We have sourced and met with new contractors. The company is Collins Co. They will be looking to attend to clean down the car park, tidy up the edges and jetwash the car park – we will keep you advised on timescales for attendance.

__________________________________________________________________________________________

Heading: Rubbish
Date: 06/08/2021
Details: Please do not dump any more rubbish outside of the bins. Whilst we appreciate the bins are full (and we are chasing the Council to find out why they are not collecting the bins), do not dump any more rubbish on the bin store floor. We have already had contractors out to clean up and have booked them out again due to the mess that has built up. When the bin men do come to collect, they will not take the bins if access is prohibited. The dumping of rubbish like this not only poses a health risk but a fire risk as it is blocking the fire exit. Furthermore, it is starting to encroach on the vehicular access. Please do also contact the Council to chase up as their services are covered under your Council Tax bills.

__________________________________________________________________________________________

Heading: Parking
Date: 02/08/2021
Details: A reminder that there is only one allocated parking space under the terms of each apartment lease.  Residents must only park their vehicle within their allocated parking space.  Would the owner of BMW – REG: A19 RVB please park within your allocated space and not in other residents’ spaces.  If you do not have an allocated parking space, then you must make arrangements off site to park up.

__________________________________________________________________________________________

Heading: Keypad onto George Street
Date: 05/07/2021
Details: Contractors will be in attendance this afternoon following reports that the code is not working on the outside keypad.

__________________________________________________________________________________________

Heading: Fire Extinguishers
Date: 02/07/2021
Details: Following a fire inspection by Fire Compliance Services and in line with fire regulations, old fire extinguishers have been removed.

__________________________________________________________________________________________

Heading: Parking
Date: 22/06/2021
Details: A reminder that there is only one allocated parking space under the terms of each apartment lease.  Residents must only park their vehicle within their allocated parking space.  We have also sent a reminder to Prosperity Wealth that their staff and visitors must not park in allocated parking spaces for the apartments.  

__________________________________________________________________________________________

Heading: Noise & Disturbance
Date: 07/06/2021
Details: A reminder to all residents that you live in a multi occupancy development.  Please be mindful of your neighbours regarding noise and disturbance.  We have received several reports about excessive noise from parties being held in particular over the weekend.  This type of behaviour is totally unacceptable with no consideration for neighbours.

Please contact the police if you experience any noise hours during unsociable hours and also contact the Council.  Please do then report to ourselves with the apartment number in question so we can then contact the owner.  The source of the report(s) will not be divulged to the owner.  Breach of lease charges will be incurred by them with further charges being applied if the problems persist.

__________________________________________________________________________________________

Heading: Roof Access
Date: 07/06/2021
Details: An urgent note that the roof is NOT TO BE USED by residents.  We have received several reports about people being present on the roof over the weekend, climbing up the slanted part of the roof and even a bottle being thrown from the roof.  It goes without saying that this is extremely dangerous, puts lives at risk and breaches the health & safety regulations of the building. 

We ask that if anyone witnesses other residents using the roof or climbing onto the roof that you report immediately to the police and then relay to ourselves thank you.

__________________________________________________________________________________________

Heading: Main Front Door onto George Street
Date: 26/05/2021
Details: Contractors have been in attendance today to repair the front door following a report that the door was not closing and locking properly.

__________________________________________________________________________________________

Heading: Bins
Date: 07/05/2021
Details: Please note that large and bulky items MUST NOT be dumped in the bins. You must contact the local Council to arrange either a collection or go to the tip to dispose of items such as furniture, wood and carpets and other large items. The bin men WILL NOT take the bins if the bins are not filled up correctly. Do not leave any items on the floor as these will not be taken by the bin men. Only general household waste and rubbish should be placed in the bins in a sealed bag. Should we become aware of anyone who is not disposing of their rubbish correctly then breach of lease charges will be incurred, together with clean up costs.  Thank you for your co-operation.

__________________________________________________________________________________________

Heading: Noise & Smoking of Drugs
Date: 29/03/2021
Details: A reminder that noise and disturbance which impacts on your neighbours is a breach of lease and charges will be incurred.  We have received a number of complaints about an apartment where a party was held at the weekend. Under the terms of the lease occupants should not cause a nuisance or disturbance to neighbours. 

With the current guidelines in place by the Government, please do report immediately to the police if you witness any large gatherings.  We will be reporting the incident to the leaseholder.  Furthermore, if occupants do smoke then please have consideration for the smoke blowing into neighbouring properties.  Please note, it is illegal to smoke drugs even if within an apartment!

__________________________________________________________________________________________

Heading: Parking – Black Vauxhall
Date: 15/03/2021
Details: We note that the owner of the Black Vauxhall Registration number: VN18 PVT has been parking in other apartment spaces.  A reminder that there is only one allocated parking space under the terms of each apartment lease.  Breach of lease charges will be incurred if cars are found to be parked up incorrectly. Thank you for your co-operation.

__________________________________________________________________________________________

Heading: Door into Car Park
Date: 25/02/2021
Details: Contractors have been instructed following a report that the door into the car park is not closing properly and not locking. 

__________________________________________________________________________________________

Heading: External Lights
Date: 10/11/2020
Details: We have instructed contractors following a report that the external lights in the bottom car park and by the bin stores are not working.

__________________________________________________________________________________________

Heading: Front Door
Date: 06/11/2020
Details: Contractors have been instructed following a report that the front door is not locking behind itself.  Whilst waiting for the contractors to attend, if we could ask residents to just ensure that the door is pulled too when entering and exiting the building.  Thank you.

__________________________________________________________________________________________

Heading: Issue with Front Door
Date: 21/10/2020
Details: Contractors have been instructed following a report that the front door is not locking behind itself.  Whilst waiting for the contractors to attend, if we could ask residents to just ensure that the door is pulled too when entering and exiting the building.  Thank you.

__________________________________________________________________________________________

Heading: Fire Safety for the Home
Date: 14/10/2020
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

__________________________________________________________________________________________

Heading: Water Pump Cleaning
Date: 18/09/2020
Details: The water tank will be cleaned and the chlorination checked on Wednesday 21st October 2020.  This will cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

__________________________________________________________________________________________

Heading: Fire Alarm Beeping
Date: 15/09/2020
Details: The contractor has been instructed and advised that the batteries to the main panel need changing.  These are on order and will be fitted as soon as received.

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 03/07/2020
Details: Please see West Midlands update we have received Covid 19 – update 03.07.2020

__________________________________________________________________________________________

Heading: Noise
Date: 30/06/2020
Details: A reminder that noise and disturbance which impacts on your neighbours is a breach of lease and charges will be incurred.  Many residents are having to work from home or working very difficult shifts being NHS or key workers.  We have received further reports about residents playing loud music from their apartments with large numbers of people gathering.  Anyone experiencing problems with persistent noise, please report to the Council and let us know (with the apartment number in question) as breach of lease charges will be incurred.  With the current restrictions in place, please report immediately to the police if you do witness large numbers of people gathering.  Thank you.

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 19/06/2020
Details: Please see West Midlands update we have received Covid 19 – update 19.06.2020

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 15/06/2020
Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 05/06/2020
Details: Please see West Midlands update we have received Covid 19 – update 05.06.2020

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 29/05/2020
Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Police Update
Date: 28/05/2020
Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 15/05/2020
Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Police Update
Date: 15/05/2020
Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

__________________________________________________________________________________________

Heading: Noise
Date: 11/05/2020
Details: A reminder again that many residents are having to work from home or working very difficult shifts being NHS or key workers.  We have received further reports about residents playing loud music from their apartments and having absolutely no thought or regard for their neighbours.  Please do report persistent noise issues direct to the local Council.  Please also report to ourselves as breach of lease charges will be incurred by those that cause noise or disturbance to others.  

