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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Friday & weekends), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9am and 5.30pm from Monday to Friday, excluding bank holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority.
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned twice a week. 
Your Handbook
Click here to download the Point 2 Handbook
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement entrance fob or car park remote and then select “other”. Thank you.
The cost of a replacement entrance fob is £30.00 and the car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours.
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
Grounds maintenance is carried out once a month. 
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: West Midlands COVID-19 Update
Date: 15/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020

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Heading: Car Park Gates
Date: 11/06/2020

Details: Following further investigation and review of the CCTV cameras, it would seem that unfortunately a vehicle has reversed into the gates.  A new replacement motor is required.  The part is on order and will be fitted as soon as received from suppliers.  

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Heading: West Midlands COVID-19 Update
Date: 05/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 05.06.2020

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Heading: Car Park Gates
Date: 05/06/2020

Details: Contractors advise that the one leaf is broken and, as such, has been left open (one nearest the bins).  The other leaf is still working as it should.  If the leaf does blow shut then this can be pushed back.  This is just a temporary solution until the broken leaf can be repaired.

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Heading: Car Park Gates
Date: 05/06/2020

Details: Contractors are aware that there are unfortunately still issues with the gates and will be doing their best to resolve.  They believe the gates have been damaged by someone and are also viewing the CCTV.

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Heading: Bin Store
Date: 05/06/2020

Details: Despite asking residents to ensure that they dispose of their rubbish correctly, some residents still continue to dump their rubbish outside of the bins or on the bin store floor.  The bin men WILL NOT take rubbish that is not in the bins provided.  Charges will be incurred by those noted as not using the bin store correctly.

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Heading: Car Park Gates
Date: 05/06/2020

Details: Contractors are attending to the car park gates following reports that the one side of the gate would not open this morning.  

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Heading: Loud Music, Noise and Disturbance 
Date: 03/06/2020

Details: We have received a number of complaints about the noise and loud music coming from one of the apartments on the ground floor.  Please have consideration for your neighbours especially at this very difficult time, with many people having to work from home or stay at home.  A reminder that it is also a breach of lease to cause nuisance or disturbance.  Charges will be incurred by those that fail to adhere to this.  Residents should also report to the local Environmental Dept who deal with noise issues.

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Heading: Beeping Fire Alarm
Date: 03/06/2020

Details: The contractor, Arron of Netelect, has been instructed regarding the fire alarm that is beeping on the ground floor of 65 Graham Street.

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Heading: West Midlands COVID-19 Update
Date: 29/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020

Heading: West Midlands COVID-19 Police Update
Date: 28/05/2020

Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020

Heading: West Midlands COVID-19 Update
Date: 15/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

Heading: West Midlands COVID-19 Police Update
Date: 15/05/2020

Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

Heading: West Midlands COVID-19 Update
Date: 07/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

Heading: West Midlands COVID-19 Update
Date: 05/05/2020

Details: Please see West Midlands update we have received Covid update – 01.05.2020

Heading: Fire Alarm Panel Beeping – 65 Graham Street
Date: 01/05/2020

Details: The contractor has been instructed following reports that the fire alarm panel is beeping and flashing.

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Heading: West Midlands COVID-19 Update
Date: 27/04/2020

Details: Please see West Midlands update we have received Covid update – 24.04.2020

Heading: West Midlands COVID-19 Update
Date: 20/04/2020

Details: Please see West Midlands update we have received Covid update

Heading: West Midlands COVID-19 Update
Date: 01/04/2020

Details: Please see West Midlands update we have received:-

West Midlands COVID-19 Update

Latest updates as at: Monday 30 March 2020, 20:00

Purpose of this briefing

This is a regularly updated briefing which aims to give regional stakeholders:

·         An overview of the spread of COVID-19 in the urban West Midlands (Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton)

·         A single view of the actions of the West Midlands Combined Authority (WMCA), Transport for West Midlands (TfWM) and the Mayor of the West Midlands in response to COVID-19

·         A guide on where to find detailed regional information to support the existing national Government guidance

Latest Headlines

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands the biggest regional hotspot for COVID-19 after London.

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies [BBC News, 27 March 2020]

·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]

·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

 

Key messages to the public

Stay at home

You must stay at home, only leaving for the following very limited purposes: 

·         Shopping for basic necessities, as infrequently as possible

·         One form of exercise a day – for example, a run, walk or cycle – alone or with members of your immediate household

·         Any medical need, to provide care or to help a vulnerable person

·         Travelling to and from work, but only where this absolutely cannot be done from home.

