NOTICE BOARD

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Heading: Fire Alarm
Date: 21/10/2022
Details: The contractors, FCS, have been instructed as the fire alarm is going off – 66 Graham Street.  In case of need, the details for FCS can be found on the fire panel in the communal area.

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Heading: Illegal Parking
Date: 03/10/2022
Details: A reminder to all residents that you are only authorised to park your vehicles in the allocated parking space for the apartment.  It is a breach of lease to park up in another apartment’s allocated parking space.  Breach of lease charges will be incurred by those who park up incorrectly.  For residents with visitors, if your space is unavailable at the time of their visit you must ensure that your visitors park off site and do not park up in another resident’s space.

Please be advised that the car park spaces are not the same number as your apartment number.  For leaseholders with tenants in situ, please ensure that you relay to your tenants and / or letting agents the correct car park space number to avoid charges being incurred thank you.

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Heading: Disposal of Rubbish
Date: 15/09/2022
Details: It has been brought to our attention that residents of an apartment in Point 3 have dumped plasterboard in the bin store.  The bin men WILL NOT take this away.  There is a notice on the gates to the bin store which also advises about the proper use of the bins.  If anyone has any further information about the apartment number concerned, please contact [email protected] in confidence.  As the bin men will not take away this plasterboard, private contractors have had to be instructed again to clean up – the continued use of private contractors will have a significant impact on budgets and service charge payments on top of your Council Tax bills (which includes the services of the bin men).

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Heading: Damage to Front Door and Post Boxes – 66 Graham Street
Date: 15/09/2022
Details: We can confirm that contractors have been instructed to repair the door at 66 Graham Street following an incident last night.  A reminder to all residents to also ensure that the door is closed firmly behind you when entering and exiting the building.  Do not leave the door on the latch.  The contractors have also been instructed to repair the post boxes which have been damaged.  

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Heading: Scaffolding in Place – Update
Date: 12/09/2022
Details: Having chased the contractors, they have advised that materials are on a 8 – 10 week lead time from the time of the order.  They have advised that, as such, the scaffolding will be up for around another 4 – 6 weeks.  We will keep you updated as we hear further.

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Heading: Scaffolding in Place
Date: 12/09/2022
Details: The contractors are attending to essential repair works, however, have advised that they are experiencing difficulties with the supply of materials.  We have chased the contractors for an update and will relay their feedback once we hear further.

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Heading: Disposal of Rubbish
Date: 26/08/2022
Details: All rubbish should be disposed of correctly within the paladins provided in the bin store (located by the car park entrance gates).  We have had to book out contractors yet again to clean up the mess that has been left scattered all around the Point 2 car park.

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Heading: Scaffolding in Place
Date: 18/08/2022
Details: You will have noted scaffolding has been erected to attend to emergency works to one of the apartments.  Unfortunately, this has meant that one of the car park spaces has had to be utilised.  We are advised that unfortunately the scaffolding will be in place for a few weeks.  Whilst under the terms of the lease, the subletting of car park spaces is not permitted and we would not become involved with any of this, if anyone does have a space available which may be used by the owners of the car parking space in question (as an emergency and temporary measure only whilst works are carried out), please contact [email protected] – thank you.

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Heading: Illegal Parking
Date: 08/08/2022
Details: A reminder to all residents that you are only authorised to park your vehicles in the allocated parking space for the apartment.  It is a breach of lease to park up in another apartment’s allocated parking space.  Breach of lease charges will be incurred by those who park up incorrectly.  For residents with visitors, if your space is unavailable at the time of their visit you must ensure that your visitors park off site and do not park up in another resident’s space.

Would the apartment responsible for the BLACK VOLVO REGISTRATION NUMBER: PF14 HDA please remove the vehicle immediately from the parking space they are parked up in – we have noted from an inspection that you ARE NOT permitted to park there.

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Heading: Water Tank Clean & Chlorination
Date: 15/07/2022
Details: The water tank clean and chlorination was undertaken yesterday.  The contractor has advised that Point 2 took all day.  The contractor had to drain 3 times as a lot of rubbish was in the tank – they have advised though that all is perfectly safe and will settle.

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Heading: Water Tank Clean & Chlorination
Date: 06/07/2022
Details: The water tank will be cleaned and the chlorination checked on Thursday 14th July 2022

This will cause a disruption to the water supply between 10am-3pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Fire Alarm
Date: 13/05/2022
Details: The contractors, FCS, have been instructed as the fire alarm is going off.  In case of need, the details for FCS can be found on the fire panel in the communal area.

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Heading: Illegal Parking
Date: 06/05/2022
Details: A reminder to all residents that you are only authorised to park your vehicles in the allocated parking space for the apartment.  It is a breach of lease to park up in another apartment’s allocated parking space.  Breach of lease charges will be incurred by those who park up incorrectly.

Would the apartment responsible for the GREY AUDI REGISTRATION NUMBER BL71 XTA please remove the vehicle immediately from the parking space they are parked up in – we have noted from an inspection that you ARE NOT permitted to park there.

For leaseholders with tenants in situ – please ensure that your letting agents and / or tenants are made fully aware of the correct allocated parking space. 

For visitors – residents must ask visitors to park within their allocated parking space if available or park off site.  Under no circumstances should another resident’s space be used.

Thank you for your urgent co-operation.

