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Out of hours emergencies: 0345 606 7660
For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday and after 5.00pm Fridays, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101
For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding weekends and Bank Holidays.
Click here to report a problem
Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Subletting Information Form
Please ensure that each time there is a change in your tenancy details that you complete and return a Subletting Information Form to judy@compass-bm.com.

Failure to do so may result in delays with access information for new tenants and / or insurance being invalidated if a property is left vacant for any period of time but not declared. Please click here to download a form SUBLETTING INFORMATION FORM

Cleaning
The communal areas are cleaned once a day. 
Your Handbook
Click to download theKingscourt Handbook
Fire Instructions
Click to download the What to do in the event of a fire
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please contact City Nites for access information. Thank you.
Share Certificate
Please click here to request a share certificate.
Grounds Maintenance
There are no communal grounds at this development.
Fees and Charges
Please click here to View our Fees and Charges

 

Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Coronavirus (CORVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email enquiries@compass-bm.com. Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (CORVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding CORVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of CORVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with CORVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Water Supply
Date: 13/03/2020
Details:
Severn Trent have advised they are will be in the area between 16th March until 22nd March 2020 to carry out some essential maintenance works and checks on the pipes.   They advise that in order to cause as little disruption as possible they will only be working between the hours of 10.00pm and 6.00am from Monday – Sunday.  They state that their work will only impact on your property for a short amount of time as they progress through the area.  Please see letter attached for further information and useful advice if you find that your water is discoloured – Severn Trent Letter – Kingscourt Arena

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Heading: Roller Shutter – Blocks C & D
Date: 12/11/19
Details:
Unfortunately, the roller shutter is not working for Blocks C & D.  Contractors have been out to check the electrics and the main roller shutter company are arranging for an engineer to attend.

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Heading: Roller Shutter – Blocks C & D
Date: 10/09/19
Details:
Following contractor attendance and a replacement part being ordered, contractors are due to attend on 17th September 2019 for the repair.

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Heading: Remedial Works
Date: 10/09/19
Details:
Contractors have been instructed to attend to the following works:-

  • Blocks C & D Car Park Entrance: there is a gate to the side of the roller shutter which previously has been bolted shut. Someone has taken these out and it needs to be re-secured, ideally in some way that is permanent.
  • Block C Door Exiting onto 1/F Balcony: please install a digi-lock onto this door so that we can control access to the balcony.
  • Block A Entrance: the three lights in the porch ceiling directly in front of the Block A entrance and City-Nites office entrance don’t appear to be working and need checking/repairing.

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Heading: Lift Panel in Block B
Date: 06/09/19
Details:
We have booked out Jackson Lifts given that the panel in the lift for Block B is currently lit up and the alarm symbol is illuminated.

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Heading: Lights and power out in Block A
Date: 02/09/19
Details:
We can confirm that an engineer was immediately booked out following reports that the lights and power were out at Block A. The contractors acknowledged us and know that it is marked as urgent.

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Heading: Lifts in Blocks A & B out of order
Date: 14/08/19
Details:
We can confirm that an engineer from Jackson Lifts is booked to attend to the issue with the lifts not working.

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Heading: Water Pump Maintenance Work
Date: 18/07/19
Details:
Please be advised that maintenance works will be carried out to the water tank on Monday 29th July 2019.  As such, the water supply will be switched off between 10.00am – 4.00pm whilst works are being undertaken.  Please ensure that all taps are turned off on the day so that when the water supply is turned back on, this will avoid any leaks within your property.  Thanking you for your co-operation and apologies for any inconvenience this may cause.

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Heading: Water Pump Cleaning
Date: 20/06/19
Details: 
The water tank will be cleaned and the chlorination checked on 29th July 2019 for Kings Court and 24th June 2019 for Arena View.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Roller Shutter Gate
Date: 13/05/19
Details:
Contractors have been booked out to attend to the roller shutter gate following a report that the gate is stuck.

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Heading: Water Pump Cleaning
Date: 13/03/19
Details: 
The water tank will be cleaned and the chlorination checked on Thursday 13th June 2019 for Kings Court and Monday 24th June 2019 for Arena View.  This may cause a disruption to the water supply between 10.00am – 3.00pm whilst this service is carried out.  We apologise for any inconvenience this may cause.

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Heading: Lift Number 1
Date: 12/03/19 – UPDATE
Details: The lift engineer has been in attendance and we have been updated to advise that the lift is now in full working order.

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Heading: Lift Number 1
Date: 12/03/19 – UPDATE
Details: The contractor has been in attendance in relation to the electric supply.  We have been advised that the lift is still stuck on the top floor with the doors stuck half open / half closed.  We have contacted the lift engineers immediately asking that an engineer attends urgently.

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Heading: Lift Number 1
Date: 11/03/19 – UPDATE
Details: We have been advised that the engineer has been in attendance and there is no fault with the lift itself.  The issue is down to the electric supply to the lift on site.  We have therefore booked out an electrical contractor to attend as soon as possible.

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Heading: Lift Number 1
Date: 11/03/19
Details: We can confirm that the lift engineer has been instructed to the lift that is out of order. 

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Heading: Faulty Vehicular Gates
Date: 22/02/19
Details: Contractors have been instructed and a contractor will be on site shortly to attend to the issue with the faulty gates.  The gates have been left open in the meantime.

Heading: Fire Panel Blocks A and B
Date: 19/02/19
Details: Contractors have been instructed and a contractor will be on site tomorrow (Wednesday 20th February 2019) to deal with the issue of the fault to the alarm for Blocks A and B.