Protect the NHS

You must stay at home to protect the NHS

·         The NHS only has a limited number of doctors, nurses and specialist equipment

·         We are working around the clock to increase NHS capacity

·         The more people who get sick, the harder it is for the NHS to cope

·         We must slow the spread of the disease so that fewer people are sick at any one time.

Save lives

You must stay at home to protect the NHS and save lives. The police will have the powers to enforce the following restrictions:  

·         Dispersing gatherings of more than two people in public, excluding people you live with

·         Issuing fines to anyone who does not comply with these rules

·         Closing shops that are not essential, as well as playgrounds and places of worship.

Message from Andy Street, Mayor of the West Midlands

“We’re in the midst of an immensely challenging time for everyone in the West Midlands, and we’re all rightly worried about our family members, friends and neighbours. The West Midlands response has been phenomenal. There are plenty of tough weeks ahead, but I know we are well placed to get through this. Thank you to everyone for showing such resolve and responsibility. Please follow the Government advice, stay at home, protect our NHS, and save lives.”

 

Further information

·         View details of WMCA COVID-19 support and guidance

·         Latest WMCA Communications updates

·         Full guidance on staying at home

·         Find the most up to date medical advice

Latest COVID-19 Public Health England and NHS update

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands to biggest regional hotspot for COVID-19 after London

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies. [BBC News, 27 March 2020]

Confirmed Cases

Local Authority                                       Sat 28/3               Sun 29/3         Mon 30/3

Birmingham                                            428                       513                 578

Coventry                                                 54                         79                   101

Dudley                                                    83                         122                 136

Sandwell                                                116                        138                 144

Solihull                                                   54                          74                   87

Walsall                                                   108                       125                 151

Wolverhampton                                      116                       153                 175

Totals                                                      959                      1,204               1,372

Correct as at 17:00, 30 March 2020

 

 

   

Further information

·         Latest PHE / NHS data on COVID-19 cases in the West Midlands

 

WMCA’s response to COVID-19

WMCA has been focused on the following six areas of activity in response to COVID-19, working closely with our seven constituent councils, and focusing on the areas where the Combined Authority can add to what is being done by Government and other public bodies:

·         Strategic Co-ordination across the Public Sector: Working together across the public sector to ensure that the response to COVID-19 is joined up and effective as possible

·         Protecting the Regional Economy: Working with businesses and representative organisations to make sure that support is provided to businesses and workers to ensure the West Midlands economy can recover as swiftly as possible following the COVID-19 outbreak

·         Running the Transport Network: Reducing services because of the guidance limiting travel in the region, but running sufficient services on train, Metro and bus networks to allow key workers to get to their work in a safe manner

·         Supporting All Our Communities: Ensuring all communities of the West Midlands are looked after during the COVID-19 outbreak, including all faith and ethnic minority groups and other vulnerable groups such as the homeless, those with mental health issues or disabilities and older people

·         Communicating with the Public: Giving clear guidance to people in the West Midlands about what they are expected to do during the COVID-19 outbreak

·         Adapting the WMCA’s Own Operations: Ensuring our staff are safe and healthy, while continuing the activities of WMCA.

Strategic Co-ordination across the Public Sector

Context: The response to COVID-19 will require the joined-up working between different public sector organisations to tackle the outbreak and the impact on public services and the regional economy. WMCA is well-positioned to work closely with public sector bodies given its existing collaborative working relationships, particularly with councils and with those agencies involved in transport, housing, skills, employment, policing and health.

The purpose of this activity is:

·         Work closely with other public sector organisations

·         Support regional resilience planning and resourcing

The structures leading this work in the West Midlands are:

·         Regional Strategic Co-ordinating Group: (Senior leaders from West Midlands Police, Councils, NHS, PHE, WMCA) reporting to COBR in London

·         Regular Mayor and Council Leaders Conference Calls (Mayor, Council Leaders, Respective Chief Executives, briefed by other agency leaders e.g. Chief Constable of West Midlands Police)

·         Calls between the Mayor and leaders from the NHS, Public Health England, Police and other public bodies.

