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Out of hours emergencies: 0345 606 7660 For all URGENT block communal maintenance issues occurring out of hours (i.e. after 5.30pm Monday-Thursday, after 5.00pm on Fridays, weekends and Bank Holidays), please contact our emergency service on 0345 606 7660.

All non-urgent issues will be dealt with during our normal Monday-Thursday office hours of 9.00am-5.30pm and Friday 9.00am-5.00pm.

Out of hours support for non-emergencies: 101 For support with non-emergencies, including antisocial behaviour and rough sleeping, please report to the police by calling 101.

Compass Maintenance Contact is Judy Wyatt

 

Maintenance
Please report all communal maintenance issues using our online portal. This is monitored between the hours of 9.00am and 5.30pm from Monday to Thursday, 9.00am and 5.00pm Friday, excluding bank holidays.
Click here to report a problem

 

Window Cleaning
Windows are cleaned on a quarterly basis. You will receive a leaflet in your letterbox a few days before the works are carried out.
Car Parking
If you are unsure of your space allocation, please refer to your Lease document or tenancy agreement. If someone is parking in your space, please place this notice on the windscreen of the vehicle.
Download a windscreen notice
Compass Block Management does not have the power to clamp or remove vehicles. If you have reason to believe that a vehicle has been abandoned, please report this to the local authority. 
Noise Complaints
To report a noise complaint, you must provide the number of the apartment responsible. We will then write to the apartment in question.
Click here to report a noise complaint 
For persistent noise complaints, please report to Birmingham City Council by clicking here.
Building Insurance
Please click here to request a digital copy of the building insurance certificate.
Cleaning
The communal areas are cleaned once a fortnight. 
Your Handbook
Please click here to request a copy of the St Michaels Court Handbook.
Complaints
If you are not happy with our services, you can read more about how we handle complaints in our Complaints Procedure for Block Management – December 2019
Refuse & Recycling
Your waste and recycling is collected by Birmingham City Council.
Click here for your collection day and other  information about the service.
Bulky Waste
If you would like to dispose of bulky items such as furniture and appliances, please arrange a collection with Birmingham City Council.
Click here to book a collection.
Please do not leave bulky items in the bin store as they will not be collected.
Replacement Fobs
Please use the online prompt “report a problem within your development” to purchase a replacement car park remote and then select “other”. Thank you.
The cost of a replacement car park remote is £50.00
Share Certificate
Please click here to request a share certificate.
Fire Alarm Testing
Fire alarms and smoke devices are tested to British Standards.
Click here to report a fault within working hours
To report a fault out of hours, please contact our emergency service on 0345 606 7660
Grounds Maintenance
There are no communal grounds at this development.
Fees and Charges
Please click here to view COMPASS – ADMINISTRATIVE CHARGES.2020

 

Dealing With Conflict & Confrontation From Other Members Of The Public
A reminder that members of staff for Compass Block Management are not police officers or police staff. They do not have any police powers. They are members of public and have the same rights and obligations of any other member of the public.

If any incidents do occur, please contact the police immediately via 999 (for all emergencies) or 101.

NOTICE BOARD

CLICK TO VIEW ALL MAINTENANCE HISTORY

Heading: Boundary Wall
Date: 30/09/2021
Details: We are continually chasing up Birmingham City Council about when works are due to be carried out to repair their boundary wall which has collapsed into the courtyard / car park area.  Unfortunately, we have not been provided with any definitive details or dates.  As soon as we hear anything further, we will update the website.

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Heading: Grounds Maintenance
Date: 30/09/2021

Details: Please be advised that contractors, Collins Co, will be on site on Wednesday 6th October 2021 to make a start on the grounds maintenance.  Unfortunately, as we seem to be no further forward with the Council for the boundary wall works, Collins Co will at least attend to the weeds and overgrowth where they can.  As such, we would be grateful if you could organise for your vehicles to be parked off site from 9.30am to 5.00pm on Wednesday 6th October 2021.  If you do incur any off road parking costs during this process, please email [email protected] with your details and copy receipt for reimbursement.  Thank you.

Please note that the Management Company, Compass Block Management and Collins Co will not accept any responsibility or liability for any accidents, damage or loss incurred to any vehicles that have not been moved (or arrangements made to move on the day) from the car park whilst grounds maintenance works are being carried out.

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Heading: Boundary Wall
Date: 18/08/2021
Details: We have been advised on the following:-

“The proposal for the damaged wall is to construct scaffolding on both sides of the wall (residential car park and cemetery). The scaffolding would brace the wall to allow the necessary repairs to be undertaken safely”.