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Heading: Meter Readings
Date: 19/02/19
Details: To confirm that from Wednesday 20th February 2019, residents can gain their meter readings direct by accessing the meter cupboards following the installation of digi locks today.  Please note that the code is provided within the Handbook for this development (located within the tabs for the development on this site) but for quick ease of reference the code is C0312Y.

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Heading: Meter Readings
Date:
08/02/19
Details: Contractors are booked to install digi locks to the meter cupboards. Once installed then residents will be able to gain their meter readings as required. Please revert to the Handbook within this development information for details and code information thank you. 

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Heading: Lift in Block A
Date:
25/10/18
Details: We have received a report that the unit panel inside the lift at Block A has fallen off again. We have contacted the lift engineers, Otis, asking them to attend as soon as possible especially as they confirmed that they had previously attended on 6th October 2018. 


Heading: Replacement of Carpets to Communal Areas
Date:
22/10/18
Details: We have now entered into a contract for the carrying out the replacement of carpets to the communal areas as first described in the notice of intention to leaseholders dated 14th August 2018. We can confirm that T & D Group have been formally instructed and we await confirmation on the start date for works. 


Heading: Recycling Bins
Date:
09/10/18
Details: We have spoken with the Council today who have confirmed that there is a city wide problem with the collection of the recycling bins. Can we ask that in the meantime residents dispose of all rubbish including their recycling rubbish in the general waste paladins provided. Please ensure that all cardboard is broken down to fit into the bin allowing for other residents to add items too. Please do not leave items outside of the bins as this will not be collected. Thanking you for your co-operation. 


Heading: Lift in Block A
Date:
03/10/18
Details: The lift engineers, Otis, have been booked out to attend to the unit panel inside the lift at Block A which is falling off. 


Heading: Car Park Space Numbering
Date:
25/09/18
Details: We are looking to obtain recommendations and quotations for car park spacing and numbering following reports that some residents are parking their additional cars in other residents’ spaces. Please note that residents must only park within their allocated space. For residents with more than one vehicle you will need to make alternative parking arrangements outside of the development for your additional vehicles. 


Heading: Lights and sensors
Date:
25/09/18
Details: We have instructed contractors to attend to look at the lights and sensors on site with the possibility of putting more sensors on site. 


Heading: Leaks
Date:
20/09/18
Details: Contractors have been booked out to attend to a leaking pipe in the car park in Blocks C and D. They have also been booked to attend to slow leak from pipes under Block B which is going into car park for Blocks A and B. 


Heading: Issue with light outside Apartment 29
Date:
19/09/18
Details: Contractors have been booked out to attend to the light that has gone outside Apartment 29. 


Heading: Automatic Gates Update
Date:
17/08/18
Details: The gate specialist company has advised that their engineer should be on site between 2.30pm and 3.00pm today to repair the gates. 


Heading: Automatic Gates Update
Date:
15/08/18
Details: The gate specialist company has provided a quotation for works following their attendance yesterday. The works have been authorised and they are organising for a contractor to attend on site tomorrow to repair. 


Heading: Automatic Gates
Date:
15/08/18
Details: Following a report that there was an issue with the gates, contractors have been in attendance. Unfortunately, the system is not resetting. The gate specialist company has therefore been instructed for attendance today. 


Heading: Intercom Front Door
Date:
15/08/18
Details: We understand that the intercom is not working in Block B. Contractors have been instructed to attend. 


Heading: Front Door
Date:
15/08/18
Details: Contractors have been instructed to attend to the front door following a report that the door is not closing and is staying open. 


Heading: FIRE SAFETY
Date:
20/06/18
Details: FIRE SAFETY – we would remind all residents that details of what to do in the event of a fire can be found by clicking on the YOUR HANDBOOK tab above and scrolling to the FIRE SAFETY SECTION that starts on page 8. 


Heading: Intercom outside Block B
Date:
15/06/18
Details: Contractors have attended to the intercom as no audio or speech coming through door panel. Parts have now been replaced and should all be in working order. 


Heading: Smoking
Date:
14/06/18
Details: Please note that smoking is strictly prohibited within the communal areas whether inside or out. For leaseholders with tenants in situ, please ensure that this is relayed to your tenants. Thank you. 


Heading: Bins & Homeless People
Date:
30/05/18
Details: A reminder for all residents to ensure that they close and lock the bin codes as there have been reports of a few homeless people setting up in the bin stores and making a mess.
If you do also have problems with homeless people at the development, please do not hesitate to contact the police via their “101” number as advised to us by them. Thank you. 


Heading: Intercom – Block B
Date:
18/05/18
Details: Contractors have been booked out following notification that there is an issue with the intercom for Block B. 


Heading: Smoking
Date:
16/05/18
Details: For smokers, please note that there are signs with regards to smoking in and around the development which must be adhered to. Please do not throw cigarette ends on the floor or look to extinguish cigarettes by using the walls of the development. Thanking you for your co-operation. 


Heading: Disruption to Water Supply
Date:
05/04/18
Details: Please note that the annual water tank chlorination will be taking place on Thursday 19th April 2018 for Kings Court and Tuesday 24th April 2018 for Arena View. As a result, the water supply to your apartments will be turned off for approximately 4 hours while the chlorination takes place. Please be prepared for this disruption. We apologise for the inconvenience and thank you for your co-operation and understanding. 


Heading: LED Lights in Car Park
Date: 28/03/18
Details: We note that several LED lights are out in the car park. A contractor has been assigned and ordered the replacements and will fit once received.


Heading: Issues with Aerial
Date: 29/01/18
Details: The contractor has attended and repaired the fault to the main aerial so all is in working order.


Heading: Exterior Redecoration
Date:
22/11/17
Details: The exterior redecoration is now underway and will be ongoing for the remainder of the year. Thank you for your cooperation throughout the course of the works.