IMPORTANT DEVELOPMENT ALERTS!
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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Rough Sleepers and Antisocial Behaviour

Please report any rough sleepers or antisocial behaviour immediately to the Police via 101

Property Maintenance Manager is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
CAR PARKING NOTICE – NOT PERMITTED TO PARK
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a week. 
Your Handbook
Please contact us to request your Point 3 handbook
Fire Safety Plan
Please see below Fire Safety Plan:-

 

Fire Safety Plan

Complaints
If you are not happy with our services, you can read more about how we handle complaints in our COMPLAINTS PROCEDURE FOR BLOCK MANAGEMENT 2022
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other  information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement entrance fob or car park remote and then select “other”. Thank you.
The cost of a replacement entrance fob is £30.00 inc VAT and the car park remote is £60.00 inc VAT.
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once a month.
Fees and Charges
Please click here to request a copy of the COMPASS BLOCK MANAGEMENT FEES AND CHARGES 2023
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Lift
Date: 16/02/2024

Details: Otis engineers have been in attendance and confirm that the lift has been repaired and is fully operational.

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Heading: Intercom System
Date: 16/02/2024

Details: The providers for the new intercom system have been out to assess the requirements for the building.  They have drafted up all the relevant information.  We have had a meeting with them.  The information is being sent over to the contractors who can install.  We are due to speak with the contractors on Monday so will provide further information about the new system with timings.

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Heading: Lift
Date: 16/02/2024

Details: Otis advise that the replacement pin was fitted yesterday evening – the engineers are currently on site this morning working on the lift.

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Heading: Lift
Date: 14/02/2024

Details: Otis advise that the replacement pin is expected tomorrow and will be fitted tomorrow.  Otis advise that the lift should be fully functional once the repair has been completed.

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Heading: Lift
Date: 09/02/2024

Details: The lift engineer has been in attendance. He has returned to the office:-
“The pin is being sent to a factory who will have to remove the pin from its housing and machine / manufacture a new pin. This will be undertaken, and Otis’s engineer estimates that it will be installed next week ( hopefully by Tuesday) and lift will then be fully operational”. 

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Heading: Lift
Date: 08/02/2024

Details: We are meeting with the Senior Service Manager on Wednesday 14th February 2024 to discuss the options for the lift in terms of a modernisation / upgrade.  We have also been chasing about the latest issue and been advised that the engineer has been in attendance.  Otis advise “The safety gear linkage has sheared under the lift car”.  They advise the engineers will be “attending tomorrow to assess damage etc”.  We will check back with Otis tomorrow following their attendance.

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Heading: Lift
Date: 05/02/2024

Details: Unfortunately, the Senior Service Manager was unable to attend the meeting last week.  A new meeting date is being arranged to look at lift modernisation / upgrade.  In the meantime, an engineer has been booked out to attend to the lift given the vibrating and noise the lift is making.

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Heading: Parking
Date: 05/02/2024

Details: A reminder to all residents that vehicles are to be only parked within the allocated parking space for your apartment.  Vehicles must not be parked up in another resident’s space or in unallocated areas.

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Heading: Lift
Date: 19/01/2024

Details: We are advised by Otis that the engineer did attend yesterday with the lift working only for a short time.  The engineer is due to come back as you will have noted the lift is still not working.  We have a meeting booked also with the Senior Service Manager on Monday 29th January.

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Heading: Lift
Date: 18/01/2024

Details: We have requested a meeting with the Senior Service Manager in follow up to our request for further information / best options in relation to the lift.  We are advised that he is currently on annual leave but back tomorrow.  We have instructed Otis to attend as note the lift is not working again to see if they can do anything in the meantime.

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Heading: Lift
Date: 15/01/2024

Details: We have instructed an engineer to attend following reports that the lift is not working yet again.  We have also asked for a quote and further information in terms of a new lift / modernisation given all the problems being experienced.

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Heading: Lift
Date: 09/01/2024

Details: We have been advised that the replacement part has finally been installed and that the lift is back in working order.

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Heading: Lift
Date: 05/01/2024

Details: We have been chasing up Otis to find out what is happening with the lift.  We have just received the following update from the Senior Services Delivery Manager:-

“Parts never arrived in time for Point 3 to allow us to return over the Xmas period.  We are expecting delivery of the parts for this site early next week”

We will continue to keep chasing to gain confirmation that the parts have arrived next week and reiterated to Otis that as soon as received we expect an engineer to attend immediately.

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Heading: Lift
Date: 22/12/2023

Details: Otis have advised that they are doing all they can to get the parts delivered for 27th December 2023.  They advise that the shift engineers will then install.

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Heading: Lift
Date: 19/12/2023

Details: We have chased the Senior Service Delivery Manager for an update on the new part – as soon as we hear further we will provide an update.

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Heading: Lift – Update
Date: 18/12/2023

Details: We have asked Otis for an update on the lift to be advised that the new switch they fitted at the weekend was faulty.  They advise a further switch is on order – we have asked for confirmation on timescales especially given the Christmas period.

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Heading: Lift – Update
Date: 14/12/2023

Details: We have just been advised that the “Part is expected tomorrow so if it arrives early enough, the engineers will attend and install, if not then they will attend on Saturday to install”.  We have asked Otis to keep us updated but we will check tomorrow with them.

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Heading: Lift
Date: 14/12/2023

Details: We have been chasing up Otis to find out what is happening with the lift.  We are advised that they are awaiting a “new Safety Gear Switch”.  We have been chasing again today for an update as to whether the part is in and timescales to get the lift up and running urgently.

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Heading: Lift
Date: 01/12/2023

Details: In follow up to us chasing Otis, we have spoken with Carl at Otis who advises that the main Supervisor is on annual leave until Monday.  They have recommended that to ensure an engineer definitely attends we rebook again which has been carried out.  We will be speaking with the main Supervisor on Monday and provide a further update as soon as we have spoken to them.

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Heading: Lift
Date: 01/12/2023

Details: We are continuing to chase up Otis as understand that whilst the engineer has been out, the lift has broken down yet again.  We are chasing for a thorough investigation, understanding and resolution to the lift issues.

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Heading: Lift
Date: 29/11/2023

Details: We are chasing the main supervisor and Otis team to find out what is happening with the lift.  We note “repairs” are being undertaken but need to know why the lift keeps breaking down again once an engineer has been in attendance and requested a thorough investigation.  We will keep you updated as we hear further.

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Heading: Bins
Date: 28/11/2023

Details: We are chasing up the Council to find out whether there have been any issues with the bin collections as understand that the bin store is in a mess.  We have instructed contractors to attend to do a clean up around the bins and remove excess rubbish on top of the bins.  

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Heading: Lift
Date: 24/11/2023

Details: To confirm that the lift engineers, Otis, have been chased up again about the lift not working.  We have also raised the fact that the same problem keeps occurring, asked them to look into what has been carried out in terms of repairs so far (as clearly there is a main underlying problem), we have relayed annoyance and frustrations for all residents and asked Otis to confirm what the resolution is.  

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Heading: Lift
Date: 21/11/2023

Details: To confirm that the lift engineers, Otis, have definitely been re instructed to attend to the lift which has stopped working. 

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Heading: Lift
Date: 14/11/2023

Details: To confirm that the lift engineers, Otis, have definitely been instructed to attend to the lift which is not working.

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Heading: Lift
Date: 01/11/2023

Details: We have been advised by Otis that they have attended site and “found an issue with a car frame equipment. The equipment was reset and the unit returned to normal service”.

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Heading: Lift
Date: 01/11/2023

Details: We have instructed the lift engineers, Otis, to attend to the lift given it is stuck on the 4th floor – this has been booked via their reference number: WO2794219.

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Heading: Intercom System
Date: 27/10/2023

Details: We have had a meeting with the new system provider.  They are currently surveying and will provide the specifications and quotes.  We are looking at a full installation on the main front door with fob readers on the side and rear door.  The system will work similar to “Ring O Bell” in that mobile numbers will be logged against each fob.  This will negate the need for the handsets within your apartments.  Further details will be provided in due course.

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Heading: Parking Control
Date: 12/10/2023

Details: We are looking to utilise the services of ParkingEye.  This will mean that the registration number for occupants will be logged and any unauthorised vehicles will receive an immediate fine (this will go to the vehicle owner). A Letter of Authority has been sent over to the freeholder of Point 3 for the installation of cameras for vehicle recognition.  Once the Letter of Authority has been signed, ParkingEye will carry out a survey of the site to plan the locations of cameras.  Copy documentation will be forwarded to us.  We will then liaise with leaseholders to gather permitted vehicle registration numbers.

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Heading: Intercom System
Date: 04/10/2023

Details: Unfortunately, we do not have any timescales at the moment for the installation of a new intercom system which is required.  We are trying to organise with the suppliers and installers to meet on site in the first instance then we can look at going ahead with the installation.  We will update the website with any positive news but unfortunately it is not going to be a quick fix.

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Heading: Parking Control
Date: 04/10/2023

Details: We have met on site with another parking company about organising parking enforcement on site.  We will keep you updated on developments.

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Heading: Lift
Date: 20/09/2023

Details: We have subsequently been advised by the Senior Service Delivery Manager that the engineer will be collecting the replacement part and attending to install tomorrow.

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Heading: Lift
Date: 20/09/2023

Details: We have been chasing Otis for an update on the lift.  The Otis Team have been trying to chase up the engineer for a date for repair but unfortunately nothing has been confirmed as yet.  We are chasing and reiterated the urgency of the situation.  We have also relayed to the main manager given no positive repair date has been provided as yet.

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Heading: Lift
Date: 19/09/2023

Details: We have been chasing Otis for an update as understand that the replacement part was due in yesterday.  Otis have confirmed that the part is ready for collection by Otis.  We have left a message for an update on timescale for Otis to pick up and ultimately repair the lift.  We will keep chasing too.

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Heading: Lift
Date: 14/09/2023

Details: We have been chasing up Otis to find out what is going on with the lift.  Following our chaser today, we have been advised that a replacement part is required and should be delivered to Otis on 18th September 2023.  We have advised that no one from Otis has called us and especially as we have raised the matter with the main manager.  We will raise a formal complaint with Otis.  We will continue to chase them about the replacement part.  

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Heading: Lift
Date: 12/09/2023

Details: To confirm that we reported the issue with the lift at Point 3 on 29th August.  We have been chasing and spoke with Otis again yesterday who advised that they would ensure an engineer attends.  We have heard nothing further but understand that the lift has been left out of order.  Having checked with Otis, they have nothing on record to say that an engineer has been out as yet.  Given the situation, we have raised immediately with the manager to find out what is going on – as soon as we hear further we will post an update.  We will keep chasing Otis.

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Heading: Illegal Parking
Date: 11/09/2023

Details: Would the owner of the Black Mercedes Registration Number: RO12 XYV please remove your vehicle immediately – you are not permitted to park.  The space DOES NOT belong to you.  Please contact Compass Block Management urgently on 0121 758 7222.

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Heading: Lift
Date: 29/08/2023

Details: We have instructed the lift engineers, Otis, to attend to the lift given the loud noise it is making.

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Heading: Window Cleaning
Date: 28/07/2023

Details: The window cleaner is scheduled to attend on Saturday 12th August 2023

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Heading: Car Park Access
Date: 24/07/2023

Details: Please be advised that contractors, CS Electrical Plumbing & Building Services Ltd (CS), will be on site during the morning of Wednesday 26th July 2023 to carry out essential repair work.  CS will be using a cherry picker.  As such, access to certain areas of the car park will be required.  Unfortunately, this means asking some residents to kindly park elsewhere please just for the morning of Wednesday 26th July 2023.  Leaflets have been placed in your letterboxes.  

The cherry picker will need clear access from the main gates in a straight line right through to spaces S4, S11, S12, S33 and S46.  Apologies for any inconvenience and thank you for your co-operation.

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Heading: Noise Issues
Date: 20/07/2023

Details: We have received a report about intermittent noise coming from one of the apartments.  This could be down to an issue within the pipes of the apartment or disposal unit.  The rumbling noise is reported to occur during the day and night.  If you are experiencing issues within the apartment, please ensure that you are addressing the issue and let us know.  For tenants in situ, if you have noticed noise coming from within your apartment, please ensure you have reported to your landlord and/or letting agent – thank you.  Obviously being a multi occupancy development, this is impacting on some of the neighbouring apartments.

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Heading: Issue with Front Door
Date: 27/06/2023

Details: Contractors have been instructed following reports that the front door is not closing properly.

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Heading: Parking Control
Date: 23/06/2023

Details: All the relevant plans and information have been sent over to the parking control company.  They are arranging for their signage proofs to be signed off.  They will then revert back to us with a commencement date for the implementation of the parking control.  This will mean that any vehicles parked in areas where there is not a designated space will immediately receive a parking ticket.  It will also mean that if anyone parks up in another resident’s space, there will be a facility to report so that a parking ticket will be issued.

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Heading: Vehicular Gates
Date: 05/06/2023

Details: Contractors have been instructed to attend urgently as there is an issue with the vehicular gates not working properly.

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Heading: Side Alleyway
Date: 01/06/2023

Details: Contractors have been instructed to clear away the weeds and tidy up the side alleyway for Point 3.

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Heading: Window Cleaning
Date: 03/05/2023

Details: The window cleaner is scheduled to attend on Saturday 6th May.

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Heading: Parking Control
Date: 28/04/2023

Details: We are chasing up the parking company for a start date to commence parking control at Point 3 and Point 2.  We will provide updates in due course.

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Heading: Illegal Parking
Date: 27/04/2023

Details: Would the owner of the White Ford Registration Number: OV59 NFE please remove your vehicle immediately – you are not permitted to park in space number 3.  The space DOES NOT belong to you.  Please contact Compass Block Management urgently on 0121 758 7222.

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Heading: Illegal Parking
Date: 18/04/2023

Details: Would the owner of the White Ford Registration Number: OV59 NFE please remove your vehicle immediately – you are not permitted to park in space number 50.  The space DOES NOT belong to you.

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Heading: Mess in Bin Store
Date: 31/03/2023

Details: Contractors will definitely be adding to clean up the mess that has been created by some residents.  It is a complete disgrace on the state it has been left – the contractors will be looking to identify those responsible.

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Heading: Illegal Parking
Date: 31/03/2023

Details: Further to our posting on 20th February 2023, we have been liaising with a parking control company and provided them with all the relevant information they require.  We will update you with a commencement date for their operation and advise on how their services work / implications for those that do not park up correctly.  They will also be covering the car park for Point 2.

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Heading: Mess in Bin Store
Date: 27/03/2023

Details: Despite repeated reminders and a notice on the bin store door, some residents have completely ignored basic rubbish disposal leaving the bin store in a complete mess.  Lots of rubbish has been dumped on the bin store floor.  The bin men will not take the bins as the rubbish is blocking access.  As such, private contractors have been instructed to clean up the mess.  Should we become aware of residents responsible then they will incur breach of lease and clean up charges.  For those residents responsible, this type of behaviour is totally unsatisfactory having no consideration for your neighbours.

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Heading: Storage of Items in Communal Areas
Date: 20/03/2023

Details: No items should be stored in the communal areas – it is a breach of lease and breach of Fire Regulations.  Would the residents responsible for leaving storage heaters outside of their apartment, please remove immediately.  If you are looking to dispose of the storage heaters, please take down to the local tip or organise for Birmingham City Council to collect from within your apartment – the items must not be dumped in the bin store –   the bin men will not take.

