IMPORTANT DEVELOPMENT ALERTS!

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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned twice a week. 
Your Handbook
Click here to download the Point 3 Handbook
 
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other  information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement entrance fob or car park remote and then select “other”. Thank you.
The cost of a replacement entrance fob is £30.00 and the car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once a month.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Vauxhall Astra
Date: 06/11/19
Details:
Can we ask for the owner of the black Vauxhall Astra parked up in the car park – registration number: MJ58 YMP to contact Compass Block Management on 0121 236 5757 – option 2 please.  Alternatively, if you know who the owner of the vehicle is please report to Compass Block Management.  Thank you for your co-operation.

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Heading: Lift
Date: 31/10/19
Details:
Although advised that the lift was left in working order yesterday, we note that the lift is not working again.  We have reported to Otis and the Service Delivery Manager.  We had been advised that although parts were ordered for new hanger rollers, this should not impact on the workings of the lift.

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Heading: Lift
Date: 30/10/19
Details:
We are advised that an engineer has been in attendance and repaired the lift.  He found that the doors were jammed open and he has ordered some new hanger rollers.

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Heading: Lift
Date: 30/10/19
Details:
We are advised that unfortunately the lift has broken down yet again.  The door is stuck on the 5th floor.  We have been on to Otis this morning and logged under reference WO1131593.  We have left them in no uncertain terms that this situation is totally unsatisfactory and have reported to the Service Delivery Manager.  We have demanded a full and thorough investigation be carried out which we have previously requested.

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Heading: Fencing
Date: 29/10/19
Details:
We have received reports that one of the wooden fences by the bin store has broken.  This will be attended to.

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Heading: Bin Store 
Date: 29/10/19
Details:
A reminder to all residents that no rubbish should be dumped on the bin store floor.  We appreciate that the Council are still experiencing difficulties with bin collections, however, we have had to not only instruct a cleaning contractor to remove the mattress that has been dumped but also to come and clear up around the bin store.

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Heading: Bin Store Area
Date: 29/10/19
Details:
Despite regular reminders and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has dumped a double mattress in the bin store.  As such, we have had to instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact judy@compass-bm.com in confidence thank you.

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Heading: Lift 
Date: 28/10/19
Details: We have been advised that the lift engineer has been in attendance.  There was an issue with the door / gate equipment.  The equipment has been adjusted and unit returned to normal service.  The magnet has been replaced also for the second floor.

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Heading: Lift 
Date: 28/10/19
Details: Despite the engineer being in attendance on Friday and advising that he left the lift in working order, we understand that the lift is not working again.  We have reported to Otis – ref: WO1128143 and reported to the Service Delivery Manager with whom we are communicating with regards to all the issues being experienced with the lift.

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Heading: Lift 
Date: 25/10/19
Details: An engineer has been in attendance and we are advised that they have managed to get the lift back in working order.  We are advised by Otis that the replacement magnet is still required and we will continue to chase them about this.

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Heading: Lift 
Date: 23/10/19
Details: Despite chasing Otis, we are still awaiting confirmation from them as to when the replacement part is due to arrive and the lift repaired.  We are chasing the Manager at Otis daily about this.

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Heading: Lift
Date: 21/10/19
Details:
Having chased up Otis, we are advised by the Senior Service Delivery Manager that he is tracking the part that they are awaiting as unfortunately the engineer has still not received any notification about arrival.  We will continue to chase Otis about this.

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Heading: Lift
Date: 21/10/19
Details:
We are chasing Otis for update following the report of the lift not working again on Friday.  We were advised that this was down to a further part they required but they had hoped the repairs they had undertaken previously would suffice but unfortunately this is not the case.  We will keep you updated.

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Heading: Lift
Date: 18/10/19
Details:
We have received a report advising that the lift is not working again and has not worked since yesterday evening.  The lift is stuck again on the second floor.  We have logged an urgent call out with Otis – logged under reference: WO1107519.

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Heading: Lift
Date: 15/10/19
Details:
Following attendance by the engineers, we have received confirmation from Otis that the lift is now back in full working order.

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Heading: Lift
Date: 15/10/19
Details:
The engineers are currently on site – we are awaiting an update from them following repairs.

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Heading: Lift
Date: 11/10/19
Details:
The latest update in relation to the lift is that 3 x switches and 1 x door magnet are required.  We are advised by Otis that the switches are due to arrive with them on Monday but the magnet is on a week’s lead time so will arrive later next week.  They advise the engineer will attend as soon as the parts arrive, hopefully in time on Monday, if not then Tuesday AM and fit the switches.  Otis are hopeful they can return the lift to service and then fit the magnet later in the week once received.