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 07/05/2020
Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 05/05/2020
Details: Please see West Midlands update we have received Covid update – 01.05.2020

__________________________________________________________________________________________

Heading: Window Cleaning
Date: 01/05/2020
Details: The window cleaners are still carrying out window cleaning but are currently not able to carry out cleaning of windows via set back balconies that require access through a residents’ apartment due to Covid 19.  They have scheduled the next clean (without access via set balconies) for Sunday 10th May 2020.

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 27/04/2020
Details: Please see West Midlands update we have received Covid update – 24.04.2020

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 20/04/2020
Details: Please see West Midlands update we have received Covid update

__________________________________________________________________________________________

Heading: Noise
Date: 09/04/2020
Details: Whilst appreciating a very difficult time for all, can we remind all residents to be considerate of their neighbours with regard to noise.  There are many residents having to work from home, some residents having to go out to work (due to the nature of their business) and some residents still having to work nights so need to sleep through the day. 

We have received reports of noise from residents exercising on the third floor balcony.  This has included jumping up and down using a skipping rope and the noise from which has vibrated through to neighbouring apartments.  Please refrain from carrying out any exercises or activities that will generate noise and have an impact on your neighbours.  Again, as you will all know this is a very difficult and strained time for all so please just take a few minutes to consider your neighbours before carrying out any exercise or any activity that may generate noise and refrain from carrying these out.   Thank you.

__________________________________________________________________________________________

Heading: West Midlands COVID-19 Update
Date: 01/04/2020
Details: Please see West Midlands update we have received:-

West Midlands COVID-19 Update Latest updates as at: Monday 30 March 2020, 20:00 Purpose of this briefing This is a regularly updated briefing which aims to give regional stakeholders: ·         An overview of the spread of COVID-19 in the urban West Midlands (Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton) ·         A single view of the actions of the West Midlands Combined Authority (WMCA), Transport for West Midlands (TfWM) and the Mayor of the West Midlands in response to COVID-19 ·         A guide on where to find detailed regional information to support the existing national Government guidance

Latest Headlines ·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands the biggest regional hotspot for COVID-19 after London. ·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies [BBC News, 27 March 2020] ·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020] ·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

 

Key messages to the public Stay at home You must stay at home, only leaving for the following very limited purposes:  ·         Shopping for basic necessities, as infrequently as possible ·         One form of exercise a day – for example, a run, walk or cycle – alone or with members of your immediate household ·         Any medical need, to provide care or to help a vulnerable person ·         Travelling to and from work, but only where this absolutely cannot be done from home. Protect the NHS You must stay at home to protect the NHS:  ·         The NHS only has a limited number of doctors, nurses and specialist equipment ·         We are working around the clock to increase NHS capacity ·         The more people who get sick, the harder it is for the NHS to cope ·         We must slow the spread of the disease so that fewer people are sick at any one time. Save lives You must stay at home to protect the NHS and save lives. The police will have the powers to enforce the following restrictions:   ·         Dispersing gatherings of more than two people in public, excluding people you live with ·         Issuing fines to anyone who does not comply with these rules ·         Closing shops that are not essential, as well as playgrounds and places of worship.

Message from Andy Street, Mayor of the West Midlands “We’re in the midst of an immensely challenging time for everyone in the West Midlands, and we’re all rightly worried about our family members, friends and neighbours. The West Midlands response has been phenomenal. There are plenty of tough weeks ahead, but I know we are well placed to get through this. Thank you to everyone for showing such resolve and responsibility. Please follow the Government advice, stay at home, protect our NHS, and save lives.”

 

Further information ·         View details of WMCA COVID-19 support and guidance ·         Latest WMCA Communications updates ·         Full guidance on staying at home ·         Find the most up to date medical advice

Latest COVID-19 Public Health England and NHS update ·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands to biggest regional hotspot for COVID-19 after London ·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies. [BBC News, 27 March 2020] Confirmed Cases Local Authority                                       Sat 28/3               Sun 29/3         Mon 30/3 Birmingham                                            428                       513                 578 Coventry                                                 54                         79                   101 Dudley                                                    83                         122                 136 Sandwell                                                116                        138                 144 Solihull                                                   54                          74                   87 Walsall                                                   108                       125                 151 Wolverhampton                                      116                       153                 175 Totals                                                      959                      1,204               1,372 Correct as at 17:00, 30 March 2020

 

Further information ·         Latest PHE / NHS data on COVID-19 cases in the West Midlands

 

WMCA’s response to COVID-19 WMCA has been focused on the following six areas of activity in response to COVID-19, working closely with our seven constituent councils, and focusing on the areas where the Combined Authority can add to what is being done by Government and other public bodies: ·         Strategic Co-ordination across the Public Sector: Working together across the public sector to ensure that the response to COVID-19 is joined up and effective as possible ·         Protecting the Regional Economy: Working with businesses and representative organisations to make sure that support is provided to businesses and workers to ensure the West Midlands economy can recover as swiftly as possible following the COVID-19 outbreak ·         Running the Transport Network: Reducing services because of the guidance limiting travel in the region, but running sufficient services on train, Metro and bus networks to allow key workers to get to their work in a safe manner ·         Supporting All Our Communities: Ensuring all communities of the West Midlands are looked after during the COVID-19 outbreak, including all faith and ethnic minority groups and other vulnerable groups such as the homeless, those with mental health issues or disabilities and older people ·         Communicating with the Public: Giving clear guidance to people in the West Midlands about what they are expected to do during the COVID-19 outbreak ·         Adapting the WMCA’s Own Operations: Ensuring our staff are safe and healthy, while continuing the activities of WMCA.

Strategic Co-ordination across the Public Sector Context: The response to COVID-19 will require the joined-up working between different public sector organisations to tackle the outbreak and the impact on public services and the regional economy. WMCA is well-positioned to work closely with public sector bodies given its existing collaborative working relationships, particularly with councils and with those agencies involved in transport, housing, skills, employment, policing and health. The purpose of this activity is: ·         Work closely with other public sector organisations ·         Support regional resilience planning and resourcing The structures leading this work in the West Midlands are: ·         Regional Strategic Co-ordinating Group: (Senior leaders from West Midlands Police, Councils, NHS, PHE, WMCA) reporting to COBR in London ·         Regular Mayor and Council Leaders Conference Calls (Mayor, Council Leaders, Respective Chief Executives, briefed by other agency leaders e.g. Chief Constable of West Midlands Police) ·         Calls between the Mayor and leaders from the NHS, Public Health England, Police and other public bodies.

 

Protecting the Regional Economy Context: The public health measures, which have been implemented to slow the spread of COVID-19, are having a huge impact on the West Midlands economy. Government has put in place unprecedented support measures to help businesses and workers through this time. The WMCA is working with representative organisations to make sure that this support is getting through to businesses and workers, and is working on plans to accelerate the economic recovery after the COVID-19 outbreak. The purpose of this activity is: ·         Monitor the latest economic situation for businesses in the West Midlands ·         Ensure Government support is reaching West Midlands businesses and workers ·         Lobbying Government to secure further support for West Midlands businesses and workers ·         Prepare for the economic recovery following the COVID-19 outbreak ·         Connecting West Midlands businesses with the frontline public sector organisations e.g. the NHS, who may need support. The structures leading this work in the West Midlands are: ·         Regular Economic Contingency Group meetings (WMCA, Councils, TUC, LEPs, Chambers of Commerce, West Midlands Growth Company, Bank of England, BEIS) Latest updates: ·         Set up West Midlands COVID-19 Business Support website, which sets out the support available to businesses and key contacts in the West Midlands [WMCA, 25 March 2020] ·         Lobbied for further support for self-employed workers, in the run up to the Chancellor’s announcement of further measures [WMCA, 24 March 2020; GOV.UK, 26 March 2020] ·         Promoted Government request for engineering support for ventilator manufacturing to West Midlands firms [GOV.UK, 16 March 2020], with Meggitt, the aerospace company based in Coventry, forming part of the VentilatorChallengeUK consortium [Meggitt, 30 March 2020] ·         Organising a series of sector-based business roundtables to understand the impact of COVID-19 on different sectors and how well current support plans are working ·         Working with banks (Lloyds, NatWest, HSBC UK and Barclays) in the region to ensure that businesses have sufficient liquidity.