 

Protecting the Regional Economy

Context: The public health measures, which have been implemented to slow the spread of COVID-19, are having a huge impact on the West Midlands economy. Government has put in place unprecedented support measures to help businesses and workers through this time. The WMCA is working with representative organisations to make sure that this support is getting through to businesses and workers, and is working on plans to accelerate the economic recovery after the COVID-19 outbreak.

The purpose of this activity is:

·         Monitor the latest economic situation for businesses in the West Midlands

·         Ensure Government support is reaching West Midlands businesses and workers

·         Lobbying Government to secure further support for West Midlands businesses and workers

·         Prepare for the economic recovery following the COVID-19 outbreak

·         Connecting West Midlands businesses with the frontline public sector organisations e.g. the NHS, who may need support.

The structures leading this work in the West Midlands are:

·         Regular Economic Contingency Group meetings (WMCA, Councils, TUC, LEPs, Chambers of Commerce, West Midlands Growth Company, Bank of England, BEIS)

Latest updates:

·         Set up West Midlands COVID-19 Business Support website, which sets out the support available to businesses and key contacts in the West Midlands [WMCA, 25 March 2020]

·         Lobbied for further support for self-employed workers, in the run up to the Chancellor’s announcement of further measures [WMCA, 24 March 2020; GOV.UK, 26 March 2020]

·         Promoted Government request for engineering support for ventilator manufacturing to West Midlands firms [GOV.UK, 16 March 2020], with Meggitt, the aerospace company based in Coventry, forming part of the VentilatorChallengeUK consortium [Meggitt, 30 March 2020]

·         Organising a series of sector-based business roundtables to understand the impact of COVID-19 on different sectors and how well current support plans are working

·         Working with banks (Lloyds, NatWest, HSBC UK and Barclays) in the region to ensure that businesses have sufficient liquidity.

Running the Transport Network

Context: Due to the Government’s guidance limiting people’s movement, Transport for West Midlands has been working with operators to reduce the number of services to the appropriate level to be sufficient for key workers.

The purpose of this activity is:

·         Run a limited service to allow key workers to access work and residents to be able to access essential shopping and healthcare

·         Protect the health and safety of all those working on the transport network

·         Ensure that operators are able to able to reinstate full transport services when the lockdown is finished.

The structures leading this work in the West Midlands are:

·         TfWM

·         Bus Alliance (bus operators across the West Midlands)

·         West Midlands Rail Executive (councils and rail operators in the West Midlands)

Latest updates:

·         Train, Metro and rail networks are operating reduced services because of the updated Government COVID-19 guidance [West Midlands Network, 30 March 2020]

·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]

·         Public are urged not to travel in the West Midlands unless absolutely necessary  [TfWM, 23 March 2020]

·         Train franchise agreements are suspended and emergency measures are implemented where train companies operate services for a management fee [GOV.UK, 23 March 2020]

·         Transport construction projects controlled by TfWM, including Midland Metro Alliance works are temporarily paused [MMA, 23 March 2020]

·         Peak time travel restrictions are lifted for older passengers to be able to access dedicated supermarket opening hours [TfWM, 18 March 2020]

·         Cleaning services are strengthened on bus, train and metro services across the West Midlands. [TfWM, 18 March 2020]

 

Supporting All Our Communities

Context: During this challenging time for the region, all communities need to come together to support people, particularly those who are vulnerable. WMCA and councils are working together to ensure that community efforts can contribute to the overall response to the COVID-19 outbreak effectively.

The purpose of this activity is:

·         Work with faith and community organisations to co-ordinate support for those who need it

·         Support vulnerable communities in the West Midlands like those with mental health issues, disabilities or the homeless

·         The structures leading this work in the West Midlands are:

·         Faith leaders who have previously been engaged by WMCA, for example at the Mayor and Faith Conference

·         WMCA and Mayor’s Office working closely with local authorities

Latest updates:

·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

·         Making a listing of online learning courses available for people who are furloughed or working from home in the West Midlands [WMCA, 27 March 2020]

·         Hosted a webinar meeting of faith leaders to discuss community support offered by faith groups, encourage congregations to worship safely from home, and tackling hate crime

·         Launched a new call for donations to the Change Into Action alternative giving scheme to help the homeless in the West Midlands [WMCA, 25 March 2020]

Communicating with the Public

Context: During the COVID-19 outbreak, it is critical that the public understand the medical guidance and act accordingly to tackle the virus. Due to restrictions on contact, public services will also have to change, and these changes need communicating to the public. Furthermore, this will be a worrying time for residents, and there is a need to reassure and comfort people, and to celebrate positive stories of people supporting one another through the crisis.