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Heading: Lift
Date: 10/10/19
Details:
We have been advised by Otis that the engineer attended yesterday evening at 18:31.  The Manager has advised it is essential that parts including a magnet and switches are fitted.  In the meantime the lift has been isolated.  We have gone back to them that this is a priority situation and asked them to confirm as soon as the parts are in and can be fitted.

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Heading: Lift
Date: 09/10/19
Details:
Although Otis confirmed that they would have an engineer on site eta 19:30 yesterday, we understand that the lift is still not working.  We have gone back to Otis reiterating the frustrations and anger this situation is causing and asking them to address urgently.

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Heading: Lift
Date: 09/10/19
Details:
Although the lift was back in service albeit parts were still required, we have reported to Otis that unfortunately the lift is again stuck being open on the second floor.  They have advised that they will get an engineer out asap.

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Heading: Lift
Date: 08/10/19
Details:
We have been chasing up Otis for updates following the lift breaking down at the weekend (this is in addition to the vandalism caused to the lift).  We are advised that although the lift is now in service, parts are still required.

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Heading: Lift
Date: 04/10/19
Details:
Further to this morning’s report, Otis have advised that the replacement part has in fact now arrived.  An engineer may be able to attend either this evening or over the weekend but if not then they will be looking to repair early next week.

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Heading: Lift
Date: 04/10/19
Details:
As you will be aware the lift was vandalised on Wednesday night.  The damage done included landing doors on the First Floor being externally forced out of their track and the landing door lock contacts smashed.  Otis has ordered replacement parts and have advised this morning that they will be delivered early next week.  We apologise for any inconvenience that this might cause, but trust that you will appreciate that this is as a result of events entirely beyond our control.

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Heading: Car Alarm
Date: 03/10/19
Details:
We understand that a car alarm has been going off in the car park over the past few nights at between 2am an 4am and is causing a disturbance to some residents. If you know which car it is and which space it is parked in, please can you forward details to us so that we can contact the owner.  Thanks you.

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Heading: Lift
Date: 03/10/19
Details:
Otis were called out last night following reports that the lift was not working again.  Otis have been in attendance and advised that unfortunately the lift has been vandalised.  The engineer found the 1st floor landing doors were forced out of the track and the 1st floor landing door lock contacts smashed.  They advise the lift remains isolated and new lock contacts have been ordered.

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Heading: Bins
Date: 02/10/19
Details:
We have notified the Council that unfortunately the bins have not been collected and asked them to attend as soon as possible.

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Heading: Lift 
Date: 01/10/19
Details:
We note that although the engineer attended yesterday and left the lift in working order, the lift has broken down again.  We have been on to Otis about this.  An engineer has been booked to come out under reference WO1098167.  We have also asked management to provide a full report on why the lift is breaking down so frequently and why it is taking so long for engineers to attend following the reports.

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Heading: Lift 
Date: 30/09/19
Details:
We received reports on Sunday evening that unfortunately the lift had broken down again. We logged a call with Otis on Sunday evening under reference WO1095460.  We have been chasing up for an eta this morning and been advised now that the engineer will be in attendance around lunch time today.  We are due to meet with the management of Otis this week due to the issues being experienced with the lift and the time it is taking them to have engineers on site following reports of issues.

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Heading: Lift 
Date: 27/09/19
Details:
We have been chasing Otis for an eta for the engineer to attend.  We have been finally advised that the engineer is on his way now to carry out the repair.

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Heading: Lift 
Date: 27/09/19
Details:
We have phoned Otis at 6.30am this morning to call out an engineer as the lift is stuck on the ground floor.  This has been booked out with them under ref WO1094457.  We have stressed the urgency for them to attend.

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Heading: Bin Store Area
Date: 13/09/19
Details:
Despite regular reminder and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has dumped 2 ovens, a hot water cylinder, wood and cardboard in the bin store.  As such, we have had to instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact judy@compass-bm.com in confidence thank you.

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Heading: Lift
Date: 09/09/19
Details:
Unfortunately, the lift is not working again. We have called out Otis to attend urgently under reference number WO1065698.  We can confirm that we are also looking to meet with the Senior Service Delivery Manager of Otis about the situation although have been made aware that he is currently on annual leave returning around 17th September 2019.

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Heading: Homeless People
Date: 05/09/19
Details:
A reminder to all residents to ensure that the pedestrian gate is closed firmly behind you when entering and exiting the development.  We have had reports that some residents are not closely properly and this is causing an issue with homeless people gaining access.  Thanking you for your co-operation.