We are advised this would mean that additional car park spaces would be sectioned off – we are chasing to find out how residents affected can claim back the parking from them. We are advised that the estimated time for the works to be undertaken would be around 4 – 5 weeks which will include the scaffolding being built and the wall being made safe. We are also advised that the the drawings for the scaffolding will take around 7 – 10 days to complete and once the drawings have been issued, then the scaffolding could be installed within a few days once the drawings have been issued to the scaffold contractor. We have been chasing to find out any sort of likely timescales and are still waiting for an update. We have made the council and the council contractors aware that the new grounds maintenance team are waiting to address works – it may be that the grounds maintenance team will make a start to the areas which will not be affected. As soon as we hear anything further we will update the system.

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Heading: Boundary Wall
Date: 06/08/2021
Details: Despite persistent chasing to the Council you will note that the boundary wall collapsed.  As you will see, the Council have cornered off the area and are addressing necessary repairs.  We are chasing for updates.

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Heading: Grounds Maintenance
Date: 06/08/2021
Details: We can confirm that we have disinstructed the contractors previously used. The new contractors are Collins Co. They will be looking to carry out grounds maintenance works as soon as possible (currently waiting for works to be completed on the boundary wall belonging to the Council).

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Heading: Boundary Wall
Date: 30/06/2021
Details: We are advised that the Senior Structural Engineer for the cemetery will be inspecting the boundary wall.  We will be meeting them on site at St Michaels Court tomorrow. 

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Heading: Site Inspection and Update
Date: 22/06/2021
Details: Further to a recent site inspection carried out by Compass Block Management, we can relay the following:-

Boundary Wall – the boundary wall belongs to the local cemetery / council.  You will have noted that the wall is in poor condition.  We have been continually chasing the cemetery / council about this situation.  A surveyor for the cemetery finally came out.  We are chasing up as we understand a report has been provided to the cemetery / council, together with costings.  We have also had contractors out on behalf of the management company to provide independent advice.  We will keep you updated via the website.

Grounds – we had instructed contractors to attend to all the weeding, jetwashing, cutting back and thorough clean up of the development.  As you will note, they have not attended to this. As such, we have instructed new contractors to attend.  They will be meeting with us on site this week or over the weekend so we can show them the development, confirm costings and then look to commence works asap.

Rear Door and Frame – contractors have been instructed to quote for repair / replacement of the rear door and frame located towards the small parcel of land located via the courtyard and rear of the communal area to apartments.

Car park grills – contractors have been instructed to quote for repair / replacement.

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Heading: Courtyard
Date: 26/05/2021
Details: We have been chasing the cleaning contractors with regards to the condition of the courtyard.  We have advised that they need to ensure that they not only do a general clean up but ensure all weeds are removed and overgrowth cut back.

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Heading: Boundary Wall
Date: 26/05/2021
Details: The contractors for the Council have been out to inspect the boundary wall of which they are responsible.  We are chasing them for an update as we have not heard further back from them since the inspection.

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Heading: Boundary Wall
Date: 11/03/2021
Details: The Council have reverted to to confirm that contractors have been requested to attend the site to inspect the area from both sides of the wall.  They advise they will prepare a quote which will then have to be authorised by the Council before work can proceed.  We will continue to update the website once we hear further.

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Heading: Boundary Wall
Date: 16/02/2021
Details: We have been advised that the contact we had has moved to another area within the Council.  He has, however, reported to his line manager to gain an update on the situation and will let us know.  Once we hear back, we will provide an update.

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Heading: Boundary Wall
Date: 27/01/2020
Details: Despite regular chasers to the Council over the last couple of years about the boundary wall (of which they are responsible), we have heard nothing further.  We have sent another chaser today reiterating that the wall is in disrepair with brickwork falling into the car park.  We will continue to keep chasing and provide an update once we hear anything.

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Heading: Noise & Large Gatherings
Date: 24/11/2020

Details: We understand that unfortunately noise and disturbance has been experienced from one of the apartments.  We understand that the police have been contacted, in particular with regards to concerns about the number of people gathering in the apartment during lockdown.  To confirm that the owners have been contacted.  

A reminder to all that it is a breach of lease to cause noise and disturbance to neighbours.  If you do experience any problems please report to the police and ensure that you relay to us.  Breach of lease charges will also be incurred if problems persist.

