IMPORTANT DEVELOPMENT ALERTS!

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Out of hours emergencies: 0345 606 7660 For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday, after 5.00pm on Fridays, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101 For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

 

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem

 

Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.

Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 

Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.

Building Insurance
Please click here to request a digital copy of the building insurance certificate.

Cleaning
The communal areas are cleaned once a fortnight. 

Your Handbook
Click here to download the St Michaels Court Handbook

 

Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other  information about the service.

Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.

Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00

Share Certificate
Please click here to request a share certificate.

Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660

Grounds Maintenance
There are no communal grounds at this development.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to judy@compass-bm.com to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Car Park Gates
Date: 03/12/19
Details: Contractors have been booked to attend to inspect the gates following reports that they seem to be intermittently working.

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Heading: Bins
Date: 03/10/19
Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –

  • Ensure that all general rubbish is in properly sealed bin bags.
  • Place all your rubbish in either a paladin or the appropriate recycling bin.

The bin men will not remove any rubbish that is not in a paladin / recycling bin and will not empty any paladin / recycling bin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area.

We appreciate that there have also been issues with bin collections.  The Council have advised that this is down to problems with their schedules – we are regularly chasing them about this though.

  • Do not overfill a paladin when there are other paladins with space in them.
  • When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin or recycling bin.

With particular regard to the recycling bins: –

  • Please make sure that you put the right recycling items in the right recycling bin. If a recycling bin is contaminated it will only be emptied if an additional decontamination charge is paid.
  • If the recycling bins are full then you must put your recycling in to one of the general waste paladins. Do not leave any recycling items on the floor as they will not be taken away.

Finally: –

  • If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice.

Thank you for your co-operation in this matter.

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Heading: Boundary Wall
Date: 26/09/19
Details: We have been chasing the Council with regards to their boundary wall that backs onto the cemetery.  We have been advised that although improvement works are in place for the cemetery (which we have noted are taking place now) the wall has not been included.  We have been advised however that they have requested a survey on the wall and we are chasing for the outcome of this survey.

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Heading: Weeds
Date: 26/09/19
Details: We have booked out contractors to attend to the weeds that are growing around the grounds of the development.

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Heading: Blocked Drains
Date: 26/09/19
Details: Following the torrential rain and reports about the level of water at the development, Dyno-Rod have been in attendance today and cleared the drains and gutters.

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Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

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Heading: External Redecoration Works – commencing Monday 10th June 2019
Date: 06/06/19
Details: External redecoration works are due to commence on Monday 10th June 2019.

Please find detailed useful information received from the contractors, Whittle Programming Painting:-

• Our hours of work are 8am – 4.30pm Mon –Thurs & 8am – 3.30 pm on Fridays .
• We will most likely be on site for around 5-6 working days depending on the weather.
• A lot of the front windows have historically been painted shut, so we would not require these open. The problems come with the doors for both undercoating and glossing – these will need to be opened and left open for around 4 hours. We cannot be held responsible for any damage to paintwork if the doors are closed before the paint is dry.
The best option is for the residents to contact our contractor direct to make arrangements. We will put his details on the notification slips that will be displayed on site.
• The cars that are parked close to the wall will need to be moved to allow access to paint the adjacent windows in the car park area.
• The Cherry picker will need to be used once on site and parked up overnight in the rear car park in an available space from 4.30pm – 8am Mon –Mon (8 days ).

If we could ask that residents who are parked in the areas identified above to ensure that the spaces are vacant please whilst the work is being undertaken.

Thanking you for your co-operation.

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Heading: Car Parking
Date: 13/05/19
Details: 
We would remind all owners and residents that all car parking spaces in the car park are allocated.

You must not park, or give permission for anyone else to park, anywhere other than in the space allocated to you.  

Should we become aware of anyone incorrectly parking then breach of lease charges of £60.00 will be incurred by the office or owner (and £60.00 for each occasion we have to make contact thereafter).

If you do find that someone is parking incorrectly in your space, please do not hesitate to let Compass Block Management know which apartment is causing the issue.  A windscreen notice is also available for you to download via our website at www.compass-bm.com (within the development name) as required.

For owners with tenants in situ, please ensure that your tenants park only in the allocated space for your apartment.

Thanking you for your co-operation.