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Heading: Disposal of Rubbish
Date: 05/05/2022
Details: A reminder that the small fenced area to the rear of Point 2 is NOT A DUMPING GROUND FOR RUBBISH.  All rubbish should be disposed of correctly within the paladins provided in the bin store.  We have had to book out contractors to clean up the mess that has been left.

For landlords with tenants in situ, please ensure that your tenants and / or letting agents are made fully aware about the process of disposing their rubbish.  Any large items should be disposed of by going to the local tip or organising a “bulky item” collection direct with the Council with collection from the apartment.

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Heading: Water
Date: 27/04/2022
Details: We understand that there has been an issue with the electrics at the development. The electrical contractor is attending to this and will reset the water pumps.

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Heading: Disposal of Rubbish
Date: 06/04/2022
Details: Despite repeated reminders, some residents are using the bin store as a dumping ground.  The bin men WILL NOT take rubbish that has not been disposed of correctly in the bins provided.  The Council have already taken away the recycling facility due to residents not placing the correct items in the recycling bins!  For landlords with tenants in situ, please ensure that your tenants and / or letting agents are made fully aware about the process of disposing their rubbish.  Any large items should be disposed of by going to the local tip or organising a “bulky item” collection direct with the Council with collection from the apartment.

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Heading: Vehicular Gates
Date: 04/03/2022
Details: The gates have been left open deliberately for the moment.  The contractors have been in attendance to apply materials to hopefully make the gates quieter when opening and closing.  The contractors are just allowing the materials to set.  They will be back later to close the gates and make sure the repairs have been successful.

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Heading: Fire Alarm Inspection
Date: 03/02/2022
Details: Please be advised that Fire Compliance Services Ltd (FCS) will be conducting an essential Fire Alarm Inspection on Thursday 10^th February 2022.

FCS will require access to all apartments, including yours, to inspect the detector/sounder in each apartment which are all  part of the fire alarm system. They will be on site between the hours of 7.00am and 3.00pm.

If there is a particular time you wish for FCS to attend during the day, please contact us immediately via [email protected] providing your apartment number and preferred inspection time.

Failure to provide access on the day may result in charges being incurred by you as a further inspection at a later date will have to be arranged as all detector/sounder’s must be inspected.

Thank you for your urgent co-operation.

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Heading: Parcel from Amazon
Date: 23/12/2021
Details: If anyone has taken a parcel in for Apartment 4 Point 2 from Amazon, can you please email Judy at Compass via [email protected] – many thanks.

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Heading: Front Door – 66 Graham Street
Date: 10/11/2021
Details: Contractors have been in attendance following reports of issues with the front door at 66 Graham Street.  The contractors have carried out necessary repairs.  Please also note that the front door is set up as follows for trades entrance:-

Monday to Friday – 9.00am to 2.00pm – open

Saturday 9.00am – 1.00pm – open

Sunday – locked

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Heading: AM Power – Supplier At Risk
Date: 19/10/2021
Details: In light of recent news about energy providers, please find an announcement received from Ginger Energy in relation to AM Power – AM Power – Supplier At Risk

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Heading: Grounds Maintenance
Date: 30/09/2021
Details: Please be advised that contractors, Collins Co, will be on site on 1st October 2021 to carry out grounds maintenance work which will include jetwashing the car park area.  If you could look to move vehicles or be available to move vehicles on the day this would be much appreciated so that the contractors may complete the work.  If you do incur any off road parking costs during this process, please email [email protected] with your details and copy receipt for reimbursement.  Thank you.

Please note that the Management Company, Compass Block Management and Collins Co will not accept any responsibility or liability for any accidents, damage or loss incurred to any vehicles that have not been moved (or arrangements made to move on the day) from the car park as this is prior notice.

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Heading: Fire Alarm System – Urgent Update
Date: 20/09/2021
Details: The contractors, FCS, will be in attendance tomorrow Tuesday 21st September 2021 to carry out essential works to the fire system having liaised with West Midlands Fire Service.  Upon instruction by both FCS and West Midlands Fire Service access will be required to the apartments.  This is as as a result of smoke alarms being disabled by residents within the apartments and faults within the system.  For landlords with tenants in situ, please ensure your tenants provide the relevant access as this is an urgent matter thank you.

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Heading: Fire Alarm System
Date: 20/09/2021
Details: We are aware that the fire alarm system has been beeping continually over the weekend.  The Fire Services have been out and checked that there is no fire and no risk to residents.  The fire contractors have also been in attendance.  We are advised by the fire contractors – FCS – that unfortunately there are numerous faults with the control panel.  They advise they are looking to address as quickly as possible.

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Heading: Car Park Gates
Date: 09/06/2021
Details: The contractors advise that unfortunately they have identified many problems with the gates at the moment.  They are doing their utmost to resolve. They advise that contractors will be back on site again on Tuesday. 

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Heading: Car Park
Date: 19/05/2021
Details: Whilst we appreciate the gates are not working at the moment and the contractors will look to repair as quickly as possible once the parts come in, we must remind residents to only park within their designated parking space for the apartment.  Vehicles are currently blocking in spaces and obstructing access for residents.  This is causing serious issue for residents who utilise their spaces correctly to get in and out of the car park. In particular, we have noted the following vehicles have been parked up incorrectly:-

Black Audi – Reg: SR62 HHF

Red Celica – Reg: GP53 ANF

White Golf – Reg: YF68 DZY

Should we become aware of the apartments to which these vehicles belong to then breach of lease charges will be incurred.

