IMPORTANT DEVELOPMENT ALERTS!

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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned twice a week. 
Your Handbook
Click here to download the Point 3 Handbook Point 3 Handbook
 
Complaints
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other  information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement entrance fob or car park remote and then select “other”. Thank you.
The cost of a replacement entrance fob is £30.00 and the car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once a month.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Fire Alarm & Smoke Detectors Inspection
Date: 04/09/2020

Details: We have instructed the contractor, Arron of Netelect, to carry out an inspection of the fire alarm and smoke detectors. 

We can confirm that Arron will be attending on Wednesday 23rd September 2020 at 1.00pm and will require access into your apartment to check the smoke detectors.

It is a legal requirement to carry out the inspection and therefore access is required to all apartments to complete the inspection.  For landlords with tenants in situ, please ensure your tenants are made fully aware to provide the necessary access.  Arron will be working to Government guidelines under Covid 19.

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Heading: Lift Breakdown Date: 26/08/2020 Details: Despite being advised that the engineer has been out and lift returned to normal service, we understand that the lift is not working again.  We have reported immediately to the main manager asking that this situation is attended to urgently and that a thorough investigation is carried out to find out what the problem is with the lift that this keeps happening.

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Heading: Lift Breakdown Date: 24/08/2020 Details: We have reported to Otis that the lift has broken down again.

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Heading: Illegal Use of Drugs Date: 18/08/2020 Details: Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs.  We have received several different reports about the smell of drugs within the development.  Residents must report immediately to the police any suspected use of drugs.  The police are the ones who have the legal power to investigate, action and prosecute.  Breach of lease charges will also be incurred should the management company become aware of illegal drugs use within an apartment and evidence provided.

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Heading: Lift Breakdown Date: 04/08/2020 Details: Despite being advised by Otis that the lift was repaired, we understand that the lift has broken down again.  We reported to Otis at 6.15am this morning under reference WO1435729.

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Heading: Bin Date: 31/07/2020 Details: A reminder to all residents that waste is to be disposed of correctly in the paladins provided.  The red Biffa bins are for commercial use only and not to be used by residents.  If you do experience any issues with your bin collections, please do contact Birmingham City Council as bin collections form part of your Council Tax payment for the service.  Thank you.

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Heading: Lift Breakdown Date: 31/07/2020 Details: We have been advised by Otis that the new door belt is due to be delivered at Otis tomorrow.  Otis will then book out an engineer to fit the new belt asap.

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Heading: Lift Breakdown Date: 28/07/2020 Details: Following the lift break down again on 27th July 2020, we have been advised by Otis Lifts that the door gear v belt has broken.  They advise the lift will unfortunately remain isolated until they obtain the part.  We will keep chasing Otis. _____________________________________________________________________________________________________________ Heading: Lift Breakdown Date: 22/07/2020 Details: To confirm that we contacted Otis first thing this morning to report that the lift had broken down again. _____________________________________________________________________________________________________________ Heading: Dumped Car Date: 21/07/2020 Details: Can the owner of the black Vauxhall registration number: MJ58 YMP please contact the office immediately.  Alternatively, if you know who the owner of the vehicle is, please report in confidence to judy@compass-bm.com.  Thank you. _____________________________________________________________________________________________________________ Heading: Car Alarm Date: 13/07/2020 Details: We have received reports of a car alarm going off.  Could we ask residents to check their vehicles please to see if the alarm is coming from your vehicle and attend to thank you. _____________________________________________________________________________________________________________ Heading: Lift Date: 08/07/2020 Details: Otis have advised that the replacement part has today been fitted and the lift has been left in working order. _____________________________________________________________________________________________________________ Heading: Lift Repair Update Date: 07/07/2020 Details: Otis have advised that the replacement part is now expected to be delivered to them today. As long as they receive today, they are looking to attend to the repair tomorrow.  _____________________________________________________________________________________________________________ Heading: West Midlands COVID-19 Update Date: 03/07/2020 Details: Please see West Midlands update we have received Covid 19 – update 03.07.2020 _____________________________________________________________________________________________________________ Heading: Lift Repair Update Date: 02/07/2020 Details: Otis have confirmed that the further parts required to repair the lift are due to be delivered to them on 6th July 2020. _____________________________________________________________________________________________________________ Heading: Lift Repair Further Update Date: 02/07/2020 Details: We have chased up Otis again and been advised by the manager that the specialist technician has been in attendance.  He has, unfortunately, identified further faults and ordered the necessary parts.  We will keep chasing Otis to get resolved. _____________________________________________________________________________________________________________ Heading: Lift Repair Update Date: 02/07/2020 Details: The manager at Otis has advised that the specialist has highlighted the faulty part and ordered the replacement.  We have chased Otis for timescales on delivery and repair.  We will provide an update as soon as we hear further. _____________________________________________________________________________________________________________ Heading: Fencing in Car Park Date: 01/07/2020 Details: Anti climb paint has been applied to the fencing in the car park.  Signs have been put up to confirm. _____________________________________________________________________________________________________________ Heading: Lift Breakdown Date: 29/06/2020 Details: Despite the various breakdowns again over the weekend, the lift is still currently not working.  The main manager at Otis is fully aware.  We have reiterated that urgent action is required to repair the lift properly. _____________________________________________________________________________________________________________ Heading: Lift Breakdown Date: 26/06/2020 Details: Otis attended to carry out a temporary repair again today but unfortunately the lift has broken down again.  We have reported to Otis and chased them up for timescales on their specialist attending.   _____________________________________________________________________________________________________________ Heading: Lift Breakdown – update for today Date: 25/06/2020 Details: Otis attended to carry out a temporary repair but unfortunately the lift has broken down again.  We have reported to Otis and asked them to confirm timescales for their specialist to attend and repair completely.  Otis have relayed their apologies for all the problems being experienced and inconvenience caused. _____________________________________________________________________________________________________________ Heading: Lift Breakdown Date: 25/06/2020 Details: Otis have been called out under reference WO1391763.  They will be carrying out temporary repairs whilst awaiting for their specialist to attend to resolve the main problem. _____________________________________________________________________________________________________________ Heading: Lift Breakdowns Date: 23/06/2020 Details: Following each break down, we have reported to Otis to book out a lift engineer.  We logged a call yet again at 07:41 this morning under reference: WO1383890.  The Senior Manager at Otis is fully aware and is overlooking the situation given the complaints we have raised about the poor service.  We will keep you updated as we hear further. _____________________________________________________________________________________________________________ Heading: West Midlands COVID-19 Update Date: 19/06/2020 Details: Please see West Midlands update we have received Covid 19 – update 19.06.2020 _____________________________________________________________________________________________________________ Heading: Lift Breakdowns Date: 19/06/2020 Details: Despite new parts being fitted in the week, the lift has broken down yet again. We have reported to Otis for them to attend to urgently under reference WO1378627 and contacted the main manager at Otis about this again. _____________________________________________________________________________________________________________ Heading: Lift Breakdown Date: 18/06/2020 Details: Despite new parts being fitted, the lift broke down again shortly after the engineers left.  We have reported to Otis for them to attend to urgently and contacted the main manager at Otis about this. _____________________________________________________________________________________________________________ Heading: Fencing in Car Park Date: 17/06/2020 Details: Contractors have ordered signage and will be applying anti climb paint to the small fence in the car park area. _____________________________________________________________________________________________________________ Heading: Lift Date: 17/06/2020 Details: Following the number of recent breakdowns, new parts have now been fitted to the lift and the lift is now in working order.   _____________________________________________________________________________________________________________ Heading: Lift Date: 16/06/2020 Details: The lift engineers, Otis, will attend and complete temporary repairs on the lift until the new parts arrive (which were expected yesterday but have not been delivered as yet). _____________________________________________________________________________________________________________ Heading: West Midlands COVID-19 Update Date: 15/06/2020 Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020 _____________________________________________________________________________________________________________ Heading: Lift – update Date: 12/06/2020 Details: Otis, the lift engineers, report that the issue with the lift is that the lock contacts have been smashed off.  Otis advise new lock contacts are due to be delivered on Monday 15th June 2020. _____________________________________________________________________________________________________________ Heading: Lift  Date: 12/06/2020 Details: The lift is not responding again.  We have called out the lift engineers, Otis, to attend under reference WO1375963.  We have also sent a further chaser to the manager of Otis about the situation. _____________________________________________________________________________________________________________ Heading: Car Park Gates Date: 11/06/2020 Details: Following further investigation and review of the CCTV cameras, it would seem that unfortunately a vehicle has reversed into the gates.  A new replacement motor is required.  The part is on order and will be fitted as soon as received from suppliers.   _____________________________________________________________________________________________________________ Heading: West Midlands COVID-19 Update Date: 05/06/2020 Details: Please see West Midlands update we have received Covid 19 – update 05.06.2020 _____________________________________________________________________________________________________________ Heading: Car Park Gates Date: 05/06/2020 Details: Contractors advise that the one leaf is broken and, as such, has been left open (one nearest the bins).  The other leaf is still working as it should.  If the leaf does blow shut then this can be pushed back.  This is just a temporary solution until the broken leaf can be repaired. _____________________________________________________________________________________________________________ Heading: Car Park Gates Date: 05/06/2020 Details: Contractors are aware that there are unfortunately still issues with the gates and will be doing their best to resolve.  They believe the gates have been damaged by someone and are also viewing the CCTV. ____________________________________________________________________________________________________________ Heading: Bin Store Date: 05/06/2020 Details: Despite asking residents to ensure that they dispose of their rubbish correctly, some residents still continue to dump their rubbish outside of the bins or on the bin store floor.  The bin men WILL NOT take rubbish that is not in the bins provided.  Charges will be incurred by those noted as not using the bin store correctly. _____________________________________________________________________________________________________________ Heading: Car Park Gates Date: 05/06/2020 Details: Contractors are attending to the car park gates following reports that the one side of the gate would not open this morning.   _____________________________________________________________________________________________________________ Heading: Car Thefts at Newhall Court Date: 04/06/2020 Details: The Managing Agents for Newhall Court have reported a number of car thefts at their development.  As this development is next to Point 3, a reminder to all residents to be extra vigilant and ensure vehicles are kept locked.  Please report any incidents or suspicious activity immediately to the police.  Thank you.   _____________________________________________________________________________________________________________ Heading: Lift Breakdown Date: 04/06/2020 Details: Unfortunately, the lift has broken down again.  We have instructed the lift engineers – Otis – to attend.  They have advised that they will be looking to send an engineer out tomorrow. _____________________________________________________________________________________________________________ Heading: Issues with Lift Date: 02/06/2020 Details: There have been a number of problems again with the lift breaking down.  We have called out Otis on each occasion and relayed to the main contact about the number of issues being experienced.  We have reported to Otis that the lift is not working again today. Heading: West Midlands COVID-19 Update Date: 29/05/2020 Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020 Heading: West Midlands COVID-19 Police Update Date: 28/05/2020 Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020 _____________________________________________________________________________________________________________ Heading: Issues with Front Door Date: 27/05/2020 Details: The front door is proving very difficult to open and close.  Contractors have been instructed to attend.  In the meantime, a reminder not to use the emergency release button.  Please use a little more force to open and close the door.  The emergency release button is to be used only in an emergency – thank you. _____________________________________________________________________________________________________________ Heading: Emergency Release for Front Door Date: 22/05/2020 Details: A reminder that the emergency release is for just that – emergency release.  The contractors have been out on a few occasions this week due to someone pressing the emergency release for general use for access.  As such, the door then has to be reset otherwise it remains open.  Please DO NOT PRESS THE EMERGENCY RELEASE BUTTON FOR GENERAL USE when entering and exiting the building.  It is for emergencies only.  Thank you. _____________________________________________________________________________________________________________ Heading: Illegal Use of Drugs Date: 15/05/2020 Details: Cannabis, marijuana or weed is classed as a Class B drug and it is illegal to use these drugs.  We have received several different reports about the smell of drugs within the development.  Residents must report immediately to the police any suspected use of drugs.  The police are the ones who have the legal power to investigate, action and prosecute.  Breach of lease charges will also be incurred should the management company become aware of illegal drugs use within an apartment.

