IMPORTANT DEVELOPMENT ALERTS!

NO CURRENT ALERTS!

SUBSCRIBE HERE FOR DEVELOPMENT ALERTS

Subscribe: Receive important alerts and information about your development.

To cancel: Either click the “opt-out” link on the emails sent or alternatively inform us through our contact page.

Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned twice a week. 
Your Handbook
Click here to download the Point 2 Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement entrance fob or car park remote and then select “other”. Thank you.
The cost of a replacement entrance fob is £30.00 and the car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours.
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once a month. 

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: Fencing
Date: 29/10/19
Details:
We have received reports that one of the wooden fences by the bin store has broken.  This will be attended to.

___________________________________________________________________________________________________________

Heading: Bin Store 
Date: 29/10/19
Details:
A reminder to all residents that no rubbish should be dumped on the bin store floor.  We appreciate that the Council are still experiencing difficulties with bin collections, however, we have had to not only instruct a cleaning contractor to remove the mattress that has been dumped but also to come and clear up around the bin store.

_____________________________________________________________________________________________________________

Heading: Bin Store Area
Date: 29/10/19
Details:
Despite regular reminders and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has dumped a double mattress in the bin store.  As such, we have had to instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact judy@compass-bm.com in confidence thank you.

_____________________________________________________________________________________________________________

Heading: No or limited running water – Update
Date: 31/07/19
Details:
We are pleased to confirm that following attendance by the engineer the system has now been fully restored.

____________________________________________________________________________________________________________

Heading: No or limited running water
Date: 31/07/19
Details:
We have checked and the water boost pump system has tripped and unfortunately will not reset.  The repair engineer has been called out and will be on site this morning to address.

_____________________________________________________________________________________________________________

Heading: Smoke Detectors & Fire Alarms
Date: 03/06/19
Details: Following regular issues identified on the main smoke alarm control panel and further to our previous circulars, there are 3 main issues causing problems on site:-
1. Fire detection devices in many apartments are sited within close proximity of the kitchen and bathroom so that steam or burning of food can cause the system to be falsely activated on a frequent basis.
2. Extractor fans located in both the kitchen and bathrooms are often not being maintained and therefore fumes are not being carried away efficiently which again can cause the system to be falsely activated on a frequent basis. Please ensure that the extractor fans are kept clean and used when cooking and showering.
3. Smoke heads have/are being removed in some of the apartment by the occupants.

In order to help resolve the issue of false activations the engineer has requested that each Leaseholder ensures the following is carried out immediately:-
1. Both the kitchen and bathroom fans are inspected and made fully operational with immediate effect and regularly serviced.
2. Under no circumstances are detector heads to be removed as by doing so this automatically sends a fault message down to the main control panel.
3. Residents ensure that extractor fans are kept clean and used when cooking and showering.

Please note that Leaseholders may be individually billed with a call-out charge and for works carried out if the engineer is called out in the future and finds that it is as a result of a detector head being removed or issues with the fans within an apartment. If you have tenants in situ please ensure all this information is relayed to them. Thank you.
____________________________________________________________________________________________________________

Heading: Car Parking
Date: 13/05/19
Details:
We would remind all owners and residents that all car parking spaces in the car park are allocated.

You must not park, or give permission for anyone else to park, anywhere other than in the space allocated to you.  

Should we become aware of anyone incorrectly parking then breach of lease charges of £60.00 will be incurred by the office or owner (and £60.00 for each occasion we have to make contact thereafter).

If you do find that someone is parking incorrectly in your space, please do not hesitate to let Compass Block Management know which apartment is causing the issue.  A windscreen notice is also available for you to download via our website at www.compass-bm.com (within the development name) as required.

For owners with tenants in situ, please ensure that your tenants park only in the allocated space for your apartment.

Thanking you for your co-operation.

____________________________________________________________________________________________________________

Heading: Smoking & Cigarette Butts
Date: 29/04/19
Details: 
Smoking within the internal communal areas of Point 2 is against the law and consequently not allowed.  If you choose to smoke outside, please do so well away from the building so that your cigarette smoke does not enter the internal communal areas or other apartments through open windows and cause a nuisance.  Also, when you have finished smoking, please dispose of your cigarette butts in an appropriate fashion and do not leave them ground out on the grass or pavements where they are an eyesore that then has to be removed.  Under no circumstances should you throw cigarette butts out of your apartment windows. This is a disgusting and potentially dangerous habit and causes nuisance to other residents.  If you smoke, please smoke responsibly and with respect to your neighbours and please be aware that if you create a nuisance we will take action against you. Thank you for your co-operation in this matter.