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Heading: Fire Safety for the Home
Date: 14/10/2020

Details: Please find a copy of the latest safety advice for the home – Fire safety poster ARMA-HFRS (1).October 2020

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Heading: West Midlands COVID-19 Update
Date: 03/07/2020

Details: Please see West Midlands update we have received Covid 19 – update 03.07.2020

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Heading: West Midlands COVID-19 Update
Date: 19/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 19.06.2020

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Heading: West Midlands COVID-19 Update
Date: 15/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 12.06.2020

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Heading: West Midlands COVID-19 Update
Date: 05/06/2020

Details: Please see West Midlands update we have received Covid 19 – update 05.06.202

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Heading: West Midlands COVID-19 Update
Date: 29/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 29.05.2020

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Heading: West Midlands COVID-19 Police Update
Date: 28/05/2020

Details: Please see West Midlands update we have received Covid 19 – West Midlands Police update 28.05.2020

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Heading: West Midlands COVID-19 Update
Date: 15/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 15.05.2020

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Heading: West Midlands COVID-19 Police Update
Date: 15/05/2020

Details: Please see West Midlands Police update we have received Covid 19 – police update 15.05.2020

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Heading: Gardening
Date: 12/05/2020
Details:
Contractors have been instructed to cut back the buddleia surrounding the car park.  They have also been instructed to attend to the weeds growing in the car park and to the front of the building.

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Heading: West Midlands COVID-19 Update
Date: 07/05/2020

Details: Please see West Midlands update we have received Covid 19 – update 07.05.2020

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Heading: West Midlands COVID-19 Update
Date: 05/05/2020

Details: Please see West Midlands update we have received Covid update – 01.05.2020

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Heading: West Midlands COVID-19 Update
Date: 27/04/2020

Details: Please see West Midlands update we have received Covid update – 24.04.2020

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Heading: West Midlands COVID-19 Update
Date: 20/04/2020

Details: Please see West Midlands update we have received Covid update

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Heading: West Midlands COVID-19 Update
Date: 01/04/2020

Details: Please see West Midlands update we have received:-

West Midlands COVID-19 Update

Latest updates as at: Monday 30 March 2020, 20:00

Purpose of this briefing

This is a regularly updated briefing which aims to give regional stakeholders:

·         An overview of the spread of COVID-19 in the urban West Midlands (Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton)

·         A single view of the actions of the West Midlands Combined Authority (WMCA), Transport for West Midlands (TfWM) and the Mayor of the West Midlands in response to COVID-19

·         A guide on where to find detailed regional information to support the existing national Government guidance

Latest Headlines

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands the biggest regional hotspot for COVID-19 after London.

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies [BBC News, 27 March 2020]

·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]

·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

 

Key messages to the public

Stay at home

You must stay at home, only leaving for the following very limited purposes: 

·         Shopping for basic necessities, as infrequently as possible

·         One form of exercise a day – for example, a run, walk or cycle – alone or with members of your immediate household

·         Any medical need, to provide care or to help a vulnerable person

·         Travelling to and from work, but only where this absolutely cannot be done from home.

Protect the NHS

You must stay at home to protect the NHS

·         The NHS only has a limited number of doctors, nurses and specialist equipment

·         We are working around the clock to increase NHS capacity

·         The more people who get sick, the harder it is for the NHS to cope

·         We must slow the spread of the disease so that fewer people are sick at any one time.

Save lives

You must stay at home to protect the NHS and save lives. The police will have the powers to enforce the following restrictions:  

·         Dispersing gatherings of more than two people in public, excluding people you live with

·         Issuing fines to anyone who does not comply with these rules

·         Closing shops that are not essential, as well as playgrounds and places of worship.

Message from Andy Street, Mayor of the West Midlands

“We’re in the midst of an immensely challenging time for everyone in the West Midlands, and we’re all rightly worried about our family members, friends and neighbours. The West Midlands response has been phenomenal. There are plenty of tough weeks ahead, but I know we are well placed to get through this. Thank you to everyone for showing such resolve and responsibility. Please follow the Government advice, stay at home, protect our NHS, and save lives.”

 

Further information

·         View details of WMCA COVID-19 support and guidance

·         Latest WMCA Communications updates

·         Full guidance on staying at home

·         Find the most up to date medical advice

Latest COVID-19 Public Health England and NHS update

·         There have been 1,372 confirmed cases of COVID-19 in the West Midlands. This makes the West Midlands to biggest regional hotspot for COVID-19 after London

·         Work has begun on a new Nightingale Hospital at the National Exhibition Centre in Solihull with capacity for 5,000 beds which will open in mid-April [BBC News, 27 March 2020]. Work has also begun on a mortuary at Birmingham Airport with the capacity for 1,500 bodies. [BBC News, 27 March 2020]

Confirmed Cases

Local Authority                                       Sat 28/3               Sun 29/3         Mon 30/3

Birmingham                                            428                       513                 578

Coventry                                                 54                         79                   101

Dudley                                                    83                         122                 136

Sandwell                                                116                        138                 144

Solihull                                                   54                          74                   87