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Heading: Lift
Date: 04/09/19
Details:
We have been on the phone to Otis who have confirmed that an engineer has been in attendance and the lift should now be back in working order.

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Heading: Lift
Date: 03/09/19
Details:
We have escalated the matter to the Senior Service Delivery Manager of Otis as we have still not heard anything further.  He has come back to advise that a new door belt has been ordered with a view to resolving tomorrow.  We will continue to monitor.

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Heading: Lift
Date: 03/09/19
Details:
We have phoned Otis again this morning to find out about the lift repair.  Our call has been logged and we are expecting a call from the engineer with an update.  We will keep you informed as we hear further.

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Heading: Lift – update
Date: 02/09/19
Details:
We have phoned Otis to find out the latest position.  We have been advised that an engineer has been in attendance and managed to repair some issues.  Unfortunately, parts ordered and expected Friday 30th August 2019 have not come in – Otis are chasing and we will continue to chase from this side.  The lift has been isolated in the meantime.  Apologies for the inconvenience this is causing.

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Heading: Lift
Date: 02/09/19
Details:
Further to Otis needing to replace a part on the lift, we understand that the lift has stopped working over the weekend.  We can confirm that we have booked out Otis to attend under reference WO1061528.

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Heading: Lift
Date: 27/08/19
Details:
Otis did attend on Friday following reports of the lift making a loud noise.  Otis have advised that the lift is in working order but a new part is required to stop the noise.  We await an ETA from Otis as to when the part arrives and is to be fitted.

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Heading: Lift
Date: 23/08/19
Details:
Otis have been booked out as the lift is making a loud noise.

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Heading: Homeless People
Date: 06/08/19
Details: We understand that homeless people have been on site.  If you do see any homeless people on site please report immediately to the police via “101” as per their advice as they have the power to remove homeless people.  We have been on site ourselves this morning and also reported to the police.  We have also booked out cleaning contractors to clean up the mess that has been left.  With the locks all secure having been checked, may we remind all residents to check that all doors and gates are closed firmly behind them when entering and exiting the building to ensure the security of the building thank you.

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Heading: Lift Out of Order
Date: 17/07/19
Details: Unfortunately the lift is out of order again.  We have booked out Otis to attend urgently. 

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Heading: Overgrown Bushes & Weeds to Front of Building
Date: 17/07/19
Details: We can confirm that gardeners are booked to cut back the overgrown bushes, clean up the weeds and tidy up the frontage to Point 3.  We have asked them to attend urgently.

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Heading: Homeless People
Date: 16/07/19
Details: We understand that a homeless person has been on site.  If you do see any homeless people on site please report immediately to the police via “101” as per their advice as they have the power to remove homeless people.  A reminder to ensure that all doors are closed firmly behind you when entering and exiting the building.  We also understand that some needles and sharp objects are outside the front door.  We have booked out cleaning contractors to attend to remove.

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Heading: Lift Out of Order Update
Date: 13/06/19
Details: We have been back on the phone to Otis to ask for an ETA for the engineer to arrive.  We have reiterated this is urgent and need someone to attend as priority.

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Heading: Lift Out of Order
Date: 12/06/19
Details: We have contacted Otis immediately as we understand that the lift is out of order again.  We have asked them to attend urgently.  

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Heading: Lift 
Date: 03/06/19
Details: Otis were called out on Sunday 2nd June 2019 to repair the lift which had broken down. They confirmed that they
attended and left the lift in full working order. Unfortunately, on checking the lift this morning, we note that the lift is not working again. We have reported to Otis asking them to attend urgently.
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Heading: Lift 
Date: 09/05/19
Details: We are advised by Otis that the engineers have attended and that the lift is now finally in full working order.

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Heading: Lift 
Date: 06/05/19
Details: We received confirmation that the lift was repaired on Friday.  We have however received notification from Otis that the lift has unfortunately broken down again over the weekend.  We are advised the supplying company of the upgraded doors will be back on site to attend on 08/05/19.

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Heading: Lift 
Date: 03/05/19
Details: We have been speaking with Otis urgently about the situation with the lift as further to the update they provided about the new part being fitted today, they did attend yesterday.  We note that whilst the lift worked for a couple of hours, it then later stopped working and is still not working.  Otis are getting an engineer back on site following us chasing up and demanding that they treat this as top priority given the time this is taking for them to resolve.

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Heading: Lift 
Date: 02/05/19
Details: We have checked with Otis to make sure that everything is set for the replacement of the PCB (control boards) which we were advised need replacing.  We were advised that they were to be fitted either yesterday or today at the latest.  We have been advised that unfortunately the parts have only just arrived at Otis but they will be looking to fit tomorrow.  We will check back with them in the morning to make sure that the fitting is going ahead tomorrow.