Running the Transport Network Context: Due to the Government’s guidance limiting people’s movement, Transport for West Midlands has been working with operators to reduce the number of services to the appropriate level to be sufficient for key workers. The purpose of this activity is: ·         Run a limited service to allow key workers to access work and residents to be able to access essential shopping and healthcare ·         Protect the health and safety of all those working on the transport network ·         Ensure that operators are able to able to reinstate full transport services when the lockdown is finished. The structures leading this work in the West Midlands are: ·         TfWM ·         Bus Alliance (bus operators across the West Midlands) ·         West Midlands Rail Executive (councils and rail operators in the West Midlands) Latest updates: ·         Train, Metro and rail networks are operating reduced services because of the updated Government COVID-19 guidance [West Midlands Network, 30 March 2020] ·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020] ·         Public are urged not to travel in the West Midlands unless absolutely necessary  [TfWM, 23 March 2020] ·         Train franchise agreements are suspended and emergency measures are implemented where train companies operate services for a management fee [GOV.UK, 23 March 2020] ·         Transport construction projects controlled by TfWM, including Midland Metro Alliance works are temporarily paused [MMA, 23 March 2020] ·         Peak time travel restrictions are lifted for older passengers to be able to access dedicated supermarket opening hours [TfWM, 18 March 2020] ·         Cleaning services are strengthened on bus, train and metro services across the West Midlands. [TfWM, 18 March 2020]

 

Supporting All Our Communities Context: During this challenging time for the region, all communities need to come together to support people, particularly those who are vulnerable. WMCA and councils are working together to ensure that community efforts can contribute to the overall response to the COVID-19 outbreak effectively. The purpose of this activity is: ·         Work with faith and community organisations to co-ordinate support for those who need it ·         Support vulnerable communities in the West Midlands like those with mental health issues, disabilities or the homeless ·         The structures leading this work in the West Midlands are: ·         Faith leaders who have previously been engaged by WMCA, for example at the Mayor and Faith Conference ·         WMCA and Mayor’s Office working closely with local authorities Latest updates: ·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020] ·         Making a listing of online learning courses available for people who are furloughed or working from home in the West Midlands [WMCA, 27 March 2020] ·         Hosted a webinar meeting of faith leaders to discuss community support offered by faith groups, encourage congregations to worship safely from home, and tackling hate crime ·         Launched a new call for donations to the Change Into Action alternative giving scheme to help the homeless in the West Midlands [WMCA, 25 March 2020]

Communicating with the Public Context: During the COVID-19 outbreak, it is critical that the public understand the medical guidance and act accordingly to tackle the virus. Due to restrictions on contact, public services will also have to change, and these changes need communicating to the public. Furthermore, this will be a worrying time for residents, and there is a need to reassure and comfort people, and to celebrate positive stories of people supporting one another through the crisis. The purpose of this activity is: ·         Ensure people in the West Midlands understand the Government’s guidance ·         Provide clear regional guidance on changes to public services, such as new transport timetables or skills provision ·         Explain what is being done in the West Midlands and reassure the public that there is a committed regional response to the crisis ·         Make the case for further Government support. The structures leading this work in the West Midlands are: ·         Regular Regional Press Briefing Sessions: These briefing sessions for the press are hosted by representatives from a range of public sector organisations in the region, including the Mayor, Public Health England, the NHS, West Midlands Police, the West Midlands Police and Crime Commissioner, Birmingham City Council, and the Local Resilience Forum ·         West Midlands Regional Communications Directors’ Calls: These calls allow Communications Directors from councils, WMCA and other public bodies to co-ordinate communications activities across the West Midlands. Latest updates: ·         Amplifying the Government’s official guidance on COVID-19 to people in the West Midlands through WMCA’s communications channels ·         Providing clear regional guidance on changes to public services, such as new transport timetables or skills provision ·         Explaining what is being done in the West Midlands and making the case for further Government support through the Mayor’s media appearances.

 

Adapting WMCA’s Own Operations Context: WMCA as an organisation has responsibilities for supporting economic growth in the West Midlands, including transport, housing, skills, and making sure everyone in the West Midlands benefits from that economic growth through work on areas like mental health and homelessness. During the COVID-19 outbreak, WMCA will adapt to support the immediate needs of the West Midlands, working closely with public sector partners, and will also ensure that essential WMCA activities continue. The purpose of this activity is: ·         Keep our staff and those of our suppliers safe and healthy during the COVID-19 outbreak ·         Reprioritise effort towards meeting the immediate needs for tackling the COVID-19 outbreak ·         Ensure essential WMCA operations continue. The structures leading this work in the West Midlands are: ·         WMCA Senior Leadership Team, led by Deborah Cadman, Chief Executive, WMCA ·         TfWM Leadership Team, led by Laura Shoaf, Managing Director, TfWM Latest updates: ·         Staff members have been instructed to work from home if they can, and only essential staff can work at the WMCA office at 16 Summer Lane in Birmingham ·         Supporting WMCA suppliers by shortening payment terms from ’30 days’ to ‘zero days’ and bolstering the team to ensure fast payments [WMCA] ·         Providing financial assurances to colleges and adult education providers in the West Midlands about future payments from WMCA. [WMCA, 24 March 2020]

__________________________________________________________________________________________

Heading: Coronavirus (COVID19) – ISOLATION
Date: 31/03/2020
Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

• rubbish should only be placed outside of your apartment door at a specific time for collection.
• that whoever is picking up the rubbish should be properly protected.
• that all rubbish must be double bagged.
• rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
__________________________________________________________________________________________

Heading: Homeless People
Date: 27/03/2020
Details: If you see homeless people are on site, please report immediately to the police.  They are the only ones that have the powers to remove homeless people off the premises – thank you.

__________________________________________________________________________________________

Heading: Coronavirus (COVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

__________________________________________________________________________________________

Heading: Coronavirus (COVID19)
Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

__________________________________________________________________________________________

Heading: Bins
Date: 18/03/2020
Details: Cleaning contractors have been instructed to attend to clean up the bin store following reports about the mess that has been left and unit which has been dumped in the bin store.  A reminder to residents that large and bulky items should not be dumped in the bin store.  Residents are responsible for disposing of large bulky items either by taking to the local tip or booking out a collection direct with the Council.  Thank you.

__________________________________________________________________________________________

Heading: Homeless People
Date: 17/03/2020
Details: The police have advised that if homeless people are on site, please report immediately to them.  They are the only ones that have the powers to remove homeless people off the premises – thank you.

__________________________________________________________________________________________

Heading: Fire Exit Door in Car Park
Date: 10/03/2020
Details: On further inspection, the contractors are going to be able to repair the fire door.

__________________________________________________________________________________________

Heading: Replacement Fire Exit Door in Car Park
Date: 20/02/2020
Details: Following damage to the fire exit door in the car park, contractors have advised that they have taken measurements for a custom door to be made as the size is not a standard size.

__________________________________________________________________________________________

Heading: Lift
Date: 14/02/2020
Details: Upon chasing the lift engineers, Otis, we have been advised that an engineer will be attending around 6.00pm today.