Walsall                                                   108                       125                 151

Wolverhampton                                      116                       153                 175

Totals                                                      959                      1,204               1,372

Correct as at 17:00, 30 March 2020

 

 

   

Further information

·         Latest PHE / NHS data on COVID-19 cases in the West Midlands

 

WMCA’s response to COVID-19

WMCA has been focused on the following six areas of activity in response to COVID-19, working closely with our seven constituent councils, and focusing on the areas where the Combined Authority can add to what is being done by Government and other public bodies:

·         Strategic Co-ordination across the Public Sector: Working together across the public sector to ensure that the response to COVID-19 is joined up and effective as possible

·         Protecting the Regional Economy: Working with businesses and representative organisations to make sure that support is provided to businesses and workers to ensure the West Midlands economy can recover as swiftly as possible following the COVID-19 outbreak

·         Running the Transport Network: Reducing services because of the guidance limiting travel in the region, but running sufficient services on train, Metro and bus networks to allow key workers to get to their work in a safe manner

·         Supporting All Our Communities: Ensuring all communities of the West Midlands are looked after during the COVID-19 outbreak, including all faith and ethnic minority groups and other vulnerable groups such as the homeless, those with mental health issues or disabilities and older people

·         Communicating with the Public: Giving clear guidance to people in the West Midlands about what they are expected to do during the COVID-19 outbreak

·         Adapting the WMCA’s Own Operations: Ensuring our staff are safe and healthy, while continuing the activities of WMCA.

Strategic Co-ordination across the Public Sector

Context: The response to COVID-19 will require the joined-up working between different public sector organisations to tackle the outbreak and the impact on public services and the regional economy. WMCA is well-positioned to work closely with public sector bodies given its existing collaborative working relationships, particularly with councils and with those agencies involved in transport, housing, skills, employment, policing and health.

The purpose of this activity is:

·         Work closely with other public sector organisations

·         Support regional resilience planning and resourcing

The structures leading this work in the West Midlands are:

·         Regional Strategic Co-ordinating Group: (Senior leaders from West Midlands Police, Councils, NHS, PHE, WMCA) reporting to COBR in London

·         Regular Mayor and Council Leaders Conference Calls (Mayor, Council Leaders, Respective Chief Executives, briefed by other agency leaders e.g. Chief Constable of West Midlands Police)

·         Calls between the Mayor and leaders from the NHS, Public Health England, Police and other public bodies.

 

Protecting the Regional Economy

Context: The public health measures, which have been implemented to slow the spread of COVID-19, are having a huge impact on the West Midlands economy. Government has put in place unprecedented support measures to help businesses and workers through this time. The WMCA is working with representative organisations to make sure that this support is getting through to businesses and workers, and is working on plans to accelerate the economic recovery after the COVID-19 outbreak.

The purpose of this activity is:

·         Monitor the latest economic situation for businesses in the West Midlands

·         Ensure Government support is reaching West Midlands businesses and workers

·         Lobbying Government to secure further support for West Midlands businesses and workers

·         Prepare for the economic recovery following the COVID-19 outbreak

·         Connecting West Midlands businesses with the frontline public sector organisations e.g. the NHS, who may need support.

The structures leading this work in the West Midlands are:

·         Regular Economic Contingency Group meetings (WMCA, Councils, TUC, LEPs, Chambers of Commerce, West Midlands Growth Company, Bank of England, BEIS)

Latest updates:

·         Set up West Midlands COVID-19 Business Support website, which sets out the support available to businesses and key contacts in the West Midlands [WMCA, 25 March 2020]

·         Lobbied for further support for self-employed workers, in the run up to the Chancellor’s announcement of further measures [WMCA, 24 March 2020; GOV.UK, 26 March 2020]

·         Promoted Government request for engineering support for ventilator manufacturing to West Midlands firms [GOV.UK, 16 March 2020], with Meggitt, the aerospace company based in Coventry, forming part of the VentilatorChallengeUK consortium [Meggitt, 30 March 2020]

·         Organising a series of sector-based business roundtables to understand the impact of COVID-19 on different sectors and how well current support plans are working

·         Working with banks (Lloyds, NatWest, HSBC UK and Barclays) in the region to ensure that businesses have sufficient liquidity.

Running the Transport Network

Context: Due to the Government’s guidance limiting people’s movement, Transport for West Midlands has been working with operators to reduce the number of services to the appropriate level to be sufficient for key workers.

The purpose of this activity is:

·         Run a limited service to allow key workers to access work and residents to be able to access essential shopping and healthcare

·         Protect the health and safety of all those working on the transport network

·         Ensure that operators are able to able to reinstate full transport services when the lockdown is finished.