Heading: West Midlands COVID-19 Update Date: 15/05/2020 Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

Heading: West Midlands COVID-19 Police Update Date: 15/05/2020 Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

Heading: West Midlands COVID-19 Update Date: 07/05/2020 Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

Heading: West Midlands COVID-19 Update Date: 05/05/2020 Details: Please see West Midlands update we have received Covid update – 01.05.2020

Heading: Front Door Date: 01/05/2020 Details: Contractors have been instructed and will be attending asap to the front door which is not opening when pressing the internal door release. _____________________________________________________________________________________________________________ Heading: West Midlands COVID-19 Update Date: 27/04/2020 Details: Please see West Midlands update we have received Covid update – 24.04.2020 Heading: West Midlands COVID-19 Update Date: 20/04/2020 Details: Please see West Midlands update we have received Covid update Heading: West Midlands COVID-19 Update Date: 01/04/2020 Details: Please see West Midlands update we have received:-

 

West Midlands COVID-19 Update Latest updates as at: Monday 30 March 2020, 20:00

Purpose of this briefing

This is a regularly updated briefing which aims to give regional stakeholders: ·         An overview of the spread of COVID-19 in the urban West Midlands (Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton) ·         A single view of the actions of the West Midlands Combined Authority (WMCA), Transport for West Midlands (TfWM) and the Mayor of the West Midlands in response to COVID-19 ·         A guide on where to find detailed regional information to support the existing national Government guidance

Latest Headlines

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands the biggest regional hotspot for COVID-19 after London. ·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies [BBC News, 27 March 2020] ·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020] ·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

 

Key messages to the public

Stay at home

You must stay at home, only leaving for the following very limited purposes:  ·         Shopping for basic necessities, as infrequently as possible ·         One form of exercise a day – for example, a run, walk or cycle – alone or with members of your immediate household ·         Any medical need, to provide care or to help a vulnerable person ·         Travelling to and from work, but only where this absolutely cannot be done from home.

Protect the NHS

You must stay at home to protect the NHS:  ·         The NHS only has a limited number of doctors, nurses and specialist equipment ·         We are working around the clock to increase NHS capacity ·         The more people who get sick, the harder it is for the NHS to cope ·         We must slow the spread of the disease so that fewer people are sick at any one time.

Save lives

You must stay at home to protect the NHS and save lives. The police will have the powers to enforce the following restrictions:   ·         Dispersing gatherings of more than two people in public, excluding people you live with ·         Issuing fines to anyone who does not comply with these rules ·         Closing shops that are not essential, as well as playgrounds and places of worship.

Message from Andy Street, Mayor of the West Midlands

“We’re in the midst of an immensely challenging time for everyone in the West Midlands, and we’re all rightly worried about our family members, friends and neighbours. The West Midlands response has been phenomenal. There are plenty of tough weeks ahead, but I know we are well placed to get through this. Thank you to everyone for showing such resolve and responsibility. Please follow the Government advice, stay at home, protect our NHS, and save lives.”

 

Further information

·         View details of WMCA COVID-19 support and guidance ·         Latest WMCA Communications updates ·         Full guidance on staying at home ·         Find the most up to date medical advice

Latest COVID-19 Public Health England and NHS update

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands to biggest regional hotspot for COVID-19 after London ·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies. [BBC News, 27 March 2020] Confirmed Cases Local Authority                                       Sat 28/3               Sun 29/3         Mon 30/3 Birmingham                                            428                       513                 578 Coventry                                                 54                         79                   101 Dudley                                                    83                         122                 136 Sandwell                                                116                        138                 144 Solihull                                                   54                          74                   87 Walsall                                                   108                       125                 151 Wolverhampton                                      116                       153                 175 Totals                                                      959                      1,204               1,372 Correct as at 17:00, 30 March 2020  

 

   

Further information

·         Latest PHE / NHS data on COVID-19 cases in the West Midlands

 

WMCA’s response to COVID-19

WMCA has been focused on the following six areas of activity in response to COVID-19, working closely with our seven constituent councils, and focusing on the areas where the Combined Authority can add to what is being done by Government and other public bodies: ·         Strategic Co-ordination across the Public Sector: Working together across the public sector to ensure that the response to COVID-19 is joined up and effective as possible ·         Protecting the Regional Economy: Working with businesses and representative organisations to make sure that support is provided to businesses and workers to ensure the West Midlands economy can recover as swiftly as possible following the COVID-19 outbreak ·         Running the Transport Network: Reducing services because of the guidance limiting travel in the region, but running sufficient services on train, Metro and bus networks to allow key workers to get to their work in a safe manner ·         Supporting All Our Communities: Ensuring all communities of the West Midlands are looked after during the COVID-19 outbreak, including all faith and ethnic minority groups and other vulnerable groups such as the homeless, those with mental health issues or disabilities and older people ·         Communicating with the Public: Giving clear guidance to people in the West Midlands about what they are expected to do during the COVID-19 outbreak ·         Adapting the WMCA’s Own Operations: Ensuring our staff are safe and healthy, while continuing the activities of WMCA.

Strategic Co-ordination across the Public Sector

Context: The response to COVID-19 will require the joined-up working between different public sector organisations to tackle the outbreak and the impact on public services and the regional economy. WMCA is well-positioned to work closely with public sector bodies given its existing collaborative working relationships, particularly with councils and with those agencies involved in transport, housing, skills, employment, policing and health. The purpose of this activity is: ·         Work closely with other public sector organisations ·         Support regional resilience planning and resourcing The structures leading this work in the West Midlands are: ·         Regional Strategic Co-ordinating Group: (Senior leaders from West Midlands Police, Councils, NHS, PHE, WMCA) reporting to COBR in London ·         Regular Mayor and Council Leaders Conference Calls (Mayor, Council Leaders, Respective Chief Executives, briefed by other agency leaders e.g. Chief Constable of West Midlands Police) ·         Calls between the Mayor and leaders from the NHS, Public Health England, Police and other public bodies.