__________________________________________________________________________________________

Heading: Power Cut
Date: 14/02/2020
Details: We understand that there have been several power cuts which Western Power have been working on. This has unfortunately had a knock on effect with tripping out the water pumps. From the Western Power website they aim to now have fully restored, The water pump company, Mossvale, are on notice and fully aware of the situation too and are working on the pumps accordingly. We will also contact the lift engineers as understand the lift is stuck.

__________________________________________________________________________________________

Heading: Power Cut
Date: 13/02/2020
Details: We understand that power has been resumed, however, the water pumps will need resetting.  We can confirm that we have instructed Mossvale to attend to this.

__________________________________________________________________________________________

Heading: Power Cut
Date: 13/02/2020
Details: We understand that there is a power cut in the area which is affecting some of the developments including Point 2.  The Western Power website indicates that this should be resolved by 5.00pm today.  We have put Mossvale on notice with regards to the water pumps.

__________________________________________________________________________________________

Heading: Car Break In
Date: 03/02/2020
Details: A resident has phoned to report that they noticed a car had been broken into the other day.  They have reported the matter to the police.  Please be extra vigilant and if you do experience any problems of this nature please report to the police in the first instance before reporting to Compass Block Management via our online system.  There is CCTV in operation for this development.

__________________________________________________________________________________________

Heading: Major Leak
Date: 03/02/2020
Details: A major leak occurred yesterday from one of the apartments which went into the bridal shop and car park basement.  The Director was made aware and attended to the situation. Cleaners have been instructed to dry out the carpets in the communal area outside of the apartment from where the leak occurred, clear the pile of debris outside of the bridal shop, check and clear up the water tank and pump room where the water also went into.

__________________________________________________________________________________________

Date: 29/01/2020
Details: The lights are currently on at JQ One.  This is part of a 3 hour test that is being undertaken by the contractors.  They are due to be turned back off around 1.15pm.

__________________________________________________________________________________________

Heading: Lift
Date: 15/01/2020
Details: The out of hours service were contacted yesterday evening to advise that the lift was out of order.  They instructed the lift engineers, Otis, to attend.  We have received confirmation from Otis that they have attended and we have been on site this morning to double check.  The lift is now back in full working order.

__________________________________________________________________________________________

Heading: Front Door
Date: 14/01/2020
Details: Contractors have been instructed as the front door is not shutting properly.  The lock and mag lock are not engaging.

__________________________________________________________________________________________

Heading: Fire Alarm
Date: 14/01/2020
Details: Further to reports that the fire alarm is beeping following the power cut at the weekend, we have been on site and reset the fire alarm.

__________________________________________________________________________________________

Heading: Water Issue
Date: 13/01/2020
Details: We are advised that unfortunately there was another issue with the Water Board and main electrical supplier in the area over the weekend.  You may therefore have experienced problems with no water.  Out of hours were made aware and contacted the contractors to reset the pumps following the incident.  We understand that the issue has now been resolved.  Thank you to those residents that reported.

__________________________________________________________________________________________

Heading: Water Issue
Date: 09/01/2020
Details: Due to an electrical and water issue within the area affecting a few developments, the water stopped running.  We confirm that the matter has now been resolved.

__________________________________________________________________________________________

Heading: Roller Shutter
Date: 11/12/19
Details: We have been on site this morning and found that unfortunately despite being advised yesterday that the roller shutter was fully operational, the roller shutter is not always closing too.  We have been in touch with the contractors asking that they send someone out urgently to investigate and repair.

__________________________________________________________________________________________

Heading: Roller Shutter Update
Date: 10/12/19
Details: We have just received confirmation that the roller shutter is now operational having now been fully repaired.

__________________________________________________________________________________________

Heading: Roller Shutter Update
Date: 05/12/19
Details: We are advised by contractors that one of the last parts to be fitted for the roller shutter is due to be delivered shortly so they will be looking to fit early next week and hopefully have the roller shutter back up and running.  Security 3000 will be in place to carry out security patrols again this Friday, Saturday and Sunday night. 

__________________________________________________________________________________________

Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

• Plumbing below sinks, dishwashers, washing machines and toilets
• Beneath kitchen units by removing the kick panels
• Seals around kitchen splashbacks and taps
• Checking the airing cupboard to view hot water cylinders / boilers and other connections
• Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to [email protected] to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

__________________________________________________________________________________________

Heading: Roller Shutter
Date: 29/11/19
Details: Contractors have attended to sync the car park remotes to the roller shutter.  The roller shutter company will come back out now to complete the final settings to activate the shutter.

__________________________________________________________________________________________

Heading: Roller Shutter Update
Date: 28/11/19
Details: Contractors will be attending as soon as possible to address the issues with the car park remotes being programmed into the roller shutter following the replacement of the motor.

__________________________________________________________________________________________

Heading: Clean Up
Date: 27/11/19
Details: We have sent a chaser to the cleaners to clean up the car park area following the mess that has been left by the homeless people being present.  We have also asked them to do some litter picking up around the bin store too. 

__________________________________________________________________________________________

Heading: Police
Date: 22/11/19
Details: Following Jeremy’s site visit, to confirm that he has had the Police out to site to impress on them that we have a potentially serious situation here and that if they get calls from residents concerning vagrants then they must do their job by attending site and moving them on.  If residents are not having any success with the police via “101” then please dial 999 and request that officers attend.  

__________________________________________________________________________________________

Heading: Update on repairs to roller shutter
Date: 22/1119
Details: We have been advised that the new motor has now come in.  The contractors will be on site on Thursday 28th November 2019 to fit.  We have stressed the situation with homeless people and asked them to treat as a priority job so if they can do anything to bring this date forward.  We will keep you updated.  In the meantime, we have booked out Security 3000 to carry out security patrols for this Friday evening, Saturday evening and Sunday evening.

__________________________________________________________________________________________

Heading: Homeless People
Date: 22/1119
Details: The Director has carried out a further check today on the site and been threatened when trying to move on homeless people.  The police have been called out.

__________________________________________________________________________________________

Heading: Car Park Cleaning
Date: 22/1119
Details: We have instructed the cleaning contractors to attend to clean the basement car park following the mess that has been left by the homeless people.

__________________________________________________________________________________________

Heading: Homeless People
Date: 19/11/19
Details: Contractors will attend today following reports that unfortunately some homeless people have gained access into the main building.  It is believed that one of the fire doors has been forced open.  Contractors have previously carried out a check on all the locks but will revisit to make sure all the locks are secure.

__________________________________________________________________________________________

Heading: Security Patrol
Date: 15/11/19
Details: Security 3000 will be in place to carry out security patrols this Friday, Saturday and Sunday night.  If you do experience any issues with homeless people at other times please contact the police immediately via “101” as they have the authority and power to remove homeless people.   Thank you.  Although the estimated timescale provided by the company who are looking to replace the motor to the roller shutter is up to 22nd November 2019, we have asked them to confirm how the order is going and to let us know asap once they have further details about repairs being undertaken.  Once received then we will update the website.

__________________________________________________________________________________________

Heading: Security Patrol
Date: 07/11/19
Details: Security 3000 will be in place to carry out security patrols this Friday, Saturday and Sunday night.  If you do experience any issues with homeless people at other times please contact the police immediately via “101” as they have the authority and power to remove homeless people.   Thank you.

__________________________________________________________________________________________

Heading: Roller Shutter
Date: 01/11/19
Details: We have received the various information and costings for the replacement motor today.  This work has been authorised to go ahead with a new replacement motor.  We are advised that there is a lead time of approx 10 – 15 working days – this is purely as a result of the specialist nature of these motors.

__________________________________________________________________________________________

Heading: Roller Shutter
Date: 29/10/19
Details: We have been advised that unfortunately the motor for the roller shutter is faulty and a new motor is required.  We are awaiting further information, costings and timescales from the contractor who are liaising with suppliers.  As soon as we hear further we will update the website.