_____________________________________________________________________________________________________________

Heading: External Redecoration Works
Date: 16/04/19
Details: Subject to the scaffold permit going through successfully, the contractor has advised that they will look to erect the scaffold on Graham Street on Sunday 28th April 2019.  They will look to start the painting works during week commencing Monday 29th April 2019 to the rear elevation.

_____________________________________________________________________________________________________________

Heading: Bins
Date: 08/04/19
Details: Whilst we have been chasing up the Council to ensure that regular bin collections are made, we do note that some residents (and this is despite sending out regular reminders about the bin store) are ignoring notices and still just dumping their rubbish outside of the bins even when there is room in the bins.  We have instructed a separate cleaning company to attend to clear up around the bin store.  They will also report to Compass Block Management if they are able to identify from the rubbish whose rubbish this relates to.  Offenders will be charged breach of lease charges of £60.00.

_____________________________________________________________________________________________________________

Heading: URGENT REMINDER TO RESIDENTS REGARDING BINS
Date: 05/04/19
Details: A reminder to all residents – please do not dump rubbish outside of the bins.  We appreciate that there have been issues with the bin collections but the bin men WILL NOT COLLECT RUBBISH outside of the bins.  We have also received reports that some residents are just dumping rubbish outside the bins even when the bins are not full.  Thanking you for your co-operation.

_____________________________________________________________________________________________________________

Heading: Bins
Date: 25/03/19
Details: We have sent an urgent request that the Council attend to the bins which are overflowing.

_____________________________________________________________________________________________________________

Heading: Fire Alarm System
Date: 25/03/19
Details: Following a report of an issue with the fire alarm system, we have been on site and reset the panel.  We have noted that the fire alarm panel is displaying faults and as such the contractor has been booked out to attend.

_____________________________________________________________________________________________________________

Heading: Water Pump Cleaning
Date: 13/03/19
Details: 
The water tank will be cleaned and the chlorination checked on Tuesday 18th June 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

_____________________________________________________________________________________________________________

Heading: Bins
Date:
06/02/19
Details: The new replacement bin will be provided this coming Friday. We are advised that the bin crew will empty the old bin and leave it outside the gates and on the same day another team will come and exchange it with a new one. Please do not therefore put rubbish in the faulty bin on Friday thank you. 


Heading: Communal Front Door
Date:
04/02/19
Details: Following lock repairs to the front door, contractors have been made aware that there is another issue and have been contacted immediately to attend as a matter of urgency. 


Heading: Communal Front Door
Date:
30/01/19
Details: We have been on site following a report that there is an issue with the communal front door. We have instructed contractors to attend to repair immediately. 


Heading: Bins
Date:
29/01/19
Details: A new bin has been ordered through Birmingham City Council due to the fact that the one bin has a large hole in the bottom. 


Heading: External Redecoration Works
Date:
20/11/18
Details: Letters are being sent out to leaseholders to confirm that delays have been experienced with the local authority in providing the necessary scaffolding / works permits to the contractor. The permits have now been provided and we anticipate that works will therefore commence Spring 2019 to allow for windows and doors to be kept open while whilst works are carried out.

We also note that additional window repairs may be required to some apartments at the same time as the external redecoration works are undertaken. Owners of the apartments are to confirm to us by email (judy@compass-bm.com) by 20th December 2018 any repair issues required to your window frames. For tenants in situ please ensure that you report any issues with the window frames to your landlord in order that they may respond to us by 20th December 2018. Thanking you for your co-operation. 


Heading: External Redecoration Works
Date:
18/10/18
Details: Letters have been sent out to confirm that following the Section 20 Notice process, the management company have instructed contractors to attend to the external redecoration works. We await confirmation on their start in order that we may update residents for information and access. 


Heading: Car Park Gates
Date:
08/10/18
Details: Contractors have been in attendance. The gates are working now but there is an intermittent issue with the mag lock. The contractors have ordered the replacement and are looking to fit tomorrow. 