The structures leading this work in the West Midlands are:

·         TfWM

·         Bus Alliance (bus operators across the West Midlands)

·         West Midlands Rail Executive (councils and rail operators in the West Midlands)

Latest updates:

·         Train, Metro and rail networks are operating reduced services because of the updated Government COVID-19 guidance [West Midlands Network, 30 March 2020]

·         86% reduction in public transport journeys in the West Midlands as the public follow Government advice [TfWM, 29 March 2020]

·         Public are urged not to travel in the West Midlands unless absolutely necessary  [TfWM, 23 March 2020]

·         Train franchise agreements are suspended and emergency measures are implemented where train companies operate services for a management fee [GOV.UK, 23 March 2020]

·         Transport construction projects controlled by TfWM, including Midland Metro Alliance works are temporarily paused [MMA, 23 March 2020]

·         Peak time travel restrictions are lifted for older passengers to be able to access dedicated supermarket opening hours [TfWM, 18 March 2020]

·         Cleaning services are strengthened on bus, train and metro services across the West Midlands. [TfWM, 18 March 2020]

 

Supporting All Our Communities

Context: During this challenging time for the region, all communities need to come together to support people, particularly those who are vulnerable. WMCA and councils are working together to ensure that community efforts can contribute to the overall response to the COVID-19 outbreak effectively.

The purpose of this activity is:

·         Work with faith and community organisations to co-ordinate support for those who need it

·         Support vulnerable communities in the West Midlands like those with mental health issues, disabilities or the homeless

·         The structures leading this work in the West Midlands are:

·         Faith leaders who have previously been engaged by WMCA, for example at the Mayor and Faith Conference

·         WMCA and Mayor’s Office working closely with local authorities

Latest updates:

·         Set up Community Support Hub website, where people can find local groups near them [WMCA, 27 March 2020]

·         Making a listing of online learning courses available for people who are furloughed or working from home in the West Midlands [WMCA, 27 March 2020]

·         Hosted a webinar meeting of faith leaders to discuss community support offered by faith groups, encourage congregations to worship safely from home, and tackling hate crime

·         Launched a new call for donations to the Change Into Action alternative giving scheme to help the homeless in the West Midlands [WMCA, 25 March 2020]

Communicating with the Public

Context: During the COVID-19 outbreak, it is critical that the public understand the medical guidance and act accordingly to tackle the virus. Due to restrictions on contact, public services will also have to change, and these changes need communicating to the public. Furthermore, this will be a worrying time for residents, and there is a need to reassure and comfort people, and to celebrate positive stories of people supporting one another through the crisis.

The purpose of this activity is:

·         Ensure people in the West Midlands understand the Government’s guidance

·         Provide clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explain what is being done in the West Midlands and reassure the public that there is a committed regional response to the crisis

·         Make the case for further Government support.

The structures leading this work in the West Midlands are:

·         Regular Regional Press Briefing Sessions: These briefing sessions for the press are hosted by representatives from a range of public sector organisations in the region, including the Mayor, Public Health England, the NHS, West Midlands Police, the West Midlands Police and Crime Commissioner, Birmingham City Council, and the Local Resilience Forum

·         West Midlands Regional Communications Directors’ Calls: These calls allow Communications Directors from councils, WMCA and other public bodies to co-ordinate communications activities across the West Midlands.

Latest updates:

·         Amplifying the Government’s official guidance on COVID-19 to people in the West Midlands through WMCA’s communications channels

·         Providing clear regional guidance on changes to public services, such as new transport timetables or skills provision

·         Explaining what is being done in the West Midlands and making the case for further Government support through the Mayor’s media appearances.

 

Adapting WMCA’s Own Operations

Context: WMCA as an organisation has responsibilities for supporting economic growth in the West Midlands, including transport, housing, skills, and making sure everyone in the West Midlands benefits from that economic growth through work on areas like mental health and homelessness. During the COVID-19 outbreak, WMCA will adapt to support the immediate needs of the West Midlands, working closely with public sector partners, and will also ensure that essential WMCA activities continue.

The purpose of this activity is:

·         Keep our staff and those of our suppliers safe and healthy during the COVID-19 outbreak

·         Reprioritise effort towards meeting the immediate needs for tackling the COVID-19 outbreak

·         Ensure essential WMCA operations continue.