 

Protecting the Regional Economy

Context: The public health measures, which have been implemented to slow the spread of COVID-19, are having a huge impact on the West Midlands economy. Government has put in place unprecedented support measures to help businesses and workers through this time. The WMCA is working with representative organisations to make sure that this support is getting through to businesses and workers, and is working on plans to accelerate the economic recovery after the COVID-19 outbreak. The purpose of this activity is: ·         Monitor the latest economic situation for businesses in the West Midlands ·         Ensure Government support is reaching West Midlands businesses and workers ·         Lobbying Government to secure further support for West Midlands businesses and workers ·         Prepare for the economic recovery following the COVID-19 outbreak ·         Connecting West Midlands businesses with the frontline public sector organisations e.g. the NHS, who may need support. The structures leading this work in the West Midlands are: ·         Regular Economic Contingency Group meetings (WMCA, Councils, TUC, LEPs, Chambers of Commerce, West Midlands Growth Company, Bank of England, BEIS) Latest updates: ·         Set up West Midlands COVID-19 Business Support website, which sets out the support available to businesses and key contacts in the West Midlands [WMCA, 25 March 2020] ·         Lobbied for further support for self-employed workers, in the run up to the Chancellor’s announcement of further measures [WMCA, 24 March 2020; GOV.UK, 26 March 2020] ·         Promoted Government request for engineering support for ventilator manufacturing to West Midlands firms [GOV.UK, 16 March 2020], with Meggitt, the aerospace company based in Coventry, forming part of the VentilatorChallengeUK consortium [Meggitt, 30 March 2020] ·         Organising a series of sector-based business roundtables to understand the impact of COVID-19 on different sectors and how well current support plans are working ·         Working with banks (Lloyds, NatWest, HSBC UK and Barclays) in the region to ensure that businesses have sufficient liquidity.

Running the Transport Network

Context: Due to the Government’s guidance limiting people’s movement, Transport for West Midlands has been working with operators to reduce the number of services to the appropriate level to be sufficient for key workers. The purpose of this activity is: ·         Run a limited service to allow key workers to access work and residents to be able to access essential shopping and healthcare ·         Protect the health and safety of all those working on the transport network ·         Ensure that operators are able to able to reinstate full transport services when the lockdown is finished. The structures leading this work in the West Midlands are: ·         TfWM ·         Bus Alliance (bus operators across the West Midlands) ·         West Midlands Rail Executive (councils and rail operators in the West Midlands) Latest updates: ·         Train, Metro and rail networks are operating reduced services because of the updated Government COVID-19 guidance [West Midlands Network, 30 March 2020] ·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020] ·         Public are urged not to travel in the West Midlands unless absolutely necessary  [TfWM, 23 March 2020] ·         Train franchise agreements are suspended and emergency measures are implemented where train companies operate services for a management fee [GOV.UK, 23 March 2020] ·         Transport construction projects controlled by TfWM, including Midland Metro Alliance works are temporarily paused [MMA, 23 March 2020] ·         Peak time travel restrictions are lifted for older passengers to be able to access dedicated supermarket opening hours [TfWM, 18 March 2020] ·         Cleaning services are strengthened on bus, train and metro services across the West Midlands. [TfWM, 18 March 2020]

 

Supporting All Our Communities

Context: During this challenging time for the region, all communities need to come together to support people, particularly those who are vulnerable. WMCA and councils are working together to ensure that community efforts can contribute to the overall response to the COVID-19 outbreak effectively. The purpose of this activity is: ·         Work with faith and community organisations to co-ordinate support for those who need it ·         Support vulnerable communities in the West Midlands like those with mental health issues, disabilities or the homeless ·         The structures leading this work in the West Midlands are: ·         Faith leaders who have previously been engaged by WMCA, for example at the Mayor and Faith Conference ·         WMCA and Mayor’s Office working closely with local authorities Latest updates: ·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020] ·         Making a listing of online learning courses available for people who are furloughed or working from home in the West Midlands [WMCA, 27 March 2020] ·         Hosted a webinar meeting of faith leaders to discuss community support offered by faith groups, encourage congregations to worship safely from home, and tackling hate crime ·         Launched a new call for donations to the Change Into Action alternative giving scheme to help the homeless in the West Midlands [WMCA, 25 March 2020]

Communicating with the Public

Context: During the COVID-19 outbreak, it is critical that the public understand the medical guidance and act accordingly to tackle the virus. Due to restrictions on contact, public services will also have to change, and these changes need communicating to the public. Furthermore, this will be a worrying time for residents, and there is a need to reassure and comfort people, and to celebrate positive stories of people supporting one another through the crisis. The purpose of this activity is: ·         Ensure people in the West Midlands understand the Government’s guidance ·         Provide clear regional guidance on changes to public services, such as new transport timetables or skills provision ·         Explain what is being done in the West Midlands and reassure the public that there is a committed regional response to the crisis ·         Make the case for further Government support. The structures leading this work in the West Midlands are: ·         Regular Regional Press Briefing Sessions: These briefing sessions for the press are hosted by representatives from a range of public sector organisations in the region, including the Mayor, Public Health England, the NHS, West Midlands Police, the West Midlands Police and Crime Commissioner, Birmingham City Council, and the Local Resilience Forum ·         West Midlands Regional Communications Directors’ Calls: These calls allow Communications Directors from councils, WMCA and other public bodies to co-ordinate communications activities across the West Midlands. Latest updates: ·         Amplifying the Government’s official guidance on COVID-19 to people in the West Midlands through WMCA’s communications channels ·         Providing clear regional guidance on changes to public services, such as new transport timetables or skills provision ·         Explaining what is being done in the West Midlands and making the case for further Government support through the Mayor’s media appearances.

 

Adapting WMCA’s Own Operations

Context: WMCA as an organisation has responsibilities for supporting economic growth in the West Midlands, including transport, housing, skills, and making sure everyone in the West Midlands benefits from that economic growth through work on areas like mental health and homelessness. During the COVID-19 outbreak, WMCA will adapt to support the immediate needs of the West Midlands, working closely with public sector partners, and will also ensure that essential WMCA activities continue. The purpose of this activity is: ·         Keep our staff and those of our suppliers safe and healthy during the COVID-19 outbreak ·         Reprioritise effort towards meeting the immediate needs for tackling the COVID-19 outbreak ·         Ensure essential WMCA operations continue. The structures leading this work in the West Midlands are: ·         WMCA Senior Leadership Team, led by Deborah Cadman, Chief Executive, WMCA ·         TfWM Leadership Team, led by Laura Shoaf, Managing Director, TfWM Latest updates: ·         Staff members have been instructed to work from home if they can, and only essential staff can work at the WMCA office at 16 Summer Lane in Birmingham ·         Supporting WMCA suppliers by shortening payment terms from ’30 days’ to ‘zero days’ and bolstering the team to ensure fast payments [WMCA] ·         Providing financial assurances to colleges and adult education providers in the West Midlands about future payments from WMCA. [WMCA, 24 March 2020]