The purpose of this activity is:

·         Ensure people in the West Midlands understand the Government’s guidance

·         Provide clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explain what is being done in the West Midlands and reassure the public that there is a committed regional response to the crisis

·         Make the case for further Government support.

The structures leading this work in the West Midlands are:

·         Regular Regional Press Briefing Sessions: These briefing sessions for the press are hosted by representatives from a range of public sector organisations in the region, including the Mayor, Public Health England, the NHS, West Midlands Police, the West Midlands Police and Crime Commissioner, Birmingham City Council, and the Local Resilience Forum

·         West Midlands Regional Communications Directors’ Calls: These calls allow Communications Directors from councils, WMCA and other public bodies to co-ordinate communications activities across the West Midlands.

Latest updates:

·         Amplifying the Government’s official guidance on COVID-19 to people in the West Midlands through WMCA’s communications channels

·         Providing clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explaining what is being done in the West Midlands and making the case for further Government support through the Mayor’s media appearances.

 

Adapting WMCA’s Own Operations

Context: WMCA as an organisation has responsibilities for supporting economic growth in the West Midlands, including transport, housing, skills, and making sure everyone in the West Midlands benefits from that economic growth through work on areas like mental health and homelessness. During the COVID-19 outbreak, WMCA will adapt to support the immediate needs of the West Midlands, working closely with public sector partners, and will also ensure that essential WMCA activities continue.

The purpose of this activity is:

·         Keep our staff and those of our suppliers safe and healthy during the COVID-19 outbreak

·         Reprioritise effort towards meeting the immediate needs for tackling the COVID-19 outbreak

·         Ensure essential WMCA operations continue.

The structures leading this work in the West Midlands are:

·         WMCA Senior Leadership Team, led by Deborah Cadman, Chief Executive, WMCA

·         TfWM Leadership Team, led by Laura Shoaf, Managing Director, TfWM

Latest updates:

·         Staff members have been instructed to work from home if they can, and only essential staff can work at the WMCA office at 16 Summer Lane in Birmingham

·         Supporting WMCA suppliers by shortening payment terms from ’30 days’ to ‘zero days’ and bolstering the team to ensure fast payments [WMCA]

·         Providing financial assurances to colleges and adult education providers in the West Midlands about future payments from WMCA. [WMCA, 24 March 2020]

 

 

 

Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Car Park Gates
Date: 30/03/2020
Details: Following a report that the gates have stopped working, we have booked out contractors to attend.  

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Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Car Park Gates
Date: 20/02/2020
Details: Contractors have been in attendance today to fit the new motor.  We have received confirmation that the gates are now fully operational.

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Heading: Scaffolding
Date: 19/02/2020
Details: Scaffolding will be put in place on Monday 24th February 2020 for contractors, T & D Group, to investigate and carry out maintenance repairs following storm damage.

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Heading: Power Cut
Date: 14/02/2020
Details: We understand that there have been several power cuts which Western Power have been working on.  This has unfortunately had a knock on effect with tripping out the water pumps.  From the Western Power website they aim to now have fully restored,  The water pump company, Mossvale, are on notice and fully aware of the situation too and are working on the pumps accordingly.

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Heading: Power Cut
Date: 13/02/2020
Details: We understand that power has been resumed, however, the water pumps will need resetting.  We can confirm that we have instructed Mossvale to attend to this.

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Heading: Power Cut
Date: 13/02/2020
Details: We understand that there is a power cut in the area which is affecting some of the developments including Point 2.  The Western Power website indicates that this should be resolved by 5.00pm today.  We have put Mossvale on notice with regards to the water pumps.

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Heading: Gates
Date: 03/02/2020
Details: We are advised by the contractors that unfortunately it will be a while before repairs can be carried out on the gates due to long delivery times for the part to come in. The contractors are aware about security concerns and will chase up with the suppliers as much as possible. We will update the website as soon as we in turn receive further updates.

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Heading: Gates
Date: 03/02/2020
Details: Unfortunately, following issues with the gates, the gates have been left open. The contractors have been in attendance and we understand that the one motor is broken.  We are just awaiting confirmation from the contractors about timescales for a replacement motor.  We will provide an update as we hear further.  The contractors are aware of the recent security issues and therefore the urgency required here.