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Heading: Car Park Gates – update
Date: 11/05/2021
Details: Contractors advise the new motor and foundation box are on order.  The motor mounting bolt has snapped causing the motor to twist and break the cable connected to the motor.  We will keep you updated as we hear further.

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Heading: Bin Store Mess Again
Date: 05/05/2021
Details: Despite further reminders about the disposal of bulky items, it would appear that someone has completely ignored again and dumped mattresses and cardboard in the bin store area!  As the bin men will not take, this will incur yet another charge for the cleaning contractors to attend.  With these regular additional call out charges for cleaners, this will impact on budgets and service charges. If anyone knows from which apartment these items have come from, please report in confidence to [email protected].  Thank you.

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Heading: Car Park Gates
Date: 28/04/2021
Details: Contractors were called out of hours over the weekend due to the gates not opening.  The contractors advise that they found an issue with the left hand motor – one of the fixings had broken causing the motor to move when opening/closing.  This in time has caused the cable to wear away and short out on the side of the mounting box causing the fuse to blow in the control panel.  The contractors advise the gate leaf will need to be removed and possibly a new motor ordered.  We await further information to relay to you.

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Heading: Issues with Front Door – 66 Graham Street
Date: 13/04/2021
Details: The necessary parts are on order for the new intercom system.  We are advised that these are required to work in conjunction with the reader system to make the fobs work.  We will keep you updated.

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Heading: Issues with Front Door – 66 Graham Street
Date: 01/04/2021
Details: The contractors advise that unfortunately, despite attendance today with the installation of new panel readers, the door system is still not working properly.  We will keep you updated.

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Heading: Urgent – New Entrance Fobs – Apartments 13 – 24
Date: 01/04/2021
Details: We are advised that new entrance fobs are needed for Apartments 13 – 24 and not 1 – 12 as originally advised by the contractors.  Dave from CS Electrical Plumbing & Building Services Ltd is on site now.  He is installing new panel readers for the front and rear doors at Point 2 for Apartments 13 – 24.  Please go to Dave to receive your new replacement fobs (unless you have advised otherwise).  Thank you.  Apologies for the short notice but with the old system now obsolete the contractors have had limited options with regards to the repairs but are doing what they can and treating as a priority job.

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Heading: Urgent – New Entrance Fobs – Apartments 1 – 12
Date: 31/03/2021
Details: Dave from CS Electrical Plumbing & Building Services Ltd will be onsite at Point 2 tomorrow during the day.  He will be installing new panel readers for the front and rear doors at Point 2 for Apartments 1- 12.  Please go to Dave to receive your new replacement fobs.  The contractors will be back at a later date to address the intercom system.  We will keep you updated about the intercom as we hear further.

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Heading: Bin Store Mess
Date: 24/03/2021
Details: Despite repeated reminders about the disposal of bulky items, it would appear that s- 12omeone has completely ignored and dumped a mattress, cardboard and an oven in the bin store area!  As the bin men will not take, this will incur yet another charge for the cleaning contractors to attend.  If anyone knows from which apartment these items have come from, please report in confidence to [email protected].  Thank you.

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Heading: Issues with Front Door – 66 Graham Street
Date: 24/03/2021
Details: The contractors are working as quickly as possible to source quotes and information to repair the front door reader.  We will update you as we hear further.

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Heading: Bin Collection
Date: 23/03/2021
Details: The Council have been in touch to advise that the bins will be collected at the end of the week.  They apologise for the delayed collection this week.  Please ensure that all the bins are used and rubbish is collapsed down as much as possible to make room for others to dispose of their rubbish.  Do not dump rubbish on the bin store floor or on top of the bins as the bin men will not collect – thank you.

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Heading: Bin Store Mess
Date: 16/03/2021
Details: The contractors have been chased up to attend and clean up the mess that has been left by some residents.  It is the responsibility of residents to organise for large bulky items to be taken to the local tip or collected by the Council – not just dumped in the bin store eg. mattresses, sofas and ovens – the bin men will not take!  We are also looking at ways to box in the bins thereby leaving no space or options for large items in particular to be left.

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Heading: Issues with Front Door – 66 Graham Street
Date: 09/03/2021
Details: Following attendance by the contractors, we have been advised that the fob reader on the front door is broken and will have to be replaced.  Unfortunately, because this is now an out of date system, sourcing replacement parts is proving very difficult.  Consequently, we have decided to leave the front door open.  Whilst this is not ideal for security, we feel that it is more important that residents have clear access to their apartments.  Obviously, the contractors are working as quickly as possible to sort out the issue.

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Heading: Fire System Box (by back door)
Date: 04/03/2021
Details: We have instructed a contractor to attend to the Fire System Box by the back door which is beeping.

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Heading: Issues with Front Door
Date: 04/03/2021
Details: We understand that issues have been experienced with the front door not working correctly when using fobs.  We have instructed contractors to attend.

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Heading: Bin Store Mess
Date: 04/03/2021
Details: We have sent a chaser to the cleaning company about the clean up of the bin store area due to the mess that has been left by some residents.

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Heading: Bin Store Mess
Date: 19/02/2021
Details: Due to the mess that has been left in the bin store with some residents just dumping items in there in the hope the bin men will take away (which they will not), we have had to instruct cleaning contractors to attend.  Please note that breach of lease charges and clean up charges will be incurred by those that ignore the simple waste disposal instructions in place.