  Heading: Coronavirus (CORVID19) – ISOLATION Date: 31/03/2020 Details: ISOLATION If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance. When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation. For further useful guidance regarding isolation and social distancing please go to https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others ____________________________________________________________________________________________________________ Heading: Car Park Gates Date: 30/03/2020 Details: Following a report that the gates have stopped working, we have booked out contractors to attend.   _____________________________________________________________________________________________________________ Heading: Coronavirus (CORVID19) – update Date: 24/03/2020 Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system. If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you. Thank you for your patience and understanding while we work to maintain services as much as possible during this period. ____________________________________________________________________________________________________________ Heading: Coronavirus (CORVID19) Date: 18/03/2020 Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months. As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times. Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period. You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity.  For further information and the latest advice regarding CORVID-19, please visit: – https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation. We thank you in advance for your understanding and cooperation. Important – For Owners & Residents To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period. _____________________________________________________________________________________________________________ Heading: Car Park Gates Date: 20/02/2020 Details: Contractors have been in attendance today to fit the new motor.  We have received confirmation that the gates are now fully operational. _____________________________________________________________________________________________________________ Heading: Main Doors and Pedestrian Gates Date: 20/02/2020 Details: A third lock has been added to the main front door and the contractors have also been round all the doors and pedestrian gates to double check all are secure.  If you experience any problems with the pedestrian gates or doors please report immediately via this online system thank you. _____________________________________________________________________________________________________________ Heading: Gates Date: 20/02/2020 Details: Contractors have advised that they are hoping to have the motor tomorrow to repair the car park gates.  We will keep you updated. _____________________________________________________________________________________________________________ Heading: Main front door Date: 20/02/2020 Details: Contractors are chasing up the suppliers for the replacement locks.  We have reiterated the urgency to the contractors too. _____________________________________________________________________________________________________________ Heading: Gates Date: 20/02/2020 Details: Contractors are chasing up the suppliers for the replacement motor. _____________________________________________________________________________________________________________ Heading: Lift Update Date: 14//02/2020 Details: Having chased up Otis for an update, we have now been advised that the engineer will be attending tomorrow morning now.  We have relayed the frustrations about this certainly given that the lift has been out of order since Monday.  Otis have conveyed their sincere apologies for this. _____________________________________________________________________________________________________________ Heading: Lift Update Date: 13//02/2020 Details: We are advised by the lift contractors that the engineer will attend AM tomorrow to fit the door belt and return the lift to service. _____________________________________________________________________________________________________________ Heading: Lift Update Date: 12/02/2020 Details: Following attendance by the lift engineers, they have advised they have found an issue with the car door / gate equipment.  The unit has been left isolated and we are advised that new parts are on order.  The eta is 1 – 2 working days and has been ordered as an emergency. _____________________________________________________________________________________________________________ Heading: Lift Date: 11/02/2020 Details: The lift engineers, Otis, have been booked out to attend to the lift which is not working.  This is booked out under their reference WO1246024. _____________________________________________________________________________________________________________ Heading: Main Communal Front Door Date:10/02/2020 Details: It seems that unfortunately someone has had another go at the front door.  We have instructed contractors to attend urgently. _____________________________________________________________________________________________________________ Heading: Homeless People Date: 07/02/2020 Details: Having reviewed the CCTV footage, it appears that homeless people have been randomly pressing the intercom buttons for someone to let them into the development.  Unfortunately, some residents have been letting them in as a result of the buzzer going off.  Please ensure that you only let people you know into the development.  Following the incident yesterday, the police have advised that they have informed the community police about the situation for them to carry out regular checks.  Please note that the police are the only ones that have the power to move on homeless people.  Employees of Compass Block Management are not police officers or police staff.  They do not have any police powers.  They are members of the public and have the same rights and obligations as any other member of the public. If you experience any problems at all with homeless people being present, please contact the police immediately.  Thank you. _____________________________________________________________________________________________________________ Heading: Homeless People Date: 06/02/2020 Details: Following our morning check on the site unfortunately there has been an altercation.  A member of staff has been injured.  The police have been called.  If you do see or experience any issues with homeless people please do not approach them and contact the police immediately.  Thank you. _____________________________________________________________________________________________________________ Heading: Side Entrance Door to 43 Date: 05/02/2020 Details: Contractors have advised that a new lock has had to be ordered.  There is, however, a week lead time for delivery due to the specialist international fitting. _____________________________________________________________________________________________________________ Heading: Lift Date: 05/02/2020 Details: The lift engineers, Otis, have been in attendance and we have been on site this morning to check the lift.  The noise issue has been resolved. _____________________________________________________________________________________________________________ Heading: Lift Date: 04/02/2020 Details: We have noted that although the lift is working, it is making a noise.  We have therefore instructed the lift engineers, Otis, to attend. _____________________________________________________________________________________________________________ Heading: Side Entrance Door to 43 Date: 04/02/2020 Details: We have noted that the lock to the side entrance door to 43 is not working.  Contractors have been instructed and asked to attend urgently. _____________________________________________________________________________________________________________ Heading: Gates Date: 03/02/2020 Details: We are advised by the contractors that unfortunately it will be a while before repairs can be carried out on the gates due to long delivery times for the part to come in. The contractors are aware about security concerns and will chase up with the suppliers as much as possible. We will update the website as soon as we in turn receive further updates. _____________________________________________________________________________________________________________ Heading: Gates Date: 03/02/2020 Details: Unfortunately, following issues with the gates, the gates have been left open. The contractors have been in attendance and we understand that the one motor is broken.  We are just awaiting confirmation from the contractors about timescales for a replacement motor.  We will provide an update as we hear further.  The contractors are aware of the recent security issues and therefore the urgency required here. _____________________________________________________________________________________________________________ Heading: Main Communal Front Door Date: 31/01/2020 Details: Contractors have been in attendance following reports that the front door was not locking properly.  A further third lock is to be installed. _____________________________________________________________________________________________________________ Heading: Security Date: 31/01/2020 Details: Following further report that people managed to get into the building and were found to be smoking on the top floor again this morning, contractors have been instructed to view the CCTV footage to try and identify how they are getting in. _____________________________________________________________________________________________________________ Heading: Gates Date: 31/01/2020 Details: Contractors have been instructed and are on their way to attend to the gates as the left hand gate is not working. _____________________________________________________________________________________________________________ Heading: Electrical Supply Cupboard Date: 30/01/2020 Details: We have telephoned Western Power on their emergency number that the doors are open on the outside main electrical supply cupboard. _____________________________________________________________________________________________________________ Heading: Security Date: 30/01/2020 Details: Unfortunately, homeless people have managed to gain access into Point 3. We would ask that you be vigilant when entering or leaving the building and make sure that the door you use has closed and locked behind you.  Please do not allow anybody that you do not know to enter. Please also take similar care when entering or exiting the car park. We have been on site this morning and the homeless people reported today have been moved on. If you find any homeless people in the building or in the car park, please report this immediately to the police via 101 or 999.  Please ensure you also report any such incident to us as well via our online system www.compass-bm.com.  Thank you. _____________________________________________________________________________________________________________ Heading: Scaffolding Date: 14/01/2020 Details: Works have now been completed to one of the apartments to the front of the Point 3 building.  Contractors will be moving the scaffolding across to the next neighbouring apartment to carry out repairs.  As such, the scaffolding will be in place for a few weeks whilst these vital works are undertaken. _____________________________________________________________________________________________________________ Heading: Main Front Door Date: 13/01/2020 Details: Contractors have been instructed to take a look at the main front door which has been reported as not closing properly. _____________________________________________________________________________________________________________ Heading: Bin Store Area Date: 16/12/19 Details: Despite regular reminders and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has AGAIN dumped items in the bin store.  The bin men will not take this rubbish.  As such, we have had to AGAIN instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact judy@compass-bm.com in confidence thank you. _____________________________________________________________________________________________________________ Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers Date: 04/12/19 Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us.  Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained. We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity.  To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained. Thanking you for your co-operation. _____________________________________________________________________________________________________________ Heading: Vauxhall Astra Date: 06/11/19 Details: Can we ask for the owner of the black Vauxhall Astra parked up in the car park – registration number: MJ58 YMP to contact Compass Block Management on 0121 236 5757 – option 2 please.  Alternatively, if you know who the owner of the vehicle is please report to Compass Block Management.  Thank you for your co-operation. _____________________________________________________________________________________________________________ Heading: Lift Date: 31/10/19 Details: Although advised that the lift was left in working order yesterday, we note that the lift is not working again.  We have reported to Otis and the Service Delivery Manager.  We had been advised that although parts were ordered for new hanger rollers, this should not impact on the workings of the lift. ____________________________________________________________________________________________________________ Heading: Lift Date: 30/10/19 Details: We are advised that an engineer has been in attendance and repaired the lift.  He found that the doors were jammed open and he has ordered some new hanger rollers. _____________________________________________________________________________________________________________ Heading: Lift Date: 30/10/19 Details: We are advised that unfortunately the lift has broken down yet again.  The door is stuck on the 5th floor.  We have been on to Otis this morning and logged under reference WO1131593.  We have left them in no uncertain terms that this situation is totally unsatisfactory and have reported to the Service Delivery Manager.  We have demanded a full and thorough investigation be carried out which we have previously requested. _____________________________________________________________________________________________________________ Heading: Fencing Date: 29/10/19 Details: We have received reports that one of the wooden fences by the bin store has broken.  This will be attended to. ___________________________________________________________________________________________________________ Heading: Bin Store  Date: 29/10/19 Details: A reminder to all residents that no rubbish should be dumped on the bin store floor.  We appreciate that the Council are still experiencing difficulties with bin collections, however, we have had to not only instruct a cleaning contractor to remove the mattress that has been dumped but also to come and clear up around the bin store. _____________________________________________________________________________________________________________ Heading: Bin Store Area Date: 29/10/19 Details: Despite regular reminders and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has dumped a double mattress in the bin store.  As such, we have had to instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact judy@compass-bm.com in confidence thank you. _____________________________________________________________________________________________________________ Heading: Lift  Date: 28/10/19 Details: We have been advised that the lift engineer has been in attendance.  There was an issue with the door / gate equipment.  The equipment has been adjusted and unit returned to normal service.  