The structures leading this work in the West Midlands are:

·         WMCA Senior Leadership Team, led by Deborah Cadman, Chief Executive, WMCA

·         TfWM Leadership Team, led by Laura Shoaf, Managing Director, TfWM

Latest updates:

·         Staff members have been instructed to work from home if they can, and only essential staff can work at the WMCA office at 16 Summer Lane in Birmingham

·         Supporting WMCA suppliers by shortening payment terms from ’30 days’ to ‘zero days’ and bolstering the team to ensure fast payments [WMCA]

·         Providing financial assurances to colleges and adult education providers in the West Midlands about future payments from WMCA. [WMCA, 24 March 2020]

 

Heading: Coronavirus (CORVID19) – ISOLATION
Date: 31/03/2020

Details: ISOLATION

If you are in self-isolation because you have or may have contracted Covid-19 it is vital that you let us know as soon as possible so that we can contact the rest of the residents to let them know that they should take extra precautions and increase their sanitation and so that, as necessary, we can organise a deep clean of the communal areas in accordance with PHE guidance.

When you contact us, please can you also advise how you are organising deliveries, particularly food, to your apartment and how rubbish is to be disposed of. Please remember: –

  • rubbish should only be placed outside of your apartment door at a specific time for collection.
  • that whoever is picking up the rubbish should be properly protected.
  • that all rubbish must be double bagged.
  • rubbish which contains personal waste (e.g. tissues) and cleaning cloths must be isolated within the flat for 72 hours before being disposed of in communal bin stores.

We would also ask that you also let us know if you become aware that any of your neighbours have gone into self-isolation.

For further useful guidance regarding isolation and social distancing please go to

https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and-away-from-others
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Heading: Coronavirus (COVID19) – update
Date: 24/03/2020
Details: Following government guidelines, all staff for Compass Block Management are working remotely from home until further notice. Please continue to report any block maintenance issues via our online reporting system.

If you wish to speak to a member of staff by phone but are experiencing any problems getting through, please email [email protected] Please leave your name, phone number, first line of your address and a quick summary of your enquiry in order that we may forward onto the relevant member of staff to respond to you.

Thank you for your patience and understanding while we work to maintain services as much as possible during this period.

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Heading: Coronavirus (COVID19)
Date: 18/03/2020

Details: As you will be aware, the Coronavirus (COVID-19) outbreak is spreading across the country and is a cause for concern for all of us. It is anticipated that COVID-19 will cause disruption to all businesses and to our day-to-day lives over the coming weeks and months.

As the government’s guidance is likely to change as time passes, we would like to make you aware we have a Business Continuity Plan (BCP) in place to enable us to maintain a level of service during these unprecedented and difficult times.

Our office is currently open, but we have systems in place to allow our staff to work remotely if required. However, in the event that our BCP is put into effect and our office has to close, even with key staff working from home and engineers/contractors in the field, it is highly likely that you will experience some disruption in the services provided due to reduced capability. We will do whatever we can to minimise any such disruption but would ask for your patience and understanding while we work to maintain services during this period.

You will appreciate this is an evolving situation. We will continue to act on the advice provided by Public Health England and will inform you if there is any material change to our business continuity. 

For further information and the latest advice regarding COVID-19, please visit: –

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

As it important that we are all kept up to date about the spread of COVID-19, we ask that you inform us immediately if you or if you know of anyone in your apartment block who has either been diagnosed with COVID-19 or advised to self-isolate. We can then make the other residents and the building service contractors aware of the situation.

We thank you in advance for your understanding and cooperation.

Important – For Owners & Residents

To help protect the developments and individual properties during this period, we urge owners to ensure that all their electrical appliances, boilers, heaters, water supply, kitchen and bathroom plumbing are checked and maintained to minimise leaks.  For all owners & residents, please ensure that the security of the development is maintained by ensuring the communal doors are shut when entering and exiting the premises.  Please also be mindful of your neighbours regarding noise, especially during the day with more people having to work from home during this difficult period.

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Heading: Window Frame Work
Date: 13/02/2020
Details: We can confirm that a cherry picker will be on site to the front of the building to attend to window sills from Wednesday 4th March 2020 to Friday 6th March 2020.

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Heading: Boundary Wall
Date: 27/01/2020
Details: We had been advised that a survey to the boundary wall would be undertaken especially in light of the works being carried out to the cemetery.  Despite regular chasers to the Council last year about this though we have heard nothing further.  We have logged as an issue with the main office due to the lack of information provided.  We will continue to chase up and keep you updated.

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Heading: Annual and Regular Service Checks on Hot Water Cylinders and Boilers
Date: 04/12/19
Details: We ask that all owners ensure their hot water cylinders & boilers are inspected on an annual basis with a copy of the Certificate provided to us. 

Please note that owners may be held accountable for the full cost of repairs to communal areas and neighbouring properties if the cause was found to be faulty equipment that had not been regularly checked and maintained.