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Heading: Lift 
Date: 25/04/19
Details: We have been advised by Otis that the lift should be all fully working by next Wednesday or Thursday at the latest.  They apologise for all the inconvenience caused.

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Heading: Lift 
Date: 15/04/19
Details: We have been chasing up Otis for confirmation on delivery of the part they had ordered.  Having chased them again today for an update, we have received the following from Otis “I have been advised today that all the door PCB’s need to be upgraded as a set, the one PCB we ordered is not compatible with the others that are fitted”.  They have advised that they will send over the upgrade quote shortly.  We have conveyed our frustrations as well as those of residents that we are now going into another week and that we expect some urgent action taken this week to get the lift back in order.

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Heading: Lift 
Date: 12/04/19
Details: Further to our chaser to Otis, we have advised that the necessary part is due to be delivered to Otis today.  We have asked Otis to advise once received and confirm an installation date.

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Heading: Car Park Gates
Date: 12/04/19
Details: We were on site this morning and the gates were in full working order.  Following a report shortly after, we attended back on site to find that an issue had arisen with the gates.  Contractors are on site to attend to this.

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Heading: Lights Out
Date: 12/04/19
Details: Contractors have been booked to attend to the back block of lights which are out at Point 3.

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Heading: Lift 
Date: 12/04/19
Details: Lift engineers have been on site to undertake some of the repairs to the lift.  We have chased up Otis this morning for an update on the other repairs required.  We will keep you updated.

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Heading: Cleaning
Date: 09/04/19
Details: Contractors have been booked out to attend to the following:-

(1) Empty the cigarette bin by the car park door entrance and ensure that going forward this is emptied regularly
(2) Take away the hyperoptc sign which is in reception
(3) There are some planted areas in front the building fronting George Street. Contractors are to attend to particularly the area to the left of the entrance

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Heading: Lift 
Date: 08/04/19
Details: We have chased up the lift engineers, Otis, to find out when the PCB is being delivered and when the doors parts are being delivered (following the damage caused as a result of a trapped passenger last week).  We have received advice that the doors parts will be with Otis early this week and the PCB is due for delivery between Wednesday and Friday of this week.   We will keep you updated.  Otis will then need to book in for the repairs and we have reiterated again that this is needed urgently.

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Heading: Bins
Date: 08/04/19
Details: Whilst we have been chasing up the Council to ensure that regular bin collections are made, we do note that some residents (and this is despite sending out regular reminders about the bin store) are ignoring notices and still just dumping their rubbish outside of the bins even when there is room in the bins.  We have instructed a separate cleaning company to attend to clear up around the bin store.  They will also report to Compass Block Management if they are able to identify from the rubbish whose rubbish this relates to.  Offenders will be charged breach of lease charges of £60.00.

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Heading: Lift UPDATE
Date: 05/04/19
Details: We have been chasing up Otis for an update in relation to the replacement PCB.  Further to this and following an incident yesterday whereupon a passenger was trapped, the lift has also been damaged.  Otis are fully aware and the situation is being addressed.  We will keep you updated as we receive further advice and feedback.

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Heading: URGENT REMINDER TO RESIDENTS REGARDING BINS
Date: 05/04/19
Details: A reminder to all residents – please do not dump rubbish outside of the bins.  We appreciate that there have been issues with the bin collections but the bin men WILL NOT COLLECT RUBBISH outside of the bins.  We have also received reports that some residents are just dumping rubbish outside the bins even when the bins are not full.  Thanking you for your co-operation.

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Heading: Lift UPDATE
Date: 03/04/19
Details: We regret to advise that the lift is not working.  We had been awaiting confirmation that the part had been replaced.  On checking with Otis, they confirmed that the part has been replaced and the engineer left the lift in working order.  Unfortunately, the lift is not working again.  We have contacted the Manager to reiterate how frustrating this matter is and far from satisfactory.  We have been advised that a PCB is required and we have asked for confirmation that this will resolve the issue once and for all.  The issue has also been logged direct with Otis asking that this is dealt with urgently.

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Heading: Lift UPDATE
Date: 01/04/19
Details: We have chased Otis for an update on the arrival of the part for the lift.  We have just been advised that the part has now arrived.  We have asked that an engineer attends urgently given that the lift is not working again (despite the engineers attending to the lift to make good until the new part arrives).  We have asked Otis to keep us updated.

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Heading: Car Park Gates
Date: 29/03/19
Details: Contractors have been booked to attend to the car park gates.  It has been noted that frequently the gates do not close tightly shut to engage with the shoe lock magnet that is in place.  One of the gates is also making a noise.