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Heading: Parking
Date: 20/03/2023

Details: A reminder to residents that only one vehicle is permitted to be parked up within the allocated parking space (which is owned by the relevant apartment owner).  All vehicles must be parked correctly within the lines of the parking space.

We note in particular that there is a Grey Audi – registration number: BL71 XTA parked over the lines of the parking bay.  We ask the owner of the vehicle to ensure that they park up correctly.  Thank you.

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Heading: Air bnb
Date: 28/02/2023

Details: As per the conditions of your lease, you are not to operate a business from within the apartment unless you have had authority to do so from the management company.  On checking, authority would not be granted for Air bnbs.  A reminder for leaseholders to ensure that your tenants do not operate Air bnbs from your apartments.

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Heading: Items Left or Dumped on Top of Postboxes
Date: 28/02/2023

Details: Please do not leave or dump items on the postboxes.  If items continue to be left there then the cleaners will look to remove or TORT processes will be undertaken to remove the items.

Unwanted or Incorrectly Addressed Post

Do not leave any unwanted or incorrectly addressed post on top of the post boxes.  Please redirect as necessary or ensure that the post is returned to the sender by noting and placing in the nearest postbox.

Flyers

Do not leave flyers on top of the postboxes.

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Heading: Parking
Date: 28/02/2023

Details: Would the owner of the Grey Audi registration number: BL71 XTA please contact Compass Block Management immediately on 0121 758 7222 or email [email protected]

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Heading: Illegal Parking
Date: 20/02/2023

Details: Despite repeated reminders about ensuring vehicles are parked up only within the allocated legal space for the apartment, vehicles are still being parked up incorrectly causing major issues for the actual space owners.  As such, we are liaising with a parking control company – this will mean that tickets will be issued direct by the parking company to those vehicles incorrectly parked.  We will post further details in due course.

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Heading: Illegal Parking
Date: 20/02/2023

Details: The following vehicles have also been parked up incorrectly in unallocated areas-

White Fiat – registration number: SE64 TZS

Red Toyota Celica – registration number: GP53 ANF

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Heading: Illegal Parking
Date: 20/02/2023

Details: A reminder to all residents that you are only permitted to park within your designated parking space for the apartment.  Do not park vehicles in other resident’s spaces

The following vehicle has been parked up incorrectly using another apartment’s legal space:-

BMW – registration number: HG17 TYX

Please refer to your lease for full details of your correct parking space.  It is a breach of lease to park up in someone else’s parking space.

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Heading: Illegal Parking
Date: 06/02/2023

Details: A reminder to all residents that you are only permitted to park within your designated parking space for the apartment.  Do not park vehicles in other resident’s spaces

If you are using your space and have a visitor then please ensure they do not park up in someone else’s space and make alternative arrangements to park off site – there is no designated visitor parking.

The following vehicles have been left in unallocated areas of the car park or parked up in other resident’s spaces:-

Red Toyota Celica – registration number: GP53 ANF

Silver Vauxhaull – registration number: PJ07 EFL

Please refer to your lease for full details of your correct parking space.  It is a breach of lease to park up in someone else’s parking space.

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Heading: Main Entrance Door
Date: 31/01/2023

Details: Please ensure that this entrance door has shut and locked behind you when entering and exiting the building.  Thank you for your co-operation.

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Heading: Emergency Door Release
Date: 31/01/2023

Details: Please DO NOT press the Emergency Release Button on the main door UNLESS IT IS AN EMERGENCY.

When the button is pressed, this deactivates the electronic lock on the door enabling anyone from outside to access the building, mailboxes and car park.  The building will then remain unsecure until such time as the Block Management Team are able to instruct someone to attend to reset the system.

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Heading: Emergency Door Release
Date: 23/01/2023

Details: Please note that the emergency door release must not be pressed unless it is an emergency.  There is a note above the button.  Over the weekend, someone pressed the emergency door release even though there was no emergency.  This resulted in the main door remaining unlocked until the system could be reset.

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Heading: Lift Out Of Order
Date: 20/01/2023

Details: We have been chasing Otis for an update following the recent engineer repairs.  We are advised that unfortunately further repairs are required, with parts on order.  We will keep chasing and keep you updated – we will also post confirmation about the survey date we have requested.

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Heading: Lift Out Of Order
Date: 18/01/2023

Details: Otis have advised that the engineer will be in attendance today to repair the governor pulley.  We are advised that we will be contacted on Monday with regards to setting up a date for the full survey to be undertaken which we have requested.

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Heading: Lift Out Of Order
Date: 17/01/2023

Details: We have been chasing up Otis. The Senior Services Delivery Manager has reverted to advise that the engineer has found an issue with the governor pulley.  They advise that the lift has been left isolated awaiting a repair.  We will continue to chase.  We have reiterated to the Senior Services Delivery Manager that the situation is extremely annoying and frustrating for all residents.  We have also requested that a full survey of the lift is carried out.  We will provide an update on the survey once received.

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Heading: Lift Out Of Order
Date: 11/01/2023

Details: The lift engineers have been booked out again – WO2424413 following reports that the lift has broken down yet again despite the engineer being in attendance yesterday.  We have relayed to the Senior Services Delivery Manager.

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Heading: Lift Out Of Order
Date: 09/01/2023

Details: We understand that unfortunately despite the engineers attending last week, the lift is not working again.  The lift contractors, Otis, have been called out – WO2423323.  We have asked them to attend as quickly as possible.  We have also relayed the matter to the Senior Services Delivery Manager given the continual issues.

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Heading: Lift Out Of Order
Date: 04/01/2023

Details: The lift contractors, Otis, have been called out due to the lift not working – WO2421769.  We have asked them to attend as quickly as possible.

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Heading: Fibre Hyperoptic
Date: 08/12/2022

Details: We believe that Hyperoptics have been installed to the main building.  We have received feedback though from some residents who have been approached by engineers to drill extra holes and run cabling along the communal hallways. Please be advised that engineers have not been authorised to do this.  We are chasing up Hyperoptics about this and will keep you updated.

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Heading: Lift
Date: 02/12/2022

Details: We have been advised that the replacement belt has been fitted and the lift now fully operational.  Otis have apologised for the delays experienced.

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Heading: Lift Out Of Order
Date: 01/12/2022

Details: We have been chasing up Otis.  We are advised that the correct replacement belt has been ordered.  We are awaiting confirmation on delivery and attendance for repair.

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Heading: Lift Out Of Order
Date: 30/11/2022

Details: We have just received advice from the Senior Services Delivery Manager that “unfortunately the incorrect belt has been delivered, we are trying to purchase one locally”.  We will post updates as we hear further.

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Heading: Lift Out Of Order
Date: 30/11/2022

Details: We have been advised that the engineer will be in attendance today to replace the door gear drive belt.

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Heading: Lift Out Of Order
Date: 29/11/2022

Details: We have been chasing up Otis each day for an update.  Given the delays, we have escalated to the Senior Service Delivery Manager.  We have been advised that the part has now been delivered and Otis will update us about timescale for attendance.  We will continue to keep chasing.

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Heading: Lift Out Of Order
Date: 24/11/2022

Details: Further to our update on 18/11/2022, we have been advised that the lift contractors, Otis, were in attendance under reference WO2372122 and works completed.  On checking with Otis, we are advised that unfortunately another issue was logged under WO2371765.  A replacement part has been ordered.  We have been chasing up Otis again today and been advised that they are still waiting for the replacement part to come in.  Otis will contact us when the part comes in, however, we will keep chasing and update as we hear further.

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Heading: Lift Out Of Order
Date: 18/11/2022

Details: The lift contractors, Otis, have been called out due to the lift not working – WO2372122. 

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Heading: Fibre Hyperoptic
Date: 17/11/2022

Details: We have been advised that engineers have been on site this morning.  Despite Hyperoptics carrying out surveys we are advised, they have found that the location of the holes for cabling would result in going through a water pipe.  As such, Hyperoptics have to come back with details of the proposed new location. 

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Heading: Automatic Opening Vents (AOVs)Open 
Date: 04/11/2022

Details: The contractors, FCS, have advised they have scheduled works to the Smoke Vents (AOVs) to go ahead on 5th November.

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Heading: Car Park
Date: 25/10/2022

Details: The following vehicle continues to park up in a space that is not allocated to them – we ask the owners responsible to remove immediately:-

Black Audi A4 – registration number: RJ16 FFP

You are not permitted to park in the parking space.

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Heading: Fire Alarm Activation
Date: 24/10/2022

Details: We are aware that the fire brigade were called out following the fire alarm activation again over the weekend.  We understand that fortunately it was a false alarm but caused by one of the apartments.  A reminder, in particular for leaseholders with tenants in situ, that the main emergency number of 999 should be dialled for fire, police or ambulance services.  Our emergency out of hours number is also detailed within this website page.  The details for Fire Compliance Services (FCS) is also detailed on the main fire panels.

Please find detailed FIRE EMERGENCY PLANS 

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Heading: Car Park – 31st October 2022
Date: 20/10/2022

Details: Please be advised that full access to the car park is required on 31st October 2022 for a tow truck to attend.  Residents must ensure that vehicles are parked correctly within allocated parking spaces, in particular so as not to cause an obstruction.  Thank you for your co-operation.

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Heading: Car Park
Date: 20/10/2022

Details: Despite notifications via the website and notices being placed on the Red Toyota Celica – registration number: GP53 ANF, the vehicle remains parked up in an unallocated parking space.  We ask that the owner of the vehicle parks up correctly within their allocated parking space for their apartment or makes arrangements off site for parking.  Failure to do so will result in the Management Company commencing the tort process to remove the vehicle.

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Heading: Automatic Opening Vents (AOVs)Open 
Date: 11/10/2022

Details: The contractors, FCS, have been authorised to go ahead with repair works to the Smoke Vents (AOVs) which currently remain open.  The contractors advise that the materials have been ordered in and as soon as received, they will schedule in the work.

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Heading: Fibre Hyperoptic
Date: 11/10/2022

Details: We are aware that engineers from OpenReach were on site last week and the week before.  Unfortunately, we have heard nothing further so chasing again for an update from Hyperoptic.

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Heading: Fire Alarm Activation
Date: 03/10/2022

Details: We are aware that the fire brigade were called out following the fire alarm activation over the weekend.  We understand that fortunately it was a false alarm but that the occupants of the apartment concerned failed to let their neighbours know what was going on.  A reminder, in particular for leaseholders with tenants in situ, that the main emergency number of 999 should be dialled for fire, police or ambulance services.  Our emergency out of hours number is also detailed within this website page.

Please find detailed FIRE EMERGENCY PLANS 

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Heading: Car Park
Date: 03/10/2022

Details: The following vehicle continues to be left in an unallocated area of the car park and we ask the owners responsible to remove immediately:-

Red Toyota Celica – registration number: GP53 ANF

You are not permitted to park in the unallocated parking space.

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Heading: Disposal of Rubbish
Date: 03/10/2022

Details: Please be advised that a notice is displayed on the gate to the bin store.  This clearly details the correct use of the bin store.  All black bags of rubbish should be placed in the paladins provided.  When one paladin is full then you must use another paladin as the bin men will not take rubbish that is stacked on top of the paladin lids, where paladins are overflowing or any rubbish dumped on the bin store floor.

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Heading: Fibre Hyperoptic
Date: 23/09/2022

Details: We have been continually chasing up Hyperoptic.  We have received the following feedback:-

“We have raised highest level escalation for this and its ongoing. No dates were provided yet”

We will continue to chase and post updates as we hear further.

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Heading: Disposal of Rubbish
Date: 15/09/2022

Details: It has been brought to our attention that residents of an apartment in Point 3 have dumped plasterboard in the bin store.  The bin men WILL NOT take this away.  There is a notice on the gates to the bin store which also advises about the proper use of the bins.  If anyone has any further information about the apartment number concerned, please contact [email protected] in confidence.  As the bin men will not take away this plasterboard, private contractors have had to be instructed again to clean up – the continued use of private contractors will have a significant impact on budgets and service charge payments on top of your Council Tax bills (which includes the services of the bin men).

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Heading: Fibre Hyperoptic
Date: 14/09/2022

Details: We have sent a chaser over to Hyperoptic as they in turn were awaiting a response from OpenReach as per our posting on 9th September 2022.  We will continue to chase.

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Heading: Fibre Hyperoptic
Date: 09/09/2022

Details: We have been advised that following attendance today, they have noted that a contractor has sealed in some of the wiring in one of the electrical cupboards.  This has been carried out by the previous engineers as Compass Block Management or the Management Company have not instructed anyone to do this.  We have asked Hyperoptics to advise us on what is going to happen next in light of their findings today.  We are experiencing issues with various engineers being sent out from different areas but they are not all communicating with one another.  We know that some residents at Point 3 are not even receiving the courtesy of an update from OpenReach or Hyperoptics, the latter being responsible for the overall installation.  We will keep chasing from our side and update you as we hear further.

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Heading: Fibre Hyperoptic
Date: 08/09/2022

Details: Hyperoptic have made contact today to advise on the following:-

“Openreach provided us a date for fibre installation on this site for 9th of September”

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Heading: Fibre Hyperoptic
Date: 12/08/2022

Details: Having chased, we are advised that Hyperoptics are waiting for the permit to come through from BT.  They advise this is to work on their chamber but has taken longer than expected.  They advise that they expect it through early next week and they will schedule work right away.  Hyperoptic advise they will then get the site ready for service at the earliest opportunity.

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Heading: Fibre Hyperoptic
Date: 12/08/2022

Details: We are chasing for an update regarding the instalment of a new track as per our notice on 22nd July 2022.  As soon as we hear further, we will post the update.

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Heading: Car Park
Date: 04/08/2022

Details: The following vehicles have been left in unallocated areas of the car park and we ask the owners responsible remove immediately:-

Red Toyota Celica – registration number: GP53 ANF

White Toyota Aygo – registration number: N33 VAN

Alternatively, if anyone has information as to the apartment numbers connected to the above vehicles, please contact [email protected] – please be assured the source of any information will not be disclosed.

A reminder to all residents that you are only permitted to park within your designated parking space for the apartment.  Do not park vehicles in other resident’s spaces.  If you are using your space and have a visitor then please ensure they do not park up in someone else’s space and make alternative arrangements off site.

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Heading: Fibre Hyperoptic
Date: 22/07/2022

Details: We have been chasing for an update from Hyperoptics.  We have been advised that they have been on site and they have subsequently sent us over a report.  The report outlines the work required to get a feed in from BT.  They advise they would install a new track to avoid existing blockage and route cable into the building and asked for approval.  We can confirm that approval has been given.

Hyperoptics have confirmed that they have scheduled in for 8th August 2022 but will bring forward if possible.

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Heading: Issue with Rear Door to Car Park
Date: 07/07/2022

Details: We can confirm that the door to the car park has now been repaired to ensure it closes and locks.  Please be advised that access via this door is by fob only.

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Heading: Water Tank Clean & Chlorination
Date: 06/07/2022

Details: The water tank will be cleaned and the chlorination checked on Thursday 14th July 2022

This will cause a disruption to the water supply between 10am-3pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Issue with Rear Door to Car Park
Date: 05/07/2022

Details: We can confirm that contractors have been instructed to attend to the door to the car park which is not locking or closing.