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Heading: Gates
Date: 31/01/2020
Details: Contractors have been instructed and are on their way to attend to the gates as the left hand gate is not working.

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Heading: Water Issue
Date: 13/01/2020
Details: We are advised that unfortunately there was another issue with the Water Board and main electrical supplier in the area over the weekend.  You may therefore have experienced problems with no water.  Out of hours were made aware and contacted the contractors to reset the pumps following the incident.  We understand that the issue has now been resolved.  Thank you to those residents that reported.

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Heading: Water Issue
Date: 10/01/2020
Details: Although all the water was back in working order yesterday, we have received a report from one resident to advise that they have experienced no water in the early hours of this morning.  We have not received any notification from the Water Board of any problem or the electricity company but have instructed the pump contractors to attend to double check everything again.

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Heading: Water Issue
Date: 09/01/2020
Details: Due to an electrical and water issue within the area affecting a few developments, the water stopped running.  We confirm that the matter has now been resolved.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Fencing
Date: 29/10/19
Details:
We have received reports that one of the wooden fences by the bin store has broken.  This will be attended to.

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Heading: Bin Store 
Date: 29/10/19
Details:
A reminder to all residents that no rubbish should be dumped on the bin store floor.  We appreciate that the Council are still experiencing difficulties with bin collections, however, we have had to not only instruct a cleaning contractor to remove the mattress that has been dumped but also to come and clear up around the bin store.

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Heading: Bin Store Area
Date: 29/10/19
Details:
Despite regular reminders and updates that residents need to organise direct with the Council the removal of bulky items and not to dump in the bin store area, someone has dumped a double mattress in the bin store.  As such, we have had to instruct the cleaning company to attend at a cost.  If anyone is aware of who has completely disregarded instructions and has no consideration for keeping the development tidy, together with cost implications please contact judy@compass-bm.com in confidence thank you.

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Heading: No or limited running water – Update
Date: 31/07/19
Details:
We are pleased to confirm that following attendance by the engineer the system has now been fully restored.

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Heading: No or limited running water
Date: 31/07/19
Details:
We have checked and the water boost pump system has tripped and unfortunately will not reset.  The repair engineer has been called out and will be on site this morning to address.

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Heading: Smoke Detectors & Fire Alarms
Date: 03/06/19
Details: Following regular issues identified on the main smoke alarm control panel and further to our previous circulars, there are 3 main issues causing problems on site:-
1. Fire detection devices in many apartments are sited within close proximity of the kitchen and bathroom so that steam or burning of food can cause the system to be falsely activated on a frequent basis.
2. Extractor fans located in both the kitchen and bathrooms are often not being maintained and therefore fumes are not being carried away efficiently which again can cause the system to be falsely activated on a frequent basis. Please ensure that the extractor fans are kept clean and used when cooking and showering.
3. Smoke heads have/are being removed in some of the apartment by the occupants.

In order to help resolve the issue of false activations the engineer has requested that each Leaseholder ensures the following is carried out immediately:-
1. Both the kitchen and bathroom fans are inspected and made fully operational with immediate effect and regularly serviced.
2. Under no circumstances are detector heads to be removed as by doing so this automatically sends a fault message down to the main control panel.
3. Residents ensure that extractor fans are kept clean and used when cooking and showering.

Please note that Leaseholders may be individually billed with a call-out charge and for works carried out if the engineer is called out in the future and finds that it is as a result of a detector head being removed or issues with the fans within an apartment. If you have tenants in situ please ensure all this information is relayed to them. Thank you.
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Heading: Car Parking
Date: 13/05/19
Details:
We would remind all owners and residents that all car parking spaces in the car park are allocated.

You must not park, or give permission for anyone else to park, anywhere other than in the space allocated to you.  

Should we become aware of anyone incorrectly parking then breach of lease charges of £60.00 will be incurred by the office or owner (and £60.00 for each occasion we have to make contact thereafter).

If you do find that someone is parking incorrectly in your space, please do not hesitate to let Compass Block Management know which apartment is causing the issue.  A windscreen notice is also available for you to download via our website at www.compass-bm.com (within the development name) as required.

For owners with tenants in situ, please ensure that your tenants park only in the allocated space for your apartment.

Thanking you for your co-operation.