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Heading: Lift UPDATE
Date: 29/03/19
Details: We have chased up Otis for an update on the repair to the lift.  We have been advised that owing to French Industrial Action at the Euro Tunnel, the part that was due to be delivered for the lift has unfortunately been delayed.  
Otis are seeking to put the lift back in operation pending arrival of the part.  We will continue to keep you updated.

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Heading: Lift UPDATE
Date: 26/03/19
Details: After a string of breakdowns and daily callouts by Otis, we have been advised that the reoccurring fault has now been traced and that new floor levelling probes have been ordered.  These are due to arrive and be fitted on Friday 29th March 2019.  We are advised that this should cure this recent series of breakdowns, but trust that you will appreciate that we are entirely in the hands of Otis on this and assure you that each and every time a breakdown has been reported to us, we have straight away contacted Otis to request an engineer callout.  We have put a notice up at Point 3 to reflect this.

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Heading: Lift
Date: 26/03/19
Details: Further to the ongoing issues with the lift and continually chasing up Otis to get the matter resolved, we have been advised that floor levelling probes are required and have been ordered.  As noted, we have escalated the matter to the Manager at Otis expressing the frustrations by all on how long this matter has been going on for.  Otis have relayed their apologies for all the inconvenience caused.  They have advised that the floor levelling probes are being delivered to Otis on Friday 29th March 2019.  We have reiterated to them that we expect these parts to be fitted urgently upon receipt.  We will continue to keep chasing and keep you all updated.

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Heading: Lift
Date: 25/03/19
Details: Although the lift was working for a short while, we have reported that unfortunately the lift is yet again not working.  We have been on to Otis first thing and raised this also with the Manager to get this resolved urgently.

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Heading: Bins
Date: 25/03/19
Details: We have sent an urgent request that the Council attend to the bins which are overflowing.

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Heading: Further Lift Update
Date: 21/03/19 
Details: Otis have just confirmed that the engineer has been on site and the lift is now back in operation.

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Heading: Lift Update
Date: 21/03/19 
Details: Further to all the issues being experienced with the lift, we escalated the matter to the Manager at Otis.  Otis have advised that the engineer has identified an issue with a lift car door skate and associated equipment.  He is returning today to recommence works to rectify.  Otis apologise for this further inconvenience.  We will continue to keep chasing up Otis to get this matter addressed.

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Heading: Lift
Date: 15/03/19 
Details: We have been advised that the engineer will be in attendance this morning.  The matter has been escalated within Otis due to the issues that have been experienced for the last week in relation to the lift.  The Director of Compass is also overseeing the matter.

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Heading: Water Pump Cleaning
Date: 13/03/19
Details: 
The water tank will be cleaned and the chlorination checked on Wednesday 19th June 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Lift Update
Date: 13/03/19 
Details: Despite being advised yesterday by Otis that the lift had been repaired, we understand that the lift is still not working.  We have contacted the Service Manager of Otis and other members of Otis complaining about the situation and asking that the matter is addressed urgently and they relay to us what the problem is.  We will keep you updated.

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Heading: Lift Update
Date: 12/03/19 
Details: We have contacted the lift engineers, Otis, for an update with regards to the lift and have been advised that the work has now been completed by the lift engineer.

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Heading: Lift out of order
Date: 12/03/19 
Details: We understand that despite being advised by the lift engineers that the lift was left in fully working order that the lift is still not working.  We have been back in touch with Otis who have apologised for this and marked as urgent for an engineer to attend.

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Heading: Lift out of order
Date: 11/03/19 – UPDATE
Details: We have received confirmation that the lift engineer has been in attendance today and the lift is now fully operational.

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Heading: Lift out of order
Date: 11/03/19
Details: We have been back onto the lift engineer in relation to the lift that is out of order asking that they attend urgently.  We understand that they did attend on Friday and they confirmed that the lift was working when they left at 2.00pm but we have advised that the lift is unfortunately down again so the lift engineer is booked to attend.

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Heading: Lift out of order
Date: 08/03/19
Details: The lift engineer has been booked out following a report that the lift is out of order. 

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Heading: Bins
Date:
06/02/19
Details: The new replacement bin will be provided this coming Friday. We are advised that the bin crew will empty the old bin and leave it outside the gates and on the same day another team will come and exchange it with a new one. Please do not therefore put rubbish in the faulty bin on Friday thank you. 


Heading: Bins
Date:
29/01/19
Details: A new bin has been ordered through Birmingham City Council due to the fact that the one bin has a large hole in the bottom. 