The magnet has been replaced also for the second floor. _____________________________________________________________________________________________________________ Heading: Lift  Date: 28/10/19 Details: Despite the engineer being in attendance on Friday and advising that he left the lift in working order, we understand that the lift is not working again.  We have reported to Otis – ref: WO1128143 and reported to the Service Delivery Manager with whom we are communicating with regards to all the issues being experienced with the lift. _____________________________________________________________________________________________________________ Heading: Lift  Date: 25/10/19 Details: An engineer has been in attendance and we are advised that they have managed to get the lift back in working order.  We are advised by Otis that the replacement magnet is still required and we will continue to chase them about this. ____________________________________________________________________________________________________________ Heading: Lift  Date: 23/10/19 Details: Despite chasing Otis, we are still awaiting confirmation from them as to when the replacement part is due to arrive and the lift repaired.  We are chasing the Manager at Otis daily about this. _____________________________________________________________________________________________________________ Heading: Lift Date: 21/10/19 Details: Having chased up Otis, we are advised by the Senior Service Delivery Manager that he is tracking the part that they are awaiting as unfortunately the engineer has still not received any notification about arrival.  We will continue to chase Otis about this. _____________________________________________________________________________________________________________ Heading: Lift Date: 21/10/19 Details: We are chasing Otis for update following the report of the lift not working again on Friday.  We were advised that this was down to a further part they required but they had hoped the repairs they had undertaken previously would suffice but unfortunately this is not the case.  We will keep you updated. _____________________________________________________________________________________________________________ Heading: Lift Date: 18/10/19 Details: We have received a report advising that the lift is not working again and has not worked since yesterday evening.  The lift is stuck again on the second floor.  We have logged an urgent call out with Otis – logged under reference: WO1107519. _____________________________________________________________________________________________________________ Heading: Lift Date: 15/10/19 Details: Following attendance by the engineers, we have received confirmation from Otis that the lift is now back in full working order. _____________________________________________________________________________________________________________ Heading: Lift Date: 15/10/19 Details: The engineers are currently on site – we are awaiting an update from them following repairs. _____________________________________________________________________________________________________________ Heading: Lift Date: 11/10/19 Details: The latest update in relation to the lift is that 3 x switches and 1 x door magnet are required.  We are advised by Otis that the switches are due to arrive with them on Monday but the magnet is on a week’s lead time so will arrive later next week.  They advise the engineer will attend as soon as the parts arrive, hopefully in time on Monday, if not then Tuesday AM and fit the switches.  Otis are hopeful they can return the lift to service and then fit the magnet later in the week once received. _____________________________________________________________________________________________________________ Heading: Lift Date: 10/10/19 Details: We have been advised by Otis that the engineer attended yesterday evening at 18:31.  The Manager has advised it is essential that parts including a magnet and switches are fitted.  In the meantime the lift has been isolated.  We have gone back to them that this is a priority situation and asked them to confirm as soon as the parts are in and can be fitted. _____________________________________________________________________________________________________________ Heading: Lift Date: 09/10/19 Details: Although Otis confirmed that they would have an engineer on site eta 19:30 yesterday, we understand that the lift is still not working.  We have gone back to Otis reiterating the frustrations and anger this situation is causing and asking them to address urgently. _____________________________________________________________________________________________________________ Heading: Lift Date: 09/10/19 Details: Although the lift was back in service albeit parts were still required, we have reported to Otis that unfortunately the lift is again stuck being open on the second floor.  They have advised that they will get an engineer out asap. ____________________________________________________________________________________________________________ Heading: Lift Date: 08/10/19 Details: We have been chasing up Otis for updates following the lift breaking down at the weekend (this is in addition to the vandalism caused to the lift).  We are advised that although the lift is now in service, parts are still required. _____________________________________________________________________________________________________________ Heading: Lift Date: 04/10/19 Details: Further to this morning’s report, Otis have advised that the replacement part has in fact now arrived.  An engineer may be able to attend either this evening or over the weekend but if not then they will be looking to repair early next week. _____________________________________________________________________________________________________________ Heading: Lift Date: 04/10/19 Details: As you will be aware the lift was vandalised on Wednesday night.  The damage done included landing doors on the First Floor being externally forced out of their track and the landing door lock contacts smashed.  Otis has ordered replacement parts and have advised this morning that they will be delivered early next week.  We apologise for any inconvenience that this might cause, but trust that you will appreciate that this is as a result of events entirely beyond our control. _____________________________________________________________________________________________________________ Heading: Car Alarm Date: 03/10/19 Details: We understand that a car alarm has been going off in the car park over the past few nights at between 2am an 4am and is causing a disturbance to some residents. If you know which car it is and which space it is parked in, please can you forward details to us so that we can contact the owner.  Thanks you. _____________________________________________________________________________________________________________ Heading: Lift Date: 03/10/19 Details: Otis were called out last night following reports that the lift was not working again.  Otis have been in attendance and advised that unfortunately the lift has been vandalised.  The engineer found the 1st floor landing doors were forced out of the track and the 1st floor landing door lock contacts smashed.  They advise the lift remains isolated and new lock contacts have been ordered. _____________________________________________________________________________________________________________ Heading: Bins Date: 02/10/19 Details: We have notified the Council that unfortunately the bins have not been collected and asked them to attend as soon as possible. _____________________________________________________________________________________________________________ Heading: Lift  Date: 01/10/19 Details: We note that although the engineer attended yesterday and left the lift in working order, the lift has broken down again.  We have been on to Otis about this.  An engineer has been booked to come out under reference WO1098167.  We have also asked management to provide a full report on why the lift is breaking down so frequently and why it is taking so long for engineers to attend following the reports. _____________________________________________________________________________________________________________ Heading: Lift  Date: 30/09/19 Details: We received reports on Sunday evening that unfortunately the lift had broken down again. We logged a call with Otis on Sunday evening under reference WO1095460.  We have been chasing up for an eta this morning and been advised now that the engineer will be in attendance around lunch time today.  We are due to meet with the management of Otis this week due to the issues being experienced with the lift and the time it is taking them to have engineers on site following reports of issues. ____________________________________________________________________________________________________________ Heading: Lift  Date: 27/09/19 Details: We have been chasing Otis for an eta for the engineer to attend.  We have been finally advised that the engineer is on his way now to carry out the repair. _____________________________________________________________________________________________________________ Heading: Lift  Date: 27/09/19 Details: We have phoned Otis at 6.30am this morning to call out an engineer as the lift is stuck on the ground floor.  This has been booked out with them under ref WO1094457.  We have stressed the urgency for them to attend. _____________________________________________________________________________________________________________ Heading: Bin Store Area Date: 13/09/19 Details: Despite regular reminder and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has dumped 2 ovens, a hot water cylinder, wood and cardboard in the bin store.  As such, we have had to instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact judy@compass-bm.com in confidence thank you. _____________________________________________________________________________________________________________ Heading: Lift Date: 09/09/19 Details: Unfortunately, the lift is not working again. We have called out Otis to attend urgently under reference number WO1065698.  We can confirm that we are also looking to meet with the Senior Service Delivery Manager of Otis about the situation although have been made aware that he is currently on annual leave returning around 17th September 2019. _____________________________________________________________________________________________________________ Heading: Homeless People Date: 05/09/19 Details: A reminder to all residents to ensure that the pedestrian gate is closed firmly behind you when entering and exiting the development.  We have had reports that some residents are not closely properly and this is causing an issue with homeless people gaining access.  Thanking you for your co-operation. _____________________________________________________________________________________________________________ Heading: Lift Date: 04/09/19 Details: We have been on the phone to Otis who have confirmed that an engineer has been in attendance and the lift should now be back in working order. _____________________________________________________________________________________________________________ Heading: Lift Date: 03/09/19 Details: We have escalated the matter to the Senior Service Delivery Manager of Otis as we have still not heard anything further.  He has come back to advise that a new door belt has been ordered with a view to resolving tomorrow.  We will continue to monitor. _____________________________________________________________________________________________________________ Heading: Lift Date: 03/09/19 Details: We have phoned Otis again this morning to find out about the lift repair.  Our call has been logged and we are expecting a call from the engineer with an update.  We will keep you informed as we hear further. _____________________________________________________________________________________________________________ Heading: Lift – update Date: 02/09/19 Details: We have phoned Otis to find out the latest position.  We have been advised that an engineer has been in attendance and managed to repair some issues.  Unfortunately, parts ordered and expected Friday 30th August 2019 have not come in – Otis are chasing and we will continue to chase from this side.  The lift has been isolated in the meantime.  Apologies for the inconvenience this is causing. _____________________________________________________________________________________________________________ Heading: Lift Date: 02/09/19 Details: Further to Otis needing to replace a part on the lift, we understand that the lift has stopped working over the weekend.  We can confirm that we have booked out Otis to attend under reference WO1061528. _____________________________________________________________________________________________________________ Heading: Lift Date: 27/08/19 Details: Otis did attend on Friday following reports of the lift making a loud noise.  Otis have advised that the lift is in working order but a new part is required to stop the noise.  We await an ETA from Otis as to when the part arrives and is to be fitted. _____________________________________________________________________________________________________________ Heading: Lift Date: 23/08/19 Details: Otis have been booked out as the lift is making a loud noise. ____________________________________________________________________________________________________________ Heading: Homeless People Date: 06/08/19 Details: We understand that homeless people have been on site.  If you do see any homeless people on site please report immediately to the police via “101” as per their advice as they have the power to remove homeless people.  We have been on site ourselves this morning and also reported to the police.  We have also booked out cleaning contractors to clean up the mess that has been left.  With the locks all secure having been checked, may we remind all residents to check that all doors and gates are closed firmly behind them when entering and exiting the building to ensure the security of the building thank you. _____________________________________________________________________________________________________________ Heading: Lift Out of Order Date: 17/07/19 Details: Unfortunately the lift is out of order again.  We have booked out Otis to attend urgently.  _____________________________________________________________________________________________________________ Heading: Overgrown Bushes & Weeds to Front of Building Date: 17/07/19 Details: We can confirm that gardeners are booked to cut back the overgrown bushes, clean up the weeds and tidy up the frontage to Point 3.  We have asked them to attend urgently. _____________________________________________________________________________________________________________ Heading: Homeless People Date: 16/07/19 Details: We understand that a homeless person has been on site.  If you do see any homeless people on site please report immediately to the police via “101” as per their advice as they have the power to remove homeless people.  A reminder to ensure that all doors are closed firmly behind you when entering and exiting the building.  We also understand that some needles and sharp objects are outside the front door.  We have booked out cleaning contractors to attend to remove. _____________________________________________________________________________________________________________ Heading: Lift Out of Order Update Date: 13/06/19 Details: We have been back on the phone to Otis to ask for an ETA for the engineer to arrive.  We have reiterated this is urgent and need someone to attend as priority. _____________________________________________________________________________________________________________ Heading: Lift Out of Order Date: 12/06/19 Details: We have contacted Otis immediately as we understand that the lift is out of order again.  We have asked them to attend urgently.   ___________________________________________________________________________________________________________ Heading: Lift  Date: 03/06/19 Details: Otis were called out on Sunday 2nd June 2019 to repair the lift which had broken down. They confirmed that they attended and left the lift in full working order. Unfortunately, on checking the lift this morning, we note that the lift is not working again. We have reported to Otis asking them to attend urgently. ____________________________________________________________________________________________________________ Heading: Lift  Date: 09/05/19 Details: We are advised by Otis that the engineers have attended and that the lift is now finally in full working order. ____________________________________________________________________________________________________________ Heading: Lift  Date: 06/05/19 Details: We received confirmation that the lift was repaired on Friday.  We have however received notification from Otis that the lift has unfortunately broken down again over the weekend.  We are advised the supplying company of the upgraded doors will be back on site to attend on 08/05/19. _____________________________________________________________________________________________________________ Heading: Lift  Date: 03/05/19 Details: We have been speaking with Otis urgently about the situation with the lift as further to the update they provided about the new part being fitted today, they did attend yesterday.  We note that whilst the lift worked for a couple of hours, it then later stopped working and is still not working.  Otis are getting an engineer back on site following us chasing up and demanding that they treat this as top priority given the time this is taking for them to resolve. _____________________________________________________________________________________________________________ Heading: Lift  Date: 02/05/19 Details: We have checked with Otis to make sure that everything is set for the replacement of the PCB (control boards) which we were advised need replacing.  We were advised that they were to be fitted either yesterday or today at the latest.  We have been advised that unfortunately the parts have only just arrived at Otis but they will be looking to fit tomorrow.  We will check back with them in the morning to make sure that the fitting is going ahead tomorrow. _____________________________________________________________________________________________________________ Heading: Lift  Date: 25/04/19 Details: We have been advised by Otis that the lift should be all fully working by next Wednesday or Thursday at the latest.  They apologise for all the inconvenience caused. _____________________________________________________________________________________________________________ Heading: Lift  Date: 15/04/19 Details: We have been chasing up Otis for confirmation on delivery of the part they had ordered.  Having chased them again today for an update, we have received the following from Otis “I have been advised today that all the door PCB’s need to be upgraded as a set, the one PCB we ordered is not compatible with the others that are fitted”.  They have advised that they will send over the upgrade quote shortly.  We have conveyed our frustrations as well as those of residents that we are now going into another week and that we expect some urgent action taken this week to get the lift back in order. _____________________________________________________________________________________________________________ Heading: Lift  Date: 12/04/19 Details: Further to our chaser to Otis, we have advised that the necessary part is due to be delivered to Otis today.  We have asked Otis to advise once received and confirm an installation date. _____________________________________________________________________________________________________________ Heading: Car Park Gates Date: 12/04/19 Details: We were on site this morning and the gates were in full working order.  Following a report shortly after, we attended back on site to find that an issue had arisen with the gates.  Contractors are on site to attend to this. _____________________________________________________________________________________________________________ Heading: Lights Out Date: 12/04/19 Details: Contractors have been booked to attend to the back block of lights which are out at Point 3. _____________________________________________________________________________________________________________ Heading: Lift  Date: 12/04/19 Details: Lift engineers have been on site to undertake some of the repairs to the lift.  We have chased up Otis this morning for an update on the other repairs required.  We will keep you updated. _____________________________________________________________________________________________________________ Heading: Cleaning Date: 09/04/19 Details: Contractors have been booked out to attend to the following:- (1) Empty the cigarette bin by the car park door entrance and ensure that going forward this is emptied regularly (2) Take away the hyperoptc sign which is in reception (3) There are some planted areas in front the building fronting George Street. Contractors are to attend to particularly the area to the left of the entrance _____________________________________________________________________________________________________________ Heading: Lift  Date: 08/04/19 Details: We have chased up the lift engineers, Otis, to find out when the PCB is being delivered and when the doors parts are being delivered (following the damage caused as a result of a trapped passenger last week).  We have received advice that the doors parts will be with Otis early this week and the PCB is due for delivery between Wednesday and Friday of this week.   We will keep you updated.  Otis will then need to book in for the repairs and we have reiterated again that this is needed urgently. _____________________________________________________________________________________________________________ Heading: Bins Date: 08/04/19 Details: Whilst we have been chasing up the Council to ensure that regular bin collections are made, we do note that some residents (and this is despite sending out regular reminders about the bin store) are ignoring notices and still just dumping their rubbish outside of the bins even when there is room in the bins.  We have instructed a separate cleaning company to attend to clear up around the bin store.  They will also report to Compass Block Management if they are able to identify from the rubbish whose rubbish this relates to.  Offenders will be charged breach of lease charges of £60.00. _____________________________________________________________________________________________________________ Heading: Lift UPDATE Date: 05/04/19 Details: We have been chasing up Otis for an update in relation to the replacement PCB.  Further to this and following an incident yesterday whereupon a passenger was trapped, the lift has also been damaged.  Otis are fully aware and the situation is being addressed.  We will keep you updated as we receive further advice and feedback. _____________________________________________________________________________________________________________ Heading: URGENT REMINDER TO RESIDENTS REGARDING BINS Date: 05/04/19 Details: A reminder to all residents – please do not dump rubbish outside of the bins.  We appreciate that there have been issues with the bin collections but the bin men WILL NOT COLLECT RUBBISH outside of the bins.  We have also received reports that some residents are just dumping rubbish outside the bins even when the bins are not full.  Thanking you for your co-operation. _____________________________________________________________________________________________________________ Heading: Lift UPDATE Date: 03/04/19 Details: We regret to advise that the lift is not working.  We had been awaiting confirmation that the part had been replaced.  On checking with Otis, they confirmed that the part has been replaced and the engineer left the lift in working order.  Unfortunately, the lift is not working again.  We have contacted the Manager to reiterate how frustrating this matter is and far from satisfactory.  We have been advised that a PCB is required and we have asked for confirmation that this will resolve the issue once and for all.  The issue has also been logged direct with Otis asking that this is dealt with urgently. ___________________________________________________________________________________________________________ Heading: Lift UPDATE Date: 01/04/19 Details: We have chased Otis for an update on the arrival of the part for the lift.  We have just been advised that the part has now arrived.  We have asked that an engineer attends urgently given that the lift is not working again (despite the engineers attending to the lift to make good until the new part arrives).  We have asked Otis to keep us updated. _____________________________________________________________________________________________________________ Heading: Car Park Gates Date: 29/03/19 Details: Contractors have been booked to attend to the car park gates.  It has been noted that frequently the gates do not close tightly shut to engage with the shoe lock magnet that is in place.  One of the gates is also making a noise. _____________________________________________________________________________________________________________ Heading: Lift UPDATE Date: 29/03/19 Details: We have chased up Otis for an update on the repair to the lift.  We have been advised that owing to French Industrial Action at the Euro Tunnel, the part that was due to be delivered for the lift has unfortunately been delayed.  Otis are seeking to put the lift back in operation pending arrival of the part.  We will continue to keep you updated. _____________________________________________________________________________________________________________ Heading: Lift UPDATE Date: 26/03/19 Details: After a string of breakdowns and daily callouts by Otis, we have been advised that the reoccurring fault has now been traced and that new floor levelling probes have been ordered.  These are due to arrive and be fitted on Friday 29th March 2019.  We are advised that this should cure this recent series of breakdowns, but trust that you will appreciate that we are entirely in the hands of Otis on this and assure you that each and every time a breakdown has been reported to us, we have straight away contacted Otis to request an engineer callout.  We have put a notice up at Point 3 to reflect this. _____________________________________________________________________________________________________________ Heading: Lift Date: 26/03/19 Details: Further to the ongoing issues with the lift and continually chasing up Otis to get the matter resolved, we have been advised that floor levelling probes are required and have been ordered.  As noted, we have escalated the matter to the Manager at Otis expressing the frustrations by all on how long this matter has been going on for.  Otis have relayed their apologies for all the inconvenience caused.  They have advised that the floor levelling probes are being delivered to Otis on Friday 29th March 2019.  We have reiterated to them that we expect these parts to be fitted urgently upon receipt.  We will continue to keep chasing and keep you all updated. _____________________________________________________________________________________________________________ Heading: Lift Date: 25/03/19 Details: Although the lift was working for a short while, we have reported that unfortunately the lift is yet again not working.  We have been on to Otis first thing and raised this also with the Manager to get this resolved urgently. _____________________________________________________________________________________________________________ Heading: Bins Date: 25/03/19 Details: We have sent an urgent request that the Council attend to the bins which are overflowing. _____________________________________________________________________________________________________________ Heading: Further Lift Update Date: 21/03/19  Details: Otis have just confirmed that the engineer has been on site and the lift is now back in operation. _____________________________________________________________________________________________________________ Heading: Lift Update Date: 21/03/19  Details: Further to all the issues being experienced with the lift, we escalated the matter to the Manager at Otis.  Otis have advised that the engineer has identified an issue with a lift car door skate and associated equipment.  He is returning today to recommence works to rectify.  Otis apologise for this further inconvenience.  We will continue to keep chasing up Otis to get this matter addressed. _____________________________________________________________________________________________________________ Heading: Lift Date: 15/03/19  Details: We have been advised that the engineer will be in attendance this morning.  The matter has been escalated within Otis due to the issues that have been experienced for the last week in relation to the lift.  The Director of Compass is also overseeing the matter. ___________________________________________________________________________________________________________ Heading: Water Pump Cleaning Date: 13/03/19 Details: The water tank will be cleaned and the chlorination checked on Wednesday 19th June 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause. _____________________________________________________________________________________________________________ Heading: Lift Update Date: 13/03/19  Details: Despite being advised yesterday by Otis that the lift had been repaired, we understand that the lift is still not working.  We have contacted the Service Manager of Otis and other members of Otis complaining about the situation and asking that the matter is addressed urgently and they relay to us what the problem is.  We will keep you updated. _____________________________________________________________________________________________________________ Heading: Lift Update Date: 12/03/19  Details: We have contacted the lift engineers, Otis, for an update with regards to the lift and have been advised that the work has now been completed by the lift engineer. _____________________________________________________________________________________________________________ Heading: Lift out of order Date: 12/03/19  Details: We understand that despite being advised by the lift engineers that the lift was left in fully working order that the lift is still not working.  We have been back in touch with Otis who have apologised for this and marked as urgent for an engineer to attend. _____________________________________________________________________________________________________________ Heading: Lift out of order Date: 11/03/19 – UPDATE Details: We have received confirmation that the lift engineer has been in attendance today and the lift is now fully operational. _____________________________________________________________________________________________________________ Heading: Lift out of order Date: 11/03/19 Details: We have been back onto the lift engineer in relation to the lift that is out of order asking that they attend urgently.  We understand that they did attend on Friday and they confirmed that the lift was working when they left at 2.00pm but we have advised that the lift is unfortunately down again so the lift engineer is booked to attend. _____________________________________________________________________________________________________________ Heading: Lift out of order Date: 08/03/19 Details: The lift engineer has been booked out following a report that the lift is out of order.  _____________________________________________________________________________________________________________ Heading: Bins Date: 06/02/19 Details: The new replacement bin will be provided this coming Friday. We are advised that the bin crew will empty the old bin and leave it outside the gates and on the same day another team will come and exchange it with a new one. Please do not therefore put rubbish in the faulty bin on Friday thank you. 