__________________________________________________________________________________________

Heading: Roller Shutter
Date: 28/10/19
Details: Contractors have left the roller shutter up for the time being to enable residents to get in and out of the car park.  We are awaiting feedback from the engineer with regards to the fault.

__________________________________________________________________________________________

Heading: Bins
Date: 28/10/19
Details: We are aware from the Council that there are still ongoing issues with bin collections.  We note that the bins are currently overflowing and have instructed cleaning contractors to attend in the meantime to empty the bins and make good the surrounding area.

__________________________________________________________________________________________

Heading: Roller Shutter
Date: 28/10/19
Details: Contractors have been instructed over the weekend to repair the roller shutter which has broken down.  They are endeavouring to repair as quickly as possible.

__________________________________________________________________________________________

Heading: Perspex Cover 
Date: 02/10/19
Details: We have instructed contractors to attend as we have noted that the perspex cover to the button on the pedestrian gate has been damaged.  

__________________________________________________________________________________________

Heading: Bins
Date: 02/10/19
Details: We have notified the Council that unfortunately the bins have not been collected and asked them to attend as soon as possible.

__________________________________________________________________________________________

Heading: Recycling Bins & Bin Store
Date: 13/09/19
Details: The bins have now been collected by the Council.  The cleaning contractors have been instructed to attend to do a clean up around the bins and a general clean of the bin store area following the rubbish that has been left outside of the bins.

__________________________________________________________________________________________

Heading: Recycling Bins & Bin Store
Date: 10/09/19
Details: Following advice from the Council that there is an issue with the recycling collections, we have booked out the cleaning company to empty the recycling bins and make good the bin store area in the meantime.

__________________________________________________________________________________________

Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

__________________________________________________________________________________________

Heading: Homeless People
Date: 06/08/19
Details: Contractors have supplied and fitted a perspex sheet to the gate with a D handle on the inside to prevent homeless people using a tool to reach through to the gate.

__________________________________________________________________________________________

Heading: TV / Aerial Issues
Date: 01/08/19
Details: Thank you to those residents who have reported via our online system that you are unfortunately experiencing problems with your TV / aerials.  We have booked out an engineer to attend.  If anyone else is experiencing problems please do report immediately via our system please thank you.

__________________________________________________________________________________________

Heading: No or limited running water – Update
Date: 31/07/19
Details: We are pleased to confirm that following attendance by the engineer the system has now been fully restored.

__________________________________________________________________________________________

Heading: No or limited running water
Date: 31/07/19
Details: We have checked and the water boost pump system has tripped and unfortunately will not reset.  The repair engineer has been called out and will be on site this morning to address.

__________________________________________________________________________________________

Heading: Car Park Security
Date: 30/07/19
Details: Residents are reminded that while the car park shutter is opening and closing, the car park is vulnerable to entry, particularly by homeless people.  When entering and leaving the car park please take the time to ensure that not only has the shutter started descending but is fully down and stopped before you move off.  Unfortunately, homeless people are gaining access into the car park through this point.

If you spot a homeless person in the car park, please immediately call 101 and request that the Police attend to remove them. At the same time please also report the incident to us using the Compass website: www.compass-bm.com.  You may also call us during office hours on 0121-236 5757 (option 2).

Thank you for your co-operation in this matter.

__________________________________________________________________________________________

Heading: Homeless People
Date: 05/07/19
Details: We were on site yesterday and managed to escort some homeless people off the premises.  We have checked again this morning and the car park was clear.  It has been brought to our attention that one of the homeless people have fashioned a tool allowing him to reach through the pedestrian gate and operate the release button.  We have met with the contractor on site today and measures are being taken to stop this access.  A reminder to all residents to wait around 20 – 30 seconds when driving in and out of the car park to ensure that the roller shutter is closed firmly behind you.  As advised by the police, if you do see any homeless people on site please report immediately to them via “101”.  Thank you.

__________________________________________________________________________________________

Heading: Recycling Bins
Date: 04/07/19
Details: We are advised by the Council that unfortunately they are still behind with recycling bin collections and the service re-design is still ongoing.  They advise that looking ahead they are starting to see better staffing levels and hopefully a return to consistency.  They do advise that from next week the service should improve but the main problem area they are experiencing at the moment is the recycling area.  In the meantime, residents are asked to ensure that all rubbish (including recycling) is placed in the general paladins provided when the recycling bins become full.  Please ensure that all rubbish is broken down.  Thank you.

__________________________________________________________________________________________

Heading: Homeless Person
Date: 28/06/19
Details: Having spoken with the local police, they advise that they are carrying out random spot checks, however, if you do experience any problems with homeless people being present please report immediately to the police via “101”.  Thank you.

__________________________________________________________________________________________

Heading: Recycling Bins
Date: 28/06/19
Details: The Council are still experiencing problems with their recycling collections.  Please therefore continue to break down all ALL WASTE TO INCLUDE RECYCLING RUBBISH in the general waste paladins.  Thank you.  

__________________________________________________________________________________________

Heading: Front Door
Date: 27/06/19
Details: Contractors have been booked out to attend to the front door which we understand is hard to open and close at times.

__________________________________________________________________________________________

Heading: Homeless Person
Date: 03/05/19
Details: Further to our regular checks, we have been on site this morning and escorted a homeless person from the car park.  A reminder to all that if you do experience problems with homeless people please report immediately to the police via “101”.  The police are fully aware and have asked that residents call them if they do experience problems.

__________________________________________________________________________________________

Heading: Homeless Person
Date: 18/04/19
Details: We have instructed Security 3000 to carry out late evening patrols at JQ One (commencing from tomorrow evening).  They have been fully appraised on the situation and we have relayed all the advice as provided to us by the police.  The police themselves have confirmed they will be undertaking regular inspections.

__________________________________________________________________________________________

Heading: Homeless Person
Date: 17/04/19
Details: We have been speaking with the police again about the situation with the homeless person being present at JQ One.  The police have fully logged and we are also organising a further meeting with the neighbourhood officers.  We will keep you updated.

__________________________________________________________________________________________

Heading: Car Park Security
Date: 16/04/19
Details: Residents are reminded that while the car park shutter is opening and closing, the car park is vulnerable to entry.  When entering and leaving the car park please take the time to ensure that not only has the shutter started descending, but is fully down and stopped before you move off.  Unfortunately, homeless people are gaining access into the car park through this point.  For leaseholders with tenants in situ, please ask your tenants to ensure that the roller shutter doors are closed firmly behind them when entering and exiting the car park.  If the management company do become aware of anyone that is ignoring these requests and therefore impacting on the security, then breach of lease charges will be incurred by the property owner.  

__________________________________________________________________________________________

Heading: Homeless Person
Date: 15/04/19
Details: We have been on site this morning.  We have removed the cardboard and other items left in the car park following evidence of a homeless person being present.  A reminder to all residents to ensure that the roller shutter is closed behind them when entering and exiting the building as the homeless people are getting into the car park with residents leaving before the gate is firmly shut.  Thank you.

__________________________________________________________________________________________

Heading: Recycling Bins
Date: 11/04/19
Details: Following us chasing up the Council in relation to the collection of the recycling bins, we have been advised by the Council that they have no recycling route collections in the area at the moment and are aware of the problems.  In the meantime, can we ask all residents to ensure that they place ALL WASTE TO INCLUDE RECYCLING RUBBISH in the general waste paladins.  Thank you.  We await confirmation from the Council as to when the recycling service will be resumed.