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Heading: Lift 
Date: 30/06/2022

Details: We have been advised by the lift engineers, Otis, that the lift was returned to normal service on 28th June 2022.

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Heading: Lift Out Of Order
Date: 24/06/2022

Details: We have been advised by the lift engineers, Otis, that there has been a delay with the drive.  They have explained that it became apparent that a capacitor failed whilst under load on the test bed.  They advise this is to be addressed over the weekend and delivered back to Otis early on Monday when the engineer will attend to fit.

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Heading: Lift Out Of Order
Date: 23/06/2022

Details: We have been chasing Otis for updates about the situation with the lift.  They have advised the drive unit is been collected today and the engineer is fitting tomorrow.

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Heading: Lift Out Of Order
Date: 17/06/2022

Details: We have been chasing Otis for updates about the situation with the lift.  We are advised that a part for the lift has been taken out and off for repair.  We will continue to chase for updates.

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Heading: Lift Out Of Order
Date: 16/06/2022

Details: The lift contractors, Otis, were called out on 6th June 2022 and engineer booked out under reference WO2218687.  We have been chasing Otis for updates and sent a further chaser today to find out what the current position is in terms of repairs as note that the lift is still out of order.  As soon as we hear further, we will update the website.

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Heading: Fibre Hyperoptic
Date: 05/05/2022

Details: We have chased Hyperoptics and been advised they are still waiting on a confirmed date from Openreach when their work will be complete.  The last update Hyperoptic had was that Openreach were working on external cableing. Hyperoptics are expecting a further update tomorrow.

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Heading: Front Door
Date: 27/04/2022

Details: The contractor attended yesterday and affected a repair to get the mag-lock working.  They will re-attend this morning to complete necessary works to get the catches all working as well.

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Heading: Fibre Hyperoptic
Date: 26/04/2022

Details: We have been advised by Hyperoptics that their fibre infrastructure throughout the building is now complete.  They are chasing up BT today and have raised an escalation as progress has been slower than normal with installation of fibre backbone.  Hyperoptics will revert back and provide a date for when service will be live for residents. 

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Heading: Front Door
Date: 26/04/2022

Details: Contractors have been instructed to attend to the front door which is not locking properly.

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Heading: Fibre Hyperoptic
Date: 25/04/2022

Details: We are awaiting feedback from Open Reach and Hyperoptic about progress with the installation at Point 3.  We will update this website once we hear further.

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Heading: Lift Out Of Order
Date: 08/04/2022

Details: The lift contractors, Otis, have been called out due to the lift not working – WO2160322.  We have reverted to the Senior Service Delivery Manager again asking for a definitive answer and resolution to the breakdowns.  We will update this website once we hear back from the Manager.

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Heading: Disposal of Rubbish
Date: 06/04/2022

Details: Despite repeated reminders, some residents are using the bin store as a dumping ground.  The bin men WILL NOT take rubbish that has not been disposed of correctly in the bins provided.  The Council have already taken away the recycling facility due to residents not placing the correct items in the recycling bins!  For landlords with tenants in situ, please ensure that your tenants and / or letting agents are made fully aware about the process of disposing their rubbish.  Any large items should be disposed of by going to the local tip or organising a “bulky item” collection direct with the Council with collection from the apartment.

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Heading: Stolen Bicycle
Date: 04/04/2022

Details: We have been advised that unfortunately a bike was taken from the car park area.  The bike went missing between the evening of Sunday 27th March 2022 and Thursday 31st March 2022.  The bike was chained to the fence.  If anyone witnessed anything suspicious or may have witnessed something which you feel may be of assistance, please email Judy at Compass so that Judy can relay to the owners ([email protected]).  Thank you.

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Heading: Front Door
Date: 04/04/2022

Details: Contractors have been instructed to attend to the front door which is not locking properly.

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Heading: Fibre Hyperoptic
Date: 22/03/2022

Details: We have today received confirmation by Hyperoptic that unfortunately the cable installation did not go ahead on 14th March 2022.  We are advised that the installation will now start on 28th March 2022.

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Heading: Lift Out Of Order
Date: 11/03/2022

Details: As we have been unable to gain any further information from the Otis engineers about the repairs to the lift, we have reverted to the Senior Service Delivery Manager stating that the situation needs to be addressed urgently.  We will continue to chase up and keep you posted as we hear further.

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Heading: Fibre Hyperoptic
Date: 10/03/2022

Details: We have received confirmation that Open Reach will be looking to install the internal cabling from 14th March 2022.  We are advised that this will take approximately 2 weeks to install.

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Heading: Lift Out Of Order
Date: 09/03/2022

Details: We have been chasing up Otis about repairs to the lift.  We are advised that they have left the lift isolated as further repairs are required.  We are awaiting further information from Otis.

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Heading: Vehicular Gates
Date: 04/03/2022

Details: The gates have been left open deliberately for the moment.  The contractors have been in attendance to apply materials to hopefully make the gates quieter when opening and closing.  The contractors are just allowing the materials to set.  They will be back later to close the gates and make sure the repairs have been successful.

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Heading: Fibre Hyperoptic
Date: 04/03/2022

Details: We are chasing up Hyperoptic to find out what the current position is with regards to the installation of hyperoptic.  Unfortunately, there seems to be a lot of confusion on the part of Hyperoptic.  We have received conflicting information from them.  We are trying to obtain the full picture as to what is going on.  As soon as we have positive and correct information from Hyperoptic, we will update this website.

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Heading: Lift Out Of Order

Date: 03/03/2022
Details: The lift contractors, Otis, have been called out due to the lift not working – WO2126214

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Heading: Car Park
Date: 01/02/2022

Details: A reminder to all residents that you are only permitted to park within your designated parking space for the apartment.  Do not park vehicles in other resident’s spaces.  If you are using your space and have a visitor then please ensure they do not park up in someone else’s space.  In particular, we have noted the following vehicle has been parked up incorrectly – please remove the vehicle immediately:-

Black Audi – Reg: SR62 HHF

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Heading: Automatic Opening Vents (AOVs)Open 
Date: 26/01/2022

Details: As you will have noted, the AOVs remain open.  Unfortunately, there are issues with the main system.  The contractors are liaising with Compass and the Management Company about the situation.  We have been advised that unfortunately substantial works will be required and do apologise for the time that this is taking to address.  As soon as we have further information we will update the website.

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Heading: Disposal of Rubbish
Date: 13/01/2022

Details: Please ensure that all rubbish is placed within the paladins provided.  DO NOT dump rubbish or throw out rubbish onto any of the other communal areas which includes the grounds and car park.  If we identify anyone dumping rubbish incorrectly then breach of lease charges will be incurred.

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Heading: Front Door & Security
Date: 20/12/2021

Details: Please ensure that the front door is closed firmly behind you when entering and exiting the building to maintain the security of the building.

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Heading: Jetwashing of Car Park
Date: 04/11/2021

Details: Unfortunately, as many vehicles remained in situ on 4th October 2021, the contractors were not able to jetwash the car park.  The contractors will be on site tomorrow to commence jetwashing the car park.  This may take a few days to carry out and there will be noise from the jetwash.

If you could look to move vehicles or be available to move vehicles during the process, this would be much appreciated so that the contractors may complete the work.  In particular, the contractors have asked if the vehicles parked to the right hand side of the car park could be moved so that they can get the van in with the equipment.  

If you do incur any off road parking costs during this process, please email [email protected] with your details and copy receipt for reimbursement.  Thank you.

Please note that the Management Company, Compass Block Management and Collins Co will not accept any responsibility or liability for any accidents, damage or loss incurred to any vehicles that have not been moved (or arrangements made to move on the day) from the car park.

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Heading: Issue with Front Door 
Date: 03/11/2021

Details: Contractors have been instructed to attend to the issue with the front door not locking.  We have asked the contractors to attend as soon as possible.

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Heading: AM Power – Supplier At Risk
Date: 19/10/2021

Details: In light of recent news about energy providers, please find an announcement received from Ginger Energy in relation to AM Power – AM Power – Supplier At Risk

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Heading: Grounds Maintenance Update
Date: 11/10/2021

Details: Please be advised that as the jet washing to the car park area at Point 2 took longer than anticipated, Collins Co, will be on site at a later date to carry out grounds maintenance work which will include jetwashing the car park area.  If you could look to move vehicles or be available to move vehicles during this time, this would be much appreciated so that the contractors may complete the work.  If you do incur any off road parking costs during this process, please email [email protected] with your details and copy receipt for reimbursement.  Thank you.  We will confirm the date of attendance as soon as we are advised.

Please note that the Management Company, Compass Block Management and Collins Co will not accept any responsibility or liability for any accidents, damage or loss incurred to any vehicles that have not been moved (or arrangements made to move on the day) from the car park as this is prior notice.

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Heading: Lift Out Of Order
Date: 04/10/2021

Details: We are advised that Otis did attend during Sunday and put the lift back into operation. However, we understand that the lift is again out of order and Otis has therefore been called out again – WO1931986.

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Heading: Grounds Maintenance
Date: 30/09/2021

Details: Please be advised that contractors, Collins Co, will be on site on Monday 4th October 2021 to carry out grounds maintenance work which will include jetwashing the car park area.  If you could look to move vehicles or be available to move vehicles during the process, this would be much appreciated so that the contractors may complete the work.  If you do incur any off road parking costs during this process, please email [email protected] with your details and copy receipt for reimbursement.  Thank you.

Please note that the Management Company, Compass Block Management and Collins Co will not accept any responsibility or liability for any accidents, damage or loss incurred to any vehicles that have not been moved (or arrangements made to move on the day) from the car park as this is prior notice.

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Heading: Grounds Maintenance
Date: 06/08/2021
Details: We can confirm that we have disinstructed the contractors previously used. We have met with the contractors on site.  The new contractors are Collins Co. They will be looking to carry out grounds maintenance works as soon as possible.  This will include a full jetwash of the car park area – we will keep you updated on timescales for attendance.

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Heading: Repair to Manhole Cover
Date: 06/08/2021
Details: Contractors have been in attendance to repair the loose manhole cover identified during our site visit.

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Heading: Lift
Date: 21/06/2021

Details: We have instructed the lift engineers, Otis, following reports that the lift is not working again.  We have asked them to attend to urgently.

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Heading: Lift Update
Date: 16/06/2021

Details: We have checked with Otis and they have confirmed that the replacement lift belt has been received. They advise that the engineer will attend at 8.00am tomorrow morning to install.

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Heading: Lift Update
Date: 14/06/2021

Details: Following attendance by Otis, we are advised that the lift belt needs replacing.  We have been chasing for an update and advised that the replacement part was ordered last week.  Otis expect the part in Wednesday of this week.  We await confirmation from Otis on receipt and timescale for their installation.

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Heading: Car Park Gates
Date: 09/06/2021

Details: The contractors advise that unfortunately they have identified many problems with the gates at the moment.  They are doing their utmost to resolve. They advise that contractors will be back on site again on Tuesday. 

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Heading: Noise from Lift
Date: 08/06/2021

Details: Following a report that the lift is making a loud noise again when travelling up and down the floors, Otis have been called out under reference WO1807226.  They advise an engineer will be out in the morning. 

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Heading: Car Park
Date: 19/05/2021

Details: Whilst we appreciate the gates are not working at the moment and the contractors will look to repair as quickly as possible once the parts come in, we must remind residents to only park within their designated parking space for the apartment.  Vehicles are currently blocking in spaces and obstructing access for residents.  This is causing serious issue for residents who utilise their spaces correctly to get in and out of the car park. In particular, we have noted the following vehicles have been parked up incorrectly:-

Black Audi – Reg: SR62 HHF

Red Celica – Reg: GP53 ANF

White Golf – Reg: YF68 DZY

Should we become aware of the apartments to which these vehicles belong to then breach of lease charges will be incurred.

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Heading: Car Park Gates – update
Date: 11/05/2021

Details: Contractors advise the new motor and foundation box are on order.  The motor mounting bolt has snapped causing the motor to twist and break the cable connected to the motor.  We will keep you updated as we hear further.

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Heading: Bin Store Mess Again
Date: 05/05/2021

Details: Despite further reminders about the disposal of bulky items, it would appear that someone has completely ignored again and dumped mattresses and cardboard in the bin store area!  As the bin men will not take, this will incur yet another charge for the cleaning contractors to attend.  With these regular additional call out charges for cleaners, this will impact on budgets and service charges. If anyone knows from which apartment these items have come from, please report in confidence to [email protected].  Thank you.

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Heading: Car Park Gates
Date: 28/04/2021

Details: Contractors were called out of hours over the weekend due to the gates not opening.  The contractors advise that they found an issue with the left hand motor – one of the fixings had broken causing the motor to move when opening/closing.  This in time has caused the cable to wear away and short out on the side of the mounting box causing the fuse to blow in the control panel.  The contractors advise the gate leaf will need to be removed and possibly a new motor ordered.  We await further information to relay to you.

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Heading: Rear Door – 42 George Street (access from Car Park)
Date: 08/04/2021

Details: Contractors have been instructed to attend as the rear door reader (access from Car Park) is not working again.  The contractors had previously stripped down the system and left in working order but unfortunately there is a fault again.

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Heading: Rear Door – 42 George Street (access from Car Park)
Date: 01/04/2021

Details: Contractors have been instructed to attend following reports that the rear door reader (access from Car Park) is not working correctly.

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Heading: Bin Store Mess
Date: 24/03/2021

Details: Despite repeated reminders about the disposal of bulky items, it would appear that someone has completely ignored and dumped a mattress, cardboard and an oven in the bin store area!  As the bin men will not take, this will incur yet another charge for the cleaning contractors to attend.  If anyone knows from which apartment these items have come from, please report in confidence to [email protected].  Thank you.

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Heading: Bin Collection
Date: 23/03/2021

Details: The Council have been in touch to advise that the bins will be collected at the end of the week.  They apologise for the delayed collection this week.  Please ensure that all the bins are used and rubbish is collapsed down as much as possible to make room for others to dispose of their rubbish.  Do not dump rubbish on the bin store floor or on top of the bins as the bin men will not collect – thank you.

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Heading: Bin Store Mess
Date: 16/03/2021

Details: The contractors have been chased up to attend and clean up the mess that has been left by some residents.  It is the responsibility of residents to organise for large bulky items to be taken to the local tip or collected by the Council – not just dumped in the bin store eg. mattresses, sofas and ovens – the bin men will not take!  We are also looking at ways to box in the bins thereby leaving no space or options for large items in particular to be left.

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Heading: Lift Repairs
Date: 15/03/2021

Details: We have been advised that the lift engineers, Otis, have fitted the new push button and repaired the door as the lift was stuck on the ground floor.

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Heading: Lift Out of Order
Date: 15/03/2021

Details: The lift engineers, Otis, have been called out under reference WO1709287 following a report that the door is stuck on the ground floor and appears to be broken.

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Heading: Car Registration: RX11 EPZ
Date: 15/03/2021

Details: Would the owner of the Black Volkswagen  POLO Reg: RXII EPZ ensure that they park only within their allocated parking space. You are not permitted to park in other spaces or unallocated areas.

A reminder that only ONE space is allocated under the terms of the lease for those apartments with parking.  It is a breach of lease to park anywhere else.  If residents have more than one vehicle then they must make alternative arrangements off site to park up extra vehicles.  Breach of lease charges will be incurred if vehicles are not parked up correctly.