Heading: Bins Date: 29/01/19 Details: A new bin has been ordered through Birmingham City Council due to the fact that the one bin has a large hole in the bottom. 


Heading: Communal Door Date: 24/01/19 Details: Contractors have been instructed to attend to the issue with the back door which unfortunately appears to be wedged shut. 


Heading: Lift Repair Date: 21/01/19 Details: We can confirm that the lift has been repaired and is now fully operational. 


Heading: Lift out of order Date: 21/01/19 Details: Contractors were in attendance over the weekend and have advised that they will be back re-attending today as advised two engineers required. 


Heading: Car Park Gates Date: 08/10/18 Details: Contractors have been in attendance. The gates are working now but there is an intermittent issue with the mag lock. The contractors have ordered the replacement and are looking to fit tomorrow. 


Heading: Issue with Lift Date: 08/10/18 Details: We have received a report that there is again an issue with the lift. The doors are taking their time to close. We have reported immediately to Otis, the lift engineers, asking them to confirm what the problem is given that we are experiencing regularly weekly issues with the lift and to attend asap. 


Heading: Car Park Gates Date: 08/10/18 Details: We note that the there was an issue with the gates not opening properly over the weekend. Contractors were able to talk through with one of the residents to get open pending repairs. Contractors are booked out to attend to the full repairs. 


Heading: Lift Date: 03/10/18 Details: The lift engineer has been in attendance and confirmed that the lift is now fully operational. 


Heading: Gate setting / car park remotes Date: 02/10/18 Details: Further to our notification about the code changes for the car remotes, the contractors are on site now undertaking the change. 


Heading: Lift not working Date: 02/10/18 Details: We have checked and the part has now arrived in. Otis have confirmed that the engineer will be in attendance tomorrow Wednesday 3rd October 2018 to carry out the repair. 


Heading: Meter Readings Date: 02/10/18 Details: In order to obtain meter readings you need to go out of your building on to the car park and cross the car park and bear left until you reach the under croft part of the rear block where, on the left hand side of the under croft, you will find the entry door to the block. To the left of the main intercom panel is a small key pad. If you put in the code 1478 the door will open. The meter cupboard is then on the right hand side immediately after the row of post boxes and the entry code is C2468Y. 


Heading: Lift not working Date: 27/09/18 Details: We have been advised by the lift engineers, Otis, that a part has had to be ordered for the lift with an expected delivery time for the part of Monday 1st October 2018. We have reiterated the matter is urgent and asked that they replace the part as soon as possible once the part arrives. 


Heading: Car Park Gates Date: 27/09/18 Details: Contractors were on site yesterday as although the gates were working, the latch was not working correctly. The repair work has been undertaken. 


Heading: Lift not working Date: 26/09/18 Details: The out of hours service reported to the lift engineers, Otis, at 7.00am this morning that the lift is not working again. We have followed up with Otis this morning and asked them to attend urgently. 


Heading: Problem with back security door into building Date: 25/09/18 Details: We have just received a report that there is a fault with the back security door not closing / locking. We have sent an urgent request out for contractors to attend.


Heading: Problem with lift Date: 25/09/18 Details: We have received confirmation that engineers have been in attendance and the fault repaired.; 


Heading: Problem with lift Date: 24/09/18 Details: We have received a report that there seems to be an intermittent problem with the lift in that the doors keep opening and closing before the lift moves. We have booked out the lift engineers, Otis, to attend.; 


Heading: Gate setting / car park remotes Date: 21/09/18 Details: Please note that on Tuesday 2nd October 2018, the car park gate will be recoded. You will need to ensure that you open up the car park remote and ensure that the small silver “teeth” for numbers 1, 2, 3 and 10 are set to the upward position. All the other teeth please make sure they are set to the downwards position. Circulars are being sent out however we will be looking to phase out paper reminders with alerts and notifications in respect of the development asking leaseholders and tenants to ensure that they subscribe to the website to receive updates. 


Heading: Lift out of order Date: 19/09/18 Details: We have been updated by Otis that engineers have been in attendance and the lift is now fully operational. 


Heading: Lift out of order Date: 18/09/18 Details: We have contacted the lift engineers, Otis, again for an update. They have confirmed that someone will be in attendance later today. They have given an approximate time of between 5.00pm and 6.00pm. 


Heading: Lift out of order Date: 18/09/18 Details: The lift engineers, Otis, attended yesterday and have advised that another member of the team needs to have a look at the lift. We have asked that they attend urgently. 


Heading: Lift out of order Date: 17/09/18 Details: The lift engineers, Otis, have been called to attend asap following reports that the lift is out of order. 