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Heading: Rubbish Disposal
Date: 10/02/2021
Details: Despite repeated reminders about disposing of rubbish correctly, it seems that some residents continue to ignore instructions about this.  As such, we have had to instruct the cleaning contractors yet again (more cost to the leaseholders), to remove the rubbish that has been dumped in the bin store.  This includes a large amount of cardboard, sofa, stool, old furniture and radiator to name but a few items.  The bin store is not a dumping ground for apartment clear outs.  If anyone does become aware of who is doing this, please contact us immediately (please be assured your details will not be divulged).  Thank you.

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Heading: Hyperoptic
Date: 01/02/2021
Details: Following requests from residents to assist with them pushing for fibre connections, we have been chasing up Hyperoptic.  Further to our chasing,we have received the following from them:- 

“Unfortunately due to its size (less than 30 apartments) we will have to wait a little longer before this building will be viable for an installation. This is due to the costs which we have to pay to E&M (Estates & Management) before we can factor in any installation costs itself, so Point 2 is not currently commercially viable for us as the budget is just too high against our business model.

I am hoping though over the next year or so, we will be building a new infrastructure framework in the centre of Birmingham which will allow us to decrease our current installation costs and include smaller buildings in our growing network.”

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Heading: Waste Disposal
Date: 22/01/2021
Details: We understand that a large amount of rubbish has been dumped in the bin store which includes furniture, a radiator and a lot of rubbish bags.  All rubbish should be disposed of correctly and not just dumped on the bin store floor.  We are addressing the situation and charges will be incurred by those that have just dumped their rubbish.  

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Heading: Water Pump Cleaning – Water Supply Disruption
Date: 05/11/2020
Details: The water tank will be cleaned and the chlorination checked on Monday 9th November 2020.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Rubbish Disposal
Date: 28/10/2020
Details: Despite repeated reminders about disposing of rubbish correctly, it seems that some residents continue to ignore instructions about this.  As such, we have had to instruct the cleaning contractors yet again (more cost to the leaseholders), to remove the rubbish that has been dumped in the bin store.  This includes a mattress, TV speakers, washing machine and lots of cardboard amongst other items.  

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Heading: Fire Safety for the Home
Date: 14/10/2020
Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

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Heading: Rubbish Disposal
Date: 01/10/2020
Details: Another reminder that large items that require disposal should not be dumped in the bin store.  We note that someone has disposed of a bed, a mattress and pieces of wood.  Residents are responsible for organising for large items to be taken to the local tip for disposal or arranging with the Council for the Council to collect.  The bin men WILL NOT take items dumped outside of the bins.  We have had to instruct cleaning contractors to attend which has incurred a further cost to the leaseholders.

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Heading: Loud Music, Noise, Disturbance and Drug Use
Date: 30/07/2020
Details: It has been brought to our attention that one apartment in particular has been causing issues with loud music playing, noise generally and use of drugs.  If residents do experience problems along these lines again, please report immediately to the police.  The police have more power to take legal action against the occupants and charge fines.  Compass Block Management on behalf of the Management Company will also be contacting the owner.  The owner will be charged breach of lease charges and also the clean up costs of the canisters thrown into the car park area.  This type of behaviour is totally unacceptable and property owners will incur further charges and have legal action taken against them by the Management Company if problems persist.

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Heading: Bin Store
Date: 30/07/2020
Details: A reminder to all residents that waste is to be disposed of correctly in the paladins provided.  The red Biffa bins are for commercial use only and not to be used by residents.  If you do experience any issues with your bin collections, please do contact Birmingham City Council as bin collections form part of your Council Tax payment for the service.  Thank you.

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Heading: Bin Store
Date: 21/07/2020
Details: Despite asking residents to ensure that they dispose of their rubbish correctly, some residents still continue to dump their rubbish outside of the bins or on the bin store floor.  The bin men WILL NOT take rubbish that is not in the bins provided.  Charges will be incurred by those noted as not using the bin store correctly.  There is no recycling facility at Point 2 (Birmingham City Council took away the facility as it was not being used properly by residents) so all waste needs disposing of correctly in the paladins provided.

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Heading: Loud Music, Noise and Disturbance 
Date: 17/07/2020
Details: A reminder to residents to have consideration for neighbours with regards to noise.  We have received further reports about noise coming from one of the apartments with loud music playing into the early hours of the morning.  Breach of lease charges will be incurred for noise and disturbance.  If anyone experiences any problems with noise, they should also report to the local Environmental Dept who deal with noise issues.

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Heading: West Midlands COVID-19 Update
Date: 03/07/2020
Details: Please see West Midlands update we have received Covid 19 – update 03.07.2020

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Heading: West Midlands COVID-19 Update
Date: 19/06/2020
Details: Please see West Midlands update we have received Covid 19 – update 19.06.2020

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Heading: West Midlands COVID-19 Update
Date: 15/06/2020
Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020

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Heading: Car Park Gates
Date: 11/06/2020
Details: Following further investigation and review of the CCTV cameras, it would seem that unfortunately a vehicle has reversed into the gates.  A new replacement motor is required.  The part is on order and will be fitted as soon as received from suppliers.  

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Heading: West Midlands COVID-19 Update
Date: 05/06/2020
Details: Please see West Midlands update we have received Covid 19 – update 05.06.2020

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Heading: Car Park Gates
Date: 05/06/2020
Details: Contractors advise that the one leaf is broken and, as such, has been left open (one nearest the bins).  The other leaf is still working as it should.  If the leaf does blow shut then this can be pushed back.  This is just a temporary solution until the broken leaf can be repaired.