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Heading: Issues with Lift – Update on Part for Ground Floor Landing Push
Date: 12/03/2021

Details: Further to the damage caused to the ground floor landing push, Otis were expecting the replacement part to come in yesterday.  We are chasing Otis for an update.

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Heading: Lift Out of Order
Date: 09/03/2021

Details: We have received the following update from the lift engineers in response to call out reference WO1716470 – “attended site and found an issue with car enclosure equipment. A repair was completed to resolve the issue and the unit returned to normal service”.

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Heading: Lift Out of Order
Date: 08/03/2021

Details: The lift engineers, Otis, have been called out under reference WO1716470.  We are also waiting for Otis to supply and install a new call button to the ground floor.

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Heading: Bin Store Mess
Date: 19/02/2021

Details: Due to the mess that has been left in the bin store with some residents just dumping items in there in the hope the bin men will take away (which they will not), we have had to instruct cleaning contractors to attend.  Please note that breach of lease charges and clean up charges will be incurred by those that ignore the simple waste disposal instructions in place.

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Heading: Scaffolding
Date: 16/02/2021

Details: You will note that scaffolding is in place to part of the building.  This is to cover external repairs to an apartment.  The scaffolding is expected to be in place for a couple of weeks.

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Heading: Car Registration: GP53 ANF
Date: 16/02/2021

Details: Would the owner of the red Toyota reg GP53 ANF ensure that they park only within their allocated parking space. You are not permitted to park in other spaces or unallocated areas.

A reminder that only ONE space is allocated under the terms of the lease for those apartments with parking.  It is a breach of lease to park anywhere else.  If residents have more than one vehicle then they must make alternative arrangements off site to park up extra vehicles.  Breach of lease charges will be incurred if vehicles are not parked up correctly.

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Heading: Rubbish Disposal
Date: 10/02/2021

Details: Despite repeated reminders about disposing of rubbish correctly, it seems that some residents continue to ignore instructions about this.  As such, we have had to instruct the cleaning contractors yet again (more cost to the leaseholders), to remove the rubbish that has been dumped in the bin store.  This includes a large amount of cardboard, sofa, stool, old furniture and radiator to name but a few items.  The bin store is not a dumping ground for apartment clear outs.  If anyone does become aware of who is doing this, please contact us immediately (please be assured your details will not be divulged).  Thank you.

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Heading: Issues with Lift – Update
Date: 05/02/2021

Details: Otis has reverted to advise that unfortunately it would appear someone has damaged the ground floor landing push. The push is therefore no longer working. Otis are having to order a new one.

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Heading: Issues with Lift
Date: 05/02/2021

Details: Further to the lift being fully repaired on Monday, we have reported to Otis that there is another problem with the lift.  The lift is not responding correctly to being called to floors.  An Otis engineer is booked to attend – reference: WO1675048 and WO1675346.

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Heading: Issues with Lift – update
Date: 01/02/2021

Details: Having contacted the Manager of Otis, he has advised the part required (door belt) is due to be delivered to Otis today.  He has requested their parts team track delivery.  He has advised that an engineer is planned to attend tomorrow morning to install.

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Heading: Issues with Lift – update
Date: 01/02/2021

Details: We have been on to the Manager at Otis asking him to do what he can to expedite matters to get the replacement part in and fit.

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Heading: Issues with Lift – update
Date: 01/02/2021

Details: We have been on to Otis to check about the replacement part.  They said they will update us.  As soon as we hear further we will update you.

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Heading: Issues with Lift – update
Date: 27/01/2021

Details: The lift engineers, Otis, have advised that the replacement part needed for the lift is not due to arrive until next Monday 1st February 2021.  They will either look to fit on that day or on Tuesday 2nd February 2021.  They apologise for the inconvenience caused.

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Heading: Issues with Lift
Date: 25/01/2021

Details: The lift engineers were called out again on Friday following reports that the lift was not working again.  They advise that a replacement part is required.  We await confirmation from them on timescales for delivery and attendance for the repair.  We will update the site as soon as we hear further.

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Heading: Waste Disposal
Date: 22/01/2021

Details: We understand that a large amount of rubbish has been dumped in the bin store which includes furniture, a radiator and a lot of rubbish bags.  All rubbish should be disposed of correctly and not just dumped on the bin store floor.  We are addressing the situation and charges will be incurred by those that have just dumped their rubbish.  

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Heading: Issues with Lift
Date: 15/01/2021

Details: The lift engineers, Otis, have been called out (Otis reference WO1642159) following reports that the lift is not working again properly.

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Heading: Issues with Lift
Date: 08/01/2021

Details: The lift engineers, Otis, have been called out (Otis reference WO1639662) following reports that the lift is not working properly – not responding to being called to floors.

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Heading: Waste Disposal
Date: 06/01/2021

Details: Another reminder that waste is to be disposed of correctly in the bins provided and not dumped on the bin store floor.  Breach of lease charges and clean up charges will be incurred by those found to be not using the facilities properly.

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Heading: Issues with Lift
Date: 04/01/2021

Details: The lift engineers, Otis, have been called out (Otis reference WO1637306) following reports that the lift was not working properly.

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Heading: Intercom Issues
Date: 18/12/2020

Details: We understand that some residents have been experiencing issues with their intercoms which may be as a result of the main communal system.  The contractors are looking at alternative solutions as unfortunately most of the parts for the communal sections of the system are now obsolete.  We will keep you updated.

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Heading: Lift Out of Order
Date: 09/12/2020

Details: We instructed the lift engineers, Otis at 5.15am this morning under reference WO1607444.

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Heading: Car Parking
Date: 07/12/2020

Details: A reminder to all residents that only one vehicle is permitted to park up in the allocated parking space for each apartment.  You must not park in another owner’s parking space or in any undesignated areas.  It is not only making it extremely difficult for other residents to park up in their correct spaces by people parking incorrectly, but is a breach of lease.

Should we become aware of anyone who is parking up incorrectly then breach of lease charges will be incurred.  If residents have more than one vehicle, then you must make alternative arrangements off site to park up the second vehicle.

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Heading: Hyperoptic Installation
Date: 21/11/2020

Details: We have worked with Hyperoptic to sort out the cabling access to the building and as far as we are aware they are now seeking a wayleave agreement with the Freeholder for permission to do this work.  Unfortunately, we have not been provided with any indication as to how long it will take to secure this wayleave.  As soon as we receive any further information, we will update this site.

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Heading: Water Pump Cleaning – Water Supply Disruption
Date: 05/11/2020

Details: The water tank will be cleaned and the chlorination checked on Monday 9th November 2020.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Rubbish Disposal
Date: 28/10/2020

Details: Despite repeated reminders about disposing of rubbish correctly, it seems that some residents continue to ignore instructions about this.  As such, we have had to instruct the cleaning contractors yet again (more cost to the leaseholders), to remove the rubbish that has been dumped in the bin store.  This includes a mattress, TV speakers, washing machine and lots of cardboard amongst other items.  

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Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

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Heading: Lift out of Order
Date: 07/10/2020

Details: We can confirm that the lift engineers have been contacted as the lift is not working again.

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Heading: Lift out of Order
Date: 06/10/2020

Details: We can confirm that the lift engineers were contacted at 06:22 this morning to report that the lift was not working.

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Heading: Rubbish Disposal
Date: 01/10/2020

Details: Another reminder that large items that require disposal should not be dumped in the bin store.  We note that someone has disposed of a bed, a mattress and pieces of wood.  Residents are responsible for organising for large items to be taken to the local tip for disposal or arranging with the Council for the Council to collect.  The bin men WILL NOT take items dumped outside of the bins.  We have had to instruct cleaning contractors to attend which has incurred a further cost to the leaseholders.

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Heading: Fire Alarm & Smoke Detectors Inspection
Date: 04/09/2020

Details: We have instructed the contractor, Arron of Netelect, to carry out an inspection of the fire alarm and smoke detectors. 

We can confirm that Arron will be attending on Wednesday 23rd September 2020 at 1.00pm and will require access into your apartment to check the smoke detectors.

It is a legal requirement to carry out the inspection and therefore access is required to all apartments to complete the inspection.  For landlords with tenants in situ, please ensure your tenants are made fully aware to provide the necessary access.  Arron will be working to Government guidelines under Covid 19.

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Heading: Lift Breakdown Date: 26/08/2020 Details: Despite being advised that the engineer has been out and lift returned to normal service, we understand that the lift is not working again.  We have reported immediately to the main manager asking that this situation is attended to urgently and that a thorough investigation is carried out to find out what the problem is with the lift that this keeps happening.

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Heading: Lift Breakdown Date: 24/08/2020 Details: We have reported to Otis that the lift has broken down again.

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Heading: Illegal Use of Drugs Date: 18/08/2020 Details: Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs.  We have received several different reports about the smell of drugs within the development.  Residents must report immediately to the police any suspected use of drugs.  The police are the ones who have the legal power to investigate, action and prosecute.  Breach of lease charges will also be incurred should the management company become aware of illegal drugs use within an apartment and evidence provided.

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Heading: Lift Breakdown Date: 04/08/2020 Details: Despite being advised by Otis that the lift was repaired, we understand that the lift has broken down again.  We reported to Otis at 6.15am this morning under reference WO1435729.

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Heading: Bin Date: 31/07/2020 Details: A reminder to all residents that waste is to be disposed of correctly in the paladins provided.  The red Biffa bins are for commercial use only and not to be used by residents.  If you do experience any issues with your bin collections, please do contact Birmingham City Council as bin collections form part of your Council Tax payment for the service.  Thank you.

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Heading: Lift Breakdown Date: 31/07/2020 Details: We have been advised by Otis that the new door belt is due to be delivered at Otis tomorrow.  Otis will then book out an engineer to fit the new belt asap.

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Heading: Lift Breakdown Date: 28/07/2020 Details: Following the lift break down again on 27th July 2020, we have been advised by Otis Lifts that the door gear v belt has broken.  They advise the lift will unfortunately remain isolated until they obtain the part.  We will keep chasing Otis. __________________________________________________________________________________________

Heading: Lift Breakdown Date: 22/07/2020 Details: To confirm that we contacted Otis first thing this morning to report that the lift had broken down again. __________________________________________________________________________________________

Heading: Dumped Car Date: 21/07/2020 Details: Can the owner of the black Vauxhall registration number: MJ58 YMP please contact the office immediately.  Alternatively, if you know who the owner of the vehicle is, please report in confidence to [email protected].  Thank you. __________________________________________________________________________________________

Heading: Car Alarm Date: 13/07/2020 Details: We have received reports of a car alarm going off.  Could we ask residents to check their vehicles please to see if the alarm is coming from your vehicle and attend to thank you. __________________________________________________________________________________________

Heading: Lift Date: 08/07/2020 Details: Otis have advised that the replacement part has today been fitted and the lift has been left in working order. __________________________________________________________________________________________

Heading: Lift Repair Update Date: 07/07/2020 Details: Otis have advised that the replacement part is now expected to be delivered to them today. As long as they receive today, they are looking to attend to the repair tomorrow.  __________________________________________________________________________________________

Heading: West Midlands COVID-19 Update Date: 03/07/2020 Details: Please see West Midlands update we have received Covid 19 – update 03.07.2020 __________________________________________________________________________________________

Heading: Lift Repair Update Date: 02/07/2020 Details: Otis have confirmed that the further parts required to repair the lift are due to be delivered to them on 6th July 2020. __________________________________________________________________________________________

Heading: Lift Repair Further Update Date: 02/07/2020 Details: We have chased up Otis again and been advised by the manager that the specialist technician has been in attendance.  He has, unfortunately, identified further faults and ordered the necessary parts.  We will keep chasing Otis to get resolved.

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Heading: Lift Repair Update Date: 02/07/2020 Details: The manager at Otis has advised that the specialist has highlighted the faulty part and ordered the replacement.  We have chased Otis for timescales on delivery and repair.  We will provide an update as soon as we hear further. __________________________________________________________________________________________

Heading: Fencing in Car Park Date: 01/07/2020 Details: Anti climb paint has been applied to the fencing in the car park.  Signs have been put up to confirm. __________________________________________________________________________________________

Heading: Lift Breakdown Date: 29/06/2020 Details: Despite the various breakdowns again over the weekend, the lift is still currently not working.  The main manager at Otis is fully aware.  We have reiterated that urgent action is required to repair the lift properly. __________________________________________________________________________________________

Heading: Lift Breakdown Date: 26/06/2020 Details: Otis attended to carry out a temporary repair again today but unfortunately the lift has broken down again.  We have reported to Otis and chased them up for timescales on their specialist attending.   __________________________________________________________________________________________

Heading: Lift Breakdown – update for today Date: 25/06/2020 Details: Otis attended to carry out a temporary repair but unfortunately the lift has broken down again.  We have reported to Otis and asked them to confirm timescales for their specialist to attend and repair completely.  Otis have relayed their apologies for all the problems being experienced and inconvenience caused. __________________________________________________________________________________________

Heading: Lift Breakdown Date: 25/06/2020 Details: Otis have been called out under reference WO1391763.  They will be carrying out temporary repairs whilst awaiting for their specialist to attend to resolve the main problem. __________________________________________________________________________________________

Heading: Lift Breakdowns Date: 23/06/2020 Details: Following each break down, we have reported to Otis to book out a lift engineer.  We logged a call yet again at 07:41 this morning under reference: WO1383890.  The Senior Manager at Otis is fully aware and is overlooking the situation given the complaints we have raised about the poor service.  We will keep you updated as we hear further. __________________________________________________________________________________________

Heading: West Midlands COVID-19 Update Date: 19/06/2020 Details: Please see West Midlands update we have received Covid 19 – update 19.06.2020 __________________________________________________________________________________________

Heading: Lift Breakdowns Date: 19/06/2020 Details: Despite new parts being fitted in the week, the lift has broken down yet again. We have reported to Otis for them to attend to urgently under reference WO1378627 and contacted the main manager at Otis about this again. __________________________________________________________________________________________

Heading: Lift Breakdown Date: 18/06/2020 Details: Despite new parts being fitted, the lift broke down again shortly after the engineers left.  We have reported to Otis for them to attend to urgently and contacted the main manager at Otis about this. __________________________________________________________________________________________

Heading: Fencing in Car Park Date: 17/06/2020 Details: Contractors have ordered signage and will be applying anti climb paint to the small fence in the car park area. __________________________________________________________________________________________

Heading: Lift Date: 17/06/2020 Details: Following the number of recent breakdowns, new parts have now been fitted to the lift and the lift is now in working order.   __________________________________________________________________________________________

Heading: Lift Date: 16/06/2020 Details: The lift engineers, Otis, will attend and complete temporary repairs on the lift until the new parts arrive (which were expected yesterday but have not been delivered as yet). __________________________________________________________________________________________

Heading: West Midlands COVID-19 Update Date: 15/06/2020 Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020 _________________________________________________________________________________________

Heading: Lift – update Date: 12/06/2020 Details: Otis, the lift engineers, report that the issue with the lift is that the lock contacts have been smashed off.  Otis advise new lock contacts are due to be delivered on Monday 15th June 2020. __________________________________________________________________________________________

Heading: Lift  Date: 12/06/2020 Details: The lift is not responding again.  We have called out the lift engineers, Otis, to attend under reference WO1375963.  We have also sent a further chaser to the manager of Otis about the situation. __________________________________________________________________________________________