Heading: Communal Door
Date:
24/01/19
Details: Contractors have been instructed to attend to the issue with the back door which unfortunately appears to be wedged shut. 


Heading: Lift Repair
Date:
21/01/19
Details: We can confirm that the lift has been repaired and is now fully operational. 


Heading: Lift out of order
Date:
21/01/19
Details: Contractors were in attendance over the weekend and have advised that they will be back re-attending today as advised two engineers required. 


Heading: Car Park Gates
Date:
08/10/18
Details: Contractors have been in attendance. The gates are working now but there is an intermittent issue with the mag lock. The contractors have ordered the replacement and are looking to fit tomorrow. 


Heading: Issue with Lift
Date:
08/10/18
Details: We have received a report that there is again an issue with the lift.
The doors are taking their time to close. We have reported immediately to Otis, the lift engineers, asking them to confirm what the problem is given that we are experiencing regularly weekly issues with the lift and to attend asap. 


Heading: Car Park Gates
Date:
08/10/18
Details: We note that the there was an issue with the gates not opening properly over the weekend. Contractors were able to talk through with one of the residents to get open pending repairs. Contractors are booked out to attend to the full repairs. 


Heading: Lift
Date:
03/10/18
Details: The lift engineer has been in attendance and confirmed that the lift is now fully operational. 


Heading: Gate setting / car park remotes
Date:
02/10/18
Details: Further to our notification about the code changes for the car remotes, the contractors are on site now undertaking the change. 


Heading: Lift not working
Date:
02/10/18
Details: We have checked and the part has now arrived in. Otis have confirmed that the engineer will be in attendance tomorrow Wednesday 3rd October 2018 to carry out the repair. 


Heading: Meter Readings
Date:
02/10/18
Details: In order to obtain meter readings you need to go out of your building on to the car park and cross the car park and bear left until you reach the under croft part of the rear block where, on the left hand side of the under croft, you will find the entry door to the block. To the left of the main intercom panel is a small key pad. If you put in the code 1478 the door will open. The meter cupboard is then on the right hand side immediately after the row of post boxes and the entry code is C2468Y. 


Heading: Lift not working
Date:
27/09/18
Details: We have been advised by the lift engineers, Otis, that a part has had to be ordered for the lift with an expected delivery time for the part of Monday 1st October 2018. We have reiterated the matter is urgent and asked that they replace the part as soon as possible once the part arrives. 


Heading: Car Park Gates
Date:
27/09/18
Details: Contractors were on site yesterday as although the gates were working, the latch was not working correctly. The repair work has been undertaken. 


Heading: Lift not working
Date:
26/09/18
Details: The out of hours service reported to the lift engineers, Otis, at 7.00am this morning that the lift is not working again. We have followed up with Otis this morning and asked them to attend urgently. 


Heading: Problem with back security door into building
Date:
25/09/18
Details: We have just received a report that there is a fault with the back security door not closing / locking. We have sent an urgent request out for contractors to attend.


Heading: Problem with lift
Date:
25/09/18
Details: We have received confirmation that engineers have been in attendance and the fault repaired.; 


Heading: Problem with lift
Date:
24/09/18
Details: We have received a report that there seems to be an intermittent problem with the lift in that the doors keep opening and closing before the lift moves. We have booked out the lift engineers, Otis, to attend.; 


Heading: Gate setting / car park remotes
Date:
21/09/18
Details: Please note that on Tuesday 2nd October 2018, the car park gate will be recoded. You will need to ensure that you open up the car park remote and ensure that the small silver “teeth” for numbers 1, 2, 3 and 10 are set to the upward position. All the other teeth please make sure they are set to the downwards position. Circulars are being sent out however we will be looking to phase out paper reminders with alerts and notifications in respect of the development asking leaseholders and tenants to ensure that they subscribe to the website to receive updates. 


Heading: Lift out of order
Date:
19/09/18
Details: We have been updated by Otis that engineers have been in attendance and the lift is now fully operational. 


Heading: Lift out of order
Date:
18/09/18
Details: We have contacted the lift engineers, Otis, again for an update. They have confirmed that someone will be in attendance later today. They have given an approximate time of between 5.00pm and 6.00pm. 


Heading: Lift out of order
Date:
18/09/18
Details: The lift engineers, Otis, attended yesterday and have advised that another member of the team needs to have a look at the lift. We have asked that they attend urgently. 


Heading: Lift out of order
Date:
17/09/18
Details: The lift engineers, Otis, have been called to attend asap following reports that the lift is out of order. 