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Heading: External Redecoration Works
Date:
20/11/18
Details: Letters are being sent out to leaseholders to confirm that a contractor has been instructed to commence the external redecoration works on a date to be confirmed in Spring 2019.

We also note that additional window repairs may be required to some apartments at the same time as the external redecoration works are undertaken. Owners of the apartments are to confirm to us by email (judy@compass-bm.com) by 20th December 2018 any repair issues required to your window frames. For tenants in situ please ensure that you report any issues with the window frames to your landlord in order that they may respond to us by 20th December 2018. Thanking you for your co-operation. 


Heading: Weeds and Rubbish
Date: 06/09/18
Details: The cleaning contractors have been booked out to attend to cutting back and killing the weeds. We have also asked them to remove the chair and other rubbish that has been left around the bins. Please note that items should not be dumped outside of the bins – any bulky items such as chairs need to be organised by the residents to be collected direct by the Council as the normal waste collection will not take these items away.


Heading: Car Parking
Date: 07/08/18
Details: A reminder that all car parking spaces are allocated and you must not park anywhere other than in your designated space. You must not park or give permission for anyone else to park, anywhere other than in the space allocated to you even if it appears to be free. Doing so has a detrimental effect on other residents. The car parking spaces in the courtyard are clearly labeled. The parking for the front of the building is also allocated. Thanking you for your co-operation.


Heading: Sky Access
Date: 18/07/18
Details: For all Sky subscribers, can you please confirm to jeremy@compass-bm.com whether you are experiencing any issues with your Sky signal. The Management Company are looking into a possible problem with the signal to the communal satellite dish for Sky users. Many thanks for your co-operation.


Heading: Bin Store and Area User Guide
Date: 17/07/18
Details: A circular is being sent out to all residents and leaseholders regarding the disposal of rubbish. To keep the bin store / area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations dispose as follows:-
• Ensure that all general rubbish is in properly sealed bin bags.
• Place all your rubbish in either a paladin or the appropriate recycling bin.
The bin men will not remove any rubbish that is not in a paladin / recycling bin and will not empty any paladin / recycling bin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area.
• Do not overfill a paladin when there are other paladins with space in them.
• When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin or recycling bin.
With particular regard to the recycling bins: –
• Please make sure that you put the right recycling items in the right recycling bin. If a recycling bin is contaminated it will only be emptied if an additional decontamination charge is paid.
• If the recycling bins are full then you must put your recycling in to one of the general waste paladins. Do not leave any recycling items on the floor as they will not be taken away.
Finally: –
• If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice.
Thank you for your co-operation in this matter.


Heading: Rodents
Date: 13/07/18
Details: We understand that there have been sightings of rodents at the development.
Midland Pest Control will be on site on Monday 16th July 2018 to attend to this issue. This may be as a result of the broken downpipe for which contractors have already been booked out to attend to as a matter of urgency.


Heading: Issue with guttering
Date: 18/05/18
Details: Contractors will be in attendance on Monday 21st May 2018 to take a look at the guttering following reports that water is leaking down the side of the building. Contractors have asked that the car parking spaces directly below are kept free during the day on Monday so that they can access – many thanks.


Heading: Carpet Clean for both stairwells
Date: 09/05/18
Details: Contractors have been booked out to carry out a carpet clean to both stairwell carpets.


Heading: Maintenance Reports
Date: 30/04/18
Details: Contractors have been booked out to attend to grill in car park, missing end cap on drainage pipe and repair to fire extinguisher bracket.


Heading: Weeding of site
Date: 26/04/18
Details: When next on site, the cleaning company will clear up and weed the site to include the car park area. They will also remove the excess pieces of wood which someone has left.


Heading: Window Cleaning Rescheduled
Date: 15/12/17
Details: You may have noticed that the external windows were not cleaned this week as scheduled. This was due to the poor weather conditions. The window cleaning has been rescheduled for Tuesday 19th December 2017. We apologise for any inconvenience caused.


Heading: Rodents
Date:
21/08/17
Details: Following reports of a mouse inside an apartment, pest control have carried out a full inspection of the communal areas and have confirmed that there are no rodents in the communal areas. The local problem has been dealt with swiftly by the apartment.


Heading: Weed removal
Date:
25/07/17
Details: The contractor attended today to spray and remove the weeds that had been growing at the front of the development. The area is now clear.