Heading: Car Park Gates Date: 11/06/2020 Details: Following further investigation and review of the CCTV cameras, it would seem that unfortunately a vehicle has reversed into the gates.  A new replacement motor is required.  The part is on order and will be fitted as soon as received from suppliers.   __________________________________________________________________________________________

Heading: West Midlands COVID-19 Update Date: 05/06/2020 Details: Please see West Midlands update we have received Covid 19 – update 05.06.2020 __________________________________________________________________________________________

Heading: Car Park Gates Date: 05/06/2020 Details: Contractors advise that the one leaf is broken and, as such, has been left open (one nearest the bins).  The other leaf is still working as it should.  If the leaf does blow shut then this can be pushed back.  This is just a temporary solution until the broken leaf can be repaired. __________________________________________________________________________________________

Heading: Car Park Gates Date: 05/06/2020 Details: Contractors are aware that there are unfortunately still issues with the gates and will be doing their best to resolve.  They believe the gates have been damaged by someone and are also viewing the CCTV. __________________________________________________________________________________________

Heading: Bin Store Date: 05/06/2020 Details: Despite asking residents to ensure that they dispose of their rubbish correctly, some residents still continue to dump their rubbish outside of the bins or on the bin store floor.  The bin men WILL NOT take rubbish that is not in the bins provided.  Charges will be incurred by those noted as not using the bin store correctly. __________________________________________________________________________________________

Heading: Car Park Gates Date: 05/06/2020 Details: Contractors are attending to the car park gates following reports that the one side of the gate would not open this morning.   __________________________________________________________________________________________

Heading: Car Thefts at Newhall Court Date: 04/06/2020 Details: The Managing Agents for Newhall Court have reported a number of car thefts at their development.  As this development is next to Point 3, a reminder to all residents to be extra vigilant and ensure vehicles are kept locked.  Please report any incidents or suspicious activity immediately to the police.  Thank you.   __________________________________________________________________________________________

Heading: Lift Breakdown Date: 04/06/2020 Details: Unfortunately, the lift has broken down again.  We have instructed the lift engineers – Otis – to attend.  They have advised that they will be looking to send an engineer out tomorrow. __________________________________________________________________________________________

Heading: Issues with Lift Date: 02/06/2020 Details: There have been a number of problems again with the lift breaking down.  We have called out Otis on each occasion and relayed to the main contact about the number of issues being experienced.  We have reported to Otis that the lift is not working again today. Heading: West Midlands COVID-19 Update Date: 29/05/2020 Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020 Heading: West Midlands COVID-19 Police Update Date: 28/05/2020 Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020 __________________________________________________________________________________________

Heading: Issues with Front Door Date: 27/05/2020 Details: The front door is proving very difficult to open and close.  Contractors have been instructed to attend.  In the meantime, a reminder not to use the emergency release button.  Please use a little more force to open and close the door.  The emergency release button is to be used only in an emergency – thank you. __________________________________________________________________________________________

Heading: Emergency Release for Front Door Date: 22/05/2020 Details: A reminder that the emergency release is for just that – emergency release.  The contractors have been out on a few occasions this week due to someone pressing the emergency release for general use for access.  As such, the door then has to be reset otherwise it remains open.  Please DO NOT PRESS THE EMERGENCY RELEASE BUTTON FOR GENERAL USE when entering and exiting the building.  It is for emergencies only.  Thank you. __________________________________________________________________________________________

Heading: Illegal Use of Drugs Date: 15/05/2020 Details: Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs.  We have received several different reports about the smell of drugs within the development.  Residents must report immediately to the police any suspected use of drugs.  The police are the ones who have the legal power to investigate, action and prosecute.  Breach of lease charges will also be incurred should the management company become aware of illegal drugs use within an apartment.

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Heading: West Midlands COVID-19 Update Date: 15/05/2020 Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

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Heading: West Midlands COVID-19 Police Update Date: 15/05/2020 Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

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Heading: West Midlands COVID-19 Update Date: 07/05/2020 Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

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Heading: West Midlands COVID-19 Update Date: 05/05/2020 Details: Please see West Midlands update we have received Covid update – 01.05.2020

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Heading: Front Door Date: 01/05/2020 Details: Contractors have been instructed and will be attending asap to the front door which is not opening when pressing the internal door release. __________________________________________________________________________________________

Heading: West Midlands COVID-19 Update Date: 27/04/2020 Details: Please see West Midlands update we have received Covid update – 24.04.2020 Heading: West Midlands COVID-19 Update Date: 20/04/2020 Details: Please see West Midlands update we have received Covid update Heading: West Midlands COVID-19 Update Date: 01/04/2020 Details: Please see West Midlands update we have received:-

 

West Midlands COVID-19 Update Latest updates as at: Monday 30 March 2020, 20:00

Purpose of this briefing

This is a regularly updated briefing which aims to give regional stakeholders: ·         An overview of the spread of COVID-19 in the urban West Midlands (Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton) ·         A single view of the actions of the West Midlands Combined Authority (WMCA), Transport for West Midlands (TfWM) and the Mayor of the West Midlands in response to COVID-19 ·         A guide on where to find detailed regional information to support the existing national Government guidance

Latest Headlines

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands the biggest regional hotspot for COVID-19 after London. ·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies [BBC News, 27 March 2020] ·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020] ·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

 

Key messages to the public

Stay at home

You must stay at home, only leaving for the following very limited purposes:  ·         Shopping for basic necessities, as infrequently as possible ·         One form of exercise a day – for example, a run, walk or cycle – alone or with members of your immediate household ·         Any medical need, to provide care or to help a vulnerable person ·         Travelling to and from work, but only where this absolutely cannot be done from home.

Protect the NHS

You must stay at home to protect the NHS:  ·         The NHS only has a limited number of doctors, nurses and specialist equipment ·         We are working around the clock to increase NHS capacity ·         The more people who get sick, the harder it is for the NHS to cope ·         We must slow the spread of the disease so that fewer people are sick at any one time.

Save lives

You must stay at home to protect the NHS and save lives. The police will have the powers to enforce the following restrictions:   ·         Dispersing gatherings of more than two people in public, excluding people you live with ·         Issuing fines to anyone who does not comply with these rules ·         Closing shops that are not essential, as well as playgrounds and places of worship.

Message from Andy Street, Mayor of the West Midlands

“We’re in the midst of an immensely challenging time for everyone in the West Midlands, and we’re all rightly worried about our family members, friends and neighbours. The West Midlands response has been phenomenal. There are plenty of tough weeks ahead, but I know we are well placed to get through this. Thank you to everyone for showing such resolve and responsibility. Please follow the Government advice, stay at home, protect our NHS, and save lives.”

 

Further information

·         View details of WMCA COVID-19 support and guidance ·         Latest WMCA Communications updates ·         Full guidance on staying at home ·         Find the most up to date medical advice

Latest COVID-19 Public Health England and NHS update

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands to biggest regional hotspot for COVID-19 after London ·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies. [BBC News, 27 March 2020] Confirmed Cases Local Authority                                       Sat 28/3               Sun 29/3         Mon 30/3 Birmingham                                            428                       513                 578 Coventry                                                 54                         79                   101 Dudley                                                    83                         122                 136 Sandwell                                                116                        138                 144 Solihull                                                   54                          74                   87 Walsall                                                   108                       125                 151 Wolverhampton                                      116                       153                 175 Totals                                                      959                      1,204               1,372 Correct as at 17:00, 30 March 2020  

 

   

Further information

·         Latest PHE / NHS data on COVID-19 cases in the West Midlands

 

WMCA’s response to COVID-19

WMCA has been focused on the following six areas of activity in response to COVID-19, working closely with our seven constituent councils, and focusing on the areas where the Combined Authority can add to what is being done by Government and other public bodies: ·         Strategic Co-ordination across the Public Sector: Working together across the public sector to ensure that the response to COVID-19 is joined up and effective as possible ·         Protecting the Regional Economy: Working with businesses and representative organisations to make sure that support is provided to businesses and workers to ensure the West Midlands economy can recover as swiftly as possible following the COVID-19 outbreak ·         Running the Transport Network: Reducing services because of the guidance limiting travel in the region, but running sufficient services on train, Metro and bus networks to allow key workers to get to their work in a safe manner ·         Supporting All Our Communities: Ensuring all communities of the West Midlands are looked after during the COVID-19 outbreak, including all faith and ethnic minority groups and other vulnerable groups such as the homeless, those with mental health issues or disabilities and older people ·         Communicating with the Public: Giving clear guidance to people in the West Midlands about what they are expected to do during the COVID-19 outbreak ·         Adapting the WMCA’s Own Operations: Ensuring our staff are safe and healthy, while continuing the activities of WMCA.

Strategic Co-ordination across the Public Sector

Context: The response to COVID-19 will require the joined-up working between different public sector organisations to tackle the outbreak and the impact on public services and the regional economy. WMCA is well-positioned to work closely with public sector bodies given its existing collaborative working relationships, particularly with councils and with those agencies involved in transport, housing, skills, employment, policing and health. The purpose of this activity is: ·         Work closely with other public sector organisations ·         Support regional resilience planning and resourcing The structures leading this work in the West Midlands are: ·         Regional Strategic Co-ordinating Group: (Senior leaders from West Midlands Police, Councils, NHS, PHE, WMCA) reporting to COBR in London ·         Regular Mayor and Council Leaders Conference Calls (Mayor, Council Leaders, Respective Chief Executives, briefed by other agency leaders e.g. Chief Constable of West Midlands Police) ·         Calls between the Mayor and leaders from the NHS, Public Health England, Police and other public bodies.

 

Protecting the Regional Economy

Context: The public health measures, which have been implemented to slow the spread of COVID-19, are having a huge impact on the West Midlands economy. Government has put in place unprecedented support measures to help businesses and workers through this time. The WMCA is working with representative organisations to make sure that this support is getting through to businesses and workers, and is working on plans to accelerate the economic recovery after the COVID-19 outbreak. The purpose of this activity is: ·         Monitor the latest economic situation for businesses in the West Midlands ·         Ensure Government support is reaching West Midlands businesses and workers ·         Lobbying Government to secure further support for West Midlands businesses and workers ·         Prepare for the economic recovery following the COVID-19 outbreak ·         Connecting West Midlands businesses with the frontline public sector organisations e.g. the NHS, who may need support. The structures leading this work in the West Midlands are: ·         Regular Economic Contingency Group meetings (WMCA, Councils, TUC, LEPs, Chambers of Commerce, West Midlands Growth Company, Bank of England, BEIS) Latest updates: ·         Set up West Midlands COVID-19 Business Support website, which sets out the support available to businesses and key contacts in the West Midlands [WMCA, 25 March 2020] ·         Lobbied for further support for self-employed workers, in the run up to the Chancellor’s announcement of further measures [WMCA, 24 March 2020; GOV.UK, 26 March 2020] ·         Promoted Government request for engineering support for ventilator manufacturing to West Midlands firms [GOV.UK, 16 March 2020], with Meggitt, the aerospace company based in Coventry, forming part of the VentilatorChallengeUK consortium [Meggitt, 30 March 2020] ·         Organising a series of sector-based business roundtables to understand the impact of COVID-19 on different sectors and how well current support plans are working ·         Working with banks (Lloyds, NatWest, HSBC UK and Barclays) in the region to ensure that businesses have sufficient liquidity.

Running the Transport Network

Context: Due to the Government’s guidance limiting people’s movement, Transport for West Midlands has been working with operators to reduce the number of services to the appropriate level to be sufficient for key workers. The purpose of this activity is: ·         Run a limited service to allow key workers to access work and residents to be able to access essential shopping and healthcare ·         Protect the health and safety of all those working on the transport network ·         Ensure that operators are able to able to reinstate full transport services when the lockdown is finished. The structures leading this work in the West Midlands are: ·         TfWM ·         Bus Alliance (bus operators across the West Midlands) ·         West Midlands Rail Executive (councils and rail operators in the West Midlands) Latest updates: ·         Train, Metro and rail networks are operating reduced services because of the updated Government COVID-19 guidance [West Midlands Network, 30 March 2020] ·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020] ·         Public are urged not to travel in the West Midlands unless absolutely necessary  [TfWM, 23 March 2020] ·         Train franchise agreements are suspended and emergency measures are implemented where train companies operate services for a management fee [GOV.UK, 23 March 2020] ·         Transport construction projects controlled by TfWM, including Midland Metro Alliance works are temporarily paused [MMA, 23 March 2020] ·         Peak time travel restrictions are lifted for older passengers to be able to access dedicated supermarket opening hours [TfWM, 18 March 2020] ·         Cleaning services are strengthened on bus, train and metro services across the West Midlands. [TfWM, 18 March 2020]

 

Supporting All Our Communities

Context: During this challenging time for the region, all communities need to come together to support people, particularly those who are vulnerable. WMCA and councils are working together to ensure that community efforts can contribute to the overall response to the COVID-19 outbreak effectively. The purpose of this activity is: ·         Work with faith and community organisations to co-ordinate support for those who need it ·         Support vulnerable communities in the West Midlands like those with mental health issues, disabilities or the homeless ·         The structures leading this work in the West Midlands are: ·         Faith leaders who have previously been engaged by WMCA, for example at the Mayor and Faith Conference ·         WMCA and Mayor’s Office working closely with local authorities Latest updates: ·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020] ·         Making a listing of online learning courses available for people who are furloughed or working from home in the West Midlands [WMCA, 27 March 2020] ·         Hosted a webinar meeting of faith leaders to discuss community support offered by faith groups, encourage congregations to worship safely from home, and tackling hate crime ·         Launched a new call for donations to the Change Into Action alternative giving scheme to help the homeless in the West Midlands [WMCA, 25 March 2020]

Communicating with the Public

Context: During the COVID-19 outbreak, it is critical that the public understand the medical guidance and act accordingly to tackle the virus. Due to restrictions on contact, public services will also have to change, and these changes need communicating to the public. Furthermore, this will be a worrying time for residents, and there is a need to reassure and comfort people, and to celebrate positive stories of people supporting one another through the crisis. The purpose of this activity is: ·         Ensure people in the West Midlands understand the Government’s guidance ·         Provide clear regional guidance on changes to public services, such as new transport timetables or skills provision ·         Explain what is being done in the West Midlands and reassure the public that there is a committed regional response to the crisis ·         Make the case for further Government support. The structures leading this work in the West Midlands are: ·         Regular Regional Press Briefing Sessions: These briefing sessions for the press are hosted by representatives from a range of public sector organisations in the region, including the Mayor, Public Health England, the NHS, West Midlands Police, the West Midlands Police and Crime Commissioner, Birmingham City Council, and the Local Resilience Forum ·         West Midlands Regional Communications Directors’ Calls: These calls allow Communications Directors from councils, WMCA and other public bodies to co-ordinate communications activities across the West Midlands. Latest updates: ·         Amplifying the Government’s official guidance on COVID-19 to people in the West Midlands through WMCA’s communications channels ·         Providing clear regional guidance on changes to public services, such as new transport timetables or skills provision ·         Explaining what is being done in the West Midlands and making the case for further Government support through the Mayor’s media appearances.