We also recommend that your apartment is checked on a monthly basis for areas where leaks can appear especially during these colder months:-

  • Plumbing below sinks, dishwashers, washing machines and toilets
  • Beneath kitchen units by removing the kick panels
  • Seals around kitchen splashbacks and taps
  • Checking the airing cupboard to view hot water cylinders / boilers and other connections
  • Seals around the joints between tiles and baths or showers

When a leak does occur, it will often be the result of a very simple issue that could have been detected at an earlier opportunity. 

To reduce the chance of leaks and therefore minimising costs to yourselves and impacting on your neighbours, please do carry out regular checks on your apartments.  Please forward Annual Certificates to [email protected] to confirm that hot water cylinders and boilers are being serviced and maintained.

Thanking you for your co-operation.

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Heading: Car Park Gates
Date: 03/12/19
Details: Contractors have been booked to attend to inspect the gates following reports that they seem to be intermittently working.

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Heading: Bins
Date: 03/10/19
Details: In order to keep your bin store/area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations when disposing of your rubbish: –

  • Ensure that all general rubbish is in properly sealed bin bags.
  • Place all your rubbish in either a paladin or the appropriate recycling bin.

The bin men will not remove any rubbish that is not in a paladin / recycling bin and will not empty any paladin / recycling bin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area.

We appreciate that there have also been issues with bin collections.  The Council have advised that this is down to problems with their schedules – we are regularly chasing them about this though.

  • Do not overfill a paladin when there are other paladins with space in them.
  • When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin or recycling bin.

With particular regard to the recycling bins: –

  • Please make sure that you put the right recycling items in the right recycling bin. If a recycling bin is contaminated it will only be emptied if an additional decontamination charge is paid.
  • If the recycling bins are full then you must put your recycling in to one of the general waste paladins. Do not leave any recycling items on the floor as they will not be taken away.

Finally: –

  • If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice.

Thank you for your co-operation in this matter.

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Heading: Boundary Wall
Date: 26/09/19
Details: We have been chasing the Council with regards to their boundary wall that backs onto the cemetery.  We have been advised that although improvement works are in place for the cemetery (which we have noted are taking place now) the wall has not been included.  We have been advised however that they have requested a survey on the wall and we are chasing for the outcome of this survey.

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Heading: Weeds
Date: 26/09/19
Details: We have booked out contractors to attend to the weeds that are growing around the grounds of the development.

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Heading: Blocked Drains
Date: 26/09/19
Details: Following the torrential rain and reports about the level of water at the development, Dyno-Rod have been in attendance today and cleared the drains and gutters.

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Heading: Recycling Bins
Date: 06/09/19
Details: We have been advised by the Council that unfortunately “the recycling service is severely behind at the moment”.  The Council have advised all residents to place all rubbish in the general bins for the moment.  Thank you.

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Heading: External Redecoration Works – commencing Monday 10th June 2019
Date: 06/06/19
Details: External redecoration works are due to commence on Monday 10th June 2019.

Please find detailed useful information received from the contractors, Whittle Programming Painting:-

• Our hours of work are 8am – 4.30pm Mon –Thurs & 8am – 3.30 pm on Fridays .
• We will most likely be on site for around 5-6 working days depending on the weather.
• A lot of the front windows have historically been painted shut, so we would not require these open. The problems come with the doors for both undercoating and glossing – these will need to be opened and left open for around 4 hours. We cannot be held responsible for any damage to paintwork if the doors are closed before the paint is dry.
The best option is for the residents to contact our contractor direct to make arrangements. We will put his details on the notification slips that will be displayed on site.
• The cars that are parked close to the wall will need to be moved to allow access to paint the adjacent windows in the car park area.
• The Cherry picker will need to be used once on site and parked up overnight in the rear car park in an available space from 4.30pm – 8am Mon –Mon (8 days ).

If we could ask that residents who are parked in the areas identified above to ensure that the spaces are vacant please whilst the work is being undertaken.

Thanking you for your co-operation.

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Heading: Car Parking
Date: 13/05/19
Details: 
We would remind all owners and residents that all car parking spaces in the car park are allocated.

You must not park, or give permission for anyone else to park, anywhere other than in the space allocated to you.  

Should we become aware of anyone incorrectly parking then breach of lease charges of £60.00 will be incurred by the office or owner (and £60.00 for each occasion we have to make contact thereafter).

If you do find that someone is parking incorrectly in your space, please do not hesitate to let Compass Block Management know which apartment is causing the issue.  A windscreen notice is also available for you to download via our website at www.compass-bm.com (within the development name) as required.

For owners with tenants in situ, please ensure that your tenants park only in the allocated space for your apartment.

Thanking you for your co-operation.