__________________________________________________________________________________________

Heading: Site Visit
Date: 11/04/19
Details: We have been on site this morning and there were no homeless people present.  We checked and the issue with opening the front door has been addressed.  We also noted that the recycling bins are full and overflowing so we will chase u the Council about this.  In the meantime, please place all rubbish in the general paladins.  Please do not dump rubbish outside of the bins as when the bin men arrive they will collect rubbish outside of the bins – thank you.

__________________________________________________________________________________________

Heading: Front Door
Date: 10/04/19
Details: Following our attendance on site today, we noticed that the front door was very difficult to open from the outside.  We have asked a contractor to attend as a matter of urgency.

__________________________________________________________________________________________

Heading: Homeless Person
Date: 10/04/19
Details: We have received a report that a homeless person was present in the car park yesterday early evening.  One of the residents kindly reported the matter to the police via “101”.  We have been on site today to check and the homeless person was no longer present and the mattress he had brought with him and other items had also been removed.  We will check again in the morning on the situation.  Obviously if you do experience any issues in the meantime, please do not hesitate to report to the police via “101” and then relay to us.  Thank you.

__________________________________________________________________________________________

Heading: Homeless People
Date: 01/04/19
Details: We understand that unfortunately a homeless person has been back.  We have been on site this morning and the homeless person was not there at the time of our inspection but we will continue to monitor.  Please do not hesitate to report to the police via “101” if you do experience any problems and then relay to us.  Thanking you for your co-operation.

__________________________________________________________________________________________

Heading: Lights out in lift
Date: 28/03/19
Details: We have booked out the lift engineers – Otis to attend to the replacement of some of the lights in the lift.

__________________________________________________________________________________________

Heading: Homeless People
Date: 27/03/19
Details: We have chased up the cleaning company in relation to taking away the mattress and clearing the rubbish that has been left by the homeless people.  The Director has been on site again this morning to assist with the removal of a homeless person that was present.  A reminder to all residents that in relation to the roller shutters, before you drive off you check to ensure that the roller shutter is closed firmly behind you.  Residents are also responsible for ensuring the security of the building and car park.  If residents fail to co-operate with this, then this will lead to breaches in security causing issues for all other residents in the development.  In the event that homeless people are present, please report immediately to the police via “101” as per the advice provided by the police to Compass Block Management.  Thanking you for your co-operation.

__________________________________________________________________________________________

Heading: Front Door
Date: 25/03/19
Details: It is believed the homeless people may have gained access via the roller shutters, however, whilst on site this morning we noted that the front door is not always shutting and locking.  We have therefore booked out contractors to attend urgently to repair.

__________________________________________________________________________________________

Heading: Homeless People
Date: 22/03/19 – UPDATE
Details: If you do experience any further issues with homeless people, please report immediately to the police via “101” (as per the advice we received from the police on the process).  The police have the power to remove homeless people.  A reminder also to ensure that the roller shutter to the car park is shut firmly behind you when entering and exiting the building to prevent access being gained by homeless people.  Thanking you for your co-operation.

__________________________________________________________________________________________

Heading: Homeless People
Date: 22/03/19
Details: We have received a report that there are a couple of homeless people in the car park set up on a mattress.  The person reporting has been advised to contact the police (as per the advice we received from the police on the process) via “101” which they will look to do.  The police have the power to remove homeless people.

__________________________________________________________________________________________

Heading: Water Pump Cleaning
Date: 13/03/19
Details: The water tank will be cleaned and the chlorination checked on Tuesday 4th June 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

__________________________________________________________________________________________

Heading: Recycling Bins
Date: 06/03/18
Details: As the Council have not emptied the recycling bins and rubbish is overflowing, we have instructed contractors to clear up the rubbish around the bin store and, on this occasion, empty the recycling bins.  Further to our previous requests, however, can all residents place their recycling rubbish in the general waste bins when the recycling bins are full.  Please ensure that all cardboard is broken down to fit inside the bins and no rubbish should be dumped outside of the bins.  Thanking you for your co-operation.  __________________________________________________________________________________________

Heading: CCTV Cameras
Date: 07/02/19
Details: We can confirm that CCTV cameras have been installed and are now fully operational at the development. 

---

Heading: Bins
Date: 06/02/19
Details: As you will have noted from the news, there is an ongoing issue with refuse collection in and around the City Centre. We are regularly chasing the Council for an update. In the meantime, we will instruct a cleaning contractor to clear up around the bins to try and assist with the overflow of rubbish that has built up. 

---

Heading: Homeless People & Security of Building
Date: 23/01/19
Details: Please ensure that all gates and doors are closed firmly behind you when entering and exiting the building to avoid homeless people and non residents being able to enter the building. A member of staff has been in attendance again this morning and experienced an incident with a homeless person. If you do see homeless people on site please report immediately to the police via 101 and then report via www.compass-bm.com thank you. Whilst we will ensure that the locks are all in working order and book out contractors accordingly, residents are also responsible for maintaining the security of the building by ensuring doors and gates are closed behind them. 

Heading: Homeless People
Date: 21/01/19
Details: Following reports of homeless people being on site, the Director attended on site. He also attended first thing this morning and at the time there was no homeless people present, however, he has been back on site following a report that a homeless person has been again on site. Contractors are also booked to attend urgently to the front door as the door has been kicked with force to gain access. The police have been made aware. 

---

Heading: Urgent Update
Date: 17/01/19
Details: Following the issue with homeless people being on site, cleaning contractors have been instructed to urgently attend to clear up the back staircase and surrounding area. 

---

Heading: Urgent Update
Date: 17/01/19
Details: The Director of Compass has been on site this morning (6.25am) and reported immediately the police the presence of homeless people. He waited on site until the police turned up at 8.05am. The contractors are attending to the broken door lock giving access to the building core by the bin store today. 

---

Heading: Issue with Door
Date: 16/01/19
Details: We have received a report this afternoon of an issue with the door by the bins. The Director has been in attendance and advised that Contractors will be required. We have therefore booked out contractors to attend as soon as possible. 

---

Heading: Recycling Bins
Date: 16/01/19
Details: We have been regularly chasing the Council for an update with regards to the issues with lack of collection of the recycling bins. We have today received the following advice from the Council : As industrial action is ongoing please use the refuse bins for the time being to avoid further issues. We will keep you updated as we hear further. 

---

Heading: Recycling Bins
Date: 10/01/19
Details: We have been chasing the Council regarding the issue with overflowing recycling bins and chased them again today to advise they need to address urgently.

---

Heading: Issue with Pedestrian Gate lock by roller shutter
Date: 10/01/19
Details: We have received a report that there is an issue with the lock to the pedestrian gate by the roller shutter. We can confirm that we have been in attendance this morning and the gate is now fully operational and locking correctly.

---

Heading: Changes to entrance codes
Date: 13/12/18
Details: Further to our notification on the code changes at JQ One, we have sent out circulars to both occupants and leaseholders confirming the settings. If you have not received the circular, please contact the office on 0121 236 5757 option 2 immediately given our offices will be closed from Friday 21st December 2018 until the New Year thank you.

---

Heading: Recycling Bins
Date: 05/12/18
Details: Can we ask that all residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. There are still unfortunately issues with collections by the Council. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 

---

Heading: Front Door Code Change
Date: 12/11/18
Details: We are aware that non-residents are gaining access to JQ One despite the front door codes only being changed back in February 2018. In order to deal with the problem however we have instructed contractors to attend to change the front door code. The front door code will change during Wednesday 28th November 2018. A circular is being sent out with the code information. Please note that this code must not be given out to non-residents.

---

Heading: Replacement of Carpets
Date: 09/11/18
Details: Contractors have confirmed that works will commence on Monday 12th November 2018 with regards to the replacement carpets.

---

Heading: Replacement of Carpets
Date: 19/10/18
Details: Letters will be sent out to all leaseholders to confirm that we have instructed contractors to go ahead with the replacement of the carpets as per the Section 20 Notice sent out. We await confirmation on a start date from the contractors.