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Heading: Smoking & Cigarette Butts
Date: 29/04/19
Details: 
Smoking within the internal communal areas of Point 2 is against the law and consequently not allowed.  If you choose to smoke outside, please do so well away from the building so that your cigarette smoke does not enter the internal communal areas or other apartments through open windows and cause a nuisance.  Also, when you have finished smoking, please dispose of your cigarette butts in an appropriate fashion and do not leave them ground out on the grass or pavements where they are an eyesore that then has to be removed.  Under no circumstances should you throw cigarette butts out of your apartment windows. This is a disgusting and potentially dangerous habit and causes nuisance to other residents.  If you smoke, please smoke responsibly and with respect to your neighbours and please be aware that if you create a nuisance we will take action against you. Thank you for your co-operation in this matter.

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Heading: External Redecoration Works
Date: 16/04/19
Details: Subject to the scaffold permit going through successfully, the contractor has advised that they will look to erect the scaffold on Graham Street on Sunday 28th April 2019.  They will look to start the painting works during week commencing Monday 29th April 2019 to the rear elevation.

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Heading: Bins
Date: 08/04/19
Details: Whilst we have been chasing up the Council to ensure that regular bin collections are made, we do note that some residents (and this is despite sending out regular reminders about the bin store) are ignoring notices and still just dumping their rubbish outside of the bins even when there is room in the bins.  We have instructed a separate cleaning company to attend to clear up around the bin store.  They will also report to Compass Block Management if they are able to identify from the rubbish whose rubbish this relates to.  Offenders will be charged breach of lease charges of £60.00.

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Heading: URGENT REMINDER TO RESIDENTS REGARDING BINS
Date: 05/04/19
Details: A reminder to all residents – please do not dump rubbish outside of the bins.  We appreciate that there have been issues with the bin collections but the bin men WILL NOT COLLECT RUBBISH outside of the bins.  We have also received reports that some residents are just dumping rubbish outside the bins even when the bins are not full.  Thanking you for your co-operation.

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Heading: Bins
Date: 25/03/19
Details: We have sent an urgent request that the Council attend to the bins which are overflowing.

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Heading: Fire Alarm System
Date: 25/03/19
Details: Following a report of an issue with the fire alarm system, we have been on site and reset the panel.  We have noted that the fire alarm panel is displaying faults and as such the contractor has been booked out to attend.

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Heading: Water Pump Cleaning
Date: 13/03/19
Details: 
The water tank will be cleaned and the chlorination checked on Tuesday 18th June 2019.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Bins
Date:
06/02/19
Details: The new replacement bin will be provided this coming Friday. We are advised that the bin crew will empty the old bin and leave it outside the gates and on the same day another team will come and exchange it with a new one. Please do not therefore put rubbish in the faulty bin on Friday thank you. 


Heading: Communal Front Door
Date:
04/02/19
Details: Following lock repairs to the front door, contractors have been made aware that there is another issue and have been contacted immediately to attend as a matter of urgency. 


Heading: Communal Front Door
Date:
30/01/19
Details: We have been on site following a report that there is an issue with the communal front door. We have instructed contractors to attend to repair immediately. 


Heading: Bins
Date:
29/01/19
Details: A new bin has been ordered through Birmingham City Council due to the fact that the one bin has a large hole in the bottom. 


Heading: External Redecoration Works
Date:
20/11/18
Details: Letters are being sent out to leaseholders to confirm that delays have been experienced with the local authority in providing the necessary scaffolding / works permits to the contractor. The permits have now been provided and we anticipate that works will therefore commence Spring 2019 to allow for windows and doors to be kept open while whilst works are carried out.

We also note that additional window repairs may be required to some apartments at the same time as the external redecoration works are undertaken. Owners of the apartments are to confirm to us by email (judy@compass-bm.com) by 20th December 2018 any repair issues required to your window frames. For tenants in situ please ensure that you report any issues with the window frames to your landlord in order that they may respond to us by 20th December 2018. Thanking you for your co-operation. 


Heading: External Redecoration Works
Date:
18/10/18
Details: Letters have been sent out to confirm that following the Section 20 Notice process, the management company have instructed contractors to attend to the external redecoration works. We await confirmation on their start in order that we may update residents for information and access. 


Heading: Car Park Gates
Date:
08/10/18
Details: Contractors have been in attendance. The gates are working now but there is an intermittent issue with the mag lock. The contractors have ordered the replacement and are looking to fit tomorrow. 