 

Adapting WMCA’s Own Operations

Context: WMCA as an organisation has responsibilities for supporting economic growth in the West Midlands, including transport, housing, skills, and making sure everyone in the West Midlands benefits from that economic growth through work on areas like mental health and homelessness. During the COVID-19 outbreak, WMCA will adapt to support the immediate needs of the West Midlands, working closely with public sector partners, and will also ensure that essential WMCA activities continue. The purpose of this activity is: ·         Keep our staff and those of our suppliers safe and healthy during the COVID-19 outbreak ·         Reprioritise effort towards meeting the immediate needs for tackling the COVID-19 outbreak ·         Ensure essential WMCA operations continue. The structures leading this work in the West Midlands are: ·         WMCA Senior Leadership Team, led by Deborah Cadman, Chief Executive, WMCA ·         TfWM Leadership Team, led by Laura Shoaf, Managing Director, TfWM Latest updates: ·         Staff members have been instructed to work from home if they can, and only essential staff can work at the WMCA office at 16 Summer Lane in Birmingham ·         Supporting WMCA suppliers by shortening payment terms from ’30 days’ to ‘zero days’ and bolstering the team to ensure fast payments [WMCA] ·         Providing financial assurances to colleges and adult education providers in the West Midlands about future payments from WMCA. [WMCA, 24 March 2020]

  Heading: Coronavirus (CORVID19) – ISOLATION Date: 31/03/2020 Details: ISOLATION If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance. When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation. For further useful guidance regarding isolation and social distancing please go to https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others ________________________________________________________________________________________

Heading: Car Park Gates Date: 30/03/2020 Details: Following a report that the gates have stopped working, we have booked out contractors to attend.   __________________________________________________________________________________________

Heading: Coronavirus (CORVID19) – update Date: 24/03/2020 Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system. If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you. Thank you for your patience and understanding while we work to maintain services as much as possible during this period. __________________________________________________________________________________________

Heading: Coronavirus (COVID19) Date: 18/03/2020 Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months. As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times. Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period. You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.  For further information and the latest advice regarding COVID-19, please visit: – https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation. We thank you in advance for your understanding and cooperation. Important – For Owners & Residents To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period. __________________________________________________________________________________________

Heading: Car Park Gates Date: 20/02/2020 Details: Contractors have been in attendance today to fit the new motor.  We have received confirmation that the gates are now fully operational. __________________________________________________________________________________________

Heading: Main Doors and Pedestrian Gates Date: 20/02/2020 Details: A third lock has been added to the main front door and the contractors have also been round all the doors and pedestrian gates to double check all are secure.  If you experience any problems with the pedestrian gates or doors please report immediately via this online system thank you. __________________________________________________________________________________________

Heading: Gates Date: 20/02/2020 Details: Contractors have advised that they are hoping to have the motor tomorrow to repair the car park gates.  We will keep you updated. __________________________________________________________________________________________

Heading: Main front door Date: 20/02/2020 Details: Contractors are chasing up the suppliers for the replacement locks.  We have reiterated the urgency to the contractors too. __________________________________________________________________________________________

Heading: Gates Date: 20/02/2020 Details: Contractors are chasing up the suppliers for the replacement motor. __________________________________________________________________________________________

Heading: Lift Update Date: 14//02/2020 Details: Having chased up Otis for an update, we have now been advised that the engineer will be attending tomorrow morning now.  We have relayed the frustrations about this certainly given that the lift has been out of order since Monday.  Otis have conveyed their sincere apologies for this. __________________________________________________________________________________________

Heading: Lift Update Date: 13//02/2020 Details: We are advised by the lift contractors that the engineer will attend AM tomorrow to fit the door belt and return the lift to service. __________________________________________________________________________________________

Heading: Lift Update Date: 12/02/2020 Details: Following attendance by the lift engineers, they have advised they have found an issue with the car door / gate equipment.  The unit has been left isolated and we are advised that new parts are on order.  The eta is 1 – 2 working days and has been ordered as an emergency. __________________________________________________________________________________________

Heading: Lift Date: 11/02/2020 Details: The lift engineers, Otis, have been booked out to attend to the lift which is not working.  This is booked out under their reference WO1246024. __________________________________________________________________________________________

Heading: Main Communal Front Door Date:10/02/2020 Details: It seems that unfortunately someone has had another go at the front door.  We have instructed contractors to attend urgently. __________________________________________________________________________________________

Heading: Homeless People Date: 07/02/2020 Details: Having reviewed the CCTV footage, it appears that homeless people have been randomly pressing the intercom buttons for someone to let them into the development.  Unfortunately, some residents have been letting them in as a result of the buzzer going off.  Please ensure that you only let people you know into the development.  Following the incident yesterday, the police have advised that they have informed the community police about the situation for them to carry out regular checks.  Please note that the police are the only ones that have the power to move on homeless people.  Employees of Compass Block Management are not police officers or police staff.  They do not have any police powers.  They are members of the public and have the same rights and obligations as any other member of the public. If you experience any problems at all with homeless people being present, please contact the police immediately.  Thank you. __________________________________________________________________________________________

Heading: Homeless People Date: 06/02/2020 Details: Following our morning check on the site unfortunately there has been an altercation.  A member of staff has been injured.  The police have been called.  If you do see or experience any issues with homeless people please do not approach them and contact the police immediately.  Thank you. __________________________________________________________________________________________

Heading: Side Entrance Door to 43 Date: 05/02/2020 Details: Contractors have advised that a new lock has had to be ordered.  There is, however, a week lead time for delivery due to the specialist international fitting. __________________________________________________________________________________________

Heading: Lift Date: 05/02/2020 Details: The lift engineers, Otis, have been in attendance and we have been on site this morning to check the lift.  The noise issue has been resolved. __________________________________________________________________________________________

Heading: Lift Date: 04/02/2020 Details: We have noted that although the lift is working, it is making a noise.  We have therefore instructed the lift engineers, Otis, to attend. __________________________________________________________________________________________

Heading: Side Entrance Door to 43 Date: 04/02/2020 Details: We have noted that the lock to the side entrance door to 43 is not working.  Contractors have been instructed and asked to attend urgently. __________________________________________________________________________________________

Heading: Gates Date: 03/02/2020 Details: We are advised by the contractors that unfortunately it will be a while before repairs can be carried out on the gates due to long delivery times for the part to come in. The contractors are aware about security concerns and will chase up with the suppliers as much as possible. We will update the website as soon as we in turn receive further updates. __________________________________________________________________________________________

Heading: Gates Date: 03/02/2020 Details: Unfortunately, following issues with the gates, the gates have been left open. The contractors have been in attendance and we understand that the one motor is broken.  We are just awaiting confirmation from the contractors about timescales for a replacement motor.  We will provide an update as we hear further.  The contractors are aware of the recent security issues and therefore the urgency required here. __________________________________________________________________________________________

Heading: Main Communal Front Door Date: 31/01/2020 Details: Contractors have been in attendance following reports that the front door was not locking properly.  A further third lock is to be installed. __________________________________________________________________________________________

Heading: Security Date: 31/01/2020 Details: Following further report that people managed to get into the building and were found to be smoking on the top floor again this morning, contractors have been instructed to view the CCTV footage to try and identify how they are getting in. __________________________________________________________________________________________

Heading: Gates Date: 31/01/2020 Details: Contractors have been instructed and are on their way to attend to the gates as the left hand gate is not working. __________________________________________________________________________________________

Heading: Electrical Supply Cupboard Date: 30/01/2020 Details: We have telephoned Western Power on their emergency number that the doors are open on the outside main electrical supply cupboard. __________________________________________________________________________________________

Heading: Security Date: 30/01/2020 Details: Unfortunately, homeless people have managed to gain access into Point 3. We would ask that you be vigilant when entering or leaving the building and make sure that the door you use has closed and locked behind you.  Please do not allow anybody that you do not know to enter. Please also take similar care when entering or exiting the car park. We have been on site this morning and the homeless people reported today have been moved on. If you find any homeless people in the building or in the car park, please report this immediately to the police via 101 or 999.  Please ensure you also report any such incident to us as well via our online system www.compass-bm.com.  Thank you. __________________________________________________________________________________________

Heading: Scaffolding Date: 14/01/2020 Details: Works have now been completed to one of the apartments to the front of the Point 3 building.  Contractors will be moving the scaffolding across to the next neighbouring apartment to carry out repairs.  As such, the scaffolding will be in place for a few weeks whilst these vital works are undertaken. __________________________________________________________________________________________

Heading: Main Front Door Date: 13/01/2020 Details: Contractors have been instructed to take a look at the main front door which has been reported as not closing properly. __________________________________________________________________________________________

Heading: Bin Store Area Date: 16/12/19 Details: Despite regular reminders and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has AGAIN dumped items in the bin store.  The bin men will not take this rubbish.  As such, we have had to AGAIN instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact [email protected] in confidence thank you. __________________________________________________________________________________________

Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers Date: 04/12/19 Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us.  Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained. We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity.  To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to [email protected] to confirm that hot water cylinders and boilers are being serviced and maintained. Thanking you for your co-operation. __________________________________________________________________________________________

Heading: Vauxhall Astra Date: 06/11/19 Details: Can we ask for the owner of the black Vauxhall Astra parked up in the car park – registration number: MJ58 YMP to contact Compass Block Management on 0121 236 5757 – option 2 please.  Alternatively, if you know who the owner of the vehicle is please report to Compass Block Management.  Thank you for your co-operation. __________________________________________________________________________________________

Heading: Lift Date: 31/10/19 Details: Although advised that the lift was left in working order yesterday, we note that the lift is not working again.  We have reported to Otis and the Service Delivery Manager.  We had been advised that although parts were ordered for new hanger rollers, this should not impact on the workings of the lift. __________________________________________________________________________________________

Heading: Lift Date: 30/10/19 Details: We are advised that an engineer has been in attendance and repaired the lift.  He found that the doors were jammed open and he has ordered some new hanger rollers. __________________________________________________________________________________________

Heading: Lift Date: 30/10/19 Details: We are advised that unfortunately the lift has broken down yet again.  The door is stuck on the 5th floor.  We have been on to Otis this morning and logged under reference WO1131593.  We have left them in no uncertain terms that this situation is totally unsatisfactory and have reported to the Service Delivery Manager.  We have demanded a full and thorough investigation be carried out which we have previously requested. __________________________________________________________________________________________

Heading: Fencing Date: 29/10/19 Details: We have received reports that one of the wooden fences by the bin store has broken.  This will be attended to. __________________________________________________________________________________________

Heading: Bin Store  Date: 29/10/19 Details: A reminder to all residents that no rubbish should be dumped on the bin store floor.  We appreciate that the Council are still experiencing difficulties with bin collections, however, we have had to not only instruct a cleaning contractor to remove the mattress that has been dumped but also to come and clear up around the bin store. __________________________________________________________________________________________

Heading: Bin Store Area Date: 29/10/19 Details: Despite regular reminders and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has dumped a double mattress in the bin store.  As such, we have had to instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact [email protected] in confidence thank you. __________________________________________________________________________________________

Heading: Lift  Date: 28/10/19 Details: We have been advised that the lift engineer has been in attendance.  There was an issue with the door / gate equipment.  The equipment has been adjusted and unit returned to normal service.  The magnet has been replaced also for the second floor. __________________________________________________________________________________________

Heading: Lift  Date: 28/10/19 Details: Despite the engineer being in attendance on Friday and advising that he left the lift in working order, we understand that the lift is not working again.  We have reported to Otis – ref: WO1128143 and reported to the Service Delivery Manager with whom we are communicating with regards to all the issues being experienced with the lift. __________________________________________________________________________________________

Heading: Lift  Date: 25/10/19 Details: An engineer has been in attendance and we are advised that they have managed to get the lift back in working order.  We are advised by Otis that the replacement magnet is still required and we will continue to chase them about this. __________________________________________________________________________________________

Heading: Lift  Date: 23/10/19 Details: Despite chasing Otis, we are still awaiting confirmation from them as to when the replacement part is due to arrive and the lift repaired.  We are chasing the Manager at Otis daily about this. __________________________________________________________________________________________

Heading: Lift Date: 21/10/19 Details: Having chased up Otis, we are advised by the Senior Service Delivery Manager that he is tracking the part that they are awaiting as unfortunately the engineer has still not received any notification about arrival.  We will continue to chase Otis about this. __________________________________________________________________________________________

Heading: Lift Date: 21/10/19 Details: We are chasing Otis for update following the report of the lift not working again on Friday.  We were advised that this was down to a further part they required but they had hoped the repairs they had undertaken previously would suffice but unfortunately this is not the case.  We will keep you updated. __________________________________________________________________________________________

Heading: Lift Date: 18/10/19 Details: We have received a report advising that the lift is not working again and has not worked since yesterday evening.  The lift is stuck again on the second floor.  We have logged an urgent call out with Otis – logged under reference: WO1107519. __________________________________________________________________________________________

Heading: Lift Date: 15/10/19 Details: Following attendance by the engineers, we have received confirmation from Otis that the lift is now back in full working order. __________________________________________________________________________________________

Heading: Lift Date: 15/10/19 Details: The engineers are currently on site – we are awaiting an update from them following repairs. __________________________________________________________________________________________

Heading: Lift Date: 11/10/19 Details: The latest update in relation to the lift is that 3 x switches and 1 x door magnet are required.  We are advised by Otis that the switches are due to arrive with them on Monday but the magnet is on a week’s lead time so will arrive later next week.  They advise the engineer will attend as soon as the parts arrive, hopefully in time on Monday, if not then Tuesday AM and fit the switches.  Otis are hopeful they can return the lift to service and then fit the magnet later in the week once received. __________________________________________________________________________________________

Heading: Lift Date: 10/10/19 Details: We have been advised by Otis that the engineer attended yesterday evening at 18:31.  The Manager has advised it is essential that parts including a magnet and switches are fitted.  In the meantime the lift has been isolated.  We have gone back to them that this is a priority situation and asked them to confirm as soon as the parts are in and can be fitted. __________________________________________________________________________________________

Heading: Lift Date: 09/10/19 Details: Although Otis confirmed that they would have an engineer on site eta 19:30 yesterday, we understand that the lift is still not working.  We have gone back to Otis reiterating the frustrations and anger this situation is causing and asking them to address urgently. __________________________________________________________________________________________

Heading: Lift Date: 09/10/19 Details: Although the lift was back in service albeit parts were still required, we have reported to Otis that unfortunately the lift is again stuck being open on the second floor.  They have advised that they will get an engineer out asap. __________________________________________________________________________________________

Heading: Lift Date: 08/10/19 Details: We have been chasing up Otis for updates following the lift breaking down at the weekend (this is in addition to the vandalism caused to the lift).  We are advised that although the lift is now in service, parts are still required. __________________________________________________________________________________________

Heading: Lift Date: 04/10/19 Details: Further to this morning’s report, Otis have advised that the replacement part has in fact now arrived.  An engineer may be able to attend either this evening or over the weekend but if not then they will be looking to repair early next week. __________________________________________________________________________________________

Heading: Lift Date: 04/10/19 Details: As you will be aware the lift was vandalised on Wednesday night.  The damage done included landing doors on the First Floor being externally forced out of their track and the landing door lock contacts smashed.  Otis has ordered replacement parts and have advised this morning that they will be delivered early next week.  We apologise for any inconvenience that this might cause, but trust that you will appreciate that this is as a result of events entirely beyond our control. __________________________________________________________________________________________

Heading: Car Alarm Date: 03/10/19 Details: We understand that a car alarm has been going off in the car park over the past few nights at between 2am an 4am and is causing a disturbance to some residents. If you know which car it is and which space it is parked in, please can you forward details to us so that we can contact the owner.  Thanks you. __________________________________________________________________________________________