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Heading: Car Park Gates
Date: 05/06/2020
Details: Contractors are aware that there are unfortunately still issues with the gates and will be doing their best to resolve.  They believe the gates have been damaged by someone and are also viewing the CCTV.

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Heading: Bin Store
Date: 05/06/2020
Details: Despite asking residents to ensure that they dispose of their rubbish correctly, some residents still continue to dump their rubbish outside of the bins or on the bin store floor.  The bin men WILL NOT take rubbish that is not in the bins provided.  Charges will be incurred by those noted as not using the bin store correctly.

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Heading: Car Park Gates
Date: 05/06/2020
Details: Contractors are attending to the car park gates following reports that the one side of the gate would not open this morning.  

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Heading: Loud Music, Noise and Disturbance 
Date: 03/06/2020
Details: We have received a number of complaints about the noise and loud music coming from one of the apartments on the ground floor.  Please have consideration for your neighbours especially at this very difficult time, with many people having to work from home or stay at home.  A reminder that it is also a breach of lease to cause nuisance or disturbance.  Charges will be incurred by those that fail to adhere to this.  Residents should also report to the local Environmental Dept who deal with noise issues.

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Heading: Beeping Fire Alarm
Date: 03/06/2020
Details: The contractor, Arron of Netelect, has been instructed regarding the fire alarm that is beeping on the ground floor of 65 Graham Street.

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Heading: West Midlands COVID-19 Update
Date: 29/05/2020
Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020

Heading: West Midlands COVID-19 Police Update
Date: 28/05/2020
Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020

Heading: West Midlands COVID-19 Update
Date: 15/05/2020
Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

Heading: West Midlands COVID-19 Police Update
Date: 15/05/2020
Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

Heading: West Midlands COVID-19 Update
Date: 07/05/2020
Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

Heading: West Midlands COVID-19 Update
Date: 05/05/2020
Details: Please see West Midlands update we have received Covid update – 01.05.2020

Heading: Fire Alarm Panel Beeping – 65 Graham Street
Date: 01/05/2020
Details: The contractor has been instructed following reports that the fire alarm panel is beeping and flashing.

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Heading: West Midlands COVID-19 Update
Date: 27/04/2020
Details: Please see West Midlands update we have received Covid update – 24.04.2020

Heading: West Midlands COVID-19 Update
Date: 20/04/2020
Details: Please see West Midlands update we have received Covid update

Heading: West Midlands COVID-19 Update
Date: 01/04/2020
Details: Please see West Midlands update we have received:-

Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020
Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

• rubbish should only be placed outside of your apartment door at a specific time for collection.
• that whoever is picking up the rubbish should be properly protected.
• that all rubbish must be double bagged.
• rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Car Park Gates
Date: 30/03/2020
Details: Following a report that the gates have stopped working, we have booked out contractors to attend.  

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Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected]. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (CORVID19)
Date: 18/03/2020
Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Car Park Gates
Date: 20/02/2020
Details: Contractors have been in attendance today to fit the new motor.  We have received confirmation that the gates are now fully operational.

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Heading: Scaffolding
Date: 19/02/2020
Details: Scaffolding will be put in place on Monday 24th February 2020 for contractors, T & D Group, to investigate and carry out maintenance repairs following storm damage.

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Heading: Power Cut
Date: 14/02/2020
Details: We understand that there have been several power cuts which Western Power have been working on.  This has unfortunately had a knock on effect with tripping out the water pumps.  From the Western Power website they aim to now have fully restored,  The water pump company, Mossvale, are on notice and fully aware of the situation too and are working on the pumps accordingly.

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Heading: Power Cut
Date: 13/02/2020
Details: We understand that power has been resumed, however, the water pumps will need resetting.  We can confirm that we have instructed Mossvale to attend to this.

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Heading: Power Cut
Date: 13/02/2020
Details: We understand that there is a power cut in the area which is affecting some of the developments including Point 2.  The Western Power website indicates that this should be resolved by 5.00pm today.  We have put Mossvale on notice with regards to the water pumps.

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Heading: Gates
Date: 03/02/2020
Details: We are advised by the contractors that unfortunately it will be a while before repairs can be carried out on the gates due to long delivery times for the part to come in. The contractors are aware about security concerns and will chase up with the suppliers as much as possible. We will update the website as soon as we in turn receive further updates.

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Heading: Gates
Date: 03/02/2020
Details: Unfortunately, following issues with the gates, the gates have been left open. The contractors have been in attendance and we understand that the one motor is broken.  We are just awaiting confirmation from the contractors about timescales for a replacement motor.  We will provide an update as we hear further.  The contractors are aware of the recent security issues and therefore the urgency required here.

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Heading: Gates
Date: 31/01/2020
Details: Contractors have been instructed and are on their way to attend to the gates as the left hand gate is not working.

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Heading: Water Issue
Date: 13/01/2020
Details: We are advised that unfortunately there was another issue with the Water Board and main electrical supplier in the area over the weekend.  You may therefore have experienced problems with no water.  Out of hours were made aware and contacted the contractors to reset the pumps following the incident.  We understand that the issue has now been resolved.  Thank you to those residents that reported.

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Heading: Water Issue
Date: 10/01/2020
Details: Although all the water was back in working order yesterday, we have received a report from one resident to advise that they have experienced no water in the early hours of this morning.  We have not received any notification from the Water Board of any problem or the electricity company but have instructed the pump contractors to attend to double check everything again.