Heading: Car Park Gates
Date:
08/10/18
Details: We note that the there was an issue with the gates not opening properly over the weekend. Contractors were able to talk through with one of the residents to get open pending repairs. Contractors are booked out to attend to the full repairs. 


Heading: Gate setting / car park remotes
Date:
02/10/18
Details: Further to our notification about the code changes for the car remotes, the contractors are on site now undertaking the change. 


Heading: Car Park Gates
Date:
27/09/18
Details: Contractors were on site yesterday as although the gates were working, the latch was not working correctly. The repair work has been undertaken. 


Heading: Gate setting / car park remotes
Date:
21/09/18
Details: Please note that on Tuesday 2nd October 2018, the car park gate will be recoded. You will need to ensure that you open up the car park remote and ensure that the small silver “teeth” for numbers 1, 2, 3 and 10 are set to the upward position. All the other teeth please make sure they are set to the downwards position. Circulars are being sent out however we will be looking to phase out paper reminders with alerts and notifications in respect of the development asking leaseholders and tenants to ensure that they subscribe to the website to receive updates. 


Heading: Cleaning
Date:
17/09/18
Details: We have instructed the cleaning company to attend following a report that bin bags have again been left on the bin store floor. These bins have split open leaving rubbish and food items on the ground. A mattress has also been left this is despite regular reminders to all residents about using the bin store and booking the Council direct for the removal of bulky items such as mattresses. 


Heading: Update on Car Park Gates
Date:
04/09/18
Details: Contractors will be on site today to fit a shoe magnet to the gates. A shoe magnet locks the two gates together when they close and makes it that much harder to force them open. 


Heading: Car Park Gates
Date:
31/08/18
Details: The gates have now been repaired and are fully functional. 


Heading: Cleaning
Date:
31/08/18
Details: We noted that there was a build of rubbish on the floor outside of the paladins. Cleaners were immediately booked out and have confirmed that they have attended to the clean up. 


Heading: Update on Car Park Gates
Date:
20/08/18
Details: We have been on site this morning with the contractors and unfortunately the gates have been vandalised again. The matter will be reported to the police and the insurance company.
There is CCTV footage. One of the new motors has been damaged so an insurance claim is being made. The insurance company are being asked to treat this as a matter of urgency. 


Heading: Car Park Gates
Date:
17/08/18
Details: We received a report yesterday evening that the right hand gate was swinging open. Contractors were booked out to attend. 


Heading: Car Park Gates
Date:
17/08/18
Details: The car park gates are all now fully operational. If you do experience any issues with the gates not working please do not hesitate to contact Jeremy Chick on 07966 252195. Thank you. 


Heading: Bin Store / Area – User Guide
Date:
16/08/18
Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –

• Ensure that all general rubbish is in properly sealed bin bags.

• Place all your rubbish in the paladins provided

The bin men will not remove any rubbish that is not in a paladin and will not empty any paladin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area.

• Do not overfill a paladin when there are other paladins with space in them.

• When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin.

• If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice.

Thank you for your co-operation in this matter. 


Heading: Car Park Gates
Date:
16/08/18
Details: The contractors have advised that they are experiencing a number of issues with the car park gates. They are on site again today trying to repair the gates. 


Heading: Bins
Date:
14/08/18
Details: Unfortunately someone has dumped lots of furniture into the bins which has caused an overflow of rubbish. We have instructed cleaners to attend asap. A reminder that the bin men will not remove any rubbish that is not in a paladin or remove items left on the floor. For any bulky items then residents are responsible for contacting the Council direct to organise and pay for removal. Large items are not to be deposited in the bins. 


Heading: Gates
Date:
06/08/18
Details: We have been advised by the contractors that one of the new motors that have been fitted may be faulty which is causing issues with the gates. They are addressing the matter and we will keep you updated as we hear more. 


Heading: Car Park Gates
Date:
31/07/18
Details: As you may be aware, following a vehicle impact and protracted insurance claim, brand new motors were fitted to the car park gates just over a fortnight ago.

However, since then an as yet unidentified intermittent fault has occurred causing a circuit breaker in the electrical supply to the gates to trip. The first occurred two weekends ago, again this past Saturday and for a third time this morning.

This morning the gates were manually released at approximately 07:50.

The gate contractor will again be on site today and we will be seeking assurances that the fault has been identified and fixed. However, we will also be putting in place the ability for residents to manually open the gates in the event of any future fault.