Heading: Lift Date: 03/10/19 Details: Otis were called out last night following reports that the lift was not working again.  Otis have been in attendance and advised that unfortunately the lift has been vandalised.  The engineer found the 1st floor landing doors were forced out of the track and the 1st floor landing door lock contacts smashed.  They advise the lift remains isolated and new lock contacts have been ordered. __________________________________________________________________________________________

Heading: Bins Date: 02/10/19 Details: We have notified the Council that unfortunately the bins have not been collected and asked them to attend as soon as possible. __________________________________________________________________________________________

Heading: Lift  Date: 01/10/19 Details: We note that although the engineer attended yesterday and left the lift in working order, the lift has broken down again.  We have been on to Otis about this.  An engineer has been booked to come out under reference WO1098167.  We have also asked management to provide a full report on why the lift is breaking down so frequently and why it is taking so long for engineers to attend following the reports. __________________________________________________________________________________________

Heading: Lift  Date: 30/09/19 Details: We received reports on Sunday evening that unfortunately the lift had broken down again. We logged a call with Otis on Sunday evening under reference WO1095460.  We have been chasing up for an eta this morning and been advised now that the engineer will be in attendance around lunch time today.  We are due to meet with the management of Otis this week due to the issues being experienced with the lift and the time it is taking them to have engineers on site following reports of issues. __________________________________________________________________________________________

Heading: Lift  Date: 27/09/19 Details: We have been chasing Otis for an eta for the engineer to attend.  We have been finally advised that the engineer is on his way now to carry out the repair. __________________________________________________________________________________________

Heading: Lift  Date: 27/09/19 Details: We have phoned Otis at 6.30am this morning to call out an engineer as the lift is stuck on the ground floor.  This has been booked out with them under ref WO1094457.  We have stressed the urgency for them to attend. __________________________________________________________________________________________

Heading: Bin Store Area Date: 13/09/19 Details: Despite regular reminder and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has dumped 2 ovens, a hot water cylinder, wood and cardboard in the bin store.  As such, we have had to instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact [email protected] in confidence thank you. __________________________________________________________________________________________

Heading: Lift Date: 09/09/19 Details: Unfortunately, the lift is not working again. We have called out Otis to attend urgently under reference number WO1065698.  We can confirm that we are also looking to meet with the Senior Service Delivery Manager of Otis about the situation although have been made aware that he is currently on annual leave returning around 17th September 2019. __________________________________________________________________________________________

Heading: Homeless People Date: 05/09/19 Details: A reminder to all residents to ensure that the pedestrian gate is closed firmly behind you when entering and exiting the development.  We have had reports that some residents are not closely properly and this is causing an issue with homeless people gaining access.  Thanking you for your co-operation. __________________________________________________________________________________________

Heading: Lift Date: 04/09/19 Details: We have been on the phone to Otis who have confirmed that an engineer has been in attendance and the lift should now be back in working order. __________________________________________________________________________________________

Heading: Lift Date: 03/09/19 Details: We have escalated the matter to the Senior Service Delivery Manager of Otis as we have still not heard anything further.  He has come back to advise that a new door belt has been ordered with a view to resolving tomorrow.  We will continue to monitor. __________________________________________________________________________________________

Heading: Lift Date: 03/09/19 Details: We have phoned Otis again this morning to find out about the lift repair.  Our call has been logged and we are expecting a call from the engineer with an update.  We will keep you informed as we hear further. __________________________________________________________________________________________

Heading: Lift – update Date: 02/09/19 Details: We have phoned Otis to find out the latest position.  We have been advised that an engineer has been in attendance and managed to repair some issues.  Unfortunately, parts ordered and expected Friday 30th August 2019 have not come in – Otis are chasing and we will continue to chase from this side.  The lift has been isolated in the meantime.  Apologies for the inconvenience this is causing. __________________________________________________________________________________________

Heading: Lift Date: 02/09/19 Details: Further to Otis needing to replace a part on the lift, we understand that the lift has stopped working over the weekend.  We can confirm that we have booked out Otis to attend under reference WO1061528. __________________________________________________________________________________________

Heading: Lift Date: 27/08/19 Details: Otis did attend on Friday following reports of the lift making a loud noise.  Otis have advised that the lift is in working order but a new part is required to stop the noise.  We await an ETA from Otis as to when the part arrives and is to be fitted. __________________________________________________________________________________________

Heading: Lift Date: 23/08/19 Details: Otis have been booked out as the lift is making a loud noise. __________________________________________________________________________________________

Heading: Homeless People Date: 06/08/19 Details: We understand that homeless people have been on site.  If you do see any homeless people on site please report immediately to the police via “101” as per their advice as they have the power to remove homeless people.  We have been on site ourselves this morning and also reported to the police.  We have also booked out cleaning contractors to clean up the mess that has been left.  With the locks all secure having been checked, may we remind all residents to check that all doors and gates are closed firmly behind them when entering and exiting the building to ensure the security of the building thank you. __________________________________________________________________________________________

Heading: Lift Out of Order Date: 17/07/19 Details: Unfortunately the lift is out of order again.  We have booked out Otis to attend urgently.  __________________________________________________________________________________________

Heading: Overgrown Bushes & Weeds to Front of Building Date: 17/07/19 Details: We can confirm that gardeners are booked to cut back the overgrown bushes, clean up the weeds and tidy up the frontage to Point 3.  We have asked them to attend urgently. __________________________________________________________________________________________

Heading: Homeless People Date: 16/07/19 Details: We understand that a homeless person has been on site.  If you do see any homeless people on site please report immediately to the police via “101” as per their advice as they have the power to remove homeless people.  A reminder to ensure that all doors are closed firmly behind you when entering and exiting the building.  We also understand that some needles and sharp objects are outside the front door.  We have booked out cleaning contractors to attend to remove. __________________________________________________________________________________________

Heading: Lift Out of Order Update Date: 13/06/19 Details: We have been back on the phone to Otis to ask for an ETA for the engineer to arrive.  We have reiterated this is urgent and need someone to attend as priority. __________________________________________________________________________________________

Heading: Lift Out of Order Date: 12/06/19 Details: We have contacted Otis immediately as we understand that the lift is out of order again.  We have asked them to attend urgently.   __________________________________________________________________________________________

Heading: Lift  Date: 03/06/19 Details: Otis were called out on Sunday 2nd June 2019 to repair the lift which had broken down. They confirmed that they attended and left the lift in full working order. Unfortunately, on checking the lift this morning, we note that the lift is not working again. We have reported to Otis asking them to attend urgently. __________________________________________________________________________________________

Heading: Lift  Date: 09/05/19 Details: We are advised by Otis that the engineers have attended and that the lift is now finally in full working order. __________________________________________________________________________________________

Heading: Lift  Date: 06/05/19 Details: We received confirmation that the lift was repaired on Friday.  We have however received notification from Otis that the lift has unfortunately broken down again over the weekend.  We are advised the supplying company of the upgraded doors will be back on site to attend on 08/05/19. __________________________________________________________________________________________

Heading: Lift  Date: 03/05/19 Details: We have been speaking with Otis urgently about the situation with the lift as further to the update they provided about the new part being fitted today, they did attend yesterday.  We note that whilst the lift worked for a couple of hours, it then later stopped working and is still not working.  Otis are getting an engineer back on site following us chasing up and demanding that they treat this as top priority given the time this is taking for them to resolve. __________________________________________________________________________________________

Heading: Lift  Date: 02/05/19 Details: We have checked with Otis to make sure that everything is set for the replacement of the PCB (control boards) which we were advised need replacing.  We were advised that they were to be fitted either yesterday or today at the latest.  We have been advised that unfortunately the parts have only just arrived at Otis but they will be looking to fit tomorrow.  We will check back with them in the morning to make sure that the fitting is going ahead tomorrow. __________________________________________________________________________________________

Heading: Lift  Date: 25/04/19 Details: We have been advised by Otis that the lift should be all fully working by next Wednesday or Thursday at the latest.  They apologise for all the inconvenience caused. __________________________________________________________________________________________

Heading: Lift  Date: 15/04/19 Details: We have been chasing up Otis for confirmation on delivery of the part they had ordered.  Having chased them again today for an update, we have received the following from Otis “I have been advised today that all the door PCB’s need to be upgraded as a set, the one PCB we ordered is not compatible with the others that are fitted”.  They have advised that they will send over the upgrade quote shortly.  We have conveyed our frustrations as well as those of residents that we are now going into another week and that we expect some urgent action taken this week to get the lift back in order. __________________________________________________________________________________________

Heading: Lift  Date: 12/04/19 Details: Further to our chaser to Otis, we have advised that the necessary part is due to be delivered to Otis today.  We have asked Otis to advise once received and confirm an installation date. __________________________________________________________________________________________

Heading: Car Park Gates Date: 12/04/19 Details: We were on site this morning and the gates were in full working order.  Following a report shortly after, we attended back on site to find that an issue had arisen with the gates.  Contractors are on site to attend to this. __________________________________________________________________________________________

Heading: Lights Out Date: 12/04/19 Details: Contractors have been booked to attend to the back block of lights which are out at Point 3. __________________________________________________________________________________________

Heading: Lift  Date: 12/04/19 Details: Lift engineers have been on site to undertake some of the repairs to the lift.  We have chased up Otis this morning for an update on the other repairs required.  We will keep you updated. __________________________________________________________________________________________

Heading: Cleaning Date: 09/04/19 Details: Contractors have been booked out to attend to the following:- (1) Empty the cigarette bin by the car park door entrance and ensure that going forward this is emptied regularly (2) Take away the hyperoptc sign which is in reception (3) There are some planted areas in front the building fronting George Street. Contractors are to attend to particularly the area to the left of the entrance __________________________________________________________________________________________

Heading: Lift  Date: 08/04/19 Details: We have chased up the lift engineers, Otis, to find out when the PCB is being delivered and when the doors parts are being delivered (following the damage caused as a result of a trapped passenger last week).  We have received advice that the doors parts will be with Otis early this week and the PCB is due for delivery between Wednesday and Friday of this week.   We will keep you updated.  Otis will then need to book in for the repairs and we have reiterated again that this is needed urgently. __________________________________________________________________________________________

Heading: Bins Date: 08/04/19 Details: Whilst we have been chasing up the Council to ensure that regular bin collections are made, we do note that some residents (and this is despite sending out regular reminders about the bin store) are ignoring notices and still just dumping their rubbish outside of the bins even when there is room in the bins.  We have instructed a separate cleaning company to attend to clear up around the bin store.  They will also report to Compass Block Management if they are able to identify from the rubbish whose rubbish this relates to.  Offenders will be charged breach of lease charges of £60.00. __________________________________________________________________________________________

Heading: Lift UPDATE Date: 05/04/19 Details: We have been chasing up Otis for an update in relation to the replacement PCB.  Further to this and following an incident yesterday whereupon a passenger was trapped, the lift has also been damaged.  Otis are fully aware and the situation is being addressed.  We will keep you updated as we receive further advice and feedback. __________________________________________________________________________________________

Heading: URGENT REMINDER TO RESIDENTS REGARDING BINS Date: 05/04/19 Details: A reminder to all residents – please do not dump rubbish outside of the bins.  We appreciate that there have been issues with the bin collections but the bin men WILL NOT COLLECT RUBBISH outside of the bins.  We have also received reports that some residents are just dumping rubbish outside the bins even when the bins are not full.  Thanking you for your co-operation. __________________________________________________________________________________________

Heading: Lift UPDATE Date: 03/04/19 Details: We regret to advise that the lift is not working.  We had been awaiting confirmation that the part had been replaced.  On checking with Otis, they confirmed that the part has been replaced and the engineer left the lift in working order.  Unfortunately, the lift is not working again.  We have contacted the Manager to reiterate how frustrating this matter is and far from satisfactory.  We have been advised that a PCB is required and we have asked for confirmation that this will resolve the issue once and for all.  The issue has also been logged direct with Otis asking that this is dealt with urgently. __________________________________________________________________________________________

Heading: Lift UPDATE Date: 01/04/19 Details: We have chased Otis for an update on the arrival of the part for the lift.  We have just been advised that the part has now arrived.  We have asked that an engineer attends urgently given that the lift is not working again (despite the engineers attending to the lift to make good until the new part arrives).  We have asked Otis to keep us updated. __________________________________________________________________________________________

Heading: Car Park Gates Date: 29/03/19 Details: Contractors have been booked to attend to the car park gates.  It has been noted that frequently the gates do not close tightly shut to engage with the shoe lock magnet that is in place.  One of the gates is also making a noise. __________________________________________________________________________________________

Heading: Lift UPDATE Date: 29/03/19 Details: We have chased up Otis for an update on the repair to the lift.  We have been advised that owing to French Industrial Action at the Euro Tunnel, the part that was due to be delivered for the lift has unfortunately been delayed.  Otis are seeking to put the lift back in operation pending arrival of the part.  We will continue to keep you updated. __________________________________________________________________________________________

Heading: Lift UPDATE Date: 26/03/19 Details: After a string of breakdowns and daily callouts by Otis, we have been advised that the reoccurring fault has now been traced and that new floor levelling probes have been ordered.  These are due to arrive and be fitted on Friday 29th March 2019.  We are advised that this should cure this recent series of breakdowns, but trust that you will appreciate that we are entirely in the hands of Otis on this and assure you that each and every time a breakdown has been reported to us, we have straight away contacted Otis to request an engineer callout.  We have put a notice up at Point 3 to reflect this. __________________________________________________________________________________________

Heading: Lift Date: 26/03/19 Details: Further to the ongoing issues with the lift and continually chasing up Otis to get the matter resolved, we have been advised that floor levelling probes are required and have been ordered.  As noted, we have escalated the matter to the Manager at Otis expressing the frustrations by all on how long this matter has been going on for.  Otis have relayed their apologies for all the inconvenience caused.  They have advised that the floor levelling probes are being delivered to Otis on Friday 29th March 2019.  We have reiterated to them that we expect these parts to be fitted urgently upon receipt.  We will continue to keep chasing and keep you all updated. __________________________________________________________________________________________

Heading: Lift Date: 25/03/19 Details: Although the lift was working for a short while, we have reported that unfortunately the lift is yet again not working.  We have been on to Otis first thing and raised this also with the Manager to get this resolved urgently. __________________________________________________________________________________________

Heading: Bins Date: 25/03/19 Details: We have sent an urgent request that the Council attend to the bins which are overflowing. __________________________________________________________________________________________

Heading: Further Lift Update Date: 21/03/19  Details: Otis have just confirmed that the engineer has been on site and the lift is now back in operation. __________________________________________________________________________________________

Heading: Lift Update Date: 21/03/19  Details: Further to all the issues being experienced with the lift, we escalated the matter to the Manager at Otis.  Otis have advised that the engineer has identified an issue with a lift car door skate and associated equipment.  He is returning today to recommence works to rectify.  Otis apologise for this further inconvenience.  We will continue to keep chasing up Otis to get this matter addressed. __________________________________________________________________________________________

Heading: Lift Date: 15/03/19  Details: We have been advised that the engineer will be in attendance this morning.  The matter has been escalated within Otis due to the issues that have been experienced for the last week in relation to the lift.  The Director of Compass is also overseeing the matter. __________________________________________________________________________________________

Heading: Water Pump Cleaning Date: 13/03/19 Details: The water tank will be cleaned and the chlorination checked on Wednesday 19th June 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause. __________________________________________________________________________________________

Heading: Lift Update Date: 13/03/19  Details: Despite being advised yesterday by Otis that the lift had been repaired, we understand that the lift is still not working.  We have contacted the Service Manager of Otis and other members of Otis complaining about the situation and asking that the matter is addressed urgently and they relay to us what the problem is.  We will keep you updated. __________________________________________________________________________________________

Heading: Lift Update Date: 12/03/19  Details: We have contacted the lift engineers, Otis, for an update with regards to the lift and have been advised that the work has now been completed by the lift engineer. __________________________________________________________________________________________

Heading: Lift out of order Date: 12/03/19  Details: We understand that despite being advised by the lift engineers that the lift was left in fully working order that the lift is still not working.  We have been back in touch with Otis who have apologised for this and marked as urgent for an engineer to attend. __________________________________________________________________________________________

Heading: Lift out of order Date: 11/03/19 – UPDATE Details: We have received confirmation that the lift engineer has been in attendance today and the lift is now fully operational. __________________________________________________________________________________________

Heading: Lift out of order Date: 11/03/19 Details: We have been back onto the lift engineer in relation to the lift that is out of order asking that they attend urgently.  We understand that they did attend on Friday and they confirmed that the lift was working when they left at 2.00pm but we have advised that the lift is unfortunately down again so the lift engineer is booked to attend. __________________________________________________________________________________________

Heading: Lift out of order Date: 08/03/19 Details: The lift engineer has been booked out following a report that the lift is out of order.  __________________________________________________________________________________________

Heading: Bins Date: 06/02/19 Details: The new replacement bin will be provided this coming Friday. We are advised that the bin crew will empty the old bin and leave it outside the gates and on the same day another team will come and exchange it with a new one. Please do not therefore put rubbish in the faulty bin on Friday thank you. 