Heading: Cleaning Date: 17/09/18 Details: We have instructed the cleaning company to attend following a report that bin bags have again been left on the bin store floor. These bins have split open leaving rubbish and food items on the ground. A mattress has also been left this is despite regular reminders to all residents about using the bin store and booking the Council direct for the removal of bulky items such as mattresses. 


Heading: Update on Car Park Gates Date: 04/09/18 Details: Contractors will be on site today to fit a shoe magnet to the gates. A shoe magnet locks the two gates together when they close and makes it that much harder to force them open. 


Heading: Car Park Gates Date: 31/08/18 Details: The gates have now been repaired and are fully functional. 


Heading: Cleaning Date: 31/08/18 Details: We noted that there was a build of rubbish on the floor outside of the paladins. Cleaners were immediately booked out and have confirmed that they have attended to the clean up. 


Heading: Update on Car Park Gates Date: 20/08/18 Details: We have been on site this morning with the contractors and unfortunately the gates have been vandalised again. The matter will be reported to the police and the insurance company. There is CCTV footage. One of the new motors has been damaged so an insurance claim is being made. The insurance company are being asked to treat this as a matter of urgency. 


Heading: Car Park Gates Date: 20/08/18 Details: We received a report yesterday evening that the right hand gate was swinging open. Contractors were booked out to attend. 


Heading: Car Park Gates Date: 17/08/18 Details: The car park gates are all now fully operational. If you do experience any issues with the gates not working please do not hesitate to contact Jeremy Chick on 07966 252195. Thank you. 


Heading: Car Park Gates Date: 16/08/18 Details: The contractors have advised that they are experiencing a number of issues with the car park gates. They are on site again today trying to repair the gates. 


Heading: Bin Store / Area – User Guide Date: 16/08/18 Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: – • Ensure that all general rubbish is in properly sealed bin bags. • Place all your rubbish in the paladins provided The bin men will not remove any rubbish that is not in a paladin and will not empty any paladin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area. • Do not overfill a paladin when there are other paladins with space in them. • When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin. • If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice. Thank you for your co-operation in this matter. 


Heading: Bins Date: 14/08/18 Details: Unfortunately someone has dumped lots of furniture into the bins which has caused an overflow of rubbish. We have instructed cleaners to attend asap. A reminder that the bin men will not remove any rubbish that is not in a paladin or remove items left on the floor. For any bulky items then residents are responsible for contacting the Council direct to organise and pay for removal. Large items are not to be deposited in the bins. 


Heading: Gates Date: 06/08/18 Details: We have been advised by the contractors that one of the new motors that have been fitted may be faulty which is causing issues with the gates. They are addressing the matter and we will keep you updated as we hear more. 


Heading: Car Parking Spaces Date: 31/07/18 Details: A reminder to all to ensure that you park within your designated parking space as per your lease. We have been receiving reports of people parking incorrectly. Whilst we appreciate there have been issues with the gates, for all residents please do ensure that you park within your designated space. If you are aware of residents parking incorrectly, please do report to Compass Block Management – many thanks. 


Heading: Car Park Gates Date: 31/07/18 Details: As you may be aware, following a vehicle impact and protracted insurance claim, brand new motors were fitted to the car park gates just over a fortnight ago. However, since then an as yet unidentified intermittent fault has occurred causing a circuit breaker in the electrical supply to the gates to trip. The first occurred two weekends ago, again this past Saturday and for a third time this morning. This morning the gates were manually released at approximately 07:50. The gate contractor will again be on site today and we will be seeking assurances that the fault has been identified and fixed. However, we will also be putting in place the ability for residents to manually open the gates in the event of any future fault. One resident has reported that he believes that an attempt may have been made to force the gates open and although that may have nothing to do with this particular fault we would be grateful that should you see anything suspicious you then report it to us. 


Heading: Bins Date: 16/07/18 Details: Following removal of the recycling bins by the Council, we have requested another paladin is put in place for general waste by the Council. The Council have confirmed the order has been placed. 


Heading: Gates Date: 16/07/18 Details: We can confirm that the gates have now been repaired and are fully operational. 


Heading: Gates Date: 12/07/18 Details: Following authorisation from the insurance company, contractors are on site today to repair the gates. 


Heading: Urgent Update On Bins Date: 09/07/18 Details: The recycling bins have now been removed from the bin store because they were being contaminated too often with inappropriate waste. Consequently all rubbish is to go into the paladins and can everyone please make sure that everything goes into a paladin and is not left on the floor: the bin men will not take any rubbish that hasn’t been put in a paladin. Thank you. 


Heading: Lift Date: 07/07/18 Details: Following attendance by the engineer, the lift is in working order. 


Heading: Car Park Gates Date: 02/07/18 Details: Following extensive damage to the main vehicular gates, the insurers have now authorised for repair works to go ahead. The contractor has been instructed and asked to attend as a matter of urgency. 


Heading: Lift Date: 28/06/18 Details: We understand that unfortunately a passenger became trapped in the lift yesterday and that the lift emergency line did not work. The Fire Brigade was therefore called out. We have been in touch with Otis to relay the situation that not only was the emergency red care line not working but there were no instructions displayed in the lift providing Otis or emergency instructions. Furthermore, the Fire Brigade have raised some issues which have also been relayed to Otis. Otis have booked out an engineer to attend and marked as priority. 


Heading: Car Park Gates Date: 28/06/18 Details: We have phoned the insurers again today for an update. We have stressed the urgency of the situation given the lack of security. They have advised that they will be getting a response to us today. 


Heading: Car Park Gates Date: 28/06/18 Details: We are continually chasing up the insurers for the outcome of the claim following criminal damage to the gates. The insurers have been provided with all the necessary information required. We have asked the insurers to revert as a matter of urgency given the time this is taking for them to come back to us. We will keep you updated. 


Heading: Update On Lift Date: 21/06/18 Details: The engineer from Otis has attended and the lift is back in full working order. 


Heading: Urgent Update On Lift Date: 21/06/18 Details: We have chased up Otis for an update and have been advised that they are dealing with a lot of priority issues at the moment and the lift at Point 3 is one of them. Otis have confirmed that an engineer has definitely been assigned and they are coming out this afternoon. 


Heading: Urgent Update On Lift Date: 20/06/18 Details: Following today’s annual lift inspection, the surveyor has closed down the lift identifying that there is a fault with the inner door. Otis have been contacted immediately to get an engineer on site as priority which they are hoping to do today. 


Heading: Doors to Building Date: 15/06/18 Details: Contractors have been in attendance checking the locks, they have also supplied and fitted a D handle to the side entrance door so that it can be easily pulled shut. 


Heading: Doors to Building Date: 11/06/18 Details: Please ensure that all doors are closely firmly behind you when entering and exiting the building thank you. 


Heading: Car Park Lighting Date: 23/05/18 Details: The faulty outside lights in the car park have been replaced by the contractors. 


Heading: Homeless People – update Date: 14/05/18 Details: The police have advised to contact 101 if you do experience any issues with homeless people in the development. Thank you. 


Heading: Bins Date: 11/05/18 Details: The bins have been collected now by the Council. The cleaning company will do a clear up around the bins. 


Heading: Bins Date: 02/05/18 Details: We are aware that the refuse bins may not have been emptied for some time. We have contacted the Council and asked them to attend immediately. 


Heading: Homeless People – update Date: 02/05/18 Details: The police have been advised that there a homeless person staying on the third floor on one of the blocks. They have confirmed that they will be attending to escort the homeless person off the premises. Please make sure that doors are closed firmly behind you when entering or leaving the building. Thank you. 


Heading: Homeless People Date: 01/05/18 Details: Please make sure the main doors are closed behind you when entering or leaving the building. We have received a report that a homeless person is gaining access via the main doors. Thank you. 


Heading: Parking Space Allocations Date: 20/04/18 Details: For apartments with car parking space allocations, please do refer to the lease for details on which space belongs to your apartment. For occupants with more than one vehicle, please make alternative arrangements for your second vehicle not within the car park – thank you. 


Heading: Disruption to Water Supply on Tuesday 24th April 2018 Date: 05/04/18 Details: Please note that the annual water tank chlorination will be taking place on Tuesday 24th April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 


Heading: Car Park Gates Date: 27/03/18 Details: We are aware that damage has been caused to the car park gates. Contractors have been in attendance and will be providing a quotation for works. 


Heading: Gritting Date: 26/02/18 Details: With the chance of frost and snow, the contractor has attended to spread grit and fill up the grit bin. 


Heading: Car Park Spaces Date: 15/02/18 Details: A reminder to ensure that you only park in your designated space. For leaseholders, full details of your car parking space allocation can be found within your lease. If you are renting out your property please ensure that your tenant and/or letting agent are made fully aware of the car parking. Thank you. 


Heading: Communal Doors Date: 02/02/18 Details: The communal doors have been repaired with a new part. 


Heading: Periodic Fire Alarm Testing Date: 13/09/17 Details: The periodic fire alarm testing will be carried out today. There will be minimal disruption to residents.