Heading: Cleaning
Date:
17/09/18
Details: We have instructed the cleaning company to attend following a report that bin bags have again been left on the bin store floor. These bins have split open leaving rubbish and food items on the ground. A mattress has also been left this is despite regular reminders to all residents about using the bin store and booking the Council direct for the removal of bulky items such as mattresses. 


Heading: Update on Car Park Gates
Date:
04/09/18
Details: Contractors will be on site today to fit a shoe magnet to the gates. A shoe magnet locks the two gates together when they close and makes it that much harder to force them open. 


Heading: Car Park Gates
Date:
31/08/18
Details: The gates have now been repaired and are fully functional. 


Heading: Cleaning
Date:
31/08/18
Details: We noted that there was a build of rubbish on the floor outside of the paladins. Cleaners were immediately booked out and have confirmed that they have attended to the clean up. 


Heading: Update on Car Park Gates
Date:
20/08/18
Details: We have been on site this morning with the contractors and unfortunately the gates have been vandalised again. The matter will be reported to the police and the insurance company.
There is CCTV footage. One of the new motors has been damaged so an insurance claim is being made. The insurance company are being asked to treat this as a matter of urgency. 


Heading: Car Park Gates
Date:
20/08/18
Details: We received a report yesterday evening that the right hand gate was swinging open. Contractors were booked out to attend. 


Heading: Car Park Gates
Date:
17/08/18
Details: The car park gates are all now fully operational. If you do experience any issues with the gates not working please do not hesitate to contact Jeremy Chick on 07966 252195. Thank you. 


Heading: Car Park Gates
Date:
16/08/18
Details: The contractors have advised that they are experiencing a number of issues with the car park gates. They are on site again today trying to repair the gates. 


Heading: Bin Store / Area – User Guide
Date:
16/08/18
Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –

• Ensure that all general rubbish is in properly sealed bin bags.

• Place all your rubbish in the paladins provided

The bin men will not remove any rubbish that is not in a paladin and will not empty any paladin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area.

• Do not overfill a paladin when there are other paladins with space in them.

• When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin.

• If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice.

Thank you for your co-operation in this matter. 


Heading: Bins
Date:
14/08/18
Details: Unfortunately someone has dumped lots of furniture into the bins which has caused an overflow of rubbish. We have instructed cleaners to attend asap. A reminder that the bin men will not remove any rubbish that is not in a paladin or remove items left on the floor. For any bulky items then residents are responsible for contacting the Council direct to organise and pay for removal. Large items are not to be deposited in the bins. 


Heading: Gates
Date:
06/08/18
Details: We have been advised by the contractors that one of the new motors that have been fitted may be faulty which is causing issues with the gates. They are addressing the matter and we will keep you updated as we hear more. 


Heading: Car Parking Spaces
Date:
31/07/18
Details: A reminder to all to ensure that you park within your designated parking space as per your lease. We have been receiving reports of people parking incorrectly. Whilst we appreciate there have been issues with the gates, for all residents please do ensure that you park within your designated space. If you are aware of residents parking incorrectly, please do report to Compass Block Management – many thanks. 


Heading: Car Park Gates
Date:
31/07/18
Details: As you may be aware, following a vehicle impact and protracted insurance claim, brand new motors were fitted to the car park gates just over a fortnight ago.

However, since then an as yet unidentified intermittent fault has occurred causing a circuit breaker in the electrical supply to the gates to trip. The first occurred two weekends ago, again this past Saturday and for a third time this morning.

This morning the gates were manually released at approximately 07:50.

The gate contractor will again be on site today and we will be seeking assurances that the fault has been identified and fixed. However, we will also be putting in place the ability for residents to manually open the gates in the event of any future fault.

One resident has reported that he believes that an attempt may have been made to force the gates open and although that may have nothing to do with this particular fault we would be grateful that should you see anything suspicious you then report it to us. 


Heading: Bins
Date:
16/07/18
Details: Following removal of the recycling bins by the Council, we have requested another paladin is put in place for general waste by the Council. The Council have confirmed the order has been placed. 


Heading: Gates
Date:
16/07/18
Details: We can confirm that the gates have now been repaired and are fully operational. 


Heading: Gates
Date:
12/07/18
Details: Following authorisation from the insurance company, contractors are on site today to repair the gates. 


Heading: Urgent Update On Bins
Date:
09/07/18
Details: The recycling bins have now been removed from the bin store because they were being contaminated too often with inappropriate waste. Consequently all rubbish is to go into the paladins and can everyone please make sure that everything goes into a paladin and is not left on the floor: the bin men will not take any rubbish that hasn’t been put in a paladin. Thank you. 