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Heading: External Redecoration Works
Date:
20/11/18
Details: Letters are being sent out to leaseholders to confirm that a contractor has been instructed to commence the external redecoration works on a date to be confirmed in Spring 2019.

We also note that additional window repairs may be required to some apartments at the same time as the external redecoration works are undertaken. Owners of the apartments are to confirm to us by email ([email protected]) by 20th December 2018 any repair issues required to your window frames. For tenants in situ please ensure that you report any issues with the window frames to your landlord in order that they may respond to us by 20th December 2018. Thanking you for your co-operation. 


Heading: Weeds and Rubbish
Date: 06/09/18
Details: The cleaning contractors have been booked out to attend to cutting back and killing the weeds. We have also asked them to remove the chair and other rubbish that has been left around the bins. Please note that items should not be dumped outside of the bins – any bulky items such as chairs need to be organised by the residents to be collected direct by the Council as the normal waste collection will not take these items away.


Heading: Car Parking
Date: 07/08/18
Details: A reminder that all car parking spaces are allocated and you must not park anywhere other than in your designated space. You must not park or give permission for anyone else to park, anywhere other than in the space allocated to you even if it appears to be free. Doing so has a detrimental effect on other residents. The car parking spaces in the courtyard are clearly labeled. The parking for the front of the building is also allocated. Thanking you for your co-operation.


Heading: Sky Access
Date: 18/07/18
Details: For all Sky subscribers, can you please confirm to [email protected] whether you are experiencing any issues with your Sky signal. The Management Company are looking into a possible problem with the signal to the communal satellite dish for Sky users. Many thanks for your co-operation.


Heading: Bin Store and Area User Guide
Date: 17/07/18
Details: A circular is being sent out to all residents and leaseholders regarding the disposal of rubbish. To keep the bin store / area clean and tidy and reduce the risk of rodents appearing, we should be grateful if you would follow these simple recommendations dispose as follows:-
• Ensure that all general rubbish is in properly sealed bin bags.
• Place all your rubbish in either a paladin or the appropriate recycling bin.
The bin men will not remove any rubbish that is not in a paladin / recycling bin and will not empty any paladin / recycling bin if there are any rubbish bags or other items on the floor that are in any way impeding free access to and from the bin store / area, so please do not leave anything on the floor in the bin store /area.
• Do not overfill a paladin when there are other paladins with space in them.
• When disposing of cardboard boxes, please collapse them first: it does not take many un-collapsed boxes to fill a paladin or recycling bin.
With particular regard to the recycling bins: –
• Please make sure that you put the right recycling items in the right recycling bin. If a recycling bin is contaminated it will only be emptied if an additional decontamination charge is paid.
• If the recycling bins are full then you must put your recycling in to one of the general waste paladins. Do not leave any recycling items on the floor as they will not be taken away.
Finally: –
• If you have any bulky items (mattresses, refrigerators, etc.) to dispose of, please go online to birmingham.gov.uk and click on Waste & Recycling for advice.
Thank you for your co-operation in this matter.


Heading: Rodents
Date: 13/07/18
Details: We understand that there have been sightings of rodents at the development.
Midland Pest Control will be on site on Monday 16th July 2018 to attend to this issue. This may be as a result of the broken downpipe for which contractors have already been booked out to attend to as a matter of urgency.


Heading: Issue with guttering
Date: 18/05/18
Details: Contractors will be in attendance on Monday 21st May 2018 to take a look at the guttering following reports that water is leaking down the side of the building. Contractors have asked that the car parking spaces directly below are kept free during the day on Monday so that they can access – many thanks.


Heading: Carpet Clean for both stairwells
Date: 09/05/18
Details: Contractors have been booked out to carry out a carpet clean to both stairwell carpets.


Heading: Maintenance Reports
Date: 30/04/18
Details: Contractors have been booked out to attend to grill in car park, missing end cap on drainage pipe and repair to fire extinguisher bracket.


Heading: Weeding of site
Date: 26/04/18
Details: When next on site, the cleaning company will clear up and weed the site to include the car park area. They will also remove the excess pieces of wood which someone has left.


Heading: Window Cleaning Rescheduled
Date: 15/12/17
Details: You may have noticed that the external windows were not cleaned this week as scheduled. This was due to the poor weather conditions. The window cleaning has been rescheduled for Tuesday 19th December 2017. We apologise for any inconvenience caused.


Heading: Rodents
Date:
21/08/17
Details: Following reports of a mouse inside an apartment, pest control have carried out a full inspection of the communal areas and have confirmed that there are no rodents in the communal areas. The local problem has been dealt with swiftly by the apartment.


Heading: Weed removal
Date:
25/07/17
Details: The contractor attended today to spray and remove the weeds that had been growing at the front of the development. The area is now clear.