Heading: Bins Date: 29/01/19 Details: A new bin has been ordered through Birmingham City Council due to the fact that the one bin has a large hole in the bottom. 


Heading: Communal Door Date: 24/01/19 Details: Contractors have been instructed to attend to the issue with the back door which unfortunately appears to be wedged shut. 


Heading: Lift Repair Date: 21/01/19 Details: We can confirm that the lift has been repaired and is now fully operational. 


Heading: Lift out of order Date: 21/01/19 Details: Contractors were in attendance over the weekend and have advised that they will be back re-attending today as advised two engineers required. 


Heading: Car Park Gates Date: 08/10/18 Details: Contractors have been in attendance. The gates are working now but there is an intermittent issue with the mag lock. The contractors have ordered the replacement and are looking to fit tomorrow. 


Heading: Issue with Lift Date: 08/10/18 Details: We have received a report that there is again an issue with the lift. The doors are taking their time to close. We have reported immediately to Otis, the lift engineers, asking them to confirm what the problem is given that we are experiencing regularly weekly issues with the lift and to attend asap. 


Heading: Car Park Gates Date: 08/10/18 Details: We note that the there was an issue with the gates not opening properly over the weekend. Contractors were able to talk through with one of the residents to get open pending repairs. Contractors are booked out to attend to the full repairs. 


Heading: Lift Date: 03/10/18 Details: The lift engineer has been in attendance and confirmed that the lift is now fully operational. 


Heading: Gate setting / car park remotes Date: 02/10/18 Details: Further to our notification about the code changes for the car remotes, the contractors are on site now undertaking the change. 


Heading: Lift not working Date: 02/10/18 Details: We have checked and the part has now arrived in. Otis have confirmed that the engineer will be in attendance tomorrow Wednesday 3rd October 2018 to carry out the repair. 


Heading: Meter Readings Date: 02/10/18 Details: In order to obtain meter readings you need to go out of your building on to the car park and cross the car park and bear left until you reach the under croft part of the rear block where, on the left hand side of the under croft, you will find the entry door to the block. To the left of the main intercom panel is a small key pad. If you put in the code 1478 the door will open. The meter cupboard is then on the right hand side immediately after the row of post boxes and the entry code is C2468Y. 


Heading: Lift not working Date: 27/09/18 Details: We have been advised by the lift engineers, Otis, that a part has had to be ordered for the lift with an expected delivery time for the part of Monday 1st October 2018. We have reiterated the matter is urgent and asked that they replace the part as soon as possible once the part arrives. 


Heading: Car Park Gates Date: 27/09/18 Details: Contractors were on site yesterday as although the gates were working, the latch was not working correctly. The repair work has been undertaken. 


Heading: Lift not working Date: 26/09/18 Details: The out of hours service reported to the lift engineers, Otis, at 7.00am this morning that the lift is not working again. We have followed up with Otis this morning and asked them to attend urgently. 


Heading: Problem with back security door into building Date: 25/09/18 Details: We have just received a report that there is a fault with the back security door not closing / locking. We have sent an urgent request out for contractors to attend.


Heading: Problem with lift Date: 25/09/18 Details: We have received confirmation that engineers have been in attendance and the fault repaired.; 


Heading: Problem with lift Date: 24/09/18 Details: We have received a report that there seems to be an intermittent problem with the lift in that the doors keep opening and closing before the lift moves. We have booked out the lift engineers, Otis, to attend.; 


Heading: Gate setting / car park remotes Date: 21/09/18 Details: Please note that on Tuesday 2nd October 2018, the car park gate will be recoded. You will need to ensure that you open up the car park remote and ensure that the small silver “teeth” for numbers 1, 2, 3 and 10 are set to the upward position. All the other teeth please make sure they are set to the downwards position. Circulars are being sent out however we will be looking to phase out paper reminders with alerts and notifications in respect of the development asking leaseholders and tenants to ensure that they subscribe to the website to receive updates. 


Heading: Lift out of order Date: 19/09/18 Details: We have been updated by Otis that engineers have been in attendance and the lift is now fully operational. 


Heading: Lift out of order Date: 18/09/18 Details: We have contacted the lift engineers, Otis, again for an update. They have confirmed that someone will be in attendance later today. They have given an approximate time of between 5.00pm and 6.00pm. 


Heading: Lift out of order Date: 18/09/18 Details: The lift engineers, Otis, attended yesterday and have advised that another member of the team needs to have a look at the lift. We have asked that they attend urgently. 


Heading: Lift out of order Date: 17/09/18 Details: The lift engineers, Otis, have been called to attend asap following reports that the lift is out of order. 


Heading: Cleaning Date: 17/09/18 Details: We have instructed the cleaning company to attend following a report that bin bags have again been left on the bin store floor. These bins have split open leaving rubbish and food items on the ground. A mattress has also been left this is despite regular reminders to all residents about using the bin store and booking the Council direct for the removal of bulky items such as mattresses. 


Heading: Update on Car Park Gates Date: 04/09/18 Details: Contractors will be on site today to fit a shoe magnet to the gates. A shoe magnet locks the two gates together when they close and makes it that much harder to force them open. 


Heading: Car Park Gates Date: 31/08/18 Details: The gates have now been repaired and are fully functional. 


Heading: Cleaning Date: 31/08/18 Details: We noted that there was a build of rubbish on the floor outside of the paladins. Cleaners were immediately booked out and have confirmed that they have attended to the clean up. 


Heading: Update on Car Park Gates Date: 20/08/18 Details: We have been on site this morning with the contractors and unfortunately the gates have been vandalised again. The matter will be reported to the police and the insurance company. There is CCTV footage. One of the new motors has been damaged so an insurance claim is being made. The insurance company are being asked to treat this as a matter of urgency. 


Heading: Car Park Gates Date: 20/08/18 Details: We received a report yesterday evening that the right hand gate was swinging open. Contractors were booked out to attend. 


Heading: Car Park Gates Date: 17/08/18 Details: The car park gates are all now fully operational. If you do experience any issues with the gates not working please do not hesitate to contact Jeremy Chick on 07966 252195. Thank you. 


Heading: Car Park Gates Date: 16/08/18 Details: The contractors have advised that they are experiencing a number of issues with the car park gates. They are on site again today trying to repair the gates. 


Heading: Bin Store / Area – User Guide Date: 16/08/18 Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: – • Ensure that all general rubbish is in properly sealed bin bags. • Place all your rubbish in the paladins provided The bin men will not remove any rubbish that is not in a paladin and will not empty any paladin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area. • Do not overfill a paladin when there are other paladins with space in them. • When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin. • If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice. Thank you for your co-operation in this matter. 


Heading: Bins Date: 14/08/18 Details: Unfortunately someone has dumped lots of furniture into the bins which has caused an overflow of rubbish. We have instructed cleaners to attend asap. A reminder that the bin men will not remove any rubbish that is not in a paladin or remove items left on the floor. For any bulky items then residents are responsible for contacting the Council direct to organise and pay for removal. Large items are not to be deposited in the bins. 


Heading: Gates Date: 06/08/18 Details: We have been advised by the contractors that one of the new motors that have been fitted may be faulty which is causing issues with the gates. They are addressing the matter and we will keep you updated as we hear more. 


Heading: Car Parking Spaces Date: 31/07/18 Details: A reminder to all to ensure that you park within your designated parking space as per your lease. We have been receiving reports of people parking incorrectly. Whilst we appreciate there have been issues with the gates, for all residents please do ensure that you park within your designated space. If you are aware of residents parking incorrectly, please do report to Compass Block Management – many thanks. 


Heading: Car Park Gates Date: 31/07/18 Details: As you may be aware, following a vehicle impact and protracted insurance claim, brand new motors were fitted to the car park gates just over a fortnight ago. However, since then an as yet unidentified intermittent fault has occurred causing a circuit breaker in the electrical supply to the gates to trip. The first occurred two weekends ago, again this past Saturday and for a third time this morning. This morning the gates were manually released at approximately 07:50. The gate contractor will again be on site today and we will be seeking assurances that the fault has been identified and fixed. However, we will also be putting in place the ability for residents to manually open the gates in the event of any future fault. One resident has reported that he believes that an attempt may have been made to force the gates open and although that may have nothing to do with this particular fault we would be grateful that should you see anything suspicious you then report it to us. 


Heading: Bins Date: 16/07/18 Details: Following removal of the recycling bins by the Council, we have requested another paladin is put in place for general waste by the Council. The Council have confirmed the order has been placed. 


Heading: Gates Date: 16/07/18 Details: We can confirm that the gates have now been repaired and are fully operational. 


Heading: Gates Date: 12/07/18 Details: Following authorisation from the insurance company, contractors are on site today to repair the gates. 


Heading: Urgent Update On Bins Date: 09/07/18 Details: The recycling bins have now been removed from the bin store because they were being contaminated too often with inappropriate waste. Consequently all rubbish is to go into the paladins and can everyone please make sure that everything goes into a paladin and is not left on the floor: the bin men will not take any rubbish that hasn’t been put in a paladin. Thank you. 


Heading: Lift Date: 07/07/18 Details: Following attendance by the engineer, the lift is in working order. 


Heading: Car Park Gates Date: 02/07/18 Details: Following extensive damage to the main vehicular gates, the insurers have now authorised for repair works to go ahead. The contractor has been instructed and asked to attend as a matter of urgency. 


Heading: Lift Date: 28/06/18 Details: We understand that unfortunately a passenger became trapped in the lift yesterday and that the lift emergency line did not work. The Fire Brigade was therefore called out. We have been in touch with Otis to relay the situation that not only was the emergency red care line not working but there were no instructions displayed in the lift providing Otis or emergency instructions. Furthermore, the Fire Brigade have raised some issues which have also been relayed to Otis. Otis have booked out an engineer to attend and marked as priority. 


Heading: Car Park Gates Date: 28/06/18 Details: We have phoned the insurers again today for an update. We have stressed the urgency of the situation given the lack of security. They have advised that they will be getting a response to us today. 


Heading: Car Park Gates Date: 28/06/18 Details: We are continually chasing up the insurers for the outcome of the claim following criminal damage to the gates. The insurers have been provided with all the necessary information required. We have asked the insurers to revert as a matter of urgency given the time this is taking for them to come back to us. We will keep you updated. 


Heading: Update On Lift Date: 21/06/18 Details: The engineer from Otis has attended and the lift is back in full working order. 


Heading: Urgent Update On Lift Date: 21/06/18 Details: We have chased up Otis for an update and have been advised that they are dealing with a lot of priority issues at the moment and the lift at Point 3 is one of them. Otis have confirmed that an engineer has definitely been assigned and they are coming out this afternoon. 


Heading: Urgent Update On Lift Date: 20/06/18 Details: Following today’s annual lift inspection, the surveyor has closed down the lift identifying that there is a fault with the inner door. Otis have been contacted immediately to get an engineer on site as priority which they are hoping to do today. 


Heading: Doors to Building Date: 15/06/18 Details: Contractors have been in attendance checking the locks, they have also supplied and fitted a D handle to the side entrance door so that it can be easily pulled shut. 


Heading: Doors to Building Date: 11/06/18 Details: Please ensure that all doors are closely firmly behind you when entering and exiting the building thank you. 


Heading: Car Park Lighting Date: 23/05/18 Details: The faulty outside lights in the car park have been replaced by the contractors. 


Heading: Homeless People – update Date: 14/05/18 Details: The police have advised to contact 101 if you do experience any issues with homeless people in the development. Thank you. 


Heading: Bins Date: 11/05/18 Details: The bins have been collected now by the Council. The cleaning company will do a clear up around the bins. 


Heading: Bins Date: 02/05/18 Details: We are aware that the refuse bins may not have been emptied for some time. We have contacted the Council and asked them to attend immediately. 


Heading: Homeless People – update Date: 02/05/18 Details: The police have been advised that there a homeless person staying on the third floor on one of the blocks. They have confirmed that they will be attending to escort the homeless person off the premises. Please make sure that doors are closed firmly behind you when entering or leaving the building. Thank you. 


Heading: Homeless People Date: 01/05/18 Details: Please make sure the main doors are closed behind you when entering or leaving the building. We have received a report that a homeless person is gaining access via the main doors. Thank you. 


Heading: Parking Space Allocations Date: 20/04/18 Details: For apartments with car parking space allocations, please do refer to the lease for details on which space belongs to your apartment. For occupants with more than one vehicle, please make alternative arrangements for your second vehicle not within the car park – thank you. 


Heading: Disruption to Water Supply on Tuesday 24th April 2018 Date: 05/04/18 Details: Please note that the annual water tank chlorination will be taking place on Tuesday 24th April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 


Heading: Car Park Gates Date: 27/03/18 Details: We are aware that damage has been caused to the car park gates. Contractors have been in attendance and will be providing a quotation for works. 


Heading: Gritting Date: 26/02/18 Details: With the chance of frost and snow, the contractor has attended to spread grit and fill up the grit bin. 


Heading: Car Park Spaces Date: 15/02/18 Details: A reminder to ensure that you only park in your designated space. For leaseholders, full details of your car parking space allocation can be found within your lease. If you are renting out your property please ensure that your tenant and/or letting agent are made fully aware of the car parking. Thank you. 


Heading: Communal Doors Date: 02/02/18 Details: The communal doors have been repaired with a new part. 


Heading: Periodic Fire Alarm Testing Date: 13/09/17 Details: The periodic fire alarm testing will be carried out today. There will be minimal disruption to residents.