Heading: Lift
Date:
07/07/18
Details: Following attendance by the engineer, the lift is in working order. 


Heading: Car Park Gates
Date:
02/07/18
Details: Following extensive damage to the main vehicular gates, the insurers have now authorised for repair works to go ahead. The contractor has been instructed and asked to attend as a matter of urgency. 


Heading: Lift
Date:
28/06/18
Details: We understand that unfortunately a passenger became trapped in the lift yesterday and that the lift emergency line did not work. The Fire Brigade was therefore called out. We have been in touch with Otis to relay the situation that not only was the emergency red care line not working but there were no instructions displayed in the lift providing Otis or emergency instructions. Furthermore, the Fire Brigade have raised some issues which have also been relayed to Otis. Otis have booked out an engineer to attend and marked as priority. 


Heading: Car Park Gates
Date:
28/06/18
Details: We have phoned the insurers again today for an update. We have stressed the urgency of the situation given the lack of security. They have advised that they will be getting a response to us today. 


Heading: Car Park Gates
Date:
28/06/18
Details: We are continually chasing up the insurers for the outcome of the claim following criminal damage to the gates. The insurers have been provided with all the necessary information required. We have asked the insurers to revert as a matter of urgency given the time this is taking for them to come back to us. We will keep you updated. 


Heading: Update On Lift
Date:
21/06/18
Details: The engineer from Otis has attended and the lift is back in full working order. 


Heading: Urgent Update On Lift
Date:
21/06/18
Details: We have chased up Otis for an update and have been advised that they are dealing with a lot of priority issues at the moment and the lift at Point 3 is one of them. Otis have confirmed that an engineer has definitely been assigned and they are coming out this afternoon. 


Heading: Urgent Update On Lift
Date:
20/06/18
Details: Following today’s annual lift inspection, the surveyor has closed down the lift identifying that there is a fault with the inner door. Otis have been contacted immediately to get an engineer on site as priority which they are hoping to do today. 


Heading: Doors to Building
Date:
15/06/18
Details: Contractors have been in attendance checking the locks, they have also supplied and fitted a D handle to the side entrance door so that it can be easily pulled shut. 


Heading: Doors to Building
Date:
11/06/18
Details: Please ensure that all doors are closely firmly behind you when entering and exiting the building thank you. 


Heading: Car Park Lighting
Date:
23/05/18
Details: The faulty outside lights in the car park have been replaced by the contractors. 


Heading: Homeless People – update
Date:
14/05/18
Details: The police have advised to contact 101 if you do experience any issues with homeless people in the development. Thank you. 


Heading: Bins
Date:
11/05/18
Details: The bins have been collected now by the Council. The cleaning company will do a clear up around the bins. 


Heading: Bins
Date:
02/05/18
Details: We are aware that the refuse bins may not have been emptied for some time. We have contacted the Council and asked them to attend immediately. 


Heading: Homeless People – update
Date:
02/05/18
Details: The police have been advised that there a homeless person staying on the third floor on one of the blocks. They have confirmed that they will be attending to escort the homeless person off the premises. Please make sure that doors are closed firmly behind you when entering or leaving the building. Thank you. 


Heading: Homeless People
Date:
01/05/18
Details: Please make sure the main doors are closed behind you when entering or leaving the building. We have received a report that a homeless person is gaining access via the main doors. Thank you. 


Heading: Parking Space Allocations
Date:
20/04/18
Details: For apartments with car parking space allocations, please do refer to the lease for details on which space belongs to your apartment. For occupants with more than one vehicle, please make alternative arrangements for your second vehicle not within the car park – thank you. 


Heading: Disruption to Water Supply on Tuesday 24th April 2018
Date:
05/04/18
Details: Please note that the annual water tank chlorination will be taking place on Tuesday 24th April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 


Heading: Car Park Gates
Date:
27/03/18
Details: We are aware that damage has been caused to the car park gates. Contractors have been in attendance and will be providing a quotation for works. 


Heading: Gritting
Date:
26/02/18
Details: With the chance of frost and snow, the contractor has attended to spread grit and fill up the grit bin. 


Heading: Car Park Spaces
Date:
15/02/18
Details: A reminder to ensure that you only park in your designated space. For leaseholders, full details of your car parking space allocation can be found within your lease. If you are renting out your property please ensure that your tenant and/or letting agent are made fully aware of the car parking. Thank you. 


Heading: Communal Doors
Date:
02/02/18
Details: The communal doors have been repaired with a new part. 


Heading: Periodic Fire Alarm Testing
Date:
13/09/17
Details: The periodic fire alarm testing will be carried out today. There will be minimal disruption to residents.