Heading: Car Park Gates
Date:
08/10/18
Details: We note that the there was an issue with the gates not opening properly over the weekend. Contractors were able to talk through with one of the residents to get open pending repairs. Contractors are booked out to attend to the full repairs. 


Heading: Gate setting / car park remotes
Date:
02/10/18
Details: Further to our notification about the code changes for the car remotes, the contractors are on site now undertaking the change. 


Heading: Car Park Gates
Date:
27/09/18
Details: Contractors were on site yesterday as although the gates were working, the latch was not working correctly. The repair work has been undertaken. 


Heading: Gate setting / car park remotes
Date:
21/09/18
Details: Please note that on Tuesday 2nd October 2018, the car park gate will be recoded. You will need to ensure that you open up the car park remote and ensure that the small silver “teeth” for numbers 1, 2, 3 and 10 are set to the upward position. All the other teeth please make sure they are set to the downwards position. Circulars are being sent out however we will be looking to phase out paper reminders with alerts and notifications in respect of the development asking leaseholders and tenants to ensure that they subscribe to the website to receive updates. 


Heading: Cleaning
Date:
17/09/18
Details: We have instructed the cleaning company to attend following a report that bin bags have again been left on the bin store floor. These bins have split open leaving rubbish and food items on the ground. A mattress has also been left this is despite regular reminders to all residents about using the bin store and booking the Council direct for the removal of bulky items such as mattresses. 


Heading: Update on Car Park Gates
Date:
04/09/18
Details: Contractors will be on site today to fit a shoe magnet to the gates. A shoe magnet locks the two gates together when they close and makes it that much harder to force them open. 


Heading: Car Park Gates
Date:
31/08/18
Details: The gates have now been repaired and are fully functional. 


Heading: Cleaning
Date:
31/08/18
Details: We noted that there was a build of rubbish on the floor outside of the paladins. Cleaners were immediately booked out and have confirmed that they have attended to the clean up. 


Heading: Update on Car Park Gates
Date:
20/08/18
Details: We have been on site this morning with the contractors and unfortunately the gates have been vandalised again. The matter will be reported to the police and the insurance company.
There is CCTV footage. One of the new motors has been damaged so an insurance claim is being made. The insurance company are being asked to treat this as a matter of urgency. 


Heading: Car Park Gates
Date:
17/08/18
Details: We received a report yesterday evening that the right hand gate was swinging open. Contractors were booked out to attend. 


Heading: Car Park Gates
Date:
17/08/18
Details: The car park gates are all now fully operational. If you do experience any issues with the gates not working please do not hesitate to contact Jeremy Chick on 07966 252195. Thank you. 


Heading: Bin Store / Area – User Guide
Date:
16/08/18
Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –

• Ensure that all general rubbish is in properly sealed bin bags.

• Place all your rubbish in the paladins provided

The bin men will not remove any rubbish that is not in a paladin and will not empty any paladin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area.

• Do not overfill a paladin when there are other paladins with space in them.

• When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin.

• If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice.

Thank you for your co-operation in this matter. 


Heading: Car Park Gates
Date:
16/08/18
Details: The contractors have advised that they are experiencing a number of issues with the car park gates. They are on site again today trying to repair the gates. 


Heading: Bins
Date:
14/08/18
Details: Unfortunately someone has dumped lots of furniture into the bins which has caused an overflow of rubbish. We have instructed cleaners to attend asap. A reminder that the bin men will not remove any rubbish that is not in a paladin or remove items left on the floor. For any bulky items then residents are responsible for contacting the Council direct to organise and pay for removal. Large items are not to be deposited in the bins. 


Heading: Gates
Date:
06/08/18
Details: We have been advised by the contractors that one of the new motors that have been fitted may be faulty which is causing issues with the gates. They are addressing the matter and we will keep you updated as we hear more. 


Heading: Car Park Gates
Date:
31/07/18
Details: As you may be aware, following a vehicle impact and protracted insurance claim, brand new motors were fitted to the car park gates just over a fortnight ago.

However, since then an as yet unidentified intermittent fault has occurred causing a circuit breaker in the electrical supply to the gates to trip. The first occurred two weekends ago, again this past Saturday and for a third time this morning.

This morning the gates were manually released at approximately 07:50.