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Heading: Water Issue
Date: 09/01/2020
Details: Due to an electrical and water issue within the area affecting a few developments, the water stopped running.  We confirm that the matter has now been resolved.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

• Plumbing below sinks, dishwashers, washing machines and toilets
• Beneath kitchen units by removing the kick panels
• Seals around kitchen splashbacks and taps
• Checking the airing cupboard to view hot water cylinders / boilers and other connections
• Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to [email protected] to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Fencing
Date: 29/10/19
Details: We have received reports that one of the wooden fences by the bin store has broken.  This will be attended to.

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Heading: Bin Store 
Date: 29/10/19
Details: A reminder to all residents that no rubbish should be dumped on the bin store floor.  We appreciate that the Council are still experiencing difficulties with bin collections, however, we have had to not only instruct a cleaning contractor to remove the mattress that has been dumped but also to come and clear up around the bin store.

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Heading: Bin Store Area
Date: 29/10/19
Details: Despite regular reminders and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has dumped a double mattress in the bin store.  As such, we have had to instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact [email protected] in confidence thank you.

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Heading: No or limited running water – Update
Date: 31/07/19
Details: We are pleased to confirm that following attendance by the engineer the system has now been fully restored.

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Heading: No or limited running water
Date: 31/07/19
Details: We have checked and the water boost pump system has tripped and unfortunately will not reset.  The repair engineer has been called out and will be on site this morning to address.

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Heading: Smoke Detectors & Fire Alarms
Date: 03/06/19
Details: Following regular issues identified on the main smoke alarm control panel and further to our previous circulars, there are 3 main issues causing problems on site:-
1. Fire detection devices in many apartments are sited within close proximity of the kitchen and bathroom so that steam or burning of food can cause the system to be falsely activated on a frequent basis.
2. Extractor fans located in both the kitchen and bathrooms are often not being maintained and therefore fumes are not being carried away efficiently which again can cause the system to be falsely activated on a frequent basis. Please ensure that the extractor fans are kept clean and used when cooking and showering.
3. Smoke heads have/are being removed in some of the apartment by the occupants.

In order to help resolve the issue of false activations the engineer has requested that each Leaseholder ensures the following is carried out immediately:-
1. Both the kitchen and bathroom fans are inspected and made fully operational with immediate effect and regularly serviced.
2. Under no circumstances are detector heads to be removed as by doing so this automatically sends a fault message down to the main control panel.
3. Residents ensure that extractor fans are kept clean and used when cooking and showering.

Please note that Leaseholders may be individually billed with a call-out charge and for works carried out if the engineer is called out in the future and finds that it is as a result of a detector head being removed or issues with the fans within an apartment. If you have tenants in situ please ensure all this information is relayed to them. Thank you.
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Heading: Car Parking
Date: 13/05/19
Details: We would remind all owners and residents that all car parking spaces in the car park are allocated.

You must not park, or give permission for anyone else to park, anywhere other than in the space allocated to you.  

Should we become aware of anyone incorrectly parking then breach of lease charges of £60.00 will be incurred by the office or owner (and £60.00 for each occasion we have to make contact thereafter).

If you do find that someone is parking incorrectly in your space, please do not hesitate to let Compass Block Management know which apartment is causing the issue.  A windscreen notice is also available for you to download via our website at www.compass-bm.com (within the development name) as required.

For owners with tenants in situ, please ensure that your tenants park only in the allocated space for your apartment.

Thanking you for your co-operation.

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Heading: Smoking & Cigarette Butts
Date: 29/04/19
Details: Smoking within the internal communal areas of Point 2 is against the law and consequently not allowed.  If you choose to smoke outside, please do so well away from the building so that your cigarette smoke does not enter the internal communal areas or other apartments through open windows and cause a nuisance.  Also, when you have finished smoking, please dispose of your cigarette butts in an appropriate fashion and do not leave them ground out on the grass or pavements where they are an eyesore that then has to be removed.  Under no circumstances should you throw cigarette butts out of your apartment windows. This is a disgusting and potentially dangerous habit and causes nuisance to other residents.  If you smoke, please smoke responsibly and with respect to your neighbours and please be aware that if you create a nuisance we will take action against you. Thank you for your co-operation in this matter.

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Heading: External Redecoration Works
Date: 16/04/19
Details: Subject to the scaffold permit going through successfully, the contractor has advised that they will look to erect the scaffold on Graham Street on Sunday 28th April 2019.  They will look to start the painting works during week commencing Monday 29th April 2019 to the rear elevation.

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Heading: Bins
Date: 08/04/19
Details: Whilst we have been chasing up the Council to ensure that regular bin collections are made, we do note that some residents (and this is despite sending out regular reminders about the bin store) are ignoring notices and still just dumping their rubbish outside of the bins even when there is room in the bins.  We have instructed a separate cleaning company to attend to clear up around the bin store.  They will also report to Compass Block Management if they are able to identify from the rubbish whose rubbish this relates to.  Offenders will be charged breach of lease charges of £60.00.

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Heading: URGENT REMINDER TO RESIDENTS REGARDING BINS
Date: 05/04/19
Details: A reminder to all residents – please do not dump rubbish outside of the bins.  We appreciate that there have been issues with the bin collections but the bin men WILL NOT COLLECT RUBBISH outside of the bins.  We have also received reports that some residents are just dumping rubbish outside the bins even when the bins are not full.  Thanking you for your co-operation.

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Heading: Bins
Date: 25/03/19
Details: We have sent an urgent request that the Council attend to the bins which are overflowing.