---

Heading: Car Park & Building
Date: 19/10/18
Details: We have been on site this morning to check the building and car park. It was clear and no homeless people were present.

---

Heading: Car Park & Building
Date: 18/10/18
Details: We have been on site the last few mornings to check the building and car park. It was clear and no homeless people were present.

---

Heading: Car Park & Building
Date: 15/10/18
Details: We were on site yesterday morning and this morning to check the building and car park. It was clear and no homeless people were present.

---

Heading: Car Park & Building
Date: 11/10/18
Details: We were on site yesterday morning and this morning to check the building and car park. It was clear and no homeless people were present.

---

Heading: Recycling Bins
Date: 09/10/18
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 

---

Heading: Bins
Date: 09/10/18
Details: We have been regularly chasing up the Council to ensure that the bins are emptied and regularly emptied as per their schedule. The Council are responsible for ensuring that this is done so we would ask residents also to chase up the Council too given that you pay your taxes to them for this service. The more people that report may prompt the Council to take note and finally do so something about the situation. For all residents please do ensure your waste is disposed of correctly so that when the Council attend, they have no excuse not to empty the bins. Thanking you for your co-operation – obviously we will continue to chase. 

---

Heading: Car Park & Building
Date: 09/10/18
Details: We have been on site this morning to check the building and car park. It was clear and no homeless people were present.

---

Heading: Car Park & Building
Date: 05/10/18
Details: We have been on site this morning to check the building and car park. It was clear and no homeless people were present.

---

Heading: Car Park & Building
Date: 04/10/18
Details: We have been on site this morning to check the building and car park. We found that the pedestrian gate and block entry door off the upper car park had both been deliberately left open. Fortunately, there was no signs of any activity with homeless people. A reminder to all to ensure that doors and gates are closed firmly behind you when entering and exiting the building.

---

Heading: Car Park
Date: 03/10/18
Details: We have been on site this morning to check the building and car park. It was clear and no homeless people were present.

---

Heading: Car Park
Date: 02/10/18
Details: We have been on site this morning to check the building and car park. It was clear and no homeless people were present.

---

Heading: Car Park
Date: 01/10/18
Details: We have been on site this morning to check the building and car park. It was clear and no homeless people were present.

---

Heading: Car Park
Date: 28/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Car Park
Date: 26/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Repainting of car park numbers
Date: 25/09/18
Details: The contractors have advised that unfortunately due to the number of cars that were in situ yesterday, the painting of the lines took longer than anticipated. They will be back on site tomorrow to paint the numbers. It will not be necessary to move vehicles as they will look to paint the numbering on the ground just on the outside of each space allocation.

---

Heading: Repainting of car park lines and numbers
Date: 25/09/18
Details: Contractors have been on site to repaint the lines for the car park. We note that they have not repainted the numbers. We are awaiting feedback from them as to why this did not go ahead as per their instruction.

---

Heading: Cardboard in bin store
Date: 24/09/18
Details: Despite regular reminders both on the website and via circulars, someone has dumped a lot of cardboard in the bin store. The bin men will not collect this. Therefore, cleaning contractors have had to be booked out to attend to remove.

---

Heading: Radiator in communal hallway
Date: 24/09/18
Details: Contractors have been booked to attend to the radiator in the communal hallway on the ground level as it is away from the wall. We have asked that the contractors attend urgently on this.

---

Heading: Car Park
Date: 24/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Car Park
Date: 20/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Car Park
Date: 19/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Car Park
Date: 18/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Car Park
Date: 17/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Car Park
Date: 14/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Car Park
Date: 13/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Car Park
Date: 12/09/18
Details: We have been on site this morning to check the car park and it is clear and no homeless people were present.

---

Heading: Homeless People
Date: 11/09/18
Details: We have been attending each morning to check on the site. 2 homeless people were escorted off the site yesterday. Unfortunately, they did leave waste and mess behind which the cleaners have attended to. Please do report to the police direct via 101 if you do see homeless people on site as they are the ones who have the power to remove homeless people. We urgently request that all residents wait to ensure the roller shutter is closed firmly behind you when entering and exiting the car park. Thank you.

---

Heading: Report of Package left in lower car park
Date: 07/09/18
Details: Following a report of a suspicious package being left in the lower ground floor car park, this has subsequently been identified as a tyre kit for a Citroen Diesel. If anyone has left this in the car park this can be reclaimed from our office at 13 Frederick Street, Birmingham, B1 3HE (Monday to Friday 9.00am to 5.00pm).

---

Heading: Upkeep of Development
Date: 06/09/18
Details: We have been on site this morning and noted that no homeless people were present, the bin by the letterboxes have been emptied, the cleaners have attended and the dog mess that was left has been cleaned up. Please note that pets are not permitted at the development – owners who ignore this will be charged with a breach of lease and incur further charges if issues of this nature have to be followed up. The paladins will be emptied tomorrow (in the meantime please do not dump rubbish outside of the paladins as the bin men will not collect – thank you.

---

Heading: Cleaning
Date: 05/09/18
Details: The cleaners will be on site this afternoon for the regular clean (rescheduled from yesterday).

---

Heading: Recyling Bins – update
Date: 31/08/18
Details: We have been on site and the Council have now emptied the recycling bins.

---

Heading: Recyling Bins
Date: 31/08/18
Details: We have been in touch with the Council as unfortunately it would appear they have not emptied the recycling bins and it would seem that they have not done so recently. We have asked them to attend as soon as possible.

---

Heading: Roller Shutters for Car Park
Date: 31/08/18
Details: The roller shutters are now fully working following the assistance of one of the residents which is very much appreciated.

---

Heading: Cleaning in Car Park
Date: 31/08/18
Details: Following a report that there was mess in the car park area, cleaners have been in attendance and cleaned up.

---

Heading: Roller Shutter for Car Park
Date: 30/08/18
Details: We have just received a call to say that unfortunately the roller shutter for the car park is currently stuck in the open position. We have sent an urgent request for someone to attend.

---

Heading: Important Information regarding the Car Park
Date: 22/08/18
Details: Please note that contractors are booked to attend on Monday 24th September 2018 to repaint the lines and numbers for both the upper and lower car parks.

May we ask that all residents ensure that no vehicles are parked in the car parks from 9.00am on Monday 24th September 2018 until 5.00pm so that works may be carried out. The contractors will require the car park to be clear whilst works are carried out. Vehicles may be parked up as usual in their allocated spaces after 5.00pm. Thanking you for your co-operation. 

---

Heading: Unauthorised Car Parking
Date: 22/08/18
Details: A reminder to all residents to park only within their allocated parking space. You must not park anywhere other than in your designated space. Thanking you for your co-operation. 

---

Heading: Bin Store / Area – User Guide
Date: 16/08/18
Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –

• Ensure that all general rubbish is in properly sealed bin bags.

• Place all your rubbish in either a paladin or the appropriate recycling bin.

The bin men will not remove any rubbish that is not in a paladin / recycling bin and will not empty any paladin / recycling bin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area.

• Do not overfill a paladin when there are other paladins with space in them.

• When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin or recycling bin.

With particular regard to the recycling bins: –

• Please make sure that you put the right recycling items in the right recycling bin. If a recycling bin is contaminated it will only be emptied if an additional decontamination charge is paid.

• If the recycling bins are full then you must put your recycling in to one of the general waste paladins. Do not leave any recycling items on the floor as they will not be taken away.

Finally: –

• If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice.

Thank you for your co-operation in this matter. 

---

Heading: Fire Alarm
Date: 14/08/18
Details: We have been advised that the fire alarm is going off. The Director of Compass Block Management is on his way to the site to attend to this. 