One resident has reported that he believes that an attempt may have been made to force the gates open and although that may have nothing to do with this particular fault we would be grateful that should you see anything suspicious you then report it to us. 


Heading: Gates
Date:
16/07/18
Details: We can confirm that the gates have now been repaired and are fully operational. 


Heading: Gates
Date:
12/07/18
Details: Following authorisation from the insurance company, contractors are on site today to repair the gates. 


Heading: Urgent Update On Bins
Date:
09/07/18
Details: The recycling bins have now been removed from the bin store because they were being contaminated too often with inappropriate waste. Consequently all rubbish is to go into the paladins and can everyone please make sure that everything goes into a paladin and is not left on the floor: the bin men will not take any rubbish that hasn’t been put in a paladin. Thank you. 


Heading: Car Park Gates
Date:
02/07/18
Details: Following extensive damage to the main vehicular gates, the insurers have now authorised for repair works to go ahead. The contractor has been instructed and asked to attend as a matter of urgency. 


Heading: Car Park Gates
Date:
28/06/18
Details: We are continually chasing up the insurers for the outcome of the claim following criminal damage to the gates. The insurers have been provided with all the necessary information required. We have asked the insurers to revert as a matter of urgency given the time this is taking for them to come back to us. We will keep you updated. 


Heading: Smoke Detectors / Fire Alarm
Date:
18/06/18
Details: Following issues identified on the main smoke alarm control panel, the engineer attended on Thursday 17th May 2018.
The engineer has advised that there are 3 main issues causing problems on site:-
1. Fire detection devices in many apartments are sited within close proximity of the kitchen and bathroom so that steam or burning of food can cause the system to be falsely activated on a frequent basis.
2. Extractor fans located in both the kitchen and bathrooms are often not being maintained and therefore fumes are not being carried away efficiently which again can cause the system to be falsely activated on a frequent basis.
3. Smoke heads have/are being removed in some of the apartment by the occupants.
In order to help resolve the issue of false activations the engineer has requested that each Leaseholder ensures the following is carried out immediately:-
1. Both the kitchen and bathroom fans are inspected and made fully operational with immediate effect and regularly serviced.
2. Under no circumstances are detector heads to be removed as by doing so this automatically sends a fault message down to the main control panel.

Please note that Leaseholders may be individually billed with a call-out charge and for works carried out if the engineer is called out in the future and finds that it is as a result of a detector head being removed or issues with the fans within a apartment. Thanking you for your immediate co-operation. 


Heading: Car Park Gates
Date:
12/06/18
Details: We have been advised that the situation with the gates is with the case handler at the insurance company. They will confirm back to us about repair works once they have assessed the claim and the incident has been logged with the police. 


Heading: Intercom system
Date:
12/06/18
Details: We are awaiting further information, costings and recommendations regarding the intercom system given that the replacement parts for the current intercom system are now obsolete. We will keep you updated as we hear further. 


Heading: Guttering and drainpipes
Date:
23/05/18
Details: The gutterings have been cleared and the connections of the drainpipes checked over following concerns about water leaking. 


Heading: Intercom
Date:
24/04/18
Details: There is an issue with the main intercom system for the one block. Unfortunately, due to the age of the system, we have been advised by contractors that sourcing parts to carry out a repair is very difficult with some parts now being obsolete. A full report on recommendations and costs is awaited by the Management Company from the contractors. 


Heading: Car Park Gates
Date:
11/04/18
Details: We are aware that damage has been caused to the car park gates. Contractors have been in attendance and are providing a full repair and cost to repair. Due to the extent of damage caused, insurers have been made aware to process a claim for the cost. 


Heading: Disruption to Water Supply on Monday 23rd April 2018
Date:
05/04/18
Details: Please note that the annual water tank chlorination will be taking place on Monday 23rd April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 


Heading: Car Park Gates
Date:
03/04/18
Details: We are aware that there is an issue with the car park gates. We have instructed a contractor to attend.


Heading: Gritting
Date:
26/02/18
Details: With the chance of frost and snow, the contractor has attended to spread grit and fill up the grit bin. 


Heading: Point 2
Date:
13/09/17
Details: The periodic fire alarm testing will be carried out today. There will be minimal disruption to residents.