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Heading: Fire Alarm System
Date: 25/03/19
Details: Following a report of an issue with the fire alarm system, we have been on site and reset the panel.  We have noted that the fire alarm panel is displaying faults and as such the contractor has been booked out to attend.

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Heading: Water Pump Cleaning
Date: 13/03/19
Details: The water tank will be cleaned and the chlorination checked on Tuesday 18th June 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Bins
Date: 06/02/19
Details: The new replacement bin will be provided this coming Friday. We are advised that the bin crew will empty the old bin and leave it outside the gates and on the same day another team will come and exchange it with a new one. Please do not therefore put rubbish in the faulty bin on Friday thank you. 

Heading: Communal Front Door
Date: 04/02/19
Details: Following lock repairs to the front door, contractors have been made aware that there is another issue and have been contacted immediately to attend as a matter of urgency. 

Heading: Communal Front Door
Date: 30/01/19
Details: We have been on site following a report that there is an issue with the communal front door. We have instructed contractors to attend to repair immediately. 

Heading: Bins
Date: 29/01/19
Details: A new bin has been ordered through Birmingham City Council due to the fact that the one bin has a large hole in the bottom. 

Heading: External Redecoration Works
Date: 20/11/18
Details: Letters are being sent out to leaseholders to confirm that delays have been experienced with the local authority in providing the necessary scaffolding / works permits to the contractor. The permits have now been provided and we anticipate that works will therefore commence Spring 2019 to allow for windows and doors to be kept open while whilst works are carried out.

We also note that additional window repairs may be required to some apartments at the same time as the external redecoration works are undertaken. Owners of the apartments are to confirm to us by email ([email protected]) by 20th December 2018 any repair issues required to your window frames. For tenants in situ please ensure that you report any issues with the window frames to your landlord in order that they may respond to us by 20th December 2018. Thanking you for your co-operation. 

Heading: External Redecoration Works
Date: 18/10/18
Details: Letters have been sent out to confirm that following the Section 20 Notice process, the management company have instructed contractors to attend to the external redecoration works. We await confirmation on their start in order that we may update residents for information and access. 

Heading: Car Park Gates
Date: 08/10/18
Details: Contractors have been in attendance. The gates are working now but there is an intermittent issue with the mag lock. The contractors have ordered the replacement and are looking to fit tomorrow. 

Heading: Car Park Gates
Date: 08/10/18
Details: We note that the there was an issue with the gates not opening properly over the weekend. Contractors were able to talk through with one of the residents to get open pending repairs. Contractors are booked out to attend to the full repairs. 

Heading: Gate setting / car park remotes
Date: 02/10/18
Details: Further to our notification about the code changes for the car remotes, the contractors are on site now undertaking the change. 

Heading: Car Park Gates
Date: 27/09/18
Details: Contractors were on site yesterday as although the gates were working, the latch was not working correctly. The repair work has been undertaken. 

Heading: Gate setting / car park remotes
Date: 21/09/18
Details: Please note that on Tuesday 2nd October 2018, the car park gate will be recoded. You will need to ensure that you open up the car park remote and ensure that the small silver “teeth” for numbers 1, 2, 3 and 10 are set to the upward position. All the other teeth please make sure they are set to the downwards position. Circulars are being sent out however we will be looking to phase out paper reminders with alerts and notifications in respect of the development asking leaseholders and tenants to ensure that they subscribe to the website to receive updates. 

Heading: Cleaning
Date: 17/09/18
Details: We have instructed the cleaning company to attend following a report that bin bags have again been left on the bin store floor. These bins have split open leaving rubbish and food items on the ground. A mattress has also been left this is despite regular reminders to all residents about using the bin store and booking the Council direct for the removal of bulky items such as mattresses. 

Heading: Update on Car Park Gates
Date: 04/09/18
Details: Contractors will be on site today to fit a shoe magnet to the gates. A shoe magnet locks the two gates together when they close and makes it that much harder to force them open. 

Heading: Car Park Gates
Date: 31/08/18
Details: The gates have now been repaired and are fully functional. 

Heading: Cleaning
Date: 31/08/18
Details: We noted that there was a build of rubbish on the floor outside of the paladins. Cleaners were immediately booked out and have confirmed that they have attended to the clean up. 

Heading: Update on Car Park Gates
Date: 20/08/18
Details: We have been on site this morning with the contractors and unfortunately the gates have been vandalised again. The matter will be reported to the police and the insurance company.
There is CCTV footage. One of the new motors has been damaged so an insurance claim is being made. The insurance company are being asked to treat this as a matter of urgency. 

Heading: Car Park Gates
Date: 17/08/18
Details: We received a report yesterday evening that the right hand gate was swinging open. Contractors were booked out to attend. 

Heading: Car Park Gates
Date: 17/08/18
Details: The car park gates are all now fully operational. If you do experience any issues with the gates not working please do not hesitate to contact Jeremy Chick on 07966 252195. Thank you. 

Heading: Bin Store / Area – User Guide
Date: 16/08/18
Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –

• Ensure that all general rubbish is in properly sealed bin bags.

• Place all your rubbish in the paladins provided

The bin men will not remove any rubbish that is not in a paladin and will not empty any paladin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area.

• Do not overfill a paladin when there are other paladins with space in them.

• When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin.

• If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice.

Thank you for your co-operation in this matter. 

Heading: Car Park Gates
Date: 16/08/18
Details: The contractors have advised that they are experiencing a number of issues with the car park gates. They are on site again today trying to repair the gates. 