---

Heading: Bike Theft
Date: 14/08/18
Details: Unfortunately a bike was stolen on 13th August 2018. We are advised that this has been reported to the police. Can we urgently ask that all residents do not leave the main front door open, ensure the doors are closed firmly behind them when entering and exiting the building and that before driving off, the roller shutter has closed properly. Thank you. 

---

Heading: Car Theft
Date: 10/08/18
Details: It has been reported that unfortunately a car was stolen from the car park on the evening of 8th August 2018. The police have been informed. The incident may be a specific target, however, we would remind all residents to be extra careful and report anything suspicious immediately to the police. Please do ensure that the roller shutter has closed behind you before driving off. We appreciate this may cause you a short delay but should deter anyone from entering the car park while the shutter is still raised. 

---

Heading: Bin Collection
Date: 09/08/18
Details: We have been advised by the Waste Dept at the Council that unfortunately due to breakdowns, the collection due this Friday has been rescheduled for Tuesday 14th August 2018. Please ensure that recycling is not left on the floor in front of the full bins but put in the general waste paladins instead in the meantime – thank you. 

---

Heading: Homeless People
Date: 07/08/18
Details: Please report any issues with homeless people direct to the police via 101. Please then update Compass Block Management about the incident via our online reporting system. Do not let anyone into the building if not recognised as being one of the other residents. Please also allow time for the roller shutter to come down upon entering and exiting the car park before driving off to negate homeless people tailgating and gaining access into the development. Thank you. 

---

Heading: Bins
Date: 07/08/18
Details: A reminder to ensure that all waste is disposed of correctly. The Council will not collect rubbish that is outside of the paladins. Occupants are responsible for organising a separate collection for bulky items via the Council. Please note that leaseholders may incur a breach of lease charge if themselves or their tenants are found to be dumping bulky items. All cardboard in particular is to be broken down before putting into the paladins to enable room for other rubbish. 

---

Heading: Door Code Change
Date: 07/08/18
Details: In light of the issues with homeless people, we have booked out contractors to attend to a door code change. We will keep you updated on timescales for the change and code. A reminder that the code is not to be divulged to non residents of the development – thank you. 

---

Heading: Unauthorised Car Parking
Date: 07/08/18
Details: We would like to remind all residents that all car parking spaces are allocated and you must not park anywhere other than in your designated space. You must not park, or give permission for anyone else to park, anywhere other than in the space allocated to you even if it appears to be free. Doing so has a detrimental effect on other residents. Thanking you for your co-operation. 

---

Heading: Homeless People
Date: 06/08/18
Details: The Director of Compass was on site this morning at 06:30 to check to make sure that there were not homeless people on site and confirms that there were no-one at the time of inspection. A reminder to ensure that doors are closed firmly behind you when entering and exiting the building. We have spoken to the police and if you do experience issues with homeless people within the development, the police have asked that you report via their “101” number. 

---

Heading: Lift
Date: 03/07/18
Details: We understand that the lift is not working. The doors are opening and closing but the lift is stuck on the ground floor. We have booked out contractors – Otis to attend and asked them to mark as urgent. 

---

Heading: Bins
Date: 02/07/18
Details: Unfortunately, someone has dumped large pieces of cardboard, a frame and mattress in the bin area. A reminder that occupants are responsible for organising a separate collection for bulky items via the Council. Please note that leaseholders may incur a breach of lease charge if themselves or their tenants are found to be dumping bulky items. In the meantime, we will organise for a cleaning contractor to clear up the items around the paladins. The bin men certainly will not collect the rubbish bins with items blocking their access. 

---

Heading: Bins
Date: 15/06/18
Details: A meeting has recently taken place onsite to discuss the refuse facility. We note that the bins have not been collected. We are chasing up the Council for a collection date. In the meantime have booked out a cleaning company to collect the rubbish overflow outside of the bins. 

---

Heading: Homeless People
Date: 13/06/18
Details: Please ensure that doors are closed firmly behind you when entering and exiting the building. We have spoken to the police and if you do experience issues with homeless people within the development, the police have asked that you report via their “101” number. Thank you. 

---

Heading: Car Park Gates
Date: 23/05/18
Details: As per our circulars and alert, the car park gate was recoded on 22nd May 2018. As per the circulars, residents will need to reset their car park remotes to gain access. Anyone without a “nice” remote will need to contact the office to make arrangements to swap over their car park remote as the old remotes will not work. Thank you. 

---

Heading: Homeless People
Date: 11/05/18
Details: We have been made aware that homeless people have been gaining access into the building. A reminder to all residents NOT to give out entrance codes. Please also ensure that doors are closed firmly behind you when entering and exiting the building – thanking you for your full co-operation with this matter. 

---

Heading: Bins
Date: 11/05/18
Details: The bins have been collected now by the Council. The cleaning company will do a clear up around the bins. 

---

Heading: Fire Alarm
Date: 09/05/18
Details: We have received advice from the offices that the fire alarm is going off. Contractors and the Director are on their way to attend to this. 

---

Heading: Bins
Date: 02/05/18
Details: We are aware that the recycling bins do not appear to have been emptied for some time now. We have reported to the Council asking that they attend immediately. 

---

Heading: Car Parking
Date: 18/04/18
Details: A further reminder that leaseholders and their tenants are only to park in the spaces as allocated within the terms of the lease with the apartment. We are receiving regular reports of cars being parked incorrectly and sometimes by car owners who do not live at JQ One. Contractors are booked out to repaint the car park space numbers to make very clear the spaces. Thank you. 

---

Heading: Fire Alarm Sounding
Date: 06/04/18
Details: We have been made aware that the fire alarm is going off. An fire contractor is on his way and Managing Director with another contractor is in attendance. 

---

Heading: Disruption to Water Supply on Tuesday 10th April 2018
Date: 05/04/18
Details: Please note that the annual water tank chlorination will be taking place on Tuesday 10th April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 

---

Heading: Parking
Date: 05/04/18
Details: A reminder for all residents to park in only the spaces that have been allocated to them (as per the owner’s lease). Letters are being sent out in today’s post with a copy of the car park space allocations for quick ease of reference. Thank you. 

---

Heading: Car Park Gates
Date: 27/03/18
Details: Following a report that the gates were not in working order, a contractor attended this morning. The contractor undertook quite a few tests and found the gates to be in good working order. 

---

Heading: Car Parking Spaces
Date: 26/03/18
Details: A reminder to all occupants that you park only within your allocated space (as per your lease). For leaseholders that rent out their apartments, please ensure that the space number is relayed to your tenants to avoid people being parking in the wrong spaces. Thank you for your co-operation. 

Heading: Front Door Code Change – 21.02.18
Date: 06/02/18
Details: To confirm that the front door code will be changed on Wednesday 21st February 2018. A circular will be sent out with the details. For all landlords please ensure that you update your tenants with the new code – thank you. A reminder also that the code is not to be given out to guests. Thank you for your co-operation. 

---

Heading: Car Parking
Date: 05/02/18
Details: Please be advised that you are to only park in the designated parking space which is shown in your lease. For tenants please revert to your landlord / agent for further information. You must park your car within the lines of your car parking space and you must make sure you do not prohibit others from parking in their space at any time. Many thanks for your co-operation. 

---

Heading: Entrance Code Change
Date: 01/02/18
Details: The entrance codes will be changing shortly. We will keep you updated on the date. 

---

Heading: Fire Extinguisher Maintenance
Date: 24/11/17
Details: The annual fire extinguisher maintenance was carried out at the development today.

---

Heading: Periodic Fire Alarm Maintenance
Date: 08/09/17
Details: The periodic fire alarm maintenance will be carried out today. There will be minimal disruption to residents. 

---