The gate contractor will again be on site today and we will be seeking assurances that the fault has been identified and fixed. However, we will also be putting in place the ability for residents to manually open the gates in the event of any future fault.

One resident has reported that he believes that an attempt may have been made to force the gates open and although that may have nothing to do with this particular fault we would be grateful that should you see anything suspicious you then report it to us. 


Heading: Gates
Date:
16/07/18
Details: We can confirm that the gates have now been repaired and are fully operational. 


Heading: Gates
Date:
12/07/18
Details: Following authorisation from the insurance company, contractors are on site today to repair the gates. 


Heading: Urgent Update On Bins
Date:
09/07/18
Details: The recycling bins have now been removed from the bin store because they were being contaminated too often with inappropriate waste. Consequently all rubbish is to go into the paladins and can everyone please make sure that everything goes into a paladin and is not left on the floor: the bin men will not take any rubbish that hasn’t been put in a paladin. Thank you. 


Heading: Car Park Gates
Date:
02/07/18
Details: Following extensive damage to the main vehicular gates, the insurers have now authorised for repair works to go ahead. The contractor has been instructed and asked to attend as a matter of urgency. 


Heading: Car Park Gates
Date:
28/06/18
Details: We are continually chasing up the insurers for the outcome of the claim following criminal damage to the gates. The insurers have been provided with all the necessary information required. We have asked the insurers to revert as a matter of urgency given the time this is taking for them to come back to us. We will keep you updated. 


Heading: Smoke Detectors / Fire Alarm
Date:
18/06/18
Details: Following issues identified on the main smoke alarm control panel, the engineer attended on Thursday 17th May 2018.
The engineer has advised that there are 3 main issues causing problems on site:-
1. Fire detection devices in many apartments are sited within close proximity of the kitchen and bathroom so that steam or burning of food can cause the system to be falsely activated on a frequent basis.
2. Extractor fans located in both the kitchen and bathrooms are often not being maintained and therefore fumes are not being carried away efficiently which again can cause the system to be falsely activated on a frequent basis.
3. Smoke heads have/are being removed in some of the apartment by the occupants.
In order to help resolve the issue of false activations the engineer has requested that each Leaseholder ensures the following is carried out immediately:-
1. Both the kitchen and bathroom fans are inspected and made fully operational with immediate effect and regularly serviced.
2. Under no circumstances are detector heads to be removed as by doing so this automatically sends a fault message down to the main control panel.

Please note that Leaseholders may be individually billed with a call-out charge and for works carried out if the engineer is called out in the future and finds that it is as a result of a detector head being removed or issues with the fans within a apartment. Thanking you for your immediate co-operation. 


Heading: Car Park Gates
Date:
12/06/18
Details: We have been advised that the situation with the gates is with the case handler at the insurance company. They will confirm back to us about repair works once they have assessed the claim and the incident has been logged with the police. 


Heading: Intercom system
Date:
12/06/18
Details: We are awaiting further information, costings and recommendations regarding the intercom system given that the replacement parts for the current intercom system are now obsolete. We will keep you updated as we hear further. 


Heading: Guttering and drainpipes
Date:
23/05/18
Details: The gutterings have been cleared and the connections of the drainpipes checked over following concerns about water leaking. 


Heading: Intercom
Date:
24/04/18
Details: There is an issue with the main intercom system for the one block. Unfortunately, due to the age of the system, we have been advised by contractors that sourcing parts to carry out a repair is very difficult with some parts now being obsolete. A full report on recommendations and costs is awaited by the Management Company from the contractors. 


Heading: Car Park Gates
Date:
11/04/18
Details: We are aware that damage has been caused to the car park gates. Contractors have been in attendance and are providing a full repair and cost to repair. Due to the extent of damage caused, insurers have been made aware to process a claim for the cost. 


Heading: Disruption to Water Supply on Monday 23rd April 2018
Date:
05/04/18
Details: Please note that the annual water tank chlorination will be taking place on Monday 23rd April 2018. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 


Heading: Car Park Gates
Date:
03/04/18
Details: We are aware that there is an issue with the car park gates. We have instructed a contractor to attend.


Heading: Gritting
Date:
26/02/18
Details: With the chance of frost and snow, the contractor has attended to spread grit and fill up the grit bin. 


Heading: Point 2
Date:
13/09/17
Details: The periodic fire alarm testing will be carried out today. There will be minimal disruption to residents.