Heading: Bins
Date: 14/08/18
Details: Unfortunately someone has dumped lots of furniture into the bins which has caused an overflow of rubbish. We have instructed cleaners to attend asap. A reminder that the bin men will not remove any rubbish that is not in a paladin or remove items left on the floor. For any bulky items then residents are responsible for contacting the Council direct to organise and pay for removal. Large items are not to be deposited in the bins. 

Heading: Gates
Date: 06/08/18
Details: We have been advised by the contractors that one of the new motors that have been fitted may be faulty which is causing issues with the gates. They are addressing the matter and we will keep you updated as we hear more. 

Heading: Car Park Gates
Date: 31/07/18
Details: As you may be aware, following a vehicle impact and protracted insurance claim, brand new motors were fitted to the car park gates just over a fortnight ago.

However, since then an as yet unidentified intermittent fault has occurred causing a circuit breaker in the electrical supply to the gates to trip. The first occurred two weekends ago, again this past Saturday and for a third time this morning.

This morning the gates were manually released at approximately 07:50.

The gate contractor will again be on site today and we will be seeking assurances that the fault has been identified and fixed. However, we will also be putting in place the ability for residents to manually open the gates in the event of any future fault.

One resident has reported that he believes that an attempt may have been made to force the gates open and although that may have nothing to do with this particular fault we would be grateful that should you see anything suspicious you then report it to us. 

Heading: Gates
Date: 16/07/18
Details: We can confirm that the gates have now been repaired and are fully operational. 

Heading: Gates
Date: 12/07/18
Details: Following authorisation from the insurance company, contractors are on site today to repair the gates. 

Heading: Urgent Update On Bins
Date: 09/07/18
Details: The recycling bins have now been removed from the bin store because they were being contaminated too often with inappropriate waste. Consequently all rubbish is to go into the paladins and can everyone please make sure that everything goes into a paladin and is not left on the floor: the bin men will not take any rubbish that hasn’t been put in a paladin. Thank you. 

Heading: Car Park Gates
Date: 02/07/18
Details: Following extensive damage to the main vehicular gates, the insurers have now authorised for repair works to go ahead. The contractor has been instructed and asked to attend as a matter of urgency. 

Heading: Car Park Gates
Date: 28/06/18
Details: We are continually chasing up the insurers for the outcome of the claim following criminal damage to the gates. The insurers have been provided with all the necessary information required. We have asked the insurers to revert as a matter of urgency given the time this is taking for them to come back to us. We will keep you updated. 

Heading: Smoke Detectors / Fire Alarm
Date: 18/06/18
Details: Following issues identified on the main smoke alarm control panel, the engineer attended on Thursday 17th May 2018.
The engineer has advised that there are 3 main issues causing problems on site:-
1. Fire detection devices in many apartments are sited within close proximity of the kitchen and bathroom so that steam or burning of food can cause the system to be falsely activated on a frequent basis.
2. Extractor fans located in both the kitchen and bathrooms are often not being maintained and therefore fumes are not being carried away efficiently which again can cause the system to be falsely activated on a frequent basis.
3. Smoke heads have/are being removed in some of the apartment by the occupants.
In order to help resolve the issue of false activations the engineer has requested that each Leaseholder ensures the following is carried out immediately:-
1. Both the kitchen and bathroom fans are inspected and made fully operational with immediate effect and regularly serviced.
2. Under no circumstances are detector heads to be removed as by doing so this automatically sends a fault message down to the main control panel.

Please note that Leaseholders may be individually billed with a call-out charge and for works carried out if the engineer is called out in the future and finds that it is as a result of a detector head being removed or issues with the fans within a apartment. Thanking you for your immediate co-operation. 

Heading: Car Park Gates
Date: 12/06/18
Details: We have been advised that the situation with the gates is with the case handler at the insurance company. They will confirm back to us about repair works once they have assessed the claim and the incident has been logged with the police. 

Heading: Intercom system
Date: 12/06/18
Details: We are awaiting further information, costings and recommendations regarding the intercom system given that the replacement parts for the current intercom system are now obsolete. We will keep you updated as we hear further. 

Heading: Guttering and drainpipes
Date: 23/05/18
Details: The gutterings have been cleared and the connections of the drainpipes checked over following concerns about water leaking. 

Heading: Intercom
Date: 24/04/18
Details: There is an issue with the main intercom system for the one block. Unfortunately, due to the age of the system, we have been advised by contractors that sourcing parts to carry out a repair is very difficult with some parts now being obsolete. A full report on recommendations and costs is awaited by the Management Company from the contractors. 

Heading: Car Park Gates
Date: 11/04/18
Details: We are aware that damage has been caused to the car park gates. Contractors have been in attendance and are providing a full repair and cost to repair. Due to the extent of damage caused, insurers have been made aware to process a claim for the cost. 

Heading: Disruption to Water Supply on Monday 23rd April 2018
Date: 05/04/18
Details: Please note that the annual water tank chlorination will be taking place on Monday 23rd April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 

Heading: Car Park Gates
Date: 03/04/18
Details: We are aware that there is an issue with the car park gates. We have instructed a contractor to attend.

Heading: Gritting
Date: 26/02/18
Details: With the chance of frost and snow, the contractor has attended to spread grit and fill up the grit bin. 

Heading: Point 2
Date: 13/09/17
Details: The periodic fire alarm testing will be carried out today. There will be minimal disruption to residents.