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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.
All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.
Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.
Compass Maintenance Contact is Judy Wyatt
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Windows are cleaned every two months.
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Please click here to request a digital copy of the building insurance certificate.
The communal areas are cleaned one a week.
Click to download the Lynton Gardens Handbook
Refuse & Recycling
Your waste and recycling is collected by Bromsgrove District Council.
Click here for your collection day and other information about the service.
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Bromsgrove District Council.
To book a collection, call 01527 881 188.
Please do not leave bulky items in the bin store as they will not be collected.
There are no fob entry systems at this development.
Please click here to request a share certificate.
Fire Alarm Testing
There is no communal fire alarm system at this development.
Grounds maintenance is carried out once a fortnight.
Fees and Charges
Please click here to View our Fees and Charges
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.
If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.
CLICK TO VIEW ALL MAINTENANCE HISTORY
Heading: Coronavirus (CORVID19) – update
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.
If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email firstname.lastname@example.org. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.
Thank you for your patience and understanding while we work to maintain services as much as possible during this period.
Heading: Coronavirus (CORVID19)
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.
As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.
Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.
You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.
For further information and the latest advice regarding CORVID-19, please visit: –
As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.
We thank you in advance for your understanding and cooperation.
Important – For Owners & Residents
To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks. For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises. Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.
Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us.
Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.
We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-
- Plumbing below sinks, dishwashers, washing machines and toilets
- Beneath kitchen units by removing the kick panels
- Seals around kitchen splashbacks and taps
- Checking the airing cupboard to view hot water cylinders / boilers and other connections
- Seals around the joints between tiles and baths or showers
When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity.
To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments. Please forward Annual Certificates to email@example.com to confirm that hot water cylinders and boilers are being serviced and maintained.
Thanking you for your co-operation.
Details: Contractors have attended to stain the bench and replace the bin in the gardens.
Heading: Communal Doors
Details: Contractors have been booked to attend to the front door which is reported as being hard to pull open. The contractors are also booked to attend to the trade button to change the time settings for Saturday for the postman as we understand he is experiencing difficulties with access on a Saturday.
Heading: Car Parking – Visitor Parking Spaces
Details: We would remind everyone that the visitor car parking spaces are not to be used to park additional cars in your ownership and that any car observed to be using any of the visitor car parking spaces for a continuous period of more than 24 hours will be liable to be fined by UKPC for illegal parking.
With that in mind, we would ask the owner of the car with the registration number S402 SMS to remove this car from the visitor parking spaces immediately in order to avoid being fined.
Thank you for your co-operation in this matter.
Heading: Disposal of Rubbish
Details: A reminder to all residents that rubbish is to be placed only in the bins provided. If you do have any bulky items that you will need to organise direct with the Council for collection. The bin men will not collect items outside of the bins under any circumstances.
We note that unfortunately someone has just dumped an office chair, mirror and bed frame end in the bin store. We have arranged for a contractor to remove, however, if we become aware of the resident who has dumped this rubbish then a breach of lease charge will be incurred by them.
Please do not leave rubbish outside of the bins or leave bulky items in the bin store under any circumstances – thank you.
Heading: Issue with Front Door
Details: We understand that there is an issue with the front door in that it is not shutting very well unless forced. We can confirm that we have instructed contractors to attend.
Heading: Aerial Issues
Details: We have received reports that some residents are experiencing issues with their aerial connections which is resulting in poor TV signals including Freeview. We can confirm that the aerial contractors, Chapmans, have been instructed to attend. We have asked them to attend asap.
Heading: Car Parking
Details: Please ensure that you park only in your allocated parking space, that you park your car within the lines of your parking space and you do not park in any other numbered space at any time.
Parking on the roadway is not allowed. There are visitor parking spaces, so please do not under any circumstances park on the roadway or allow any of your visitors to do so.
In particular, do not leave cars parked in the roadway outside the front door of the building. This not only causes a partial obstruction for other residents but is a breach of the lease. If we identify who is parking incorrectly then the leaseholder of the apartment will be contacted and charged a breach of lease.
Thank you for your co-operation in this matter.
Heading: Site update
Details: The respective contractors have been chased up to attend to the rotten door frame to one of the main doors and weeding to the middle border. We have asked them to attend asap.
Heading: Update following site visit today
Details: Following this morning’s site visit, we have identified areas which require attention:-
* Grounds maintenance – we have asked contractors to provide a quote for adding more bark and shrubs to the bare areas.
* Bin Store – quotation requested to cut back the tree which is overhanging the bin store and clearing of the guttering to the bin store.
* Bin Store – contractors have been booked out to clear all the rubbish in the bin store.
* Door frame – contractors have been booked out to repair the door frame.
* Bin Store – we have booked out contractors to repair the downpipes.
Heading: Car Parking
Details: Please be advised that you are to only park in the designated parking space which is shown in your lease. We have had reports again of residents parking in other resident’s spaces. For tenants please revert to your landlord / agent for further information. You must park your car within the lines of your car parking space and you must make sure you do not prohibit others from parking in their space at any time.
Heading: Cleaning & Gardening
Details: The cleaning works have now been undertaken to clear up the mess following the flooding. The gardening has also been attended to with the small hedges and bushes being cut back. We have received a quotation for works to cut back the larger trees which has been authorised and contractors asked to attend as soon as possible (the large trees surrounding the car park area).
Heading: Impact from flooding
Details: With the severe flooding over the weekend, the drains have popped leaving a lot of mess. Cleaning contractors have been booked out to attend urgently to clear up. One resident has already kindly cleaned up as much as possible.
Details: Please do not throw cigarette butts in the car park or onto the communal grounds. Please dispose of cigarettes only once fully extinguished in a bin. Please do not throw cigarette butts out of windows littering the gardens. Thank you.
Heading: Disposal of Rubbish
Details: A reminder that waste and rubbish are to be disposed off correctly in bins. For larger or bulky items, arrangements must be made by the person disposing of the items to either dispose of via the local waste site or organise for the Council Refuse Dept to collect. Please do not leave rubbish in the car park or communal grounds. Thanking you for your co-operation.
Heading: Car Parking
Details: Please be advised that you are to only park in the designated parking space which is shown in your lease. For tenants please revert to your landlord / agent for further information. You must park your car within the lines of your car parking space and you must make sure you do not prohibit others from parking in their space at any time. Many thanks for your co-operation.